Customer Experience Director
FCH Enterprises Inc. job in Urban Honolulu, HI
Customer Experience Director
REPORTS TO: Chief Operating Officer
STATUS: Exempt
The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of strategic projects by aligning stakeholders, managing timelines, and maintaining a customer-first lens throughout the project lifecycle. Success means a painless experience for our customers and improved satisfaction.
FUNCTIONAL ACCOUNTABILITIES:
Project Leadership & Execution - cross-functional projects that are central to the organization's strategic roadmap.
Customer Experience Alignment - champion for the customer during transition
Process Improvement & Change Enablement - organizational communication and customer feedback
ESSENTIAL FUNCTIONS:
Leads and manages complex, cross-functional projects related to the customer experience from initiation to completion, ensuring alignment with strategic goals.
Provides visual representations of the customer journey to assist the organization to pinpoint key touchpoints and identify areas for improvement.
Upholds policies and procedures that reinforce the organization's branding strategy and goals.
Consults with cross-functional leadership to evaluate and recommend solutions that will facilitate the accomplishment of business goals and produce a frictionless customer experience.
Supports cross-functional change management initiatives with minimum disruption to the customer experience.
Frequently reviews and analysis data to inform strategic decision-making and provide data-driven insights.
Facilitate regular project updates, committee meetings, and feedback loops to ensure transparency and alignment.
Proactively manage expectations, resolve conflicts, and drive consensus across diverse teams.
Act as a guide and resource for stakeholders in the organization to infuse the voice of the customer into all aspects of the business.
Regular review of progress against CX roadmap, with adjustments based on customer feedback and competitive benchmarks.
Captures key milestones of customer experience projects and programs to support deadlines and cross-departmental communication.
Performs other related duties as assigned.
CORE COMPETENCIES:
Understanding the Business - Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Making Complex Decisions - Manages Complexity - Making sense of complex, high quality and sometimes contradictory information to effectively solve problems.
Building Collaborative Relationships- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
QUALIFICATIONS:
Scheduling:
Must be flexible and able to work primarily on weekdays, with occasional weekends when needed
Must be able to travel to neighbor islands or the continental United States as needed
Must have a valid driver's license and be able to drive to various locations
Preferably based in Hawaii.
Physical Ability:
Must be able to lift up to 15 pounds
Occasional lifting of 20 to 30 pounds
Standing/walking up to 4 to 5 hours a day
Reaching/bending frequently
Good speech and hearing necessary for communicating with the staff, employees, managers and the public, talking on the telephone, and conducting training
Sight for performing computer work and paperwork
Prolonged periods sitting at a desk and working on a computer
Mental Ability:
Good decision-making skills (uses independent judgment)
Planning/organizational skills (ability to set long-term or short-term goals, measures, time frames, and coordinate multiple tasks/activities, prioritize)
Analytical skills
Conflict resolution skills (through negotiation, mediation, problem-solving to achieve a “win-win” resolution)
Facilitation skills (ability to effectively guide individual/group discussions)
Reading, writing, and oral proficiency in the English language required
Pre-Employment Requirements:
Must pass drug screening test
Must pass criminal background check
Environmental Conditions:
Air-conditioned, office environment
Education:
Bachelor's degree in Business Administration, Project Management, or Information
Systems.
Formal education or training in conducting compliance investigations, and/or experience is desirable
Experience:
Employment or professional history indicates an alignment to company's core values
and philosophies
Five years of experience managing strategic, cross-functional projects.
Data Analysis experience
Experience with enterprise changes and implementation initiatives.
Desired Skills:
Superior verbal and written communication skills
Tech fluency in restaurant systems
Superior interpersonal skills
Strong analytical, technical, and problem-solving skills
Proficient in Microsoft Office 365, or related software
Self-development skills (desire and ability to learn)
Able to make good decisions based on neutral fact-finding
Desired Attributes:
Maintain high degree of integrity
Team player
Work under minimal supervision
Self-motivated
Action-oriented (exercising initiative to follow-up and follow through)
High level of accuracy
Detail-oriented
Responsible
Composed, articulate, confident
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements:
Customer Experience Director
FCH Enterprises job in Urban Honolulu, HI
Customer Experience Director
REPORTS TO: Chief Operating Officer
STATUS: Exempt
The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of strategic projects by aligning stakeholders, managing timelines, and maintaining a customer-first lens throughout the project lifecycle. Success means a painless experience for our customers and improved satisfaction.
FUNCTIONAL ACCOUNTABILITIES:
Project Leadership & Execution - cross-functional projects that are central to the organization's strategic roadmap.
Customer Experience Alignment - champion for the customer during transition
Process Improvement & Change Enablement - organizational communication and customer feedback
ESSENTIAL FUNCTIONS:
Leads and manages complex, cross-functional projects related to the customer experience from initiation to completion, ensuring alignment with strategic goals.
Provides visual representations of the customer journey to assist the organization to pinpoint key touchpoints and identify areas for improvement.
Upholds policies and procedures that reinforce the organization's branding strategy and goals.
Consults with cross-functional leadership to evaluate and recommend solutions that will facilitate the accomplishment of business goals and produce a frictionless customer experience.
Supports cross-functional change management initiatives with minimum disruption to the customer experience.
Frequently reviews and analysis data to inform strategic decision-making and provide data-driven insights.
Facilitate regular project updates, committee meetings, and feedback loops to ensure transparency and alignment.
Proactively manage expectations, resolve conflicts, and drive consensus across diverse teams.
Act as a guide and resource for stakeholders in the organization to infuse the voice of the customer into all aspects of the business.
Regular review of progress against CX roadmap, with adjustments based on customer feedback and competitive benchmarks.
Captures key milestones of customer experience projects and programs to support deadlines and cross-departmental communication.
Performs other related duties as assigned.
CORE COMPETENCIES:
Understanding the Business - Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Making Complex Decisions - Manages Complexity - Making sense of complex, high quality and sometimes contradictory information to effectively solve problems.
