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  • Customer Service Representative

    Acme Brick Company 4.2company rating

    Columbus, OH job

    Agregado al sistema: 09/10/25 10:47 "Join the Acme Brick Family" CUSTOMER SERVICE REPRESENTATIVE FLSA Status: Non-exempt Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as well as brick and associated products manufactured by others. We operate in 13 states with a philosophy that we are much more than a brick manufacturer and distributor. Summary We are currently seeking a "best in class" Customer Service Representativewith excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and service issues as they arise and enter customer orders into the sales system. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love. Essential Duties and Responsibilities (other duties may be assigned). This is a safety sensitive position* Communicate with custo mers by phone, email or in person on various concerns. Work with vendors and manufacturers on various concerns. Work with Acme production coordinators on product inquiries. Place purchase orders for tile, wood, stone and other masonry products with various manufacturers and vendors. Serves as a back up to other CSRs. Receive tile, wood, stone and other masonry materials into inventory through the operating system. As needed, assist warehouse and other associates with sample orders and verifying material from vendors. Order entry of sales orders and sales transfers. Skills and Experience Required for Success 2+ years of related experience Must have excellent verbal and written communication skills Must be proficient in Microsoft Office and Excel (JDE experience preferred) Competencies Required for Success Integrity Initiative Teamwork Customer Service Orientation Relationship Building Quality Focused Education High school diploma or equivalent required; some college is preferred. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. *Application may vary based on relevant state laws Todos los solicitantes serán evaluados a través del program de Verificación Electrónica (E-Verify en Inglés) y también deben de completar una prueba de detección de medicamentos y/ó sustancias controladas previa al empleo antes de ser contratados. Además, es política de la compañía administrar una prueba aleatoria trimestral de detección de medicamentos y/ó sustancias controladas en toda la compañía. La Compañía Acme Brick se compromete a brindar igualdad de oportunidades de empleo de acuerdo con las leyes federales, estatales y locales.
    $28k-34k yearly est. 6d ago
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  • HR Manager - Manufacturing

    Associated Materials Innovations 4.3company rating

    Akron, OH job

    Human Resources Manager - West Salem, OH Here at Associated Materials, LLC, we foster a culture that embraces our Values: AMazing Together; AMaze our customers; Innovate AMazingly; and AMazing Results. At all levels of the organization, we bring our values to life, speaking the truth and leading with trust. We embrace our humanity and the power to make a difference. Our HR team members are key members for driving the AM values. Position Overview: We are recruiting a Human Resources Manager to drive people and process transformation for our manufacturing site in West Salem Ohio. The HRM role will be responsible for the West Salem Ohio plant of approx. 100 employees. Initiative, integrity, accountability, ownership, and disciplined workforce development will be key differentiators in both the selection process and the successful execution of the roles and responsibilities of this key position. This role requires the ability to think strategically, acting at a detailed level to support the employees and the business. This role will also work across the sites on various projects for best practices and HR standardization. In general, this position is a key member of the operations and is responsible for effective and successful people and process management discipline and communications for non-exempt and exempt employees. This includes but is not limited to employee relations, staffing, employee engagement, leadership coaching, performance management, workforce analysis and reporting, and HR compliance. Partners with employees and management to communicate various human resource policies, procedures, laws, standards, and other government regulations. Responsible for effectively identifying, investigating, and resolving employee relations issues, resolving complex labor and human capital challenges. Implement standard AMI processes and tools that foster higher productivity and improved retention of workforce. Support employee relations by documenting issues and escalating as needed. Proactive involvement with Union representatives and responses to grievances for the West Salem Union. Ensuring compliance with HR policies and practices, as well as complying with federal and state employment laws and regulations. Interpreting labor agreements and providing counsel to Management on contract interpretations and implementation for West Salem. Work on best practices projects across the AMI sites with the HR team Manage leadership team's staffing and development. Work with the Talent Acquisition team to recruit salary and hourly candidates to join the AMI team. Effectively recruit, train, and develop highly productive candidates motivated to achieve business objectives. Coaching, counseling and helping employees and all levels of management in employee or management issues relating to promotion, termination, or disciplinary action. Responsible for providing analytical and project management support. Influencing skills to manage plant or organization changes. Facilitates onboarding activities. Provides communication of programs and drives resolution of issues related to employee concerns regarding payroll, benefits, and other employee programs. Maintains employee data in various systems and tools. Actively participates in plant teams/committees and assumes leadership role in HR related issues. Promotes and reinforces the AMI Values and culture. Drives the plant engagement actions for cultural improvements. Performs monthly data reporting for the facility. Qualifications Bachelor's or master's degree in human resources, labor relations, psychology or business is required. A minimum of three years of HR experience + progressively responsible experience leading people to accomplish a mission with integrity and teamwork. Demonstrated strong HR business partnering and influencing skills. Union relations and contract negotiations experience preferred. Detail-oriented with demonstrated project management and strong analytical skills. Strong employee relations experience, Positive employee relations experience a plus. Excellent communications (verbal and written) and interpersonal skills. Experience in employee relations, organizational development, coaching, hourly compensation, training, change management and HR program implementation. Demonstrated ability to work with minimal supervision and to successfully complete projects and initiatives in required time frames. Must have the ability to work in a fast-paced, ever-changing environment as well as being an effective team player. Legal authorization to work in the United States - sponsorship will not be provided for this position. Some experience in payroll and attendance systems (ADP) is a plus. Strong PC knowledge and skills: Windows, Word, Excel and PowerPoint. Experience in a manufacturing setting About Associated Materials, LLC: Associated Materials, LLC, is a leader in the building products industry with a focus on quality, innovation and customer success through its three businesses: Associated Materials Innovations, Alside and Gentek Building Products. With a combined revenue of $1.7 billion, these businesses are market leaders in vinyl windows, cladding, metal siding, trim and other essential building products for residential, light commercial and multifamily projects. Our commitment to operational excellence drives growth for our customers. Learn more at*************************** Headquartered in Cuyahoga Falls, Ohio, more than 4,000 associates across North America support Associated Materials, LLC. We operate 11 manufacturing facilities and more than 100 Alside and over 20 Gentek supply centers across the United States and Canada. Through our unique combination of award-winning products, manufacturing and distribution operations, installation solutions, and support services, the opportunities at Associated Materials are endless! Associated Materials ... Building Products Better Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.
    $64k-85k yearly est. 5d ago
  • Operations Lead - PT Columbus North

