Family support specialist jobs in New Bedford, MA

If you're looking for a new place for your career to thrive and continue your professional growth, I have just the thing for you! Board Certified Behavior Analyst (BCBA) opportunity at our outpatient, pediatric clinic in Plymouth, MA. The collaboration and support of our team along with the kiddos we serve are sure to bring success and fulfillment to your career journey. Bring your passion for pediatrics and ABA to the family of clinicians you've been searching for today! Position Details: Full-Time or Part-Time opportunities available until 6 pm! Compensation of $85,000-$100,000/year between base salary and monthly bonuses! New grads encouraged to apply! Responsibilities: Administers, conducts, evaluates and supervises the implementation of behavioral assessment measures (e.g., VB-MAPP, Vineland) and functional assessment measures Develops individualized, evidence based, culturally sensitive goals and objectives for home, community, and center-based programs Designs behavior support plans based on functional assessment data Ensures appropriate behavior data collection systems are implemented such that quantifiable behavioral data is collected at regular intervals to allow for the continual evaluation of behavior plans and the achievement of individualized data driven goals and objectives Trains and supports behavior therapists on the proper implementation of educational and clinical behavior programs and plans, data collection systems, etc. in the home, community, and center Conducts regular parent training and consultation, per prescribed plan Completes re-assessments and writes reports per insurance guidelines Participates in regular clinical meetings Agrees to complete 28 (twenty-eight) hours of patient care time each work week. Completes documentation of services in a timely manner Qualified Behavior Analysts supervise RBTs Remains current regarding research and evidence-based practices Completes competency assessments for RBTs per HealthPro Pediatrics policy timelines Competently delivers services via telehealth, when necessary Maintains accurate and up to date "CAQH" profile and NPI Collaborates and coordinates care with other evidenced based disciplines, medical providers, educators Completes and maintains all mandatory in house trainings, including telehealth, within the corresponding organization policy timeline Completes accurate billing practices in the electronic practice management system Strictly adheres to Behavior Analyst Certification Board's "The Professional and Ethical Compliance Code for Behavior Analysts". Additional tasks, as assigned by supervisor. Qualifications: Must be licensed as a BCBA. At least a Master's degree in ABA, Social Work, Psychology, Counseling, or a related field from an accredited college or university and one year experience working with children on the spectrum. We consider all qualified candidates for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Our employment decisions, including those related to hiring, promotion, and compensation, are made based on individual qualifications, performance, and organizational needs.

This role will have a future start date of December 2025 and is located in Needham, MA. BCH will be opening up a brand new building in Needham, MA. Coverage of the full satellite departments/cross coverage required, supporting children & families in clinic areas including, but not limited to - Phlebotomy, Radiology, Orthopedics, ORL and other specialties. Four, 10.5 hour days Key Responsibilities: The Child Life Specialist will: Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences in a variety of departments Serve as member of multidisciplinary team. Delegate work assignments to volunteers and participate in clinical training of student interns. Minimum Qualifications Education: Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life. 600-hour Child Life internship under the supervision of a certified child life specialist. Experience: General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge. Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member. Licensure/ Certifications: Certification in Child Life Specialist required within 1 year of hire for all new hires. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Manager of the Clinical Resource Department is responsible for the day to day operations and clinical management of the Case Management, Utilization Review and Social Work, with a secondary focus on the Clinical Documentation team. This position will oversee functions of the Clinical Resource Department as they pertain to discharge planning, utilization management, and care coordination/high risk patient process while maintaining the integrity of daily operations. This position is responsible for developing and conducting ongoing education and process improvement for Case Management/Social Work staff. PRIMARY DUTIES AND RESPONSIBILITIES: Day to day management of the case management and social services program staff and workflows, including scheduling and performance evaluations. Assists the Manager of Operations with the Clinical Documentation team where necessary Rounds on patient units on a regular basis to identify problem areas and assist in the facilitation of the discharge process Ongoing development and completion of continuing education programs for Clinical Resources Management staff, including case managers and social workers specifically related to role functions and implementation of new processes. Provides ongoing program education for new staff, including new Case Managers, the Trainee program hires, social workers, physicians, nurses and allied health professionals as it relates to discharge planning and utilization review. Tracks and trends Clinical Resource Management program compliance. Creates a dashboard to see where opportunities for improvement are and implements process improvement activities around areas identified. Develop, mentor and coach continual improvement in the collaborative practice between physicians, nurses and clinical resource team, and within the clinical resource department itself Analysis and review of program metrics using working knowledge of the systems used in the departments. Stays current with regulatory changes in the case management field. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization's culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence. EDUCATION/EXPERIENCE/TRAINING: Bachelor level degree in Nursing required. Master's Degree preferred Current Massachusetts Registered Nurse license Certification in Case Management or Clinical Documentation Integrity preferred Two years' experience in process improvement Minimum 5 years Case Management experience in an acute setting. Experience in development and presentation of professional continuing education programs Knowledge of CMS regulations Excellent computer skills - familiarity with Windows based software programs Organizational, analytical, writing and interpersonal skills Management/supervisory experience preferred Schedule Details: Full-Time, Monday-Friday, Occasional Evenings, On-Call for Weekends, & Holidays Pay Range Details: The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Community hospital part of a system looking to add on Clinical Case Manager! Sign On Bonus! Days Onsite 8am-4pm! Qualifications: License or Certification. Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling). If licensure is required for one's discipline within the state, individual must hold an active license. Must meet eligibility requirements for CCM or ACM™ certification upon entry into this position OR within two years of entry into the position. CCM or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position. Minimum Qualifications: For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an Associate Degree. For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor's degree and graduate degree is preferred.

