Child Life Specialist (Per diem)
Family support specialist job in Boston, MA
Per diem. We require a minimum of 2 shifts/pay period or 4 shifts a month. The Child Life Specialist will be responsible for:
Participating in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences
Serve as member of multidisciplinary team.
Delegate work assignments to volunteers/Child Life Assistant's and participate in clinical training of student interns.
Minimum Qualifications Education:
Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life
600 hour Child Life internship under the supervision of a certified child life specialist.
Experience:
General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge.
Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member.
Licensure/ Certifications:
Certification in Child Life Specialist required within 1 year of hire for all new hires.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Board Certified Behavior Analyst (BCBA)
Family support specialist job in Plymouth, MA
If you're looking for a new place for your career to thrive and continue your professional growth, I have just the thing for you! Board Certified Behavior Analyst (BCBA) opportunity at our outpatient, pediatric clinic in Plymouth, MA. The collaboration and support of our team along with the kiddos we serve are sure to bring success and fulfillment to your career journey. Bring your passion for pediatrics and ABA to the family of clinicians you've been searching for today! Position Details:
Full-Time or Part-Time opportunities available until 6 pm!
Compensation of $85,000-$100,000/year between base salary and monthly bonuses!
New grads encouraged to apply!
Responsibilities:
Administers, conducts, evaluates and supervises the implementation of behavioral
assessment measures (e.g., VB-MAPP, Vineland) and functional assessment measures
Develops individualized, evidence based, culturally sensitive goals and objectives for home, community, and center-based programs
Designs behavior support plans based on functional assessment data
Ensures appropriate behavior data collection systems are implemented such that quantifiable behavioral data is collected at regular intervals to allow for the
continual evaluation of behavior plans and the achievement of individualized data driven goals and objectives
Trains and supports behavior therapists on the proper implementation of educational and clinical behavior programs and plans, data collection systems, etc. in the home, community, and center
Conducts regular parent training and consultation, per prescribed plan
Completes re-assessments and writes reports per insurance guidelines
Participates in regular clinical meetings
Agrees to complete 28 (twenty-eight) hours of patient care time each work week.
Completes documentation of services in a timely manner
Qualified Behavior Analysts supervise RBTs
Remains current regarding research and evidence-based practices
Completes competency assessments for RBTs per HealthPro Pediatrics policy timelines
Competently delivers services via telehealth, when necessary
Maintains accurate and up to date "CAQH" profile and NPI
Collaborates and coordinates care with other evidenced based disciplines, medical providers, educators
Completes and maintains all mandatory in house trainings, including telehealth, within the corresponding organization policy timeline
Completes accurate billing practices in the electronic practice management system
Strictly adheres to Behavior Analyst Certification Board's "The Professional and
Ethical Compliance Code for Behavior Analysts".
Additional tasks, as assigned by supervisor.
Qualifications:
Must be licensed as a BCBA.
At least a Master's degree in ABA, Social Work, Psychology, Counseling, or a related field from an accredited college or university and one year experience working with children on the spectrum.
We consider all qualified candidates for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Our employment decisions, including those related to hiring, promotion, and compensation, are made based on individual qualifications, performance, and organizational needs.
Child Life Specialist (Multidisciplinary)
Family support specialist job in Needham, MA
This role will have a future start date of December 2025 and is located in Needham, MA. BCH will be opening up a brand new building in Needham, MA. Coverage of the full satellite departments/cross coverage required, supporting children & families in clinic areas including, but not limited to - Phlebotomy, Radiology, Orthopedics, ORL and other specialties.
Four, 10.5 hour days
Key Responsibilities:
The Child Life Specialist will:
Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences in a variety of departments
Serve as member of multidisciplinary team.
Delegate work assignments to volunteers and participate in clinical training of student interns.
Minimum Qualifications
Education:
Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life.
600-hour Child Life internship under the supervision of a certified child life specialist.
Experience:
General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge.
Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member.
Licensure/ Certifications:
Certification in Child Life Specialist required within 1 year of hire for all new hires.
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Licensed Professional Counselor
Family support specialist job in Warwick, RI
"
Licensed Professional Counselor (LPC)
Wage: Between $120-$131 an hour
Licensed Professional Counselor - Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It's all on one free-to-use platform, no commitment required.
About you
● You're a fully-licensed Professional Counselor at a Master's level or above with LPC, LPCC, LCPC, LCPCS, LPCC-S licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance.
● You're ready to launch a private practice, or grow your existing business by taking insurance.
About Headway
Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who'd otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless - empowering you to accept insurance with ease, so you can do what you do best. So far, we've helped over 50,000 providers grow their practices, reaching countless people in need.
How Headway supports providers
- Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner.
- Built-in compliance: Stay compliant from day one with audit support and ongoing resources.
- Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid.
- Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network.
- Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on.
- Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
- Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy.
How Headway supports your clients
● Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance.
● Instant verification: Clients can easily check their insurance status and get the care they need without disruption.
Please note: At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license.
"
Manager, Clinical Resource & Case Management
Family support specialist job in Barnstable Town, MA
The Manager of the Clinical Resource Department is responsible for the day to day operations and clinical management of the Case Management, Utilization Review and Social Work, with a secondary focus on the Clinical Documentation team. This position will oversee functions of the Clinical Resource Department as they pertain to discharge planning, utilization management, and care coordination/high risk patient process while maintaining the integrity of daily operations. This position is responsible for developing and conducting ongoing education and process improvement for Case Management/Social Work staff.
