Fanatics jobs in Los Angeles, CA - 509 jobs

For California-based roles: Annual pay ranges may fall between $33,280 - $68,640. You may also be offered a bonus, and other benefits. EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws. Notice to Applicants: In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Need accessibility assistance to apply? Applicants who require accessibility assistance to submit an employment application, please email us at **************************. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids. Req ID: 25631 Location: 8310 - W.S.T. Culver City About Our Company General Position Summary Principle Duties and Responsibilities Providing excellent customer service by following LIDS Sports Group customer service programs. Meet or exceed Company Objectives in all individual sales goals. Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness. Maintain a professional appearance consistent with Dress Code Policy. Additional Principal Duties and Responsibilities Protect Company assets within guidelines of LIDS Retail policies. Participate in restocking and resetting of merchandise. Support and adhere to all LIDS Retail policies, procedures and guidelines. Other duties as assigned. Job Required Knowledge & Skills Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner. Ability to read and operate a computer. Ability to lift up to 50 pounds. Ability to climb a ladder and work with hands overhead. Standing required for up to 100% of the work time. Preferred Job Required Knowledge & Skills Seasonal Part Time Associates start at local minimum wage with up to 10% more based on experience. Exact compensation may vary based on skills, experience, and location. The seasonal duration of this position will conclude on January 6th. Education Reports To For California-based roles: Annual pay ranges may fall between $33,280 - $68,640. You may also be offered a bonus, and other benefits. EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws. Notice to Applicants: In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Need accessibility assistance to apply? Applicants who require accessibility assistance to submit an employment application, please email us at **************************. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids. Req ID: 25631 Location: 8310 - W.S.T. Culver City

is based out of Los Angeles * The Account Executive is responsible for managing business relationships between major accounts, sales representatives, and the company. This position supports the Wholesale Apparel business. The responsibilities described below are considered essential functions of the role. This position is based in our Los Angeles Showroom and requires working on-site five days per week. Key Responsibilities * Maintains and builds relationships with key decision makers. Reviews trends with buyers weekly. Implements season profitability plans * Review weekly sales performance. * Analyze new customer business opportunities. * Conduct presentations and meeting with key customers. * Coordinate merchandising. * Sales team support. * Able to manage multiple projects and deadlines with support and resources as needed * Perform other duties and special projects as assigned Specific Job Skills: Essential Duties Include * Ability to perform complex verbal and written communications face-to-face and in group settings * Decisions are guided by organization and functional strategies and objectives and have significant impact on others and the organization * Work responsibilities occasionally concern confidential and/or sensitive information requiring the use of discretion * Job duties varied, frequently require attention to and/or coordination of concurrent job duties * Ability to work in a multi-task, high pressure environment * Ability to travel as required * Highly organized, detail-oriented and time management skills essential * Strong follow-up and completion skills * Under general direction, examines moderately complex information and/or situations and prepares summary, solves problems for self, complex problems are referred to supervisor * Provides basic work direction Required Qualifications * Bachelor's degree or equivalent experience * Minimum of 3 years in related field * Proficient in Microsoft Office Suite * Excellent interpersonal, problem-solving, and organizational skills The expected base salary for this position ranges from $70,000-$75,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

Stock Associate (P/T) The Stock Associate is responsible for verifying merchandise receipts, deliveries, and placement of merchandise in the stockroom. Responsibilities ● Maintain a passion for both the product and delivering an exceptional customer experience. ● Process and replenish merchandise as needed, receive and monitor floor stock, and handle product movement in and out of the store. ● Ensure accurate and efficient stockroom operations, especially during peak hours. ● Provide clear and timely communication to management regarding product levels and any other needs related to stockroom operations. ● Assist in various store operations, including floor moves, visual merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed. ● Be flexible and occasionally perform work outside your specific role. Requirements ● 1-2 years of retail experience preferred. ● High school diploma or equivalent preferred. ● Strong verbal and written communication skills. ● Ability to process information or merchandise through the computer system and POS register system. ● Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Benefits ● 50% off employee discount and 40% off immediate family discount ● Friends and Family Discount Events ● Free shoe every season/quarter ● Employee Assistance Program ● Flexible schedule ● Career Growth ● Employee Referral Program ● Access to Steve Madden's Perk Spot Program ● 401K eligibility over the age of 21 with Company match after 6 months of employment ● Paid time to vote ● Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report "The pay range of this position is $16-$19/hr . Actual rate will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, and 401K, if applicable."

