FCP Euro is hiring Distribution Center Associates for our fulfillment/distribution center in Milford, CT. This position is responsible for daily core Distribution Center functions, including picking and packing orders using electronic devices and semi-automated or manual stations, auditing orders at the point of pack, processing labels for shipments, and sorting and receiving daily deliveries.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities and Duties
Core Distribution Center functions, including picking and packing orders using electronic devices and semi-automated or manual stations, auditing orders at the point of pack, processing labels for shipments, and sorting and receiving daily deliveries.
Ensuring all inventory locations are appropriately stocked daily and other inventory-related processes including but not limited to cycle counts, zone maintenance, inventory transferring, fielding and reconciling errors, and all daily replenishment and overstock needs.
Receiving and disposing of customer and vendor returns, reconditioning, and restocking new inventory.
Maintaining a safe, organized, and clean work environment
We are a team-first environment, and all positions require constant attention to detail, consistent output, time management, and service orientation to ensure success as a team. FCP Euro has a positive, fun, and supportive culture you can feel from the moment you step foot in our facility! Candidates can be considered for any position depending on experience, work history, or preference.
Qualifications and Skills
Prior experience in the automotive field and industry is beneficial.
Must have prior experience utilizing computers familiarity with Microsoft Excel and/or Google Docs is a plus
Must be able to lift packages in excess of 60+ lbs as necessary
Must have flexibility in availability
Demonstrated ability to work under time constraints or tight deadlines
Must be a team player who is positive and motivating
Must be organized with strong attention to detail
Must be able to operate PIT machinery (ie: WAVE picker, pallet jack, forklift, reach truck) at times depending on workstation; training and certification provided
Benefits and Perks
Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution
120 hours of PTO (Paid Time Off), 40n hours of Paid Sick Leave plus Company Holidays
401k with Company deposit and match.
Discounted prices on our catalog of European car parts!
Compensation
$20.00/hr+ based on prior experience and qualifications
Quarterly Bonus Opportunity of $750
No phone calls or agency referrals please
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
$20 hourly Auto-Apply 17d ago
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Distribution Center Inbound Lead (bilingual English/Spanish)
FCP Euro 4.0
FCP Euro job in Milford, CT
FCP Euro is hiring an Inbound Lead for our eCommerce fulfillment/distribution center in Milford, CT. This position is responsible for operational efficiency and workflow management, maintaining high levels of accuracy among the team, team communication and reporting, and contributing to building safety, culture, and cleanliness. This role will support our Inbound operations during the weekdays. The Distribution Center Lead is accountable for executing and prioritizing receiving and inventory processes within their assigned team, ensuring tasks are completed accurately and promptly. Possessing a comprehensive understanding of team processes, KPIs, and targets, they effectively communicate expectations and work towards continuous improvement through huddles and feedback. The Lead maintains a keen focus on accuracy, and quality in sorting and stowing.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities and Duties:
Responsible for executing production processes of the assigned team, ensuring tasks are prioritized and delivered promptly and to a high level of accuracy
Has a deep working knowledge of assigned team processes, KPIs, and targets of their assigned core area and communicates them effectively with the team
Core areas and targets may include order picking and packing, auditing orders, manifesting shipment labels, sorting and receiving inventory, stocking or counting locations, zone maintenance, inventory handling, reconciling errors, and processing returns.
Works to improve team performance through huddles, feedback, and other communication methods
Ensure accuracy and quality of tasks by setting clear standards for the team
Ensures customer and inventory accuracy is maintained by the team most notably in picking, receipt, and other inventory handling functions.
Maintain clear and professional communication with staff and management
Reports issues, concerns, ideas, and trends promptly, utilizes data and drives continuous improvement in accuracy, performance, and culture
Acts as a representative of the team, reports and triages issues appropriately
Sets an example for a clean distribution center, picking up trash, clearing corrugate, utilizing proper picking techniques, setting an example for other teams.
Uses proper tools for tasks, upholds DC safety standards among their assigned team.
Set an example of a positive attitude and adherence to company frameworks.
