Teller jobs at Farmers State Bank of Waupaca - 7 jobs

Department: Teller Reports to: Branch Management Supervises: None Summary: Provides prompt, courteous service to customers by processing transactions provided, answering questions, and referring to other departments. Acts as a resource to other tellers, and has certain levels of operational authority. Accurately maintains a fund of cash. Functions as the bank's primary contact with the public. Essential Job Functions: * Serves customers at teller window, processing a variety of transactions using own judgment within limits regarding the validity of transactions presented. * Meet with current or prospective customers and counseling them on the benefits and features of bank products. * Stays abreast of regulations, robbery and physical security changes at Branch to protect oneself and the Branch. * Prepares forms for opening/closing accounts, including checking, savings, CD's, savings bonds. Establishes proper identification of new customer, and decides whether to accept new account based on credit report and ID provided. * Trained on FSB's Customer Acquisition and Growth program and able to perform duties aligned with the program. * Telephone inquiries from customers and other bank personnel, which could include answering questions on bank products, referring customers to other bank departments (financial services, trust). * Sells money orders, cashier's checks, and cash advances. * Process transactions that arrive in the night drop or mail and send customers receipts. * Order funds for businesses, coin and bills, ordering foreign currency. * Balance cash drawer. * Balance ATM machine. * Maintain vault cash, open/closes vault daily, if given responsibility of vault teller. * Balances ledger accounts daily/when needed. * Recognize customer needs and refer to respective department. * Performs other related duties as assigned. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. This position requires regular use of a computer. The employee must be able to travel between branch locations on a regular basis. The noise level in the work environment is usually light to moderate. Requirements Job Requirements: * High School Education or equivalent. * Customer Service skills, both phone and face to face. * Ability to work within defined parameters and make decisions using provided guidelines. * Knowledge of bank products and services, and regulatory requirements related to cashing checks, and other deposit/loan payment transactions.

The Lead Universal Banker is responsible for overseeing the efficiency and functioning of the teller area. This position will also manage Universal Bankers in their assigned branch while also providing excellent customer service and identifying Bank products to best meet the needs of customers. Essential Functions and Responsibilities: Supervise Universal Bankers in assigned branch. Maintain sufficient, skilled retail staff by scheduling appropriate employees and providing ongoing training and cross-training opportunities. Collaborate with Branch Manager/Market Manager to conduct timely and constructive performance evaluations. Assist with the Branch audit of internal control systems and procedures. Verify important information including endorsements, dates, and identification to cash or deposit checks and pay out funds. Conduct various banking transactions, including cash checks, accept deposits, and issue customer receipts. Prepare, verify, and issue cashier's checks and money orders. Balance cash drawer daily according to established procedures and report any teller cash differences immediately to the direct supervisor. Prepare monies for external shipment. Balance all vaults at end of day. Refer and solicit consumer loans other banking products/services as well as open new accounts. Maintain IRA and HSA product knowledge, open IRA and HSA accounts, and act as a retail contact person regarding IRA and HSA accounts. Answer Branch phones and assist customers. Update customer and account information and complete all associated paperwork. Refer and solicit consumer loans and other banking products/services. Attend and contribute to staff and Bank meetings. Demonstrate a helpful, friendly, and team-player attitude. Follow established security protocol including proper robbery/hold-up procedures. Maintain the teller area to ensure the safety of all negotiable instruments and confidential records. Travel to other locations as needed. Work varying schedules based on branch hours including the Saturday rotation. Qualifications Knowledge/Skills/Abilities: Excellent written and verbal communication and interpersonal skills. Thorough understanding of customer service and Bank products/services. Ability to remain friendly and calm in stressful situations. Above average knowledge of fundamental mathematics. Ability to be trustworthy and act with integrity. Education/Experience/Licenses/Certifications: High school diploma or recognized equivalent required. 1+ years of customer service experience required. Retail sales experience preferred. Cash handling and transactional experience preferred. Management experience preferred. Experience in a professional financial environment preferred. Bi-lingual preferred. Equipment/Software: Ability to operate general office equipment. Proficient in Microsoft Office Suite. Physical Requirements: The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mainly in an office setting. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Activity Frequently (70-100%) Occasionally (40-69%) Rarely (0-39%) Standing X Sitting X Bending X Reaching X Lifting 20 lbs. Sales Expectations: Sales goals are measured by accounts and products opened and are used in conjunction with work performance to calculate employee success. This position is expected to meet the minimum requirements. Additional training may be required if goals are consistently not met. Metric Checking Accounts Products Closed Referrals Closed Loans Cross-sell Established Goal 2 12 2 2 4

Full-time Description Farmers State Bank is looking for a dependable, detail-oriented Full-time Universal Banker that will work in the Clear Lake or Mason City branch. Duties and responsibilities include the following: Accepts checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into system Cashes checks and processes withdrawals Processes loan payments Balance a cash drawer with accuracy Identifies fraudulent activity Assists with night depository and vault duties Effectively cross-sells bank services May open accounts as needed Maintains a well-developed, current, working knowledge of the complete bank line of products and services Assists with special projects and duties as assigned Requirements Requirements for this position include the following: High School Diploma or equivalent Basic working knowledge of Microsoft Office (Word, Excel, PowerPoint) Available to work Monday through Friday during regular bank hours, with rotating Saturday mornings Must be available to float between different offices as needed Must be dependable and able to work the required shifts Maintain professional appearance and behavior at all times Strong customer service skills and ability to work with all types of customers

