General Manager II
Service manager job at FedEx
Shift Monday - Friday - 1st Shift (Day) This role is responsible for facility operations at larger, more complex locations (typically with 90 or more full-time employees). The manager works closely with Operations, Quality, and Inventory Control teams to enhance performance, safety, security, productivity, cost control, customer service, and continuous improvement. This position serves as the primary point of contact between the customer and the Company and holds full management authority over contractual tasks and compliance.
Primary Responsibilities
* Manage exempt direct reports, including hiring, coaching, skills development, recognition, labor planning, and performance management.
* Prepare, maintain, and communicate operational goals and Standard Operating Procedures (SOPs).
* Oversee facility fiscal performance including P&L, forecasting, and annual budget preparation.
* Monitor and optimize space utilization and layout; make recommendations for improvement.
* Mentor and develop staff to meet operational objectives.
* Lead recruitment and onboarding efforts while reinforcing company culture.
* Ensure departmental and facility performance metrics are met efficiently and cost-effectively.
* Ensure timely and accurate reporting of facility operations.
* Develop and manage equipment preventative maintenance, safety, and facility upkeep programs.
* Review and revise contracts in accordance with internal policy.
* Audit and manage facility purchasing processes to ensure compliance and cost savings.
* Ensure facility compliance with industry regulatory specifications.
* Perform other duties as required.
General Qualifications
* Bachelor's degree in a related field and 7 years of relevant experience, or high school diploma/GED and 10 years of relevant experience.
* Strong analytical, planning, and organizational skills.
* Excellent interpersonal, collaboration, and presentation skills.
* Proficient in Microsoft Office applications.
* Ability to write reports, business correspondence, and procedure manuals.
* Problem-solving skills in environments with limited standardization.
* Strong written and verbal communication skills.
* Customer service oriented and team-focused.
Specific Qualifications
* Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field preferred.
* Minimum of 7 years' experience in logistics, operations, or supply chain management, with 5 years in a managerial role; or high school diploma/GED with 10 years of relevant experience and 5 years in a managerial role; or military rank at E8--E9 or O3--O5.
* Strong understanding of logistics and distribution processes and regulatory requirements.
* Experience managing WMS, QDM, LMS, P&L, and talent development.
* Proven oversight of safety programs and OSHA compliance.
* Experience with continuous improvement programs.
* Experience managing full P&L financials.
* Strong relationship-building skills and confidence in client interactions.
* Excellent communication and presentation skills across all organizational levels.
* Track record of mentoring and developing direct reports.
* Technical competency in Six Sigma tools: Lean, Kaizen, process and change management, and statistical analysis a plus.
* Quarterly travel required.
Requirements, Perks, and Benefits (US -- Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
* Ability to follow policies and procedures.
* Ability to read, write, and interpret information.
* Ability to add, subtract, multiply, and divide.
* Ability to use hands to finger, handle, or feel.
* Ability to sit, walk, or stand for the duration of the shift.
* Must possess visual acuity to perform essential job functions.
* Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
* Ability to lift/carry items up to 50 pounds.
Equal Opportunity Employer
FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
* Know Your Rights
* Pay Transparency
* Family and Medical Leave Act (FMLA)
* Employee Polygraph Protection Act
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
* E-Verify Notice (bilingual)
* Right to Work Notice (English) / Spanish
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact *******************************.
Perks and Benefits at FedEx Supply Chain (FSC)
* Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
* Tuition reimbursement program
* Holiday pay and accrued paid time off programs offering both Vacation and PTO
* Medical, dental, vision, and voluntary benefits available on day one
* Basic life insurance
* Basic AD&D coverage
* Supplemental Life and Supplemental AD&D
* Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
* Paid parental leave for both moms and dads
* Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
Job Disclaimer (US)
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.
Operations Manager
Saint Paul, MN jobs
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we've kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services and technology to meet ever-evolving needs.
We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo. Multi-modal expertise. Operations across the U.S., Mexico, and Costa Rica. The largest depot terminal network in North America. Industrial operations insights. Specialized technology. We bring these assets together to unlock value, increase operational efficiency, and drive down costs.
Our application of and access to new smart, connected, and living technologies will provide supply chain resiliency with safety, service, and a platform for growth, unlike other single service providers.
