Customer Service Associate/Cashier jobs at Fast Lane US

Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. Analyzes survey results for improving communication process and providing feedback to the communication owners. Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. Provides feedback to agents and managers based on observed strengths and improvement opportunities. Analyzes readership, comprehension and application of communicated actions. Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. Uploads communications to system after obtaining necessary approvals. Identifies trends in service and provides that data to the training team to enhance current training. Documents customer/call communications processes. Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. Coordinates with client and other Quality team members to obtain content for agent communications. Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. Identifies agent communication needs and makes recommendations to Call Center management. Minimum Qualifications Associate's Degree or equivalent relevant experience Professional Certifications or License preferred; 5-8 years of experience in call center, quality control, quality assurance and/or training. Other Job Specific Skills Extensive experience with quality assurance program creation or execution. Extensive Experience with call center call monitoring/recording software. Exceptional customer service and problem-solving skills. Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. Excellent analytical skills and strong decision-making abilities. Proven ability to achieve and maintain departmental quality standards. Superb Internet software and Windows operating systems and software skills. Exceptional ability to train and develop new and existing support agents. Excellent interpersonal, facilitation, and relationship management skills. Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. Great coordination skills across multiple departments of the Customer system.

The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests. ESSENTIAL DUTIES & RESPONSIBILITIES Review call sheet on daily basis from Team Leader Make phone calls to each provider to confirm our written request was received Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol Diary the next call for proper follow up activities Assign the proper codes for status messages to client Determine if a copy fee is required and arrange the preparation of the check Inform Request Processing of any address changes to providers or clients Keep Client Specialist informed of difficult Providers Prepare excel spreadsheets as required by Providers PERFORMANCE METRICS Non-Hospital Location Caller Upon completion of sixty-day probationary period, an average of 60 requests will be updated daily or 300 per week Six months of employment 325 assignment updates per week Eleven months of employment 350 per week Sixteen months 350 per week Twenty-three months 400 per week Hospital Location Caller Upon completion of sixty-day probationary period, an average of 65 requests will be updated daily or 350 per week Six months of employment, 400 assignment updates per week Eleven months of employment, 425 per week Sixteen months, 450 per week QUALIFICATIONS Excellent oral and written communication skills; strong interpersonal skills Strong client focus: ability to interact with customers at all levels Strong analytical and problem-solving skills; high-level of attention to detail Ability to multi-task effectively and maintain organization and composure under high pressure Strong knowledge of Microsoft Office (Excel, Word) Capable of making timely, independent decisions Ability to work to deadlines and prioritize work Ability to work independently and as part of a team EDUCATION REQUIREMENTS Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience SUPERVISORY RESPONSIBILITIES None PHYSICAL DEMANDS Must be able to sit for prolonged periods in a 7 1/2 hour to eight-hour day. Excessive use of phone, computer keyboard and monitor WORK ENVIRONMENT Must be able to work with Management to ensure MCS standards Pay rate, starting at $15-$16 an hour

The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards. Key Responsibilities: Handle customer inquiries and resolve issues promptly and professionally. Analyze customer service needs and communicate effectively with service and technical departments. Solve basic customer problems while ensuring a positive customer experience. Frequently report to the Customer Service Manager. Experience Level: Level II: 3-5 years of experience in customer service or a related field. Powered by JazzHR TcUYayhsyd

**About the Role** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! **_What You'll Do_** + Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like + Use your computer skills to research requests and accurately record the details of your calls / contacts + Manage assigned cases from beginning to end by researching and assisting customers until case resolution + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Excellent written and verbal communication skills + Ability to navigate a computer and the web + Typing skills (minimum 25 words per minute - Click here (**************************** to take a free typing test!) _(direct link to test: ******************** **_Eligibility Requirements_** + High school diploma or equivalent + Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Available to work shifts within the call center's hours of operation: + Monday through Saturday + 8 a.m. to 9 p.m. Eastern time + Must be able to stick to the schedule reliably, as some queues are time sensitive **_Remote Work Requirements_** + Michigan resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance (company paid) **_Benefits to Make Your Life Easier_** + Teladoc: 24/7 online access to doctors + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** + Click here to view Morley's CCPA Notice for applicants in California: ******************************* + Click here to view Morley's privacy policy: ************************************************

Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization. Identifies solutions that address billing issues and presents appropriate resolution options to customers.Negotiates and authorizes billing settlements within established limits and adjusts customer accounts Business Support

Do you have a passion for helping people discover solutions to their problems? Do you geek out when talking about networks and security? Do you get excited learning about new tech? Do you love working with people and serving their needs? Do you get a thrill finding that one last missing piece of the puzzle? If so, keep reading… The Customer Support team at RTA is looking for a Technical Support Specialist. This role is responsible for escalated support cases. This role balances excellent people skills with deep technical knowledge, including Firewalls, Windows Error logs, Windows Server setup, Crystal Reports, SQL Scripting, PowerShell Scripting, and C# programming/troubleshooting for internal tools. The role will also assist customers with our API setup and require Javascript knowledge. Someone Who What We're Looking For Feels at home working in a Customer Support team. This means you are not afraid to mix it up or be held accountable by the team and are willing to hold them accountable as well. People with trust issues need not apply. Passionately cares about our clients and the jobs they do. Our clients are fleet managers, parts clerks, automotive technicians, and they maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day. Puts the needs of the client and the team before their own. Is willing to lift boxes, clean floors, and hold doors if that is what it takes to get something done. Loves to learn, grow, and stretch themselves through goal setting and daily habits. Thinks of themselves less, while not thinking less of themselves. Is constantly looking for more: more to learn, more to do, and more opportunity. Cares about the individual and overall growth of the team and is willing to guide and teach what they know to members of the Customer Support team. Does this sound like you? Let's talk! Key Results Areas (aka the Job Outcomes) Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern to provide a timely resolution Effectively educate customers on product use and assist them in fully utilizing available features to improve Maintain effective call ownership by ensuring contact with ongoing issues and managing open items Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call. Utilize or create resources and tools as needed to help take over and resolve difficult issues. Job Requirements Over 2 years of experience in B2B enterprise application support, specializing in troubleshooting and resolving complex technical issues in SaaS environments. Proficient in analyzing and interpreting API and scripting documentation to diagnose issues and implement solutions for both reactive support cases and proactive project deliverables. Advanced SQL proficiency, with a strong ability to perform complex data queries and forensic analysis to uncover root causes of application issues across relational database systems. Familiar with JavaScript and dataflow logic, capable of identifying and documenting critical bugs and functional discrepancies for escalation to software engineering teams. Serve as a product subject matter expert and primary technical escalation point for Customer Support Representatives (CSR), offering guidance on advanced customer issues and unique use-case scenarios. Experience with PowerShell scripting for automation and system management tasks across enterprise Windows environments. Skilled in API integration support, including hands-on experience with tools like Postman for validating, testing, and troubleshooting RESTful API endpoints. Capable in Windows Server administration, including setup, configuration, and ongoing system management responsibilities. Contribute to internal documentation by authoring and maintaining knowledge base articles, ensuring accurate and up-to-date resources for both support teams and customers. Familiarity with MongoDB and Microsoft SQL Server environments, with the ability to navigate and extract relevant data as needed. Feeling confident that this is in your wheelhouse? Let's put that to the test! The Bottom Line You've made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around customer service, and a passion for working with fleet professionals. This role is in person M-F. About Us RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our mission is to bring clarity, confidence and peace of mind to Fleet Managers, by empowering them to save time, decrease costs, and make our roadways safer. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other's company. We offer some pretty unique perks and benefits, as well as all the standard ones. Coming from the east side? You'll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions. If all of this sounds like you, and your type of company, then click apply! Seriously, we've asked you three times, and you are still reading. Maybe these aren't the droids you're looking for? Salary Description $75,000 - $90,000

