FCR Overview

Roseburg, OR
Founded In
Organization Type
FCR is the most respected and disruptive outsourced support provider in the industry. We are US only and our focus is on high quality, flexibility and creativity. Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.
The staff at FCR come from unusually diverse demographic backgrounds. The company is 56.6% female and 25.5% ethnic minorities. Even though it has great demographic diversity, FCR notably lacks in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 83.0%. Despite having coworkers who agree with each other about politics, employees at FCR tend to have relatively short tenures. Staff members usually stay with the company for 2.7 years. The average employee at FCR makes $29,890 per year. Pay at FCR is significantly lower than some of its highest paying competitors, like TTEC, Allied Global Services, and Working Solutions, which pay $60,196, $45,910, and $45,656, respectively.
A large professional company with 2,500 employees and an annual revenue of $409.0M, FCR is headquartered in Oregon.

The Organization’s Mission

To provide innovative support for innovative companies.


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Average Salary
$29,890 yearly

FCR Reviews

Employee Reviews

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Employee Reviews

Mar 2022

It was a remote call canter so gave me a chance to take care of my baby while earning income


Not super flexible hours or me time


Tax season

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The Team At FCR

Key People

John Stadter

Matthew Achak

FCR Rankings

FCR is ranked #17 on the Best Professional Companies to Work For in Oregon list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

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FCR Salaries

Salary Score
The national average salary for an FCR employee in the United States is $29,890 per year. Employees in the top 10 percent can make over $48,000 per year, while employees at the bottom 10 percent earn less than $18,000 per year.
Average FCR Salary
$29,890 yearly
Updated March 16, 2023
Average Employee Earnings

Highest Paying Jobs At FCR

RankJob TitleAvg. SalaryHourly Rate
1Senior Project Manager$105,875$51
2Quality Assurance Lead$95,265$46
3Program Manager$93,892$45
4Director Of Human Resources$93,562$45
5Maintenance Technician$50,655$24
6Team Leader$44,641$21
7Program Supervisor$44,170$21
8Line Supervisor$38,984$19
9Forklift Operator$32,387$16
10Administrative Assistant$31,728$15
11Support Specialist$31,297$15
12Technical Support Technician$31,001$15
13Customer Service Representative$28,527$14
15Call Center Representative$27,588$13
16Call Center Agent$26,908$13
18Customer Service Agent$26,787$13
19Scale Operator$26,636$13

FCR Diversity

Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

FCR Gender Distribution


Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for FCR. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • FCR has 2,500 employees.

  • 57% of FCR employees are women, while 43% are men.

  • The most common ethnicity at FCR is White (75%).

  • 12% of FCR employees are Hispanic or Latino.

  • 6% of FCR employees are Asian.

  • The average employee at FCR makes $29,890 per year.

  • FCR employees are most likely to be members of the democratic party.

  • On average, employees at FCR stay with the company for 2.7 years.

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FCR Employee Political Affiliation

FCR employees are most likely to be members of the Democratic Party. The largest donation made to a political party by an FCR employee was by John Stadter. John Stadter donated $9,275 to the Democratic Party.



Democratic Party

83.3 %

Republican Party

16.7 %
Employee Political Donations
NameJob TitlePartyDonation
John StadterPresident/OwnerDemocratic Party$9,275
Taylor WorthSales Vice PresidentDemocratic Party$2,800
Katheryn CarnahanExecutiveDemocratic Party$2,650
Maureen StadterOwnerDemocratic Party$2,550
Connie EiseleCustomer Service RepresentativeDemocratic Party$910
Eric BeebeExecutive RecruiterDemocratic Party$353
Shannon CockayneRepresentativeDemocratic Party$350
Yolanda HolmanCustomer Service RepresentativeRepublican Party$325
Patrick ManganExecutiveRepublican Party$200
Lauren PaulBudget AnalystDemocratic Party$200
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FCR Employment Videos

FCR Financial Performance

Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

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Highest Paying FCR Competitors

Some of the competitors of FCR are TTEC, Allied Global Services, and Working Solutions. Employees at TTEC earn more than most of the competition, with an average yearly salary of $60,196. Employees at Allied Global Services earn an average of $45,910 per year, and the employees at Working Solutions earn an average salary of $45,656 per year.

Frequently Asked Questions about FCR

When was FCR founded?

FCR was founded in 2005.

How many Employees does FCR have?

FCR has 2,500 employees.

How much money does FCR make?

FCR generates $409.0M in revenue.

What industry is FCR in?

FCR is in the service industry.

What is FCR's mission?

FCR's mission statement is "To provide innovative support for innovative companies."

What type of company is FCR?

FCR is a private company.

Who are FCR's competitors?

FCR competitors include Contact America Inc, Direct Interactions, SYKES, Pearl Interactive Network, Call Center Services International, American Customer Care, Arise Virtual Solutions, TRG - The Resource Group, GCS, Working Solutions, Synergy Solutions, SITEL, Surpass, TTEC, APAC Customer Services, Allied Global Services, Global Response, Teleperformance USA, Total Outsourced Systems, Fusion Contact Centers, LLC.

Who works at FCR?

John Stadter (Founder)

Matthew Achak (Founder)

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Zippia gives an in-depth look into the details of FCR, including salaries, political affiliations, employee data, and more, in order to inform job seekers about FCR. The employee data is based on information from people who have self-reported their past or current employments at FCR. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by FCR. The data presented on this page does not represent the view of FCR and its employees or that of Zippia.

FCR may also be known as or be related to FCR, Fcr, First Call Resolution and First Call Resolution LLC.