Commercial Counsel (Boston) page is loaded## Commercial Counsel (Boston)locations: Boston, MAtime type: Full timeposted on: Posted Todayjob requisition id: JR327**Job Description**Reporting to the Senior Vice President and General Counsel, the Commercial Counsel will provide top-notch service and innovative support to various departments within the Firm, including but not limited to business development (National Markets & Sales), finance, and talent management efforts. This position offers a unique opportunity for an energized, self-starter with critical thinking abilities to grow with our business and solidify the necessary systems and solutions for continued success.Essential Functions & Key Responsibilities* Support National Markets & Sales Team (NMST) in drafting contracts and negotiations.* MSA, PO/SOW, Engagement Letters.* Support National Events and other operational areas with vendor contracts and related materials.* Become well-versed in related technology to support contract creation including Contract Lifecycle Management tools.* Serve as key contact point and source of guidance for contract advice and management:* Maintain a current in-depth knowledge with respect to contract law.* Draft and/or review client contracts (e.g., Master Services Agreements, Project Orders/Statements of Work, and Engagement Letters) and vendor contracts (e.g., event contracts, technology licenses, leases, etc.), and identify and recommend solutions for any issues that carry potential exposure to the Firm.* Participate in client or vendor contract negotiation.* Proactively identify and recommend remediation for areas that present legal risk to the Firm.* Provide critical direction regarding governance, administrative and compliance objectives:* Research and provide guidance regarding a wide variety of compliance matters that arise in connection* with the Firm's evolving business.* Advise regarding entity governance matters.* Maintain a current in-depth knowledge with respect to applicable business and professional licensing laws and regulations.* Support privacy compliance efforts Firmwide.* Awareness of immigration law compliance and organization:* Work alongside outside counsel, Siegfried colleagues, and other experts to support compliance with immigration laws and reporting on immigration activity among employees, if requested.* Perform all other duties as assigned, including legal advice and support in employment law.Supervisory Responsibility This position has no direct supervisory responsibilities but will engage in mentoring and coaching others including Legal Assistant(s).Required Qualifications* At least 2-5 years of relevant professional experience in a law firm or in-house or a combination thereof* Admitted in good standing to a State Bar* Juris Doctor degree* Self-starter with a proven ability to take ownership of and prioritize workload and perform multiple tasks under pressure* Experience with or proficient in CLM technology* Advanced proficiency in Word, and other core business applications (Workday a plus).* Team player with excellent oral and written communication skills* Ability to work 9-10 hours per day (or an average of 48 to 50 hours per week) consistently throughout the year.* Availability to work nights and weekends, as needed* Ability and willingness to travel up to 10% of time, including multi-day, overnight travel to various domestic locations* Creativity, attention-to-detail, and passion for organization* Excellent communications skills (oral and written)* Confidence to continually push yourself outside of your comfort zone* Thrive in a fast-paced, growth-oriented environment with a high-energy level* Ability to quickly build and develop professional relationships* Demonstrated strong work ethic* Honest, trustworthy, and respectful* Enthusiastic with a strong commitment to exceeding expectations and client service.* High degrees of professionalism and integrity, including the ability and willingness to handle sensitive and confidential matters* Flexibility, curiosity, and openness to work on a variety of tasks* Ability to make an immediate impact and provide value-added service to the Firm* Team player with a strong desire to participate in the overall growth of the Firm* Strong mental agility, able to quickly change direction and adapt* Ability to work independently* Strong problem solving and analytical skills.* Agility with data management and governance* Entrepreneurial spirit and commitment to Firm's vision* Strong intangibles aligning with* Ability and willingness to work in a Siegfried office as required for an average of four days per week in accordance with Siegfried's then current policy. (This requirement is subject to change at the discretion of management FLSA/At-Will Employment* This position is an exempt position under FLSA.* This position is and will remain at-will in nature.Learn more about our**Company Overview**Siegfried is a unique career choice, and we invest deeply in our people and believe in their potential. We have an exclusive group of talented professionals who are all ambitiously committed to continuous growth, personally and professionally. Our client-facing Professionals are helping the best people at the best companies with their most important work and transforming themselves along the way. And our Operations team is thoughtfully working on the business and helping grow our Firm with purpose. The investment and expectations of a career at Siegfried are high, because the reward of what we offer is high. We value and acknowledge the hard work of our employees in many ways, including competitive base salaries, energizing incentive compensation plans, career enhancement opportunities, and our hallmark program. Additionally, we offer a comprehensive benefits package that encompasses a wide range of offerings, including robust healthcare coverage, dental and vision plans, generous paid vacation and sick time allowances, paid holidays, a 401k plan with employer match to support your financial goals, a profit-sharing program that allows you to share in the success of our organization, and unique allowances that nurture your physical, emotional, and spiritual well-being.### WelcomeWe appreciate your interest in a career at Siegfried, a unique organization with a higher purpose to help people transform themselves into better leaders to exponentially improve their lives. #J-18808-Ljbffr

