Customer Retention Specialist - Warwick
Farmers job in Warwick, RI
We are Farmers!
We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews.
Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met.
Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support.
Provides peer support through on-the-job training and knowledge sharing.
Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS, Warwick RI, or Dayton, OH
Essential Job Functions
Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review.
Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions.
Explains premium changes. Quotes, sells, and generates premium.
Analyze, clarify and resolve complex policy and account related questions from external customers.
Accesses account information and communicates while working in multiple systems across all brands.
Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations.
Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking.
Resolves issues requiring expert support.
Actively listens to customer concerns to identify trends or patterns.
Recognizes opportunities for innovation and process improvement and makes recommendations to leadership.
Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues.
Leads implementation of process changes. Monitors performance metrics and prepares reports.
Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.
Stays current with relevant product(s), which includes all specialty lines.
Champions change initiatives and fosters acceptance and support for these changes within the team.
Physical Actions
Job is performed in-person at a Farmers office or virtually at an approved alternative work location.
The physical work environment is indoors and climate-controlled with adequate lighting and ventilation.
Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions.
Frequently sits for prolonged periods of time, up to a full shift.
Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces.
Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance.
Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties.
Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift.
Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees.
Possesses clear vision, with or without correction, to visually read and verify information.
Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects.
Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace.
Jobs in this category require rare, if any, travel.
Education Requirements
High School Diploma or equivalent required.
Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license.
Ability to be appointed to sell insurance in all states required.
Experience Requirements
2 years of experience in insurance or related field required.
Experience providing advanced customer support within a high-volume, complex environment preferred.
Benefits
Farmers offers a competitive salary commensurate with experience, qualifications and location.
o DC/NJ/NY/OH Only: $27.04 - $45.90
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on https://*********************************/#offer
Job Location(s): US - RI - Warwick
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************
Easy ApplyInbound Sales Consultant - Base Pay + Uncapped Incentive (Hybrid - Warwick, RI)
Farmers job in Warwick, RI
Sales Trailblazer Wanted! | Hybrid Role in Warwick, RI | Uncapped Earnings + Career Growth
Are you a persuasive communicator who thrives in a fast-paced performance driven environment? Join our January 2026 class of Inbound Sales Consultants and help customers protect what matters most. At Farmers, your ambition fuels your income and your future. In this role, you will respond to calls coming into our call center by positively promoting Farmers insurance products to prospective customers, consulting with customers to understand their needs, and selling those products which best fit the customer's needs. You may also make outbound calls to optimize sales potential.
Check out a Day in the Life of a Sales Representative!
Uncapped Compensation
Join a team where your performance drives your paycheck! Our compensation package is designed to reward your success.
Our model includes guaranteed annual base pay of $43,056 - $67,500 based on your experience
A competitive benefits package PLUS an uncapped performance-based incentive, giving you the opportunity to increase your earnings on average up to an additional $27,300 on top of the guaranteed base pay annually.
Many of our top performers who consistently meet and exceed their goals earn up to an additional $75,000 on top of their annual base pay.
If you're driven, competitive and ready to grow, this is the place to do it!
What you'll bring:
Minimum 1 year of experience in a sales environment
Proven ability to meet quotas, metrics and goals
A drive to work in a fast-paced, high energy environment
Desire for a long-term career within the insurance industry
Proven ability to take initiative, solve problems, and prioritize tasks
Direct sales skills, and the aptitude to influence customers and close the sale
Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage information in understandable terms
Must be eligible to obtain resident/non-resident property and casualty license in all required states
Here's what you will accomplish as a member of our team:
Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls
Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
Navigate multiple computer systems while seamlessly interacting with the customer
You'll thrive here if:
Self-motivated & goal-oriented - You set ambitious goals and chase them relentlessly.
Customer-focused - You build trust and tailor solutions with empathy.
Tech-savvy & adaptable - You navigate systems with ease and embrace change.
Coachable & curious - You welcome feedback and seek growth.
Accountable & reliable - You own your outcomes and show up ready.
Location & Schedule:
Workplace: Hybrid ( #LI-Hybrid )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty miles of the office.
