Family support specialist jobs in New Braunfels, TX - 510 jobs

Summary: As a Legal Services Case Manager at Physician Life Care Planning, you will be integral to our mission of delivering exceptional service and effective solutions to our clients. In this role, you will take the lead in engaging with clients, experts, and team members, ensuring clear and open lines of communication. Your responsibilities will include managing logistics to facilitate smooth operations, providing comprehensive and in-depth information about our various products and services, and promptly addressing any client inquiries or concerns. You will play a crucial role in understanding each client's unique needs, coordinating services accordingly, and ensuring that all aspects of their case are handled efficiently. Additionally, you will be responsible for building strong relationships and developing rapport with clients to enhance their overall experience with our organization. Listening actively and responding effectively will be key to developing trust and understanding. If you possess a solutions-oriented mindset, excellent customer communication skills, and a passion for helping others, we encourage you to apply and become a vital part of our dedicated team Essential Duties: Engagement and Education: Proactively address client inquiries and resolve issues with a sense of urgency and professionalism. Based on their needs, advise and educate clients on available products and services, enhancing their overall experience. Serve as a consultative partner, effectively communicating the company's products, services, retention agreements, policies, processes, and procedures. Case and Workflow Management: Effectively manage and coordinate a demanding workload of active cases, which include scheduling, tracking receipt of records and supporting documents, meeting deadlines, travel coordination, and expert calendar maintenance. Provide complex back-office support to physicians and non-physician experts. Maintain consistent communication with clients through email and phone, demonstrating strong communication skills. Collaborate with the Accounting department to align on customer billing, and invoicing specifics. Assist in the company's Accounts Receivable function by forming meaningful relationships that will enable our clients to stay current on their financial obligations. Operations and Continuous Improvement: Intake new cases with a focus on customer-centric service. Identify and recommend process improvements to enhance efficiency and client satisfaction. Oversee and manage compliance with the operations calendar, ensuring it aligns with client and production deadlines, depositions, trials, and experts' schedules. Distribute products according to company policy and provide support for other duties as needed. Accounts Receivable Duties: Monitor and manage assigned client accounts to ensure prompt and timely receipt of payments by established PLCP deadlines. Phone call and e-mail follow-up with clients regarding aging AR accounts 30/60/90 days past due, retainer payments, final payments, and payments for services. Manage bi-weekly reporting to accounting to verify all aging accounts and tower collection performance. Retrieve all invoices requested by clients to be resent for payment. Create ledgers of client pending account invoices for payment. Work with the Accounting Department to arrange any specialized client payment arrangements. Escalate all aging AR accounts from the past 90 days to the Sales Department, where three complete interactions have taken place. Complete interactions to be defined as attempts where we have established contact with a client. Requisite Qualifications Minimum two (2) years of customer service experience, including at least one year in a professional office setting. Proven expertise in telephone and email communication, coupled with a strong talent for establishing rapport with clients effectively. Demonstrated problem-solving skills and experience in team-based and independent work environments. Proficient in Microsoft Office Suite, with intermediate to advanced skills. The ability to multitask, prioritize tasks, and manage time effectively. Non-requisite/Preferred Qualification Bachelor's Degree or equivalent and relevant experience Work Schedule 5 day/40-hour work week: Monday - Friday 8:30 am - 5:30 pm Overtime may be required and will be based on business needs. Work Environment The work environment at Physician Life Care Planning is a professional office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physician Life Care Planning's Core Values: Commitment to Excellence, Superlative Expertise, Integrity, Ownership, Professionalism, Problem-Solving and Customer Centricity. Physician Life Care Planning is an equal opportunity employer. Confidentiality Legal Services Case Managers must adhere to all Federal HIPAA laws and regulations and be willing to sign a Confidentiality Agreement.

Job Description Family Advocate Austin, TX | Full-Time | Non-Exempt About Us Child Inc. is a nonprofit organization providing high-quality early childhood education and family services throughout Austin and Travis County. We believe that family engagement is the foundation of school readiness, and we are committed to supporting children and families in building a brighter future. About the Role We are seeking a Family Advocate to join our team. The Family Advocate builds strong, goal-oriented relationships with families, provides case management and support services, and connects families to resources that promote self-sufficiency and child well-being. This role serves as a vital link between families, community resources, and the classroom to ensure that every child has the opportunity to thrive. Key Responsibilities Build positive, culturally responsive relationships with families to support their goals and children's development. Assist families in developing and following through on Family Partnership Agreements to promote self-sufficiency. Conduct recruitment, intake, and orientation for families entering the program. Provide referrals and connect families with community resources such as health care, housing, employment, and parenting support. Maintain accurate family records and documentation in ChildPlus and ensure program compliance. Support families through transitions, including kindergarten readiness and connections to future care or education. Conduct home visits and provide crisis assistance when needed. Collaborate with teachers, specialists, and community partners to provide comprehensive family support. Participate in ongoing professional development and training to strengthen family engagement practices. Qualifications Bachelor's degree in Social Work, Human Services, Family Services, Counseling, or a related field OR a credential/certification in one of these areas (must be obtained within 18 months of hire if not already held). Four (4) years of experience in case management or related work. Strong organizational and communication skills, both verbal and written. Proficiency with computer software (Word, Excel, databases); experience with ChildPlus preferred. Conversational Spanish strongly preferred. Must pass all required criminal history background checks. Valid driver's license and ability to travel locally and occasionally out-of-area. Benefits We value and support our team members with a comprehensive benefits package, including: Affordable medical insurance with low individual premiums. Fully employer-paid benefits: Vision and dental insurance. Short- and long-term disability coverage. Life insurance policy is valued at 2x your annual salary. Employee Assistance Program for wellness and support. Employer contribution of 5% of your annual pay into a 401(k)-retirement plan after 6 months of employment. Paid holidays, including seasonal breaks (One week in November, Two weeks in December/January, and One week in March). Access free Gold Gym memberships to support your health and well-being. Why Join Child Inc.? Make a meaningful impact on children and families in our community. Be part of a collaborative, mission-driven team. Opportunities for professional development and growth. Support families in achieving self-sufficiency and long-term success. Pay $22.80 - 27.35 (depending on years of experience and education) Location Child Inc - Ortega 1135 Garland Ave Building B, Austin, TX 78721 Job Posted by ApplicantPro