About the Team Fanatics TCG is a new trading card game business, the newest member of the Fanatics Collectibles family. We are here to build the best TCG studio and games in the world. If you have passion, and skill, and if you believe trading card games represent the very best of what games have to offer, please reach out to us. Role Summary The Director of Trading Card Game Design is responsible for setting and owning the creative vision, design strategy, and long-term roadmap for Fanatics Collectibles' TCG. This role leads the TCG design organization and partners closely with Product, Brand, Licensing, and Production to bring a scalable, distinctive game to market. Responsibilities Define and own the overall game vision, design philosophy, and player experience Lead and scale the TCG design team across systems, set design, and play design Establish long-term content, mechanic, and balance roadmaps Oversee major design decisions across core rules, expansions, and formats Partner cross-functionally to align game design with brand, business, and operational goals Represent Design at the executive level and with external partners Qualifications & Experience Minimum 10 years of professional game or TCG design experience Minimum 5 years in people leadership roles Proven experience shipping and supporting a successful trading card or competitive game Experience launching new IP and scaling live game ecosystems Skills & Abilities Deep expertise in TCG systems, balance, and collectible game economies Strong creative vision paired with analytical decision-making Executive-level communication and leadership skills Ability to lead ambiguity and build teams from early-stage concepts Location & Compensation Achieving our goals requires strong collaboration and partnership between our teams and internal stakeholders. To best support this, the person who accepts this role is expected to be onsite in-office five days per week. The salary range for this position is $173,000 - $216,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including collectfanatics.com). For added security, where possible, apply through our company website at ***************************

Shoe Stylist (P/T) The Shoe Stylist is responsible for applying selling techniques to merchandise and developing a client base to build sales. Responsibilities ● Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer. ● Maintain outstanding standards in every aspect of customer service. ● Possess an understanding of all product information, merchandise promotions, test merchandise, and advertising efforts. ● Demonstrate salesmanship skills by consistently achieving and maintaining sales productivity levels. ● Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed. ● Be flexible and occasionally perform work outside of your specific role. Requirements ● 1-2 years of retail experience preferred. ● High school diploma or equivalent preferred. ● Strong verbal and written communication skills. ● Ability to process information or merchandise through the computer system and POS register system. ● Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Benefits ● 50% off employee discount and 40% off immediate family discount ● Friends and Family Discount Events ● Free shoe every season/quarter ● Employee Assistance Program ● Flexible schedule ● Career Growth ● Employee Referral Program ● Access to Steve Madden's Perk Spot Program ● 401K eligibility over the age of 21 with Company match after 6 months of employment ● Paid time to vote ● Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report "The pay range of this position is $16-$19/hr . Actual rate will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, and 401K, if applicable."

Senior UX Researcher (Internal Tools) - Fanatics Collectibles Team: Design Reports to: VP of Product Design About Fanatics Collectibles Fanatics Collectibles is reshaping the sports trading card and collectibles industry. From planning and design through manufacturing and distribution, we connect passionate collectors and partners to the products they love. Backed by Fanatics Inc. (valued at $31B) with exclusive licensing deals across MLB, NFL, NBA, and more, we are building the next generation of systems, tools, and experiences that power this complex global business. The Team We are a high-impact group of builders, thinkers, and doers operating with ownership, creativity, and speed. Our team spans product, design, engineering, and operations, with a shared mission to simplify complexity and enable innovation. We value context over control, trust over micromanagement, and clarity over complexity. About the Role We're seeking a Senior UX Researcher to lead research into the systems, stakeholders, and processes that power how sports trading cards are planned, designed, manufactured, and sold. This role will not only uncover pain points but also map opportunities across one of the most intricate ecosystems in collectibles. The focus will be on internal stakeholders - from design and product teams to operations, supply chain, and business partners. You will partner with product managers and designers to identify the right problems to solve, validate potential solutions, and inform the design of tools and systems that make our business run more smoothly at scale. This is a foundational hire: an opportunity to bring service design and systems thinking into our research practice, and help define how research supports the evolution of our end-to-end business infrastructure. What You'll Do Drive Discovery & Mapping Lead deep-dive research into the end-to-end lifecycle of sports trading cards - planning, design, manufacturing, distribution, and sales. Map internal processes, stakeholders, roles, and pain points to identify where systems and tools can create the most impact. Collaborate with product managers to frame the right problems and validate solution spaces. Bring Service & Systems Design Thinking Apply service design and system design methods to clarify complex workflows and dependencies. Develop journey maps, service blueprints, and stakeholder diagrams to create shared visibility across teams. Translate findings into actionable frameworks that guide product and operations strategy. Data-driven mindset-comfortable defining, measuring, and optimizing service KPIs Execute High-Impact Research Conduct interviews, workshops, contextual inquiries, and observational research with internal stakeholders. Use mixed methods to synthesize insights, balancing qualitative depth with quantitative validation. Create artifacts (maps, frameworks, narratives) that clarify complexity and inspire confidence in decision-making. Enable Collaboration & Alignment Partner with product, design, engineering, and operations to ensure insights translate into action. Facilitate workshops to align stakeholders and build consensus around priorities. Evangelize research through clear storytelling, ensuring leaders and teams see themselves in the insights. You are a fit if… You thrive on making sense of complexity and ambiguity. You bring expertise in service design and systems thinking, with experience applying these in real-world contexts. You've led research in operational or enterprise settings (manufacturing, supply chain, B2B tools, or other complex ecosystems). You are fluent in both strategic discovery (framing problems, mapping systems) and tactical evaluation (testing concepts, validating solutions). You're skilled in facilitating cross-functional workshops and building shared understanding. You care deeply about empowering teams, not just delivering insights. Tools & Methods Service design tools: journey mapping, service blueprints, stakeholder analysis Mixed methods: interviews, contextual research, surveys, concept testing Collaboration & visualization: Figma, Miro, Notion Analytics & synthesis: AI-assisted tools, repositories, insight libraries Initial Focus Success in this role begins with deeply comprehending and mapping the end-to-end manufacturing processes that bring our products to life. You'll partner with product managers and designers to: Identify and document key stakeholders, roles, and pain points across the lifecycle. Articulate the problem spaces and opportunity areas with clarity. Help prioritize where to begin, focusing on the initiatives that will deliver the most value to our internal stakeholders and the broader business. This foundational work will set the stage for building better tools, systems, and processes that enable Fanatics Collectibles to scale with confidence. Let's Build the Future of Collectibles Together Sports trading cards may look simple in your hand, but behind them is one of the most complex and exciting businesses in sports. Help us design the systems and tools that make it all possible. We know job descriptions can be intimidating. If you don't meet every single requirement, we still encourage you to apply. We value unique perspectives, scrappy builders, and people who think in systems. In Los Angeles, the salary range for this position is $140,000 - $175,000, which represents base pay only and does not include short-term or long-term incentive compensation. In NYC, the salary range for this position is $155,000 - $193,000. The listed salary ranges are specific to Los Angeles or NYC and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (******************************). For added security, where possible, apply through our company website at ***************************