Qualifications and Skills
High School diploma or the equivalent
Prior experience working in a distribution or warehouse environment
Prior experience in the automotive field is beneficial but not a requirement
Bilingual Spanish is required
Demonstrate a willingness to collaborate on projects across the teams in the distribution center
Proficiency in Google Workspace or Microsoft Office
Must have flexibility in availability including weekends
Must be organized with a strong attention to detail
Must be able to lift packages in excess of 60+ lbs as necessary
Must be able to operate PIT machinery; obtaining certification as necessary
Ability to use a WMS
Benefits and Perks
Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
401k with Company deposit and match.
Discounted prices on our catalog of European car parts!
Compensation
$23/hr + based upon prior experience and qualifications.
Quarterly Bonus Opportunity of $900
No phone calls or agency referrals, please
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
$23 hourly Auto-Apply 16d ago
Service Advisor
Asbury Automotive 4.0
Tucson, AZ job
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Previous automotive Service Advisor experience heavily preferred
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background & drug test)
Company Benefits:
Pay and Recognition:
Paid holidays & paid time off
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities
INDADVISOR
$63k-90k yearly est. 2d ago
Delivery Driver (non CDL)
American Tire Distributors 4.2
Tucson, AZ job
Pay Rate: $20.25/hour
Primary focus is the delivery of product to customers ensuring customer satisfaction through on-time delivery and professional interaction. The Delivery Driver (non-CDL) is responsible for providing timely transportation of products from origin to destination as assigned, along with unloading and staging products at customer's place of business. Expected to maintain professional representation of the Company in all interactions with customers and through responsible driving, while providing excellent customer service and building strong customer relationships.
Key Responsibilities
Abide by all Company safety policies and state and federal transportation regulations
Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type
Collect payments from customers in monetary form acceptable to Company
Efficiently unload cargo and stage products at customer's place of business.
Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
Maintain professional representation of the Company in all interactions with customers and through responsible driving
Maintain records required for compliance with state and federal regulations, including driver's logs, records of fuel purchases, mileage records and other records required by law and Company policy
Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.)
Timely transportation of product from origin to destination as assigned
Competencies
Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaboration- Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Decision Quality - Making good and timely decisions that keep the organization moving forward.
Drives Results - Consistently achieving results, even under tough circumstances.
Ensures Accountability - Holding self and others accountable to meet commitments.
Equipment Utilization - The ability and skill to ensure the optimum utilization of warehouse or production plant, equipment and materials.
Health and Safety - The ability and skill to manage and apply safe systems of work.
Masters Service Conversations - Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
Navigates Field Service Interactions - Briefs customer on service interaction~Confirms logistics of visit/interaction~Defines scope of service interaction~Displays appropriate body language with the customer~Offers alternative or interim solutions~Reads the customer''s tone and body language~Reflect and plan for future interactions
Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Policy & Procedures - The ability and skill to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives.
Service Into Sales - Ability to recognize sales opportunities during service interactions to enhance overall customer service; Presents products and solutions in a compelling way, Recognizes clues for added needs, Refers added customer needs to appropriate team, Transitions from service to sales conversation
Verbal Communication - Ability to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications.
Qualifications
* High School or GED degree
1-2 years of related experience preferred
Skills
Navigates Field Service Interactions
Policy & Procedures
Masters Service Conversations
Service Into Sales
Verbal Communication
Equipment Utilization
Health and Safety
Physical Demands/Working Conditions
Physical Demands Category: Driver
Physical Demands/Work Environment/Travel Requirements: • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift products weighing up to approximately 50 pounds. Handling of tires (e.g., rolling, destacking, team lifting) greater than approximately 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. • Travel required: 75% of the time, no overnight stays (CDL drivers will have overnight stays)
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
DEL-NON-CDL
Build a challenging and rewarding career with us!
American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace
$20.3 hourly 7d ago
Fast Track Management Program
Brakes Plus 4.0
Phoenix, AZ job
Our fast track management program is a management training program which will prepare you to efficiently operate a Brakes Plus store, with a future goal of becoming a Regional Manager.