PRIMARY DUTIES AND RESPONSIBILITIES:
Day to day management of the case management and social services program staff and workflows, including scheduling and performance evaluations. Assists the Manager of Operations with the Clinical Documentation team where necessary
Rounds on patient units on a regular basis to identify problem areas and assist in the facilitation of the discharge process
Ongoing development and completion of continuing education programs for Clinical Resources Management staff, including case managers and social workers specifically related to role functions and implementation of new processes.
Provides ongoing program education for new staff, including new Case Managers, the Trainee program hires, social workers, physicians, nurses and allied health professionals as it relates to discharge planning and utilization review.
Tracks and trends Clinical Resource Management program compliance. Creates a dashboard to see where opportunities for improvement are and implements process improvement activities around areas identified.
Develop, mentor and coach continual improvement in the collaborative practice between physicians, nurses and clinical resource team, and within the clinical resource department itself
Analysis and review of program metrics using working knowledge of the systems used in the departments.
Stays current with regulatory changes in the case management field.
Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization's culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
EDUCATION/EXPERIENCE/TRAINING:
Bachelor level degree in Nursing required.
Master's Degree preferred
Current Massachusetts Registered Nurse license
Certification in Case Management or Clinical Documentation Integrity preferred
Two years' experience in process improvement
Minimum 5 years Case Management experience in an acute setting.
Experience in development and presentation of professional continuing education programs
Knowledge of CMS regulations
Excellent computer skills - familiarity with Windows based software programs
Organizational, analytical, writing and interpersonal skills
Management/supervisory experience preferred
Schedule Details:
Full-Time, Monday-Friday, Occasional Evenings, On-Call for Weekends, & Holidays
Pay Range Details:
The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.
Clinical Case Manager
Family support specialist job in Braintree Town, MA
Community hospital part of a system looking to add on Clinical Case Manager! Sign On Bonus! Days Onsite 8am-4pm!
Qualifications:
License or Certification.
Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling).
If licensure is required for one's discipline within the state, individual must hold an active license.
Must meet eligibility requirements for CCM or ACM™ certification upon entry into this position OR within two years of entry into the position.
CCM or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position.
Minimum Qualifications:
For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an Associate Degree.
For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor's degree and graduate degree is preferred.
Commercial Counsel (Boston)
Family support specialist job in Boston, MA
Commercial Counsel (Boston) page is loaded## Commercial Counsel (Boston)locations: Boston, MAtime type: Full timeposted on: Posted Todayjob requisition id: JR327**Job Description**Reporting to the Senior Vice President and General Counsel, the Commercial Counsel will provide top-notch service and innovative support to various departments within the Firm, including but not limited to business development (National Markets & Sales), finance, and talent management efforts. This position offers a unique opportunity for an energized, self-starter with critical thinking abilities to grow with our business and solidify the necessary systems and solutions for continued success.Essential Functions & Key Responsibilities* Support National Markets & Sales Team (NMST) in drafting contracts and negotiations.* MSA, PO/SOW, Engagement Letters.* Support National Events and other operational areas with vendor contracts and related materials.* Become well-versed in related technology to support contract creation including Contract Lifecycle Management tools.* Serve as key contact point and source of guidance for contract advice and management:* Maintain a current in-depth knowledge with respect to contract law.* Draft and/or review client contracts (e.g., Master Services Agreements, Project Orders/Statements of Work, and Engagement Letters) and vendor contracts (e.g., event contracts, technology licenses, leases, etc.), and identify and recommend solutions for any issues that carry potential exposure to the Firm.* Participate in client or vendor contract negotiation.* Proactively identify and recommend remediation for areas that present legal risk to the Firm.* Provide critical direction regarding governance, administrative and compliance objectives:* Research and provide guidance regarding a wide variety of compliance matters that arise in connection* with the Firm's evolving business.* Advise regarding entity governance matters.* Maintain a current in-depth knowledge with respect to applicable business and professional licensing laws and regulations.* Support privacy compliance efforts Firmwide.* Awareness of immigration law compliance and organization:* Work alongside outside counsel, Siegfried colleagues, and other experts to support compliance with immigration laws and reporting on immigration activity among employees, if requested.* Perform all other duties as assigned, including legal advice and support in employment law.Supervisory Responsibility This position has no direct supervisory responsibilities but will engage in mentoring and coaching others including Legal Assistant(s).Required Qualifications* At least 2-5 years of relevant professional experience in a law firm or in-house or a combination thereof* Admitted in good standing to a State Bar* Juris Doctor degree* Self-starter with a proven ability to take ownership of and prioritize workload and perform multiple tasks under pressure* Experience with or proficient in CLM technology* Advanced proficiency in Word, and other core business applications (Workday a plus).* Team player with excellent oral and written communication skills* Ability to work 9-10 hours per day (or an average of 48 to 50 hours per week) consistently throughout the year.