About the Team Fanatics is one of the world's most transformative companies, which over the past decade has implemented a revolutionary vertical commerce model, cutting-edge tech platform and agile supply chain to morph from a North American e-commerce vendor into a new breed of mobile-first consumer brand: part tech company, part on-demand manufacturer and part logistics expert. Fanatics' commerce division is the world's largest manufacturer and provider of licensed sports merchandise, and the same innovation and differentiation the company applied to the antiquated licensed apparel industry is now being optimized across the entire sports ecosystem, including physical and digital trading cards and collectibles and online sports betting and iGaming. With more choices at the fingertips of consumers than ever before, Fanatics is building the leading global digital sports platform to create interactive, lasting fan experiences which also helps partners establish better direct-to-consumer relationships in today's highly competitive world. Fanatics Collectibles has the combined vision and distinct strengths of both Fanatics and Topps that will improve the collector experience while maintaining vital parts of the hobby. Fanatics' data-driven, direct-to-consumer expertise, which includes a database of more than 80 million sports fans globally, will enhance and expand Topps' existing digital capabilities and grow the market opportunity for all participants. In addition, Topps' world-class quality, product development, and manufacturing capabilities, along with their commitment to collectors and hobby shops, will ensure products are more readily accessible, positively impacting current and future collectors and partners. The Role We are looking for senior-level Data Scientists to join our Data Engineering, Science, and Analytics team. Do you thrive at applying data science to solve business problems? As a data scientist, you will have ample opportunities to apply your data science skillset to unlock vast business opportunities by extracting key insights using a wide range of data sources, advanced statistical models, and machine learning algorithms and translating results into meaningful, goal-oriented business actions. Each day, you will be presented with a variety of new challenges and interesting projects that tap your interests and strengths. Responsibilities: Collaborate with cross-functional partners in operations, finance, marketing, and engineering to understand business need and scope data science projects. Wrangle, process, cleanse, verify, and enrich data from different sources used for analysis. Help build data-informed business strategy and roadmaps. Translate business needs into data product requirements, evaluate technologies, and identify opportunities to innovate and improve our data science capabilities. Use creative problem-solving skills to analyze data and build statistical / machine learning models to help solve business problems from different perspectives. Work closely with data engineers to create services that can ingest and supply data to and from both internal and external sources and ensure data quality and timeliness. Lead the development of data visualization and dashboards to help the organization monitor performance, generate insights, and continuously improve user experience. Establish playbooks to drive process and consistent outcomes. Participating in the full life cycle of model development, which spans from business problem discovery, data discovery to model deployment and monitoring. Qualifications: Master's or Doctoral degree in Computer Science (with a focus on Data Mining, Machine Learning), Statistics, Econometrics, Physics, or other rigorous quantitative disciplines that require processing and modeling data at a complex and large scale. 4+ years of professional experience as a data scientist. Proficient in Python, SQL, Spark, the associated Python and Spark packages commonly used by data scientists, and Deep Learning libraries, such as PyTorch. Proficient in data wrangling and exploratory analysis, with the ability to extract meaningful insights from complex datasets and establish robust data foundations for downstream modeling efforts Strong understanding of and practical experience in a wide range of machine learning algorithms and statistical modeling and inference. Experiences with Generative AI/ LLM application is a strong plus. Experience and knowledge with computer vision domain, library such as OpenCV, PIL, and modern CV architectures (CNNs, Vision Transformers, Image Gen AI etc.) is preferred. Experience in software development, system design and deployment is preferred. Working experience in cloud-native technology. Experience working with large structured and unstructured datasets stored in relational and NOSQL databases. Out-of-the-box thinker and problem solver who can turn ambiguous business problems into clear data-driven solutions that deliver meaningful business impacts. Excellent organizational skills, verbal and written communication skills, and presentation skills. In Los Angeles, the salary range for this position is $152,000- $190,000, which represents base pay only and does not include short-term or long-term incentive compensation. In NYC, the salary range for this position is $168,000- $210,000. The listed salary ranges are specific to Los Angeles or NYC and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (******************************). For added security, where possible, apply through our company website at ***************************