Customer Service Representative, Healthcare Accounts - AZ- Phoenix Applications Only Valor Global is a values-driven organization committed to delivering world-class customer experiences through innovation, empathy, and excellence. We partner with leading companies across various industries to support their customers with care, precision, and genuine concern. At Valor Global, we're more than a service provider-we're a community that fosters growth, celebrates diversity, and empowers our team members to make a meaningful impact every day. Valor Global currently has openings for customer service representatives who work with medical accounts, taking calls from clients, patients, and insurance providers while supporting multiple customers and laboratory billing policies. Full-time positions are available for Inbound positions. The position is fully Remote, with company-provided equipment, so applicants must be in the Phoenix metro area. Needed: English Speaking Agents Spanish Bilingual Agents Job Duties Provide excellent customer service in fast-paced environments Manages multiple screens, chats, and calls without losing focus and Manages calls, chats, and emails efficiently. Client expectation is 50-60 calls a day Assist patients with insurance updates, claim status, billing questions and concerns, patient responsibility, and payment options. Be empathetic to sensitive situations. Navigate and accurately document in software systems while assisting patients in real-time. Always maintain HIPAA compliance Know when to escalate scenarios to assist a caller best Support multiple clients and lines of business Explains medical bills, status of accounts, financial assistance programs, and processes insurance updates in accordance with the client's billing policies for hospitals, labs, pharmacies, and medical facilities Read and interpret insurance explanation of benefits (EOBs) Use proprietary systems and software Be on the phone during the entire shift without disruptions or any background noise. Must be in a private, quiet area to adhere to all HIPAA regulations Handle policy changes, system updates, fluctuating call volumes, billing and process changes, and customer assignments based on business and client direction Skills Active listening skills, a friendly voice, and a strong phone presence Familiarity with explanations of benefits, insurance, and patient billing Excellent written and verbal communication Maintains professionalism with a strong emphasis on empathy and customer service Analytical thinking and problem-solving Ability to research data while navigating systems Adaptability to new systems and the ability to toggle between multiple screens efficiently Multitasking in a fast-paced environment Professional communication in notes and emails, using proper and complete sentences and punctuation Calm demeanor in stressful situations Ability to work independently and resourcefully Can-do attitude and self-starter mentality Independent learning mindset Preferred Requirements Healthcare/Medical experience (front or back office, or call center) Experience with insurance processing and benefits Call center experience Experience in medical billing Must have dependable work habits (good attendance/tardiness) Ability to be on time and work the assigned schedule Equal Employment Opportunity (EEO): Valor Global is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. Background Check Requirement: Employment at Valor Global is contingent upon the successful completion of a background check. Candidates must pass this screening to be eligible for and continue employment. Failure to meet background requirements may result in withdrawal of a job offer or termination of employment.

Customer Service Associate -3rd Shift Duration: 4+ months (Possible for extension ) Pay rate range: $20- 21/hr on w2 (All inclusive) Job Schedule: Sun-Tues/every other Saturday (8 PM -8 AM) Training will be Mon-Fri 0730-0430 for at least 3 weeks. Job Description: This is a reposting of previous Customer Service roles with an updated schedule and requirements. The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts. Serves as the primary contact between Client Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts;utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (Retailix, Retail Link, Unfi, one network, etc) to problem solve for all business units;maintains knowledge of all internal Client policies procedures and software applications;maintains knowledge of external customers organizational structure, procedures and all other pertinent information;utilizes available resources to identify the most cost effective solution to best service the needs of Client and the customer;identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Client, their relationship with its customers and accurate delivery of products to external customers. Education: Bachelor's degree or equivalent work experience in customer service or transportation/logistics. Experience: Customer service beyond call center required and dispatch experience in transportation/logistics is a plus. COMPUTER SKILLS: Proficient with MS Office applications required;majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written oral and interpersonal skills;Conflict Management skills;Ability to multi-task;Positive attitude;Problem Solving skills;Negotiation skills

