Fender Jobs

Fender Musical Instrument Corporation is located in Scottsdale, AZ. (“FMIC”) Within our Dealer Support Team, we are focused on supporting B2B customers, providing a best-in-class experience, and being the knowledge base for our customers. Our team's mission is to be a part of a successful customer service team that empowers players at every stage worldwide. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally. As a Customer Service Representative, you will be entrusted with the critical responsibility of providing direct communication and customer service support to FMIC dealers via phone, e-mail, web chat, and print mail. We are looking for someone who knows our products inside-and-out and who can eat, breathe and sing about guitars, amps and accessories all day long. This is a hybrid role based out of our Scottsdale, AZ office. Essential Functions: Manage B2B Dealer Support inquiries via email, phone and chat in a customer-centric call-center environment and ensure resolution in timely manner Document all interactions into CRM system according to department guidelines and maintain a high-level of consistency. Follow up and fulfill customer inquiries related, but not limited to, order status, tracking, return authorizations, shipping discrepancies, and credits. Problem-solve and process transactions in SAP. Responsible to meet and maintain team KPI's, as defined by the direct leaders of the Customer Service team Continuously learn about Fender products and maintain working knowledge. Provide support to resolve customer service matters through direct telephone conversation and email communications with US, Mexico, Latin America, South America, and Canada based Dealers and Distributors. Enhance relationship between customers and the company. Participate in service-oriented video training, conferences, online events or meetings. Qualifications: A minimum of a high school diploma, or equivalent 2-years of experience in a customer service contact center role that includes being held accountable for call and case resolution metric Experience in the Music Industry/Retail or gear knowledge is a plus Experience with CRM and web chat platforms in a call center environment preferred SAP experience preferred, but not required Experience working with MS Office products - Excel, Word, and Outlook at a minimum Strong written and verbal communication skills Strong sense of team-orientation Excellent detail-orientation and strong organizational skills with a focus on attention to detail Ability to be a very driven self-starter that may be asked to work independently and remotely where applicable About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender , Squier , Gretsch , Jackson , EVH , Charvel and Groove Tubes , among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years. We are seeking a Help Desk Manager to manage and support end users across multiple locations. This position is responsible for overseeing a team of Help Desk technicians and providing the team with leadership and total support to ensure the highest level of customer service and satisfaction. This includes the responsibility of managing all procedures related to the identification, prioritization, escalation, and resolution of end user help and service requests. A key focus will be to drive operational excellence across these areas through measuring KPI's and other Help Desk metrics and employing continuous improvement initiatives thru problem management methods. Frequent and effective communications are necessary to keep the team up to date on upcoming changes in the environment and to keep skillsets across the services in sync and continually growing. This is a working-manager role where being hands on with technology and end user support is expected. The Ideal Candidate will be located in Phoenix, Atlanta, Seattle, Portland, Miami, or St Louis. Key Responsibilities: Effectively lead and manage the Help Desk team, onsite and remote, utilizing managerial skills including, but not limited to, time management, planning, training, communication, and coaching skills. Train the team on new programs, applications, and products Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and deliver solutions to enhance quality of service to prevent future problems Collaborate with other departments to identify and/or procure computer software for internal and remote clients Manage the processing of incoming requests to Help Desk by telephone, self-service portals and email to ensure courteous, timely, and effective resolution of teammate issues Coordinate and/or perform hands on fixes, software installation, hardware installation, implementing file backups, and configuring systems Track and analyze trends in Deskside Support requests and generate statistical reports Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency Oversee development and dissemination of help sheets, user guides, and FAQ lists for teammates Actively and consistently support all efforts to simplify and enhance the customer and teammate experience Oversee the entire IT asset lifecycle, including procurement, deployment, maintenance, and retirement of IT assets, ensuring seamless operations. Ensure efficient organization and maintenance of warehouse and inventory spaces, implementing an effective labeling system for stock items. Fulfill additional tasks as required Compensation is $100,000 + based on experience Hybrid: Must be on site three days a week. Requirements 5+ years of experience supporting remote users in enterprise environments 3+ years of experience Managing IT support teams (including offshore teams) Bachelor's Degree in IT or related field preferred Strong expertise in Microsoft 365 technologies, including Teams, SharePoint, and OneDrive Solid understanding of mobile device management and support (iOS, Android) Proven ability to manage escalations and ensure timely issue resolution Excellent leadership, communication, and organizational skills Ability to thrive in a fast-paced and geographically distributed environment Familiarity with ITIL service management best practices Experience with Agile methodologies and JIRA Ability to manage and report on KPIs to senior IT leadership Benefits 401(k) with matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Founded in 1956, the Jacuzzi Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 2 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is hiring Sales Representatives (In home Sales) to join our May 12th sales training class. *Please note, this position is commission only + bonus after an initial training