Responsibilities:
As the Operations Manager, you will be responsible for leading the day-to-day operations of the ramp staff, with an emphasis on safety, performance, and productivity. You will coordinate and prepare railcars for loading and unloading, verify inbound and outbound train numbers, and manage the movement of ramp crews. In addition, you will identify operational challenges, solve problems to ensure an efficient flow within the terminal, and ensure compliance with all rules, regulations, and policies. Your leadership will drive staff engagement and retention, while you also coach staff on safety matters. Other duties will include administrative tasks, staff scheduling, and ensuring effective communication within the team.
Key Responsibilities:
Lead and manage daily operations, ensuring a safe, productive, and efficient work environment.
Coordinate and prepare railcars for loading and unloading.
Verify numbers on all inbound and outbound trains, ensuring accuracy and compliance.
Manage ramp crew movements to ensure timely and efficient operations.
Identify operational issues and implement problem-solving techniques to maintain workflow efficiency.
Enforce safety regulations and policies, providing on-the-spot coaching for any violations.
Promote employee engagement and retention by fostering a positive and collaborative work environment.
Perform both administrative and non-administrative duties as required, including reporting, staff training, and scheduling.
Qualifications:
Requirements
Experience in Auto/Rail or Intermodal required
2+ years of progressive supervisor/manager experience
Exceptional organizational, multi-tasking and time management skills
Excellent communication skills are mandatory
Proficient in Outlook and MS Office suite of products
Strong Work Ethic
Open availability
Willingness to work in varying weather conditions
Auto-ApplyTransit General Manager
Sedona, AZ jobs
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities:
MV Transportation is seeking a Transit General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
Job Responsibilities:
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Maintain client contact routinely to meet or exceed expectations.
Conduct periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
Implement, promote and adhere to company policies and procedures.
Participate in location(s) employee relations activities.
Provide insight and information to support location(s) contract renewals.
Create and present location(s) annual budget.
Qualifications:
Talent Requirements:
College degree or equivalent business management experience.
Transit Management experience required.
Must have a minimum of (5) five years of comprehensive experience in transit operations management and a combination of (7) seven years of management or supervisory experience in a multi-mode transit environment
Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
Additional duties/responsibilities based upon individual contract requirements.
Starting Salary Range: $90,000-$125,000/year
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
#appcast
Auto-ApplyTransit General Manager
Carson, CA jobs
Responsibilities:
MV Transportation is seeking an experienced Transit General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
Job Responsibilities:
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Maintain client contact routinely to meet or exceed expectations.
Conduct periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
Implement, promote and adhere to company policies and procedures.
Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
Participate in location(s) labor and employee relations activities.
Provide insight and information to support location(s) contract renewals.
Create and present location(s) annual budget.
Qualifications:
Talent Requirements:
College degree or equivalent business management experience.
Transit Management experience required.
Must have a minimum of (5) five years of comprehensive experience in Transit operations management and a combination of (7) seven years of management or supervisory experience in a Fixed Route or Shuttle bus environment with knowledge of routing/scheduling software.
Must have labor/union(s) negations/expenses expertise.
Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
Additional duties/responsibilities based upon individual contract requirements.
Starting Salary Range: $175,000 - $197,000
During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
#APPCAST
Auto-ApplyService Desk Manager
Dallas, TX jobs
Job Title: Service Manager - Service Desk/ IT Manager/Service Desk Manager
Key Responsibilities:
Governance & Compliance
Ensure Service Desk processes meet internal and external audit requirements.
Enforce security, compliance, and data privacy standards across all Service Desk activities.
Maintain compliance reporting and audit trails for ITSM processes.
Technology & Innovation
Own Service Desk tools, ticketing systems, and integrations.
Call Management System: Own and manage the call management platform, including configuration changes and enhancements.
Identify and implement automation/self-service opportunities.
Lead Shift-Left/Shift-Right initiatives to reduce ticket volume and improve proactive support.
Plan and coordinate tool upgrades and integrations.
ITSM & Process Excellence
Drive ITSM process governance for Incident, Request, Problem, and Change Management.
Conduct regular reviews and improvements in Knowledge Management processes.
Analyze operational data and provide recommendations for process improvement and trend-based actions.
Business Continuity
Plan, execute, and document DR drills; initiate DR actions during outages.
Act as Incident Manager during critical outages, including stakeholder communication.
Drive root cause analysis and permanent fixes for recurring issues.
Customer Experience
Own CSAT metrics and remediation plans.
Prepare and present dashboards and service reviews to leadership.
Ensure proactive communication during major incidents and outages.
