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Faneuil overview

Industry
Outsourcing/Offshoring
Revenue
Headquarters
Employees
1,636
Founded in
Organization type
Private
Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 4,500 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your program's requirements-geography and existing space have not been impediments to Faneuil's ability to bring fully operational spaces online within days of contract award.
Founded in 1993, Faneuil is an established company that loves to hire graduates from Valencia College, with 17.4% of its employees having attended Valencia College. Faneuil has established itself as a great place to work in Virginia, and it is number 13 on Zippia's list of Best Companies to Work for in Hampton, VA.The average employee at Faneuil makes $27,895 per year. Pay at Faneuil is significantly lower than some of its highest paying competitors, like ChaseSource, International Computer Systems, and InnoSource, which pay $48,366, $48,285, and $48,057, respectively.
Based in Virginia, Faneuil is a key player in the professional industry with 1,636 employees and an annual revenue of $142.0M.

Faneuil's mission statement

To provide integrated customer management solutions that enable our clients to build profitable lifetime customer relationships and exceptional customer service.

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3.6/5

Faneuil employee reviews

Based on 5 ratings

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Faneuil employee reviews

Faneuil employee reviews
3.6/5

Based on 5 ratings

Work at Faneuil? Share your experience.
Employee reviews
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5.0
A zippia user wrote a review on Jun 2023
Pros of working at Faneuil

Being able to help clients understand there bill

Cons of working at Faneuil

I loved my job

Faneuil benefits

Working emails for over time

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3.0
A zippia user wrote a review on Sep 2021
Pros of working at Faneuil

It was a pretty good call center experience

Cons of working at Faneuil

Due to covid related issues my kids couldn’t go to school and they weren’t understanding and all me to resign

Faneuil benefits

N/a

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3.0
A zippia user wrote a review on Jan 2021
Pros of working at Faneuil

My supervisor is very helpful she gets us through anything however the other people of the company are pains

Cons of working at Faneuil

The holiday pay is trash , how they treat us as a team is trash , also I find them to be a bit extra like they go above and beyond for themselves but not the agents

Faneuil benefits

Work from home

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4.0
A zippia user wrote a review on Jul 2020
Pros of working at Faneuil

The atmosphere the people i worked , location of job, overtime when needed, pay

Faneuil benefits

Overtime and pay

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3.0
A zippia user wrote a review on Jun 2020
Pros of working at Faneuil

Accumulation of vacation time and sick time

Cons of working at Faneuil

The wage and the same script over and over

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The team at Faneuil

  • The key people at Faneuil is Anna van Buren.
Key people
Anna van Buren
The inside scoop
Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 5,500 professionals nationwide. Most companies count on Faneuil to represent them in the very best light, exactly as it should be. Delivering on their customer-first philosophy, they develop customized technologies and implement best-in-class applications that ensure prompt, personalized support; information processing is fulfilled to the highest standards of accuracy, completeness and timeliness.

Faneuil rankings

Faneuil is ranked #13 on the Best companies to work for in Hampton, VA list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Faneuil salaries

Average Faneuil salary
$13.41
hourly
$27,895 yearly
Updated March 14, 2024

Evaluate Faneuil's commitment to diversity and inclusion.

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Faneuil diversity

8.9
Diversity score
We calculated Faneuil’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Faneuil’s workforce.
Faneuil diversity summary. Zippia estimates Faneuil's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Faneuil's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Faneuil's workforce.
  • Faneuil has 1,636 employees.
  • 73% of Faneuil employees are women, while 27% are men.
  • The most common ethnicity at Faneuil is White (59%).
  • 18% of Faneuil employees are Hispanic or Latino.
  • 13% of Faneuil employees are Black or African American.
  • The average employee at Faneuil makes $27,895 per year.
  • Employees at Faneuil stay with the company for 3.3 years on average.

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Faneuil financial performance

9.2
Performance score

Highest paying Faneuil competitors

Compare Faneuil salaries to competitors, including ChaseSource, International Computer Systems, and InnoSource. Employees at ChaseSource earn the highest average yearly salary of $48,366. The salaries at International Computer Systems average $48,285 per year, and the salaries at InnoSource come in at $48,057 per year.
RankCompanyAverage salaryJobs
1$48,3660
2$48,2850
3$48,0570
4$47,6680
5$47,6080
6$47,4670
7$46,1730
8$45,9100
9$45,5810
10$37,8740

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Faneuil FAQs

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Zippia gives an in-depth look into the details of Faneuil, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Faneuil. The employee data is based on information from people who have self-reported their past or current employments at Faneuil. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Faneuil. The data presented on this page does not represent the view of Faneuil and its employees or that of Zippia.

Faneuil may also be known as or be related to FANEUIL INC., Faneuil, Faneuil Inc and Faneuil, Inc.