* Availability to work nights and weekends, as needed* Ability and willingness to travel up to 10% of time, including multi-day, overnight travel to various domestic locations* Creativity, attention-to-detail, and passion for organization* Excellent communications skills (oral and written)* Confidence to continually push yourself outside of your comfort zone* Thrive in a fast-paced, growth-oriented environment with a high-energy level* Ability to quickly build and develop professional relationships* Demonstrated strong work ethic* Honest, trustworthy, and respectful* Enthusiastic with a strong commitment to exceeding expectations and client service.* High degrees of professionalism and integrity, including the ability and willingness to handle sensitive and confidential matters* Flexibility, curiosity, and openness to work on a variety of tasks* Ability to make an immediate impact and provide value-added service to the Firm* Team player with a strong desire to participate in the overall growth of the Firm* Strong mental agility, able to quickly change direction and adapt* Ability to work independently* Strong problem solving and analytical skills.* Agility with data management and governance* Entrepreneurial spirit and commitment to Firm's vision* Strong intangibles aligning with* Ability and willingness to work in a Siegfried office as required for an average of four days per week in accordance with Siegfried's then current policy. (This requirement is subject to change at the discretion of management FLSA/At-Will Employment* This position is an exempt position under FLSA.* This position is and will remain at-will in nature.Learn more about our**Company Overview**Siegfried is a unique career choice, and we invest deeply in our people and believe in their potential. We have an exclusive group of talented professionals who are all ambitiously committed to continuous growth, personally and professionally. Our client-facing Professionals are helping the best people at the best companies with their most important work and transforming themselves along the way. And our Operations team is thoughtfully working on the business and helping grow our Firm with purpose. The investment and expectations of a career at Siegfried are high, because the reward of what we offer is high. We value and acknowledge the hard work of our employees in many ways, including competitive base salaries, energizing incentive compensation plans, career enhancement opportunities, and our hallmark program. Additionally, we offer a comprehensive benefits package that encompasses a wide range of offerings, including robust healthcare coverage, dental and vision plans, generous paid vacation and sick time allowances, paid holidays, a 401k plan with employer match to support your financial goals, a profit-sharing program that allows you to share in the success of our organization, and unique allowances that nurture your physical, emotional, and spiritual well-being.### WelcomeWe appreciate your interest in a career at Siegfried, a unique organization with a higher purpose to help people transform themselves into better leaders to exponentially improve their lives.
#J-18808-Ljbffr
Behavioral Therapist
Family support specialist job in Boston, MA
Join our Boston, MA team!
Behavioral Health Clinician
| Salary: $65,000-$80,000
Requirements to apply
• Master's Degree in Social Work or Mental Health Counseling
• LMHC or LICSW (Massachusetts license)
• Fluent in Haitian Creole or Spanish
• Experience providing 1:1 counseling within the community
• Strong experience working with diverse community populations
Make a meaningful impact in integrated behavioral health and diabetes care.
Full-time Behavioral Health Clinician role supporting patients through the MGB Diabetes Initiative with a mission-driven focus on equity and whole-person wellness.
Job Overview
We're seeking a dedicated Behavioral Health Clinician to join the MGB Diabetes Initiative, providing integrated behavioral health support to patients with or at high risk for cardiometabolic conditions such as diabetes, hypertension, and obesity. In this role, you'll work collaboratively with a multidisciplinary team to address behavioral health needs, support patient self-management goals, and advance health equity. The ideal candidate is compassionate, mission-oriented, skilled in both individual and group behavioral health care, and thrives in community-facing work.
Responsibilities/Clinical Duties
• Assess and address behavioral health needs for patients with cardiometabolic conditions
• Respond to referrals and proactively engage high-risk patients
• Facilitate patient-centered care plans for chronic condition management
• Participate in community programs and events (occasionally off-hours)
• Provide care both virtually and in-person (hybrid schedule)
• Conduct psychosocial assessments, crisis intervention, diagnosis, and short-term treatment plans
• Adhere to trauma-informed, evidence-based care practices
• Present cases in team meetings and communicate recommendations
• Monitor patient outcomes using validated tools (e.g. PHQ-9)
• Facilitate group sessions and behavioral health education
• Lead behavioral health group visits & provide individual therapy
Other Responsibilities
• Attend IBH/Psychiatry meetings and training opportunities
• Participate in program huddles and collaborative planning
• Partner with community teams to develop nutrition and economic mobility programming
• Maintain licensure and continuing education
• Follow confidentiality, safety, infection control, and documentation standards
Benefits
• Competitive salary
• Hybrid schedule with telemedicine capability
• Opportunities for professional development & CEU support
• Collaborative multidisciplinary team culture
• Mission-driven work improving health equity
Other Perks
• Community-focused clinical exposure
• Leadership & program development opportunities
• Opportunity to support groundbreaking equity-driven work
Where?
Located in Boston, MA-home to rich culture, vibrant neighborhoods, world-class healthcare, and endless opportunities for community engagement and professional growth. The area offers academic energy, diverse populations, and access to public transit, food, arts, and coastal New England living.
Who are we?
We are a mission-focused healthcare initiative dedicated to advancing health equity, expanding access, and improving the well-being of individuals within the community. Through collaborative clinical care, innovation, and patient-centered support, we work to reduce disparities and empower individuals to take control of their health.