Brakes Plus, one of the fastest growing automotive maintenance providers in the country, is actively looking for talented leaders to grow with us as part of our Fast Track Management Program. As part of this program, you will learn the "In's & Out's" of the BP business and will become well versed in operating a financially sound and high performing location. This starts with learning to build a highly motivated team and developing an environment for your service team to thrive. We do this by getting out of the office and being present not only with your Sales Team on the lobby floor, but also in the shop working closely with your Service Team to improve their performance and assist them in executing store processes. While the timeframe varies for each team member, those who are able to perform and exceed expectations are typically provided with Store Management opportunities in 3-12 months.
$36k-50k yearly est. 2d ago
Parts Counter II Clerk
Asbury Automotive Group 4.0
Arizona City, AZ job
He Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone. Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner Inform Clerk, Counter, Parts, Manufacturing, Automotive, Customer
$27k-32k yearly est. 2d ago
Fleet Maintenance Manager
Amerit Fleet Solutions 4.4
Arizona City, AZ job
Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all Haz. Reps and compliance audits are complete in the Market Area. Minimize spills and quality of work events. Team Management & HR Responsibi Maintenance Manager, Fleet, Manager, Maintenance, Technician, Management, Property Management, Transportation
$45k-67k yearly est. 4d ago
Service Express Lane Manager
Asbury Automotive 4.0
Mesa, AZ job
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.
The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
Actively promote good morale and good relationships among the dealership associates.
Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
Assist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
Motivate the service advisors to provide consistent value for the dealership's customer.
Monitor advisors' daily productivity, give feedback and formulate plans for improvement
Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
Monitor advisors' interaction with customers on the drive and telephone for effectiveness
Assist in forecasting goals and objectives for the department and strive to meet them
Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service dept. meetings as directed
Address and resolve customer concerns
Assist in motivating, training and developing employees
Strong verbal and written communication is required
Must be able to manage in a fast paced work environment
Must be able to manage a team, motivate and develop
Experience with CDK or other automotive software is a plus
Must have three plus years in an Automotive Service Department
Must have three plus years as an Automotive Service Writer/Assistant Service Manager
Must be at least eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screening (background & drug test)
Company Benefits:
Pay and Recognition:
Semi Monthly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities
INDMANAGER
$59k-81k yearly est. 4d ago
MVD Title Clerk
Asbury Automotive 4.0
Avondale, AZ job
Larry H. Miller Dealerships' Job Description Third Party MVD - CSR Primary Responsibilities: The Title Clerk at Larry H Miller Volkswagen Avondale is expected to:
Provide prompt, first quality processing of MVD titles, registrations and collection of monies and maintain compliance and achieve customer service benchmarks.
Seek ways to improve business operation efficiencies and customer service.
Be a teacher to support the efforts of other employees to be successful.
Reports to: Third Party MVD Supervisor
Essential Job Functions:
Maximize Profit Retention, Financial Reporting, and Personnel Administration.
Prepare tax and title documents in a time-sensitive manner to achieve or exceed title reporting standards and benchmarks.
Submit legal transfer of documents to the Department of Motor Vehicles on a timely basis.
Assist to post new and used car deals.
Compile and verify documents, such as invoices and checks to substantiate business transactions.
Reconcile, process, and finalize daily cash and credit card deposits to update receivable ledgers.
Compile cost reports, revenue, and balance sheets.
Complete and maintain all Larry H. Miller Dealerships' required training.
Ensure all titling paperwork is filed in accordance with appropriate state deadlines.
Monitor and record accounts payable and receivable to ensure payments are up to date.
Maintain customer, vendor, and employee confidence and protect operations by exercising discretion when handling sensitive and confidential information.
Maintain ability to handle job stress and effective interaction with others in the workplace.
Perform all other job duties as requested by management.
Operate with Integrity.
Demand the highest ethical standards from self and others.
Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.
Physical Demands:
Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors.
Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers and move about facilities.
Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
Required to lift up to a minimum of 5lbs.
Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
In general, this position is assigned regular business hours; however, it is typical during the end of the month to work more than 40 hours per week.
Minimum Qualifications:
Education, Experience, and Certification(s)/Training.
High school diploma or the equivalent.
Maintain valid driver's license and MVR within company policy requirements.
Skills.
Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others' reactions, and understanding why they react as they do.
Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Knowledge.
Knowledge of Larry H. Miller Dealerships' current company management systems desirable.
Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.
Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.
English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents.
Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.
INDOTHER
$31k-38k yearly est. 2d ago
Sales Associate - Optical - Part Time - Bilingual Spanish
America's Best 3.9
Tucson, AZ job
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000+ stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience. For more details about America's Best, visit AmericasBest.com (************************************** .
At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible
Join our dynamic sales team at National Vision as a Sales Associate, where your passion for people and community comes to life through excellent customer service and expert guidance in eyewear selection. This role focuses on meeting company objectives and fostering an inclusive environment.
Core Responsibilities:
Passion for People: Guide customers through the selection and fitting of eyewear and contact lenses, ensuring adherence to state laws. Demonstrate a positive attitude and professionalism.
Committed to Community: Establish strong customer relationships through excellent service, keeping customers informed about the status of their orders, including any updates or delays.
Results Done Right: Uphold meticulous inventory management and patient record accuracy. Ensure the store's visual presentation and cleanliness of equipment and workstations aligns with brand and company standards.
Be Your Best Self: Pursue personal development and training opportunities to stay at the forefront of industry standards and product knowledge.
How would you like Sundays off? Yes, every Sunday we're closed!
What You'll Need:
Experience & Skills: 1+ year of retail or customer service experience is preferred. Fluent in reading & speaking both English & Spanish.
Versatility: Skilled at multi-tasking and handling a fast-paced work environment.
Education: High School Diploma or equivalent required.
At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.
Our Benefits Include:
+ 401k retirement savings with company match and stock purchase plan
+ Paid sick time
+ Parental leave
+ Employee eyewear discount
+ College scholarship program
Focus on professional growth and long-term career fulfillment:
+ Training programs available
+ Access to educational courses
+ Emphasis on internal promotions and career advancement.
At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
$25k-36k yearly est. 2d ago
Learning Coordinator (bilingual English/Spanish)
FCP Euro 4.0
FCP Euro job in Milford, CT
FCP Euro is hiring a Fulfillment Learning Coordinator to join our Fulfillment Center team at our Milford, CT location. This role will perform training and development for warehouse team associates, powering our high-performance distribution network. This is a hands-on, on-the-floor role where you will be at the heart of where everything happens. You'll lead new hire onboarding, deliver job-specific training, and coach associates on process, safety, and quality standards.
You'll also work closely with our Continuous Improvement (CI) team to identify training gaps, roll out process changes, and ensure our workforce stays aligned with evolving operational standards. From building job aids to supporting Lean-driven updates, you'll help turn great processes into consistent execution. Whether it's guiding a new associate through their first day or reinforcing best practices on the floor, your work will directly impact productivity, quality, and employee success.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities and Duties
Run engaging orientation sessions that introduce company culture, warehouse safety, and job expectations. Ensure every new hire is set up for success on Day 1 and beyond.
Facilitate training for certified roles, cross-training, and retraining based on business needs. Support compliance, quality, and operational flexibility.
Create and update SOPs, job aids, and process guides to reflect current workflows. Keep training areas clean, organized, and audit-ready.
Observe associates in real-time and provide hands-on coaching to correct errors, improve performance, and reinforce standard work.
Create updated training materials as processes change or are implemented.
Maintain accurate training documentation and monitor key learning metrics like completion rates, certification status, and audit results.
Collaborate with Continuous Improvement and Process Engineering to improve workflows, translate changes into training, and reinforce adoption across the floor.
Demonstrate strong interpersonal skills, collaborating effectively with all levels across the Fulfillment Center teams.
Qualifications and Skills
High school diploma or equivalent educational degree
Associate's degree in training & development or a related field is preferred
2+ years of experience in a fulfillment, logistics, or manufacturing environment
1+ years in a training, onboarding, or coaching role
Bilingual in Spanish required.
Strong communication and facilitation skills-you're confident in leading sessions and giving real-time feedback
Ability to coach and reinforce standard work in the fulfillment center.
Comfortable working on the warehouse floor and partnering with supervisors to solve day-to-day training gaps.
Proficiency with Google Workspace or Microsoft Office.
Experience with Learning Management Systems (LMS), Lean/CI principles, or SOP development strongly preferred.
Evening, Weekends, and holidays may be required depending on business needs and at the direction of senior leadership.
