Technical Support Specialist jobs at FANUC America

IT Support Analyst- Onsite in Chicago, IL- Contract to Hire Optomi, in partnership with an industry leader, is seeking an IT Support Analyst (Tier 1/2) to join their team. This person will work on a remote, long term contract. They will help to diagnose and troubleshoot various issues related to network, systems, servers, and databases. Responsibilities: Address technical issues beyond Tier 1 capabilities Troubleshoot various hardware, software, network, and systems issues through a ticketing system (Jira in this role) Troubleshooting and patching servers and system settings Escalate issues as necessary Setting up conference rooms with Zoom and MS Teams Utilize Active Directory for group policy and role based access control Apply today if your background includes: Experience troubleshooting various IT issues and escalating when necessary Experience utlizing Jira or a similar ticketing system Active Directory experience in a large organization- any Powershell/Python scripting is a plus Monitoring logs and dashboards using different monitoring tools Ability to work on site role in Chicago, IL (5x a week)

Shift: 8 am Duration: 6 months (contract to hire) Primary work location is in the office area of a warehouse building. However, if equipment issues arise, may need to go onto the warehouse floor (no PPE required). Position will convert to full-time Must be able to manage time effectively. Initial training will be provided for a few weeks, after which will need to work independently. Interviews will be conducted virtually (Eastern Time). Must have good technical experience (3 - 5years experience required) The Role: This role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT teams to resolve issues. The role emphasizes relationship building and developing a comprehensive understanding of site operations to enhance IT service delivery. Essential Functions: · Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects. · Issue Documentation: Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing. · Hardware Deployment: Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune). · Connectivity Maintenance: Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices. · User Account Setup: Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance. · Troubleshooting: Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary. · Performance Monitoring: Monitor the performance of supported devices and report recurring issues to the appropriate support groups. · Collaborative Support: Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. · End-User Assistance: Provide IT services for end users, including visitors within the assigned region. · Security Support: Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards. · Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team. · Project Participation: Support the implementation of desktop and server systems in collaboration with other infrastructure and applications teams. · Asset Management: Participate in network asset management as per documented processes. · Team Support: Assist application development teams as needed throughout project lifecycles. · Additional Duties: Perform other duties and special projects as assigned by the team lead. Minimum Qualifications: · Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus. · Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system. · Troubleshooting Skills: Basic hands-on software and hardware troubleshooting experience. · Data Privacy: Knowledge of applicable data privacy practices and laws. · Team Collaboration: Experience working within a team-oriented, collaborative environment. · Decision Making: Makes decisions within scope using available relevant data, and seeks guidance when necessary. · Business Focus: Shows an interest in understanding how the business operates and applies this understanding to improve service delivery. · Continuous Improvement: Willingness to ask questions and take actions to improve tasks or processes within his/her own scope of work. · Collaboration: Willing to collaborate effectively within his/her own team and across functional, business, geographic, and cultural boundaries. · Communication: Ensures written and oral communications are clear and appropriate for the audience. · Accountability: Accepts responsibility for actions and results, demonstrating drive and self-motivation. · Change Management: Supports changes within his/her area of work and engages peers and stakeholders constructively. · Planning & Prioritizing: Able to prioritize work based on dependencies, technology context, and impact to the business, while remaining adaptable to changing circumstances. Physical Demands: · Mobility: Regularly required to sit or stand, reach, bend, and move about the facility. · Lifting: Must occasionally lift/transport up to 50 pounds (PCs) · Vision: Vision abilities required by this job include close vision. Work Environment: · Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. · Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery.

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $55,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365 Configure and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: *******************************************************************

IT Systems & Operations Administrator Imagine working in a place where your manager truly believes in your personal and professional development. It's not imaginary. It's image One. It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment. We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions. We strive for life balance, not work-life balance. We genuinely want you to be happy. We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!” No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program. We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you! Who We Are ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that? What will your Responsibilities be? Maintain regular and routine attendance, either onsite or remotely as scheduled. Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet. Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office. Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management. Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms. Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed. Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades. Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.). Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements. Provide emergency after-hours support when required. Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service. Prepare and deliver ad hoc and routine IT reports for leadership and operational review. What do you need to have? 3-5 years of IT support, systems administration, or related technical role Experience with IT service management, infrastructure monitoring, and ticketing systems Preferred: CompTIA A+, Network+, Security + Microsoft or Cisco Certification SQL Certification Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems Management/Knowledge of Huntress MDR Software, VMware Power PDF and general management/oversight of 3rd party software Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure Excellent communication skills, both written and verbal Perks of this position Amazing workplace culture Medical, Prescription Drug, Dental and Vision Benefits Health Savings Account benefits Flexible Spending Account benefits Company paid Life Insurance Matching 401K savings instrument Paid Time Off Program Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off

Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote - Some travel to sites as needed - Must be local to Detroit, MI or Indianapolis, IN Period: 09/09/2024 to 04/26/2025 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Job Responsibilities: Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job Requirements: Bachelor"s degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Must be willing to work in different shifts. Fresh graduates are encouraged to apply.