period* The Sales Representative (In home sales) is a core member of our organization. They are responsible for providing in home design consultations to residential customers interesting in remodeling their bath/shower systems. The Sales Representative must possess impeccable customer service skills, a strong drive for results, and the ability to navigate a complex conversation to close the deal. Next Training class starts May 12th! 4 weeks paid Sales Training Commission + Bonuses after training period On average Sales reps make $120,000 - $150,000 Top Earners above $200,000 Requirements Job Qualifications Required for Sales Representative (In home sales) Minimum of 6 months to 1 year of experience as a Sales Representative (In home sales) Ability to adapt to new procedures and follow our scripts/system. Must be technologically experienced in using an iPad Must be able to lift 40 lbs. Must have a valid Driver's License, reliable vehicle, and car insurance. Must be able to handle a high volume of driving. Must be available Monday- Friday and some Saturdays Who our top performers are: CLOSERS! Our top performers are comfortable in a One Call close environment. Passionate for sales Possess excellent verbal and written communication skills; ability to communicate upward concisely. Exceptional organizational skills. Self-motivated team player with closer mentality Schedule: Full time: Monday- Friday, including every other Saturday. Appointments are scheduled between 9:00 AM- 6:00 PM Never responsible for working on Sunday. Benefits Hourly Sales Training pay + Commission for 4 weeks, then 100% commission Medical, Dental & Vision plans 401K Paid Training Unlimited Uncapped Commission and Bonus Opportunities W-2 Positive work culture, premium name brand and supportive sales leaders

Founded in 1956, the Jacuzzi Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 2 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is hiring for Construction Apprentice. If you are looking for a career in Construction or Installation, please apply now! Requirements: 6 months experience in general construction. We will fully train on carpentry, demolition, tile work, framing and basic plumbing! Experience onloading/offloading trucks Experience with demolition, framing, installation is a huge plus Comfortable lifting 50+ lbs consistently. For insurance purposes Construction Apprentice must be able to pass a background and DMV check. What we are looking for in our next Construction Apprentice: Punctual Hard worker Want to be with a great company long term Have the drive to push yourself and move up to a lead/management position Get along well with coworkers Want to be a part of a great team and help build positive culture! What we offer our next Construction Apprentice: We provide the truck and the tools! 40 hour work week with plenty of overtime (paid at 1.5x). Typical schedule is Monday- Friday + overtime Hourly pay rate is $19/hr. Ability to promote to Lead Installer within 6 months (with pay bump, daily bonuses and extra perks)! Benefits: 12 days of paid vacation; Medical/Vision/Dental Insurance, paid holidays; 401K. Apply today and start next week! Benefits 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Achieve. Create. Collaborate. Organize. Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future. Job Summary ACCO Brands is seeking a Lead Sr. Auditor to join our global Audit Services Team based in Lake Zurich, IL. The successful candidate will independently or collaboratively conduct operational audits (including manufacturing, distribution center, order to cash, purchase to pay, payroll and financial audits), compliance activities (such as SOX testing) and other activities, such as advisory process reviews. Responsibilities * Lead operational audit and/or advisory engagements, which include planning, executing, directing, and completing engagements timely * Proactively interact with key business unit management to gather information, review processes for efficiency and effectiveness, resolve problems, and make recommendations for business and process improvements * Acquire a working knowledge of ACCO's business including a solid understanding of the manufacturing process, the distribution process and the commercial sales and marketing process and related product lines * Supervise, train and mentor associates on the audit process * Research and analyze financial statement and operational audit related issues * Develop an understanding of the Institute of Internal Auditors International Professional Practices Framework and Global Internal Audit Standards * Employ a thorough understanding of generally accepted auditing standards and common audit procedures and techniques * Complete management testing of ACCO's internal controls in support of Sarbanes Oxley compliance * Perform other job-related duties as necessary * Up to 20-25% travel, including international and domestic locations (some audits/projects will be performed remotely) Qualifications * Bachelor's degree in Accounting or related field required * Minimum of five years recent work experience as an auditor at a public accounting firm or internal audit department within private industry * Demonstrated progression in complexity of auditing and risk and control identification * SOX testing experience required * Proficiency in Microsoft Office software programs, including Excel * Excellent project management, analytical, interpersonal, oral and written communication skills * Strong leadership, training, and mentoring skills * Ability to thrive in a dynamic team environment * Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude * Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines * Strong organizational skills and attention to detail The following qualifications are preferred, but not required: * CPA or CIA certification (or currently working towards it) * Fluency in Spanish, Portuguese, German or Polish * Experience with a manufacturing or distribution company * Experience preparing process flows using VISIO or other process mapping tools * Data analytics experience or data mining experience * Advanced degree #LI-Hybrid Salary Range: $105,000 - $110,000 About Us: You know our brands. You love our brands. You just may not know they are ours. If you have touched a PowerA gaming controller, a Five Star notebook, a Swingline stapler, a Quartet dry erase board, or a Kensington computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of over $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products. Apply now and build a successful future with ACCO Brands.

