Post job

Family support specialist jobs in Gretna, LA - 196 jobs

All
Family Support Specialist
Advocate
Residential Counselor
Social Services Assistant
Children's Program Coordinator
Child Life Specialist
Family Support Worker
Youth Counselor
  • Financial Advocate (Thibodaux)

    Onpath Federal Credit Union 3.8company rating

    Family support specialist job in Thibodaux, LA

    At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Financial Advocate (Thibodaux Branch) to join our team! The salary range for this position is $17.00 to $22.75 per hour based on skills and experience. This position is classified as On-site. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Financial Advocate is responsible for providing exceptional member service by having genuine and positive interactions with our members in order to not only handle routine transactions but also assess best products and services to put them in a better financial situation. This role involves accurately processing transactions, maintaining cash integrity, and promoting the credit union's products and services. The financial advocate serves as a front-line representative, ensuring a positive member experience in a fast-paced product and service-promoting environment. The Financial Advocate will assist members, employees, and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities: Greets and assists every member with a friendly, positive, and professional demeanor. Possesses a genuine passion for helping people. Accurately process deposits, withdrawals, transfers, loan payments, and other transactions. Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products. Conduct consultative conversations with our members in order to cross-sell opportunities such as checking accounts, personal and auto loans, credit cards, refinances, debt consolidation loans and refer mortgage and commercial loans to the appropriate departments. Able to effectively communicate information on credit union products and services and meet or exceed referral and sales goals set by the branch. Able to understand and interpret credit reports in order to offer the best solutions to our members. Able to efficiently process loan documents. Assist with branch opening and closing procedures as needed. Prepares currency and coin for shipment. Verifies cash drawers/currency shipments/vault totals. Support branch operations by performing administrative tasks and maintaining a clean and organized work environment. Participate in training sessions and team meetings to stay informed about policies and procedures. Adhere to all credit union policies, procedures, and regulatory requirements. Follow security procedures to protect against fraud and ensure member confidentiality. Report any suspicious activity or potential security breaches to management. Completes all other duties as assigned. Experience: Up to 1 year of similar or related experience, including preparatory experience Education/Certifications/Licenses: High school education or GED Interpersonal Skills Professional, courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Other Skills Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility is necessary. Proficiency with database software and the MS Office suite is also required ADA Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran
    $17-22.8 hourly 3d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Counselor-Residential

    Odyssey House Louisiana 4.1company rating

    Family support specialist job in New Orleans, LA

    Compensation: $23-$30.50/hr. Licensed/Licensed-Eligible Social Worker or Counselor-Residential Program Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL! Job Summary Odyssey House Detox Program is currently looking for a full-time Licensed/Licensed-Eligible Social Worker or Counselor. The schedule is M-F 8am to 5pm, rotating holidays and weekends as needed. The Counselor will provide specialized services for the assigned caseload, provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility of maintaining communication with the referral source, court systems, and other involved human service providers as related to the client's ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts, and all funding sources. Responsibilities and Duties It is the duty and responsibility of the Counselor to: provide Clinical services to assigned clients; conduct weekly group therapies, individual counseling and/or family therapy as outlined in treatment plans; co-lead group therapies; conduct family assessments/therapy; function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings and, when necessary, attend court hearings and represent the agency and client(s); maintain contact with and is available to Agency personnel, client's drug court officer, and family members regarding client's progress, problems and crises; maintain clinical case file for each client to include: assessments, Individual Treatment Plans, Case notes, and discharge summaries; apply ASAM Criteria to treatment planning; maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment; provide crisis management when indicated by client need; assist with the planning and organization of therapeutic client actives both at and outside of the facility; ensure all written reports are up-to-date in case file; ensure completion of electronic medical record documentation; attend staff and other meetings; attend regularly scheduled in-service training; participate in quarterly training with staff; complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure; adhere to all Louisiana Department of Health and Agency contract requirements; maintain COA standards and participate in COA site audits; collaborate with other departments; work with Bayou Health providers for initial authorization and concurrent authorizations; ensure that all sign in sheets are printed for group and all groups are batched for billing; and perform all other duties as assigned. Qualifications and Skills Minimum qualifications include the following: Master's Degree in Clinical Social Work or Counseling A valid Louisiana State issued license in either counseling or social work At least 1 year of substance use disorder treatment modalities (emphasis on Minnesota Model) and DSM-V experience Excellent communication skills Compensation and Benefits Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match. Odyssey House Louisiana, Inc. is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
    $23-30.5 hourly 60d+ ago
  • Local home daily

    10-4 Truck Recruiting

    Family support specialist job in New Orleans, LA

    CDL-A RECENT GRAD / NO EXPERIENCE TRAINEE COMPANY TRUCK DRIVERS - OTR TRAINEES MUST possess a CDL and have completion of at least 120 hour school in the past 6 months with NO carrier between school and applying with the carrier. CRITERIA FOR TRAINEES Good safety record - no preventable accidents or moving violations in a lifetime Good work record - no long term unemployment and no job hoppers. As a rule, we will work with any student who has 6 or less jobs in last 3 years NO Criminal history or drug or alcohol violations in a lifetime NO suspensions in a lifetime Not currently under contract to any carrier Good attitude. They won't work with anyone who is making demands on the front end REQUIREMENTS Valid Class A Commercial Driver's License (CDL). Must be at least 21 years of age. Must have held a regular US driver's license for the last 12 consecutive months. Must be able to pass a urine test. JOB DESCRIPTION Average Miles Per Week: OTR: 2600-2800 miles per week 50% of Drop and Hook 100% of No Touch 10% Haz-Mat Loads PAY SCALE BENEFITS Eligible for Medical, Vision, Prescription, Life Insurance, and 401K. Medical starts after 90 days 5 days paid vacation after one year of service. Rider Policy, Pet Policy
    $23k-34k yearly est. Auto-Apply 60d+ ago
  • Family Advocate (Medical Assistant)- Float Pool

    Nest Health

    Family support specialist job in New Orleans, LA

    Who is Nest Health? As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America's highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest's innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest's early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States. What does it mean to be a part of a startup? Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect: Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively. What is the role? The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest family members. The FA has strong attention to detail and organizational skills. The FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship, and lack of access to transportation, for example). The FA participates in outreach efforts to Nest families. (Friday & Saturday availability) What will you do? Provide direct patient care and support for a panel of patients in the home setting which may include but not limited to the following: Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimen, and assisting with exams Administer oral, topical, and injectable medications and/or vaccinations Interview patients and record medical history including standardized screening questionnaires Assist providers in procedures using aseptic techniques Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease. Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team Assists in patient registration, administrative workflows, and prior authorization approvals Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals Participate in outreach efforts to Nest families including explaining program details to potential families What do you bring to the Nest? Successful completion of an accredited Medical Assistant program Fluency in English is required for this position High School Diploma or equivalent required: 1-3 years of relevant experience US work authorization Vital Signs and phlebotomy experience: 1 year EMR Systems experience: 1 year Active BLS certification Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus Demonstrating strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills” Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy Please note, this position will involve educating and encouraging vaccination against COVID-19 What is required (travel & physical requirements)? This is a mobile job that will be providing service in family homes Prolonged periods sitting at a desk and working on a computer Ability to lift (or pull) 40 pounds Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. What does Nest bring to the table? We are reimagining what a support workplace looks like from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. You will also receive reimbursement for work-related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities. Why choose Nest Health? Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025. Learn more about us at **************************** To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR. Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.
    $23k-34k yearly est. Auto-Apply 60d+ ago
  • On Call Family Support Specialist