Child & Family Clinician | $70K-$80K | Maternal Wellness
Family support specialist job in Boston, MA
Pay & Benefits:
Annual salary: $70K-$80K
Comprehensive health, dental, and vision insurance
Life and accidental death (AD&D) insurance
Employer-funded pension plan
403(b) retirement savings plan
Generous paid time off, holidays, and bereavement leave
CE allowance and professional development support
The Opportunity:
Whittier Street Health Center is seeking a full-time Child and Family Clinician (LCSW, LICSW, or LMHC) to join our Behavioral Health team with dedicated time supporting Maternal Wellness initiatives. In this role, you will provide trauma-informed mental health services to pregnant and parenting women and their families, helping promote emotional health, resilience, and stability during pregnancy, postpartum, and early parenting. This is a meaningful opportunity for a clinician passionate about perinatal mental health, family systems, and integrated care.
Key Responsibilities:
Conduct diagnostic assessments for pregnant and parenting women and families
Provide individual, family, and group therapy using trauma-informed, evidence-based approaches
Develop and implement treatment plans in collaboration with patients and medical providers
Facilitate maternal wellness and parenting support groups
Deliver interventions tailored to perinatal mental health and family adjustment
Collaborate closely with OB/GYN, Pediatrics, and Behavioral Health teams
Conduct intakes and respond to immediate referrals from medical providers
Qualifications:
Licensed clinician in Massachusetts (LCSW, LICSW, or LMHC)
Master's degree in Social Work, Counseling, or related field
Minimum of 2 years' experience providing mental health services to children, women, or families
Experience in perinatal mental health, trauma-informed care, or maternal wellness strongly preferred
Clinical internship and coursework in child, adolescent, and family therapy
Strong knowledge of DSM-5 and evidence-based treatment protocols
Ability to conduct thorough assessments and develop high-quality treatment plans
Join Our Team!
If you are a compassionate clinician dedicated to supporting women, children, and families, especially during the transformative perinatal period, we encourage you to apply. You'll work as part of a collaborative, multidisciplinary team committed to advancing mental health, family wellness, and health equity.
Licensed Marriage and Family Therapist (LMFT)
Family support specialist job in Little Compton, RI
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in behavioral health.
Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team!
We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence.What we offer Therapists:
Flexible work schedules.
Telemedicine, hybrid, and in-person flexibility.
Generous ‘above market' compensation with unlimited/uncapped earnings.
Sign on bonus.
Cash productivity bonus.
Compensation range $72,000-$115,200.
Full benefits package: health, dental, vision, life, 401k (with match), paid parental leave, EAP and more.
Collegial work environment.
Newly designed and modern offices.
Full administrative support.
Latest in digital technology.
Strong work/life balance.
Licensed Therapists are a critical part of our clinical team. We're seeking Licensed Therapists that are:
Fully licensed and credentialed in Rhode Island.
Experienced in working with adult, and/or child and adolescent populations.
Dana LaghezzaDirector, Practice ManagementLifeStance Health, Inc.(e) ...@LifeStance.com
About LifeStance Health LifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its clinics nationwide and through its digital health telemedicine offering. The company employs psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists throughout the US.
LifeStance Health is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.
Our values:Belonging: We cultivate a space where everyone can show up as their authentic self.Empathy: We seek out diverse perspectives and listen to learn without judgment.Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.One Team: We realize our full potential when we work together towards our shared purpose.
If you elect to interact with us via our website, please only use ****************** or *************************** Additionally, our recruiters utilize email addresses with ******************* domain. Other websites and domains are not affiliated with LifeStance Health and may represent threats to your data security.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ...@lifestance.com or by calling +1-800-###-####. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.
Senior Patient Family Relations Specialist
Family support specialist job in Boston, MA
Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The focus of this position is to support patient and family rights and needs, assist in resolving concerns, highlight compliments of staff, and foster a welcoming environment. The role serves as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (grievances, complaints, assists, and compliments) in a compassionate and supportive manner.
The Patient and Family Relations senior specialist serves as an internal clinical and operations resource for PFR, serving as a mentor and coach for specialists and representatives, performing chart reviews, clarifying medical terminology, and modeling best practices related to correspondence, family meetings, rounding, and interacting with clinical care teams. The senior specialist takes lead on cases escalated from staff and those referred by senior leaders. A significant portion of the role involves supporting care teams in managing challenging behaviors, up to and including care agreements and dismissal management. The senior specialist embodies the institution's commitment to optimizing the patient experience and cultivating a strong patient and family centered culture. This role reports to the AMC senior manager, Patient and Family Relations.
Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time.
Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
Serves as an internal clinical and operations resource for the rest of the team, performing chart reviews, clarifying medical terminology, and interacting with clinical care teams.
Serves as a role model, mentor, and coach for recruiting, onboarding, training, evaluating, and integrating staff into PFR and PFR workflow.
Performs chart reviews, clarifying medical terminology, and interacting with clinical care teams.
Meets with patients and families in the ED, inpatient units, and the PFR office.
Negotiates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes.
Serves as a team lead for meetings with safety specialists, risk managers, and leadership.
Serve as a team lead for Apology and Disclosure and other family meetings, and as a resource to care teams in managing challenging behaviors and patient dismissals.
Conducts timely investigations and response to patient grievances, complaints, and concerns, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient and family-centered care and support mutual goals.
Prepares formal correspondence and documentation, both patient-facing and internally, such as letters, emails, and reports, with efficiency and accuracy.
Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize risk of adversarial outcomes.
Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team.
Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances.
Documents patient and staff concerns/requests in confidential department database.