Springdale, AR 72762 Party Time role 3rd Shift Pay Rate: $19.00/hr - $21.00/hr The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts. Full Description: Serves as the primary contact between Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts Utilizes several dispatch systems (tes, lme, four kites, otr) and external scheduling systems (retailix, retail link, unfi, one network, etc) to problem solve for all business units maintains knowledge of all internal policies procedures and software applications Maintains knowledge of external customers organizational structure, procedures and all other pertinent information Utilizes available resources to identify the most cost effective solution to best service the needs of and the customer Identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent, their relationship with its customers and accurate delivery of products to external customers. Requirements: education: Bachelor's degree or equivalent work experience in customer service or transportation/logistics.

TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSO (General Clerk 2) / (EEO/Disability/Vets) *Successful applicant must comply with federal contractor vaccine mandate requirements. * Job Responsibilities: (include but not limited to) Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. Ability to work eight (8) hour shift of 11:30 am until 8:00pm, Monday through Friday. Job Duties: · Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec. · Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures. · Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. Must be able to determine the customer's desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer's inquiry. · Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. • Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family. • Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required. Skills and Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking • High School Diploma • RAPIDS Certified (Certification occurs as part of the on-board training) • Security Requirement: Public Trust/NA CLC Education: Education: Must have a high school diploma or GED. Security Requirements: Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.

About Kambi Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners. Our vision is to create the world's leading sports betting experiences, together with our partners. Kambi Philippines functions as a key operational and service hub, providing support to the Kambi Group. Our office in Manila is home to teams specializing in IT Development, IT Operations, Business Support and Back-Office Operations, contributing to Kambi's industry-leading products and services. Job Scope: * Follow Worldwide Sporting events. * Attend to all Sports analysis platform related inquiries. * Respond promptly to clients' inquiries through emails or any of the company portals * Coordinate with different departments on inquiries and concerns pertaining to the Sports analysis platform. * Provides necessary updates and reports on service deliveries for client. Qualifications: * Customer Service experience handling US based account is an advantage * Fresh Graduates are encouraged to apply * Excellent customer service skills * Excellent English communication skills both oral and written * Excellent problem solving and analytical skills * Must be good in composition of business emails * Can work under pressure * Proactive and responsive * Organized and detail oriented * Able to multitask efficiently * Can quickly grasp to new concepts * Acquainted with worldwide sports is an advantage * Proficient in using the computer operations (internet and commonly used software applications) * Can work on a flexible work schedule and during weekends and public holidays * Amenable to work onsite #wearekambi Kambi's ongoing commitment to Diversity and Inclusion in the workplace If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback. Creating an inclusive environment We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today. #wearekambi