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Job DescriptionBenefits: Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance IT Support Specialist Business Client Support (MSP Environment) Kentwood, MI Who We Are TeamLogic IT supports small and mid-sized businesses across West Michigan with secure, reliable, and personable IT services. We work hands-on with local clients and operate with structure, ownership, and follow-through. If you enjoy troubleshooting, communicating clearly, and helping people get back to work, youll fit right in. What Youll Do Serve as the first response for client support tickets via phone, email, and web portal. Diagnose and resolve issues involving: Windows 10/11 workstations Microsoft 365 accounts, licensing, Teams/SharePoint access Printing, user access, MFA, and basic networking issues Configure and deploy new user laptops/workstations. Use NinjaOne RMM and Autotask PSA to manage and document your work. Escalate more complex issues to the engineering team when appropriate. Occasionally visit local client sites for installs or hands-on support. What You Bring Required 13 years of professional IT support experience (service desk or equivalent). Familiar with ticketing workflow and communicating with non-technical users. Understanding of networking basics (IP, DNS, DHCP, gateways). Organized, reliable, and able to follow through on open requests. Valid driver's license and ability to support clients locally. Strongly Preferred MSP or multi-client IT support background CompTIA A+ (or willingness to earn within 90 days) Experience with Microsoft 365 Admin Center or Entra ID user management Experience with RMM/PSA tools (NinjaOne, Autotask, ConnectWise, Datto, etc.) This is not a trainee role. Prior professional IT support experience is required. Compensation & Growth $24$27 per hour, based on experience Certification reimbursement and paid professional development Growth path toward Client Service Technician Systems Engineer Technology Advisor Team culture based on consistency, accountability, integrity, and care Our Core Values Compassionate Personalized Committed Secure Reliable Excellent Servanthood We show up. We take responsibility. We follow through.

Do you want to improve and support end user computing systems? Do you have a passion for being a resource and leader to others? Are you great at collaborating with team members but still able to independently make problem solving decisions? Do you want to work for a company that was named a winner of 2020 & 2021 Chicago's Best & Brightest Companies To Work For? Does working in a highly-engaged organization, one that's committed to growth, collaboration and innovation interest you? IF SO, READ ON. WHAT YOU'LL DO: Provide moderate to complex system- level support of user operating systems Respond to incoming customer requests via Help Desk Tickets, phone, email and/or chat sessions, and walk-up inquiries. Engage and coordinate with other IT team members, and/or 3 rd party vendors as necessary to troubleshoot/address more complex Level 2 issues related to: Devices/Peripherals: computing hardware (Dell/Mac), phones (desktop/mobile), operating system (Windows/Mac), and VDI (Citrix). Workplace Technology: executive support, meeting/training/board rooms, local network, wireless access, digital signage, printers, reception area, temperature scanners, and employee badging system. Messaging/Productivity software: MS Office 2013, MS 0365/Teams, Skype, and/or Zoom Monitor and manage ticket queues, trends, and service level commitments daily, with a customer-centric and preventative care approach Provide active support and resolution of Password issues, user lockouts, etc. through to closure to achieve high level of first call (Interaction) closure without the need to create Incidents and assign to Level 2 technicians Provide Workplace Technology Support - provide active support for all conference rooms and training rooms audio visual equipment, including setup for meetings and end user support as issues arise Assist with new user creation and troubleshooting of, and not limited to, Active Directory, Exchange, Yealink Phone System, and VDI workstations (Citrix). Provide Desktop Backup; Desktop Security (malware/virus) Management and Monitoring Troubleshoot user issues with desktops, laptops, phones, and mobile equipment Provides project related support to the IT Technical Support Engineer for IT initiatives and/or process improvements. Meet or exceed department performance metrics such WHO YOU ARE: Excellent oral and written communication skills Experience providing Level 2 Help Desk and Executive support Strong aptitude in Windows OS repairs, spyware/virus removal, hardware upgrades and troubleshooting Experience with Windows 10and Office 365 suite Experience supporting Active Directory Able to manage multiple tasks and quickly resolve internal customer issues Able to quickly triage and prioritize multiple issues based on severity and impact WHAT YOU'LL NEED: Work History Requirements: Minimum of 2-4 years related work experience, either full or part time, in a similar role. Education Requirements: Some college coursework, Associate or Bachelor degree or equivalent work experience W HAT WE OFFER: Competitive compensation Medical, dental, & vision coverage Generous PTO policy Summer/Flex Hours all year round Learning & Development Opportunities Progressive Wellness Program 401k matching program Generous Profit Sharing contribution FUN work environment with many company sponsored events W HAT OUR EMPLOYEES SAY: “Teamwork and collaboration are key factors to success at NETWORK. The learning is constant, every single day is different than the previous day and you are always exposed to new challenges. The entire NETWORK team strives to be the best for each other and our many customers.” - Current NETWORK Employee Our PEOPLE and CULTURE are the most important ingredient for our success at NETWORK. That's because constant feedback is in our DNA and HOW you do it is as important as WHAT you do. NETWORK is proud to be an equal opportunity employer. We are committed to creating a diverse workforce.