Onward Search Education is a specialized education staffing and talent solutions company that helps educators, therapists, and school health professionals find top jobs with the nation's top schools. We're partnering with a school district in Providence County, RI to hire a dedicated School Social Worker (Middle-High School, Long-Term Substitute) for the remainder of the 2025-2026 school year. This full-time position provides support to students across middle and high school grades, helping address social, emotional, and behavioral needs. This role provides an opportunity to support student well-being, collaborate with school staff and families, and implement interventions that foster a positive school environment. Position Details: Location: In-person, Providence County, RI Hours: Full-time Assignment Duration: ASAP through March 27, 2026 Responsibilities: Provide individual and group counseling to students to address social, emotional, and behavioral needs. Collaborate with teachers, administrators, and support staff to create and implement intervention plans. Assist in crisis management and develop strategies to support students' safety and well-being. Connect students and families with community resources and support services. Maintain accurate records and documentation in compliance with school and district policies. Participate in staff meetings, professional development, and ongoing trainings. Qualifications: Master's degree in Social Work (MSW) with appropriate Rhode Island licensure or certification. Rhode Island School Social Worker license, or eligibility to obtain (meets all requirements and able to apply). Experience working with middle and high school students. Knowledge of counseling strategies, behavioral interventions, and social-emotional learning practices. Strong collaboration, communication, and organizational skills. Ability to maintain confidentiality and adhere to professional ethical standards. What We Offer: Competitive pay and benefits package. Access to a wide network of schools and districts for diverse placement options. Streamlined hiring process to get you started quickly. Ongoing communication and advocacy throughout your placement. Personalized support from dedicated recruiting professionals. Opportunities for professional growth and development. Why Apply? If you're passionate about creating positive change and supporting students' success, this is the opportunity for you! Work alongside a dedicated team of educators and support staff, helping students reach their full potential. Ready to join us? Apply today - we can't wait to hear from you! Employer Details: Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees. Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments. Onward Search is a drug-free workplace. Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.

Join our Boston, MA team! Behavioral Health Clinician | Salary: $65,000-$80,000 Requirements to apply • Master's Degree in Social Work or Mental Health Counseling • LMHC or LICSW (Massachusetts license) • Fluent in Haitian Creole or Spanish • Experience providing 1:1 counseling within the community • Strong experience working with diverse community populations Make a meaningful impact in integrated behavioral health and diabetes care. Full-time Behavioral Health Clinician role supporting patients through the MGB Diabetes Initiative with a mission-driven focus on equity and whole-person wellness. Job Overview We're seeking a dedicated Behavioral Health Clinician to join the MGB Diabetes Initiative, providing integrated behavioral health support to patients with or at high risk for cardiometabolic conditions such as diabetes, hypertension, and obesity. In this role, you'll work collaboratively with a multidisciplinary team to address behavioral health needs, support patient self-management goals, and advance health equity. The ideal candidate is compassionate, mission-oriented, skilled in both individual and group behavioral health care, and thrives in community-facing work. Responsibilities/Clinical Duties • Assess and address behavioral health needs for patients with cardiometabolic conditions • Respond to referrals and proactively engage high-risk patients • Facilitate patient-centered care plans for chronic condition management • Participate in community programs and events (occasionally off-hours) • Provide care both virtually and in-person (hybrid schedule) • Conduct psychosocial assessments, crisis intervention, diagnosis, and short-term treatment plans • Adhere to trauma-informed, evidence-based care practices • Present cases in team meetings and communicate recommendations • Monitor patient outcomes using validated tools (e.g. PHQ-9) • Facilitate group sessions and behavioral health education • Lead behavioral health group visits & provide individual therapy Other Responsibilities • Attend IBH/Psychiatry meetings and training opportunities • Participate in program huddles and collaborative planning • Partner with community teams to develop nutrition and economic mobility programming • Maintain licensure and continuing education • Follow confidentiality, safety, infection control, and documentation standards Benefits • Competitive salary • Hybrid schedule with telemedicine capability • Opportunities for professional development & CEU support • Collaborative multidisciplinary team culture • Mission-driven work improving health equity Other Perks • Community-focused clinical exposure • Leadership & program development opportunities • Opportunity to support groundbreaking equity-driven work Where? Located in Boston, MA-home to rich culture, vibrant neighborhoods, world-class healthcare, and endless opportunities for community engagement and professional growth. The area offers academic energy, diverse populations, and access to public transit, food, arts, and coastal New England living. Who are we? We are a mission-focused healthcare initiative dedicated to advancing health equity, expanding access, and improving the well-being of individuals within the community. Through collaborative clinical care, innovation, and patient-centered support, we work to reduce disparities and empower individuals to take control of their health.