Join our dynamic team as a Customer Service Representative at our autobody shop, where you will play an essential role in ensuring customer satisfaction and streamlining daily operations. We are seeking a professional and personable individual who is passionate about delivering exceptional service and building strong relationships with clients. **Key Responsibilities:** - Serve as the first point of contact for customers, both in person and over the phone, providing friendly and knowledgeable assistance. - Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently. - Accurately record and update customer information in our system, ensuring data integrity. - Assist in preparing estimates and explaining repair processes to customers, addressing any questions or concerns they may have. - Communicate effectively with the technical team to relay customer needs and ensure timely service delivery. - Handle customer complaints and escalate issues to management when necessary, maintaining a calm and professional demeanor. - Maintain a clean and organized reception area to enhance the customer's experience. - Support the team in administrative tasks, such as invoicing and processing payments. **Qualifications:** - Previous experience in a customer service role, preferably within the automotive or autobody industry, is an asset. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficient in using computer systems and software applications. - Demonstrated ability to handle challenging situations with tact and professionalism. - High school diploma or equivalent required; additional education or training in customer service or related fields is a plus. **Benefits:** - Competitive salary with opportunities for growth. - Comprehensive health, dental, and vision insurance. - Paid time off and holiday pay. - Professional development and training opportunities. - Supportive and friendly work environment. If you are passionate about customer service and have a keen interest in the autobody industry, we would love to hear from you. Apply now to join our team and make a positive difference in the experiences of our valued customers. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Join our dynamic team as a Customer Service Representative at our autobody shop, where you will play an essential role in ensuring customer satisfaction and streamlining daily operations. We are seeking a professional and personable individual who is passionate about delivering exceptional service and building strong relationships with clients. **Key Responsibilities:** - Serve as the first point of contact for customers, both in person and over the phone, providing friendly and knowledgeable assistance. - Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently. - Accurately record and update customer information in our system, ensuring data integrity. - Assist in preparing estimates and explaining repair processes to customers, addressing any questions or concerns they may have. - Communicate effectively with the technical team to relay customer needs and ensure timely service delivery. - Handle customer complaints and escalate issues to management when necessary, maintaining a calm and professional demeanor. - Maintain a clean and organized reception area to enhance the customer's experience. - Support the team in administrative tasks, such as invoicing and processing payments. **Qualifications:** - Previous experience in a customer service role, preferably within the automotive or autobody industry, is an asset. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficient in using computer systems and software applications. - Demonstrated ability to handle challenging situations with tact and professionalism. - High school diploma or equivalent required; additional education or training in customer service or related fields is a plus. **Benefits:** - Competitive salary with opportunities for growth. - Comprehensive health, dental, and vision insurance. - Paid time off and holiday pay. - Professional development and training opportunities. - Supportive and friendly work environment. If you are passionate about customer service and have a keen interest in the autobody industry, we would love to hear from you. Apply now to join our team and make a positive difference in the experiences of our valued customers. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Join our dynamic team as a Customer Service Representative at our autobody shop, where you will play an essential role in ensuring customer satisfaction and streamlining daily operations. We are seeking a professional and personable individual who is passionate about delivering exceptional service and building strong relationships with clients. **Key Responsibilities:** - Serve as the first point of contact for customers, both in person and over the phone, providing friendly and knowledgeable assistance. - Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently. - Accurately record and update customer information in our system, ensuring data integrity. - Assist in preparing estimates and explaining repair processes to customers, addressing any questions or concerns they may have. - Communicate effectively with the technical team to relay customer needs and ensure timely service delivery. - Handle customer complaints and escalate issues to management when necessary, maintaining a calm and professional demeanor. - Maintain a clean and organized reception area to enhance the customer's experience. - Support the team in administrative tasks, such as invoicing and processing payments. **Qualifications:** - Previous experience in a customer service role, preferably within the automotive or autobody industry, is an asset. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficient in using computer systems and software applications. - Demonstrated ability to handle challenging situations with tact and professionalism. - High school diploma or equivalent required; additional education or training in customer service or related fields is a plus. **Benefits:** - Competitive salary with opportunities for growth. - Comprehensive health, dental, and vision insurance. - Paid time off and holiday pay. - Professional development and training opportunities. - Supportive and friendly work environment. If you are passionate about customer service and have a keen interest in the autobody industry, we would love to hear from you. Apply now to join our team and make a positive difference in the experiences of our valued customers. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Join our dynamic team as a Customer Service Representative at our autobody shop, where you will play an essential role in ensuring customer satisfaction and streamlining daily operations. We are seeking a professional and personable individual who is passionate about delivering exceptional service and building strong relationships with clients. **Key Responsibilities:** - Serve as the first point of contact for customers, both in person and over the phone, providing friendly and knowledgeable assistance. - Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently. - Accurately record and update customer information in our system, ensuring data integrity. - Assist in preparing estimates and explaining repair processes to customers, addressing any questions or concerns they may have. - Communicate effectively with the technical team to relay customer needs and ensure timely service delivery. - Handle customer complaints and escalate issues to management when necessary, maintaining a calm and professional demeanor. - Maintain a clean and organized reception area to enhance the customer's experience. - Support the team in administrative tasks, such as invoicing and processing payments. **Qualifications:** - Previous experience in a customer service role, preferably within the automotive or autobody industry, is an asset. