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Working at FCR

Zippia score 4.3

Overview

SalaryRevenue

Reviews

DemographicsCompetitorsCEO & Executives

FCR overview

Industry
Service
Revenue
$409M
Headquarters
Employees
2,500
Founded in
Website
Organization type
Private
Social media
FCR is the most respected and disruptive outsourced support provider in the industry. We are US only and our focus is on high quality, flexibility and creativity. Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.
The staff at FCR come from unusually diverse demographic backgrounds. The company is 56.6% female and 25.5% ethnic minorities. Even though it has great demographic diversity, FCR notably lacks in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 83.0%. Despite having coworkers who agree with each other about politics, employees at FCR tend to have relatively short tenures. Staff members usually stay with the company for 2.7 years.The average employee at FCR makes $29,890 per year. Pay at FCR is significantly lower than some of its highest paying competitors, like None, Allied Global Services, and Working Solutions, which pay $60,196, $45,910, and $45,656, respectively.
A large professional company with 2,500 employees and an annual revenue of $409.0M, FCR is headquartered in Oregon.

FCR's mission statement

To provide innovative support for innovative companies.

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3.5/5

FCR employee reviews

Based on 2 ratings

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FCR employee reviews

FCR employee reviews
3.5/5

Based on 2 ratings

Work at FCR? Share your experience.
Employee reviews
profile
5.0
A zippia user wrote a review on Mar 2022
Pros of working at FCR

It was a remote call canter so gave me a chance to take care of my baby while earning income

Cons of working at FCR

Not super flexible hours or me time

FCR benefits

Tax season

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The team at FCR

  • The founders of FCR are John Stadter and Matthew Achak.
  • The key people at FCR are John Stadter and Matthew Achak.
Key people
John Stadter
Matthew Achak

FCR rankings

FCR is ranked #17 on the Best Professional companies to work for in Oregon list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

FCR salaries

Average FCR salary
$14.37
hourly
$29,890 yearly
Updated March 14, 2024

Rate FCR's commitment to diversity and inclusion.

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FCR diversity

9.4
Diversity score
We calculated FCR’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of FCR’s workforce.
FCR diversity summary. Zippia estimates FCR's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated FCR's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of FCR's workforce.
  • FCR has 2,500 employees.
  • 57% of FCR employees are women, while 43% are men.
  • The most common ethnicity at FCR is White (75%).
  • 12% of FCR employees are Hispanic or Latino.
  • 6% of FCR employees are Asian.
  • The average employee at FCR makes $29,890 per year.
  • FCR employees are most likely to be members of the democratic party.
  • Employees at FCR stay with the company for 2.7 years on average.

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Videos about working at FCR

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FCR financial performance

9.7
Performance score

Highest paying FCR competitors

Compare FCR salaries to competitors, including TTEC, Allied Global Services, and Working Solutions. Employees at TTEC earn the highest average yearly salary of $60,196. The salaries at Allied Global Services average $45,910 per year, and the salaries at Working Solutions come in at $45,656 per year.
RankCompanyAverage salaryJobs
1$60,1960
2$45,9100
3$45,6560
4$45,5420
5$45,5190
6$36,2050
7$35,0980
8$31,7360
9$31,0830
10$30,9580
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    Updated March 14, 2024

    Zippia gives an in-depth look into the details of FCR, including salaries, political affiliations, employee data, and more, in order to inform job seekers about FCR. The employee data is based on information from people who have self-reported their past or current employments at FCR. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by FCR. The data presented on this page does not represent the view of FCR and its employees or that of Zippia.

    FCR may also be known as or be related to FCR, Fcr, First Call Resolution and First Call Resolution LLC.