Pay & Benefits: Annual salary: $70K-$80K Comprehensive health, dental, and vision insurance Life and accidental death (AD&D) insurance Employer-funded pension plan 403(b) retirement savings plan Generous paid time off, holidays, and bereavement leave CE allowance and professional development support The Opportunity: Whittier Street Health Center is seeking a full-time Child and Family Clinician (LCSW, LICSW, or LMHC) to join our Behavioral Health team with dedicated time supporting Maternal Wellness initiatives. In this role, you will provide trauma-informed mental health services to pregnant and parenting women and their families, helping promote emotional health, resilience, and stability during pregnancy, postpartum, and early parenting. This is a meaningful opportunity for a clinician passionate about perinatal mental health, family systems, and integrated care. Key Responsibilities: Conduct diagnostic assessments for pregnant and parenting women and families Provide individual, family, and group therapy using trauma-informed, evidence-based approaches Develop and implement treatment plans in collaboration with patients and medical providers Facilitate maternal wellness and parenting support groups Deliver interventions tailored to perinatal mental health and family adjustment Collaborate closely with OB/GYN, Pediatrics, and Behavioral Health teams Conduct intakes and respond to immediate referrals from medical providers Qualifications: Licensed clinician in Massachusetts (LCSW, LICSW, or LMHC) Master's degree in Social Work, Counseling, or related field Minimum of 2 years' experience providing mental health services to children, women, or families Experience in perinatal mental health, trauma-informed care, or maternal wellness strongly preferred Clinical internship and coursework in child, adolescent, and family therapy Strong knowledge of DSM-5 and evidence-based treatment protocols Ability to conduct thorough assessments and develop high-quality treatment plans Join Our Team! If you are a compassionate clinician dedicated to supporting women, children, and families, especially during the transformative perinatal period, we encourage you to apply. You'll work as part of a collaborative, multidisciplinary team committed to advancing mental health, family wellness, and health equity.

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in behavioral health. Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team! We are currently hiring Full-Time and Part-Time Therapists to join our team! Providers may work a hybrid schedule that includes providing telehealth from a home office. Locations: Arlington, Auburn, Boston, Brookline, Cambridge, Canton, Chelmsford, Concord, Danvers, Easton, Framingham, Groton, Hopkinton, Lexington, Lynnfield, Mansfield, Medford, Medfield, Milford, Newton, Needham, North Andover, Northborough, Norwell, Norwood, Plymouth, Quincy, Raynham, Stoneham, Waltham, Wellesley, Weymouth, Woburn Why Join Us: Outpatient (weekday) Complete schedule autonomy- Hybrid, telehealth, full time or part time Above average W2 compensation package Receive or Provide supervision (LCSW/LICSW)(MHC/LMHC) Weekly case consultations Free Continuing Education credits Sign On Bonus Full benefits package including medical, vision, disability and 401(k) match 100% employer paid malpractice coverage - No tail required Annual Compensation Potential: $75,000-100,000 Our practice provides well-appointed offices, an EMR system, peer consultation groups, APA-approved continuing education. We also have talented support staff who handle everything from credentialing to insurance authorizations, and collection of payments. We perform essential, yet non-billable clinical and administrative functions that comprise the infrastructure needed to maintain a successful, busy practice so that you can focus on your clinical work. About LifeStance Health LifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its clinics nationwide and through its digital health telemedicine offering. The company employs psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists throughout the US. LifeStance Health is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Our values:Belonging: We cultivate a space where everyone can show up as their authentic self.Empathy: We seek out diverse perspectives and listen to learn without judgment.Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.One Team: We realize our full potential when we work together towards our shared purpose. If you elect to interact with us via our website, please only use ****************** or *************************** Additionally, our recruiters utilize email addresses with ******************* domain. Other websites and domains are not affiliated with LifeStance Health and may represent threats to your data security. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ...@lifestance.com or by calling +1-800-###-####. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The focus of this position is to support patient and family rights and needs, assist in resolving concerns, highlight compliments of staff, and foster a welcoming environment. The role serves as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (grievances, complaints, assists, and compliments) in a compassionate and supportive manner. The Patient and Family Relations senior specialist serves as an internal clinical and operations resource for PFR, serving as a mentor and coach for specialists and representatives, performing chart reviews, clarifying medical terminology, and modeling best practices related to correspondence, family meetings, rounding, and interacting with clinical care teams. The senior specialist takes lead on cases escalated from staff and those referred by senior leaders. A significant portion of the role involves supporting care teams in managing challenging behaviors, up to and including care agreements and dismissal management. The senior specialist embodies the institution's commitment to optimizing the patient experience and cultivating a strong patient and family centered culture. This role reports to the AMC senior manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Serves as an internal clinical and operations resource for the rest of the team, performing chart reviews, clarifying medical terminology, and interacting with clinical care teams. Serves as a role model, mentor, and coach for recruiting, onboarding, training, evaluating, and integrating staff into PFR and PFR workflow. Performs chart reviews, clarifying medical terminology, and interacting with clinical care teams. Meets with patients and families in the ED, inpatient units, and the PFR office. Negotiates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Serves as a team lead for meetings with safety specialists, risk managers, and leadership. Serve as a team lead for Apology and Disclosure and other family meetings, and as a resource to care teams in managing challenging behaviors and patient dismissals. Conducts timely investigations and response to patient grievances, complaints, and concerns, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient and family-centered care and support mutual goals. Prepares formal correspondence and documentation, both patient-facing and internally, such as letters, emails, and reports, with efficiency and accuracy. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize risk of adversarial outcomes. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Documents patient and staff concerns/requests in confidential department database. Rounds in high-volume clinical areas to obtain preemptive feedback from patients, visitors, and staff regarding AMC care experiences, when appropriate, and aligned with hospital safety policies. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications Qualifications: Bachelor's degree in clinical field, social work, psychology, human services, or related field preferred. 5-8 years of clinical and/or operational experience in a hospital or health care setting, or 4 years of demonstrated high performance in a Patient and Family Relations specialist position. A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: Strong understanding of health care operations with particular expertise in understanding and communicating clinical aspects of chart review and clinical conversations with care teams. Models succinct and comprehensive patient care report narratives so “the ask” and context are clear for the reader or listener. Ability to communicate, both verbally and in writing, clearly, compassionately, sensitively, and in a health literate way, with patients and their loved ones, physicians, colleagues, and all levels of the organization. Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs. Flexible thinker, with the ability to advocate for patients and families, balancing the needs of the care team. Experience in managing multiple tasks and functions, in a fast-paced environment, prioritizing and meeting deadlines. High level of sensitivity to confidential information. Exhibits excellent organizational and collaboration skills. Excellent maturity and mediation skills in a diverse and multicultural environment. Ability to continuously respect and value diversity. Experience working with data and data tracking. Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Responsibilities: No direct reports; indirectly provides leadership and guidance to colleagues with less experience. Fiscal Responsibility No direct budgetary responsibility. Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: The duties require daily use of computer, phone, printer and fax. The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. Duties require frequently lifting and/or moving up to 5 pounds and occasionally lifting or moving up to 20 pounds. Specific vision abilities required by the job include close and distance vision and depth perception. Possible local travel to Mass General Brigham sites. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $69,596.80 - $101,202.40/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for fostering positive relationships between the organization and its patients and their families. This role involves addressing concerns, enhancing patient satisfaction, and ensuring that patient and family feedback is effectively communicated to leadership to improve care quality. Does this position require Patient Care? Yes Essential Functions: Act as a liaison between patients, families, and hospital staff to address concerns and resolve issues related to patient care and services. * Conduct interviews and gather feedback from patients and families to assess their experiences and satisfaction levels. * Develop and implement programs and initiatives aimed at enhancing the patient and family experience within the hospital. * Collaborate with clinical and administrative departments to ensure that patient and family needs are met and that feedback is integrated into operational improvements. * Provide education and support to patients and families regarding hospital services, resources, and policies. * Prepare reports and presentations for hospital leadership on patient satisfaction trends, concerns, and improvement initiatives. Qualifications Education Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred Experience Experience in patient relations, healthcare customer service, or a related role, preferably within a hospital setting 3-5 years required Knowledge, Skills and Abilities * Exceptional ability to build rapport with patients and families, demonstrating empathy and understanding. * Strong problem-solving skills and the ability to mediate and resolve conflicts effectively. * Excellent verbal and written communication skills for interacting with diverse stakeholders. * Ability to analyze feedback data and identify trends to inform quality improvement initiatives. * Strong organizational abilities to manage multiple cases and projects simultaneously. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $69,596.80 - $101,202.40/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Hourly rate $21.63 - $24.00 $3,000 sign on bonus (sign on bonus is for external candidates only) Advocates is seeking a Family Support Worker for our Family Resource Center! The Cape Cod Family Resource Center is located in Hyannis and supports families with a wide range of challenges. We are committed to providing a welcoming and affirming environment. Our creative and passionate team helps families connect to supports, access resources, and navigate challenges. The Family Support Worker is responsible for providing information, community resources and referrals to individuals and families, completing intakes and screenings, and representing the program at various events in the community. We promote a healthy work-life balance and offer many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions from our staff. Are you ready to make a difference? Minimum Education Required High School Diploma/GED Responsibilities Provide information and educational resources to family members in addition to providing referrals to community resources Complete intake and screening of individuals and families Host Parent and Youth Support groups and activities Assist the family and community in understanding the scope and services of the program. Ensure youth and family voice and choice is implemented in service delivery Become familiar with systemic issues facing individuals and families and provide ongoing monitoring of community needs Utilize basic knowledge of child-serving systems and processes (DCF, DYS, DMH, etc.) Responsible for upkeep and organization of individual and family records Qualifications High school diploma or GED and a minimum of one (1) year of experience working with the target population; or navigating any of the child and family serving systems and teaching family members who are involved with the child and family serving systems Ability to communicate effectively verbally and in writing High energy level, superior interpersonal skills, and ability to function in a team atmosphere Commitment to Advocates values and mission Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations Advocates considers lived experience (personal or familial) with the mental health system a valuable asset