Grief Counselor / Children's Grief Program Coordinator What we offer: Generous paid time off package (4 weeks of vacation time, 2 weeks of sick time, 3 personal days, and 8 paid holidays) Medical, Dental, and Vision - paid 100% for employee only; competitive plan cost for dependents Health Savings Account (HSA) with matching employer contributions of up to $100 per month Company paid Long-Term Disability, Life and Accidental/Dismemberment, and Employee Assistance Programs Additional Life and Accident and Critical Illness, FSA/Dependent Care, Short-Term Disability, and other voluntary benefits are available 403(B) Retirement Savings Plan with company match up to 5% Mileage reimbursement Flexible Work Schedules Competitive Pay End of year gift Tuition Assistance Job Summary: Provides counseling services to those preparing for or experiencing grief, with an emphasis on serving children and their families. Develops, implements, and delivers Children's Grief Program services with the support of the Bereavement Team, including grief camps, family nights, special events, educational outreach, and volunteer training. Helps supervise volunteers and interns, with help from Bereavement Program Manager. Qualifications: Master's degree and current Texas counseling license - LPC Associate, LPC or LPC-S. Demonstrated clinical experience in the areas of children and adolescent death and dying; grief and loss; and individual, family and group therapy. Demonstrated skill in administrative performance including expertise in written and oral communication and electronic documentation. Suitable personal appearance, behavior, attitude, integrity. Excellent interpersonal communication and relationship skills. Acts as a team player exhibiting flexibility, self-motivation, dependability, and the ability to work well with others. Able to problem solve, make decisions, set priorities, and keep accurate, timely, and orderly records. Working computer knowledge required - Outlook, Teams, Zoom, Word, and Excel along with the ability to learn other Grief Center/Hope Hospice specific programs on computer and on cell phone. Bilingual English/Spanish preferred. Play Therapy Certification preferred. Professional liability insurance coverage required. Duties and Responsibilities: A. Direct Services Coordinates and implements the Children's Grief Program support groups, activities, and special events. Provides direct services to children and their parents/guardians through: Telephone contact In-take interviews Support group leadership (evening hours may be required) Individual and family counseling (in-office, in-home, and virtual) (evening hours may be required) Special events (evening and weekend hours may be required) Providing referrals to other community resources as necessary Provides direct services to other adult clients as needed in the ways listed above. Coordinates, implements and evaluates all grief camps and children's/family support groups in collaboration with the Bereavement Program Manager. Implements volunteer training and recruitment, retention and supervision of volunteer staff in collaboration with the Bereavement Program Manager. Assists in the provision of the Hope Hospice Bereavement Plan of Care services, including provision of pre-bereavement services and participation in memorial services and quilt dedication as needed as directed by the Bereavement Program Manager. B. Education/Community Liaison Acts as liaison/public relations agent for Hope Hospice as needed as directed by the Bereavement Program Manager in order to educate the community on the Children's Grief Program specifically, and on grief related issues in general. C. Data Compilation Provides, collects and compiles pre-group and post-group survey responses from support group and camp members. Assists with collection, compilation and analysis of data required for grants and fundraising opportunities as needed as directed by the Bereavement Program Manager. D. Documentation Appropriately document assessments, interventions, curriculums and progress notes as needed. E. General Supports philosophy and objectives of Hope Hospice. Maintains professional appearance, behavior, attitude and integrity. Keeps abreast of and abides by the policies and procedures of Hope Hospice. Stays current with governmental and accreditation requirements affecting areas of responsibility. Participates in appropriate meetings and activities - including special events and community outreach as needed. Exhibits good stewardship of resources, including self-care. Reads materials and attends in-services, seminars or conventions as needed for professional growth. Contributes to an atmosphere of excellence, mutual respect and caring. Participates in other projects as assigned. Working Conditions: Normal office environment, moderate amount of standing, walking, stooping, sitting; minimum amount of lifting required. Driving to community educational programs and home visits, which may include climbing stairs and variable circumstances. Some evening and weekend hours are required. Outdoor camp/retreat locations, which may include walking long distances and comfort with recreational activities are required. Travel: Occasional overnight travel required. Some local day travel may be required. Please note this job description has been designated to include the general nature and level of work performed by employees in this position. It is not designed to contact or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice. Hope Hospice is an equal opportunity employer regardless of gender, pregnancy, sexual orientation, age, race, national origin, religion, color, veteran status, disability, genetic information, or any other category protected by federal, state, or local laws.

Job Description On Site Location: Bulverde, TX PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. Assist with supervising the activities assigned to direct care staff to aid in client development and success. Assist youth with laundering personal laundry. Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. Attend scheduled trainings and staff meetings. Document USDA food program data. Ensure compliance with all licensing regulations and contract requirements. Always ensure safety and supervision of youth. Complete all duties assigned by the supervisor. Report campus maintenance to the supervisor. Touchstone Program Follow individualized therapeutic protocols for youth. Ensure basic needs of hygiene, nutrition, and clothing are met for each child. Prepare and serve daily meals as needed. Maintain cleanliness of the home environment, ensuring a safe and secure environment. Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. Attend to youth's medical, dental, vision, and behavioral health needs. Provide for moral, spiritual, and educational development of youth. Provide crisis intervention to youth while maintaining emotional self-control. Organize and participate in play/recreational time with the youth. Support and assist youth with all educational need to include homework, projects, and extracurricular activities. Provide transportation as needed to school, work, appointments, and recreational activities. Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. College degree or credit is preferred. Valid Texas driver's license, appropriate insurance, and reliable car. Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. Ability to attend all required trainings. Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. Stamina to work long days and drive long distances. Moderate to heavy lifting to up to 60 pounds. Must have the ability to communicate both verbally and in writing. Must have the ability to give and receive verbal and written instructions (with or without hearing aids). Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. Retreat / Camp like settings with varying moderate to high degrees of background noise. Light and ventilation are found in a typical cabin setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A PM Shift - 2-10pm weekends required