Rounds in high-volume clinical areas to obtain preemptive feedback from patients, visitors, and staff regarding AMC care experiences, when appropriate, and aligned with hospital safety policies.
Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination.
Other duties as assigned.
Qualifications
Qualifications:
Bachelor's degree in clinical field, social work, psychology, human services, or related field preferred.
5-8 years of clinical and/or operational experience in a hospital or health care setting, or 4 years of demonstrated high performance in a Patient and Family Relations specialist position.
A combination of education and experience may be substituted for requirements.
Skills/Abilities/Competencies:
Strong understanding of health care operations with particular expertise in understanding and communicating clinical aspects of chart review and clinical conversations with care teams.
Models succinct and comprehensive patient care report narratives so “the ask” and context are clear for the reader or listener.
Ability to communicate, both verbally and in writing, clearly, compassionately, sensitively, and in a health literate way, with patients and their loved ones, physicians, colleagues, and all levels of the organization.
Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs.
Flexible thinker, with the ability to advocate for patients and families, balancing the needs of the care team.
Experience in managing multiple tasks and functions, in a fast-paced environment, prioritizing and meeting deadlines.
High level of sensitivity to confidential information.
Exhibits excellent organizational and collaboration skills.
Excellent maturity and mediation skills in a diverse and multicultural environment.
Ability to continuously respect and value diversity.
Experience working with data and data tracking.
Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint.
Supervisory Responsibilities:
No direct reports; indirectly provides leadership and guidance to colleagues with less experience.
Fiscal Responsibility
No direct budgetary responsibility.
Demonstrates fiscal responsibility by effectively using Mass General Brigham resources.
Working Conditions:
The duties require daily use of computer, phone, printer and fax.
The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk.
Duties require frequently lifting and/or moving up to 5 pounds and occasionally lifting or moving up to 20 pounds. Specific vision abilities required by the job include close and distance vision and depth perception.
Possible local travel to Mass General Brigham sites.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$69,596.80 - $101,202.40/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyChild & Family Support Specialist
Family support specialist job in Brockton, MA
Child & Family Support Specialist (Therapeutic Mentor)
Who We Are:
Founded in Brockton, MA in 1975, BAMSI is a 501(c)(3) nonprofit organization “bringing people and services together.” Each year, we impact the lives of more than 50,000 individuals through programs that promote growth, independence, and dignity. Our mission is to meet each person where they are so they can learn, grow, and thrive. BAMSI is committed to Diversity, Equity, Inclusion, Justice, and Accessibility, and to abolishing stigmas surrounding mental illness, disability, and addiction.
What We Offer:
• Time Off - Up to 4 weeks combined vacation, personal and cultural holiday
• 12 paid holidays
• Up to 2 weeks Sick Time
• Highly Specialized Paid Trainings including opportunity to earn CEUs
• Health Savings Account and Competitive Benefit Package
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities
Benefits vary based on position and scheduled hours.
Why BAMSI?
• Mission-Driven Work: Help youth and families strengthen resilience and achieve their goals.
• Flexibility: We can adjust schedules to meet your availability.
• Supportive Team: Join a collaborative environment focused on empowerment and growth.
What You'll Do:
• Provide individualized and flexible services to youth and families with multiple needs
• Deliver interventions designed to maximize skills and strengths
• Support families through structured, strength-based therapeutic relationships
• Assist with implementing individualized plans developed by families and providers
• Engage youth and families to reduce child protective concerns and encourage resiliency
• Participate in clinical services and assessments to support emotional and behavioral needs
What You Bring:
• Education/Experience:
High School Diploma or GED required
Bachelor's degree preferred plus 1 year experience, OR
Lived experience plus 5+ years working with children and families
• Essential Skills:
Experience working with children and families with significant mental health or behavioral challenges
Ability to communicate effectively and work collaboratively
• Requirements:
Valid driver's license and reliable transportation
Fluency in English required; multilingual skills a bonus
• Preferred:
Growth mindset and willingness to learn
Lived experience valued
Auto-ApplyFamily Support Specialist -Children's Program (Full Time)
Family support specialist job in Woonsocket, RI
Family Support Specialist (Full Time)
As a Family Support Specialist, you will play a pivotal role in providing guidance, empathy, and practical assistance to parents who are navigating the challenges of raising children. Drawing from your own personal experiences as a parent, you will offer emotional support, share coping strategies, and connect parents with resources to promote healthy family dynamics. Your role will be instrumental in fostering a sense of community and empowerment among parents, helping them build strong and resilient families.
Responsibilities:
Work with multi-disciplinary team to implement a recovery plan using the principles of wraparound, which partners with the individuals and families, using a compassionate and nonjudgmental manner and drawing on your own experiences as a parent to establish rapport and credibility.
Offer emotional support and a listening ear to parents who may be facing a range of challenges, such as parenting stress, child development concerns, behavioral issues, and more.
Facilitate one-on-one and group meetings to provide a safe space for parents to share their thoughts, feelings, and experiences without fear of judgment.
Share personal stories and practical strategies to help parents develop effective parenting skills, communication techniques, and problem-solving approaches.
Connect parents with community resources, social services, workshops, and educational opportunities that can enhance their parenting skills and family well-being.
Promote self-care and stress management techniques to help parents maintain their own well-being while caring for their families.