Cashier (P/T) The Cashier is responsible for listening and responding appropriately to customer needs, maintaining extensive product knowledge, and exhibiting professionalism at the POS. Responsibilities ● Maintain outstanding customer service standards, possess solid product knowledge, greet and acknowledge every customer, and address any and all concerns by the customer at POS. ● Reinforce a rewarding customer experience. ● Complete all sales transactions accurately and efficiently, while maintaining all cash accountabilities at registers. ● Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed. ● Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock. ● Be flexible to occasionally perform work outside your specific role. Requirements ● Minimum of 1-2 years of retail experience. ● High school diploma or equivalent. ● Strong verbal and written communication skills. ● Ability to process information or merchandise through the computer system and POS register system. ● Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Benefits ● 50% off employee discount and 40% off immediate family discount ● Friends and Family Discount Events ● Free shoe every season/quarter ● Employee Assistance Program ● Flexible schedule● Career Growth ● Employee Referral Program ● Access to Steve Madden's Perk Spot Program ● Paid time to vote

About the Company Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt. We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we're a nimble, ambitious team building products from the ground up. If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting. About the Role We are seeking an experienced Director of Collector Experience (CX) to drive the collector journey for Fanatics Collect. This role will be responsible for developing and executing a comprehensive strategy to deliver an exceptional, end-to-end collector experience across all touchpoints, from onboarding and collector support to engagement, retention, and advocacy. As the Director of CX, you will oversee key aspects of the collector experience, including support operations, the collector center of excellence, and long-term strategies for collector satisfaction. You will work closely with senior leadership, including product, engineering, commercial, and operations teams, to design and deliver solutions that enhance collector engagement and build long-term loyalty. A key focus will be ensuring that the CX strategy is data-driven, customer-centric, and scalable-leveraging automation, AI, and advanced technologies to continuously enhance support processes and exceed collector expectations. This is a role that requires deep expertise in customer experience strategy, a proven ability to drive meaningful change, and a passion for building strong relationships. You will manage a team and play a key role in fostering a culture of excellence, innovation, and continuous improvement. Key Responsibilities Own the Collector Experience Strategy: Define and execute a comprehensive, long-term strategy for collector experience across the entire collector journey-from initial interactions to ongoing support, engagement, and retention. Leadership & Team Development: Lead and inspire a high-performing collector experience team. Provide strategic direction, mentorship, and coaching to ensure team members are equipped to deliver exceptional service. Foster a culture of continuous improvement, accountability, and high performance. CX Innovation & Transformation: Drive the adoption of new technologies, AI, and automation to enhance the collector experience. Collaborate with Product and Engineering teams to design and implement collector-focused solutions that scale with the business. CX Data & Metrics: Establish and monitor key performance indicators (KPIs) to track service quality, collector satisfaction, and overall experience. Leverage collector feedback and data analysis to inform strategic decisions and optimize service delivery. Cross-Functional Collaboration: Work closely with senior leadership and cross-functional teams (Marketing, Product, Operations, Engineering, Commercial) to ensure a cohesive and seamless collector experience across all touchpoints. Align CX initiatives with broader business objectives and company strategy. Collector Advocacy & Loyalty: Champion the voice of the collector, ensuring that needs and insights are central to decision-making and product development. Design and oversee White-Glove/VIP service protocols for high-value transactions, ensuring a premium, bespoke experience for the platform's largest collectors. Develop programs to drive retention, loyalty, and advocacy. Process Optimization & Scalability: Lead continuous improvement efforts across customer service processes, systems, and workflows. Develop scalable solutions to handle growing customer demand while maintaining high levels of service. Crisis Management & Escalation: Manage the resolution of escalated issues, ensuring high-touch support for high-value collectors. Implement strategies for proactive issue resolution to minimize dissatisfaction. Industry Leadership & Best Practices: Stay ahead of industry trends and customer experience innovations. Introduce and implement best practices and emerging technologies to maintain a competitive edge in the collectibles market. Budget & Resource Management: Oversee the CX budget, optimizing resource allocation to ensure cost-effective delivery of services without compromising on collector satisfaction. Align resources with business priorities to meet service level agreements and performance targets. Key Requirements 10+ years of experience in Customer Experience, with a proven track record of success in leading customer service, operations, and support teams at scale. 