Job Title: Permanent Supportive Housing Case Manager Reports To: Manager of Permanent Supportive Housing FLSA Status: Full-time/Exempt Approved By: Vice President of Supportive Housing Approved Date: January 2025 SUMMARY The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to chronically homeless families residing in the community. The role of the Permanent Supportive Housing Case Manager is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals. The Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care. The Case Manager collaborates with a wide range of service providers with the goal of assisting participants to achieve tenancy stability, increase financial independence, connect to wellness resources, and increase community integration. Supportive services are offered to best meet participant needs specifically in the areas of physical and/or mental health disability, domestic violence, and substance use. The overall goal is to maximize housing stability for the participants, and to put measures in place to prevent participants from returning to homelessness. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Provide case management services that facilitate client self-sufficiency and housing retention. Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma, homelessness, physical and/or mental health disabilities, and substance use challenges. Use evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning. Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals. Maintain on-going case load of 15-18 families participating in program by meeting with each participant on a biweekly basis. Assist families in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan. Work toward strengthening each participant's sustainability in permanent housing. Conduct crisis assessment and provide appropriate interventions. Work in collaboration with property management to help resolve any concerns or issues that may arise with participant to help participant remain stably housed. Maintain necessary documentation, reports and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan. Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths. Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of participant to landlord relationship. Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care. Identifies opportunities for volunteers. Other duties as assigned. SUPERVISORY RESPONSIBILITIES n/a QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous case management experience and working knowledge of local resources and social services available are highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. A valid Texas Driver's License, a reliable motor vehicle, and liability insurance is also needed. The individual must have a high level of energy, creativity and flexibility. EDUCATION and/or EXPERIENCE This position requires a Bachelor's Degree. Degrees in social work, human services, or other related fields are preferred, but not required. At least 2 years of case management experience, and experience using HMIS is preferred. Extensive work history with at-risk populations and crisis intervention is a must. LANGUAGE SKILLS Bilingual (English/Spanish) is preferred. MATHEMATICAL SKILLS Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required. REASONING ABILITY Case manager must be sensitive to the dynamics associated with homelessness and at-risk populations. The case manager must possess excellent judgment and the ability to manage crisis appropriately. CERTIFICATES, LICENSES, REGISTRATIONS Class C driver's license. Licensed social worker or equivalent licensure desirable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision/participation in community events. Operating an agency motor vehicle may also be required on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate.

DPR is seeking a highly people-centric AI Adoption Specialist to accelerate AI maturity across the organization by empowering employees to confidently and effectively use self-service AI tools such as ChatGPT, Microsoft Copilot, and DPR-developed AI solutions. This role is first and foremost an AI coach, educator, and change agent. You will work hands-on with individuals and teams-often 1:1-to help them translate real work into effective AI-assisted workflows. You will also design and deliver scalable, end-to-end AI training programs that reach thousands of employees, meeting them where they are and helping them progressively mature in their AI understanding and capabilities. While technical depth in building AI systems is a plus, success in this role is defined by your ability to teach, coach, influence behavior change, and drive adoption-not by building models from scratch. You will report to DPR's AI Engagement Manager and serve as a visible, trusted guide for AI usage across the enterprise. Responsibilities: AI Coaching & Enablement (Core Focus) * Act as an on-demand AI coach, supporting employees and teams through 1:1 and small-group sessions to help them apply AI to real workflows. * Advise business users on the effective use of AI-generated content, including prompt refinement, iteration techniques, and automation/workflow optimization. * Partner closely with stakeholders to translate business needs into practical AI-enabled use cases. * Troubleshoot AI and AI-enabled workflow issues, providing timely, hands-on support to ensure seamless user experiences. * Guide users in responsible AI usage, validation, and governance-aligned practices across commercial and internal AI tools. * Travel to DPR offices and project sites (~25%) to deliver in-person coaching, workshops, and working sessions. Training & Curriculum Development * Design and own end-to-end AI enablement programs, from foundational AI literacy to advanced, role-specific applications. * Create educational materials and resources that help employees understand AI concepts and explore practical applications, including: * Structured curricula and learning paths * Hands-on workshops and labs * Prompt libraries and example use cases tailored to business needs * Job aids, playbooks, and self-service resources * Develop and maintain AI use cases and prompt libraries aligned to user requirements, roles, and DPR business practices. * Deliver live training sessions (in-person and virtual), office hours, and ongoing learning forums. Adoption & Change Management * Drive behavioral change by embedding AI into how people actually work-not just how tools are introduced. * Track adoption metrics, engagement, and usage data to assess effectiveness and guide continuous improvement of training and coaching programs. * Gather feedback from users and stakeholders to iteratively refine content, tooling guidance, and enablement strategies. * Serve as a trusted advisor and internal evangelist for responsible, effective AI usage. Collaboration & Thought Leadership * Partner with AI builders, product teams, IT, and security to align enablement efforts with platform capabilities, governance, and roadmap priorities. * Prepare and deliver high-quality internal and external communications, including presentations, reports, demos, and stakeholder updates. * Stay current on emerging generative AI tools, enterprise adoption patterns, and best practices. * Help shape DPR's long-term AI enablement and workforce maturity strategy. Required Qualifications * Bachelor's degree or equivalent practical experience. * 2+ years of experience in AI adoption, digital transformation, enablement, training, consulting, or change management. * Proven experience designing and delivering training for technical and non-technical audiences. * Strong hands-on proficiency with generative AI tools such as ChatGPT, Microsoft Copilot, and similar platforms. * Demonstrated ability to coach individuals 1:1 and translate complex concepts into practical, relatable guidance. * Excellent communication, facilitation, and interpersonal skills. * Comfort operating in ambiguity and adapting content for audiences at different levels of AI maturity. * Willingness and ability to travel approximately 25% of the time. Nice-to-Have ("Icing on the Cake") * Experience building or customizing AI solutions, workflows, or automations. * Familiarity with prompt engineering patterns, RAG concepts, or AI-powered productivity tools. * Background in enterprise change management, organizational learning, or internal consulting. * Experience supporting AI adoption at scale (hundreds or thousands of users). DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************