Financial & Vendor Management
Manage Service Desk operational budget and cost optimization.
Govern vendor SLAs, contracts, and performance reviews (QBRs).
Workplace Expectations
Mandatory 5 days in office presence.
Available for escalations during off-hours and weekends when required.
Strategic Alignment
Drive continuous improvement and process maturity.
Collaborate with EUC, Security, Network, and Application teams for seamless service delivery.
Ensure Service Desk readiness for change management and releases impacting end-user services.
Qualifications
Education: Bachelor's degree in IT or equivalent experience.
Experience: 12-15 years in IT with proven Service Desk leadership experience.
Certifications: ITIL preferred; Microsoft/VDI certifications a plus.
Skills: Strong ITSM knowledge, KPI management, stakeholder communication, and crisis handling.
KPIs
All contractual Service Desk SLAs including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Customer Satisfaction (CSAT), Abandon Rate, etc.
Knowledge base utilization and improvement metrics.
Compliance and audit readiness scores.
Assistant General Manager
Antioch, CA jobs
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
The Assistant General Manager supports the General Manager in directing the passenger transit operations. This position is based in Antioch, CA. The Assistant General Manager is responsible for the day-to-day operations of the contract, facility and safety of personnel and passengers, customer service and managing the financials.
Transdev is proud to offer:
Competitive compensation package of minimum $95,000 - maximum $110,000
Benefits include:
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
Directs daily operations management.
Provides strategic planning and direction to the operations staff.
Manages contract compliance.
Has shared responsibility for scheduling, performance evaluation, and staffing responsibilities for the facility's management staff. xevrcyc
Other duties as required.
Travel requirement outside of immediate area (as a percent):
Regional Service Manager
Woodbury, NY jobs
As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world
The Regional Service Manager (“RSM”) is a people leader, responsible for overseeing service technicians, subcontractors, and installations in a region. In this key role, the Regional Service Manager will work to ensure timely and cost-effective services are provided to our customers through overall service operation management including workforce planning, budgeting, recruiting, training, quality control, and P&L management. Provides operational excellence and effective leadership so that costs are within budget and customer experiences exceed expectations.
Primary Responsibilities:
Manage all aspects of service operations including budgeting, vehicle management, productivity, P&L, resource planning, SLA management, installation projects, and process improvement
Develop and manage capacity planning through robust demand plans based on project requirement, SLAs, and anticipated growth
Work with internal teams to match demand with capacity. Provide solutions for challenging/high-priority resource demands
Responsible for management of fleet vehicles including maintenance, fuel consumption, safety, and GPS reporting
Manage field service inventory including parts, tools, and IT equipment
Ensure workforce is fully trained to perform required tasks
Develop and distribute reports to internal teams and customers that reflect team and individual productivity as well as data analysis and trends
Escalate and provide solutions for issues that affect project scope, costs, productivity, and customer satisfaction
Make recommendations to appropriate functional teams to achieve improvements derived from market research, technical service work, or customer feedback and recommendations
Works closely and effectively with all groups within Clever Devices to provide a high level of service and support of our products to our customers
Responsible for service team expenses and timekeeping practices
Performs service agreement management and publishes customer SLAs
Responsible for promptly identifying, communicating, monitoring, and eliminating any problems or issues that disturb service operational efficiency in any way
Manage subcontractors and other vendor relationships as needed
Travels to customer sites to ensure service and installation policies and procedures are adhered to
Skills Required:
10+ years of complex service solutions in the network communication or information systems environment
Bachelor's degree is preferred
Strong analytical, communication, presentation, and persuasive skills
Strong and effective interpersonal skills
Strong ability to negotiate and influence others
Strong product, industry technical and application knowledge
Track record of having managed large service projects
Strong problem-solving skills
Good business judgment
Ability to handle multiple tasks simultaneously and prioritize
Strong time management skills and ability to meet deadlines in a complete manner
Strong MS Office and computer skills
Ability to travel up to 50%, including internationally
Clever Devices is an Affirmative Action/Equal Opportunity Employer
The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate's experience, skills, training, education and/or physical location; internal equity; and, budget.
In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required o
Regional Service Manager
Woodbury, NY jobs
As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world
The Regional Service Manager (“RSM”) is a people leader, responsible for overseeing service technicians, subcontractors, and installations in a region. In this key role, the Regional Service Manager will work to ensure timely and cost-effective services are provided to our customers through overall service operation management including workforce planning, budgeting, recruiting, training, quality control, and P&L management. Provides operational excellence and effective leadership so that costs are within budget and customer experiences exceed expectations.