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficient in using computer systems and software applications. - Demonstrated ability to handle challenging situations with tact and professionalism. - High school diploma or equivalent required; additional education or training in customer service or related fields is a plus. **Benefits:** - Competitive salary with opportunities for growth. - Comprehensive health, dental, and vision insurance. - Paid time off and holiday pay. - Professional development and training opportunities. - Supportive and friendly work environment. If you are passionate about customer service and have a keen interest in the autobody industry, we would love to hear from you. Apply now to join our team and make a positive difference in the experiences of our valued customers. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Join our dynamic team as a Customer Service Representative at our autobody shop, where you will play an essential role in ensuring customer satisfaction and streamlining daily operations. We are seeking a professional and personable individual who is passionate about delivering exceptional service and building strong relationships with clients. **Key Responsibilities:** - Serve as the first point of contact for customers, both in person and over the phone, providing friendly and knowledgeable assistance. - Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently. - Accurately record and update customer information in our system, ensuring data integrity. - Assist in preparing estimates and explaining repair processes to customers, addressing any questions or concerns they may have. - Communicate effectively with the technical team to relay customer needs and ensure timely service delivery. - Handle customer complaints and escalate issues to management when necessary, maintaining a calm and professional demeanor. - Maintain a clean and organized reception area to enhance the customer's experience. - Support the team in administrative tasks, such as invoicing and processing payments. **Qualifications:** - Previous experience in a customer service role, preferably within the automotive or autobody industry, is an asset. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficient in using computer systems and software applications. - Demonstrated ability to handle challenging situations with tact and professionalism. - High school diploma or equivalent required; additional education or training in customer service or related fields is a plus. **Benefits:** - Competitive salary with opportunities for growth. - Comprehensive health, dental, and vision insurance. - Paid time off and holiday pay. - Professional development and training opportunities. - Supportive and friendly work environment. If you are passionate about customer service and have a keen interest in the autobody industry, we would love to hear from you. Apply now to join our team and make a positive difference in the experiences of our valued customers. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Join our dynamic team as a Customer Service Representative at our autobody shop, where you will play an essential role in ensuring customer satisfaction and streamlining daily operations. We are seeking a professional and personable individual who is passionate about delivering exceptional service and building strong relationships with clients. **Key Responsibilities:** - Serve as the first point of contact for customers, both in person and over the phone, providing friendly and knowledgeable assistance. - Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently. - Accurately record and update customer information in our system, ensuring data integrity. - Assist in preparing estimates and explaining repair processes to customers, addressing any questions or concerns they may have. - Communicate effectively with the technical team to relay customer needs and ensure timely service delivery. - Handle customer complaints and escalate issues to management when necessary, maintaining a calm and professional demeanor. - Maintain a clean and organized reception area to enhance the customer's experience. - Support the team in administrative tasks, such as invoicing and processing payments. **Qualifications:** - Previous experience in a customer service role, preferably within the automotive or autobody industry, is an asset. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficient in using computer systems and software applications. - Demonstrated ability to handle challenging situations with tact and professionalism. - High school diploma or equivalent required; additional education or training in customer service or related fields is a plus. **Benefits:** - Competitive salary with opportunities for growth. - Comprehensive health, dental, and vision insurance. - Paid time off and holiday pay. - Professional development and training opportunities. - Supportive and friendly work environment. If you are passionate about customer service and have a keen interest in the autobody industry, we would love to hear from you. Apply now to join our team and make a positive difference in the experiences of our valued customers. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Inside Sales / Customer Service Representative This role is responsible for managing inbound inquiries, generating quotes, processing orders, and supporting the outside sales team to drive revenue growth. The ideal candidate will have a strong understanding of low voltage products (e.g., structured cabling, access control, fire alarm, AV systems) and a passion for delivering exceptional customer service. Responsibilities Respond to customer inquiries via phone and email, providing product information, pricing, and availability Prepare and follow up on quotations, ensuring accuracy and timely delivery Process sales orders and coordinate with fulfillment teams to ensure on-time delivery Identify upselling opportunities and suggest complementary products based on customer needs Collaborate with outside sales representatives to support account growth and customer retention Maintain accurate records of customer interactions, quotes, and order history in CRM systems Monitor inventory levels and communicate stock-outs or delays to customers Stay informed on industry trends, competitive products, and pricing strategies Assist with walk-throughs, surveys, and technical documentation when needed Adhere to all company safety requirements. Perform other duties as may be assigned. Regular and prompt attendance and punctuality. Working long hours may be required to meet business needs and is considered an essential function of this position. Required Skills/Qualifications Excellent communication and interpersonal skills Proficiency in Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot) Ability to multitask and manage competing priorities in a fast-paced environment Detail-oriented with strong organizational and problem-solving skills Comfortable working independently and as part of a collaborative team. Education and Experience Requirements High school diploma or equivalent required; associate or bachelor's degree preferred 2+ years of experience in inside sales Strong knowledge of low voltage systems and components (e.g., Cat6 cabling, PoE devices, control panels) Company Conformance Statement Deliver high-quality work within assigned deadlines, whether under direct supervision or independently. Maintain professional interactions with all employees, customers, suppliers, vendors, and other stakeholders. Contribute effectively as a team member on all assignments. Work independently while recognizing the importance of communication and coordination with other team members, departments, or organizations. Establish and uphold a reputation for consistent and punctual attendance. Ensure compliance with established guidelines for criminal background checks and Motor Vehicle Record (MVR) checks and maintain this compliance consistently. Equal Employment Employer Statement NetPlanner Systems, Inc., is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Join Our Team Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring. Apply today!