Job Description Are you ready for a thrilling opportunity to make a significant impact in the lives of children? Look no further, because Crystal Springs is seeking a passionate individual like you to join our team as a Children's Program Direct Staff. Imagine being the positive role model that these children need, providing them with a safe and nurturing environment to thrive in. Your days will be filled with laughter, joy, and the satisfaction of knowing that you are making a difference in their lives. At Crystal Springs, we value our employees and believe in recognizing their hard work and dedication. The compensation for this role begins with a base pay starting at $18.50 per hour (without experience). It also includes a shift differential: earn up to $3 per hour extra for weekend shifts, $2 per hour extra for evening shifts, and $1 per hour extra for overnight shifts, allowing you to increase your earnings based on your availability. We also offer Education & Experience Incentives: earn extra hourly incentives for educational degrees, specific licenses such as a Certified Nursing Assistant (CNA), and/or years of experience. So if you're ready to embark on an exciting journey of making a difference in the lives of children, apply now and join our team of passionate individuals at Crystal Springs! Full-time, Part-time, A mandatory 1 week of training is required with a schedule of Monday - Friday 8:00 am - 4:30 pm. OUR EXCELLENT BENEFITS AND PERKS 403 B Retirement Plan Medical, dental, and vision FSA Employee Assistance Program (EAP) Life insurance AD&D Long-term disability Exclusive savings on auto and home insurance Discount programs Professional development and e-learning Nursing LPN education assistance opportunities Does this sound like the perfect fit? Keep reading to learn more! MORE ABOUT US Crystal Springs is a residential facility for individuals with disabilities. For over seven decades, we have been a beacon of care and support, fostering a nurturing environment where everyone is not just seen but truly valued. Our unwavering mission is to empower individuals on their unique journeys toward reaching their fullest potential and attaining the highest levels of independence. With exceptional programs and a dedicated team, we offer specialized educational, therapeutic, and residential services within our residential community. YOUR DAY-TO-DAY As a Child Care Residential Specialist, you play a vital role in helping our students overcome challenges and gain the independence and control they deserve. You are the bridge between their current accomplishments and their dreams for the future. From assisting with personal hygiene to teaching cooking skills, managing households, fostering friendships, promoting good health, organizing recreational activities, and fostering community involvement, you have the thrilling opportunity to make a meaningful impact in all aspects of their lives. Here's what you need to become our Child Care Residential Specialist: 18+ years of age Must have a valid driver's license Capable of remaining awake during overnight shift to ensure the safety and well-being of students Able to work holidays and weekend shifts as required Able to perform activities of daily living Able to perform physical interventions as necessary to provide the safest environment for our students ARE YOU EXCITED ABOUT THIS RESIDENTIAL COUNSELOR JOB? If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our quick and easy online application! Due to the nature of this position, potential employees will need to pass a background check, drug screening, and tuberculosis (TB) test. Statement of Nondiscrimination Crystal Springs, Inc. does not discriminate in any of its programs, procedures, or practices against any person on the basis of age, citizenship, color, disability, national origin, political affiliation, race, religion, sex, sexual orientation, sexual preference, veteran status, or any other characteristic protected under the law. Employees will be expected and required to perform all essential functions with or without accommodation. Crystal Springs will make reasonable accommodation in compliance with state and federal disability laws. Job Posted by ApplicantPro

Schedule This is a 30 hrs/week position with 3 x 10 hour shifts a week. Ideal 10 hour shift is 9 am - 7:30 pm. The two set days are Wednesday and Friday, with a rotating every 3rd weekend (Saturday and Sunday). This role focuses on providing medical and clinical support services to patients. In addition, this role focuses on performing the following Community Health duties: Delivers training, facilitates sessions, and educates the community on a variety of clinical topics. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems. Job Overview This position is responsible for providing a program of developmentally appropriate play and activity, preparation and emotional support designed to help pediatrics patient and their families cope with the stress of illness or injury, hospitalization, treatments and procedures. As an integral part of the health care team, this position advocates for the needs of children and families and is a resource for other professionals. Job Description Minimum Qualifications: 1. Bachelor's degree in Child Life, Human Development, or a related field. 2. Completion of 400-hour Child Life Internship. Preferred Qualifications: 1. Child Life certification or eligible to apply for certification. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Provides developmentally appropriate play and activities to support normal growth and development. 2. Designs and implements individual interventions based on assessment of a patient's development, coping style, diagnosis and treatment, and psychosocial supports. 3. Uses medical play and developmentally appropriate language and teaching tools to ensure adequate preparation for medical interventions and encourage understanding and mastery of diagnosis, medical care and experiences. 4. Uses therapeutic/diversional techniques to support patients during treatments and procedures. 5. Communicates pertinent information concerning patient care at appropriate rounds, case conferences and in the medical record. 6. Offers support to parents and family members; uses developmentally appropriate interventions in supporting siblings. 7. Encourages continuity of normal life experiences by preparing birthday and holiday celebrations, arranging for educational tutoring when appropriate, and using resources to accommodate cultural needs and bridge differences. 8. Provides training and supervision for Child Life and child development students and volunteers. 9. Assists in managing supplies, cleaning and maintaining toys and equipment, and recording census and intervention data. 10. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment. Physical Requirements: 1. Works in Inpatient and/or outpatient pediatric clinical care areas. 2. Occasionally lift and/or move up to 10-25 lbs. 3. The noise level in the work environment is usually moderate. 