The Family Specialist is responsible for providing ongoing monitoring, support, and case management services to foster/adopt families and clients. Foster/Adopt Family Development and Monitoring: Provides assistance and support to foster families so that they remain in compliance with DFPS Minimum Standards and Pathways' policies and procedures. Assists foster/adopt parents in documenting how they are working on Service Plan goals. Conducts and documents monthly and quarterly visits to all assigned foster/adopt homes. Provides training during quarterly visits to all assigned foster/adopt homes. Creates and ensures compliance with Action/Safety Plans. Uploads/completes all documentation within two business days. Client Placement and Monitoring: Responds to all internal referrals for placement. Identifies and prepares families and children for placement. Conducts placement and completes all required placement documentation/training when necessary. Conducts 7-Day Follow-Ups (post-placement) to ensure the child's wellbeing and safety. Assesses and ensures the child's wellbeing and safety on an ongoing basis. Schedules and facilitates service plan meetings and the development and implementation of Service Plans. Monitors foster/adopt homes and services provided to children through monthly contacts (at minimum). Ensures that all educational services are provided to the child and links assessments and plans to meet the child's educational needs in the public school setting (including attending ARD meetings and requesting special services through the school to meet the child's educational needs). Ensures that all medical, dental, and other health related appointments are attended within required timeframe. Attends court hearings and permanency planning meetings and shares information with the child's legal representative(s) and treatment team. Completes monthly documentation on how the child is progressing on Service Plan goals. Plans, implements, and reviews behavioral interventions in conjunction with the CPMS, Program Director, and/or Treatment Director. Uploads/completes all documentation within two business days. Supervisor: Program Coordinator / Program Director Supervises: N/A Caseload: Estimated 30 to 35 clients Work Environment: Primarily community based position with a portion of office-based activities Work Hours: This is a full-time, minimum 40 hours per week position. Work hours set by the Family Specialist (and approved by the Program Coordinator/Director) with allowances in scheduling to be available to meet with staff, children, and families during times and dates convenient for all parties involved (i.e. evenings and weekends). Classification: Non-exempt. Qualifications Education & Experience Option 1 - A Master's degree in a human services field from an accredited college or university and one year of supervised child-placing experience; the degree must include the following: Minimum of 9 credit hours in graduate level courses that focus on family and individual function and interaction; or 350 hours of formal, supervised field placement or practicum with a social service or human services agency; Option 2 - A Master's degree from an accredited college or university and two years of supervised child-placing experience; Option 3 - A Bachelor's degree in a human services field from an accredited college or university and two years of supervised child-placing experience; Option 4 - A Bachelor's degree from an accredited college or university and three years of supervised child-placing experience; Option 5 - A Bachelor's degree from an accredited college or university and direct supervision from a person meeting one of the above qualifications. Knowledge, Skills, & Abilities Thorough working knowledge of needs of children placed in substitute care. Ability to support the agency's culture, growth, and success through communication, accountability, and positivity. Ability to be clear headed and decisive based on the scope of the position. Ability to work efficiently and effectively both individually and as part of a team. Ability to appropriately accept feedback through the supervision process thus displaying the willingness to learn, grow, and improve. Effective oral and written communication skills. Skilled in approaching care/services from a strengths-based perspective. Competent in using Microsoft Word, Excel, Power Point, Go To Meeting, the Internet, and other software applications. Effective organizational skills. Additional Requirements Proof of valid Texas Driver's License (Type C) and at least three years of driving experience. Access to reliable transportation. Proof of valid/current auto insurance. Cleared motor vehicle driving record. Three employment references. Cleared criminal background check and signed statement regarding felony indictments/convictions. Cleared TB test results (current within 12 months prior to employment). Cleared pre-employment drug test. Working cellular telephone. Physical and Mental Demands With or without reasonable accommodation, the physical and mental requirements of this job may include the following: frequent seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 25 pounds. Ability to remain calm in stressful situations.

Role and Responsibilities Divinity Family Services is committed to preserving family connections and promoting stability by licensing and supporting kinship homes for foster care through our Foster and Adoptive Home Development (FAD) program. Guided by Trust-Based Relational Intervention (TBRI) principles, we recognize the unique strengths and needs of kinship caregivers who step in to care for children within their extended families. Within the FAD department, the Kinship Family Engagement Specialist plays a central role in developing, verifying, monitoring, and supporting kinship families. This includes offering consistent, compassionate guidance and trauma-informed coaching to help caregivers build safe, connected, and regulated home environments that meet the emotional and behavioral needs of children who have experienced adversity. Our mission is to empower kinship families through relational support, trauma-informed training, and permanency-focused services that honor family integrity and healing. Duties Actively assist in the recruitment of kinship families, with an emphasis on preserving family and cultural connections. Communicate and collaborate with kinship families to collect and process all required documentation for licensure. Provide relational support to families as they navigate technical requirements, recognizing that kinship caregivers may need additional advocacy and coaching. Walk alongside kinship families to maintain a strengths-based, culturally responsive approach while tracking their progress, determining eligibility, and ensuring applicants meet verification criteria. Conduct walkthroughs of the home, checking for health and safety compliance (including fire and evacuation plans), while recognizing the uniqueness of kinship households and approaching variances through a trauma-informed and supportive lens. Ensure homes meet Minimum Standards for Child Placing Agencies as well as SSCC and DFPS contractual requirements, while offering education, empowerment, and accommodations that promote permanency without unnecessary disruption. Enter all required data into internal software systems and support families in uploading necessary documentation into their Parent Portal. Provide patient, hands-on assistance, especially for kinship families who may face digital literacy or resource barriers. Collaborate regularly with DFPS kinship and legal units to request records, share updates, and advocate for timely licensing and support of kinship caregivers. Foster positive relationships with DFPS staff rooted in shared permanency goals. Offer continued coaching, encouragement, and TBRI-informed strategies to kinship parents throughout and after the verification process. Recognizing kinship caregivers may experience unique stressors and deserve relational, flexible support. Work closely with Quality Assurance and Case Management teams to ensure each home's file is complete and participate in collaborative discussions that focus on the kinship family's individual strengths and the child/children's needs. Conduct home study interviews that are individualized and culturally sensitive, evaluating home safety, relational dynamics, and potential risks. Engage all household members, children in care, and references in a way that builds trust and honors lived experiences. Complete the Kinship Addendum or full home study with a narrative approach that reflects the family's values, trauma history, and readiness to support the child. Ensure each section tells the family's story in a dignified and strengths-focused manner. Submit completed home studies and compliance files to the kinship auditing team for internal review. Incorporate feedback professionally and accurately, then submit it to the Kinship Support Supervisor for final approval and signature. Proactively communicate any areas of concern to the Kinship Support Supervisor and appropriate external parties, ensuring child safety and placement stability are prioritized. Qualifications and Education Requirements The employee must meet the minimum age requirements for full-time work in accordance with Texas child labor law and the federal fair labor standards act. This job description will act as an acknowledgment that the employee does meet the minimum age requirements set by state and federal labor guidelines. Bachelor's Degree Home study writing experience preferred and knowledge of Minimum Standards state guidelines and state contracts Preferred work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Bilingual (English/Spanish) required. This position requires fluency in both English and Spanish to communicate effectively with clients/customers, team members, and community partners. Conditions of Employment Employees must maintain a valid Texas driver's license and motor vehicle insurance coverage as required by Texas law. In accordance with Texas law, Divinity Family Services (DFS) will conduct criminal background checks on all candidates and reserves the right to conduct random drug screenings during employment. Employees may be required to work weekends or evening hours as necessary to meet the needs of the organization. Employees are required to always keep a functioning cellular phone to ensure availability for on-call and after-hours duties. The physical demands of the position may require employees to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. On rare occasions, employees may be required to lift 30 pounds. In compliance with the Health Insurance Portability and Accountability Act (HIPAA), employees are required to adhere to all applicable federal and state laws, as well as DFS's policies and procedures, regarding the safeguarding of confidential healthcare information. In accordance with the Americans with Disabilities Act (ADA), Divinity Family Services (DFS) will make reasonable accommodations for qualified employees with disabilities, upon request, unless doing so would cause undue hardship to the organization. DFS is committed to diversity and inclusion, adhering to Equal Employment Opportunity (EEO) guidelines. The organization does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic, in compliance with federal, state, and local laws.