Primary Responsibilities:
Manage all aspects of service operations including budgeting, vehicle management, productivity, P&L, resource planning, SLA management, installation projects, and process improvement
Develop and manage capacity planning through robust demand plans based on project requirement, SLAs, and anticipated growth
Work with internal teams to match demand with capacity. Provide solutions for challenging/high-priority resource demands
Responsible for management of fleet vehicles including maintenance, fuel consumption, safety, and GPS reporting
Manage field service inventory including parts, tools, and IT equipment
Ensure workforce is fully trained to perform required tasks
Develop and distribute reports to internal teams and customers that reflect team and individual productivity as well as data analysis and trends
Escalate and provide solutions for issues that affect project scope, costs, productivity, and customer satisfaction
Make recommendations to appropriate functional teams to achieve improvements derived from market research, technical service work, or customer feedback and recommendations
Works closely and effectively with all groups within Clever Devices to provide a high level of service and support of our products to our customers
Responsible for service team expenses and timekeeping practices
Performs service agreement management and publishes customer SLAs
Responsible for promptly identifying, communicating, monitoring, and eliminating any problems or issues that disturb service operational efficiency in any way
Manage subcontractors and other vendor relationships as needed
Travels to customer sites to ensure service and installation policies and procedures are adhered to
Skills Required:
10+ years of complex service solutions in the network communication or information systems environment
Bachelor's degree is preferred
Strong analytical, communication, presentation, and persuasive skills
Strong and effective interpersonal skills
Strong ability to negotiate and influence others
Strong product, industry technical and application knowledge
Track record of having managed large service projects
Strong problem-solving skills
Good business judgment
Ability to handle multiple tasks simultaneously and prioritize
Strong time management skills and ability to meet deadlines in a complete manner
Strong MS Office and computer skills
Ability to travel up to 50%, including internationally
Clever Devices is an Affirmative Action/Equal Opportunity Employer
The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate's experience, skills, training, education and/or physical location; internal equity; and, budget.
In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required o
Auto-ApplyRegional HVAC Service Manager, South Atlantic
Miramar, FL jobs
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/15 days vacation first year + Holidays & Sick-time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle
Check us out!***************************
What you will do
Johnson Controls Regional HVAC Service Managers enable growth with strong operational focus and delivery execution for our customers. Drive significant service growth and constant improvement on pace of performance. This will be achieved through strong service leadership and specific areas of focus, below.
How you will do it
Aggressively connect assets to accelerate digitization benefits for customers and JCI operations.
Supervising, mentoring and developing direct reports
Elevate technician engagement and service agreement retention.
Safety: Delivers JCI Zero Harm safety culture by leading Safety KPIs within the Region to achieve TRIR/LWIR outcome improvement
Customer Centricity: Drives a customer centric culture at all levels and places the highest priority on customer satisfaction throughout the installation process.
Long Range Planning & Transformation Initiatives: Ensures Regional Implementation of new Install and Service functional process and initiatives launched by functional teams.
Capability: Works with Market General Managers to ensure Install and Service Managers and sellers are upskilled using coaching as well as established learning and development programs and tools.
Capacity: Works with local teams to hire, develop and retain a pipeline of diverse talent.
Financials results: Delivers quarterly Regional Install and Service revenue growth, margin expansion, net billing, cash collections, trade working capital, service linkage.
SOP and Metrics: Drives Security operational standards & Compliance to process.
Leadership Standard Work: Leads Install and Service executed revenue forecasting process for the Region and follows other LSW guidelines.
