Restaurant Assistant General Manager
Fazoli's job in Terre Haute, IN
Job Description
The Assistant General Manager has accountability for the successful operation, growth and prosperity of an assigned Fazoli's Restaurant through the execution of People.Sales.Profit.
PEOPLE:
Assists the General Manager in developing the restaurant team succession and bench strength utilizing the Company's internal development processes, performance management and other internal systems to ensure operational standards, team performance and corresponding financial goals and needs of the organization are met.
SALES:
Works directly with the General Manager in building professional business relationships and partnerships within the community and parlays such relationships into mutually beneficial business opportunities. Participates in community affairs that build brand awareness and reflect favorably on the Company as a corporate neighbor and citizen. Seeks to build in-house and off-premises sales executing approved marketing plans and direction of the General Manager.
PROFIT:
Assists the General Manager with all aspects of the business with impeccable integrity maximizing restaurant profitability by maintaining, utilizing and enforcing effective management practices, policies, controls, tools and systems that enhance efficiency and productivity, minimize waste and loss, and promote a safe, secure work environment for Guests, Team Members and Investors alike.
ATTRIBUTES OF SUCCESS:
● Ability to communicate and recruit effectively, both verbally and in writing, to an array of diverse internal and external clients. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups and meetings. Ability to get things done with and through other people.
● Possesses a basic knowledge and understanding of general business and financial principles, including but not limited to profit and loss statements, controllable profit, drop-through, revenue generation, and budgeting.
● Assist General Manager while planning and implementation of multiple strategies and tasks simultaneously while directed by the General Manager. For example: scheduling, orders and analyzing week ending results.
● Self-driven with the ability to work independently and alongside the General Manager to implement ideas to combat risks and enhance opportunities.
● Possess basic computer skills.
● Possesses an entrepreneurial spirit, competitive nature and contagious enthusiasm that drive team performance to achieve desired results.
The above statements are intended to describe the general nature, type and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor should they be construed as limiting the Company's right to modify the duties of the job.
QUALIFICATIONS:
Education: High school diploma or G.E.D. equivalent.
Minimum Age: 18 years of age and must possess a valid driver's license.
Experience and Training:
External Candidates: Minimum of 1-year previous Assistant General Manager experience required. Fast casual/quick service experience preferred, but not required.
Internal Candidates: 1 year of experience as a successful Fazoli's Assistant Manager with the recommendation of your current General Manager and Area Supervisor. Development readiness checklist completed.
All Candidates: Must successfully complete all required Fazoli's training and certifications including SERV Safe.
Must be available to work all hours of restaurant operations. The weekly schedule would consist of 11-8:00 p.m. and any other meal period when the GM is off.
Must provide a safe and secure work environment by maintaining all Safety & Security policies in place for the protection of all team members, guests and physical assets of Fazoli's.
Must have the flexibility to transfer and/or assist at other Fazoli's restaurants as business needs arise.
Must successfully clear routine and periodic background, motor vehicle report and reference checking processes.
WORK CONDITIONS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.
The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use hands to finger, handle or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds. The Company reserves the right to request a transfer to another restaurant based upon the needs of the business, mileage reimbursement applies if outside a 25-mile radius from your home restaurant.
Hazards: The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.
Driver Training Instructor
Chester, NY job
Driver Training Instructor Full-Time Location: Chester, NY Compensation: $60,000.00 Annually Monday-Friday (Hours TBA) (Days/Hours are subject to change) Looking for a new and exciting career opportunity? We are actively hiring a Bus Backer to join our growing team! Coach USA has new and exciting career opportunities for a Driver Training Instructor at our Chester, NY Depot
Job Summary:
Coach USA is seeking a self-motivated individual to support the Driver Training Program. To satisfactorily perform this function, you must be able to work independently and as part of a team, display the ability to research information to resolve problems (Bus Schedules, Duty Boards, Bid Book, etc.), and establish and maintain cooperative and positive working relationships.
What we offer:
• Competitive Wages
• Excellent Benefits (medical, dental, vision, short term disability, Life insurance, 401K)
• Vacation, Paid Holidays & Personal Time Off
• Growth opportunities
Essential Functions:
• Conduct biannual refreshers for all operators
• Conduct 30-60-90 days follow up refresher on new hires
• Assist in basic operational procedures of the company
• Maintaining driver compliance set forth by the Federal Motor Carrier Safety Administration (FMCSA), Federal
Transit Administration (FTA), New York State Department of Transportation (NYSDOT)
• Assisting with monthly safety meetings
Qualifications:
• High School or equivalent
• CDL Class A or B with passenger and air brake endorsement
• Clean MVR
• Excellent communication and interpersonal communication skills
• 19 A Examiner Certification Preferred
• Must pass pre-employment drug test and will be subject to periodic random Drug and Alcohol Testing
Coach USA, INC. would love to discuss your qualifications for this position.