Founded in 1956, the Jacuzzi Brand has grown to become the modern-day Jacuzzi Group- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 2 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. You deserve to be happy where you work and here at Jacuzzi, we can help with that! DUTIES/RESPONSIBILITIES Load and unload products onto van/trailer according to company's specifications Pick orders and properly stage for following days installations Deliver product to installers as needed Must have experience with Inventory Control Maintain and organize product throughout warehouse Requirements At least one year experience in a warehouse setting Schedule: 6:00am-2:30pm M-F (possibility of OT) Must have valid Arizona Drivers License Ability to occasionally lift heavy objects (up to 100lbs) understanding of warehousing and inventory Strong communication skills Sit down Forklift experience (certified, a plus) Ability to work independently and with a team as needed. Benefits Pay: $20.00 an hour Full medical, dental, vision insurance; 401k Generous paid vacation and holidays Growth opportunities into lead/managerial role

About us: WestPoint Home is a leader in Hospitality textiles that brings comfort and style to life with distinctive products, superb craftsmanship, and exceptional quality and service. Building on 200+ years of innovation, WestPoint Home designs, manufactures, and delivers products fashioned specifically for exceptional comfort and quality, using the finest materials and producing them with skill and passion, delivering incomparable service and quality for life. Our global team of experts located in South Carolina, Florida, Bahrain, the United Kingdom, China, India, and Pakistan apply their diverse experience to our strong heritage brands which include Vellux , Liddell , and Martex in addition to our customer branded partnerships. Learn more at westpointhospitality.com |visionlinens.com Role Summary/ purpose: WestPoint Home is seeking an Account Manager who works directly with customers to build relationships and develop new accounts. You enjoy travel and will meet with customers at their businesses to maintain and grow the sales of bed and bath textiles to hotels, management groups, and other associated markets in your territory. You have a consultative approach while prospecting and qualifying new leads. You are hands-on, customer focused, and take pride in ensuring outstanding customer service. Essential Responsibilities: Identify growth opportunities with existing and prospective customers; develop new segments and categories while ensuring outstanding customer service and delivery of high quality products Leverage industry and product knowledge to educate customers on the best solutions for their business; become a subject matter expert through curiosity and continuous learning Partner/collaborate with internal team members in Merchandising, Product Development, Marketing, Customer Service, Operations, Logistics, and Finance to create a customer experience that fulfills the customer's expectations and creates a unique brand identity in the marketplace Develop and refine forecasts for individual customers and overall area based on customer information, historical data, and recent trends Strong skill set of project management by clearly outlining opportunities, helping set strategy, engaging multiple teams and management of the overall process from beginning to end Assist in the set-up of new accounts, including new account applications, creating customer order guides and pricing Qualifications: 3 to 5 years of outside sales experience with a proven record of success and history of accomplishments Bachelor's degree in Sales, Marketing, or Business preferred but not required Excellent communication skills, both verbal and written; clear and precise in all communications including via email and phone Outstanding teamwork and team player with exceptional professionalism and interpersonal skills; proactive and constructive in all interactions Extremely organized and structured, strong project management skills including planning, prioritizing, and executing multiple projects and programs simultaneously Excellent presentation skills, skilled negotiator and closer able to think creatively while remaining solution focused Ability and willingness to travel extensively to customer locations Sales experience related to the hospitality industry/textiles preferred but not required Bilingual English/Spanish communication is a plus Benefits: Work from home plus company travel Company paid life insurance, short-term disability, and employee assistance program Choice of vision, dental, medical, pharmacy, optional life, and optional long-term disability plans Save for the future with a 401(k) with company match and a HSA with company contributions WestPoint Home is an Equal Opportunity employer and does not discriminate against applicants for employment in any manner prohibited by federal, state and local law. WestPoint Home participates in the E-Verify program. To learn more about E-Verify, please visit ******************************************** and view the Right to Work Poster and Notice of E-Verify Participation.