Collaborates with Region Commercial and Functional leadership to ensure cross functional collaboration and implementation of required SOPs. Key experiences and skills to bring to the role: Leader attributes:
What we look for:
At least 5 years running a Commercial HVAC business
Strong leadership skills with the ability to influence and inspire others
Experience with contracting, understanding S&OP, construction legalities, procurement, functional support structures, change management
Developing strategic growth plans at the local or multimarket level
Deep understanding of service impacts on P&L
Relentless customer-first mentality, Fostering and maintaining customer satisfaction
Executing and improving established processes
Building high performing teams, Influencing skills, Developer of skills in others
Connects strategy to execution. Problem solves
Communicates well with internal and external stakeholders
Marshalls and allocates resources effectively
Creates trust through role modeling, follow through, and small say/do gap
Change and learning agility
HIRING SALARY RANGE: $141,000-188,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ******************************************
#LI-Onsite
#LI-KW1
#LI-NC1
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyRegional Service Manager
Washington jobs
Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you'll be:
Remote-Based | Travel Required
All About the Role:
The Regional Service Manager, Service Delivery is responsible for ensuring an exceptional consumer experience in after-sales, in-home service. This role leads all service operations within the assigned region, overseeing customer relations, third-party service provider management, and P&L performance. The Regional Service Manager drives operational excellence by optimizing service capacity, technician performance, and cost efficiency while upholding safety and quality standards. Success in this position requires strong leadership, analytical, and relationship-building skills, as well as the ability to balance strategic planning with hands-on execution in a fast-paced environment.
Key Responsibilities:
Oversee all field service operations, ensuring quality, safety, and profitability within the assigned region
Recruit, develop, and manage service providers and technicians to maintain capacity and performance targets
Monitor key performance indicators (KPIs) and implement action plans to enhance service quality and cost efficiency
Build and maintain relationships with third-party providers, negotiating rates and ensuring compliance with Electrolux standards
Analyze business trends to develop regional service strategies and reduce warranty costs
Collaborate cross-functionally with Sales, Training, and Logistics teams to support business goals and consumer satisfaction
Represent Electrolux in regional meetings, industry events, and customer interactions as the primary service leader
Minimum Qualifications
Bachelor's degree
7 years of experience in the appliance industry, including at least 2 years in service management
Proven success in leading regional service operations, managing budgets, and optimizing performance
Strong communication, negotiation, and relationship management skills with a focus on customer experience
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
************************************************************** Electrolux Group Careers: ********************************************
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through ******************************. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
#LI-OG1
Auto-ApplyManager, Regional Inflight Services - West Region
Denver, CO jobs
Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:
* Flight benefits for you and your family to fly on Frontier Airlines.
* Buddy passes for your friends so they can experience what makes us so great.
* Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
* Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
* Enjoy a 'Dress for your Day' business casual environment.
* Flexible work schedules that support work/life balance.
* Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
* We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
The Manager, Regional Inflight Services is responsible for operational, regulatory, disciplinary, collective bargaining and legality issues for a large Flight Attendant and Inflight Supervisory team within an assigned region. The Manager, Regional Inflight Services is integral in ensuring operational performance and a culture of engagement and partnership for our Inflight team.
Essential Functions
* Partner with Base and Inflight Dependability Supervisors and other internal and external partners to ensure appropriate fact-finding and resolution to employee conflicts is achieved in a timely manner and participate in coaching/termination meetings and recommend corrective action as needed to adequately address employee behavior issues.
* Partner with Base and Inflight Dependability Supervisors and other internal and external partners to ensure appropriate recruitment, training, performance, coaching, development and disciplinary measures are achieved in line with organizational objectives and standards.
* Provide coaching and mentoring for a team of Base and Inflight Dependability Supervisors to ensure high levels of guidance, training and support are provided to maintain a productive, engaged, customer-centric, compliant and efficient workforce.
* Implement, manage and ensure compliance with Inflight policies and procedures to ensure Frontier and regulatory standards and requirements are consistently upheld.
* Compile, analyze and monitor results of operational reports to identify trends and potential areas of opportunity, ensuring organizational goals and standards are consistently met or exceeded and provide recommendations for corrective action to deficiencies identified.
* Analyze and present recommendations on staffing levels and other operational processes to ensure appropriate operational performance is maintained achieving organizational goals and standards.
* Participate in operational and strategic planning meetings to provide training, support, updates and recommended course of action on performance, staffing metrics and other operational areas to ensure performance is aligned with organizational objectives and standards.
* Adapt to changing circumstances to provide continued operational performance in periods of operational anomalies that may require expedient emergency response, changes in workload, changes in staffing or other areas that may negatively impact operational performance.
Qualifications
* Bachelor's degree or equivalent work experience required.