    Choices Careers 3.7company rating

    Family support specialist job in Harvey, LA

    The On Call Crisis Support Specialist (CSS) is an active member of the Choices' Jefferson Parish Mobile Crisis Team and provides support services to consumers and families who have experienced a behavioral health crisis. Under supervision of the Lead Clinical Evaluator, the On Call Crisis Support Specialist functions as a role model to clients; exhibiting competency in personal recovery and use of coping skills; serves as a consumer advocate, providing consumer or family information for continued stabilization. The On Call Crisis Support Specialist performs a wide range of tasks to assist peers of all ages, from young adult to old age, in regaining optimal functioning within the community and mastery over their own recovery process. The Choices Jefferson Parish Mobile Crisis Team are responsible for 24/7 mobile emergency responses for youth and adults experiencing a behavioral health crisis in Jefferson Parish. The MCS team operates from a strengths-based perspective, collaborating with first responders, community stakeholders, clinical leadership, and fellow mobile crisis responders. The MCS team will work within a culture of crisis prevention, making every effort to ensure individuals are effectively stabilized within their home and community whenever possible. The MCS team will ensure appropriate follow-up for individuals who have experienced a crisis event and ensure linkage to ongoing supports and services, operating in an enhanced localized crisis response system contributing to the goal of increased community stabilization. Essential Duties and Responsibilities Can articulate the mission, vision and practices of the MCS program consumers. Communicates the practice expectations of the emergency response system to consumers, community partners, and funders. Responds to crisis referrals according promptly from 6 pm - 7 am, Monday through Friday, weekends, and holidays. Provides back up when requested/as available if contacted by first responders. Adheres to the policies and protocols established by Choices for the management of a 24/7 mobile crisis response system. Incorporates the guiding principles and values of Systems of Care into their interactions with youth and families, fellow team members, Choices staff and system partners. Communicates effectively with Choices Leadership Team to ensure collaborative efforts and proactive response to issues and concerns. Follows established strategic plans and quality improvement procedures to achieve stated goals and enhance the experience of referred individuals with mobile crisis response services. Ensures collection of all necessary service data. Participates in scheduled meetings to review performance and quality indicators and makes recommended adjustments to improve the response and stabilization service. Willingly completes other duties as assigned to advance the mission of the Mobile Crisis Team. Qualifications High School Diploma or GED. Some college preferred. Prior 2 years' experience with behavioral health crisis response. Strong communication and writing skills. Bi-lingual skills (Spanish) a plus. Registered Peer Support Specialist or Registered Family Peer Support certification a plus, but not required. Familiarity with area resources. Highly organized, and effectively manages multiple priorities simultaneously. Professionally articulate in communicating (oral and written) service expectations, strengths and needs of clients and outcomes. Demonstrated professionalism working in teams with internal colleagues and external audiences in both person and through various electronic media. Enthusiastic about advancing system change within the community. Valid driver's license. 12 Hour shifts - $60 for primary shift and $40 for secondary shift
    $23k-31k yearly est. 60d+ ago
  • Family Advocate

    Catholic Charities Archdiocese of New Orleans 3.0company rating

    Family support specialist job in New Orleans, LA

    Function: The Family Advocate is the outreach person for Catholic Charities Head Start Program, to families of the preschools of the community. She/he coordinates Parent Engagement Activities and is responsible for connecting families with resources and helping families reach self-sufficiency. She/he is responsible for compliance regulations regarding the Head Start Program. Primary responsibility for planning, organizing, and implementing the Family and Community Partnership service area. Recruits, enrolls children, develops and implements Individualized Family Partnership agreements with parents. Acts as community liaison for the agency. Knowledge: •This position requires strong organizational, interpersonal, and communication skills, as well as the ability to manage projects and be attentive to details. It requires the ability to function independently as a leader, delegate and partner with a core management team. The position requires a commitment to excellence in customer service and the ability to work in close collaboration with other agencies in the community. It requires dedication to ensuing the fulfillment of the mission and vision of the agency. •Family Advocates who enroll Head Start/Early Head Start children must have the knowledge and skill necessary to develop consistent, stable, and supportive relationships with young children and their families, and sufficient knowledge to implement the Head Start Performance Standards and other applicable regulations. Minimum Qualifications: A Bachelor degree in Social Work or a related field of study; •Must have 3 years of experience in working with children and families; •Fluent in written and spoken English. •Knowledge of community resources and the social services system. Experience organizing, implementing, and managing multiple responsibilities under pressure. Experience in the use of computer data base and/or Word program. Essential Functions: •Organizes, facilitates and conducts meetings and training sessions for staff and parents on social service issues and completing all documentation before and after events •Assists parents in developing individualized short-and long-term goals and in accomplishing them. •Assists in organizing and facilitating all Parent Committee and Policy Committee meetings according to federal HS guidelines and provides training to parent representatives. •Attends pre-service training; participates in CCANO pre-service training and maintains ongoing efforts for professional development. •Maintains organized records of activities related to the Family Partnership Area, including but not limited to, family files/records. •Coordinates efforts to encourage community members and parents as volunteers. •Attends all center staffing, staff and management meetings. •Ensures the delivery of social services, emergency and non-emergency services, directly or through referrals. •Assists in the development and updating of the Community Resources Directory. Responds to children's daily absences and follows up according to procedure. ' Participate in or facilitate case management. •Submits accurate, timely reports as requested by Center Director or administration. •Ensures absolute confidentiality with respect to information records concerning families and children. •Performs ongoing recruitment, and documents reclilitment accurately. •Assists in the transition of students to kindergarten or other childcare facilities. •Promote and encourage positive parenting program for preschool families. •Provides a special focus for the needs of father and father figures. •Establish and maintain relationships with early childhood education providers and community organizations to coordinate educational services. •Counsel families on issues and problems related to parenting. •Participates in parent meetings, workshops and seminars to remain current on issues that affect families. •Performs other duties, as assigned. The statements above are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as a comprehensive list of all duties that may be performed in such a position. Additional Requirements: •Ability to pass a physical exam and TB (Tuberculosis test) yearly. •Must be able to comply with background check, including fingerprints, as required by the agency and/or Louisiana Licensing Agency. •Visual acuity within professionally determined normal ranges, with correction if needed. Must be free of communicable diseases and breathing impairments. •Manual dexterity is sufficient to use cleaning supplies and equipment. Must have effective organizational, problem solving, and time management skills. •Ability to learn and comprehend information from Policy/Procedures Manuals and other materials. •Must be able to physically move through the center and classrooms. The ability to lift 55 pounds is required. •Successful experience working as an effective member of a team is desirable and working with a culturally diverse staff & clients desirable. •Ability to work in another position and at another CCANO Head Start/Early Head Start center when needed.
    $26k-32k yearly est. 60d+ ago
  • IL Life Skills SPECIALIST - Covington, LA Region