Building Collaborative Relationships- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
QUALIFICATIONS:
Scheduling:
Must be flexible and able to work primarily on weekdays, with occasional weekends when needed
Must be able to travel to neighbor islands or the continental United States as needed
Must have a valid driver's license and be able to drive to various locations
Preferably based in Hawaii.
Physical Ability:
Must be able to lift up to 15 pounds
Occasional lifting of 20 to 30 pounds
Standing/walking up to 4 to 5 hours a day
Reaching/bending frequently
Good speech and hearing necessary for communicating with the staff, employees, managers and the public, talking on the telephone, and conducting training
Sight for performing computer work and paperwork
Prolonged periods sitting at a desk and working on a computer
Mental Ability:
Good decision-making skills (uses independent judgment)
Planning/organizational skills (ability to set long-term or short-term goals, measures, time frames, and coordinate multiple tasks/activities, prioritize)
Analytical skills
Conflict resolution skills (through negotiation, mediation, problem-solving to achieve a “win-win” resolution)
Facilitation skills (ability to effectively guide individual/group discussions)
Reading, writing, and oral proficiency in the English language required
Pre-Employment Requirements:
Must pass drug screening test
Must pass criminal background check
Environmental Conditions:
Air-conditioned, office environment
Education:
Bachelor's degree in Business Administration, Project Management, or Information
Systems.
Formal education or training in conducting compliance investigations, and/or experience is desirable
Experience:
Employment or professional history indicates an alignment to company's core values
and philosophies
Five years of experience managing strategic, cross-functional projects.
Data Analysis experience
Experience with enterprise changes and implementation initiatives.
Desired Skills:
Superior verbal and written communication skills
Tech fluency in restaurant systems
Superior interpersonal skills
Strong analytical, technical, and problem-solving skills
Proficient in Microsoft Office 365, or related software
Self-development skills (desire and ability to learn)
Able to make good decisions based on neutral fact-finding
Desired Attributes:
Maintain high degree of integrity
Team player
Work under minimal supervision
Self-motivated
Action-oriented (exercising initiative to follow-up and follow through)
High level of accuracy
Detail-oriented
Responsible
Composed, articulate, confident
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description $120,000-$130,000
Store Manager
Urban Honolulu, HI job
Are You Craving A Career With An Industry Leader?
Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As A Store Manager:
You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success.
Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program.
How we reward you:**
Free meals while working at Panda
Generous compensation package with bonus opportunities
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Pre-Tax Dependent Care Flexible Spending Account
401K with company match
Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
Discounts at theme parks, gym memberships, and much more
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance
Pre-Tax Dependent Care Flexible Spending Account
Please refer to for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ...@PandaRG.com.
Pay Range: $25 per hour - $28 per hour
*Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.
Kitchen Team (P1-1350709-0)
Kaneohe, HI job
Join us as a Kitchen Team Associate We're looking for friendly team players to cook delicious food while maintaining the highest standards of cleanliness for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together.
Essential Functions for Kitchen Team Associates:
* Provides exceptional dining experience to Guests - Greeting Guests, Serving food and handling payments at cash register
* Maintains the cleanliness and appearance of the store
* Follows Operations Standards and Safety Procedure to serve fresh and quality food
* Works efficiently in fast paced kitchen environment, and may work at different positions - Front counter, Drive Through or Kitchen
* Work effectively with team members to meet daily goals in a fun, positive environment.
Qualification:
* Friendly and helpful team members
* Operations experience is a plus
* Some high school
* Food Handler certification may be required depending on local requirements, acquired at your expense
How we reward you:
* Flexible schedules
* Great pay
* Free meals while working at Panda
* Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
* Health Care and Dependent Care Flexible Spending accounts
* 401K with company match
* Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
* Associate discounts for many brands
* Referral bonus for eligible associates
* Opportunity to give back to your community
* Hands-on paid training to prepare you for success
* On-Going Career & Leadership Development
* Opportunities for growth into management positions
* Pre-Tax Dependent Care Flexible Spending Account
* Please refer to ***************************************************************** for details.
Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to *********************.
Pay Range: $19 per hour - $22 per hour
* Within the range, individual pay is determined using various factors, including work location and experience.
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to *********************.
Utility
Zippy's Inc. job in Ewa Beach, HI
UTILITY Status: NON-EXEMPT Zippy's core purpose is to "share Hawaii" by being committed, humble, passionate, supportive, and integrative. All employees are responsible to Ka Hana Pono: do the right thing and work in the right way.
RESPONSIBILITIES
Utility workers are responsible for reporting to store management and making sure all guests are well taken care of. Utility workers are in charge of ensuring guest satisfaction, maintaining a high degree of cleanliness, and safety throughout the premises, especially areas exposed to guests. This position is also responsible for the sanitation of all equipment, utensils, dishes, and containers used in the preparation and serving of food.
JOB FUNCTIONS
* Cleans the customer dining area, parking lot, restrooms and surrounding areas to ensure safety and sanitary conditions are met at all times through wiping, sweeping, scrubbing, and utilizing power equipment (floor scrubber, wet vac, etc.) to clean the restaurant interior.
* Maintains a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items. Empties all trash containers. Washes and scrubs the containers as needed.
* Scrubs pots, pans, and cooking utensils, washes china and utensils in a dishwashing machine, and replenishes workstations with clean and usable items to ensure work efficiencies.
* Stocks delivered items and rotates items accordingly.
* Assists servers by bussing tables when necessary.
* Performs other duties as assigned by management.
QUALIFICATIONS
Scheduling:
* Meets assigned shift requirements.
Physical Activity:
* Regularly push, pull, and carry objects.
* Stand and walk on foot for at least 8 hours.
* Reach at shoulder level and below waist constantly, above head frequently.
* Bending downward or forward at waist or knees constantly.
* Talk and listen to communicate instructions.
Physical Requirements:
* Light to Medium work. Exerting up to 20 to 50 pounds of force.
Visual Requirements:
* Able to visualize accuracy, neatness, and thoroughness of the work assigned.
* Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Pre-Employment Requirements:
* Passed a tuberculosis (TB) skin test within 12 months of the date of hire OR Dated/Issued at the age of 16 or older.
* Pass a drug screening test.