    at Home Stores LLC 4.5company rating

    Columbus, OH job

    Operations Lead Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance. Key Roles & Responsibilities: The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security. The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics. The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner. The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. The OL Drives productivity by training, coaching, planning, monitoring, and appraising results. The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience. The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store. All other duties are based on business needs. Nights and weekends required Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent. Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. The ability to work effectively independently and within a team. Strong attention to detail, e.g., standards, processes, marketing, etc. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $40k-64k yearly est. 4d ago
  • Material Handler

    Avon Protection 4.1company rating

    Cleveland, OH job

    Job Title: Material Handler Business Unit: Team Wendy Schedule: Non-Exempt Key Responsibilities: Movement of material in support of the manufacturing process from receiving through production and shipping utilizing various material movement equipment (fork lifts, hand jacks, mobile carts, etc.) Safely load and unload materials onto/from trucks, pallets, skids, storage racks, etc. Coordinate the palletization and proper packing of material for storage or large shipping orders Maintain material supply levels for production processes, utilizing Kanban, flag systems, pick lists and communication with production staff Place material in the appropriate inventory or in-process locations Ensure real-time inventory transactions are carried out using computer systems and wireless scanners Maintain first-in / first-out practices Observe and inspect material in storage areas for signs of inadequate packaging, deterioration, cleanliness Carry out all inventory transactions accurately and in accordance with procedures and work instructions Monitor material storage areas for unauthorized material movements Assist in cycle counting as needed. Required Minimum Qualifications: High School Diploma Able to safely operate industrial fork lifts, hand jacks and other devices used to push, pull, lift, stack, tier and move material Able to safely operate equipment such as shrink wrappers, banding equipment, auto tape dispensers and other related equipment used in material handling / packaging / storage Prior training or certification for fork lift operation Prior experience in a manufacturing or warehouse environment Prior experience using ERP or other computerized system(s) for inventory and material movement utilizing bar codes and scanners is preferred About Avon Technologies: We design and produce life-critical personal protection solutions for the world's militaries and first responders. With a portfolio that includes Chemical, Biological, Radiological, Nuclear ("CBRN"), protection. We do this through our two brands, Avon Technologies and Team Wendy. Our mission is to provide unparalleled protection for those who protect us, giving them the confidence to tackle challenging situations and helping them get home safe. At Avon Protection, we recognize that our success relies on the collective efforts of our talented team. As an organization, we welcome individuals who embody our #FIERCE company values - fearlessness, integrity, excellence, resilience, collaboration, and the ability to execute. What We Offer: Flexible Schedule Competitive Compensation Package Learning and Development Opportunities Bonus Plan 401k Matching Tuition Reimbursement Program Mentorship Program This is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws. U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens. To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s). The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election. Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status). The anticipated salary range for candidates who will work in Cleveland, OH is $18.85 to $26.81 hourly. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc. EOE, Including Vet/Disability
    $18.9-26.8 hourly 6d ago
  • Municipal Water Works Sales Representative - Sacramento, CA