    Lumcfs

    Family support specialist job in Hammond, LA

    PRINCIPAL DUTIES AND RESPONSIBILITIES Maintain a high standard of personal and interpersonal functioning in job performance. Actively participate in the agency's efforts to accomplish its mission. Provide in-home support services to youth ages 16-17. Collaborate with caregivers on meeting times inclusive of late afternoon, evening, weekend and/or holiday day and summer daytime visits as can be arranged. Provide summer and holiday Love 146 classes for youth ages 14-17 as a team with the other licensed Love 146 staff members. Maintain Love 146 licensure requirements. Assist the Supervisor and Peer Support staff in facilitation of the Youth Engagement Program. Maintain accurate youth records according to the current Scope of Work. Maintain the ability to drive agency vehicles to transport youth by acquiring a Chauffer's license. Assist the Supervisor in the completion of NYTD surveys. Assist the Supervisor with case management services ages 18-23 when needed. Participate in Leadership Development Training and annual training required hours by the agency. Attend all DCFS required meetings including youth Family Team Conferences, Youth in Transition Planning meetings, DCFS and Caregiver in-service trainings, monthly and quarterly in-office meetings, and IL Coalition meetings. Other duties/tasks as assigned. QUALIFICATIONS Educational requirements include a Bachelor's degree from an accredited college with one (1) year of experience working with youth, or a high school diploma with 10 years of experience working with youth. CHARACTERISTICS Must have a fundamental love for children and a desire to be an agent for change in their lives. Must have strong verbal and social skills to facilitate a level of interaction with youth and staff. Must have the desire and ability to serve in the role of a teacher. Must be a person who can be depended upon and who gains and maintains the confidence of those whom he or she serves. Must be able to provide and receive direction from others. Must be able to maintain a degree of confidentiality in regards to youth records. EMPLOYMENT PROVISIONS Time on Duty: Will work 40 hours per week. This position is designed to offer flexibility in hours worked to accommodate the agency and requirements of the position. Salary: As provided for in the Annual Budget. FLSA Exemption: Non-exempt Benefits: As stated in Personnel Policies and Procedures and determined by Board of Directors. DISCLAIMER The foregoing description is not intended to be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
    $36k-67k yearly est. 60d+ ago
  • Children's Ministry K-5 Coordinator

    Church of The King 4.0company rating

    Family support specialist job in Mandeville, LA

    Children's Ministry K-5 Coordinator Reports to: Department Head responsible for COTK Kids The Children's Ministry K-5 Coordinator exists to encourage, equip, engage, and empower Children's Ministry Dream Team members for the work of ministry at Church of the King. This role ensures a cohesive and high-quality experience for children across weekend services, special events, and volunteer teams while maintaining alignment with Church of the King's vision and culture. Essential Duties & Responsibilities Coordinate activities, events, and weekend services to ensure consistency within the COTK Kids Ministry. Direct COTK Kids employees and volunteers to follow the Children's Ministry curriculum, creating a cohesive Church of the King Children's Ministry experience. Coordinate the ordering of materials, supplies, snacks, and equipment for K-5. Serve as the representative and take responsibility for the COTK Kids Ministry at the assigned campus. Oversee scheduling of all Dream Team volunteers in K-5. Prepare and execute curriculum, including all materials, crafts, and resources. Work with volunteer teams to accomplish objectives during weekend services. Ensure quality control for equipment, rooms, and environments. Build, train, and equip volunteer teams for all areas, following established Church of the King procedures. Ensure volunteers are spiritually ministered to while maintaining open lines of communication. Oversee events that require childcare, including staffing and equipment/supplies. Assist in executing and managing special events within Children's Ministry, such as Vacation Bible School and Christmas services. Competency & Knowledge Requirements Ability to rely on experience and judgment to plan and accomplish goals. Strong project management skills with the ability to complete assignments on time. Ability to drive continuous improvement and innovation. Continually build an environment of fun and family. Maintain a positive, faith-filled attitude in every interaction with staff and teams. Live a life of service to the Church of the King staff and church members. Consistently cast vision and share new ideas for reaching people and building others through serving in the church, community, and beyond. Consistently live, foster, and support the Church of the King culture and help others do the same through leadership and equipping. Maintain a vital and growing relationship with Christ through Bible study, prayer, worship, retreats, and other spiritual practices. Live a life of integrity and purity. Qualifications Coachable and receptive to feedback. Strong organizational and planning skills. Excellent communication skills, both written and verbal. Effective at gathering and monitoring information to make informed decisions. Professional/Work Experience At least one year of service at Church of the King via Dream Team, staff, or intern programs. Previous experience in team-building, leadership, or small group management. Education Requirements High school diploma or equivalent required; bachelor's degree preferred. Equivalent related experience (5 years) may be substituted for education. Acknowledgment This job description summarizes the primary duties and responsibilities of this position. It is not a comprehensive listing of all responsibilities. Duties may change at management's discretion.
    $27k-31k yearly est. 2d ago
  • Bilingual Sales Advocate (60401)

    Mobilelink Usa

    Family support specialist job in Metairie, LA

    Mobilelink-Bilingual Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest authorized wireless retailer in the United States, and we want you to join us as a Sales Advocate. Our Bilingual Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will provide you with the training and tools needed to be successful in this position. Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership. Join the community and forge your own sales path today! Why Join the Mobilelink Family? Unlimited earning potential Unlimited growth potential PTO after 90 days. Dental Insurance Health insurance Vision insurance Company-paid Life Insurance Role Responsibilities: Provide extraordinary customer service by being compassionate towards and understanding their needs. Build value by offering tailored and thoughtful solutions to fit each person, family, or business. Represent our Company and the Cricket brand with the utmost professionalism and courtesy. Assist our leaders with store operations and duties. Achieve sales goals and KPIs (which can lead to that much-needed extra bonus payment). As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth. Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown. #CB Qualifications Job Qualifications: Must be fluent in two or more languages. This specific position requires English and Spanish. Clear communication skills- Attitude and technical aptitude. Commitment to exemplary customer service, honesty, and integrity A background in retail sales is helpful, but not required. At least 18 years old and legally able to work in the United States without restrictions. Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays. Strong Social Media presence preferred. Must have reliable transportation to the location. Must live within 30 minutes of home store location with the flexibility to work at multiple locations within a district as needed. Ability to operate a personal computer. Adhere to the Team Color policy while maintaining a neat and professional appearance. Working Conditions: Ability to lift up to 10 pounds. Ability to bend, squat, and stretch for purposes of inventory and stocking. Require to stand for long periods of time in order to provide the best customer service (with or without reasonable accommodation). Ability to work in a fast-paced environment. Ability to follow instructions to completion. Problem solves under pressure.
    $31k-50k yearly est. 6d ago
  • Family Recovery Support

    Volunteers of America Southeast Louisiana Inc.