Compensation
$25 - $30 / hr based on experience and qualifications.
Quarterly bonus opportunity of up to $900
Benefits and Perks
Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
401 (k) with Company deposit and match.
Discounted prices on our catalog of European car parts!
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
No phone calls or agency referrals, please.
$25-30 hourly Auto-Apply 40d ago
Store Driver
Advance Auto Parts, Inc. 4.2
East Hartford, CT job
Position Responsibilities Pick, stage and safely deliver parts to pro customers Pick up returns and cores. Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs Daily collection of credit accounts. Build and maintain Driver, Store, Retail, Sales, Customer
$28k-33k yearly est. 8d ago
Trailer Technician
Amerit Fleet Solutions 4.4
Glendale, AZ job
Prepare vehicle records and report both manually and on a computer. Perform safety inspections of equipment and prepare safety documentation. Inspect and perform work on the underparts of vehicles. Access any area of the equipment or vehicle to perfo Technician, Trailer, Automotive, Transportation, Vehicle
$27k-42k yearly est. 2d ago
Outbound Lead (Bilingual English/Spanish)
FCP Euro 4.0
FCP Euro job in Milford, CT
Job Description
The Outbound Lead is responsible for assisting Outbound management with daily operations to ensure all customer packages are picked, packed, and shipped in a timely and accurate manner. The Outbound lead assists with opening and or closing shifts and ensuring all associates are set up for success. The outbound lead is fully trained in all WMS systems and is responsible for ensuring operational goals are met.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities and Duties
Accurate and efficient picking, packing and shipping of customer orders
Organization and cleanliness of distribution center work areas
Responsible for assisting with the opening and or closing of Outbound shifts
Assist with training new associates
Supply audits
Support assistant managers with daily operations
Communicate KPI expectations with teams
Works directly with AOM to lead and organize shifts from start to finish
Qualifications and Skills
2+ years prior work experience in a distribution center; automotive product knowledge
Demonstrate a willingness to collaborate on projects across the teams in the distribution center
Willingness to partner on projects across the distribution center
Bilingual English/Spanish required
Must be able to lift 60+lbs as necessary
Must be organized with a strong attention to detail
Must be a team player with the ability to lead and influence others
Must be able to operate PIT equipment and obtain certification as necessary
Must be a team player who is positive and motivating
Demonstrated ability to learn all critical WMS programs
Benefits and Perks
Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution
120 hours of PTO (Paid Time Off), 40n hours of Paid Sick Leave plus Company Holidays
401k with Company deposit and match.
Discounted prices on our catalog of European car parts!
Compensation
$23.00+ /hr based upon prior experience and qualifications
Quarterly Bonus Opportunity of $900
No phone calls or agency referrals, please.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
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$23 hourly 16d ago
Client Services Specialist (ADESA)
Carvana 4.1
Tempe, AZ job
Client Services Specialist
Tempe, AZ (On-Site)
About Us
ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more.
We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for expansion including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!
Role and Team
We are seeking a dynamic and results-driven Client Services Specialist to join our Buyer Engagement team. As a Specialist, your primary focus will be engaging and cultivating relationships with a diverse range of buyers, predominantly dealerships, to drive vehicle sales through our ADESA platforms. Your expertise will be pivotal in sustaining and enhancing buyer relationships, ensuring customer satisfaction, and maximizing sales opportunities within the wholesale automotive marketplace.
Responsibilities
Proactively engage with a diverse portfolio of buyers, primarily dealerships, to encourage active participation and vehicle purchases on ADESA platforms.
Develop and maintain strong relationships with buyers at varying levels, understanding their unique needs and preferences to tailor engagement strategies effectively.
Address buyer inquiries, concerns, and challenges promptly, working collaboratively with internal teams to find effective solutions.
Identify and prioritize at-risk buyers, strategically prioritizing their support to mitigate potential challenges and ensure a sustainable relationship.
Promote upcoming auctions, targeted sales events, and promotional campaigns to buyers, boosting their interest and participation.
Provide timely feedback and insights to internal teams based on buyer interactions, market trends, and competitive intelligence.