* 7+ years of relevant airline experience required
* Prior experience as a Flight Attendant required
* Prior supervisory or management experience required; management experience in aviation/Inflight preferred
* Must be able to qualify as a Flight Attendant and maintain currency of qualifications
Knowledge, Skills and Abilities
* Demonstrated knowledge of Microsoft Office, Excel, and Word
* Demonstrated knowledge of CrewTrac, FTWeb, Flight Plot, COMPLY365 and/or other applicable airline programs
* Ability to utilize all available technology to create, edit, and manage base operations
* Advanced knowledge of all applicable Federal Aviation Regulations and how they apply to daily operations
* Advanced knowledge of contractual obligations and how to apply them to numerous situations
* Advanced knowledge of company policies and procedures as well as the Inflight Performance Management Policy
* Mastery of all aspects of a Flight Attendant's role and daily job duties
* High level of integrity, confidentiality, ethics and discretion
* Excellent oral and written communication skills
* Strong planning and organizational skills, capable of effectively coordinating multiple projects at the same time
* Excellent interpersonal skills
* Ability to provide effective leadership to the entire Flight Attendant group
* Available for flexible daily scheduling to support Frontier Airlines' operation; shift work required, including weekends and holidays
* Ability to sit, stand and move throughout office/airport/airplane for extended periods of time
* Ability to speak well in public and maintain a positive image for the Inflight Department and Frontier Airlines as a whole
* Strong analytical reasoning skills
* Demonstrated high level of compassion and empathy
* Fluent in Spanish preferred, based on region
* Ability to travel weekly to the bases you oversee
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Positions Supervised
* Inflight Base Supervisor(s)
* Inflight Dependability Supervisor(s)
* Flight Attendant(s)
Salary Range:
* $72,000 - $96,331
Please note, this role will close on or before 12/26/2025.
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Regional HVAC Service Manager, Pacific Southwest
Austin, TX jobs
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/15 days vacation first year + Holidays & Sick-time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle
Check us out! ***************************
What you will do
Johnson Controls Regional HVAC Service Managers enable growth with strong operational focus and delivery execution for our customers. Drive significant service growth and constant improvement on pace of performance. This will be achieved through strong service leadership and specific areas of focus, below.
How you will do it
Aggressively connect assets to accelerate digitization benefits for customers and JCI operations.
Supervising, mentoring and developing direct reports
Elevate technician engagement and service agreement retention.
Safety: Delivers JCI Zero Harm safety culture by leading Safety KPIs within the Region to achieve TRIR/LWIR outcome improvement
Customer Centricity: Drives a customer centric culture at all levels and places the highest priority on customer satisfaction throughout the installation process.
Long Range Planning & Transformation Initiatives: Ensures Regional Implementation of new Install and Service functional process and initiatives launched by functional teams.
Capability: Works with Market General Managers to ensure Install and Service Managers and sellers are upskilled using coaching as well as established learning and development programs and tools.
Capacity: Works with local teams to hire, develop and retain a pipeline of diverse talent.
Financials results: Delivers quarterly Regional Install and Service revenue growth, margin expansion, net billing, cash collections, trade working capital, service linkage.
SOP and Metrics: Drives Security operational standards & Compliance to process.
Leadership Standard Work: Leads Install and Service executed revenue forecasting process for the Region and follows other LSW guidelines.
Collaborates with Region Commercial and Functional leadership to ensure cross functional collaboration and implementation of required SOPs. Key experiences and skills to bring to the role: Leader attributes:
What we look for:
At least 5 years running a Commercial HVAC business
Strong leadership skills with the ability to influence and inspire others
Experience with contracting, understanding S&OP, construction legalities, procurement, functional support structures, change management
Developing strategic growth plans at the local or multimarket level
Deep understanding of service impacts on P&L
Relentless customer-first mentality, Fostering and maintaining customer satisfaction
Executing and improving established processes
Building high performing teams, Influencing skills, Developer of skills in others
Connects strategy to execution. Problem solves
Communicates well with internal and external stakeholders
Marshalls and allocates resources effectively
Creates trust through role modeling, follow through, and small say/do gap
Change and learning agility
HIRING SALARY RANGE: $141,000-188,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ******************************************
#LI-Onsite
#LI-KP1
#LI-NC1
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyCustomer Operations Manager
Birmingham, AL jobs
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $55,000.00 annually
What You'll Do:
Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplySenior Customer Operations Manager
Ontario, CA jobs
The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
Wage: $75,000 annually
What You'll Do:
Oversee Customer Operations Managers and other customer operations employees
Manage daily customer operations, fleet availability, and revenue generation for the assigned function
Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolve customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
Conduct performance evaluations that are timely and constructive, where applicable
Participate in the recruiting process, as required