Performs teller duties, both routine and complex accurately and professionally. Assists with customer inquiries/problem solving. Willing rotates between locations, as needed. PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES: Receiving and processing Teller transactions accurately and timely. Follows Bank procedures. Cross sells and/or refers Bank products and services. Interacts with customers to identify their needs. Works with appropriate areas of the Bank to refer customers. Verifies and balances assigned cash drawer. Assists in reconciling errors or discrepancies for self and other tellers. Maintains adequate cash drawer limits as required by Bank policy. Provides outstanding customer service for all types of customer inquiries and transactions. Includes accurate, professional, efficient service to all customers. Opens night deposit vault and ensures contents are processed using dual control at all times. Services ATM and processes ATM deposits. SECONDARY DUTIES AND RESPONSIBILITIES: Rents/grants access to safe deposit boxes. Compliance with bank policies and procedures and federal and state laws/regulations. Other duties as may be assigned. REQUIREMENTS: High School Diploma Required 2 to 3 years of related cash handling experience and/or training Thorough product knowledge Skill in operating personal computer and various software packages Good communication skills, both verbal and written Sales skills Understanding of regulatory compliance Flexible and open to change Ability to maintain confidentiality 15-20 hours/week with Saturday availability

Department: Teller Reports to: Branch Management Supervises: None Summary: Provides prompt, courteous service to customers by processing transactions provided, answering questions, and referring to other departments. Acts as a resource to other tellers, and has certain levels of operational authority. Accurately maintains a fund of cash. Functions as the bank's primary contact with the public. Essential Job Functions: Serves customers at teller window, processing a variety of transactions using own judgment within limits regarding the validity of transactions presented. Meet with current or prospective customers and counseling them on the benefits and features of bank products. Stays abreast of regulations, robbery and physical security changes at Branch to protect oneself and the Branch. Prepares forms for opening/closing accounts, including checking, savings, CD's, savings bonds. Establishes proper identification of new customer, and decides whether to accept new account based on credit report and ID provided. Trained on FSB's Customer Acquisition and Growth program and able to perform duties aligned with the program. Telephone inquiries from customers and other bank personnel, which could include answering questions on bank products, referring customers to other bank departments (financial services, trust). Sells money orders, cashier's checks, and cash advances. Process transactions that arrive in the night drop or mail and send customers receipts. Order funds for businesses, coin and bills, ordering foreign currency. Balance cash drawer. Balance ATM machine. Maintain vault cash, open/closes vault daily, if given responsibility of vault teller. Balances ledger accounts daily/when needed. Recognize customer needs and refer to respective department. Performs other related duties as assigned. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. This position requires regular use of a computer. The employee must be able to travel between branch locations on a regular basis. The noise level in the work environment is usually light to moderate. Requirements Job Requirements: High School Education or equivalent. Customer Service skills, both phone and face to face. Ability to work within defined parameters and make decisions using provided guidelines. Knowledge of bank products and services, and regulatory requirements related to cashing checks, and other deposit/loan payment transactions.

Department: Teller Reports to: Branch Management Supervises: None Summary: Provides prompt, courteous service to customers by processing transactions provided, answering questions, and referring to other departments. Acts as a resource to other tellers, and has certain levels of operational authority. Accurately maintains a fund of cash. Functions as the bank's primary contact with the public. Essential Job Functions: Serves customers at teller window, processing a variety of transactions using own judgment within limits regarding the validity of transactions presented. Meet with current or prospective customers and counseling them on the benefits and features of bank products. Stays abreast of regulations, robbery and physical security changes at Branch to protect oneself and the Branch. Prepares forms for opening/closing accounts, including checking, savings, CD's, savings bonds. Establishes proper identification of new customer, and decides whether to accept new account based on credit report and ID provided. Trained on FSB's Customer Acquisition and Growth program and able to perform duties aligned with the program. Telephone inquiries from customers and other bank personnel, which could include answering questions on bank products, referring customers to other bank departments (financial services, trust). Sells money orders, cashier's checks, and cash advances. Process transactions that arrive in the night drop or mail and send customers receipts. Order funds for businesses, coin and bills, ordering foreign currency. Balance cash drawer. Balance ATM machine. Maintain vault cash, open/closes vault daily, if given responsibility of vault teller. Balances ledger accounts daily/when needed. Recognize customer needs and refer to respective department. Performs other related duties as assigned. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. This position requires regular use of a computer. The employee must be able to travel between branch locations on a regular basis. The noise level in the work environment is usually light to moderate. Requirements High School Education or equivalent. Customer Service skills, both phone and face to face. Ability to work within defined parameters and make decisions using provided guidelines. Knowledge of bank products and services, and regulatory requirements related to cashing checks, and other deposit/loan payment transactions. Salary Description Min. $14.55, Mid. $18.20, Max. $21.85