************************ mobile ************ office ************
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color,religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
Engineer 2
Key West, FL job
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location:
Hilton Garden Inn Key West / The Keys Collection is a brand new hotel that debuted in Key West, the southernmost city in the continental USA, in April 2016. This upscale hotel is set at the entry point of Key West on North Roosevelt Boulevard and is convenient to the island's best attractions such as Old Town, Mallory Square, Smathers Beach and the Hemingway House. The hotel is also close to Duval Street, the center of the action, where Key West's best restaurants, bars, nightlife and shopping reside. Boasting 141 brand new guest rooms, the hotel's facilities include a restaurant, indoor and outdoor bars, pool and Concierge desk, plus an abundance of complimentary amenities.
Overview:
The Engineer, Level 2 is responsible for insuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to guests and employees.
Responsibilities:
Make repairs to hotel air conditioning system: change filters, clean coils, replace motors.
Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.).
Take required readings on equipment.
Test cooling tower and record readings.
Replace and program televisions as needed.
Replace light switches, receptacles, light bulbs and fixtures.
Perform furniture repair.
Replace and repair pumps.
Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc).
Understand and be able to read blueprints and wiring diagrams.
Trace and repair all types of water lines.
Troubleshoot and repair kitchen equipment.
Maintain repair and preventive maintenance records.
Perform and maintain work to local, state and Federal codes.
Test, clean and repair swimming pools and spas.
Paint designated areas.
Repair and finish sheet rock.
Repair all types of wall coverings.
Repair and program hotel electronic lock system.
Assist in supervising other engineering staff members.
Assist in scheduling preventive maintenance tasks.
Qualifications:
High School diploma or equivalent and/or one year of experience in a hotel or related field required.
At least two years of progressive experience in a hotel or related field preferred.
Trade school and/or College course work in related field preferred.
Flexible and long hours sometimes required.
Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintenance Engineer
Springfield, OH job
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location: Country Inn and Suites Springfield1751 West 1st StreetSpringfield, OH 45504 Responsibilities:
Assist with the operation maintenance and repair of equipment.
Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc.
Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub.
Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.
Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings.
Perform other tasks/jobs as assigned by the supervisor or manager.
Qualifications:
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Licensed in a trade preferred (plumbing electrical HVAC carpentry etc.).
Must have a valid driver's license for the applicable state.
Must have an acceptable MVR (Motor Vehicle Driving Record) property specific.
Retail & Attractions Supervisor
Traverse City, MI job
Pay: $18.50 per hour
At Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Essential Duties & Responsibilities
Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
Understands and participates in scheduling of staff, execution of labor management and forecasting
Conducts daily stand up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack Members
Monitors performance of attendants, providing real time feedback and coaching
Ensures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standards
Participates in recruitment and selection of talent for retail and attractions
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
Participates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairs
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
Adherence to all standard operating procedures related to the role
Basic Qualifications & Skills
High School diploma or equivalent experience
Minimum of 1 year previous experience in Retail
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed
Desired Qualifications & Traits
Associate's degree or higher in hospitality or related field
Experience in a previous retail or hospitality leadership role
Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
Ability to lift 30lbs
Ability to stand/sit and walk for long periods of time
Ability to bend, stretch and twist
Estimated Salary Range:
- $18.50 per hour annual base salary
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Executive Chef
Baraboo, WI job
Pay: $80000 per year - $85000 per year
At Great Wolf, the Restaurant Executive Chef is responsible for all operations of the kitchen(s): creates and updates menus to maximize profits and minimize loss, tests and develops recipes, monitors customer satisfaction, maintains inventory of kitchen supplies and food, and ensures that food and facilities meet all governmental regulations.
Join our Pack:
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
•Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
•Medical, Dental, and Vision insurance
•Health savings account
•Telehealth resources
•Life insurance
•401K with employer match
•Paid vacation time off
•Paid parental leave
Essential Duties & Responsibilities
Manage and direct the preparation and presentation of all foods in all venues of the Lodge
Maintain and follow all local Health Department food preparation codes and regulations
Ensure all food preparation licenses and training (as required) is maintained by all pack members
Hire, train, supervise, schedule and participate in activities of chefs, cooks, and other pack members involved in preparing, cooking and presenting food in accordance with merchandising and productivity standards, cost controls and forecast needs
Listen actively and communicate clearly while interacting with guests to promote food products and directing staff activities
Analyze feedback from guests and pack members, make judgments and take action to implement suggestions for improvement
Maintain working rapport with all hotel staff for efficient operation and service to guests
Monitor staff performance, product quality and production flow; foster improvement where necessary
Create and implement new menus and individual menu items for all outlets based on current food trends, regional demographics and in accordance with revenue and profitability goals
Develop innovative menu selections for special banquet themes and parties in accordance with client budgetary considerations and expectations
Confer with Director of Food and Beverage regarding new selections and changes
Audit food storeroom items and storage to maintain consistent quality products using FIFO (first in, first out) and ensure adherence to all health code requirements
Maintain controls and tracking of high value items (proteins such as steaks, bacon and sausage, etc.)
Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations-Food Safety, Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications Programs
Assist the Food & Beverage Director in estimating annual food budget and controllable expenditures
Basic Qualifications & Skills
High School degree or equivalent
5+ years experience in restaurant kitchen(s)
1+ years experience in restaurant supervisory/leadership role responsible for financials, menu development, and personnel related matters
Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
Successful completion of criminal background check and drug screen
Desired Qualifications & Traits
Culinary education degree
Previous Executive Chef experience
Prior kitchen experience in hotel/resort industry
Understanding of sanitation-related issues and knowledge of precautions necessary to ensure a clean food preparation environment
Proven teamwork
Projects professional image that inspires trust and confidence
Enthusiastic and positive energy
Physical Requirements
Able to lift up to 30 lbs.
Able to bend, stretch, and twist
Able to stand for long periods of time
Position Close Date:
Pay Rate: $80000 per year - $85000 per year
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions
We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Security Supervisor
Naples, FL job
Pay: $22 per hour
A Security Supervisor is responsible assisting the Security Manager with day-to-day operations of the security department, performing supervisory duties, training of new security pack members, as well as protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Maintain a safe and secure environment for guests, visitors, and pack members
Security Supervisor Duties:
Assist Security Manager with daily paperwork review and follow up. Examples = DAR's, timecard review, incident reports from previous day.
Complete inspections of security equipment for operational status, report or repair equipment not meeting operational standards.
Foot patrol of the interior and perimeter of the lodge to observe and identify potential security and safety risks or undesirable conditions. Evaluate situations and make logical decisions on how to proceed and direct work.
Maintain order in the lodge, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of lodge policy and civil laws as warranted for the security and safety of lodge guests, pack members, patrons and property.
Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the manager on duty; report any alarms similarly.
Complete daily reports and incident reports.
Administer CPR and First Aid as needed
Supervise shift operations and all investigations conducted on shift, follow up on all investigations until complete
Promote a positive lodge guest experience
Perform all supportive functions of a Security Officer
Make recommendations and assist in decision making regarding staffing levels and disciplinary action of department pack members
Maintain key issuance procedures using KeyWatcher System, Salto System, and contractor sign out procedures.
Maintain the RedBeam System for company property issuance
Maintain the operation of the security department in the absence of the Security Manager, this will include on call times when the Security Manager is on vacation.
Perform other duties as assigned by the Security Manager
Qualifications:
High School diploma or equivalent experience
Prior security, law enforcement, or military experience required; 3 or more years' experience preferred
1 year in a continuous supervisory position or equivalent
1 years' experience in the hospitality or tourism related field
Computer experience and knowledge using programs such as outlook/outlook 365, MS office suite, and ability to learn payroll program, daily activity / incident report programs.
Other:
Must be available to work any shift
Must be willing to work most weekends and some holidays
Security Officers must be a minimum of 18 years of age, 21 years of age to be able to operate company owned or rented vehicles.
High School Diploma
Job Knowledge, Skill and Ability:
Thorough knowledge of the floor plans and layout of the building, function rooms, and working knowledge of the City and surrounding area.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to follow written and or verbal instructions.
Ability to climb stairs.
Ability to perform duties within extreme temperature ranges.
Pay Rate: $ /hr
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date: 10
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Guest Services Supervisor
Traverse City, MI job
Pay: $19.75 per hour
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Hiring immediately with full-time, part-time, and flexible scheduling
Join our Pack:
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
•Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
Ensures daily success of check-in standards and operational efficiencies
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
Understands and participates in scheduling of staff, execution of labor management and forecasting
Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
Monitors performance of agents, providing real time feedback and coaching
Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
Participates in recruitment and selection of talent for the guest service team
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
May also assist in supervising bell, valet and night audit and other roles as needed
Basic Qualifications & Skills
High School diploma or equivalent experience
Minimum of 1 year prior experience Rooms Division/Front Desk
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed
Desired Qualifications & Traits
Associate's degree or higher in hospitality or related field
Experience with Opera or similar system
Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
Ability to lift 30lbs.
Ability to stand/sit for long periods of time.
Ability to bend, stretch and twist
Pay Rate: $ /hr
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Operations Dispatch Manager (Janesville, WI)
Janesville, WI job
Operations Dispatch Manager Full Time Janesville, WI Compensation: Up to $72,000 per year The Operations Dispatch Manager oversees the daily coordination, scheduling, and dispatching of fleet and personnel resources to ensure safe, efficient, and reliable transportation services. This role optimizes resource allocation and real-time operational adjustments while maintaining compliance with DOT regulations and company policies. The Operations Dispatch Manager serves as the primary communication hub between dispatchers, drivers, customers, maintenance staff, and management, proactively resolving issues related to schedules, routes, vehicle readiness, and service disruptions. In addition, the Operations Dispatch Manager is responsible for fostering a positive, collaborative work environment that supports driver morale, encourages teamwork, and promotes open communication, while maintaining high standards of service and productivity. The position requires strong leadership, multitasking, and problem-solving skills to ensure exceptional service delivery, operational accuracy, and customer satisfaction.