    American Cast Iron Pipe Company 4.5company rating

    Remote or Sacramento, CA job

    We're seeking a Sales Representative to join our esteemed American Flow Control (AFC) Sales Division to play a pivotal role in shaping the success of our AFC Division products across the water, wastewater, and sewer markets. The primary responsibility of this role is to drive business growth and enhance market presence by generating new leads while effectively managing and expanding our existing client base. If you're a results-oriented professional with a passion for technical sales, join us as we build our nation's water infrastructure and deliver our most valuable resource. Ideal Candidate: Strategic Problem Solver: Demonstrates skills in analytical thinking and strategic problem-solving. Effective Public Speaker: Possesses strong communication skills and enjoys public speaking. Engaging Professional: Outgoing, personable, and natural ability to build professional relationships during frequent travel (overnight travel required). Goal-Getter: Excels in developing and executing strategic plans to achieve goals for organizational success. Driven by self-motivation and an entrepreneurial mindset, always seeking opportunities for growth. Mechanically Inclined: Exhibits skills in troubleshooting, assembling, and understanding technical aspects. Key Responsibilities: Account Management and Relationship Building: Establish and cultivate long-term, influential relationships with key decision-makers at municipalities, engineering firms, contractors, distributors, private utility companies, and water and sewer authorities. Market Advancement: Promote and sell AFC Division products to water and sewer markets in the assigned territory. Conduct promotional calls and specification development with water and sewer authorities and consulting engineering firms. Product Consultation: Provide expert consultation on specifications for hydrants, valves, and other products. Enhance personal sales skills through effective communication, negotiation, and presentation techniques. Customer Service: Respond promptly to customer inquiries, coordinate orders, expedite shipments, review and write customer specifications, provide literature, furnish quotes, and address pricing concerns. Travel and Territory Management: Travel within the assigned territory to build relationships and work collaboratively with distributors. Provide post-sale support for our products in the field. Minimum Qualifications: Must possess a Bachelor's Degree from a four-year university or 3 years of municipal water works product experience Must be able and willing to live within the assigned territory Must be available to travel a minimum of 60% of the time. More travel may be required depending on sales territory Must exhibit the ability to learn and interpret specifications for projects involving our products. Must exhibit a working knowledge of word processing, spreadsheet, and presentation software such as Word, Excel, PowerPoint, etc.. Benefits: Remote work (with travel) Company Vehicle and Insurance Paid Vacation and Holidays Quarterly Profit Sharing Bonus Plan Medical, Dental and Supplemental Vision Generous 401k and Savings Plan (company match) Wellness Program Tuition Reimbursement Employee Assistance Program About AMERICAN Founded in Birmingham, Alabama in 1905, AMERICAN is a manufacturer of fire hydrants, valves, ductile iron and spiral-welded steel pipe for the waterworks industry, and high-frequency-welded steel pipe for the oil and natural gas industries. AMERICAN's diversified product line also includes fire pumps, structural casing and piling, castings for waterworks products and large machinery, and specialty rubber products. For more than a century, AMERICAN has been committed to doing things The Right Way by applying the Golden Rule in life and in business, always exceeding customer expectations, by empowering and supporting our team members, and by being a good neighbor in our communities. EOE/VETS/DISABILITY DDNP
    $42k-51k yearly est. 6d ago
  • Sr Helicopter Maintenance Support Technician (Remote)

    Airbus Group, Inc. 4.9company rating

    Remote or Grand Prairie, TX job

    Join a mission-driven team as a Senior Remote Maintenance Support Technician (Govt Programs) performing advanced troubleshooting, inspections, and return-to-service certifications on BK 117 C 2/ D 3 and EC 135 aircraft. We are looking for a seasoned Support Technician, Maintenance, Technician, Support, Leadership, Remote, Manufacturing, Technology
    $42k-55k yearly est. 8d ago
  • Day Warehouse Associate

