Family service counselor job description

We are seeking a Family Service Sales Counselor to join our team! You will resolve customer questions and offer solutions to drive company revenue.
Responsibilities:
Present and sell company products and services to new and existing customers Prospect and contact potential customers Reach agreed upon sales targets by the deadline Resolve customer inquiries and complaints Set follow-up appointments to keep customers aware of latest developments Create sales material to present to customers
Qualifications:
Previous experience in sales, customer service, or other related fields Familiarity with CRM platforms Ability to build rapport with clients Strong negotiation skills Deadline and detail-oriented
#SCI
Company DescriptionWho we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Job Description:
ESSENTIAL DUTIES

Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime. Organizes time, effort, and use of resources to achieve desired outcomes.

Centerstone expects all staff to have a strong desire to provide excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of Centerstone. This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.

Treatment must be recovery focused taking into account trauma informed care practices. Provides consistent, personal growth-focused services to all assigned clients by maximizing time spent working directly with clients to assist their personal growth process. To demonstrate clients are the first priority, ensure hours of care expectations are met and time is dedicated to providing personal growth services to clients, their families and collateral contacts.

Provides intensive community-based services utilizing evidence-based methodologies to provide excellent clinical services. Prepare for and conduct individual, group, and family mental health services for assigned caseload.

Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, gender, or other legally protected status.

Shows consideration for others, works cooperatively with any coworker; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, and viewpoints of others. Works professionally, respectfully, positively and cooperatively within a team-based framework to promote Centerstone's commitment to client personal growth.

Completes all required documentation legibly, accurately, timely, and thoroughly using clinically appropriate terminology and containing clinically relevant information and applicable standards. Demonstrates utilization and incorporation of audit feedback when completing documentation.

Assist client in developing an individualized service plan, must be person centered, family centered, and service centered. Monitor client progress in treatment and participate in service plan reviews as assigned. Update service plans as appropriate. Submit service plans at all stages for medical review, if applicable.

Conduct intake for client entering services, including explaining services, gathering information needed on intake materials, ensuring client understands all forms, assuring signature on appropriate contracts and consents, and submitting materials for processing, as assigned. Conduct assessment and write assessment summaries, as assigned.

Assist clients with making linkage with internal and external resources as outlined in service plan and in coordination with Integrated Healthcare Services. And maintain appropriate contact with referral sources including providing information on client progress, behavior, and needs (with appropriate releases), and maintaining ongoing consultation when appropriate.

Assist client in making discharge plans and provide follow up services as assigned.

Demonstrates an ability to manage crisis situations, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated. Does not leave crisis situation until client is in a safe environment or crisis is resolved.

MINIMUM CREDENTIALS/REQUIREMENTS
Requires a Master's Degree in Social Work, Psychology or other human service related field.Experience providing counseling and mental health services with children and adolescentsA valid Illinois LCSW, LMFT or LCPC license is preferred.CPR certification required. All employees in the Family Services Counselor position must successfully complete required background checks and pre-employment screening.

Time Type:
Full time
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

Medical, dental, and vision health coverage Flexible Spending and Health Savings Accounts403b retirement plan with company match Paid time off and ten paid holidays AD&D Insurance, Life Insurance, and Long Term Disability (company paid) Diversity, Equity, and Inclusion employee resource groups Continuing education opportunities Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

**JOB RESPONSIBILITIES**

**Lead Generation**

+ Holds self-accountable for prospecting a minimum of 1-2 hours each day

+ Obtains referrals from families served by the location

+ Networks and builds community and civic relationships

+ Explains and presents presentations to families served and referred families

+ Maintains and tracks activity levels to ensure productivity

**Build Rel** **a** **tion** **s** **hi** **ps** **with Families**

+ Responds to client inquiries in a timely, respectful, sensitive and professional manner

+ Connects with families through listening, honest communication and genuine concern

+ Develops an understanding of each family's unique needs and offers solutions that provide value to them

+ Stays in touch with families to ensure satisfaction

+ Prepares for all appointments and performs all procedures with professionalism and attention to detail

+ Follows through on all customer problems and requests

+ Builds trust-based relationships to earn the right to ask for referrals

+ Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

**Teamwork**

+ Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

+ Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

+ Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

+ Shares family concerns with rest of the SCI team

**MINIMUM REQU** **I** **R** **EM** **E** **N** **TS**

**Education**

+ High school diploma or equivalent

+ 1-2 years of college or an equivalent of education and experience

**Experience**

+ High school equivalency and 1-2 years of college or an equivalent of education and experience

+ 1-2 years of customer service or sales industry experience preferred

**Licenses**

+ Current state/province issued driver's license with an acceptable driving record

+ Insurance license if required by state/province law and as prescribed by each state board

**Knowledge, Skills and Abilitie** **s**

+ Must be able to pass the Company's internal presentation certification within thirty days of hire

+ Ability to work a number of evenings and or weekends every month

+ Ability to drive frequently

+ Ability to obtain and maintain an insurance license if required by state/province

+ Flexible hours but, at times must have the ability to work up to 12 hours in a day

+ Ability to treat others with empathy and respect

+ Knowledge of computers and some software

+ Customer service skill

**Compensation**

Pay: $12.56/hour ($50,000-60,000/ year salary potential)

The Family Service Counselor commission plan payouts are based on exceeding defined quotas. Plan components include biweekly, monthly, and rolling three-month commissions.

**Benefits**

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

+ \# SCI

Postal Code: 80525

Category (Portal Searching): Sales

Job Location: US-CO - Fort Collins