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Refugee School Impact (RSI) Coordinator, the RSI Family Engagement Specialist provides families with ongoing culturally appropriate resources they can use to stay informed and well-equipped. The Family Engagement Specialist provides parental support through home visits, group orientations and parenting education. Furthermore, Family Engagement Specialist also assist students and families with long term integration and self-sufficiency through building interconnectedness with the school and larger community. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including: medical, dental, vision available the first day of employment, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays, 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 7% match which vests immediately, At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers. DUTIES Perform the day-to-day operations of the RSI program to meet contract goals and objectives. Serve as the primary liaison between schools, refugee families, and community organizations. Conduct home visits for screenings, enrollment, and needs assessments. Prepare and deliver cultural orientation, parenting education, and other support activities to RSI families, focusing on topics such as the U.S. education system, cultural differences, and effective parenting strategies. Help ensure refugee families understand and actively participate in parent-teacher conferences and other school-related activities. Collaborate with school staff and advocates to ensure the needs of families and students are met. Provide direct client assistance by providing tailored support services to meet individual family needs. Collect data and generate timely reports to track program outcomes and progress. Support clients with program outreach work (e.g., providing program information to community partners to facilitate referrals into program). Provide referrals to community services and resources such as parenting skills programs, healthcare and dental clinics, family planning, low-income housing, nutrition services, rental and energy assistance, and childcare as needed. Maintain accurate, confidential records for each client and ensure proper documentation of services. Coordinate services and activities with Global Refuge RSI team to ensure families receive necessary and timely support. Follow-up on referrals in a timely manner. Attend all required meetings, workgroups, and trainings, including program orientations and database training to effectively utilize program management tools. Maintain appropriate boundaries when working with parents and families. Support with joint development and hosting of youth and family activities across Global Refuge RSI programming. Maintain program information and data collection systems in compliance with Global Refuge standards and contractual obligations. Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals. Other duties as assigned. QUALIFICATIONS Bachelor's degree in Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred. Experience working with refugees, immigrants, or limited English speakers, is highly preferred. Fluency in one of the key languages used by client populations is preferred (includes but is not limited to: Spanish, Arabic, Dari, French, Swahili). Proficient in the use of MS Word, MS Excel, and database programs. Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail. Ability to work as a team member and independently, with a high level of self-motivation. Exceptional interpersonal skills, including keen listening ability and relationship building. Must have a valid driver's license, reliable personal transportation, a clean driving record, and valid insurance and be able to travel locally as required. Cross-cultural or international experience preferred. Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners. Must be willing and able to work in-office 5 days per week. Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify. We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

On Site Location: Bulverde, TX OVN Shift - 10pm-6am weekends required PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. Assist with supervising the activities assigned to direct care staff to aid in client development and success. Assist youth with laundering personal laundry. Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. Attend scheduled trainings and staff meetings. Document USDA food program data. Ensure compliance with all licensing regulations and contract requirements. Always ensure safety and supervision of youth. Complete all duties assigned by the supervisor. Report campus maintenance to the supervisor. Touchstone Program Follow individualized therapeutic protocols for youth. Ensure basic needs of hygiene, nutrition, and clothing are met for each child. Prepare and serve daily meals as needed. Maintain cleanliness of the home environment, ensuring a safe and secure environment. Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. Attend to youth's medical, dental, vision, and behavioral health needs. Provide for moral, spiritual, and educational development of youth. Provide crisis intervention to youth while maintaining emotional self-control. Organize and participate in play/recreational time with the youth. Support and assist youth with all educational need to include homework, projects, and extracurricular activities. Provide transportation as needed to school, work, appointments, and recreational activities. Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. College degree or credit is preferred. Valid Texas driver's license, appropriate insurance, and reliable car. Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. Ability to attend all required trainings. Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. Stamina to work long days and drive long distances. Moderate to heavy lifting to up to 60 pounds. Must have the ability to communicate both verbally and in writing. Must have the ability to give and receive verbal and written instructions (with or without hearing aids). Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. Retreat / Camp like settings with varying moderate to high degrees of background noise. Light and ventilation are found in a typical cabin setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A

OVN Shift - 10pm-6am weekends required PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES * Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. * YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. * Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. * Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. * Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. * Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. * Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. * Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. * Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. * Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. * Assist with supervising the activities assigned to direct care staff to aid in client development and success. * Assist youth with laundering personal laundry. * Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). * Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. * Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. * Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. * Attend scheduled trainings and staff meetings. * Document USDA food program data. * Ensure compliance with all licensing regulations and contract requirements. * Always ensure safety and supervision of youth. * Complete all duties assigned by the supervisor. * Report campus maintenance to the supervisor. Touchstone Program * Follow individualized therapeutic protocols for youth. * Ensure basic needs of hygiene, nutrition, and clothing are met for each child. * Prepare and serve daily meals as needed. * Maintain cleanliness of the home environment, ensuring a safe and secure environment. * Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. * Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. * Attend to youth's medical, dental, vision, and behavioral health needs. * Provide for moral, spiritual, and educational development of youth. * Provide crisis intervention to youth while maintaining emotional self-control. * Organize and participate in play/recreational time with the youth. * Support and assist youth with all educational need to include homework, projects, and extracurricular activities. * Provide transportation as needed to school, work, appointments, and recreational activities. * Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. * Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS * High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. * College degree or credit is preferred. * Valid Texas driver's license, appropriate insurance, and reliable car. * Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. * Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. * Ability to attend all required trainings. * Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. * Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO * Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. * Stamina to work long days and drive long distances. * Moderate to heavy lifting to up to 60 pounds. * Must have the ability to communicate both verbally and in writing. * Must have the ability to give and receive verbal and written instructions (with or without hearing aids). * Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). * Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. * Retreat / Camp like settings with varying moderate to high degrees of background noise. * Light and ventilation are found in a typical cabin setting. * Campuses are smoke-free, except on permitted campuses in designated areas. * Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A