5+ years in leadership roles driving customer experience strategy, ideally within e-commerce, marketplaces, or technology-driven environments. Experience in a high-growth or startup environment is a plus. Deep expertise in Customer Experience (CX) strategy and proven success in optimizing the customer journey across multiple touchpoints. Experience with both reactive and proactive customer engagement strategies. Extensive experience with cross-functional leadership, including working closely with Product, Engineering, Commercial, and Operations teams to design and implement customer-centric solutions. Experience in managing teams and driving performance, ensuring consistency in service quality while respecting regional differences. Strong understanding of data and metrics to drive decision-making. Proven ability to leverage analytics and customer insights to continuously improve service delivery and customer satisfaction. Expert in scaling customer service operations, including implementing AI, automation, and self-service tools to improve efficiency and satisfaction. Experience with customer service technologies and CRM systems. Proficiency in Zendesk, Kustomer, or similar platforms is preferred. Exceptional leadership and people management skills, with the ability to inspire, mentor, and develop high-performing teams in a fast-paced environment. Bachelor's degree in Business, Management, or related field; MBA is a plus. Strong knowledge of the collectibles space is preferred, but not required. An understanding of marketplaces, sports memorabilia, and related industries is a plus. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization and build relationships with customers, partners, and key business leaders. Proven ability to drive results under pressure and adapt to evolving business needs. A strategic thinker with a hands-on approach to execution. In Los Angeles, the salary range for this position is $173,000- $217,000, which represents base pay only and does not include short-term or long-term incentive compensation. In NYC, the salary range for this position is $188,000- $235,000. The listed salary ranges are specific to Los Angeles or NYC and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (******************************). For added security, where possible, apply through our company website at ***************************

About the Team Fanatics TCG is a new trading card game business, the newest member of the Fanatics Collectibles family. We are here to build the best TCG studio and games in the world. If you have passion, and skill, and if you believe trading card games represent the very best of what games have to offer, please reach out to us. Role Summary The Art Director of (TCG) Trading Card Game Art Direction defines and owns the visual identity, artistic vision, and long-term art strategy for Fanatics Collectibles' trading card game. This role leads the TCG art organization and ensures that every card, product, and experience meets a premium, collectible-quality standard. Responsibilities * Define and own the overall visual identity and art direction for the TCG * Lead and scale the art direction and illustration teams * Establish long-term art roadmaps across sets, products, and formats * Partner with Design, Brand, Licensing, and Production to align creative vision * Ensure art quality, consistency, and innovation across physical and digital products * Represent Art Direction at the executive level and with external partners and licensors Qualifications & Experience * Minimum 10 years of professional art direction or game art experience * Minimum 5 years in leadership roles managing art teams or external partners * Shipped experience on premium physical products, games, or collectibles * Experience defining visual identity for new IP or major brands Skills & Abilities * Exceptional visual taste and creative leadership * Deep understanding of illustration pipelines, print production, and digital delivery * Strong cross-functional communication and executive presence * Ability to balance creative ambition with production realities Location & Compensation Achieving our goals requires strong collaboration and partnership between our teams and internal stakeholders. To best support this, the person who accepts this role is expected to be onsite in-office five days per week. The salary range for this position is $98,000 - $123,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including collectfanatics.com). For added security, where possible, apply through our company website at ***************************