    Family support specialist job in New Orleans, LA

    The Family Recovery Support, under the direction of the Recovery House Manager, is responsible for monitoring the residential center to ensure the safety and well-being of residents, staff and visitors. This individual works directly with residents in early recovery, providing structure and support to residents seeking to establish long-term recovery from a substance use disorder. This individual will confirm residents, staff and visitors sign in and out of the facility, ensuring compliance with program policies and procedures. This individual will search residents and visitors per program policies and procedures. This individual will complete additional duties including laundry, light cleaning, organizing, and other tasks as assigned. This position may transport residents in agency vehicle, if approved driver status is obtained. As the residential center opens, the Family Recovery Support must be flexible and support the team in successful launch and scaling of services. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support the Assistant Vice President of Integrated & Behavioral Health in the successful design and implementation of programming across American Society of Addiction Medicine (ASAM) residential levels of care (3.5, 3.3, and 3.1) and aftercare peer support services. Work directly with residents in early recovery, providing structure and support to residents seeking to establish long-term recovery from a substance use disorder. Ensure residents, staff and visitors sign in and out of building in and are searched in compliance with program policy and procedures. Ensure resident egress from facility with approved passes. Ensure resident access to phones, mail, packages and visitors with approved passes. Address all incoming phone calls in compliance with HIPAA and 42 CFR Part 2 requirements. Record accurate and detailed messages. Facilitate communication of messages to appropriate staff. Track completion of resident chores. Address resident concerns promptly as needed. Wash, dry and stow linens. Ensure cleanliness and organization of support stations. Responsible for ensuring that all policies, procedures and practices of VOASELA are met. Perform additional duties as assigned. ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential) Ensure VOASELA and program staff create and maintain a recovery-oriented environment based on the principles of Therapeutic Communities. Provides support to all program activities, including Child Watch. Adhere to the designated dress code as stipulated for the specific role. VOASELA maintains an alcohol and drug-free workplace, with a workforce free of substance use. SUPERVISORY DUTIES: None KEY CONTACTS None KNOWLEDGE, SKILLS AND ABILITIES: This position requires knowledge, skills and abilities equivalent to: High school diploma or equivalent. (Preferred) Lived experience with a substance use disorder diagnosis with at least 12 months (24-36 months or more preferred) of continuous demonstrated recovery. Registered Peer Support Specialist credential preferred. At least 1 years of experience working with women experiencing substance use disorders. Excellent verbal and written communication skills. Novice computer skills. Ability to interact with staff at all levels in a respectful manner, remaining flexible, proactive, and task oriented. Problem-solving ability, attention to detail, accuracy, flexibility, reliability, and prioritizing skills. Must be able to maintain confidentiality per HIPAA and 42 CFR Part 2. Must be able to pass a criminal history investigation (not all convictions will exclude candidates from being hired). Must pass drug screening tests as required by agency's policies and procedures. Must complete tuberculosis (TB) screening prior to employment and be free from Tuberculosis (TB) in a communicable state via skin testing (or chest exam if recommended by physician). Must be able to maintain First Aid, cardiopulmonary resuscitation (CPR) and seizure assessment training. This position provides services in office. This position is responsible for enactment of the agency and program's Emergency Operations Plan during emergencies, such as hurricanes or inclement weather, which may require evacuation and/or shelter in place with persons served and staff. This position may transport persons served rarely using agency vehicle. SPECIAL REQUIREMENTS: The Family Recovery Support schedule is rotational. Overnight, weekend, and holiday shifts are required. This position may require the incumbent to engage in occasional local travel in and around the community appropriate to the performance of duties and responsibilities. As such, incumbent must have: Current driver's license issued by state of residence Current Vehicle Inspection decal Current vehicle insurance Current vehicle registration in state of residence Satisfactory Motor Vehicle Report WORKING CONDITIONS Work is primarily performed in an office environment while seated at a desk. Dexterity is used while performing work with personal computer keyboard, calculator and other office equipment. Driving to local (occasionally). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $22k-32k yearly est. 15d ago
  • Cricket Wireless Sales Advocate

    Kaki Brothers Management

    Family support specialist job in New Orleans, LA

    The Cricket Sales Advocate is responsible for delivering an exceptional in-store experience by engaging customers, identifying their needs, and promoting Cricket Wireless products and services. This role plays a vital part in driving sales, maintaining store standards, and ensuring customer satisfaction. Responsibilities Welcomes customers and builds rapport to assess individual needs. Recommends suitable wireless devices, plans, and accessories based on customer requirements. Promotes and upsells Cricket Wireless products and services to meet sales targets. Stays current on promotions, offers, and wireless trends to effectively educate customers. Provides basic technical support, including device setup and troubleshooting. Clearly explains billing procedures, account setup, and service options. Accurately processes transactions such as payments, activations, and upgrades. Maintains a clean, organized, and fully stocked store environment. Supports team members to achieve overall store performance goals. Participates in ongoing training and team meetings to enhance product knowledge and sales strategies. Accepts and applies constructive feedback to improve performance. Performs additional duties as assigned. Wireless Cashier Top Skills & Proficiencies Bilingual in Spanish and English preferred. Previous experience in sales or customer service required. Strong knowledge of Microsoft Office applications. Excellent communication, sales, and negotiation skills. Strong time management and organizational abilities. Proven relationship-building skills and a willingness to receive and apply feedback. Ability to work in a fast-paced, team-oriented environment. Preferred Qualifications High School Diploma or equivalent qualification such as a GED
    $31k-50k yearly est. 60d+ ago
  • CSEY Advocate