Essential Functions:
Oversees the daily dispatch operations.
Understand and apply DOT regulations to prevent operational and/or safety related issues for all drivers.
Manages planning of regular scheduled routes and extra sections when necessary.
Understand all scheduling for charters and contracts and make necessary adjustments as needed, to ensure adherence to the CBA.
Audit all dispatch and driver run sheets as necessary.
Assist in investigating complaints and concerns.
Analyze charter bookings for operational efficiency.
Ensures Dispatch monitors the daily check-in process, including driver fitness for duty
Support trainers to facilitate proper training for all drivers, dispatchers, and operations staff.
Support the Safety Manager and Director of Operations with employee discipline.
Schedule and participate in driver meetings.
Work with Safety Manager, sales personnel, and dispatchers to ensure Hours of Service compliance.
Serve on the Safety Committee.
Work directly with Director of Maintenance to ensure vehicles are available for dispatch and needed service/repairs are completed timely and within policy.
Verify and approve Motor Coach drivers' timecards and hours worked for payroll.
Schedule vacation and personal days for Motor Coach drivers.
Participate in supervisory on-call rotation.
Works with other locations' management team to receive additional support during peak times.
What We Offer:
Competitive salary up to $72,000 annually
Excellent Benefits (medical, dental, vision, short term disability, 401K)
Company-provided life, AD&D, and long-term disability insurance
Paid time off including vacation, personal days and holidays
Great Company Culture
Required Experience/Skills:
3-5 years of supervisory experience, preferred in Motor Coach industry or related field.
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines independently.
Must have extensive knowledge of DOT Hours of Service and Regulations.
Must be able to communicate via cell phone, telephone, and 2-way radio.
Demonstrate strong proficiency with computer systems and software, including the ability to quickly learn and navigate internal tools and platforms.
Must be willing and able to learn GPS monitoring systems.
Flexibility/willingness to work irregular schedules such as holidays, weekends, etc.
Must be customer service oriented (internal and external) and have the flexibility to work with various personalities in all interaction types.
Able to work in fast paced environment.
To learn more about your next big career change, APPLY NOW!
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
©"Operations","Dispatch","Transportation", "Logistics", "Fleet Management","Operations Management"©
Lead Line Cook
Baraboo, WI job
Pay: $21.50 per hour
At Great Wolf, the Lead Line Cook works in a fast paced, exciting environment to deliver on our commitment to high quality hospitality. The Lead Line Cook manages the operations of the kitchen in the absence of the Sous Chef, oversees preparation of food and inventory levels of the kitchen, and assists with training employees.
Join our Pack:
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
•Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
•Medical, Dental, and Vision insurance
•Health savings account
•Telehealth resources
•Life insurance
•401K with employer match
•Paid vacation time off
•Paid parental leave
Essential Duties & Responsibilities
Report to the Sous Chef to help prepare and present all foods in the restaurants and banquets.
Maintain and follow all department operating procedures; ensure completion of daily temperature logs, daily cleaning logs, line check sheets and food waste sheets.
Oversees the activities of the kitchen staff and monitors food production and presentation.
Resolves operational issues.
Manages the successful completion of daily prep, restocking of workstations, meal breaks, and end of shift cleaning duties, while maintaining a consistently positive operational flow.
Maintain working rapport with all hotel staff for efficient operation and service to guests.
Assist all restaurants (including quick service) during peak business levels. The lead line cook can be re-deployed as needed to support the operation.
Prepare all food items per recipe guidelines, tasting and adjusting for flavor with assistance of chef.
Monitor supply levels of food, paper goods and small wares. Oversee replenishment as necessary.
Assist with audit of food storeroom items and storage to maintain consistent quality products using FIFO (first in, first out) and ensure adherence to all health code requirements.
Keeps supplies and food ready by inventorying stock; supports in stocking food & supply inventory; requisitioning supplies and foodstuffs; verifying receipt; storing; informs chef of any shortages in a timely manner.
Maintain safe, secure and healthy work environment by cleaning work areas, food storage areas, equipment and utensils; segregating and removing garbage; steam-cleaning or hosing garbage containers; following sanitation standards and procedures; complying with legal regulations.
Maintain and follow all Ecosure or similar food safety and sanitation program standards.
Direct Dishwashers to maintain appropriate levels of dishes and utensils; ensure that all dishware used in cooking is always clean and sanitary.
Maintains correct cleaning schedules on all equipment; keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Assist and support the operation at the request of the Sous Chef, Executive Chef or other property leadership.
Prepare schedules for approval by the Executive Chef.
Prepare and communicate closing reports and shift information to the F&B operations team; at the end of the shift check out with Sous Chef / Executive Chef.