Environmental Conditions:
* Works in a variety of temperatures ranging from 0 - 95 degrees or more.
* Frequently exposed to chemicals.
Education:
* High school diploma or equivalent preferred.
Experience:
* Previous custodial experience preferred.
Necessary Skills:
* Basic math and writing.
* Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
* Able to work independently or as part of a team.
* Possess problem solving and critical thinking skills.
* Reading, writing, speaking, and comprehending the English language.
Necessary Attributes:
* Trustworthy with company property.
* Enjoys multi-tasking in a fast-paced environment.
* Punctual and dependabl
Loader
Zippy's Inc. job in Waipahu, HI
FSI Loader STATUS: Non-Exempt Reporting to the Food Solutions Staging Manager, this position is primarily responsible for accurately loading and receiving food and other items for delivery to all units, wholesale/retail accounts, and some clean-up and washing duties within Food Solutions.
ESSENTIAL FUNCTIONS:
* Prepares items to be delivered in accordance with written load lists
* Performs janitorial duties for the administrative offices
* Performs various other duties as directed in support of the Central Kitchen operation
* Ensures that items received from vendor are accurate and wholesome
* Properly labels and puts away deliveries from vendors
OTHER FUNCTIONS:
* May operate a forklift if selected to be trained for the purpose of receiving and storing away deliveries made by vendors
QUALIFICATIONS:
Scheduling:
* Must be able to work day shift on any day of the week
Physical Ability:
* Able to lift 50 to 65 pounds on a regular basis
* Able to push dollies loaded with products weighing up to 500 pounds on a regular basis
* Able to stand or walk up to 8 hours/day on a regular basis
Mental Ability:
* Able to read and comprehend instructions written in the English language
Pre-Employment Requirements:
* Must pass pre-employment physical and drug-screening
* Must also have passed a TB test Dated/Issued within 12 months of date of hire OR Dated/Issued at the age of 16 or older.
* Fully Vaccination with the Covid-19 vaccine is preferred
Environmental Conditions:
* Able to withstand cold and freezing temperatures when removing food products from refrigeration and freezer boxes
* Able to withstand temperatures ranging from 40 degrees to below; and occasionally below 0 degrees.
Education:
* None required; High school diploma or equivalent preferred.
Experience:
* Good attendance record and performance evaluations at previous jobs
Desired Skills:
Desired Attributes:
* Self-directed
* Motivated
* Ability to work with management personnel and operations staff
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Counter - Weekend Availability
Zippy's Inc. job in Kaneohe, HI
COUNTER Status: NON-EXEMPT Zippy's core purpose is to "share Hawaii" by being committed, humble, passionate, supportive, and integrative. All employees are responsible to Ka Hana Pono: do the right thing and work in the right way.
RESPONSIBILITIES
Counter employees are responsible for reporting to store management and making sure all guests are well taken care of. The counter position is in charge of handling all counter transactions in a fast, efficient, and friendly manner. This position handles monetary transactions, takes telephone orders, prepares, packs, and serves food items to guests, and supports other counter functions to ensure the efficient and effective flow of counter operations.
JOB FUNCTIONS
* Provides Exceptional customer service, greeting and thanking guests in addition to anticipating their wants and needs in order to ensure a pleasant dining experience.
* Takes guest orders accurately, be they over the phone or in person, using suggestive selling techniques when possible.
* Accurately enters orders into the POS system and processes credit cards, gift cards, coupons, and cash payments properly.
* Packs and checks orders to ensure they are completed to the guest's satisfaction.
* Maintains a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items.
* Performs other duties as assigned by management.
QUALIFICATIONS Scheduling:
* Meets assigned shift requirements.
Physical Activity:
* Regularly push, pull, and carry objects.
* Stand and walk on foot for at least 6-8 hours.
* Reach at shoulder level and below waist constantly, above head occasionally.
* Bending downward or forward at waist or knees occasionally.
* Talk and listen to communicate instructions.
Physical Requirements:
* Light work. Exerting up to 20 pounds of force.
Visual Requirements:
* Able to visualize accuracy, neatness, and thoroughness of the work assigned.
* Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Pre-Employment Requirements:
* Passed a tuberculosis (TB) skin test within 12 months of the date of hire OR Dated/Issued at the age of 16 or older.
* Pass a drug screening test.
Environmental Conditions:
* Works in an air-conditioned environment.
Education:
* High school diploma or equivalent preferred.
Experience:
* Previous cash handling preferred.
Necessary Skills:
* Basic math and writing.
* Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
* Able to work independently or as part of a team.
* Possess problem solving and critical thinking skills.
* Reading, writing, speaking, and comprehending the English language.
Necessary Attributes:
* Trustworthy with company property.
* Enjoys multi-tasking in a fast-paced environment.
* Punctual and dependable.
*
#HP
Service Team (P1-1348643-2)
Urban Honolulu, HI job
Join us as a Service Team Associate We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together.
Essential Functions for Service Team Associates:
* Provides exceptional dining experience to Guests - Greeting Guests, Serving food and handling payments at cash register
* Maintains the cleanliness and appearance of the store
* Follows Operations Standards and Safety Procedure to serve fresh and quality food
* Works efficiently in fast paced kitchen environment, and may work at different positions - Front counter, Drive Through or Kitchen
* Work effectively with team members to meet daily goals in a fun, positive environment.
How we reward you:
* Flexible schedules
* Great pay
* Free meals while working at Panda
* Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
* Health Care and Dependent Care Flexible Spending accounts
* 401K with company match
* Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
* Associate discounts for many brands
* Referral bonus for eligible associates
* Opportunity to give back to your community
* Hands-on paid training to prepare you for success
* On-Going Career & Leadership Development
* Opportunities for growth into management positions
* Pre-Tax Dependent Care Flexible Spending Account
* Please refer to ***************************************************************** for details.
Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Qualification:
* Friendly and helpful team members
* Operations experience is a plus
* Some high school
* Food Handler certification may be required depending on local requirements, acquired at your expense
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to *********************.
Pay Range: $18 per hour - $21 per hour
* Within the range, individual pay is determined using various factors, including work location and experience.