Keep accurate records of interactions and progress made by parents, while respecting their privacy and confidentiality.
Work collaboratively with other professionals, such as social workers, therapists, educators, and healthcare providers, to ensure holistic support for families.
Stay informed about relevant child development research, parenting trends, and community resources to provide up-to-date information to parents.
Participate in ongoing training, supervision, and professional development activities to enhance your peer support skills.
Qualifications:
Personal experience as a parent with a strong understanding of the joys and challenges that come with raising children.
High school diploma or equivalent, Certified Peer Recovery Specialist required; bachelor's degree in psychology, social work, education, or a related field is a plus.
Excellent communication skills, both verbal and written.
Empathetic, nonjudgmental, and patient attitude towards parents from diverse backgrounds and circumstances.
Driver's license required
Bi-lingual candidates preferred
Ability to establish and maintain boundaries, while offering support and guidance.
Strong organizational skills to document interactions and track progress.
Familiarity with community resources, social services, and programs for parents and families.
Ability to facilitate group discussions and maintain a safe and inclusive environment
Good problem-solving skills and the ability to adapt to various parenting challenges.
If applicable, employee will assume full responsibilities for the cost and efforts of maintaining all forms of licensure, certification, and credentialing documentation as required in their job description or sited on any action form as a qualification for hiring, job promotion, or monetary increase. Subsequently, the employee will adhere to the credentialing requirements of all insurance/funding sources for which they qualify and provide Human resources with the initial required documentation and all renewals of these documents thereafter.
Physical Requirements:
The ability to stand, sit, and walk for extended periods, as well as lift and carry up to 20 pounds.
Work Environment:
Work takes place primarily in client homes or other community-based settings, and occasionally in an office setting.
May involve flexible hours, including evenings and weekends, to accommodate parents' schedules.
Interaction with parents who may be experiencing emotional distress or seeking guidance for various family-related issues.
Benefits:
Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.
Generous vacation, sick time and holidays.
Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.
403b with matching after 6 months of employment.
Flexible Spending (FSA) and Dependent Care (DCA) accounts.
Agency-paid group life insurance; long-term disability.
Tuition reimbursement and licensure/certification bonuses.
Employee referral program as well as bilingual skills premium.
On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.
To apply for this opening please visit our website *********************** and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.
About Us
Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.
Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.
Military friendly employer!
Family Support Specialist
Family support specialist job in Providence, RI
🌟 We're Hiring: Family Support Specialists- Bilingual Candidates Preferred!
Location: Providence, RI Reports To: Healthy Family America Supervisor Employment Type: Full-Time Salary : $22.00/hr
Are you passionate about making a real impact in the lives of families and young children? Do you thrive on building meaningful connections and helping others grow? Join
Children's Friend
as a Family Support Specialist and be part of a trusted, compassionate team that transforms communities one family at a time.
💼 About the Role
As a Family Support Specialist, you'll provide weekly, culturally competent, home-based services to families in the Healthy Families America program. From parenting education and developmental guidance to crisis intervention and community referrals, you'll help create a nurturing, stable environment for families to thrive.
You'll be a crucial partner in:
Strengthening parent-child relationships
Supporting families in setting and achieving personal goals
Delivering health, nutrition, and home management education
Linking clients to social services and educational/vocational resources
How?
You will conduct weekly visits on your assigned families, usually in the family's home.
You will maintain proper assessments and documentation of those visits to meet productivity requirements.
This position does require you to have a flexible schedule to meet the needs of your assigned families, including availability to conduct home visits at 5:00 p.m. at least two evenings per week in order to accommodate working families.
✅ What You Bring
High school diploma or equivalent required
Bilingual language skills highly preferred.
Experience working with children and families
Strong relationship-building and communication skills
Understanding of child development and cultural humility
Reliable transportation, valid driver's license, and auto insurance
Comfort with both remote and in-person work environments
Reflective, organized, and committed to continuous learning
Preferred: Infant mental health endorsement, experience using databases
💡 Why Join Us?
At Children's Friend, we don't just offer a job - we offer purpose. Our supportive and inclusive team is dedicated to uplifting families and making a lasting impact in the community. You'll enjoy:
A dynamic, mission-driven workplace.
Opportunities to lead, learn, and grow.
A voice in shaping programs that change lives.
🔒 Equal Opportunity Employer
We are committed to equity and diversity in the workplace. If you require accommodations during the application process, please contact us at **************** .
Children's Friend offers a comprehensive benefits package that includes the following:
Medical Dental and Vision coverage
Employer contributions to the 403(b) plan
Employer-paid Life and Disability insurance
Flex Spending Accounts
12 Holidays
Competitive Vacation Benefits
Training and Professional Development
Education Assistance
Student Loan Repayment Assistance
Auto-ApplyFamily Support Specialist
Family support specialist job in Boston, MA
Department
Child Development: Early Education
Employment Type
Full Time
Location
Association Office
Workplace type
Onsite
Compensation
$56,000 - $58,500 / year
Key Responsibilities Skills, Knowledge and Expertise About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Home Visitors Healthy Families
Family support specialist job in Boston, MA
Job Description
The Home Visitor provides outreach to young first-time parents to provide individual home-based support, parent education, advocacy, screening and referral to appropriate community services to promote optimal maternal/child health and development, positive parenting, self-sufficiency and educational attainment. The Home Visitor promotes positive parent child interaction, advocates for families, and educates first time parents to promote safety and optimal growth and child development. The Home Visitor performs the duties of the position in client homes, at office and other locations.