Office location: 700 Quaker Lane Suite 300, Warwick, RI 02886
Initial training may require in-office attendance, with the required days varying based on business need. Once training is complete, you'll transition to a hybrid work model, working in-office three days per week and virtual two days. While most teams are in-office Monday through Wednesday; your assigned shift may vary.
Work Schedule:
Our priority is to our customers, and we work non-traditional hours to match their needs. Candidates hired for this role must be available to work any shifts within the hours below; this may include evenings, Saturdays, and holidays. Shifts are assigned based on business needs.
Department Hours:
Training Hours/location: TBD
After training schedule: Monday-Friday 8am-6pm EST (shift will be assigned to you after training)
Rotational Saturdays 8am-5:30pm EST (once a month)
Full-time- 40 hours/week; five 8-hour shifts per week.
Education Requirements:
High School Diploma or GED
The ability to obtain a Property & Casualty license
Benefits
Farmers offers a competitive salary commensurate with experience, qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on ************************************************
Job Location(s): US - RI - Warwick
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Sr. Field Territory Manager - Springfield/Worcester
Farmers job in Worcester, MA
We are Farmers!
We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Field
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
This position manages an assigned territory of core Foremost Independent Agencies, including responsibilities to prospect and appoint new agencies, drive profitable premium growth, and achieve financial and operational goals. This role develops and manages agency partnerships and serves as the primary relationship between the agency and the company.
The position develops and successfully promotes and supports the available suite of Foremost products and services, including a portfolio of complex accounts, within an assigned territory. This role is at the forefront of building premium growth through relationships with agents to ensure market share is built successfully.
This position is an individual contributor who works independently with minimal guidance and direction from management and field distribution partners while performing work with business unit and enterprise impacts. It may mentor or coach less experienced team members to support peer learning but has no supervisory responsibilities. The position is remote with required weekly field travel.
Essential Job Functions
Owns and manages assigned territory driving profitable growth to achieve financial and operational targets. Leads, develops, and executes territory tactical plan and agency management processes (example business planning, training, compensation) to support financial and operational targets, measure results, and pivot as necessary.
Independently builds and cultivates mutually beneficial agency partnerships in person with agency ownership, management, and frontline staff using a consultative sales framework. Acts as a trusted advisor while delivering product, underwriting philosophy, appetite, and system training to support retention and new business development to increase depth and maximize agency revenue. Creates, maintains, and executes high quality agency strategies and plans, including holding agents accountable, to achieve written premium, profit, and new business goals.
Collaborates with field distribution partners to plan and align strategic and tactical components with key business strategies such as carrier consolidation (agency book consolidation), agency storefront expansion, and new product or program rollout support. Drives and ensures quality of new business flow, appropriate mix of business, and overall risk management of both individual agency books and overall assigned territory. Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory.
Strategically utilizes internal reporting and tools designed to support the Independent Agent channel including all Marketing and Development programs, business development tools and internal production and profitability data and analysis. Performs other duties as assigned. Serves as a subject matter specialist to assist in leading, collaborating, influencing, and supporting internal business partners (e xample underwriting, product management, claims, service ops) to identify and capitalize on opportunities, solve problems, share key competitor and industry intelligence.
May mentor or coach less experienced team members in support of peer learning and developing team capabilities.
Physical Actions
Job is performed in-person at a Farmers office or virtually at an approved alternative work location. Job may include work performed at field locations. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Field work performed outdoors may include exposure to weather elements. Frequently sits or stands for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and places objects or materials weighing up to 50 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Occasionally performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category may require regular travel between Farmers offices, alternative work locations, and/or field locations.
Education Requirements
High School Diploma or equivalent required.
Bachelors degree preferred.
CIC, CPCU, or insurance licenses preferred upon hire.
Experience Requirements
Minimum five years of field insurance sales and management work experience with progressing responsibility.
Experience achieving consistent profitable premium growth and sales success.
Benefits
Farmers offers a competitive salary commensurate with experience, qualifications and location.
MA Only: $89,100 - $135,100 + Sales Incentive Plan Target of 30%
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on https://*********************************/#offer
Job Location(s): Open to Worcester area, west to Springield (within 50 miles of Springfield) / Boston proper residents not eligible for this territory at this time
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************
Easy Apply