    Central Garden and Pet 4.6company rating

    Hamilton, OH job

    Central Pet Distribution is hiring Day Shift Warehouse Associates Central's Pet Distribution team works together to supply our customers with the nation's top brands of pet supplies like Nylabone, Kaytee, and Aqueon. If you are dependable, responsible and committed to safety, this may be the job for you! Starting rate depends on your experience. Training is available to get you to the next tier! MEASURES OF SUCCESS: Process transactions utilizing RF technology and/or identify items on paper pick ticket according to bin location, part number, and/or description Pick orders that are scheduled to ship that day and package merchandise to ensure safe transport Inspect merchandise to ensure only quality product is used to complete the order Accurately review counts of all incoming and outgoing shipments to verify information against invoices, orders or other records Unpack, examine and route incoming shipments; record shortages and reject damaged items Utilize pallet jacks, Crown Order Picker and Crown Reach Truck where applicable IDEAL CANDIDATE ATTRIBUTES: 1+ year related warehouse experience Ability to pass an oral swab drug test and background check at time of offer Attention to detail and ability to work under pressure in a deadline-driven environment Ability to read and write legibly in English, carry out oral instructions in English, count and do basic math Voice pick (Vocollect) experience preferred Forklift experience and RF scanner experience preferred Ability to lift and move up to 50 pounds, safely, with or without accommodation Ability to stand for long periods of time Ability to work in a constant state of alertness and safe manner WORKING CONDITIONS: * Work is conducted in a warehouse environment with temperature changes depending on the season * Working with or near conveyors depending on assignment POSITION INFORMATION * This position pays $16.50-19.50 per hour depending on experience. WHAT CENTRAL PROVIDES TO YOU: Training so you can move to a higher pay tier - extra $1 for each tier! Comprehensive Medical, Dental, and Vision Insurance Free Life and Disability Insurance Health and Dependent Care Flexible Spending Accounts 401k with 3% company match and annual profit-sharing bonus! Paid vacation, holidays and sick time Employee Assistance Program Discount on Pet supplies, cell phones, movie tickets, gym memberships, and more! Education Assistance Referral Program with cash bonus At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries...one blade of grass and one wagging tail at a time. Visit our website at *************** to learn more. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. #LI-DNI #CB-DNP
    $16.5-19.5 hourly 6d ago
  • Delivery Driver / Furniture Assembler

    Cort Business Services Corporation 4.1company rating

    Olde West Chester, OH job

    CORT Furniture Rental is hiring immediately for full-time non-CDL drivers in Cincinnati / West Chester area! The Delivery Driver works collaboratively as part of the Operations team. You will be responsible for loading furniture and delivering safely Delivery Driver, Furniture, Assembler, Driver, Customer Experience, Delivery, Manufacturing
    $28k-36k yearly est. 6d ago
  • Remote Territory Sales Strategist - Northern California

    Uponor, Inc. 4.2company rating

    Remote or San Francisco, CA job

    A leading construction solutions provider is seeking a Territory Sales Manager to achieve profitable sales growth and develop account plans. This fully remote position targets the Northern California market, requiring 5-7 years of sales experience, strong communication skills, and knowledge of the construction industry. The ideal candidate will manage project pipelines and collaborate with the marketing team to execute strategies locally. Best-in-class health benefits and paid time off are offered. #J-18808-Ljbffr
    $77k-120k yearly est. 5d ago
  • Tax Accountant