ESSENTIAL FUNCTIONS
Maintain professional boundaries and confidentiality at all times.
Local travel to provide home visit service to eligible families through creative outreach.
Offer group-based services including parenting skills education, social activities and support.
Provide initial and ongoing assessment of family strengths and needs including screening for substance abuse, maternal depression, domestic violence, and social connectedness.
Develop bi-annual individual family service plans that are based on individual/family strengths and need.
Educate parents and family members on the importance of early and continuous prenatal care.
Educate parents and family members on newborn, infant and toddler development and promote activities related to early literacy.
Help prevent child abuse and neglect by providing safety curriculum, encourage healthy homes, and the safety and well-being of children in the home.
Increase knowledge, skills, resiliency, and support system by utilizing evidence-based curriculum in the areas of child development, parent and child interaction, healthy relationships, healthy co-parenting, and positive discipline.
Observe and document child growth and development using the ASQ-ASQSE at prescribed intervals.
Assist parents in securing a medical home and completing required immunizations for the child.
Educate parents and family members on maternal/child health, nutrition, mental health and safety. This may include demonstrating, proper child lifting and holding techniques.
Assist families in developing and maintaining formal and informal support networks through identification and utilization of community resources and services.
Maintain ongoing communication and collaboration with intra-agency and community partners to meet the complex needs of the family and to assist participant families in meeting their goals.
Complete all necessary documentation as specified by the program and its funders.
Meet with the program supervisor and other team members on a regularly scheduled basis.
Attend all internal and external meetings and training courses as required.
Local travel for 75 percent of the work with own reliable vehicle. Physical presence in the office is required for the remaining time for the purpose of documenting client case notes and attending supervision unless otherwise approved by the Program Coordinator.
Other related responsibilities as required.
QUALIFICATIONS
A minimum of a high school/HI Set equivalent.
Minimum 1 year experience working with families from various socio-economic backgrounds and/or infants/young children.
Have the ability to establish trusting relationships.
Have acceptance of individual differences.
Experience and humility to work with culturally diverse families, children, and communities, with a strength-based and family centered lens.
Willing to engage in building reflective capacity (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, desire to learn, etc.)
Knowledge about infant, toddler and adolescent development.
Good listening and assessment skills; ability to identify family strengths/needs.
Demonstrated sensitivity to the needs of families from diverse cultural and linguistic backgrounds.
Ability to work using a team centered approach to meet the needs of the program and its participants.
Good oral and written communication skills.
Experience in reflective supervision preferred
Experience in home visiting preferred
Infant Mental Health endorsement preferred
Ability to lift, push and pull up to 30 lbs.
Understanding of outcome-oriented prevention model.
Good oral and written communication skills.
Good time management and organizational skills.
Flexible schedule may be required to accommodate the program and family's needs.
Knowledge of Microsoft Office Suite and competent typing and computer skills.
Valid Massachusetts' driver's license and reliable vehicle for local travel with a safe driving record.
Bilingual preferred. Fluency in English or Spanish, Haitian Creole, Cape Verde Creole, Portuguese, and Vietnamese welcomed.
Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.
Visit us at:
************
.
3/25
Healthy Families Home Visitor
Family support specialist job in Milford, MA
Criterion Child Enrichment specializes in developmentally appropriate programs and services for young children and their families. We believe in the strength of the family and its capacity to promote the health and development of children. We offer community-based developmental enrichment groups, child care, early intervention and newborn home visiting programs.
$2,000 Sign On Bonus - Full Time
Job Description
Healthy Families is a home visiting program that provides new, first time parents under 24 years old, with information on child development, support, and a link to community resources.
Major Job Responsibilities include:
Schedule, plan, and complete home visits with families on caseload
Provide parenting education to families using curriculum in the following areas: parent child interactions, parent and child safety, parent and child health, child development, anticipatory guidance and discipline, healthy relationships, healthy pregnancy, labor and delivery
Support participants in their roles as first time parents
Complete screening and assessments for the child and family, including developmental questionnaires and mental health screens
Develop a goal plan with each family
Maintain documentation related to work with families in electronic client record
Complete program required reports within established timelines
Connect families to community resources and provide appropriate referrals when needed
Organize, facilitate, and participate in group events for HF families
Participate in community outreach activities and maintain professional relationships with community partners
Collaborate with community agencies working with parents and children including the Department of Children and Families
Practice cultural humility when working with families
Attend intensive home visiting and topic-based trainings provided by HFA
Attend biweekly staff meetings, participate in case reviews and attend other team activities
Qualifications
High School Diploma/GED
Experience working with families and young children
Knowledge of child development and positive parent child interactions
Valid Driver's License and own transportation
Excellent written documentation skills and proficient with computers
Bilingual Portuguese or Spanish preferred
Additional Information
Benefits
Medical & Dental
Retirement Plan with Employer Contribution
Tax Exempt Flexible Spending Plans
Voluntary Benefits
Paid Time Off
Professional Development
Mileage Reimbursement
Sign On Bonus
Full Time, 40 hours a week - traveling to visits throughout the Framingham/Milford area
Visit our website at ********************** to learn more about our organization!