Fender Musical Instruments Corporation (“FMIC”) is seeking an Employee Communications Coordinator. Our brand mission is to accompany each player at every stage with products and brand experiences that fuel the pursuit of musical expression. Within Fender Human Resources, we are building a global culture that embraces the spirit of the Fender brand: innovation, expression, and legacy. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally. The Employee Communications Coordinator will support the Corporate Communications team in executing internal communication strategies that engage employees and align with company objectives. This role is responsible for drafting, editing, and distributing key messages, managing communication channels, and assisting in the coordination of internal events and initiatives. This is an exciting opportunity to be part of a dynamic Corporate Communications team that plays a vital role in shaping employee engagement and company culture. This role is hybrid, with visits to our Scottsdale, AZ office up to three times per week. The ideal candidate is local to the greater Phoenix or Scottsdale, AZ areas. Essential Functions: Assist in the development and execution of internal communication plans to support company initiatives, culture, and employee engagement. Draft, edit, and publish internal communications, including newsletters, intranet content, leadership messages, and employee announcements. Work closely with local HR leadership to support internal communication and engagement needs. Manage and update internal communication platforms like the intranet, Slack, and email distribution lists. Maintain updates on overall Employee Communications calendars and internal asset procedures (Intranet, Dropbox, Google Drive, etc.). Supported the planning and execution of company-wide events, town halls, and engagement initiatives. Track and analyze engagement metrics to optimize communication effectiveness. Ensure all internal communications align with the company's brand voice and values. Assist in developing multimedia content, including presentations, videos, and graphics. Provide administrative support to the Corporate Communications team as needed. Additional duties as assigned. Qualifications: A high school diploma is required; a bachelor's degree in communications, public relations, journalism, marketing, or a related field is preferred. 1-2 years of experience in corporate communications, internal communications, public relations or a similar role. Strong writing, editing, and proofreading skills, with an eye for detail. Experience managing internal communication tools such as intranets, email platforms, and collaboration tools (e.g., Slack, Interact). Ability to work collaboratively with multiple teams and stakeholders. Excellent organizational and project management skills with the ability to handle multiple priorities About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender , Squier , Presonus , Gretsch , Jackson , EVH , Charvel , Bigsby , and Groove Tubes , among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally. We are searching for a Technical Engineering Lead, Android to join the team. Establish the architecture on multiple Android mobile app development projects, incorporating best practices on a modern Android stack (Kotlin, Compose). Perform large-scale software development projects using Java/Kotlin. Develop AWS infrastructure. Lead internal and external (contract) developers to improve apps. Collaborate on and maintain team coding standards and architectural practices. Work with developers across other client platforms (iOS, web) as well as our backend team. Collaborate with design team to implement in-house design system across our Android apps. Lead new feature development. Provide Architectural and Design direction. Ensure Code Quality. Design and Implement Test suite (E2E and Unit Tests). Monitor and Maintain stability. Collaborate with team abroad on new functionalities. Implement strategy to transition from React Native into native framework. Remote work within reasonable commuting distance permitted at employer's discretion. Requirements: Bachelor's degree in Computer Science and 2 years of software development experience. Must possess 2 years of experience with the following: * Programming fundamentals using Java/Kotlin * Large-scale software development projects * Test-driven development (including E2E and Unit Tests) About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender, Squier, Gretsch, Jackson, EVH, Charvel and Groove Tubes, among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor. Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. "Pay scale" means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role - especially as a new hire - and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $102,357 to $165,000 per year. #LI-DNI

Fender Musical Instruments Corporation ("FMIC") is seeking an HR Coordinator. Our brand mission is to accompany each player at every stage with products and brand experiences that fuel the pursuit of musical expression. Within Fender Human Resources, we are building a global culture that embraces the spirit of the Fender brand: innovation, expression, and legacy. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally. Fender is seeking a forward-thinking and motivated HR Coordinator, eager to gain invaluable business experience and enhance their HR skills and knowledge by supporting the HR Leadership team and the HR Business Partner team. The ideal candidate will exhibit a polished, proactive, resourceful, and flexible demeanor and will excel in this role by applying critical thinking skills and fostering strong partnerships across the organization. This is an exciting opportunity to grow within a dynamic and supportive environment. This role is hybrid, with visits to our Scottsdale, AZ office up to three times per week. The ideal candidate is local to the greater Phoenix or Scottsdale, AZ areas. Essential Functions: * Serve as the primary point of contact for all HCM system updates, including maintaining employee records and ensuring data accuracy in HR Systems. * Organize and schedule HR-related events, such as engagement activities, compliance training, and leadership sessions. * Support meeting logistics, including agenda preparation, documentation, and follow-ups. * Assist with updating HR policies and procedures on the company intranet. * Act as point of contact for specific HR systems such as DocuSign and Orange Tree. * Handle employee onboarding & offboarding * Act as a backup in facilitating new hire orientation, ensuring a smooth and engaging onboarding process. * Assist in coordinating the exit process for departing employees, including exit interviews and paperwork. * Help manage internal Fender HR Inbox, serving as a point of contact for employee questions and concerns. * Assist in resolving HR inquiries by coordinating with the appropriate HR team members. * Support local engagement efforts by coordinating team events and activities that enhance company culture. * Participate in HR projects by providing direct project support for strategic HR initiatives, including but not