    American Hydro LLC 4.3company rating

    Cleveland, OH job

    Industrious Group, a wholly owned subsidiary of Itochu International Inc (a holding of Itochu Corp, a Global Fortune 70 company), operates two subsidiaries specializing in the manufacturing, rebuilding, repairing, and servicing of equipment for the metal forming, steelmaking, and hydropower industries. Key clientele includes automotive companies, tier one and tier two auto suppliers, major steel producers, and public and private utilities. Position Summary & Objective We are seeking a highly motivated and detail-oriented Tax Accountant to join our Corporate Accounting team. This role is critical in ensuring the integrity of financial reporting, compliance with accounting standards, and coordination of corporate tax obligations. The ideal candidate will have a strong foundation in general accounting, financial reporting, and U.S. GAAP, with meaningful experience supporting corporate tax filings and strategy. We expect you to possess both excellent analytical skills and an in-depth knowledge of accounting principles to efficiently analyze financial reports and have the ability to take ownership of tasks assigned. Qualifications Essential Functions Performed by the Position Prepare and file federal, state, and local tax returns accurately and timely Conduct thorough tax research and analysis to ensure compliance with tax laws and regulations Assist with the monthly filing of sales and use tax returns Assist with the annual filings for personal property Assist in the preparation of financial statements and reports related to tax matters Collaborate with internal teams to gather necessary information for tax filing, audits, and third-party stakeholders Respond to tax inquiries and notices from tax authorities Maintain accurate and organized tax records and documentation Solid ASC 740 experience, including tax provision preparation and maintenance and reconciliation of current and deferred tax accounts Experience with ONESOURCE Tax Accounting System and Tax Provision software a big plus Assist in the month-end close process: journal entries, account reconciliations, etc. Knowledge, Skills, and Abilities Strong analytical and quantitative skills٫ with accuracy and attention to detail Working knowledge of income tax filing and tax compliance for federal, state, and local returns Ability to meet a constant stream of deadlines Proven ability to work both independently and collaboratively with different levels of team members Experience with multi-entity and international operations Required Education and Experience Bachelor's degree in Accounting; Certified Public Accountant preferred Minimum of 2-4 years of experience in tax accounting or tax analysis Strong knowledge of federal, state, and local tax laws and regulations Experience in a manufacturing environment a plus Proficiency in tax preparation software and Microsoft Office Suite ASC606 Revenue recognition / Percentage of Completion (POC) accounting experience a plus Excellent analytical and problem-solving skills Strong attention to detail and organizational skills Environment and Working Conditions * Office Environment with exposure to manufacturing Travel Requirements (percent) * Up to 10% #INDPREM Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Additional Information The benefits of joining our team Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: Health coverage for you and your family through medical, dental and vision plans 401(k) plan in with a generous company match Financial protection through disability, life, and accidental death & dismemberment insurance plans Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars Generous paid time off program in which the benefits increase along with your tenure with the company When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success. Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.
    $51k-75k yearly est. 6d ago
  • Dispatch Manager (Remote)

    Cort Business Services Corporation 4.1company rating

    Remote or Moorestown, NJ job

    CORT is hiring a remote Dispatch Manager with high-volume call center leadership experience and a proven ability to scale teams, redesign workflows, and build systems. As the Dispatch Manager, you'll lead and grow a centralized call center dispatch t Manager, Dispatch, Customer Experience, Operations, Leadership, Remote, Manufacturing
    $37k-58k yearly est. 6d ago
  • Director, Financial Planning and Analysis