4. Specific vision abilities apply including close vision, distance vision and ability to adjust focus. 5. Frequently communicates internally and externally; must be able to exchange accurate information via phone, email and/or in person. 6. Continuous exposure to sick patients and bodily substances. Occasional exposure to hazardous chemicals. 7. Manual dexterity to type information into medical records. Skills & Abilities: 1. Ability to apply understanding of child growth and development and the impact that medical experiences can have on this process. 2. Ability to work with infants, toddlers, preschool and school age children, and adolescents in developmentally appropriate ways. 3. Ability to read/write and communicate in English with a demonstrated ability to show empathy and sympathy through spoken and written words. 4. Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. 5. Ability to function well in very busy situations. 6. Responsible and reliable. 7. Good organizational skills. 8. Demonstrates knowledge of CQI process 9. Understands family dynamics and works effectively within various types of family systems. 10. Excellent interpersonal skills. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range:

This role will have a future start date of December 2025 and is located in Needham, MA. BCH will be opening up a brand new building in Needham, MA. Coverage of the full satellite departments/cross coverage required, supporting children & families in clinic areas including, but not limited to - Phlebotomy, Radiology, Orthopedics, ORL and other specialties. Four, 10.5 hour days Key Responsibilities: The Child Life Specialist will: * Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences in a variety of departments * Serve as member of multidisciplinary team. * Delegate work assignments to volunteers and participate in clinical training of student interns. Minimum Qualifications Education: * Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life. * 600-hour Child Life internship under the supervision of a certified child life specialist. Experience: * General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge. * Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member. Licensure/ Certifications: Certification in Child Life Specialist required within 1 year of hire for all new hires. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

TO:All Teaching and Administrative Personnel Brockton Public Schools FROM:Dr. Kathleen F. Moran, Assistant Superintendent of Human Resources SUBJECT:Head Guidance Counselor at Ashfield Middle School It is requested that the following information be brought to the attention of all teaching and administrative personnel in the Brockton Public Schools. QUALIFICATIONS: 1.Master's degree from an institution accredited by the New England Association of Colleges and Secondary Schools or other regional accrediting institution with a major in the field of counselling. 2.School Counselor license issued by the Massachusetts DESE. Please note: The Head Guidance Counselor position requires a 10-month, 1-week work year. The Head Guidance Counselor may work up to an additional thirty (30) hours during the summer months to complete their job responsibilities for which they will be compensated at the Administrative Hourly Rate for each hour worked. These additional hours of work shall require the approval of the building Principal. A resume of the applicant's background must accompany the letter of application. Please include licensure information. Stipend: $2,000.00

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary General Summary/ Overview The Patient Family Relations Specialist is responsible for emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient rights, patient and family needs, and to assist in resolving feedback concerns and highlighting feedback compliments. This role embodies the institution's commitment to a strong patient and family centered culture and service excellence. The PFR specialist reports to the Senior Manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Provides in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at AMC hospitals. Meets patients and families in the ED, inpatient units, and the PFR office. With guidance from the Sr. Manager, Patient and Family Relations, conducts timely investigations and responses to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient/family-centered care and ensure common goals. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Participates in family meetings and Apology and Disclosure conversations as requested. Serves as a resource to care teams in managing challenging behaviors and patient dismissals. Documents information regarding patient and/or staff concerns and requests in confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes. Uses department database to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. Rounds with patients and loved ones to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies). Prepares formal correspondence and documentation (both patient-facing and internally) such as letters, messages, and reports, with efficiency and accuracy. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Qualifications Manages a timely investigation and response to all patient concerns/complaints/grievances for clinical service areas including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and providers to enhance patient/family-centered care and ensure common goals. Negotiate and mitigate expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Provide consultation for professional staff and hospital regarding disclosure in collaboration with Risk Management. Responds to requests for intervention to assist in managing difficult patient/family situations. Collaborates with clinical service area management and administrative leadership, frontline staff, or other hospital services to provide real-time support and/or improvement strategies to reach effective resolution. Accessible by pager during Family Center's hours of operation. Documents information regarding patient and/or staff concerns and requests in the department database and disseminates data to appropriate leadership staff for quality assurance purposes. Generates specific reports to highlight clinical service areas' opportunities for improvement efforts, including progress, obstacles, and trends in compliment/complaint data. Review data to identify trends in collaboration with clinical and administrative leadership to develop strategies to improve quality and satisfaction and reduce risk and liability. Utilizes data management system to meet regulatory requirements for CMS, DPH, and JCAH for complaint management and resolution process. Drafts formal responses on behalf of senior clinical and administrative leadership (including the CEO, COO, CM,O and CNO) in writing to patients and families to compassionately relay regret for their perceived poor experience and inform them of how their feedback is being utilized to implement beneficial practice changes. Meet regulatory compliance requirements for CMS 42 CFR 