Basic Qualifications & Skills
High School degree or equivalent.
Three years of cook experience in a similar environment.
Comprehensive knowledge of food preparation and demonstrated ability to understand sanitation related issues and precautions necessary to ensure a clean food preparation environment.
Possess the ability to work with Point of Sale system and Kitchen Display System.
Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed.
Must be able to obtain local or state food handling permits and serv safe food handling certification as required.
Successful completion of criminal background check and drug screen.
Desired Qualifications & Traits
Culinary education degree preferred.
One year of experience in lead line cook, supervisor or leadership role
Previous kitchen experience in hotel/resort industry.
Understanding of sanitation-related issues and knowledge of precautions necessary to ensure a clean food preparation environment.
Proven teamwork.
Projects professional image that inspires trust and confidence.
Enthusiastic and positive energy.
Physical Requirements
Able to lift up to 40 lbs.
Able to bend, stretch, and twist
Able to stand for long periods of time
Able to work in hot/cold environments
Able to work around continuous moderate noise levels
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
Pay Rate: $#undefined#undefined#undefined /hr
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Director of Human Resources
New York, NY job
Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location: Overview:
The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker's compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.
Responsibilities:
Direct and supervise Human Resources staff.
Prepare and maintain Human Resources budget.
Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
Participate in EEO, Unemployment, Wage & Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.
Communicate new policies, information, and directives to all employees.
Instruct staff in interpretation of HR policies and procedures.
Ensure staffs compliance with HR policies and procedures.
Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.
Recruit, interview and recommend all exempt personnel.
Maintain employee benefits programs.
Set up, approve, and maintain all wage and salary programs, including performance evaluations.
Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
Maintain open door policy.
Monitor and analyze turnover statistics.
Conduct training classes.
Update and submit required reports in a timely manner.
Participate in and monitor safety committee in compliance with Loss Prevention SOP's.
Ensure compliance with all HR related Loss Prevention SOP's.
Establish and maintain safety incentive program.
Become a certified trainer in all current HR training modules.
Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.
Maintain Heroes of Hospitality (Employee of Month/Year) program.
Practice positive employee relations, including coaching, counseling & discipline.
Develop and maintain “no cost” benefit programs.
Monitor Service Standards by Position training program.
Participate in and monitor orientation programs.
Develop managers for future advancement.
Ensure managers are using coaching, counseling and discipline to address issues/concerns.
Ensure Associate Opinion Survey is completed by all employees.
Condense and expedite paperwork, develop internal communications, improve record keeping.
Develop and maintain suggestion box program.
Plan and edit employee newsletter.
Manage all personnel files.
Manage resume and application files.
Develop and monitor recruitment resources.
Qualifications:
At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
Previous supervisory responsibility required.
College course work in related field helpful
Familiarity with and knowledge of employment laws required.
Long hours sometimes required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Director, Sales and Catering
Traverse City, MI job
Pay: $100000 per year - $100000 per year
As the Great Wolf Director of Sales and Catering, your focus is to manage and grow relationships in order to exceed guest satisfaction along with meeting revenue goals. Responsible for setting the revenue generating strategies for soliciting, booking, managing, and overseeing sales and conference service teams.
Essential Duties & Responsibilities
Accomplishes sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining pack members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Overall responsibility for total group revenue strategies, implementation and results; including group rooms, group food and beverage, meeting room rental, and other group revenues as assigned by the corporate director of sales
Leverage Sales Team to execute on sales strategies to meet financial targets
Meets financial objectives maximizing profitability for the lodge by forecasting requirements; preparing an annual performance budget; scheduling expenditures; analyzing variances
Determines annual and gross-profit plans by forecasting and developing annual sales quotas for various market segments; projecting expected sales volume and revenue; analyzing trends and results; establishing pricing strategies; recommends rate strategies; monitoring costs, competition, and product demand
Accomplishes sales objectives by planning, developing, implementing, and evaluating field sales action plans
Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations
Basic Qualifications & Skills
Associate degree in Sales, Communications, Marketing, Business or Hotel Management
Minimum 5 years experience in sales, event planning, and/or catering
Minimum 3 year supervisory/leadership experience in hospitality field
Demonstrated proficiency in Microsoft Office Suite
Successful completion of criminal background check and drug screen
Successful completion of Department of Motor Vehicle check
Professional communication skills both verbal and written
Desired Qualifications & Traits
Bachelor's degree in Sales, Communications, Marketing, Business or Hotel Management
Significant customer service experience
Strong problem solving and organizational skills
Attention to detail and ability to exceed quality standards
Enthusiastic and positive energy
Multi-tasking ability
Physical Requirements
Able to lift up to 20lbs
Able to bend, stretch, and twist
Able to stand or sit for long periods of time
Estimated Salary Range:
$100000 per year - $100000 per year annual base salary
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Food & Beverage Attendant
LaGrange, GA job
Pay: $13 per hour + tips
In addition to base pay, Pack Members in this role may receive tips from guests. Tips vary by shift and location and are not guaranteed. [Recent averages reported for this position have ranged from $2-$4 per hour.]