    Noble Supply & Logistics, LLC 4.1company rating

    Remote or Boston, MA job

    The Director of Financial Planning & Analysis (FP&A) plays a key leadership role in Noble's Finance organization, responsible for developing and managing the company's budgeting, forecasting, and strategic financial planning processes. Reporting to the Chief Financial Officer, the Director leads Noble's FP&A function to provide insightful financial analysis and decision support to executive leadership, helping drive growth, profitability, and efficiency. This role manages one FP&A Manager and partners closely with the CFO, Corporate Controller, and business unit leaders across the Company's Sales, Capture/Strategy, Business Development, Operations, Fulfillment, and Program Management functions to enhance visibility into performance and inform data‑driven decisions. Essential Functions Reasonable Accommodations Statement: In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Financial Planning & Forecasting Lead the annual operating plan, long‑range plan, and quarterly forecast processes across business units. Consolidate departmental inputs and produce accurate, actionable forecasts. Analyze performance versus budget and provide clear recommendations to leadership. Financial Analysis & Reporting Prepare monthly and quarterly management reporting packages with key performance indicators (KPIs), variance analysis, and trend insights. Develop and maintain financial models to support scenario planning, capital allocation, and margin optimization. Support reporting and presentations for the Board of Managers and external stakeholders. Business Partnership Collaborate with Sales, Capture/Strategy, Operations, Fulfillment, and Program Management to align financial forecasts with operational realities. Serve as a key advisor to the Controller and CFO on profitability improvement and working‑capital strategies. Support pricing and profitability analysis for government contracts and bids, ensuring compliance with DCAA and related standards as required. Leadership & Process Improvement Manage, coach, and develop the FP&A Manager to ensure analytical excellence and career growth. Lead continuous improvement initiatives for financial planning systems, tools, and processes.Enhance automation and data accuracy in reporting systems (e.g., Tableau, Netsuite, Power BI, Adaptive Insights, or equivalent). Position Qualifications Exceptional analytical and financial modeling skills; advanced proficiency in Excel. Strong communication and presentation abilities with both financial and non‑financial audiences. Demonstrated leadership ability to guide and develop a small, high‑performing team. Strategic mindset with attention to detail and execution discipline. Proficiency in FP&A and BI tools such as Tableau, Adaptive Insights, Power BI, or Hyperion. In‑depth understanding of GAAP, forecasting, and P&L analysis. Knowledge of Netsuite (Oracle) preferred. Education and Experience Bachelor's degree in Finance, Accounting, Economics, or related field required; MBA preferred. Minimum of 8 years of progressive financial experience, with at least 3 years in a leadership role overseeing FP&A. Experience within distribution, manufacturing, or government contracting environments strongly preferred. Proven ability to partner with executive teams and translate business results into actionable insights. Physical & Work Environment Work Arrangement: Hybrid - combination of remote work and regular presence at Noble's Boston, MA corporate office. Travel: Limited, typically quarterly, to support business unit reviews or leadership meetings. Physical Requirements: Prolonged periods of sitting and computer work; must be able to communicate effectively in virtual and in‑person settings. Equal Opportunity Statement Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr
    $104k-165k yearly est. 6d ago
  • Retail Sales Support Specialist

    Myers Industries 4.3company rating

    Milford, OH job

    The Retail Sales Support Specialist plays a critical role in supporting the sales team in managing major retail and national accounts. This role helps the sales team stay organized, prepared, and informed by managing analytics, reporting, and forecasting, while monitoring demand and trends across accounts. The Specialist serves as a key escalation point for complex customer issues and occasionally engages directly with customers to support initiatives or address sensitive situations. The position also focuses on documenting processes and implementing standardized procedures to improve efficiency and consistency. This role provides broad exposure to sales account management and cross-functional collaboration. Duties and Responsibilities Support the sales team in managing major retail and national accounts, ensuring smooth execution of orders, new item launches, and ongoing account activities. Assist the sales team in building and maintaining customer relationships, occasionally engaging directly with customers to support initiatives, questions, or escalations. Lead new item setup, including SKU creation, pricing, product authorization, and customer master information updates. Act as the primary internal escalation point for order, shipment, or product issues, coordinating with customers as needed for complex or sensitive situations. Develop and maintain accurate forecasts to support sales planning, distributor orders, and inventory management. Manage customer portals, generating reports, scorecards, and other performance metrics to guide decisions and track account progress. Prepare presentations, reports, and meeting materials for customer reviews, trade shows, and internal business reviews. Support sales events and trade shows, including sample management, logistics, and on-site assistance. Collaborate with cross-functional teams-including marketing, supply chain, operations, and finance-to align on customer needs and priorities. Document processes and implement standardized procedures to improve efficiency, consistency, and scalability of sales support activities. Knowledge, Skills, and Abilities Strong understanding of the retail industry and experience navigating supplier or retailer portals. Proficient in Microsoft Office, with strong Excel skills (pivot tables, VLOOKUP) for data analysis and reporting. Able to analyze sales trends, support forecasting, and provide actionable insights. Organized and able to manage multiple priorities in a fast-paced environment. Self-motivated, proactive, and accountable, with a focus on results. Excellent communication and interpersonal skills, able to work effectively with internal teams at all levels and engage professionally with customers when needed. Detail-oriented, with the ability to document processes and help standardize workflows. Skilled in problem-solving and acting as a trusted escalation point for complex issues. Education and Experience Bachelor's degree in Marketing, Business Administration, Sales, or relevant field; Master's degree preferred 3+ years of relevant experience in sales support, sales operations, or account coordination within a manufacturing environment selling products to retail customers; experience supporting national or major retail accounts preferred Work Environment Remote role with hybrid work options available at our Miami, OK or Milford, OH office locations. Ability to travel up to 25-35% as business needs require.
    $43k-72k yearly est. 1d ago
  • Accounts Receivable Specialist (Hybrid)