Responsive recruiter Benefits: Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance IT Support Specialist - Business Client Support (MSP Environment) Kentwood, MI Who We Are TeamLogic IT supports small and mid-sized businesses across West Michigan with secure, reliable, and personable IT services. We work hands-on with local clients and operate with structure, ownership, and follow-through. If you enjoy troubleshooting, communicating clearly, and helping people get back to work, you'll fit right in. What You'll Do Serve as the first response for client support tickets via phone, email, and web portal. Diagnose and resolve issues involving: Windows 10/11 workstations Microsoft 365 accounts, licensing, Teams/SharePoint access Printing, user access, MFA, and basic networking issues Configure and deploy new user laptops/workstations. Use NinjaOne RMM and Autotask PSA to manage and document your work. Escalate more complex issues to the engineering team when appropriate. Occasionally visit local client sites for installs or hands-on support. What You Bring 1-3 years of professional IT support experience (service desk or equivalent). Familiar with ticketing workflow and communicating with non-technical users. Understanding of networking basics (IP, DNS, DHCP, gateways). Organized, reliable, and able to follow through on open requests. Valid driver's license and ability to support clients locally. Strongly Preferred MSP or multi-client IT support background CompTIA A+ (or willingness to earn within 90 days) Experience with Microsoft 365 Admin Center or Entra ID user management Experience with RMM/PSA tools (NinjaOne, Autotask, ConnectWise, Datto, etc.) This is not a trainee role. Prior professional IT support experience is required. Compensation & Growth $24-$27 per hour, based on experience Certification reimbursement and paid professional development Growth path toward Client Service Technician → Systems Engineer → Technology Advisor Team culture based on consistency, accountability, integrity, and care Our Core Values Compassionate • Personalized • Committed • Secure • Reliable • Excellent • Servanthood We show up. We take responsibility. We follow through. Compensation: $24.00 - $27.00 per hour Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Controls Application Engineer / Technical Support Sales Specialist Industry: Industrial Machinery Manufacturing About the Role: Join a leading industrial machinery manufacturer as a pivotal member bridging engineering expertise with sales acumen. This role demands a hybrid professional: someone grounded in electrical controls engineering who thrives in customer-facing technical sales and hands-on project support. You'll be the technical backbone that supports sales teams while engineering and commissioning control systems for smaller-scale integration projects. Key Responsibilities: Sales Technical Support Partner with sales during Request for Quote (RFQ) walkthroughs to capture critical system details that ensure precise, competitive proposals. Conduct thorough site assessments going beyond initial walkthroughs to validate system parameters and identify installation complexities. Collect and document critical data such as motor horsepower ratings, drive specs, enclosure requirements, conduit pathways, operator interface needs, and field device layouts. Collaborate with electrical contractors to develop clear, actionable installation scopes and task lists to streamline proposal accuracy. Facilitate contractor site tours, answer technical queries, and critically assess proposals to recommend best-fit solutions. Control Systems Engineering Design, draft, and deliver electrical schematics and bills of materials for projects scoped under 200 engineering hours. Develop and troubleshoot PLC and HMI programs, primarily leveraging Rockwell Automation platforms and other industry-standard tools. Lead panel testing, ensuring pre-commissioning readiness before field deployment. Oversee commissioning and startup activities on-site for smaller integration projects, typically completed within a week. What We're Looking For: Bachelor's degree in Electrical Engineering (BSEE), Mechanical Engineering (BSME), or comparable experience. Proven ability to follow through on commitments with meticulous attention to detail. Strong interpersonal and communication skills, able to confidently engage technical and non-technical stakeholders. Hands-on industrial plant experience preferred, ideally within manufacturing environments. Solid organizational and analytical mindset, capable of managing multiple project details simultaneously. Technical self-confidence coupled with a customer-oriented sales approach. Willingness to travel approximately 25-30% of the time, mainly short trips. Proficiency in AutoCAD and Microsoft Office suite (Word, Excel). Demonstrated experience programming Rockwell Automation PLCs and HMIs (Panelview ME/SE, Wonderware, Ignition). Why This Role? You'll be joining a company that values engineers who can sell smartly and sell engineers who can deliver smartly. If you want a role where your technical skills directly impact customer success while growing sales opportunities, this is the place.