At Great Wolf, the Food and Beverage Attendant is responsible for positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various quick service restaurants and food outlets throughout the lodge!
Hiring immediately with full-time, part-time, and flexible scheduling - must be at least sixteen (16) years.
Join our Pack:
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
•Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
•Medical, Dental, and Vision insurance
•Health savings account
•Telehealth resources
•Life insurance
•401K with employer match
•Paid vacation time off
•Paid parental leave
Essential Duties & Responsibilities
•Communicates with guests to take food and beverage orders
•Prepares customer food and beverage orders
•Provides outstanding customer service and engage in suggestive selling
•Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
•Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
•Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
•Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
•Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
•Assists in other food outlets as needed
Basic Qualifications & Skills
•Some High School education or equivalent
•Flexibility regarding scheduling based on business demands
•Experience utilizing basic math skills with ability to add, subtract multiply and divide
•Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
•Successful completion of a criminal background and drug screen.
Desired Qualifications & Traits
•Previous experience demonstrating strong customer service
•Prior experience utilizing restaurant equipment and sanitation standards
•Ability to multi-task and prioritize a variety of tasks with minimal direction
•Previous experience with cash transactions and Point of Sale systems
•Proven teamwork skills
Physical Requirements
•Ability to lift up to 20 lbs.
•Able to sit and/or stand for long periods of time
Pay Rate: $ /hr
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Director, Food & Beverage
LaGrange, GA job
Pay: $115000 per year - $130000 per year
At Great Wolf, the Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization.
Join our Pack:
* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
* Medical, Dental, and Vision insurance
* Health savings account
* Telehealth resources
* Life insurance
* 401K with employer match
* Paid vacation time off
* Paid parental leave
Essential Duties & Responsibilities:
Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department.
Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety.
Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management.
Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.
Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments
Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion
Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments
Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables
Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development
Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment
Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws.
Ensures all operations conform to regulations of the alcoholic beverages commission
Maintain accurate and up to date operations documentation for all food and beverage service areas.
Ensuring all F&B technology systems are updated for optimal and effective use
Maintain and manage Jolt/Audit FOH system and functionalities.
Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws.
Develops positive working relationships with all lines of business, all other functional leaders
Support Corporate Food & Beverage and peers with additional projects
Be an ambassador and active participant of the organization's shared values and customer service programs.
Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department.
Required Qualifications & Skills:
Associates Degree in Hospitality Management or similar
Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment
Documented track record of managing and leading efficient and effective food and beverage operation, services and programs
Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth.
Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends.
Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls.
Demonstrated advanced knowledge of food production forecasting, waste management and yield management.
Exceptional service mind-set.
Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements.
Demonstrated ability to drive continuous process improvement activities and programs
Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft
Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures.
Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization
Demonstrated experience in driving effective and meaningful training, people development and mentorship programs.
Demonstrated excellent verbal and written communication skills.
Preferred Qualifications:
Bachelors Degree in Hospitality Management or similar a plus
Experience leading and managing leaders
Well versed in utilization of service automation and mobile technology.
Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence.
Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices.
Experience with diversity, inclusion and unconscious bias culture and programs
Estimated Salary Range:
$115000 per year - $130000 per year annual base salary
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions
We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Print Production Intern
Northfield, MN job
. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist in protecting the integrity of the Treasure Island and Prairie Island brands, keeping within the guidelines and standards policies
Assist in the design, development and production of casino signage and miscellaneous internal and external communications for Treasure Island and Prairie Island
Responsible for daily maintenance and support of large format printer and cutter
Perform day-to-day tasks to support the Brand Communications team with meeting business needs while satisfying internship requirements
Provide accurate and consistent support in assigned department
Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs
* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent experience
Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in graphic design, art/advertising or print production
Portfolio or examples of creative/design/print production projects
Preferred:
Previous guest service experience
Print production knowledge
Project management knowledge
Skills
Required:
Proficient in Adobe Creative Cloud applications including Photoshop, Illustrator, InDesign, Acrobat and Microsoft Office
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Preferred:
Previous guest service experience
Concepting and proofreading skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to manage projects in a timely and efficient manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
REQUIRED TRAINING
Treasure Island guest service training
Any position-related training as determined by division director
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing throughout the day
Must have a good sense of balance, and be able to bend, kneel and stoop
Must be able to reach and twist occasionally
Must have the ability to independently lift up to 25 pounds on a frequent basis
Must be able to perform repetitive hand and wrist motions
Must have good hand-eye coordination
WORKING ENVIRONMENT
Work is performed primarily in an administration building but may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
High volume direct public contact
Extensive computer use
Maintenance Technician II
Baraboo, WI job
Pay: $24.00 per hour
The Engineer 2 oversees the day to day engineering operations in the lodge. This includes but is not limited to project management, general life safety, ordering, working with vendors. Responsible for completing preventative maintenance and repairs through-out the hotel guestrooms, public spaces, equipment, buildings & grounds.