Production Mixer/Baker
FCH Enterprises job in Waipahu, HI
NBP Production Mixer
STATUS:
Non-Exempt
Reporting to the Napoleon Bakery Plant Manager or Assistant Manager, this position is primarily responsible for mixing ingredients for the daily production run. This position is a skill level position that should have prior experience in mixing batters and laminated doughs. This position requires understanding and experience of basic baking principles. The individual must be able use good judgment in adjusting production and troubleshooting quality concerns.
ESSENTIAL FUNCTIONS:
Able to operate various bakery equipment such as large mixers and reversible sheeter in a safe and efficient manner
Mixes various types of batters and doughs which might include laminated doughs and Chiffon Batters
Utilizes skills to execute efficient, high quality and timely production of items
Is able to utilize their skills and knowledge to troubleshoot quality issues or concerns as they come up in production.
Trains new team members
Works with minimum amount of supervision
Assist on oven, bread bench or any production position as needed
Communicates with management team daily regarding various production issues and/or needs
Has full awareness of safety policies. Leads by example and notifies management team of safety concerns
Maintains cleanliness and sanitation practices and standards at all time
QUALIFICATIONS:
Scheduling:
Flexible, available any shift, any day
Physical Ability:
Able to lift 25 to 50 pounds
Able to stand for the entire shift
Mental Ability:
Able to do simple math (add, subtract, multiply and do simple fractions)
Good planning and organizational skills
Pre-Employment Requirements:
Must pass pre-employment physical and drug-screening
Must also have passed a TB test Dated/Issued within 12 months of date of hire OR Dated/Issued at the age of 16 or older.
Environmental Conditions:
Able to work in a hot/cold environment
There are both ambient temperatures and A/C rooms. The ambient temperature can reach at times in the 100's and the A/C rooms go as low as 50 degrees
There are also walk-in chills and freezers where temperatures go as low as minus 10 degrees
Education:
High school diploma or equivalent preferred.
Experience:
Previous bakery experience and dough mixing experience required
Desired Skills:
Ability to operate various bakery mixers
Skillful in preparing various different cake batters, yeast products, short doughs, fancy pastry goods, laminated doughs
Desired Attributes:
Adaptable - able to accept direction
Team player with a positive attitude
Able to work with people at various skill levels
Able to communicate with people at all levels
Able to teach, guide and coach others
Team contributor - communicates needs, makes suggestions to better processes
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description $19.00-$19.00
Cook (P1-1384291-1)
Urban Honolulu, HI job
Our Panda Cook associates are important leaders of our team and the heart of our kitchen. You are responsible for creating food with passion, service with heart and ambiance with pride. As a Cook for our team, you will have the opportunity to embrace a central role in a fast-paced and growth-oriented environment. Our restaurants are the heart and soul of our company, and we believe our people are the recipe for success. You will:
* Support in creating a vibrant and welcoming environment for our guests.
* Preparing all dishes to meet company recipes and standards
* Guiding Kitchen Team and assisting with their training
* Performing all Back of House responsibilities
Qualifications Education and Experience:
* Some high school
* Prefer some Operations experience Food Safety:
* Local/municipal requirements, such as Food Handler certification, acquired at applicant's own expense
How we reward you:
* Flexible schedules
* Great pay
* Free meals while working at Panda
* Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
* Health Care and Dependent Care Flexible Spending accounts
* 401K with company match
* Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
* Associate discounts for many brands
* Referral bonus for eligible associates
* Opportunity to give back to your community
* Hands-on paid training to prepare you for success
* On-Going Career & Leadership Development
* Opportunities for growth into management positions
* Pre-Tax Dependent Care Flexible Spending Account
* Please refer to ***************************************************************** for details.
Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to *********************.
Pay Range: $21 per hour - $24 per hour
* Within the range, individual pay is determined using various factors, including work location and experience.
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to *********************.
Loss Prevention Specialist
Zippy's Inc. job in Urban Honolulu, HI
* The Loss Prevention Specialist is responsible for conducting audits and investigations to help minimize loss within the organization and create a safe and secure environment for our guests and team members. Essential Functions * Conduct regular audits of transactions, cash handling, loyalty programs, and other areas within the organization where loss can occur
* Research cash shortages and overages
* Review, document, and/or archive video footage of incidents within the store or on property
* Provide concise and factual documentation of investigations and audits
* May need to provide support for conference with team members
* Make recommendations on best practices to reduce or prevent future loss based on the findings of audits/investigations
* Keeping our customers top of mind and providing excellent guest experiences as needed
Scheduling
* Full-time, hourly
* Monday thru Friday, between 7a and 5p
Environmental Conditions
* Air-conditioned, office environment
Knowledge, Skills, and Abilities
* Supports & displays core values - commitment, humble, integrity, passion, supportive
* A genuine curiosity, eagerness to learn, and adaptive
* Tech Savvy - ability to quickly learn regularly used business system
* Detail-oriented
* Good communication skills, both oral and written
* Frequent interdepartmental communication and collaboration
* Ability to manage ambiguity
* Maintaining confidentiality in matters
* Self-motivated and ability to work under minimal supervision
Education
* High School diploma or equivalent work experience
Desired Experience
* Previous restaurant/QSR experience or previous experience in the Loss Prevention field
Pre-Employment Requirements
* Must pass a drug screening test
Physical Ability
* Ability to sit for long periods of time
* Capable of maintaining prolonged focus on computer-based tasks
* Requires regular reaching and bending throughout the workday
* Must be able to lift up to lift up to 30lbs
Disclaimer
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Production Helper
FCH Enterprises job in Waipahu, HI
Reporting to the Napoleon's Bakery Plant Manager and/or manager on duty, this position is primarily responsible for assisting with various tasks on the production floor.
ESSENTIAL FUNCTIONS:
Assist the production floor in various tasks which may include packing of orders, double checking staged orders, etc.
Entry level baking tasks such as baking of muffins or breads.
May have to operate some bakery equipment and ovens.