    Alliant 4.1company rating

    Remote or San Diego, CA job

    Responsible for receiving, posting, and depositing customer payments; direct bill commissions, cash receipts, researching, and solving payment discrepancies. Hybrid schedule - in-office on Tuesdays. ESSENTIAL DUTIES AND RESPONSIBILITIES Processes checks payable to the company's trust and operating accounts. Deposits checks and posts to appropriate customer accounts or general ledger accounts. Deposits direct bill cash receipts, based on the accompanying statements, and posts commissions to the direct bill cash receipts screen. Research all commissions received without a policy number to determine which Producer should receive the commission. Follows up with insurance companies related to unpaid commissions or other accounting problems that arise within the scope of the position. Handles all requests for account corrections and/or transfers. Prepares and distributes daily Cash Receipts to Producers. Prepares month-end reconciliations and reports. Notifies Account Managers of all NSF checks and stop payments. Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE High School diploma or equivalent combination of education and experience Two (2) or more years of accounts receivable experience SKILLS Excellent verbal and written communication skills Ability to organize and prioritize workload Basic knowledge of accounting terms Ability to file and operate general office equipment Ability to work within a team and to foster teamwork Proficient in Microsoft Office products#LI-DR2
    $41k-53k yearly est. 4d ago
  • SOFTWARE ENGINEERING MANAGER - HYBRID - TAMARAC OR PLANT CITY, FLORIDA BASED