    Unbound Now

    Family support specialist job in New Orleans, LA

    Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. Job Status: Full-time, Exempt, DCFS contract-funded with intent to apply for continued funding Job Location: New Orleans Job Summary: The primary function of the CSEY Advocate is to provide 24/7 crisis response and ongoing individualized case management and support for youth survivors of sex trafficking, using sound professional judgment and best practices to ensure high-quality services and maintain compliance with policies and protocol. Compensation: Annual salary or hourly rate Benefits: Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense. Schedule/Availability: Anticipated 40-50-hour work week with evening, weekend, and holiday call Travel: This position requires frequent travel within the immediate area and occasional travel in or out of state for client transportation, training, meetings, conferences, and/or client visits Working conditions: Some work is performed in a normal office environment, other service-provider conditions environment, or other professional environment. Some work within the community, in high-vulnerability locations Job Responsibilities: Respond to calls from law enforcement, care coordinators, and other referral sources when on call; arrive at the victim's location within the required time frame Meet immediate physical needs of youth - clothes, food, toiletries, etc. Provide ongoing field-based advocacy, case management, and emotional support Independently coordinate referrals, service planning, and documentation of services for assigned caseload Conduct comprehensive assessments, develop service plans, and make independent decisions in the field regarding the safety and well-being of assigned youth Provide transportation with parent or guardian permission to appointments and services as needed and as feasible Meet with each assigned survivor weekly if in town; meet with survivors placed out-of-town monthly; maintain communication through other means in between weekly meetings With input from the care coordination team, create and update safety plans for youth Attend external case staffings, emergency response meetings, and service staffings Document all interactions with survivors, their families, and partner agencies within 72 hours Alert supervisor when difficult situations arise Recognize red flag behavior and report to supervisor When not otherwise available, provide an appropriate level of support to non-offending family members of victims to help create a good home environment to which the victim can return while maintaining needed boundaries. Convey a service-oriented approach: Communicate an eagerness to be helpful, starting with every referral, initial contact, and/or initial engagement and continuing through service delivery, with all stakeholders. Provide those seeking assistance with help, even when they are ineligible for advocacy services or are seeking something outside Unbound Now's scope. When referring someone, offer a warm handoff to others whenever possible. Balance the limitations of the advocate role with being resourceful, including seeking help from others as needed. Be consistent, reliable, and flexible. Collaborate actively in support of partners' objectives. Ensure case management in collaboration with ongoing system and service- or investigation-based case management, continuing case management beyond others' eligibility parameters. Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered. Commit to weekly supervision with a supervisor Participate in Unbound Now's advocate resilience group Apply specialized training and use professional judgment in determining the best way to serve youth during crisis and on an ongoing basis Complete any required reports accurately and on time Participate in weekly advocacy team meetings and case staffings Submit expense documentation properly and within required time frames per company expense policy, and follow all Ramp Monthly Closeout Instructions and Process Submit travel reimbursements daily, adhering to all travel guidelines Submit timesheet hours/grant allocations daily, adhering to grant guidelines (if applicable) Complete all Unbound Now required training on time Working Relationships: Supervisors: Regional CSEY Advocacy Coordinator Works with: Care coordination partners, other Unbound Now CSEY advocates Experience and Education: Bachelor's degree in social work or related field Experience working with survivors of human trafficking preferred; will also consider experience working with survivors of child abuse and neglect, or youth experiencing homelessness and/or addiction Lived experience a plus Two to three years of case management and/or crisis intervention experience preferred Job Requirements: Mature Christian faith, as evidenced by participation in a local Christian church Agree to and pass all required criminal background checks, including DCFS criminal history check and abuse and neglect registry check Pass employment eligibility verification Meet the legal age requirement to rent a vehicle Being willing and able to rent a vehicle with personal car insurance Excellent relational, communication, and interpersonal skills Good organizational and administrative abilities Ability and willingness to maintain confidentiality of sensitive information Ability to build trust and good working relationships with others Appreciation of the need for cultural competency and humility Trained and experienced in trauma-informed care Trained in stages of change model and use of motivational interviewing for CSEY, preferred Pass all required criminal background checks Pass employment eligibility verification Complete Unbound Now's pre-service training for CSEY advocates Fulfill Unbound Now's annual and ongoing training requirements for CSEY advocates Abide by all Unbound Now policies and procedures and care coordination protocols at all times, including Unbound Now's Abuse Prevention and Response Policy Willingness to serve in rotation with two other CSEY Advocates for a 24-hour on-call response, including evenings, weekends, and holidays Willingness to use personal vehicle for work travel; valid driver's license, reliable vehicle, current car insurance Ability to stay hope-filled in the fight against human trafficking High level of emotional maturity and responsibility Ability to exercise discretion in caring for youth in crisis Strong work ethic with self-initiative Innovative problem solver Ability to adapt rapidly to changes in the field Commitment to excellence and professionalism in services provided Demonstrated ability to work in a fast-paced, high-pressure environment and maintain emotional control and professional composure at all times Ability to work effectively and without intensive supervision both independently and as a member of a multidisciplinary team Commitment to self-care and wellness Physical Requirements: Demands frequently require close visual attention Demands frequently require prolonged mental concentration Demands sometimes require the ability to lift loads to 50 pounds
    $31k-50k yearly est. 60d+ ago
  • Social Services Assistant

    Marrero Healthcare Center

    Family support specialist job in Marrero, LA

    Monday-Friday8am-5pm Rate:$17/hr. Nexion is a "Great Place to Work" because we provide: Free employee and family telehealth immediately upon hire Medical / Dental / Vision Care Early Pay FSA / HSA / 401k Educational Advancement / increased pay with competency levels Scholarship for employees and dependents Emergency Relief RESPONSIBILITIES: Support the Social Services Department by completing administrative/clerical duties. Assist with obtaining consent forms and signatures from residents/families for medical release forms and services. Gather pertinent information information from residents/families as directed by the Social Services Director/Social Worker. Provide support during discharge planning, referrals to home health care, hospice, other long term care/assisted living facilities, etc. Fax, scan, copy, email and file documents, as well as answer phone calls. Adhere to confidentiality requirements. Understand and demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions. Demonstrate honesty and integrity at all times in the care and use of resident and facility property. Demonstrate respect for co-workers and responds to needs of residents by complying with facility policies. Demonstrate ability to prioritize tasks and responsibilities and complete duties within allotted time. Demonstrate willingness to take risks, generates new ideas for change, evaluates and recognizes priorities, selects effective team members, challenges others to learn, keep current and integrates new information. Communicate and model organization values, fosters high performance, recognizes need for and provides adequate resources. Perform other duties as assigned. EOE M/F/D/V
    $17 hourly 40d ago
  • Youth Care Worker-Overnights

    Father Flanagan's Boys' Home

    Family support specialist job in New Orleans, LA

    Teaches skills and monitors youth behavior in accordance with an individualized service plan. Schedule: Must be available overnights including weekends and holidays. Pay: $18/hour MAJOR RESPONSIBILITIES & DUTIES:Provides safe and effective services Adheres to policies related to safety and boundaries with service recipients. Attends safety and abuse risk management training as assigned. Adheres to procedures related to managing high-risk activities and supervising service recipients. Reports suspicious or inappropriate behaviors and policy violations. Follows mandated abuse reporting requirements. Adheres to policies and procedures related to Medication Administration for service recipients. Assists in the supervision and training of youth Assesses and monitors youth skills and progress to determine skill development needs and priorities. Uses the Boys Town Model to teach and monitor behaviors and skills in accordance with individualized service plans. Monitors activities and maintains a safe living and learning environment for youth. Monitors, supports, and encourages academic performance and educational success. Models appropriate relationships with youth and staff. Attends consultation meetings, staff meetings, and shift transition meetings. Assists in processing documents for youth intake and departure, updates files, and assists in the preparation of youth summaries and reports. Observes and participates in mediation and planning conferences with youth and their families. Attends to youth medical and physical conditions as needed. Utilizes Boys Town vehicle to transport youth to and from school, appointments, and outings. Monitors environment and ensures safe and secure conditions for youth. Ensures safety in accordance with policies and procedures including youth safety, outings, and reporting guidelines. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of regulatory requirements pertaining to youth care. Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality. Ability to build and sustain trust to facilitate successful, professional relationships. REQUIRED QUALIFICATIONS: High school diploma or equivalent required. At least 2 years post-high school job experience in youth care required. Minimum 21 years of age required. Possess a valid driver's license with a good driving record and pass an annual Motor Vehicle Registration (MVR) check required. Demonstrate to criteria while maintaining current in CPR and nationally recognized personal restraint model must be obtained during pre-service training required. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Reasonably expected to have and maintain sufficient, agility, and endurance to perform all job requirements (including stressful situations – physically, mentally, and emotionally) encountered on the job without compromising their health and well-being or that of their fellow employees, youth, or families. Must have sufficient ability to see, hear, speak, and mobility to monitor youth, assist and perform daily household chores, and participate in activities with youth. Subject to outside environmental conditions occasionally and inside conditions frequently. Includes constant interruptions, inappropriate behaviors, and the potential for verbal and physical threats from youth. Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at **************.
    $18 hourly Auto-Apply 20d ago
  • Survivor Advocate