Effectively utilize customer relationship management (CRM) tools and systems to track buyer interactions, manage leads, and report on performance metrics.
Meet and exceed monthly Key Performance Indicators (KPIs) including unique buyers, activity/calls, volume purchased, and talk time.
Qualifications
High school diploma or equivalent required
Minimum of 3 years of relevant experience in account management, sales, or customer relationship management within the automotive industry or a related field
Proven track record of successfully engaging buyers, cultivating relationships, and driving sales in a fast-paced, competitive environment
Excellent verbal and written communication skills, with the ability to build rapport with and influence effectively with internal and external stakeholders
Strong problem-solving abilities, with a customer-centric approach to addressing challenges and finding solutions
Confidentiality and integrity while handling sensitive information
Self-motivated, results-oriented, and able to thrive in a team-oriented environment
Proficiency with computer systems and applications
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$31k-35k yearly est. 2d ago
Assistant Store Manager
Big Brand Tire & Service 3.6
Phoenix, AZ job
Automotive Assistant Manager Pay: $52,360.00 - $83,360.00+ annually (base + commission + monthly bonus + overtime) We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.
We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.
Apply today! Every application is reviewed by a real member of our recruiting team. If you're a match, one of our recruiters will personally call you this week.
Compensation & Benefits
Competitive hourly rate + commission and overtime opportunities
Paid vacation and holidays
Medical, dental, vision, life, and supplemental insurances
401(k) with company match
Employee discounts, referral bonuses and ASE reimbursement
Genuine career growth - with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.
Assistant Store Manager:
Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient
Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence
Be the bridge between techs and customers; translate inspections into trusted recommendations
Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps
Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS)
Cover the deck when the Store Manager is out; model elite standards on every shift
What Makes You a Great Fit
At least 1-3 years of experience in automotive service management or retail repair leadership
Strong background in service sales (tires, brakes, maintenance, or mechanical)
Proven ability to lead a team in a high-volume, fast-paced environment
Excellent communication and problem-solving skills
Valid driver's license + ability to lift 70 lbs (jumping in when needed is part of the job)
A self-starter who thrives on results, accountability, and growth
Open availability, including weekends, to lead and support the team during peak business times
About Big Brand Tire & Service
For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we're serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.
Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.
$30k-36k yearly est. 1d ago
Automotive Technician / Mechanic | Weekends Off |Gilbert San Tan
Christian Brothers Automotive 3.4
Gilbert, AZ job
Christian Brothers Automotive Benefits: *Up to $55/HR For The Most Skilled TechniciansPaid Vacation & Paid HolidaysClosed Every Weekend To Spend Time With Family & FriendsExcellent Work Life Balance Program: 4-Day Work Week OfferedClimate-Controlled Shop - Fully Air Conditioned & Heated*Nice Difference Welcome Bonus Available * Relocation Assistance For Top TechniciansEarn More With Team Performance Bonus OpportunitiesGuaranteed HoursToolbox Relocation AssistanceHealthcare Benefits AvailableMatching Retirement PlansLocally Owned and Operated ShopTeam Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the YearRewarding Great Work - Annual Review Process Provides Opportunities to Share Goals and Earn Compensation Increases Based on PerformanceOn-Going Training & Career AdvancementReal-time Automotive Technical Support From Industry-Leading TechniciansEmployer-paid Financial Wellness Program and App, SmartDollar & EveryDollarASE Certification ReimbursementWork Boot Reimbursement Program Provided To Skilled TechsGear up for Success - Uniforms are Provided so You Can Work Comfortably & ProfessionallyTool Stipend For Driven TechniciansEmployee Appreciation EventsAppreciation Team LunchesEmployee Referral Program Wellness Program Offering Chaplain Care SupportEmployee Point Store Access - Redeem Your Training Points For Awesome Swag & RewardsContinuous Training Available Through The CBA Flywheel Learning SystemFuture Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
Apply (by clicking the relevant button) after checking through all the related job information below.