Provide management with various updates and indicators as requested
Remain current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplySenior Customer Operations Manager
Ontario, CA jobs
The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
Wage: $75,000 annually
What You'll Do:
Oversee Customer Operations Managers and other customer operations employees
Manage daily customer operations, fleet availability, and revenue generation for the assigned function
Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolve customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
Conduct performance evaluations that are timely and constructive, where applicable
Participate in the recruiting process, as required
Provide management with various updates and indicators as requested
Remain current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplyCustomer Operations Manager
Sacramento, CA jobs
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
Pay: $70,000 annually
What You'll Do:
* Responsible for daily customer operations and revenue generation for their assigned function
* Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
* Resolves customer issues, ensuring a positive customer experience
* Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
* Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
* Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
* Conducts performance evaluations that are timely and constructive, where applicable
* Participates in the recruiting process, as required
* Provides management with various updates and indicators as requested
* Remains current on all administrative duties according to company policy
What We're Looking For:
* 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
* High School Diploma required, Bachelor's Degree preferred
* Moderate proficiency in Microsoft Office Suite
* Ability to collaborate with internal and external stakeholders
* Flexible and adaptable; ability to work effectively in ambiguous situations
* Excellent verbal and written communication skills
* Ability to address and resolve customer service challenges
* Results driven, ability to make decisions and help solve problems
* Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
* Ability to drive process and organizational change
* Ability to influence
* Ability to motivate teams and keep a positive attitude in a fast-paced environment
* Ability to work under minimal supervision with a goal-oriented mindset
* Ability to see the big picture and leverage critical thinking and decision-making skills
* Excellent organization, time management, delegation, and prioritization skills.
* Courageous leadership and accountability
What You'll Get:
* Up to 40% off the base rate of any standard Hertz Rental
* Paid Time Off
* Medical, Dental & Vision plan options
* Retirement programs, including 401(k) employer matching
* Paid Parental Leave & Adoption Assistance
* Employee Assistance Program for employees & family
* Educational Reimbursement & Discounts
* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
* Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplyCustomer Operations Manager
Sacramento, CA jobs
The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
**Pay** : $70,000 annually
**What You'll Do:**
+ Responsible for daily customer operations and revenue generation for their assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Ability to address and resolve customer service challenges
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
+ Ability to drive process and organizational change
+ Ability to influence
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment
+ Ability to work under minimal supervision with a goal-oriented mindset
+ Ability to see the big picture and leverage critical thinking and decision-making skills
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Ground Service Equipment Regional Manager
Grand Island, NE jobs
will require relocation to Grand Island, NE.
GENERAL PURPOSE OF JOB:
As the Regional Manager of Cargo Ground Support Equipment, you will be responsible for the strategic leadership and operational management of all GSE activities within in the cargo network. Additionally, you will manage the daily GSE operations of a TDA Cargo gateway. You will play a pivotal role in ensuring that our GSE shops meet the high standard of safety, reliability, and efficiency commensurate with TDA and customer expectations. Additionally, you will serve as the central point of contact for the GSE Division's Cargo Support Department. This role will interface with multiple internal personnel including, GSE senior leadership, GSE mechanics, gateway leadership, headquarters support personnel, and Cargo Division senior leadership on a regular basis.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Manage and oversee all aspects of GSE operations of the Cargo Network.
Manage and oversee all aspects of GSE daily operations within assigned Cargo gateway.
Ensure that all GSE operations comply with safety regulations and standards.
Lead and mentor a team of GSE technicians.
Recruit, train and develop GSE personnel to maintain a skilled workforce.
Analyze data relating to GSE performance, maintenance schedules, and team key performance indicators (KPI).
Provide regular reports to senior management on GSE operations.
Collaborate within internal departments and stakeholders.
Lead monthly meetings with GSE team to discuss operational matters, safety.
Develop and implement KPI's.
Develop and monitor gateway GSE spare parts inventory and ensure gateways are equipped with tools and parts necessary for both normal and contingency operations.
Traveling of about 25% of time.
Other duties that are identified by senior leadership.
OTHER REQUIREMENTS AND QUALIFICATIONS:
High School diploma or GED
Have 4 years of GSE mechanical verified experience or 5 years heavy mechanical experience.
Have great working knowledge of diesel, gas engines and various transmissions.
Have a great working knowledge of electrical systems.
Have a great working knowledge of hydraulic systems.
Have an excellent troubleshooting ability.
Have a minimum of two years of supervisorial experience.
Have good computer skills including MS office products.