YOUR ROLE As the Merchandise Leader, you are the Merchandising Team Leader's right hand in ensuring your store is always rocking AEO Brand Visual Standards. Your expertise lies in executing effective Floorsets, marketing and merchandising updates; plus, you ensure the store is always "guest ready" through effective replenishment. You have a keen attention to detail, you are passionate about visual standards, and you love working with your team to #getthejobdone. Most importantly, you represent our company values and bring your REAL self to work every day. YOUR RESPONSIBILITIES You have a passion for merchandising: You support driving an outstanding guest experience in partnership with the Merchandising Team Leader by ensuring your store is always representative of AEO Brand Standards. Floorsets are your "thing"! You drive killer Floorset execution by training and coaching the Floorset team, setting clear productivity goals, and ensuring all areas of the store are effectively executed to Floorset standards - from uppers and bustforms to tables and wardrobers. You're a merchandising innovator: You ensure your store stays in tip-top shape by #owning day to day merchandising, sell-through adjustments and replenishment. You have a keen eye for merchandising opportunities and are always ready to game plan with leadership and take action! You've got a "teamwork" mentality: You support the Merchandising Team Leader in ensuring the team understands how to maintain AEO Brand Standards through merchandising, adjustments and replenishment so your store is always looking #fresh! You're a people person: You ensure the merchandising team's #1 priority is always the guest experience. You make it a priority to champion a culture of recognition and you love to celebrate wins with the team! Integrity is your middle name: You ensure store safety standards are maintained on the Salesfloor and in the Stockroom. You're committed to shrink-reducing strategies and you always adhere to AEO policies and procedures. YOU'D BE GREAT FOR THIS ROLE IF: You love AE and Aerie products! You love organization and have attention to detail; priority-setting and time management are your strong suits. You have flexible availability - you're there to get product moving early in the morning, late in the evening and on the weekends. You have strong retail merchandising and visual skills and you have a history of retail work - #practicemakesperfect. OUR ASSOCIATES LOVE AEO BECAUSE: They work with REAL people - there's nothing like your #AEOFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!) They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

About the Team Fanatics TCG is a new trading card game business, the newest member of the Fanatics Collectibles family. We are here to build the best TCG studio and games in the world. If you have passion, and skill, and if you believe trading card games represent the very best of what games have to offer, please reach out to us. Role Summary The Senior Art Designer is a hands-on contributor responsible for directing and producing high-quality card art and visual content that supports the TCG's visual identity while meeting production and quality standards. Responsibilities Art direct individual cards, sets, and thematic content Work directly with illustrators and vendors on briefs and feedback Ensure artwork meets style, quality, and print requirements Collaborate with Design, Narrative, and Production partners Support iteration, revisions, and post-release updates Qualifications & Experience Minimum 5 years of professional art direction or illustration experience Experience working on games, collectibles, or premium visual products Strong portfolio demonstrating illustration, layout, or art direction work Familiarity with print production and digital asset delivery Skills & Abilities Strong artistic judgment and attention to detail Ability to give clear, constructive feedback to artists Excellent collaboration and communication skills Passion for trading card games, collectibles, and visual design Location & Compensation Achieving our goals requires strong collaboration and partnership between our teams and internal stakeholders. To best support this, the person who accepts this role is expected to be onsite in-office five days per week. The salary range for this position is $98,000 - $123,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including collectfanatics.com). For added security, where possible, apply through our company website at ***************************

Principal Product Manager, eCommerce - Topps.com About the Role Fanatics Collect is seeking an experienced Principal Product Manager to lead the eCommerce strategy and execution for Topps.com. As the owner of this direct-to-consumer channel, you'll be responsible for evolving our Shopify-based storefront into a best-in-class destination for collectors and fans. You'll work cross-functionally across design, engineering, marketing, operations, and business teams to build experiences that are both customer-centric and revenue-generating. This is a high-impact role for a product leader who thrives in a fast-paced environment, understands the nuances of eCommerce and digital merchandising, and can balance long-term vision with rapid iteration. Key Responsibilities Own the product vision, roadmap, and execution for Topps.com, spanning both front-end user experiences and back-end operational tools. Lead Shopify-based platform evolution and customization to support both limited-edition product drops and evergreen merchandising strategies. Partner with marketing and growth teams to drive conversion, retention, and site traffic through optimized UX, content placement, and personalization. Collaborate with engineering and design partners to deliver seamless, mobile-first customer journeys from discovery through checkout and fulfillment. Define and monitor key metrics (e.g., conversion rate, average order value, cart abandonment) to guide decision-making and assess business impact. Proactively identify friction in the purchase journey and lead initiatives to enhance site performance, navigation, search, and merchandising capabilities. Serve as the internal subject matter expert for Shopify and consumer eCommerce experience, helping guide cross-functional planning and investments. Help establish a culture of experimentation through A/B testing and rapid iteration grounded in user insights and behavioral data. Qualifications Minimum of 7 years of product management experience, ideally focused on consumer eCommerce, Shopify, or other digital retail platforms. Proven ability to manage consumer-facing product development from inception to launch, with a keen eye for user experience and commercial outcomes. Highly analytical and fluent in using data to inform roadmap decisions, evaluate experiments, and uncover optimization opportunities. Strong communicator and collaborator, with the ability to synthesize complex requirements and align diverse stakeholders. Comfortable operating in a matrixed, cross-functional environment with fast-moving priorities. Familiarity with SEO, conversion rate optimization (CRO), and digital merchandising best practices. Passion for collectibles, sports, or fandom-driven communities is a plus. Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (******************************). For added security, where possible, apply through our company website at ***************************