Assist in other department duties as needed
Maintains cleanliness and sanitation practices and standards at all time
Requirements
QUALIFICATIONS:
Scheduling:
Flexible, available any shift, any day
Physical Ability:
Able to lift 25 to 50 pounds
Able to stand for the entire shift
Mental Ability:
Able to do simple math (add, subtract, multiply and do simple fractions)
Good planning and organizational skills
Pre-Employment Requirements:
Must pass pre-employment physical and drug-screening
Must also have passed a TB test Dated/Issued within 12 months of date of hire OR Dated/Issued at the age of 16 or older.
Environmental Conditions:
Able to work in a hot/cold environment
There are both ambient temperatures and A/C rooms. The ambient temperature can reach at times in the 100's and the A/C rooms go as low as 50 degrees
There are also walk-in chills and freezers where temperatures go as low as minus 10 degrees
Education:
High school diploma or equivalent preferred.
Experience:
Any previous bakery experience preferred
Desired Skills:
Desired Attributes:
Adaptable
Team player with a good positive attitude
Able to communicate with people at all levels
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description $14.85/hour
Customer Experience Director
Zippy's Inc. job in Urban Honolulu, HI
Customer Experience Director REPORTS TO: Chief Operating Officer STATUS: Exempt The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of strategic projects by aligning stakeholders, managing timelines, and maintaining a customer-first lens throughout the project lifecycle. Success means a painless experience for our customers and improved satisfaction.
FUNCTIONAL ACCOUNTABILITIES:
* Project Leadership & Execution - cross-functional projects that are central to the organization's strategic roadmap.
* Customer Experience Alignment - champion for the customer during transition
* Process Improvement & Change Enablement - organizational communication and customer feedback
ESSENTIAL FUNCTIONS:
* Leads and manages complex, cross-functional projects related to the customer experience from initiation to completion, ensuring alignment with strategic goals.
* Provides visual representations of the customer journey to assist the organization to pinpoint key touchpoints and identify areas for improvement.
* Upholds policies and procedures that reinforce the organization's branding strategy and goals.
* Consults with cross-functional leadership to evaluate and recommend solutions that will facilitate the accomplishment of business goals and produce a frictionless customer experience.
* Supports cross-functional change management initiatives with minimum disruption to the customer experience.
* Frequently reviews and analysis data to inform strategic decision-making and provide data-driven insights.
* Facilitate regular project updates, committee meetings, and feedback loops to ensure transparency and alignment.
* Proactively manage expectations, resolve conflicts, and drive consensus across diverse teams.
* Act as a guide and resource for stakeholders in the organization to infuse the voice of the customer into all aspects of the business.
* Regular review of progress against CX roadmap, with adjustments based on customer feedback and competitive benchmarks.
* Captures key milestones of customer experience projects and programs to support deadlines and cross-departmental communication.
* Performs other related duties as assigned.
CORE COMPETENCIES:
* Understanding the Business - Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
* Making Complex Decisions - Manages Complexity - Making sense of complex, high quality and sometimes contradictory information to effectively solve problems.
* Building Collaborative Relationships- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
QUALIFICATIONS:
Scheduling:
* Must be flexible and able to work primarily on weekdays, with occasional weekends when needed
* Must be able to travel to neighbor islands or the continental United States as needed
* Must have a valid driver's license and be able to drive to various locations
* Preferably based in Hawaii.
Physical Ability:
* Must be able to lift up to 15 pounds
* Occasional lifting of 20 to 30 pounds
* Standing/walking up to 4 to 5 hours a day
* Reaching/bending frequently
* Good speech and hearing necessary for communicating with the staff, employees, managers and the public, talking on the telephone, and conducting training
* Sight for performing computer work and paperwork
* Prolonged periods sitting at a desk and working on a computer
Mental Ability:
* Good decision-making skills (uses independent judgment)
* Planning/organizational skills (ability to set long-term or short-term goals, measures, time frames, and coordinate multiple tasks/activities, prioritize)
* Analytical skills
* Conflict resolution skills (through negotiation, mediation, problem-solving to achieve a "win-win" resolution)
* Facilitation skills (ability to effectively guide individual/group discussions)
* Reading, writing, and oral proficiency in the English language required
Pre-Employment Requirements:
* Must pass drug screening test
* Must pass criminal background check
Environmental Conditions:
* Air-conditioned, office environment
Education:
* Bachelor's degree in Business Administration, Project Management, or Information
Systems.
* Formal education or training in conducting compliance investigations, and/or experience is desirable
Experience:
* Employment or professional history indicates an alignment to company's core values
and philosophies
* Five years of experience managing strategic, cross-functional projects.
* Data Analysis experience
* Experience with enterprise changes and implementation initiatives.
Desired Skills:
* Superior verbal and written communication skills
* Tech fluency in restaurant systems
* Superior interpersonal skills
* Strong analytical, technical, and problem-solving skills
* Proficient in Microsoft Office 365, or related software
* Self-development skills (desire and ability to learn)
* Able to make good decisions based on neutral fact-finding
Desired Attributes:
* Maintain high degree of integrity
* Team player
* Work under minimal supervision
* Self-motivated
* Action-oriented (exercising initiative to follow-up and follow through)
* High level of accuracy
* Detail-oriented
* Responsible
* Composed, articulate, confident
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Unit Office Clerk - P/T
FCH Enterprises job in Mililani Town, HI
Unit Office Clerk I
STATUS:
Non-Exempt
Unit Office Clerk's work are self-directed and able to work independently to service management in their main or various Zippy's store locations! Individuals in these Unit Office Clerk roles are responsible for accurately verifying, receiving and consolidating sales and cash information in preparation of the daily deposit. Additional general duties include processing invoices, assisting the managers with employee files and posting of information from various departments on store bulletin boards.
COMPANY BENEFITS:
Paid Time Off Accrual
Free Employee Meals
Employee Discounts
Medical, Vision & Dental Plans
Company Matched 401 9k)
Incentive & Rewards Programs
Employee Assistance & Wellness Program
UNIT OFFICE CLERK ESSENTIAL FUNCTIONS:
Counts and balances the deposit, prepares starting trays and completes all related paperwork concerning the deposit, coupons and reports; reports all large shortages immediately to the Loss Prevention department.