    BCFS Health and Human Services 4.6company rating

    Family support specialist job in New Orleans, LA

    It's a great feeling to work for a company that does so much good for others around the world! Academic Req: Required - Bachelor's degree in the following areas: social work, psychology, criminal justice, sociology, or related field of study Work experience: Required - Personal or professional experience with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction. Required 2-3 years case management and/or crisis intervention experience. Summary: The advocate is responsible for using sound professional judgment and best practices to ensure quality case management, mentoring, and advocacy services are provided to the service population, especially in crisis situations, while maintaining compliance with established program, state, and federal standards. Critical Action Items & Measurable Deliverables: 1. Meet all federal and state regulatory guidelines and standards that are applicable to this position. 2. Maintain a case load in accordance with agency policies and procedures and licensing and contract standards. 3. Participate in workshops, seminars, education programs and other activities that promote professional growth and development. 4. Maintain a minimum number of daily or weekly contacts with children and families. 5. Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety. Assessment must be child-focused, trauma-informed, and meet program quality expectations. 6. Provide family preservation interventions, including comprehensive safety planning and clinically informed stabilization planning. 7. Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families' needs are addressed through best possible supports, and follow ups are conducted as needed. 8. Ensure immediate responsiveness for all referrals and crises for assigned caseload. 9. Engage and involve children and their caregivers in the casework process. 10. Document progress that children and their family/caregivers make toward risk reduction, achievement of service goals and positive case outcomes. 11. Meet all documentation expectations within the program-required timelines. 12. Comply with immediate reporting and response requirements for safety-related case issues in the field. 13. Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements. 14. Transport clients, when needed, according to program protocol. 15. Dispatch within the required time frame to assigned locations, which may include hospitals, police stations, DFPS offices, shelters, community-based settings, or incident locations. 16. Continuously evaluate, develop, and strengthen the quality of rapport with assigned clients. 17. Unfailingly commit to acting in the child's best interest, including supporting the child's relationships with community members and stakeholders. 18. Participate in community meetings and actively communicate with stakeholders as required to ensure services are in place. 19. Participate in weekly case staffing with regional team. 20. Work evenings, weekends and holidays as needed or requested by position supervisor, including on-call assigned shifts. 21. Implement BCFS HHS and program safety protocols including evacuating with children and other staff in case of an emergency. 22. Maintain confidentiality in all areas of the service population and program operations. 23. Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS HHS employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code. Essential Functions: 1. Independently coordinate referrals, service planning and documentation of services for assigned caseload. 2. Provide comprehensive, trauma-informed service and safety planning, including immediate risk reduction and short-term therapeutic interventions. 3. Act as a liaison with stakeholders, including legal providers, child protection, law enforcement, federal partners and others, and ensure both program and local protocol are followed. 4. Accept crisis calls and provide support to families in crisis. 5. Participate in weekly face to face or phone supervision with the supervisor. 6. Travel approximately 75 percent of time throughout the region, including overnight stays. 7. Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families. 8. Complete in-home family preservation services as assigned. 9. Participate in community meetings and directly advocating with stakeholders for child services. 10.Meet all deadlines required by program supervisor and federal partners. Requirements: 1. Maintain current licenses and certificates required for the position including but not limited to: ☐First Aid ☐CPR ☐Emergency Behaviour Intervention ☐ Office of the Attorney General Sexual Abuse Program ☐Other: 2. Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment. 3. Pass a pre-employment drug screen and random drug screens and always maintain emotional control and professional composure. 4. Provide proof of work eligibility status upon request. 5. Pass a pre-employment and biennial criminal background checks. 6. Demonstrate the ability to: a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics. b. Communicate effectively in writing and verbally in English. Spanish communication is an asset. c. Continuously demonstrate the 12 essential characteristics of an effective advocate. d. Work in a fast-paced environment and maintain emotional control and professional composure at all times. e. Maintain computer literacy required to meet the responsibilities of the position. f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team. g. Adapt immediately to changes in the field. 7. Demonstrate a working knowledge of all Human Trafficking Interdiction policies and procedures. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. English (United States) If you like to work with people that believe they can make a difference in the world, this is the company for you! EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Other#LI-Associate#LI-Full-time
    $33k-40k yearly est. Auto-Apply 60d+ ago
  • Account Resolution Advocate (Collections)

    Onpath Federal Credit Union 3.8company rating

    Family support specialist job in New Orleans, LA

    At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Account Resolution Advocate (Collector) to join our team! The salary range for this position is $20.24 to 25.29 per hour based on skills and experience. This position is classified as On-Site. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: This position is responsible for minimizing risk and maximizing recovery of delinquent and potentially delinquent accounts for the credit union while establishing WIN-WIN solutions, building relationships, and providing excellent member service. The Account Resolution Advocate will interview members to learn reasons for loan delinquency and seek resolutions. The Account Resolution Advocate will assist employees in the Account Resolutions Department and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities: Initiates and administers collection actions on member accounts that are negative or at risk of default or delinquent. reviews and works the collection queue(s) daily to determine reason for delinquency and negotiate successful payment arrangements. Documents all actions taken, including telephone conversations, payment arrangements and correspondence, in collection package, to ensure all information is accurate and the integrity of the database is maintained. Negotiates and coordinates payment arrangements with member(s); initiates loan modifications and work-out agreements including preparation of appropriate supporting documentation and recommendations for review and approval. Reviews accounts for completion of due diligence and makes recommendations for repossession and charge off in accordance with credit union policy. Maintains a strong and current understanding of laws, regulations, credit union policies and procedures regarding collection activities. Utilizes various internet skip tracing tools to locate members when contact cannot be made and/or their location is unknown and pulls credit bureau reports. Ensures the security and confidentiality of private member information. Identifies and recommends improvement of procedures and processes involving job functions to management. Advises leadership of cases requiring special attention. May be required to attend classes and/or seminars to expand knowledge and expertise. Overcomes objections and demonstrates creative thinking to come up with solutions. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems with successful outcomes. Works diligently to meet or exceed collection goals established by management. Ability to communicate effectively and professionally, both verbally and in writing. Actively learning by understanding the implications of new and existing information for current and future problem solving and decision-making. Applies logic to analyze information. Notices when data appears wrong or incomplete or needs verification. Works as a team within the department to meet the overall credit union goals for delinquency and charge off ratios. Experience: Six months to two years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses: High school education or GED Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility is necessary. Proficiency with database software and the MS Office suite is also required. The ability to keep promises and commitments is essential, as is earning and maintaining the trust of others by acting consistently with words and actions. Always be direct and truthful, providing straightforward, honest feedback, while maintaining confidentiality and being dedicated to the highest standards of integrity, honesty, and trust. ADA Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran
    $20.2-25.3 hourly 3d ago
  • Counselor (PRN)-Residential