Have extensive ramp or cargo operational experience
Must possess valid driver's license.
Strong communication and interpersonal skills balanced with a high level of confidence.
Must be flexible, determined to succeed and very self-motivated.
Occasional travel - You may be expected to travel for this position . Must be able to work a variety of assigned shifts including evenings and weekends. Subject to emergency call-in
Auto-ApplyLead Fire Service Technician
Austin, TX jobs
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
What you will do
As a leader in the fire protection industry, we are committed to innovation and excellence. We are seeking an experienced Fire Install Technician to drive our installation, maintenance, and troubleshooting efforts to the next level. In this role, you will oversee complex fire safety systems and help lead a team of technicians to ensure optimal performance and compliance with all safety standards.
This is your opportunity to lead significant projects, mentor junior technicians, and contribute to the safety of communities through advanced fire protection solutions.
Our comprehensive training program includes leadership development, advanced technical training, and continuous learning opportunities to keep you at the forefront of the industry.
How you will do it
Lead and mentor a team of technicians in troubleshooting, repairing, and maintaining advanced fire alarm and safety systems, ensuring adherence to industry standards and regulations.
Plan and execute complex installations and upgrades of fire alarm systems, access control, and communications systems, ensuring all work meets quality and safety standards.
Serve as the primary technical resource for high-level troubleshooting and system design, providing expert guidance to both customers and team members.
Work alongside Project Managers to review and maintain project schedules, ensuring timely completion of tasks while managing resources effectively.
Assist with establishing and implementing best practices for documentation, reporting, and compliance with local, state, and national fire safety codes.
Coordinate with other departments and stakeholders to ensure seamless project integration and customer satisfaction.
Conduct training sessions for junior technicians and customer personnel to enhance their understanding of fire protection systems in conjunction with Construction Manager.
What we look for
Required
High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
7+ years of experience in fire alarm, access control, security intrusion, sound, and communications systems.
Proven ability to interpret and design complex blueprints, diagrams, and specifications.
Strong knowledge of fire protection codes and regulations, with experience in code compliance inspections.
Exceptional written and verbal communication skills, with a demonstrated ability to provide outstanding customer service.
Proven leadership skills with experience in team management and project oversight.
Ability to perform physical labor, including lifting equipment up to 75 lbs and working in confined spaces.
Flexibility to work irregular hours to meet customer needs.
Valid driver's license and a driving record that meets company requirements.
Have and retain valid Fire Alarm License for Texas.
Preferred
Technical training or certifications in fire protection or related fields.
NICET Level II or higher certification preferred.
Experience with advanced fire safety technologies, including integrated systems and smart technologies.
HIRING HOURLY RANGE: $30-46(Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyService Technician Lead (2nd Shift)
Ashland, VA jobs
Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Co., a 38-location Kenworth and Isuzu truck dealership group, is looking for a Service Technician Lead (2nd Shift) to join our Ashland, VA team. ** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
JOB SUMMARY:
The primary function of the Service Technician is to perform superior quality repairs to customer equipment, and make recommendations for further services as determined by the Technician in the course of the servicing.
DUTIES AND RESPONSIBILITIES:
Receives repair order assignments from Shop Foreman
Performs work directed in order and in a timely and thorough manner. Maintains superior standard of workmanship in all services performed.
Advises Shop Foreman of any recommended changes in services ordered by the customer
Determines if any further repairs or servicing should be recommended to the customer, and communicates such recommendations to the Shop Foreman
Maintains a level of training and experience with specialized equipment, machinery, and servicing techniques necessary for superior servicing of the customer's equipment
Attends training sessions as required by the Service Manager
Performs additional repairs as required when any piece of equipment is returned by the customer because of the Technician's faulty workmanship
Maintains accurate work order records of work performed and time clocked jobs.
QUALIFICATIONS:
Minimum 2-3 years' experience in medium and/or heavy truck repair and maintenance
Outstanding mechanical aptitude and skills necessary to produce top results
A VA State Inspector's certification or willingness to obtain it
A valid class A or B CDL or the willingness to obtain one
Paccar, Cummins, and CAT Certifications or willingness to obtain
Personal motivation and self-reliance
Desire to be the driver of team success
Ability to operate power and hand tools and other equipment safely
Excellent organization and communication skills
High school diploma or the equivalent
Ability to read, write and comprehend English instructions and information
BENEFITS:
Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
Veterans are encouraged to apply!
About the company:
Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.
An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.