Balances the end of day sales reports, credit card reports, and gift card reports from the POS registers and the end of day cash reports from the validator safes.
Inputs and balances all sales reconciliation data and sends the file daily to the Administrative Office.
Initiates any miscellaneous reports from the register as designated by the Administrative office and does maintenance or programming on the register and validator safes as required (price changes, inputting/deleting cashiers/servers).
UNIT OFFICE CLERK OTHER FUNCTIONS:
Checks in and posts deliveries for goods received onto the daily inventory as required by store. Checks pricing discrepancies on invoices for deliveries received.
Orders supplies for the office as required and ensures that an ample supply is always available at the store.
Prints and posts all incoming notices for employees and types any other notices prepared by the Store Manager. Maintains the bulletin boards in a neat and appealing manner.
Maintains the necessary files at the unit office and keeps the office neat and organized.
Performs Front-of-the-House duties as required by store and handles all clerical responsibilities within the scope of their duties.
At specified stores, will be assigned to handle all office responsibilities at multiple stores daily; traveling between the stores will be required.
Performs other duties as assigned by management, including and not limited to answering phone inquiries and taking phone orders.
UNIT OFFICE CLERK QUALIFICATIONS:
Scheduling:
Available to work as early as 6:00 am and stay until work is complete; earlier start times may be required as needed
Full-time clerks must be available Monday - Friday, holidays, occasional weekends
Part-time clerks must be available Saturday/Sunday and holidays
May be asked to fill shifts at other locations?
Physical Ability:
Able to lift about 10 to 20 pounds
Able to handle bending and squatting
Walking and standing up to 4 to 5 hours per day
Mental Ability:
Numerically inclined
Analytical capabilities
Problem solving ability
Pre-Employment Requirements:
Must pass drug screening test
Environmental Conditions:
Working in restaurant/fast food environment and in a small enclosed office
Education:
High School Diploma or equivalent preferred
Experience:
Prior cash handling and balancing background helpful
Desired Skills:
10-key by touch
Typing skills, 35 to 40 words per minute
Computer skills
Desired Attributes:
Accurate with cash handling
Accurate with numbers
Ability to plan/organize
Ability to handle confidential information
Ability to multi-task and handle numerous interruptions
Good customer service (internal and external)
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
UNIT OFFICE CLERK PRE-EMPLOYMENT REQUIREMENTS:
Completing a drug test and yielding passing results.
Salary Description $17.85-$17.85
Cake Production 1
FCH Enterprises job in Waipahu, HI
NBP Cake Production
STATUS:
Non-Exempt
Reporting to the Napoleon's Bakery Plant Manager and/or manager on duty, this position is primarily responsible for icing and assembling cakes and/or pies in the Cake Production Room.
ESSENTIAL FUNCTIONS:
Preparation of finished cakes and pies based on orders for the day, maintaining quality standards and accuracy in accordance with the recipe.
Ensures proper tagging and labeling of products
Assist in other department duties as needed
Maintains cleanliness and sanitation practices and standards at all time
QUALIFICATIONS:
Scheduling:
Flexible, available any shift, any day
Physical Ability:
Able to lift 25 to 50 pounds
Able to stand for the entire shift
Mental Ability:
Able to do simple math (add, subtract, multiply and do simple fractions)
Good planning and organizational skills
Pre-Employment Requirements:
Must pass pre-employment physical and drug-screening
Must also have passed a TB test Dated/Issued within 12 months of date of hire OR Dated/Issued at the age of 16 or older.
Environmental Conditions:
Able to work in a hot/cold environment
There are both ambient temperatures and A/C rooms. The ambient temperature can reach at times in the 100's and the A/C rooms go as low as 50 degrees
There are also walk-in chills and freezers where temperatures go as low as minus 10 degrees
Education:
High school diploma or equivalent preferred.
Experience:
Any previous bakery experience preferred
Desired Skills:
Desired Attributes:
Adaptable
Team player with a good positive attitude
Able to work with people at various skill levels
Able to communicate with people at all levels
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description $14.85-$14.85
Supervisor, IT Systems & Security
Zippy's Inc. job in Urban Honolulu, HI
Supervisor, IT Systems & Security REPORTS TO: Manager, IT Systems & Security DIRECT REPORTS: Tech Security Analyst STATUS: Exempt The IT Systems & Security Supervisor is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure and security protocols. This role ensures the integrity, confidentiality, and availability of systems and data while supervising the Tech Security Analyst and collaborating with cross-functional teams to align IT security initiatives with business objectives.
Key Responsibilities:
Leadership & Supervision
* Supervise and mentor the Tech Security Analyst, providing guidance, performance feedback, and professional development opportunities.
* Coordinate workload distribution and ensure timely completion of security-related tasks and projects.
* Foster a collaborative and security-conscious culture across the IT department.
Systems & Security Oversight
* Lead the planning, deployment, and monitoring of security measures to protect networks, systems, and data.
* Oversee the identification, investigation, and resolution of security incidents and vulnerabilities.
* Ensure compliance with industry standards and regulatory requirements including but not limited to PCI DSS.
* Manage patching schedules, firewall configurations, and access controls across systems.
* Evaluate and implement security tools, including encryption, anti-malware, and intrusion detection systems.
Strategic Planning & Project Management
* Align IT security initiatives with organizational goals and the broader IT strategic plan.
* Lead or support security-related projects, ensuring milestones and deliverables are met.
* Develop and maintain documentation for security policies, procedures, and system configurations.
Training & Awareness
* Promote security awareness across the organization through training and communication.
* Ensure team members are informed of emerging threats and best practices.
Reporting & Documentation
* Review and approve incident reports, risk assessments, and audit findings.
* Provide regular updates to leadership on system health, security posture, and project status.
Qualifications:
Scheduling:
* Typically, Monday - Friday, 8:00 am - 5:00 pm.
* May require working outside of normal hours including weekends and holidays.
Pre-Employment Requirements:
* Must pass pre-employment drug screening
Education & Certifications
* Bachelor's degree in Information Technology, Computer Science, or related field.
* Relevant IT certifications (e.g., CompTIA Network+, CompTIA Security+, Azure AZ-900) preferred.