Responsibilities:
Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
Assure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
Ensures that all work performed is conducted in a safe and timely manner adhering to standards of safety and effective equipment utilization.
Maintains working knowledge of departmental safety procedures. Attends safety-training programs and in-service as required for continued development.
Maintains the necessary service records on mechanical and structural systems.
Ensure all standard operating procedures are followed for park operation, employee relations, timekeeping and safety. Including ensuring all daily, weekly and monthly documentation is being completed.
Other duties as deemed appropriate by the Assistant Director of Engineering.
Qualifications:
Technical Degree
Technical Training
Trade Related Certifications
Hospitality, Healthcare or related industry experience
Trade related certifications preferred in HVAC and/or Electrical
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to complete work at heights up to 50 feet using ladders, harnesses and lifts.
Computer skills including knowledge of database software, internet software, order processing systems, Microsoft Office suite.
Valid Driver's License
Estimated Salary Range:
- $24.00 per hour annual base salary
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Community Engagement Intern
Red Wing, MN job
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
Represent Treasure Island Resort & Casino and Island Impact while interacting with guests at community and special events on and off property, including golf tournaments, fairs and local sporting events
Work with Community Engagement Supervisor and Specialist to plan and execute Island Impact volunteer events for Treasure Island Team Members
Assist Community Engagement Supervisor and Specialist with Treasure Island's digital in-kind donation program, including facilitating logistics related to delivery of donations
Complete industry trend and opportunity research project and present to department leaders
Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
Provide accurate and consistent support in assigned department
Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs
* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent experience
Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed
Preferred:
Previous guest service experience
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to manage projects in a timely and efficient manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
REQUIRED TRAINING
Treasure Island guest service training
Any position-related training as determined by division director
PHYSICAL DEMANDS
Must be able to walk and / or stand for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel and stoop
Must have the ability to independently lift up to 25 pounds on a frequent basis
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
IT Intern
Northfield, MN job
. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
Provide accurate and consistent support in assigned department
Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
Escalate issues as appropriate
Provide end user support of hardware and software systems
Maintain, review and update department documentation, problem and solution documentation and procedures and processes
Maintain files for IT service requests
Ensure proper protocols are followed for all submitted requests
Track application and system documentation as well as training materials
Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting
Conduct testing on systems and document results
Collaborate with other IT staff and vendors to provide support
Create, monitor and process user requests following established procedures
Assist and mentor help desk staff and ensure help desk coverage
Assist in troubleshooting spreadsheets, databases and other office productivity tools
Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP
Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly
Assist Network Team in supporting and maintaining of the network infrastructure
Install and upgrade computer components and software, manage virtual servers and integrate automation processes
Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless)
Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization
Manage Data Center, including power and environmental requirements
Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs
* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent experience
Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed
Preferred:
Previous guest service experience
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to manage projects in a timely and efficient manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
REQUIRED TRAINING
Treasure Island guest service training
Any position-related training as determined by division director
PHYSICAL DEMANDS
Must be able to walk and / or stand for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel and stoop
Must have the ability to independently lift up to 25 pounds on a frequent basis
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Surveillance Operator
Farmington, MN job
. Pay Rate: $25.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor all facilities within Treasure Island Resort & Casino, including gaming areas and back of house operations for the detection and video recording of illegal or unusual activities such as cheating, theft, embezzlement or other activities which may be suspicious or threatening to guests or team members
Monitor all gaming-related areas including Table Games, Slots, and Cash Services for potential cheating activity, advantage play and illegal activity
Oversee and verify large payouts by the Casino such as jackpots and bingo payouts
Follow established procedures and immediately notify the Surveillance Director, appropriate departments or law enforcement authorities upon detection of suspicious activities or irregularities
Create detailed, accurate reports and maintain a daily log of activities observed and / or reported to Surveillance
Maintain professional and effective communication with all public service officials and internal department representatives
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
1 year of surveillance-related experience, related schooling, or military experience
Must be 21 years or older
Preferred Knowledge and Certification:
2 year degree in related field
Prior investigation experience
Loss prevention experience
Prior casino experience
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Proficiency in Microsoft Office (Word, Excel and Outlook) and other gaming related or Surveillance-related software
Excellent written & verbal communication skills
Above average math skills
Excellent writing, analytical thinking, and verbal communication skills
Proven typing speed of at least 50 words per minute with accuracy
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to independently manage and complete multiple tasks under pressure in a professional manner
Ability to remain focused for extended periods of time
PHYSICAL DEMANDS
Must be able to sit for long periods of time with moderate amounts of walking and standing
Must be able to occasionally lift up to 25 pounds
Must have manual dexterity necessary to manipulate surveillance equipment
Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
Work is primarily performed in administration building but may require going onto the gaming floor, which includes exposure to flashing lights, frequent loud noises, and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
Restaurant Assistant Manager
Fazoli's job in Terre Haute, IN
Supervises, directs, and controls assigned shifts by established policies, procedures, and standards. Participates in discussions and decisions affecting assigned restaurants and supports the goals, plans, and priorities of the General Manager. The Assistant Manager is accountable for the successful operation, growth, and prosperity of an assigned Fazoli's Restaurant through the execution of People.Sales.Profit.