Selection for employment is made regardless of race, color, religion, creed, sex, sexual orientation, gender identity/expression, pregnancy or pregnancy-related condition, marital status, national origin, ancestry, age, disability, handicap, genetic information, someone who is a member of, applies to perform, or has an obligation to perform, service in a uniformed military service of the United States, including the National Guard, on the basis of that membership, application or obligation; veteran status, or any other basis protected by law. Criterion Child Enrichment participates in E-Verify.
DDS Residential Counselor - Valerie Drive
Family support specialist job in Plainville, MA
Description and Responsibilities Open Sky supports adults with developmental and intellectual challenges who are referred by the Department of Developmental Services. Our mission is to provide homes that are safe, nurturing, and address the individual's personal needs and preferences. Every individual in an Open Sky residential program is encouraged to play an active role in community life, whether it be by volunteering, taking classes, participating in group outings, or joining a health club. Our dedicated staff ensures that individuals have the necessary supports and skills to build a successful and satisfying life in the community while enabling individuals to lead meaningful and active lives.
The Residential Counselor supports individuals diagnosed with a Developmental Disability live as independently as possible, while providing evidence-based treatment and care, within a group living environment. They provide guidance, support and perform various levels of activities of daily living. Through implementing procedures that ensure the health, safety, and well-being of individuals, counselors ensure individuals are living a healthy, productive, and independent life. Counselors are strong advocates for individuals served, believe in the power of community, and acknowledge the importance of community integration!
Other Key Responsibilities:
* Assist in developing individualized, person-centered treatment plans and play a lead role in the daily implementation plans.
* Implement all procedures that ensure the health, safety, and well-being of individuals and general cleanliness and safety of the physical site.
* Assist individuals to access and/or provide transportation.
* Review and complete all required documentation.
The organization recognizes skills, location, training and population served in certain programs by offering an additional hourly differential. Ask your recruiter if this position qualifies for an additional hourly differential!
Qualifications
* High School Diploma, GED or equivalent, required.
* Valid Driver's License and acceptable driving record, required.
* Reliability, willingness to learn, and being open to new opportunities.
About Us
At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.
Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.
At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.
As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.
Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!
Benefits of Working for Open Sky Include:
* Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
* Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
* We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
* Medical, Dental and Vision Insurance with Prescription Plan
* 403b Retirement Plan with Employer Match
* Life Insurance (100% Employer-Paid)
* Eligible employer for the Public Student Loan Forgiveness Program
* And more!
Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.
Base Rate
USD $20.00/Hr. Responsibilities 2025-10440
Auto-ApplySenior Patient Family Relations Specialist
Family support specialist job in Boston, MA
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:
Responsible for fostering positive relationships between the organization and its patients and their families. This role involves addressing concerns, enhancing patient satisfaction, and ensuring that patient and family feedback is effectively communicated to leadership to improve care quality.
Does this position require Patient Care? Yes
Essential Functions: Act as a liaison between patients, families, and hospital staff to address concerns and resolve issues related to patient care and services.
* Conduct interviews and gather feedback from patients and families to assess their experiences and satisfaction levels.
* Develop and implement programs and initiatives aimed at enhancing the patient and family experience within the hospital.
* Collaborate with clinical and administrative departments to ensure that patient and family needs are met and that feedback is integrated into operational improvements.
* Provide education and support to patients and families regarding hospital services, resources, and policies.
* Prepare reports and presentations for hospital leadership on patient satisfaction trends, concerns, and improvement initiatives.
Qualifications
Education
Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Experience
Experience in patient relations, healthcare customer service, or a related role, preferably within a hospital setting 3-5 years required
Knowledge, Skills and Abilities
* Exceptional ability to build rapport with patients and families, demonstrating empathy and understanding.
* Strong problem-solving skills and the ability to mediate and resolve conflicts effectively.
* Excellent verbal and written communication skills for interacting with diverse stakeholders.
* Ability to analyze feedback data and identify trends to inform quality improvement initiatives.
* Strong organizational abilities to manage multiple cases and projects simultaneously.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$69,596.80 - $101,202.40/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyFamily Advocate
Family support specialist job in Brockton, MA
Overnight shifts available!
Full-time and part-time opportunities
Responsible for monitoring safety of buildings, promoting healthy relationships, role modeling behaviors, working with families, and supporting staff team in daily activities of the Center. This position requires direct work with families, administrative duties and support of day-to-day operations of the program.
Welcome and introduce guests to the Family Services Branch
Enforce guidelines of Family Services Branch utilizing DHCD requirements
Maintain daily logs in a professional, concise, timely, and complete manner
Monitor doors and telephones in a professional manner
Ensure the safety of guests and home
Enforce rules and regulations
Sign in visitors and escort to their proper destination
Assist in helping guests adjust to Family Services daily living and programming opportunities
Encourage YMCA participation
Role Model parenting skills as needed (i.e. meal planning and preparation, house cleaning, hygiene, etc.)
Assist in the transport of clients as needed to appointments, meetings, etc.
Foster a harmonious atmosphere within the shelter by helping guests identify and resolve social and any other concerns
Respond effectively to emergency situations
Report to Assistant Director and Director any health/safety issues and needed repairs
Be available to work holidays and cover other shifts as needed
Participate in staff meetings and trainings as requested by Assistant Director/Director
Other duties as assigned by Assistant Director/Director