limited to the annual Talent Assessment, anti-harassment training, and other compliance-related projects. * Conduct research and gather data to support HR projects and initiatives. * Track and monitor the progress of HR initiatives, ensuring timely completion. * Handle sensitive employee information with utmost confidentiality and integrity. * Ensure the accuracy and completeness of HR data and documents, maintaining high data security and privacy standards. * Set priorities, meet deadlines, and follow up on assignments with minimal direction. * Additional duties as assigned. Qualifications: * Highschool diploma required; bachelor's degree or equivalent experience preferred * 1-2 years of experience in an HR support role preferred; relevant internship experience may be considered * Experience in a hybrid work environment is a plus * A natural sense of urgency and hunger to execute quickly and efficiently * Flexibility to adapt to changing priorities and handle multiple tasks in a fast-paced environment * Experience navigating complex organizations and communicating with key stakeholders across the business * Ability to effectively communicate information and ideas in written and verbal format and build relationships with multiple stakeholders About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender, Squier, Presonus, Gretsch, Jackson, EVH, Charvel, Bigsby, and Groove Tubes, among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

Founded in 1956, the Jacuzzi Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 2 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel of Tucson is looking for an experienced Installation Trainer to join our team! The Installation Trainer holds responsibility for two primary activities: Firstly, conducting training and onboarding sessions for newly hired members of the installation team, focusing on the Jacuzzi Installation methodologies. Secondly, in instances when training classes are not in session, the trainer will be tasked with performing service and repair activities for our customers. KEY DUTIES AND RESPONSIBILITIES Responsible for onboarding/training new employees, teaching the Jacuzzi Installation method. Will facilitate continuous training for our current employees to enhance and advance their skills. Flexibility and willingness to assist Field Service team as needed. Responsible for responding to Service and repair needs of Jacuzzi bath products. Will conduct service repairs of all natures which include; Shower/Bath fixture repair, carpentry, basic plumbing, flooring repair, acrylic wall repairs, drywall repair, etc. Excellent communication skills to properly communicate with customers Strong working knowledge of a broad range of construction and remodeling work Other duties as assigned. Compensation: $35.00/hr Requirements 3-5 years + of construction/remodeling experience. (Acrylic Install experience is a must) Previous employee training experience Able to effectively relate and communicate with all levels of employees and customers Must be dependable - must demonstrate thorough follow-up and responsiveness Strong team player Must be able to manage multiple tasks and priorities and easily adapt to changing situations Benefits Hours: Full Time Monday- Friday (7:00am-5:00pm schedule with potential OT) Full Benefits: Medical, Dental, Vision, HSA, Paid Holidays 401k with matching 12 days of PTO - accrual from day one Company provided vehicle, gas card and tools on the job

About Us Every person on the planet dreams of a better home. And at LIXIL, we're committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes. Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy. LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all. We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We're a home for growth, for imagination, for creativity. A home for your talent and ambition. A home for everyone. Overview Part of the IT team, you are the driving force behind the technological infrastructure of the organization. By working directly with colleagues across all functions, you will help ensure that all software applications and digital resources are secure, efficient, and effective. Your expertise must span across a wide range of subjects, and your contributions are essential in a world heavily reliant on technology. With strong problem solving and project management skills, you will help maintain the organization's ability to function globally. Responsibilities AS America Inc., d/b/a American Standard Brands in Piscataway, New Jersey seeks Leader - SAP Finance & Control. The Leader - SAP Finance & Control will understand and analyze the business requirements of the organization; design, customize, configure, and test modules of FICO, COPA and Profit Center; prepare blue prints for implementing projects; provide system solutions, along with identifying, validating, and interpreting customer requirements and assist the technical staff during go-live by testing the behavior of the system; apply financial knowledge and assist with month and year end closing in the system; run financial reporting through BW queries; map processes, objectives, and requirements of clients and develop required modifications in the SAP product by working with cross functional technical modules; troubleshoot in order to analyze, investigate, and solve issues of the software; support business with SOX compliance; provide solutions including how to leverage standard SAP S/4 HANA Finance functionality and enable requirements while maximizing the ROI. Qualifications * Requires a bachelor's degree in Finance, Information Systems, or related field, or foreign equivalent. * Must have 4 years of experience in job offered or related position. * Must have experience with: * SAP ECC or SAP S/4 HANA systems in Finance; * Full lifecycle SAP implementation; * Carrying out configuration tasks related to configuration requests; * Analyzing the business requirements of affiliates, business functions, and identifying the FIT-GAP's; * Creating functional specifications for ABAP development; and * Creating Unit Test Scripts and performing the execution. * Position permits remote work throughout the United States up to five days per week. * Position requires 10% travel regionally. In lieu of a bachelor's and 4 years of experience, the company will accept 7 years of experience in job offered or related position. Must have experience with: SAP ECC or SAP S/4 HANA systems in Finance; Full lifecycle SAP implementation; Carrying out configuration tasks related to configuration requests; Analyzing the business requirements of affiliates, business functions, and identifying the FIT-GAP's; Creating functional specifications for ABAP development; and Creating Unit Test Scripts and performing the execution. Position permits remote work throughout the United States up to five days per week. Position requires 10% travel regionally. Hiring Range (Salary offer to be determined by the applicant's education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.) This role will be eligible to participate in the annual Short Term Incentive plan. EEO Statement AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL's request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place. Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation's ("FMIC") Electronics Product Engineering team, we are designing the best-in-class electronics products for musicians and aficionados alike. The teams involved working across engineering and design platforms are unmatched in the industry. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it's a cultural symbol that resonates globally. We are searching for a Staff Mechanical Engineer. This position will be responsible for the mechanical design of audio equipment from concepts through release to manufacturing. Works with others inside and outside R&D to resolve any issues, technical or non-technical, that arise. Provides technical support to manufacturing & works with some supervision. Provides leadership and guidance to other engineers and helps to review the quality of their work. Plays an active role as a staff member, helping to develop and implement department procedures and design standards. Develops new ideas for low-cost design principles and practices as well as improved Designs for Manufacturing. This is a hybrid role based out of Scottsdale, AZ. Essential Functions: * With minimal supervision, design, analyze, construct and evaluate prototypes, ensuring that all design standards and product requirements are maintained. * Take the lead role in the mechanical design of amplifier, pedals and accessory products: * Ensure that all electronic and mechanical components and assemblies interface correctly. * Ensure that the thermal design meets fender standards * Ensure that all mechanical housings mate securely and meet drop test and transportation specifications * Perform tolerance analyses on designs when required. * Communicate with product and manufacturing team members regarding design decisions and trade-offs. Obtain appropriate input to ensure the quality of the product design. * With minimal supervision, devise solutions to technical problems that arise in products in production. Create engineering change notices as necessary. * Use Solidworks CAD and Simulation software to develop mechanical designs * With minimal supervision, plan and schedule the activities necessary to complete complex long-term projects. * As a staff member, help create and implement R&D procedures and design processes. Provide leadership and guidance to less experienced engineers. Review the work of less experienced engineers for accuracy and quality. * Additional duties as assigned Qualifications: * At a minimum, a BSME or equivalent is required. * 7+ years of experience in related Electro-Mechanical design required. * Strong task management skills * Strong Solidworks skills, surfacing and sheet metal experience preferred * Strong knowledge of FEA tools, Solidworks Simulation preferred * Design, analysis and problem solving skills sufficient to design, with little supervision * Basic understanding of electronic circuitry and PCBA standards preferred. * Experience designing plastic and sheet metal components * Solid understanding of woodworking tools * Ability and willingness to work in the shop and get your hands dirty building prototypes, test samples and test fixtures. * Musical background is a plus. - A strong desire for continuous process and product quality improvement About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender, Squier, Presonus, Gretsch, Jackson, EVH, Charvel, Bigsby, and Groove Tubes, among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation's ("FMIC's") eCommerce team, we are leveraging Shopify to deliver a seamless and optimized online shopping experience for musicians all around the world - and extended across the FMIC portfolio of brands. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it's a cultural symbol that resonates globally. We are searching for a Senior eCommerce Operations Specialist to join our Global eCommerce team in Scottsdale, AZ. This individual will support both the Director of Fender.com and VP of eCommerce and will be responsible for providing 365-day-a-year operations coverage for the consumer-facing D2C eCommerce experience. The role requires extensive daily coordination and interaction with a cross-functional eCommerce team distributed across multiple offices in the US and abroad. While Scottsdale, AZ is the preferred location for this hybrid role, consideration will be given to applicants within commutable distance to our Los Angles office. Essential Functions: Define and control operational business continuity 365 days a year as required, ensuring critical operational support is available for all core eCommerce systems and processes across Fender.com, JacksonGuitars.com, and PreSonus.com - including the Shopify platform itself, payment gateways/processors, and backend ERP systems. Guide and control best practices around Customer Service and Artist Relations team engagement to ensure excellent consumer experience - and own process training to these groups when and where needed. Lead partnership with eCommerce merchandising team (and other internal teams, such as Artist Relations) regularly to define, build, and test revenue-driving promotions. Lead relationship with logistics staffing as needed to optimize order fulfillment processes and ensure timely and efficient order delivery. Widen the eCommerce revenue footprint by guiding operational integration and process definition in ongoing market and brand expansion efforts. Define and periodically audit daily requirements of the Loss Prevention practice - providing regular trend analysis and process optimization and guiding chargeback investigations. Lead regular system-wide access control review and content/configuration audits Ensure critical operations support is available during peak eCommerce promotional periods (including Labor Day, Black Friday, Cyber Monday, Xmas). Guide documentation of eCommerce systems and processes Maintain oversight and reporting on KPI's for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI's. Work closely with sales operations. Guide incident management for any major issue affecting conversion rate, new member activation or availability of the products or the platforms. Additional duties as assigned Qualifications: 5+ years of experience working in a direct-to-consumer eCommerce environment, including: Demonstrated expertise with eCommerce platforms (Shopify, Magento, BigCommerce, or similar) Experience with fraud/loss prevention tools and strategies Mastery of post-purchase scenario handling, including order issue resolution and return management, with a proven track record of utilizing best practices and automation tools in those scenarios Detail-oriented with expertise in content management including strong proofreading skills and proficiency with promotional and catalog tools Experience with Shopify workflow automation and app marketplace offerings is highly desired Strong analytical capabilities with aptitude for mastering complex systems Proficiency in Microsoft Office and online collaboration tools (Google Docs, etc.) Excellent verbal and written communication, organization, and time management skills Skilled at evaluating challenges and delivering practical solutions SAP experience a strong plus About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender , Squier , Presonus , Gretsch , Jackson , EVH , Charvel , Bigsby , and Groove Tubes , among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation's ("FMIC") Supply Chain team, we are focused on delivering operational excellence to the business and our customers by promoting collaboration, building trust, and setting high standards. Our mission is to support and enable the makers who fuel the pursuit of musical expression. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally. We are searching for a Sr. Supply Chain Planner based in Scottsdale, AZ. The Planner will be supporting the demand forecast for the America's region and global supply planning for all regions. They will be focused on the development and upkeep of accurate short, mid, and long-term forecasts, ensuring alignment of supply with customer demand in accordance with budgeted inventory policies. This role will also build and maintain an agreed upon production plan across all regions and issue OEMs production POs, maintain POs, track POs, and monitor capacity with OEMs across a 12-18 month horizon. This is a hybrid role based out of Scottsdale, AZ. Essential Functions: Balancing demand with supply while keeping within inventory targets, using relevant demand planning tools. Working with Sales, Product Managers and Marketing to review and agree on demand forecasts, complementing system generated forecasts. Monitor trends in customer orders against forecast and identify forecast improvements. Manage New Product Introduction and End of Life processes. KPI reporting and control analysis on measures such as (but not limited to) Inventory, Forecast Accuracy, Fill Rate, Slow Moving, New Product Introduction and Excess Inventory Manage supply issues and develop alternative plans where delivery schedules cannot be improved. Manage end-of-life processes in conjunction with Sales, Product Managers and Marketing to ensure that slow moving and excess inventory is minimized. Support development and analysis of the rolling 12-18 month inventory forecast. Analyze drivers of variances to inventory forecasts and result trends for reporting and incorporation into forecast updates Reconcile the varying ERP systems (Hyperion, Logility, SAP, etc.) to identify and resolve gaps Convert global demand forecast into an executable supply plan. Drive and execute monthly stock status meetings with each region Review potential supply shortages and communicate potential risk, potential solutions to mitigate risk, and quantify business impact Analyze mid-to-long-term capacity constraints and provide recommendations to ensure demand forecast is covered Additional duties as assigned. Qualifications: 3+ years supply planning experience or relevant supply chain operations experience Bachelor's Degree required Ability to work independently to analyze data; self-starter, curious and desire to get to the root cause. Experience with Data Science techniques. Working knowledge of Logility (or similar) planning software (ie. SAP, o9); SAP a plus Strong PC skills with experience in Microsoft suite Commercial and financial awareness and acumen Strong communication and interpersonal skills in order to work with cross-functional teams at multiple levels of the organization; ability to influence others and communicate with full transparency to build trust and credibility Experience with Amazon and BTC a plus About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender , Squier , Presonus , Gretsch , Jackson , EVH , Charvel , Bigsby , and Groove Tubes , among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

Fender Musical Instruments Corporation (FMIC) is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally. We are searching for a Senior Software Engineer, DSP to join our team in Scottsdale, AZ. This role will focus on the development and optimization of digital signal processing algorithms for guitar and bass amplifiers and effects. The ideal candidate will have hands-on experience in modeling analog musical gear, real-time simulation, embedded systems programming, and product development in the music technology space. Essential Functions: Design, model, and implement amplifier and effects algorithms based on vintage and modern musical gear. Reverse engineer reference hardware and schematics to inform DSP modeling efforts. Create real-time circuit simulations and implement algorithms on embedded platforms. Collaborate with the Product team to refine, demonstrate, and gain approval for DSP algorithms. Use tools such as C++, assembly, Python, MATLAB, LTspice, JUCE, and VST for DSP software development. Optimize DSP code for real-time performance on target hardware using tools such as LTTNG and perf. Debug and resolve DSP performance or functionality issues. Contribute to process improvement initiatives and maintain high code quality through unit testing. Operate within an Agile SCRUM team, collaborating closely with cross-functional partners. Perform additional duties as assigned. Qualifications: Bachelor's degree in Electrical Engineering, Computer Engineering, or Computer Science. Minimum 4 years of experience in DSP software development using C++ and assembly. Proven expertise modeling analog circuits used in guitar/bass amplifiers and pedals. Deep understanding of schematics and reverse engineering of musical equipment. Strong background in optimizing DSP algorithms for embedded platforms. Prior experience in product development within the musical instrument industry. Familiarity with vintage and modern guitar/bass amps and pedals. Ability to work in a hybrid or remote environment, within a reasonable commuting distance as approved by the employer. About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers, and distributors, with a portfolio of brands that includes Fender , Squier , Gretsch , Jackson , EVH , Charvel , and Groove Tubes , among others. For more information, visit *************** FMIC offers a competitive benefits package including medical, dental, 401(k), paid time off, and an employee equipment purchase program. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor. Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. The current pay scale for this position is $100,829-$119,354 per year. #LI-Hybrid