PRIMARY DUTIES:
PEOPLE:
Assists the General Manager in developing the restaurant team succession and bench strength utilizing the Company's internal development processes to ensure operational standards and team performance.
SALES:
Works directly with the General Manager in building professional business relationships and partnerships within the community. Seeks to build in-house and off-premises sales executing approved marketing plans and operations under the direction of the General Manager.
PROFIT:
Assists the General Manager with impeccable integrity by maintaining, utilizing, and enforcing effective management practices, policies, controls, tools, and systems that enhance efficiency and productivity, minimize waste and loss, and promote a safe, secure work environment for Guests, Team Members and Investors alike.
ATTRIBUTES OF SUCCESS:
● Ability to communicate effectively, both verbally and in writing, to an array of diverse internal and external clients. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups, and meetings. Ability to get things done with and through other people.
● Assist the General Manager with planning and implementation of multiple strategies and tasks simultaneously while directed by the General Manager. For example: required checklists, daily line checks, and routine maintenance.
● Self-driven with the ability to work independently and alongside the management team to execute ideas to combat risks and enhance opportunities.
● Possess basic computer skills.
● Possesses an entrepreneurial spirit, competitive nature, and contagious enthusiasm that drive team performance to achieve desired results.
The above statements are intended to describe the general nature, type, and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified nor should they be construed as limiting the Company's right to modify the duties of the job.
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Minimum Age: 18 years of age.
Experience and Training:
External Candidates: Minimum 1-year previous Assistant Manager experience required. Fast casual/quick service experience preferred, but not required.
Internal Candidates: 6 months of experience as a successful Fazoli's Associate Trainer on the recommendation of your current General Manager. Development readiness checklist completed.
All Candidates: Must complete all required Fazoli's training and certifications including SERV Safe.
Must be available a minimum of 30 hours per week, unless you are enrolled in school. A leave of absence request will be required.
Must submit to a routine and periodic background, motor vehicle report, and reference checking processes.
WORK CONDITIONS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.
The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use their hands to finger, handle, or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds.
Hazards: The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.
JOB SUMMARY
Supervises, directs, and controls assigned shifts by established policies, procedures, and standards. Participates in discussions and decisions affecting assigned restaurants and supports the goals, plans, and priorities of the General Manager. The Assistant Manager is accountable for the successful operation, growth, and prosperity of an assigned Fazoli's Restaurant through the execution of People.Sales.Profit.
PRIMARY DUTIES:
PEOPLE:
Assists the General Manager in developing the restaurant team succession and bench strength utilizing the Company's internal development processes to ensure operational standards and team performance.
SALES:
Works directly with the General Manager in building professional business relationships and partnerships within the community. Seeks to build in-house and off-premises sales executing approved marketing plans and operations under the direction of the General Manager.
PROFIT:
Assists the General Manager with impeccable integrity by maintaining, utilizing, and enforcing effective management practices, policies, controls, tools, and systems that enhance efficiency and productivity, minimize waste and loss, and promote a safe, secure work environment for Guests, Team Members and Investors alike.
ATTRIBUTES OF SUCCESS:
● Ability to communicate effectively, both verbally and in writing, to an array of diverse internal and external clients. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups, and meetings. Ability to get things done with and through other people.
● Assist the General Manager with planning and implementation of multiple strategies and tasks simultaneously while directed by the General Manager. For example: required checklists, daily line checks, and routine maintenance.
● Self-driven with the ability to work independently and alongside the management team to execute ideas to combat risks and enhance opportunities.
● Possess basic computer skills.
● Possesses an entrepreneurial spirit, competitive nature, and contagious enthusiasm that drive team performance to achieve desired results.
The above statements are intended to describe the general nature, type, and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified nor should they be construed as limiting the Company's right to modify the duties of the job.
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Minimum Age: 18 years of age.
Experience and Training:
External Candidates: Minimum 1-year previous Assistant Manager experience required. Fast casual/quick service experience preferred, but not required.
Internal Candidates: 6 months of experience as a successful Fazoli's Associate Trainer on the recommendation of your current General Manager. Development readiness checklist completed.
All Candidates: Must complete all required Fazoli's training and certifications including SERV Safe.
Must be available a minimum of 30 hours per week, unless you are enrolled in school. A leave of absence request will be required.
Must submit to a routine and periodic background, motor vehicle report, and reference checking processes.
WORK CONDITIONS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.
The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use their hands to finger, handle, or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds.
Hazards: The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.