YOUR ROLE As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our company values and bring your REAL self to work every day. YOUR RESPONSIBILITIES You're a people person! You use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a "friends first" mindset. (What's the AEO Selling Model? Don't worry - we'll teach you everything you need to know!) You're passionate about AE & Aerie product! Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs. You share the brand love! You're eager to introduce the AEO loyalty program and additional brand channels to guests. You can hang! Your skillset rocks no matter what zone you're in and you can easily flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed. You're an innovative problem solver! Making your guests' day is your priority and you're able to proactively resolve guest concerns while sticking to company policy. You're a team player - #teamwork! You're always willing to assist your team in #gettingthejobdone. You've got integrity! You do the right thing and you always adhere to AEO's policies & procedures. YOU'D BE GREAT FOR THIS ROLE IF: You love interacting with people! You're full of energy and can handle multiple tasks in a fast-paced environment. You're available to work when guests shop (lookin' at your evenings, weekends & holidays!) You love AE and Aerie products. You've worked in retail before. #practicemakesperfect You're at least 18 years of age. OUR BRAND AMBASSADORS LOVE AEO BECAUSE: They work with REAL people - there's nothing like your #AEOFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!) They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

The Stock Associate is responsible for maximizing selling potential by ensuring the efficient and effective flow of merchandise from the stockroom to the sales floor. The Stock Associate is accountable for delivering on all aspects of stockroom standard operating procedures (SOP) and achieving the brand standards for shipment processing, replenishment, markdowns and merchandising. The Stock Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience POSITION TITLE: Stock Associate REPORTS TO: Store Management Team or Stock Lead (where applicable) SUPERVISES: N/A RESPONSIBILITIES: Consistently achieve brand productivity standards for shipment processing, replenishment, markdowns and merchandising through utilizing the company tools and resources. Maintain stockroom standard operating procedures (SOP) to support efficient and effective handling and placement of merchandise, visual props, marketing and fixtures in order to maximize sales and productivity. Execute efficient and effective shipment processing by following processing and placement guidelines; track and communicate units per hour productivity to store leadership. Support, understand and adhere to Todd Snyder visual standards in order to maximize merchandise presentations when flowing product from the stockroom to the sales floor. Partner with store leadership to ensure all aspects of replenishment are properly executed to include Fill the Floor, power closes, power opens and merchandise adjustments. Communicate merchandising opportunities to store leadership as identified through replenishing size specific quantities throughout the store: recommend and execute merchandising adjustments in compliance with Todd Snyder visual standards. Execute markdowns and re-ticketing in the stockroom and on the sales floor; update store leadership on compliance. Partner with store leadership to complete stock transfers and process damages. Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions. Engage in, maintain and support safety standards on sales floor and in the stockroom; communicate safety concerns to store leadership. Aware of and follows Loss Prevention policies; advises management of any unusual internal or external activity Understand and adhere to all company policy and procedures. QUALIFICATIONS: Previous stock experience preferred. Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Ability to receive feedback and take action when appropriate Ability to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products Available to work a flexible schedule to include early morning, late evenings, weekends and holidays Ability to handle multiple tasks and work in a fast‐paced and deadline‐oriented environment Ability to lift cartons weighing up to 25lbs. Ability to perform all Essential Job Functions Proficient with technology