Job Title: Automotive Technician / Mechanic Location: 1245 E. Pecos Rd, Gilbert, United States, 85295 Job Overview: We are looking for technicians / mechanics who are energetic, upbeat, and have a positive attitude. The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing whatâ€TMs right for our guests. Responsibilities include, but are not limited to: Technicians use their knowledge & skills to diagnose and fix vehicles for our guest Continuously build experience as an automotive mechanic across a wide range of domestic and foreign vehicles Complete full, accurate, and honest courtesy vehicle inspections Work as part of a team to troubleshoot guest concerns quickly and effectively Follow and promote our high standards of safety, cleanliness, and organization Work closely with the service department and effectively communicate concerns Work together with other technicians to solve problems, meet deadlines, and deliver distinguished results
Qualifications: Positive attitude and a desire to serve guest3+ years of experience as an automotive technician/mechanic ASE Certifications preferred, or a plan to achieve Capable of diagnosing and repairing all makes/models of vehicles Meet or exceed hourly goals Aptitude for learning additional skills and processes Professional appearance and strong communicationA desire for long-term career development Physical Requirements: Occasionally lift and/or move over 100 pounds Be able to work with tools on vehicles lifted above their head Work in tight spaces as dictated by the vehicleâ€TMs needed repair Have the needed dexterity in order to efficiently use hand tools Walk/stand for the majority of their workday Drive manual transmissions vehicles Efficiently navigate a computer
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. xevrcyc PandoLogic. Keywords: Automotive Technician, Location: Gilbert, AZ - 85296
$29k-40k yearly est. 1d ago
Inbound Sales Representative
Cox Enterprises 4.4
Phoenix, AZ job
Company Cox Communications, Inc. Job Family Group Sales Job Profile Inbound Sales Representative - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $16.58. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $15,348.00.
Job Description
What You'll Do
You'll make residential customers feel "at home" with our products and services. That means being an Einstein about everything we offer as well as a whiz around the marketing campaigns that fuel those inbound calls.
This is a quota, commission-based gig, so your earnings are in your hands. One way to do this will be to be super responsive to customer inquiries, resolving issues lickety-split, all while keeping callers in-the-know about the latest solutions we have to offer.
You'll help to solve customer requests so you can handle some of the more challenging sales situations yourself. You may also pick up the phone to support other departments with overflow calls. As you grow your skills, you'll have the opportunity to support your peers in the sales team through best practice sharing and peer coaching.
What's In It for You?
You'll be sold on Cox's great, highly competitive pay, generous incentives, and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. We also know it's important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate your rainmaking sales skills in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're someone who anticipates customers' needs so you can not only offer them what they need now, but also what they'll need next. But your idea of being a "selling machine" isn't about pushing products, it's about listening, and fitting a customer to the solution that works best for them. People tell you you're a good listener, and you bring that rare gift into your workplace, leading to a remarkable response reflex.
You resolve issues like a Nobel Peace Prize nominee, and understand that, despite the "flying solo" nature of remote sales work, you're also a proud member of a tight-knit team. Relationships come easy to you, and you're not afraid of change, computers, or clowns. Eh, maybe not the clowns.
Others look to you for leadership, guidance, and support when needed.
Qualifications:
Minimum:
* High school diploma, GED, or relevant work experience.
* Excellent computer skills.
* Effective communication skills and ability to multi-task.
* Excellent interpersonal skills and teamwork.
* Excellent ability to persuade others through direct/indirect influence.
* Ability to quickly establish customer relationships in a fast environment.
* Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
* Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
Preferred:
* Telecommunications industry experience.
* 1+ years in a sales quota environment.
* 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.).
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$16.6 hourly Auto-Apply 40d ago
Retail Parts Pro
Advance Auto Parts, Inc. 4.2
Stamford, CT job
Provide GAS 2 selling experience for DIY customer visits and phone calls - Achieve personal / store sales goals and service objectives - Manage DIY services including battery installation, testing, wiper installs, etc. - Ensure high standards of cust Parts, Retail, Skills, Manufacturing, Automotive
$29k-34k yearly est. 6d ago
Customer Retention Representative
Cox Enterprises 4.4
Phoenix, AZ job
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that:
• Responds to call center customer retention calls for all Cox residential services and product lines.
• Identifies and resolves customer issues.
• Exercises creative negotiation skills to motivate customers to continue using Cox services.
• Offers additional or upgraded services, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
• Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred
• Experience in telecommunications industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142435)