Qualifications: Hands on support. deploy, install, configure, troubleshoot, and maintain computer systems Strong troubleshooting and problem-solving skills Solid understanding of Microsoft Windows OS and Microsoft 365 No telework, all duties will be performed on-site. CMMC or NIST 800-171 experience is required Education: Associates Degree in Computer Science plus A+ certification would be preferred, but not mandatory

Stefanini has a Deskside Technician position in Whitehall, MI. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills; including Office 365 is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting. Qualifications REQUESTED QUALIFICATIONS: · 2+ years of experience providing desk side support. · Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc. · Proficient in the latest Microsoft Office Applications (Office 365) · Remedy Software or related ITSM ticketing tool experience - Remedy preferred · Printer support can include barcode printers, various types of scanners (mainly HP and Sharp) · Ability to resolve Windows7 Operating System Issues and Errors · Network troubleshooting skills and knowledge (mainly Cisco) · Understanding of Symantec Virus Scan software · Customer infrastructure support (wiring and connectivity) · Proficient in Microsoft Active Directory · Ability to maintain and abide with compliance activities driven from a central compliance group · Experience with computer asset tracking and lease management · Working knowledge of Cisco devices/networking is preferred · Some experience with support and administration of telephones (PBX system and/or VoIP system). · Ability to communicate technical information to non-technical audiences · Strong sense of customer service · Good organizational skills · Excellent Verbal and Written Communication Skills · Ability to sift through technical issues and know what to do next and/or when to escalate for help · Technical degree or equivalent end-user supporting experience · Ability to multi-task · Team-oriented / team player / ability to share ideas as well as listen to ideas · Ability to walk and bend and perform labor-related duties of connecting computer equipment · Ability lift up to 50 lbs. when moving electronic equipment Additional Information Contract

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description 2+ years of experience providing desk side support. Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc. Printer support can include barcode printers, various types of scanners (mainly HP and Sharp). Ability to resolve Windows XP and Windows7 Operating System Issues and Errors Basic Network troubleshooting skills and knowledge (mainly Cisco) Proficient in the latest Microsoft Office Applications Understanding of Symantec Virus Scan software Remedy (Software experience (preferred) Customer infrastructure support (wiring and connectivity) Proficient in Microsoft Active Directory Sarbanes Oxley Policies and Processes Maintain and abide with compliance activities (these activities are driven from a central compliance group). Experience with Computer asset tracking and lease management Experience with user ID creation Ability to communicate technical information to non-technical audiences Strong sense of customer service Good organizational skills Excellent Verbal and Written Communication Skills Ability to sift through technical issues and know what to do next and/or when to escalate for help Technical degree or equivalent experience Ability to multi-task Team-oriented / team player / ability to share ideas as well as listen to ideas Working knowledge of Cisco devices/networking is preferred Some experience with support and administration of telephones (PBX system and/or VoIP system). Ability to walk and bend and perform labor-related duties of connecting computer equipment Ability lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task Qualifications Open to on call, site visit and overtime.

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. Details: What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP #LI-ONSITE #LI-KG1

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Skill Experience with Polycom and Tandberg video and audio conferencing equipment Candidates must have active Security+ certification Candidates must have ability to work autonomously - independent of direct supervision Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Qualifications Skill Experience with Polycom and Tandberg video and audio conferencing equipment Candidates must have active Security+ certification Candidates must have ability to work autonomously - independent of direct supervision Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Additional Information Thanks and Regards, Karan Sharma 510-254-3300 ext. 150

Details: Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: **************/ email: Manisha Singh (***************************) for faster processing! Good understanding and knowledge of: Windows 11 MS Office 365 with expertise in Excel, Word, PowerPoint MS Outlook Laptop Support Networking (Networking is all networking, including home setup, mobile wireless and basic commercial.) Mobile device support (The majority of mobile device support would be on the iPhone but familiarity with all forms would be helpful.) Malware removal Details: Additional required Qualifications: High school diploma or equivalent required 1-2 year relevant experience Previous experience in a helpdesk environment is an asset Must be highly motivated, with a positive "Can-do" attitude Must have a hands-on attitude to all aspects of the day to day operation Must possess concrete customer service skills Preferred Qualifications: Excellent oral and written English skills Ability to communicate with all levels of the organization Ability to work efficiently under stress Must be flexible and willing to adapt quickly due to priority changes Ability to work both independently and in a team-oriented environment *Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives* About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company. #LI-MS3#LI-ONSITE