Inside Sales / Customer Service Representative This role is responsible for managing inbound inquiries, generating quotes, processing orders, and supporting the outside sales team to drive revenue growth. The ideal candidate will have a strong understanding of low voltage products (e.g., structured cabling, access control, fire alarm, AV systems) and a passion for delivering exceptional customer service. Responsibilities Respond to customer inquiries via phone and email, providing product information, pricing, and availability Prepare and follow up on quotations, ensuring accuracy and timely delivery Process sales orders and coordinate with fulfillment teams to ensure on-time delivery Identify upselling opportunities and suggest complementary products based on customer needs Collaborate with outside sales representatives to support account growth and customer retention Maintain accurate records of customer interactions, quotes, and order history in CRM systems Monitor inventory levels and communicate stock-outs or delays to customers Stay informed on industry trends, competitive products, and pricing strategies Assist with walk-throughs, surveys, and technical documentation when needed Adhere to all company safety requirements. Perform other duties as may be assigned. Regular and prompt attendance and punctuality. Working long hours may be required to meet business needs and is considered an essential function of this position. Required Skills/Qualifications Excellent communication and interpersonal skills Proficiency in Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot) Ability to multitask and manage competing priorities in a fast-paced environment Detail-oriented with strong organizational and problem-solving skills Comfortable working independently and as part of a collaborative team. Education and Experience Requirements High school diploma or equivalent required; associate or bachelor's degree preferred 2+ years of experience in inside sales Strong knowledge of low voltage systems and components (e.g., Cat6 cabling, PoE devices, control panels) Company Conformance Statement Deliver high-quality work within assigned deadlines, whether under direct supervision or independently. Maintain professional interactions with all employees, customers, suppliers, vendors, and other stakeholders. Contribute effectively as a team member on all assignments. Work independently while recognizing the importance of communication and coordination with other team members, departments, or organizations. Establish and uphold a reputation for consistent and punctual attendance. Ensure compliance with established guidelines for criminal background checks and Motor Vehicle Record (MVR) checks and maintain this compliance consistently. Equal Employment Employer Statement NetPlanner Systems, Inc., is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.