The Youth Engagement Specialist is responsible for identifying, engaging, and enrolling eligible youth into workforce development programs through SERCO of Texas, Inc, Workforce Solutions Alamo and the City of San Antonio Ready to Work Program. This role plays a critical part in increasing youth participation and ensuring program goals, including goals, training, expenditures and enrollments, are met. The ideal candidate is passionate about connecting with opportunity youth (ages 16-24), has a strong community presence, and can build effective referral partnerships and outreach strategies in both virtual and in-person settings. Essential Duties and Responsibilities: Conduct targeted outreach to recruit eligible out-of-school and in-school youth for WIOA Youth and RTW related programs. Identify and attend events and locations frequented by youth (e.g., schools, shelters, justice programs, churches, community centers) to distribute program information. Establish and maintain working relationships with community partners, schools, juvenile justice, foster care agencies, and youth-serving organizations. Coordinate and participate in community events, pop-up enrollments, job fairs, school visits, and virtual outreach sessions. Assist youth with completing interest forms, pre-applications, and scheduling intake appointments. Collaborate with Career Navigators and Case Managers to support enrollment follow-up, documentation collection, and referral tracking. Create youth-friendly marketing materials and social media content in coordination with the communications team. Maintain accurate records of outreach activities, referrals, and outcomes using internal tracking tools and case management systems (e.g., TWIST, WorkInTexas, SNYC). Monitor outreach goals to ensure alignment with caseload and program expenditure targets. Provide periodic reports on outreach results and recommend strategies for continuous improvement. Qualifications: High school diploma or GED required; associate or bachelor's degree in social work, marketing, public relations, or a related field preferred. Understands and has experience managing work experience programs such as OJTs, Interships, and Work Experience programs, including the processing of timesheets, training plans, uploading documents for program completion Experience working with youth or underserved populations, particularly ages 16-24. Excellent interpersonal and communication skills, with ability to build trust and rapport with diverse youth populations. Demonstrated knowledge of community-based organizations and resources that serve youth. Ability to engage youth in both in-person and digital outreach environments. Familiarity with WIOA Youth, workforce development, or case management is preferred. Proficiency in Microsoft Office Suite and ability to learn data systems such as TWIST and WorkInTexas. Bilingual (English/Spanish) preferred but not required. Must have reliable transportation, valid driver's license, and willingness to travel locally, in Texas, and occasionally out of state travel. Working Conditions: Regular travel to community locations and partner sites. Regular office hours, evening or weekend hours required to support outreach events. Standard office environment with flexibility for remote engagement and fieldwork. SPECIAL REQUIREMENTS: 1. Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to travel within the service area. 3. Must have two (2) years of experience as an eligibility specialist or case management; familiarization with WIOA Youth guidelines and regulations. SPECIAL REQUIREMENTS: 1. Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. 2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Title: ACE 21st Century Family Engagement Specialist Payscale: AP1 Calendar: 203 Reports to: Director of Student Support & Special Programs Position Overview: The 21st Century ACE program is a grant funded after school program designed to align with school day activities to improve academic performance, school day attendance, promote positive behavior, increase graduation and promotion rates, and provide college and career readiness. The ACE 21st Century Family Engagement Specialist will be an active participant in the campus community and leadership team. Minimum Qualifications: - Bachelor's Degree in Education, Human Development & Family Studies, Social Work, or related field - Knowledge of after school or youth programs - Experience in working with adults in an education or group setting - Experience in working with at-risk populations - Knowledge of community resources, social services, and relevant regulations. - Strong written and verbal communication and interpersonal skills - Ability to demonstrate proficiency in computer and technology skills - Possess a valid Texas Driver's License and have reliable transportation - Ability to pass a fingerprint based background check under TEA regulations - paid at own expense. Preferred Qualifications: - Bilingual ability in English and Spanish - Previous experience in Adult & Community Education Job Description: The following statements describe the general responsibilities assigned to this position and should not be construed as an exhaustive list of all duties, skills, efforts, or working conditions that may be assigned or required. Program Service Delivery: Engage families through phone calls, conferences, and coordination with student support personnel to monitor attendance and program participation. Design campus family engagement activities that support student academic achievement. Coordinate with district personnel to implement Parenting Partners curriculum at ACE centers Meet contract obligations by obtaining qualified participants by prescribed deadlines. Act as a liaison between the program and families, maintaining open lines of communication. Parent & Program Relationship Building: Establish and maintain positive relationships with families, gaining their trust and confidence. Conduct one-on-one meetings with families to understand their needs, concerns, and goals. Foster a sense of community among families through support groups, parent workshops, and networking events. Campus Coordination: Collaborate with principal and appropriate student support staff to target ACE families Provide ACE program orientation and training for families Monitor and document family attendance and participation for each family event. Administer Family Surveys to evaluate program effectiveness. Disseminate information about ACE programs, resources, and opportunities to families. File & Data Management: Collect registration, demographic, and academic information for each identified adult participant and enter into the TEAL database. Maintain data quality by monitoring files, maintaining proper documentation, and reviewing data for accuracy and errors. Maintain files to ensure program compliance with TEA guidelines Assist in tracking and analyzing data related to family engagement efforts, contributing to program evaluation and improvement. Integrative & Administrative Services: Coordinate services with program partners and providers to provide quality activities and services to meet participant needs. Provide volunteer and community partner orientation regarding Harlandale ISD policies and school-based services. Provide information, training, and tools to help families become effective advocates for their own needs. Position Funding: This is a 5 year grant funded position. There is no guarantee for future employment beyond the completion of the grant after the 2025-2026 school year.

Job DescriptionHigh School Guidance Counselor (Grades 6-12) Focused Staffing Group (FSG) About Us Focused Staffing Group connects passionate education professionals with schools where they can make a meaningful impact. We go beyond staffing-we support careers that change lives. The Role FSG is seeking a High School Guidance Counselor to support students in grades 6-12 through a comprehensive counseling program focused on academic success, career readiness, and social-emotional development. Key Responsibilities Plan, implement, and evaluate a developmental school counseling program Provide individual and small-group counseling, including crisis intervention Teach and support guidance curriculum (SEL, bullying prevention, healthy choices, substance abuse, suicide prevention) Collaborate with teachers, administrators, parents, and community partners Support academic planning, course selection, scheduling, and student transitions Maintain student records, referrals, and required documentation Participate in professional development and campus initiatives Qualifications Master's degree in School Counseling, Mental Health Counseling, or related field Valid Texas School Counselor Certification or Licensed Professional Counselor (LPC) School counseling experience preferred (teaching experience a plus) Strong communication, organization, and relationship-building skills Work Environment & Physical Requirements School-based setting using standard office equipment; role involves regular standing, walking, and lifting up to 20 lbs.