As the Director of Retail, FIFA World Cup & Olympics LA28, you will oversee planning, execution, and performance across high-profile FIFA event retail locations. You'll lead and support location managers, guide cross-functional coordination, and ensure a consistent, premium fan experience throughout the region. how you will make an impact: Strategy & Leadership (Pre-Execution Phase) Help recruit, lead and mentor Location Managers across event retail sites, ensuring alignment with Fanatics' operational standards and retail goals. Own detail-level operational planning activities (selling locations, branding, POS needs, merchandising, on-site warehousing and logistics, etc.) for each of the event retail sites (stadiums & fan fests) with the region. Partner with HR to develop and implement regional (and city-based) strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments. Coordinate with FIFA & LA28 partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets. Drive cross-site collaboration to ensure best practices and shared solutions for common challenges. Execution Phase As the tournament / event enters the critical execution stage, overseeing all aspects of retail operations including team leadership, customer experience, inventory, sales performance, and issue resolution. Act as key point of contact for all client, vendor, and internal communications and and Establish regular communication and alignment as well as be primary point of contact on all aspects of the operation with selected retail operator for the stadium and act as key point of contact for client, and internal communications Lead by example, providing direct, on-the-ground support, coaching, and problem-solving to ensure operational excellence during the event. Ensure the successful buildout and breakdown of retail operations (fixtures, tents, POS, fixed retail locations) across assigned sites. Support merchandising execution including planograms, product placement, and real-time inventory management. Supervise staffing plans, training, scheduling, and performance across locations. Monitor and be able to articulately communicate KPIs (sales, foot traffic, staffing productivity) to key stakeholders and make data-driven adjustments during the event. Event Reporting Conduct post-event reviews for each site, including financial performance, inventory reconciliation, and staff assessments. Collaborate with finance and logistics to complete regional profit/loss analysis and inventory close-out procedures. Prepare executive summaries and detailed reports outlining key wins, challenges, and improvement areas for future events. what you bring to the team: 5+ years of multi-site retail and event operations experience, fast-paced, high-volume environments. Proven success in team leadership across geographically dispersed locations. Strong organizational, time management, and analytical skills with a hands-on approach. Ability to switch seamlessly between regional oversight and localized, site-specific leadership. Experience building team culture and managing people's operations across different markets. Solid knowledge of retail systems, KPIs, inventory processes, and POS platforms. Physical ability to lift 50 lbs. and work on your feet during long event days. Flexibility to travel and adapt quickly in dynamic, evolving event environments. Where You'll Work and What's required: This role is based in Los Angeles, CA supporting FIFA & LA28 Retail Operations. At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay - we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.

Sales Supervisor (P/T) The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals. Responsibilities * Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service. * Assist in training and developing a successful sales team. * Ensure that all customer service initiatives are in place to address issues quickly and courteously. * Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager. * Communicate effectively with customers, team members, management, and corporate stakeholders. * Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed. * Be flexible and occasionally perform work outside of your specific role. Requirements * Minimum of 2-3 years of retail experience. * High school diploma or equivalent preferred. * Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs. * Excellent team-building skills. * Strong verbal and written communication skills. * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Benefits * 50% off employee discount and 40% off immediate family discount * Friends and Family Discount Events * Free shoe every season/quarter * Employee Assistance Program * Flexible schedule * Career Growth * Employee Referral Program * Access to Steve Madden's Perk Spot Program * 401K eligibility over the age of 21 with Company match after 6 months of employment * Paid time to vote * Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report The pay range of this position is $17-$21/hr plus commission. Actual rate will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, and 401K, if applicable.

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience. POSITION TITLE: Sales - Todd Snyder REPORTS TO: Store Management Team SUPERVISES: N/A RESPONSIBILITIES: Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals. Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program. Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales. Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions. Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer's individual style. Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels. Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift. Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers. Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP). Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues. Understand and adhere to all company policy and procedures. QUALIFICATIONS: Previous retail experience preferred. Strong verbal and written communication skills specifically with customers, sales leadership team and associates. Demonstrated collaborative skills and ability to work well within a team. Ability to receive feedback and take action when appropriate. Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products. Available to work a flexible schedule to include evenings, weekends and holidays. Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Ability to perform all Essential Job Functions. Proficient with technology.

Shoe Stylist (P/T) The Shoe Stylist is responsible for applying selling techniques to merchandise and developing a client base to build sales. Responsibilities ● Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer. ● Maintain outstanding standards in every aspect of customer service. ● Possess an understanding of all product information, merchandise promotions, test merchandise, and advertising efforts. ● Demonstrate salesmanship skills by consistently achieving and maintaining sales productivity levels. ● Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed. ● Be flexible and occasionally perform work outside of your specific role. Requirements ● 1-2 years of retail experience preferred. ● High school diploma or equivalent preferred. ● Strong verbal and written communication skills. ● Ability to process information or merchandise through the computer system and POS register system. ● Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Benefits ● 50% off employee discount and 40% off immediate family discount ● Friends and Family Discount Events ● Free shoe every season/quarter ● Employee Assistance Program ● Flexible schedule ● Career Growth ● Employee Referral Program ● Access to Steve Madden's Perk Spot Program ● 401K eligibility over the age of 21 with Company match after 6 months of employment ● Paid time to vote ● Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report "The pay range of this position is $16-$19/hr . Actual rate will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, and 401K, if applicable."