482.13 for investigating and responding to most informal grievances in 7 days. Conducts rounds with patients/families in assigned clinical areas to obtain preemptive feedback regarding the inpatient hospital experience. Proactively monitors trends in patient/family concerns/complaints to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care. Seeks opportunities for appropriate patient participation in the development of institutional improvement strategies. Assists with the development and implementation of service improvement initiatives (organizational and area-specific) within clinical service areas. Develops appropriate resolutions with Risk Management staff to effectively manage patient incidents and prevent adversarial outcomes. Provides training/education in clinical service areas and throughout the institution on effective tools for establishing interpersonal connections with patients and families. Identifies opportunities for staff education and facilitates competency learning of clinicians, administrative management, and staff in customer service improvement. Connects patients and families with appropriate hospital services and resources (i.e., social work, interpreter services, chaplaincy, library services, etc.). Educates and markets the Center for Patients and Families services to leadership and frontline staff, including patient consultation and intervention, compliment/complaint facilitation, written responses, amenity services, staff training, and patient satisfaction and project improvement support. Provides coverage for other service lines as needed to cover vacations, evening, and weekend shifts. Maintains department service standards with attention to staff teamwork, communication, cultural respect, and time/priority management. All other duties as assigned. Qualifications: Additional Job Details (if applicable) Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Bachelor's degree in social work, psychology, human services, or related field preferred. 3-5 years of experience in a healthcare setting, or other industry with relevant skills and competencies. A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Ability to communicate, verbally and in writing, clearly, compassionately, sensitively and in a health literate way, with colleagues, patients and their loved ones, in a complex clinical environment. Flexible thinker, with ability to advocate for patients and families in a complex clinical environment, balancing the needs of the care team. Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs and concerns. Excellent verbal, written and presentation skills; ability to effectively communicate with all levels of the organization (senior management and physician leadership to front-line staff) Superior organizational skills, with the ability to function independently and effectively in a changing environment, develop timelines and meet deadlines. Ability to continuously respect and value diversity. Excellent mediation skills in a diverse and multicultural environment. Experience managing multiple tasks in a fast-paced environment, prioritizing and meeting deadlines. High level of sensitivity to confidential information. Exhibits excellent organizational skills. Excellent teamwork and collaboration skills. Experience working with data and data tracking. Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Resonsibilities: List the number of FTEs supervised. No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff. Fiscal Responsibility: Indicate financial “scope” information, i.e.: size of budget, volume, revenue, etc. No direct budgetary responsibility. Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: Describe the conditions in which the work is performed. The duties require daily use of computer, telephone, printer and fax machine. The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and distance vision, and depth perception. Possible local travel to Mass General Brigham sites. Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $56,992.00 - $82,992.00/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in behavioral health. Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team! We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence.What we offer Therapists: Flexible work schedules. Telemedicine, hybrid, and in-person flexibility. Generous ‘above market' compensation with unlimited/uncapped earnings. Sign on bonus. Cash productivity bonus. Compensation range $72,000-$115,200. Full benefits package: health, dental, vision, life, 401k (with match), paid parental leave, EAP and more. Collegial work environment. Newly designed and modern offices. Full administrative support. Latest in digital technology. Strong work/life balance. Licensed Therapists are a critical part of our clinical team. We're seeking Licensed Therapists that are: Fully licensed and credentialed in Rhode Island. Experienced in working with adult, and/or child and adolescent populations. Dana LaghezzaDirector, Practice ManagementLifeStance Health, Inc.(e) ...@LifeStance.com About LifeStance Health LifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its clinics nationwide and through its digital health telemedicine offering. The company employs psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists throughout the US. LifeStance Health is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Our values:Belonging: We cultivate a space where everyone can show up as their authentic self.Empathy: We seek out diverse perspectives and listen to learn without judgment.Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.One Team: We realize our full potential when we work together towards our shared purpose. If you elect to interact with us via our website, please only use ****************** or *************************** Additionally, our recruiters utilize email addresses with ******************* domain. Other websites and domains are not affiliated with LifeStance Health and may represent threats to your data security. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ...@lifestance.com or by calling +1-800-###-####. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

Temporary coverage for maternity leave for about 5-6 months and the assignment would start March 2026 ending Aug/September 2026. Inpatient Hem/Oncology department. Child Life Specialist. Key Responsibilities: The Child Life Specialist will: * Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences in a variety of departments * Serve as member of multidisciplinary team. * Delegate work assignments to volunteers and participate in clinical training of student interns. Minimum Qualifications Education: * Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life. * 600-hour Child Life internship under the supervision of a certified child life specialist. Experience: * General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge. * Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member. Licensure/ Certifications: Certification in Child Life Specialist required within 1 year of hire for all new hires. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.