* Equivalent work experience may be considered in lieu of formal education.
Experience
* Minimum 5 years of experience in IT systems and security, with at least 2 years in a supervisory or leadership role.
* Strong understanding of network topologies, operating systems, and cloud environments.
* Experience with firewalls, routers, switches, and endpoint protection tools.
* Direct experience in cybersecurity operations, including threat detection, incident response, incident remediation, and vulnerability management.
* Proven ability to implement and maintain security controls, conduct risk assessments, and ensure regulatory compliance.
* Develop and deliver cybersecurity awareness training.
Desired Skills & Competencies
* Strong understanding of PCI-DSS framework.
* Proficiency in managing Windows and Apple environments.
* Experience with Active Directory, Group Policy, and identity/access management solutions.
* Strong knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN configurations.
* Familiarity with Meraki and Verkada platforms.
* Familiarity with Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and Microsoft Purview.
* Familiarity with endpoint detection and response (EDR) tools.
* Hands-on experience with vulnerability scanning tools (e.g., Nessus, Qualys).
* Understanding of cloud security principles (e.g., AWS, Azure, Google Cloud).
* Experience with backup and disaster recovery solutions.
* Excellent analytical, problem-solving, and decision-making skills.
* Strong interpersonal and communication skills, with the ability to present technical information to non-technical audiences.
* Proven ability to manage multiple priorities and projects effectively.
* High level of integrity and commitment to confidentiality and data protection.
Working Conditions:
* Primarily office-based with occasional off-hours work for system maintenance or incident response.
* Requires sitting for extended periods and occasional walking or standing.
* Must be able to communicate effectively with diverse teams and stakeholders.
* Direct contact with administrative staff and management.
* Expected to behave professionally and adapt to a changing environment.
* Excellent writing skills to document system and network configurations and User guides.
* Limited job structure exists; situations are diverse, although not unique, require considerable creative and mental aptitude.
* Works independently with minimal supervision.
* Requires interpretative skills; a high degree of analysis using logical, evaluative or professional thinking is necessary to define problems, collect information, establish facts and form valid solutions.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#HP
Facilities Manager
FCH Enterprises job in Waipahu, HI
Reporting to the Director of Engineering, the Facilities Manager is responsible for the repair and maintenance of all FCH Enterprise Inc. facilities, equipment, and assets.
ESSENTIAL FUNCTIONS:
Coordinates, schedules, assigns work orders, directs the work of staff responsible for facility maintenance.
Monitors completion and quality of job assignments through frequent field observations and inspections to ensure compliance with standards. Revises directions and timeframes as necessary.
Responsible for training and re-training (as necessary) employees on equipment usage, task procedures, work standards, and safety policies / procedures.
Maintains appropriate documentation of maintenance schedules, equipment installations and work orders.
Monitors and controls supply and equipment; orders supplied and tools as necessary; prepares documents for equipment procurement.
Creates and maintains a Preventive Maintenance program for all HVAC systems, plumbing, electrical, kitchen equipment and all other related systems.
Coordinates, schedules, and oversees contracted services such as, HVAC & R Wellness Checks and Preventive Maintenance, Kitchen Fire Suppression Systems regulatory compliance inspections and recertification, etc.
Distributes, maintains and follows up with all daily work orders. Ensures that all MSWs are scheduled and the WO is maintained throughout the day.
Ensures that all job responsibilities are completed in a safe and efficient manner.
Oversees Facilities Supervisor, Facilities Coordinator, Landscaping Supervisor, Cleaning Supervisor and technicians
OTHER FUNCTIONS:
Works in place of staff when required.
Performs various other equal level duties reflecting the same level of skill, knowledge, and judgment.
CORE COMPETENCIES:
MAKING COMPLEX DECISIONS - Manages Complexity, Decision quality, Balances stakeholders
OPTIMIZING DIVERSE TALENT - Attracts top talent, develops talent, values difference, and build effective teams
MANAGING EXECUTION - Directs work, plans and aligns, and optimizes work processes
BEING FLEXIBLE AND ADAPTABLE - Manages ambiguity, nimble learning, being resilient, and situational adaptability
Requirements
QUALIFICATIONS:
Scheduling:
Must be available to work any shift and travel to neighbor islands as needed.
Physical Ability:
Push, pull, and carry up to 50 pounds.
Stand and walk at least 6-8 hours.
Reach at shoulder level and below waist constantly, above head occasionally.
Bend at waist occasionally.
Pre-Employment Requirements:
Passed a tuberculosis (TB) skin test within 5 years of start date.
Pass a drug screening test and physical.
Valid driver's license and clean driver's abstract.
EPA 608 / HVAC Certification
Environmental Conditions:
Works in a variety of temperatures and weather conditions.
Works in construction and project site conditions
Education:
High school diploma or equivalent preferred.
Experience:
Proven experience leading a team.
Proven material knowledge with an understanding of operations, services and activities related to the food and beverage industry.
Knowledge related to the proper operation of equipment and tools.
Knowledge of Work Order systems
Understanding of an inventory system
Proven experience in a detailed deep cleaning and preventive maintenance plan
Experience in dealing with outside contractors
Experience in ordering cleaning materials and equipment
Necessary Skills:
Computer proficiency.
Strong Leadership background.
OSHA Standard familiarization such as HAZCOM and PPE Standard
Basic engineering, math and writing knowledge.
Reviewing contract documents, proposals and preparing RFPs.
Reading architectural, mechanical, electrical drawings and other technical documents.
Strong organizational skills with attention to detail and time management skills.
Strong interpersonal and communication skills.
Possess problem solving and critical thinking skills.
Reading, writing, speaking, and comprehending the English language.
Able to work independently or as part of a team.
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Commissary Office Assistant, Operations
FCH Enterprises job in Waipahu, HI
Reporting to the Commissary Office Manager, this position works on site at various Commissary offices working with the Commissary Plant managers, assistant managers and supervisors. This position is responsible for preparing daily orders, production sheets, invoices, packing lists, pick tickets and other paperwork needed for order fulfillment and delivery. Clerical responsibilities include helping customers on the phone with orders and questions, maintaining employee records and files, inputting orders into the computer system, confirming orders by phone or fax, and other general duties that contribute to the operation of the commissary office.