    Odyssey House Louisiana 4.1company rating

    Family support specialist job in New Orleans, LA

    Compensation Range: $23-$30.50/hr Licensed/Licensed-Eligible Social Worker or Counselor-Residential Program Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL! Job Summary Odyssey House Louisiana, Inc. is seeking a PRN, non-exempt Licensed Counselor. The schedule for this position is as needed, after hours, including Saturdays, Sundays, and holidays as needed. The Counselor will provide specialized services for the assigned caseload, provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility of maintaining communication with the referral source, court systems, and other involved human service providers as related to the client's ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts, and all funding sources. Responsibilities and Duties It is the duty and responsibility of the Counselor to: · provide Clinical services to assigned clients; conduct weekly group therapies, individual counseling and/or family therapy as outlined in treatment plans; co-lead group therapies; conduct family assessments/therapy; · function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings and, when necessary, attend court hearings and represent the agency and client(s); · maintain contact with and is available to Agency personnel, client's drug court officer, and family members regarding client's progress, problems and crises; · maintain clinical case file for each client to include: assessments, Individual Treatment Plans, · Case notes, and discharge summaries; · apply ASAM Criteria to treatment planning; · maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment; · provide crisis management when indicated by client need; · assist with the planning and organization of therapeutic client actives both at and outside of the facility; · ensure all written reports are up-to-date in case file; · ensure completion of electronic medical record documentation; · attend staff and other meetings; · attend regularly scheduled in-service training; · participate in quarterly training with staff; · complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure; · adhere to all Louisiana Department of Health and Agency contract requirements; · maintain COA standards and participate in COA site audits; · collaborate with other departments; · work with Bayou Health providers for initial authorization and concurrent authorizations; · ensure that all sign in sheets are printed for group and all groups are batched for billing; and · perform all other duties as assigned. Qualifications and Skills Required: Minimum qualifications include the following: · High School Diploma or equivalent · Valid CIT certification · Currently enrolled in a Clinical Social Work or Counseling Master's Degree program · At least 1 year of substance use disorder treatment modalities (emphasis on Minnesota Model) and DSM-V experience · Excellent communication skills · RAC, CAC, PLPC, LPC, LMSW, LCSW, CIT, LAC Preferred: Preferred qualifications include the following: · Bachelor's Degree in Clinical Social Work or Counseling Odyssey House Louisiana, Inc. is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
    $23-30.5 hourly 60d+ ago
  • Sales Advocate (59899)

    Mobilelink Usa

    Family support specialist job in New Orleans, LA

    Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest authorized wireless retailer in the United States, and we want you to join us as a Sales Advocate. Our Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will provide you with the training and tools needed to be successful in this position. Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership. Join the community and forge your own sales path today! Why Join the Mobilelink Family? Unlimited earning potential Unlimited growth potential PTO after 90 days. Dental Insurance Health insurance Vision insurance Company-paid Life Insurance Role Responsibilities: Provide extraordinary customer service by being compassionate towards and understanding their needs. Build value by offering tailored and thoughtful solutions to fit each person, family, or business. Represent our Company and the Cricket brand with the utmost professionalism and courtesy. Assist our leaders with store operations and duties. Achieve sales goals and KPIs (which can lead to that much-needed extra bonus payment). Qualifications Job Qualifications: Clear communication skills- Attitude and technical aptitude. Commitment to exemplary customer service, honesty, and integrity A background in retail sales is helpful, but not required. At least 18 years old and legally able to work in the United States without restrictions. Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays. Strong Social Media presence preferred. Must have reliable transportation to the location. Must live within 30 minutes of home store location with the flexibility to work at multiple locations within a district as needed. Ability to operate a personal computer. Adhere to the Team Color policy while maintaining a neat and professional appearance. Working Conditions: Ability to lift up to 10 pounds. Ability to bend, squat, and stretch for purposes of inventory and stocking. Requirement to stand for long periods of time in order to provide the best customer service (with or without reasonable accommodation). Ability to work in a fast-paced environment. Ability to follow instructions to completion. Problem solves under pressure.
    $31k-50k yearly est. 6d ago
  • Advocate (CSEY)