APPLICATIONS ARE REVIEWED DAILY. YOU CAN EXPECT A RESPONSE WITHIN 24 HOURS. Why ABC? 1. Our Patients: An intentional focus on small caseloads with a compassionate care approach. 2. Our Culture: ABC Core Values are more than just words on a wall. It's how we strive to live everyday. 3. Our Community: We ground ourselves in our WHY and the impact we have on the lives of others. Total Compensation Package from $84,000 to $117,670 annually. Opportunity to earn MORE based on center size, mentorship of RBT's and supervision of assigned trainees. Your total compensation consists of a competitive base salary, performance bonuses, mentorship bonuses, and long-term ownership in the company. BCBA's become eligible for long-term ownership upon promotion to the Sr. BCBA role. All other roles eligible. Monthly Performance Bonuses: Bonuses are uncapped and start at just 26 hours of treatment delivery per week, meaning you'll be rewarded for your impact without waiting months to qualify. Sign On Bonus: Up to $10,000 based on start date and location. Mentorship Bonuses: Provide supervision hours to an RBT pursuing their Master's in ABA and earn bonus pay for your guidance, oversight and impact! Certification Bonuses: Get rewarded for each therapist who becomes certified under your supervision. Relocation Packages available: To ease the expenses of your transition. 401(k) with Company Match: Boost your retirement potential and strengthen your financial future. Remote Work Benefit: Up to 3 work from home days per month, plus up to 16 additional assessment related work from home days per year Schedule: Monday-Friday, daytime hours. Almost 30 days off in Year One: Including holidays, PTO, CEU days, and flex days-no guilt, just rest. Manageable Caseloads: You'll support up to 8 children, so you're set up to succeed without burning out. No Non-Compete Clauses: We believe great talent doesn't need restrictions Transparent and Expedited Career Growth & Leadership Tracks: Center Leadership: BCBA >Sr. BCBA>Assistant Clinical Director >Clinical Director>Sr. Clinical Director >Group Clinical Director>Regional Clinical Director Training & Development: Join Dr. Greg Hanley's Compassionate Care Team, mentor and train clinicians in evidence based ABA practice Research & Innovation: Collaborate with Dr. Linda LeBlanc at the Action Institute to advance treatment outcomes, transparency, equity, and clinical quality Clinical Guidance: Our BCBAs are guided by our Clinical Advisory Board and Compassionate Care Team, featuring industry leading clinicians such as: Dr. Charna Mintz, Dr. Greg Hanley, Dr. Linda LeBlanc, Dr. Patricia Wright, Dr. Dorothea Lerman, Dr. Malika Pritchett, Dr. Mahshid Ghaemmaghami, and Dr. Anthony Cammilleri Continuing Education: A minimum of 10+ free CEUs per year in-house, extra funds to attend additional training courses, and 2 paid days off to use for CEU events. Health Benefits: Best-in-class Medical, Dental, Vision, Flexible Savings Account and Health Savings Account options Family Support: Up to $3,000 in maternity/paternity financial assistance plus short-term disability options that can equate to 8 weeks of paid paternity leave. Student Loan Repayment Assistance: Each year we contribute additional dollars to help you pay off your student loans. Unique Perks: First Stop Virtual Health for you and up to 7 household members, CALM membership for you and your family, Door Dash Pass, MilkStork access to ship home breast milk while traveling, a SNOO smart sleeper for new parents, and more. Your Role Develop Treatment Plans that are clinically sound and engaging Supervise and Mentor RBTs to support consistent, high-quality care Collaborate with Families to set goals, track progress, and celebrate growth Deliver Evidence-Based Therapy in a supportive, play-focused environment ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees. 2025

Salary: TBD Role and Responsibilities Divinity Family Services is committed to preserving family connections and promoting stability by licensing and supporting kinship homes for foster care through our Foster and Adoptive Home Development (FAD) program. Guided by Trust-Based Relational Intervention (TBRI) principles, we recognize the unique strengths and needs of kinship caregivers who step in to care for children within their extended families. Within the FAD department, the Kinship Family Engagement Specialist plays a central role in developing, verifying, monitoring, and supporting kinship families. This includes offering consistent, compassionate guidance and trauma-informed coaching to help caregivers build safe, connected, and regulated home environments that meet the emotional and behavioral needs of children who have experienced adversity. Our mission is to empower kinship families through relational support, trauma-informed training, and permanency-focused services that honor family integrity and healing. Duties Actively assist in the recruitment of kinship families, with an emphasis on preserving family and cultural connections. Communicate and collaborate with kinship families to collect and process all required documentation for licensure. Provide relational support to families as they navigate technical requirements, recognizing that kinship caregivers may need additional advocacy and coaching. Walk alongside kinship families to maintain a strengths-based, culturally responsive approach while tracking their progress, determining eligibility, and ensuring applicants meet verification criteria. Conduct walkthroughs of the home, checking for health and safety compliance (including fire and evacuation plans), while recognizing the uniqueness of kinship households and approaching variances through a trauma-informed and supportive lens. Ensure homes meet Minimum Standards for Child Placing Agencies as well as SSCC and DFPS contractual requirements, while offering education, empowerment, and accommodations that promote permanency without unnecessary disruption. Enter all required data into internal software systems and support families in uploading necessary documentation into their Parent Portal. Provide patient, hands-on assistance, especially for kinship families who may face digital literacy or resource barriers. Collaborate regularly with DFPS kinship and legal units to request records, share updates, and advocate for timely licensing and support of kinship caregivers. Foster positive relationships with DFPS staff rooted in shared permanency goals. Offer continued coaching, encouragement, and TBRI-informed strategies to kinship parents throughout and after the verification process. Recognizing kinship caregivers may experience unique stressors and deserve relational, flexible support. Work closely with Quality Assurance and Case Management teams to ensure each homes file is complete and participate in collaborative discussions that focus on the kinship familys individual strengths and the child/childrens needs. Conduct home study interviews that are individualized and culturally sensitive, evaluating home safety, relational dynamics, and potential risks. Engage all household members, children in care, and references in a way that builds trust and honors lived experiences. Complete the Kinship Addendum or full home study with a narrative approach that reflects the familys values, trauma history, and readiness to support the child. Ensure each section tells the familys story in a dignified and strengths-focused manner. Submit completed home studies and compliance files to the kinship auditing team for internal review. Incorporate feedback professionally and accurately, then submit it to the Kinship Support Supervisor for final approval and signature. Proactively communicate any areas of concern to the Kinship Support Supervisor and appropriate external parties, ensuring child safety and placement stability are prioritized. Qualifications and Education Requirements The employee must meet the minimum age requirements for full-time work in accordance with Texas child labor law and the federal fair labor standards act. This job description will act as anacknowledgment that the employee does meet the minimum age requirements set by state and federal labor guidelines. Bachelors Degree Home study writing experience preferred and knowledge of Minimum Standards state guidelines and state contracts Preferred work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Bilingual (English/Spanish) required. This position requires fluency in both English and Spanish to communicate effectively with clients/customers, team members, and community partners. Conditions of Employment Employees must maintain a valid Texas drivers license and motor vehicle insurance coverage as required by Texas law. In accordance with Texas law, Divinity Family Services (DFS) will conduct criminal background checks on all candidates and reserves the right to conduct random drug screenings during employment. Employees may be required to work weekends or evening hours as necessary to meet the needs of the organization. Employees are required to always keep a functioning cellular phone to ensure availability for on-call and after-hours duties. The physical demands of the position may require employees to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. On rare occasions, employees may be required to lift 30 pounds. In compliance with the Health Insurance Portability and Accountability Act (HIPAA), employees are required to adhere to all applicable federal and state laws, as well as DFSs policies and procedures, regarding the safeguarding of confidential healthcare information. In accordance with the Americans with Disabilities Act (ADA), Divinity Family Services (DFS) will make reasonable accommodations for qualified employees with disabilities, upon request, unless doing so would cause undue hardship to the organization. DFS is committed to diversity and inclusion, adhering to Equal Employment Opportunity (EEO) guidelines. The organization does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic, in compliance with federal, state, and local laws.