ESSENTIAL FUNCTIONS:
Prepares and prints various production sheets with thoroughness and accuracy for each department.
Prepares all packing lists, pick tickets, special order forms, and all related paperwork for production needs and deliveries.
Answers all incoming phone calls, helps customers orders and questions, completes order process accurately and assures complete customer satisfaction.
Utilizes Company's inventory system to route orders for delivery, process invoices, and direct any special instructions to the proper department or supervisor for follow up.
Assists employees with requests such as purchasing movie tickets, placing special orders, assisting with forms sent by the administrative office, and other situations that arise.
Maintains the petty cash box and sends the proper paperwork to the administrative office on a timely basis.
Knowledgeable of basic computer navigation skills in a variety of programs and applications, scanning documents, and knowledge of Word, Excel, Windows Office
OTHER FUNCTIONS:
Orders supplies for the office as required.
Posts all incoming notices from the Administrative office for employees. Maintains the bulletin boards in a neat and appealing manner.
Maintains the necessary files at the unit office.
Handles all clerical responsibilities within the scope of their duties and upon approval by the Commissary Office Manager
Performs various other duties as assigned.
Requirements
QUALIFICATIONS:
Scheduling:
Regular Schedule 8am-5pm Monday-Friday
Available to work as early as 7:30am
Available to work Monday through Sunday and holidays
Physical Ability:
Must be able to lift up to 15 pounds
Occasional lifting of 20 to 30 pounds
Standing/walking up to 4 to 5 hours a day
Reaching/bending frequently
Good speech and hearing necessary for talking on the telephone and communicating with staff, employees, managers and the general public
Mental Ability:
Numerically inclined
Accurate with numbers and information
Ability to handle confidential information and cash
Problem solving ability
Good customer service skills
Ability to multitask
Detail Oriented
Pre-Employment Requirements:
Must pass drug screening test
Must also have passed a TB test Dated/Issued within 12 months of date of hire OR Dated/Issued at the age of 16 or older.
Environmental Conditions:
Works mainly in small office
Works in a production plant environment (Hot, Cold, Noisy)
Education:
High School diploma or equivalent
Experience:
Some experience working in an office environment is suggested
Desired Skills:
Good communication skills (oral and written)
Good interpersonal skills
Good attitude and desire to promote and achieve excellent service
Computer experience with Word, Excel, Google Docs
Self-development skills (desire & ability to learn)
Ability to handle cash
Strong clerical skills
10 key by touch
Desired Attributes:
Supports & displays Core Values - Committed, Humble, Integrity, Passionate, Supportive
Ability to plan/organize workload
Accurate with calculating and computating numbers
Pleasant telephone voice
Ability to work under minimal supervision
Ability to handle confidential information
Team player
Ability to work in a fast-paced environment
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description $15.60 / hour
Product Quality Manager, Bakery Operations
FCH Enterprises job in Waipahu, HI
Product Quality Manager, Bakery Operations
REPORTS TO:
FSI General Manager
STATUS:
Exempt
Reporting to the General Manager, this position is responsible for developing and maintaining the quality of all bakery products to ensure compliance with food safety standards and product specifications while promoting a culture of constant improvement and innovation.
ESSENTIAL FUNCTIONS:
Develops and maintains preventive controls and quality assurance policies for Napoleon's Bakery per FDA regulations to ensure consistent product quality.
Monitor and evaluate the effectiveness of quality assurance processes and makes necessary adjustments
Define product specifications and communicate targets to the production team.
Conduct regular inspections and audits of production processes to ensure compliance with quality standards. Makes on-site corrections with Production team as necessary.
Maintain all required reports, recipes and records.
Oversee product development and enhancement of bakery products. Keep current with industry trends to ensure the organization remains competitive.
Promotes a culture of ongoing improvement, supporting innovation and high standards in product quality.
Filling management shift as required, executing all managerial duties expected of an assistant manager on shift.
May support other departments as needed
QUALIFICATIONS:
Scheduling:
Regular Schedule Monday-Friday but must be available to work on weekends and holidays
Must be able to work any shift
Physical Ability: ?
Able to lift 50 pounds
Standing for extended periods
Mental Ability:
Mathematically inclined: ability to apply advanced mathematical concepts
Reasoning Ability: ability to apply common sense and sound judgment. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Good decision-making skills
Pre-Employment Requirements:
Must pass Test for TB and pre-employment physical examination requirements, including drug screening
Environmental Conditions:
Able to work in a production kitchen and/or laboratory environment
Education: ?
High School Diploma or equivalent
Bachelor's degree in food science or 5 years of experience in a production facility
Experience: ?
Minimum 5 years related experience
Desired Skills: ?
Knowledge of FDA rules and regulations and State of Hawaii Food Health Code
HACCP or PCQI certified
Ability to communicate effectively
Ability to explain research findings in layman's terms
Ability to work independently
Desired Attributes: ?
Self-directed
Motivated
Ability to work with management personnel and operations staff
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description $60,000 - $65,000 annually
FSI Utility
Zippy's Inc. job in Waipahu, HI
FOOD SOLUTIONS INTERNATIONAL TEAM MEMBER PERKS * Competitive Wages * Daily Pay/ Wisely Pay * 20% Emp Discount on 1st day at Zippy's * Tuition Reimbursement * Referral/Incentive Bonuses * 25% Transportation Subsidy * Free Employee Meal during shift * Employee Perks/Discounts
* Paid Time Off
* Medical & Dental Benefits*
* Company Matched 401(K)*
* Wellness Programs
* Career Advancement & Growth
* Personal/Professional Development
* Employee Assistance Programs
Requirements
The ideal candidate will have:
* Must be able to work between Monday through Saturday and some holidays, between 6:00 am to 8:30 pm
* Work with busy kitchen environment, large equipment (i.e. racks, forklifts and pallet jacks) moving around constantly
* Able to lift 50 pounds on a regular basis
* Able to stand or walk up to 8 hours/day on a regular basis