    Unbound Now

    Family support specialist job in Covington, LA

    Salary: Salary + Benefits At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope-driven, service-oriented, and excellence-focused. To learn more about our values, please read our Statement of Faith Advocate for Commercially Sexually Exploited Youth Job Description Job Title: Advocate Job Status:Full-time, Exempt, Grant-supported (1 year, but plan to apply for continuance) Job Location: Unbound Now Local Office, on-site Job Summary: The primary function of the CSEY Advocate is to provide individualized crisis response and ongoing case management and support for youth survivors of sex trafficking, using sound professional judgment and best practices to ensure high-quality services and maintain compliance with established program, state, and federal standards. Compensation: Annual Salary Benefits: Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense. Schedule/Availability: 40-50 hrs/wk. Evening, weekend, and holiday calls required. Scheduling flexibility is needed. Travel:This position requires frequent travel within the immediate area and occasional travel in or out of state for client transportation or training. Working conditions:Some work is performed in a normal office environment, other service-provider conditions, or other professional environments. Some work within the community, in high-vulnerability locations Job Responsibilities: Respond to calls from law enforcement, CST care coordinators, and other referral sources when on call; arrive at the victims location within the required time frame. Meet immediate physical needs of youth - clothes, food, toiletries, etc. Provide ongoing field-based advocacy, case management, and emotional support. Independently coordinate referrals, service planning, and documentation of services for assigned caseload. Conduct comprehensive assessments, develop service plans, and make independent decisions in the field regarding the safety and well-being of assigned youth. Provide transportation with parent or guardian permission to appointments and services as needed and as feasible. Meet with each assigned survivor every other week if in town; meet with survivors placed out-of-town monthly; maintain communication through other means in between weekly meetings. In coordination with the MDT, help create and update safety plans for survivors. Attend CPS case staffings and MDT emergency response meetings, and schedule staffings. Document all interactions with survivors, their families, and partner agencies within 72 hours. Build and maintain good relationships with organizations that provide services relevant to trafficking survivors. Alert the supervisor when difficult situations arise Recognize red flag behavior and report to the supervisor When not otherwise available, provide an appropriate level of support to non-offending family members of victims to help create a good home environment to which the victim can return while maintaining needed boundaries. Convey a service-oriented approach: Communicate an eagerness to be helpful, starting with every referral, initial contact, and/or initial engagement and continuing through service delivery, with all stakeholders. Provide those seeking assistance with help, even when they are ineligible for advocate services or are seeking something outside Unbound Nows scope. When referring someone, offer a warm handoff to others whenever possible. Balance the limitations of the advocate role with being resourceful, including seeking help from others as needed. Be consistent, reliable, and flexible. Collaborate actively in support of partners objectives. Ensure case management in collaboration with ongoing system and service- or investigation-based case management, continuing case management beyond others eligibility parameters. Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered. Commit to in-person meetings with your supervisor every other week. Telephonic supervision may occur once every 30 days. Participate in Unbound Nows advocate resilience group Apply specialized training and use professional judgment in determining the best way to serve youth during crisis and on an ongoing basis Complete monthly and quarterly reports accurately and promptly Participate in weekly advocacy team meetings/case staffings Submit expense documentation properly and within required time frames per the company expense policy, and follow all Ramp Monthly Closeout Instructions and Process Submit travel reimbursements daily, adhering to all travel guidelines Submit timesheet hours/grant allocations daily, adhering to grant guidelines (if applicable) Complete all Unbound Now required training on time Working Relationships: Supervisor: Regional Coordinator Works with: Unbound Now local office team, CST care coordinators, MDT partners, and other Unbound Now survivor advocacy teams Experience and Education Bachelors degree in social work or related field Experience working with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction Lived experience of trafficking or exploitation preferred Preferred 2-3 years of case management and/or crisis intervention experience Trained in trauma-informed care Trained in the stages of change model and the use of motivational interviewing Job Requirements: Mature Christian faith, as evidenced by participation in a local Christian church Three references (supervisor, professional, personal) Agree to and pass all required criminal background checks, including the DCFS criminal history check and the abuse and neglect registry check. Pass employment eligibility verification. Complete Unbound Nows pre-service training for specialized CSEY advocates Fulfill Unbound Nows annual and ongoing training requirements for specialized CSEY advocates Abide by all Unbound Now policies and procedures and MDT protocols at all times, including Unbound Nows Abuse Prevention and Response Policy Willingness to serve in rotation for a 24-hour on-call response, including evenings, weekends, and holidays Willingness to use personal vehicle for work travel; valid drivers license, reliable vehicle, with valid car insurance At least 23 years of age or older Submit expense documentation properly and within required time frames per the company expense policy, and follow all Ramp Monthly Closeout Instructions and Process. Submit travel reimbursements daily, adhering to all travel guidelines Submit the time-sheets for hours/grant allocations daily, adhering to grant guidelines (if applicable) Complete all Unbound Now required training on time Critical Qualities Excellent relational, communication, and interpersonal skills Good organizational and administrative abilities Ability and willingness to maintain the confidentiality of sensitive information Ability to build trust and good working relationships with others Appreciation of the need for cultural competency High level of emotional maturity and responsibility Ability to exercise discretion in caring for youth in crisis and providing long-term support Strong work ethic and an Innovative problem solver Ability to adapt immediately to changes in the field Commitment to excellence and professionalism in services provided Ability to work in a fast-paced, high-pressure environment and maintain emotional control and professional composure at all times Ability to work effectively and without intensive supervision, both independently and as a member of a multidisciplinary team Commitment to self-care and wellness Physical and Driving Requirements Must possess a valid drivers license and be able to operate a personal or company vehicle as needed for work-related travel. Demands the ability to respond on scene during all hours of the night. Occasional physical demands may require the ability to lift or carry loads up to 50 pounds. Frequent demands require close visual attention to detail and prolonged periods of mental concentration.
    $31k-49k yearly est. 16d ago
  • Financial Advocate- Floater (Southshore/Westbank)

    Onpath Federal Credit Union 3.8company rating

    Family support specialist job in Harahan, LA

    At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Financial Advocate- Floater (Southshore) to join our team! The salary range for this position is $17.00 to $19.81 per hour based on skills and experience. This position is classified as On-site. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Financial Advocate Floater is a branch employee who has a "home" location but travels to any branch within their region that needs assistance. Financial Advocates have the opportunity to grow within the organization to a permanent branch position and/or any other position that becomes their passion. The Financial Advocate is responsible for providing exceptional member service by having genuine and positive interactions with our members in order to not only handle routine transactions but also assess best products and services to put them in a better financial situation. This role involves accurately processing transactions, maintaining cash integrity, and promoting the credit union's products and services. The financial advocate serves as a front-line representative, ensuring a positive member experience in a fast-paced product and service-promoting environment. The Financial Advocate will assist members, employees, and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities: Travels to any branch within the assigned region. Greets and assists every member with a friendly, positive, and professional demeanor. Possesses a genuine passion for helping people. Accurately process deposits, withdrawals, transfers, loan payments, and other transactions. Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products. Conduct consultative conversations with our members in order to cross-sell opportunities such as checking accounts, personal and auto loans, credit cards, refinances, debt consolidation loans and refer mortgage and commercial loans to the appropriate departments. Able to effectively communicate information on credit union products and services and meet or exceed referral and sales goals set by the branch. Able to understand and interpret credit reports in order to offer the best solutions to our members. Able to efficiently process loan documents. Assist with branch opening and closing procedures as needed. Prepares currency and coin for shipment. Verifies cash drawers/currency shipments/vault totals. Support branch operations by performing administrative tasks and maintaining a clean and organized work environment. Participate in training sessions and team meetings to stay informed about policies and procedures. Adhere to all credit union policies, procedures, and regulatory requirements. Follow security procedures to protect against fraud and ensure member confidentiality. Report any suspicious activity or potential security breaches to management. Completes all other duties as assigned. Experience: Up to 1 year of similar or related experience, including preparatory experience Experience in a sales and/or customer service environment Education/Certifications/Licenses: High school education or GED Interpersonal Skills Professional, courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Other Skills Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility is necessary. Proficiency with database software and the MS Office suite is also required ADA Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran
    $17-19.8 hourly 3d ago

Learn more about family support specialist jobs

How much does a family support specialist earn in Gretna, LA?

The average family support specialist in Gretna, LA earns between $19,000 and $41,000 annually. This compares to the national average family support specialist range of $24,000 to $55,000.

Average family support specialist salary in Gretna, LA

$28,000

What are the biggest employers of Family Support Specialists in Gretna, LA?

The biggest employers of Family Support Specialists in Gretna, LA are:
  1. Choice Career College
Job type you want
Full Time
Part Time
Internship
Temporary