Job Description On Site Location: Bulverde, TX OVN Shift - 10pm-6am weekends required PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. Assist with supervising the activities assigned to direct care staff to aid in client development and success. Assist youth with laundering personal laundry. Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. Attend scheduled trainings and staff meetings. Document USDA food program data. Ensure compliance with all licensing regulations and contract requirements. Always ensure safety and supervision of youth. Complete all duties assigned by the supervisor. Report campus maintenance to the supervisor. Touchstone Program Follow individualized therapeutic protocols for youth. Ensure basic needs of hygiene, nutrition, and clothing are met for each child. Prepare and serve daily meals as needed. Maintain cleanliness of the home environment, ensuring a safe and secure environment. Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. Attend to youth's medical, dental, vision, and behavioral health needs. Provide for moral, spiritual, and educational development of youth. Provide crisis intervention to youth while maintaining emotional self-control. Organize and participate in play/recreational time with the youth. Support and assist youth with all educational need to include homework, projects, and extracurricular activities. Provide transportation as needed to school, work, appointments, and recreational activities. Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. College degree or credit is preferred. Valid Texas driver's license, appropriate insurance, and reliable car. Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. Ability to attend all required trainings. Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. Stamina to work long days and drive long distances. Moderate to heavy lifting to up to 60 pounds. Must have the ability to communicate both verbally and in writing. Must have the ability to give and receive verbal and written instructions (with or without hearing aids). Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. Retreat / Camp like settings with varying moderate to high degrees of background noise. Light and ventilation are found in a typical cabin setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A

On Site Location: Bulverde, TX PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. Assist with supervising the activities assigned to direct care staff to aid in client development and success. Assist youth with laundering personal laundry. Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. Attend scheduled trainings and staff meetings. Document USDA food program data. Ensure compliance with all licensing regulations and contract requirements. Always ensure safety and supervision of youth. Complete all duties assigned by the supervisor. Report campus maintenance to the supervisor. Touchstone Program Follow individualized therapeutic protocols for youth. Ensure basic needs of hygiene, nutrition, and clothing are met for each child. Prepare and serve daily meals as needed. Maintain cleanliness of the home environment, ensuring a safe and secure environment. Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. Attend to youth's medical, dental, vision, and behavioral health needs. Provide for moral, spiritual, and educational development of youth. Provide crisis intervention to youth while maintaining emotional self-control. Organize and participate in play/recreational time with the youth. Support and assist youth with all educational need to include homework, projects, and extracurricular activities. Provide transportation as needed to school, work, appointments, and recreational activities. Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. College degree or credit is preferred. Valid Texas driver's license, appropriate insurance, and reliable car. Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. Ability to attend all required trainings. Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. Stamina to work long days and drive long distances. Moderate to heavy lifting to up to 60 pounds. Must have the ability to communicate both verbally and in writing. Must have the ability to give and receive verbal and written instructions (with or without hearing aids). Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. Retreat / Camp like settings with varying moderate to high degrees of background noise. Light and ventilation are found in a typical cabin setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A PM Shift - 2-10pm weekends required

Job Description If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Refugee School Impact (RSI) Coordinator, the RSI Family Engagement Specialist provides families with ongoing culturally appropriate resources they can use to stay informed and well-equipped. The Family Engagement Specialist provides parental support through home visits, group orientations and parenting education. Furthermore, Family Engagement Specialist also assist students and families with long term integration and self-sufficiency through building interconnectedness with the school and larger community. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including: medical, dental, vision available the first day of employment, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays, 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 7% match which vests immediately, At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers. DUTIES Perform the day-to-day operations of the RSI program to meet contract goals and objectives. Serve as the primary liaison between schools, refugee families, and community organizations. Conduct home visits for screenings, enrollment, and needs assessments. Prepare and deliver cultural orientation, parenting education, and other support activities to RSI families, focusing on topics such as the U.S. education system, cultural differences, and effective parenting strategies. Help ensure refugee families understand and actively participate in parent-teacher conferences and other school-related activities. Collaborate with school staff and advocates to ensure the needs of families and students are met. Provide direct client assistance by providing tailored support services to meet individual family needs. Collect data and generate timely reports to track program outcomes and progress. Support clients with program outreach work (e.g., providing program information to community partners to facilitate referrals into program). Provide referrals to community services and resources such as parenting skills programs, healthcare and dental clinics, family planning, low-income housing, nutrition services, rental and energy assistance, and childcare as needed. Maintain accurate, confidential records for each client and ensure proper documentation of services. Coordinate services and activities with Global Refuge RSI team to ensure families receive necessary and timely support. Follow-up on referrals in a timely manner. Attend all required meetings, workgroups, and trainings, including program orientations and database training to effectively utilize program management tools. Maintain appropriate boundaries when working with parents and families. Support with joint development and hosting of youth and family activities across Global Refuge RSI programming. Maintain program information and data collection systems in compliance with Global Refuge standards and contractual obligations. Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals. Other duties as assigned. QUALIFICATIONS Bachelor's degree in Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred. Experience working with refugees, immigrants, or limited English speakers, is highly preferred. Fluency in one of the key languages used by client populations is preferred (includes but is not limited to: Spanish, Arabic, Dari, French, Swahili). Proficient in the use of MS Word, MS Excel, and database programs. Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail. Ability to work as a team member and independently, with a high level of self-motivation. Exceptional interpersonal skills, including keen listening ability and relationship building. Must have a valid driver's license, reliable personal transportation, a clean driving record, and valid insurance and be able to travel locally as required. Cross-cultural or international experience preferred. Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners. Must be willing and able to work in-office 5 days per week. Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify. We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.