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation's ("FMIC") Credit and Collections team, we support the collections processes for key customer accounts in a collaborative, cross-functional environment. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it's a cultural symbol that resonates globally. We are searching for a Senior Credit Specialist to join our team based in Scottsdale, AZ. This role will conduct a complete credit analysis including gathering, analyzing, and interpreting all types of credit information on existing and prospective customers, will maintain the chargeback dispute and collection process of key customer accounts and will be responsible for reporting functions. This position reports to the Credit Manager and interacts with other areas of the organization including Sales, Customer Service, Finance, Accounting and IT. This role is remote, with visits to our Scottsdale, AZ office for training & for meetings on an as-needed basis. The ideal candidate is local to the greater Phoenix or Scottsdale, AZ areas. Essential Functions: * Responsible for evaluating the creditworthiness of 1400 customer accounts. Set appropriate credit limits based on the analysis of the customer's financial statements and risk profile, considering factors like payment history, bank and trade references. Maintain credit master in SAP. * Investigate and dispute chargebacks and deductions for an assigned portfolio of National customer accounts, up to $20M in credit exposure. Gather supporting documents like invoices, shipping records and proof of delivery. Submit disputes and follow up to check the status, file cases in customer portal as needed. * Resolve invoice payment discrepancies and billing errors. * Review credit hold dashboard includes releasing or rejecting orders in credit hold, communicating with sales department and consulting with customers whose orders are on hold to arrange payment and allow resumption of shipping privileges. * Maintain and create weekly and monthly Credit and Accounts Receivable reports, KPI and performance metrics. * Assist with month-end responsibilities includes bad debt reserve, and annual audit. * Periodically review current system processes and workflows to identity and recommend opportunities to improve efficiency and productivity. * Act in compliance with company goals, policies and procedures that pertain to credit, collections and accounts receivable. * Closely work with the Cash Applications team regarding payments and adjustments to accounts as needed, manual credits and debits, payment term changes and customer refunds. * Other department duties as assigned. Qualifications: * Associate or bachelor's degree in accounting is preferred or professional certification * Minimum of 5 years of B2B Accounts Receivable/Collections experience, previous experience as a Credit Analyst or Loan Officer preferred * Proficient computer navigation skills using a variety of software packages * Strong Microsoft Office skills required, candidate must demonstrate proficiency with Excel * SAP experience preferred * Alteryx a plus * Analytical and critical thinking skills required * Excellent organizational skills with the ability to multi-task in a fast-paced environment * Effective verbal and written communication skills * Experience working in a team environment About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender, Squier, Presonus, Gretsch, Jackson, EVH, Charvel, Bigsby, and Groove Tubes, among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation's ("FMIC") America's Sales team, you will have direct contact with our customers, where you will create, build, and maintain strong business relationships. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it's a cultural symbol that resonates globally. We are searching for an Inside Sales Representative based in Scottsdale, AZ. To drive sales growth, you will work closely with assigned dealers to facilitate sales to ensure our budgetary goals are being met. You will function as a liaison between sales and multiple departments, both inside and outside the organization. Essential Functions: * Achieve monthly, quarterly, and annual sales targets * Driving sales through growth of existing accounts, as well as prospecting for new opportunities * Provide sales and support to the Americas' independent dealer and network * Driving dealer marketing and promotional activity of Fender and Squier products * Represent the complete portfolio of Fender/Squier Product lines * Process all orders * Provide information regarding availability, current promotions, open order status, and shipping details * Attend all Product and Sales Meetings * Maintain CRM database to include customer notes * Additional duties as assigned Qualifications: * 3+ years experience in a sales position required * SAP, Excel, CRM experience required * Strong organizational and analytical skills * Knowledge of and passion for the Fender brand and products * Superior customer service skills * Self-motivated with the ability to multi-task in a fast-paced work environment About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender, Squier, Presonus, Gretsch, Jackson, EVH, Charvel, Bigsby, and Groove Tubes, among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor.

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it's a cultural symbol that resonates globally. We are searching for a VP, Customer Service and Sales Operations based in Scottsdale, AZ. This role will create, own and drive our goal of providing effortless customer experience with our consumers and our network of dealers while fueling increased sales. Essential Functions: Develop and execute the customer service and sales operations strategy aligned with business goals, focusing on digital transformation and AI adoption. Drive initiatives to improve customer satisfaction, retention, and loyalty through innovative use of technology. Lead the evaluation, selection, and implementation of AI tools to enhance customer service and streamline sales operations. Partner with IT, marketing, and product teams to ensure technology implementations align with broader business objectives. Ensure ethical AI practices and data privacy compliance across all customer interactions. Identify opportunities to automate repetitive tasks, improve response times, and personalize customer interactions using AI-driven solutions. Oversee optimizing sales processes, order management, and post-sale support to improve efficiency and scalability. Develop and monitor key performance indicators (KPIs) to measure the success of customer service and operations initiatives. Ensure robust training programs for staff on new tools and systems Additional duties as assigned Qualifications: Bachelor's degree in Business Administration, Operations Management, Information Systems, or a related field (MBA or equivalent advanced degree preferred). 10+ years of experience leading customer service, sales operations, or related functions, with at least 5 years in senior leadership roles. Proven track record of successfully implementing AI-driven solutions and digital transformation initiatives within customer service or sales operations Excellent communication and interpersonal skills with the ability to build long-lasting and effective business relationships Strong background in process improvement and change management methodologies Significant experience in managing and directing remote teams About Fender Musical Instruments: Fender Musical Instruments Corporation (FMIC) is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender , Squier , Presonus , Gretsch , Jackson , EVH , Charvel , Bigsby , and Groove Tubes , among others. For more information, visit *************** FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans' status, sexual orientation, or any other protected factor. Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role - especially as a new hire - and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $180,000-$260,000 per year.