    City Furniture, Inc. 4.5company rating

    Remote or Fort Lauderdale, FL job

    Job DescriptionWho We Are… With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video! Our Vision is to be the ultimate furniture and mattress store. Our Purpose is to enrich people's lives and make the world a better place. Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment. Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back What This Role Is… As a Software Engineering Manager, the primary of this position is responsible for managing the individuals within the software engineering team. This includes activities such as hiring, mentoring, coaching, developing and fostering a positive team culture. Involved in high-level planning and decision-making processes, aligning the team's goals with the organization's objectives and outcomes. Responsible for process improvement by working closely with Product teams and stakeholders to define project scope, timelines, and deliverables. Identify areas for process improvement and implement strategies to enhance the team's productivity and efficiency and introduce new tools, methodologies, or best practices to optimize the development process. Responsible for providing definition, direction, and leadership to all members of assigned development teams. Product development, efficiency improvement, quality improvement, cost reduction, and reliability and performance improvements. Executes and manages in accordance with strategic plans for building organizational capability, capacity and agility. The Software Engineering Manager is also responsible to support the software engineering team within the Technology Department, and act as the main point of contact for software engineers assigned to their team. This includes, but is not limited to, all technical story cards assigned, all HR, management system CFOS, IDP, CAP, PIP, and administrative responsibilities. Responsible for meeting strategic product or functional teams goals by providing leadership, resources, and support for the software engineering team of individual contributors and leads to deliver value to internal and external customers. Your contributions will ensure the success of the Technology Department at CITY Furniture. Position Title: Software Engineering Manager Reports To: Director of Software Development Location: Hybrid, Corporate Tamarac Department/Sub-Department: Technology/Software Engineering Salary Range: $100,000 - $110,000 What You'll Do… As a Software Engineering Manager, your primary responsibilities will be to: Plan & Manage Software Engineering/Development Lifecycle. Apply understanding of industry trends and business implications in making software engineering decisions, assists with providing technical roadmaps, design and technical specifications, and master schedule and project plan. Participate in daily, weekly, monthly Agile rituals (Standup, Refinement, Planning, Estimations, Demos, Show and tell, Retrospective, etc. Manage a team and lead product design and development activities that meet or exceed defined customer requirements; identify and resolve technical issues at a high‐level and help team assess design requirements and how to execute. Encourage individual and team efforts around product design and development. Communicate the business / technical roadmap and lead assigned team through the development process, leveraging development resources across the department, as well as various partners. Recognize design or development deficiencies and implement effective solutions. Communicate the value of and enforce sound engineering design process and quality practices, software estimation, coding standards, technical documentation standards, QA processes, build, and configuration management; manage compliance for standard policies and procedures. Work with Product Office (Agile Teams) to develop and sustain detailed software engineering and development plans and resource allocation. Oversee technical project execution by collaborating and working with product managers, QA, and Cloud Services to ensure smooth delivery within the teams. Monitor and supervise day‐to‐day activities of a team including technical design, work breakdown, code reviews, unit testing, launch plans and overall ownership of schedule, quality and budget; ensures the technical team are contributing to our code library. Additional duties and responsibilities as a Software Engineering Manager: Conduct all IDP, PIP, and CAP activities for development team members assigned. Participate in and support a culture where employees are highly motivated, energetic, excited and enthusiastic working for the company. Supervise individual contributors in accordance with company policies. Conduct interviews, hire new individual contributors, and provide employee orientation. Coach and provide career development advice to staff (IDP). Manage the development of direct reports. Identify and fulfill formal and informal training needs to meet the skills and experience requirements of the team and supports business goals (CTM). Address performance and policy issues and provides ongoing and corrective feedback in a timely and constructive manner (CAP/PIP). Manage staff scheduling to meet business goals including work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back‐up for absent employees, and shift rotations. Escalate issues to Tech Leadership if unable to resolve (Sr. Software Engineering Manager, Director, Managing Director, VP, VP). Assist staff in resolving complex or out‐of‐policy operation. Mitigate team conflict and communicate problems through coaching and conflict resolution. Provide input to Tech management regarding appropriate staffing levels needed to meet departmental goals. Adhere to Affirmative Action and Equal Employment Opportunity Program principles. City Furniture Operating System - 1X1, SOPs, Suggestion System, CTM. Visual Controls / KPIs/EMDS Boards. What We're Looking For… Competencies and Job Specific Skills Communication Human Relations Research and Planning Work Success Factors Leadership and Team Management Cross-Team Collaboration Strategic Thinking Miscellaneous Skills Technical Expertise in Software Development What's Required… Education & Work Experience: BS in Computer Science, Computer Engineering, or equivalent 4-year degree from an accredited institution 3-5 years of experience in software engineering; 1-3 years of experience in leading diverse teams (Development, DevOps, QA,) including the use of 3rd party resources and vendors Experience in recruiting, developing, and managing a high-performance software development Experience in software development, maintenance and outcome deliverables of complex software systems; experience in Agile methodologies (e.g., Scrum, Kanban, Lean) Experience with task prioritization ad delegation Experience in managing the development and delivery of software products on‐time and within budget Work Environment & Schedule: Monday through Friday, occasional early morning hours, late evening hours, and weekend days/nights may be necessary to support escalation tickets, deployments, or other software engineering related incidents that occur outside of normal business hours 2-5% of Travel to Corporate Office in Tamarac, FL Physical Requirements: This position may require light lifting 15lbs and prolonged sitting, standing Technology Requirements: Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook) Google Suite (i.e. Docs, Sheets, Slides) Experience architecting systems that are highly available, decoupled, saleable, and designed for unpredictable and high traffic loads Experience with automated testing platforms, and unit tests Development Languages - JavaScript (Node.js), Java, SQL, or C# Forward-thinking technology manager with expertise in executing and delivering projects. Flexible and responsive; able to perform in a fast paced, dynamic work environment and meet aggressive deadlines Experience with PaaS / Serverless Computing - AWS Lambda Knowledge of containers & microservices, and how to leverage and implement Experience with Cloud based PaaS, IaaS platforms such as Amazon AWS, IBM Cloud, Docker Database - DB2, MongoDB, MySQL AWS EMR, DynamoDB, Hadoop, or SQL Server Scripting/Template - Chef, Python, AWS Cloud Formation a plus but not required CI/CD - GitLab, Jenkins, Selenium, BitBucket Logging/Alerting/Monitoring - New Relic, ELK Stack, AWS/Azure monitoring, Kibana Private Cloud - VMware HCX, Hyper-V, VMware VIO, Openstack a plus but not required Linux operating system - Ubuntu, AWS, or RedHat a plus but not required AS400 / IBM iSeries mainframe experience / RPG programming language a plus but not required Experience with managing Retail E-commerce team a plus but not required Certifications / Licenses Valid Florida Driver License AWS Certified Solutions Architect, Qualified Developer certification a plus but not required What Benefits You'll Receive… Competitive and Transparent Compensation Visibility into all Associate-level pay ranges within your department Opportunity for performance-based and profit sharing bonuses Associate Well-being Workforce and Demand Planning for Leveled Workload Paid Vacation & Sick Time Paid Parental leave Opportunity for Flexible Work Environment and Schedule (varies by department and role) Community involvement and volunteer opportunities Health Benefits Free virtual healthcare services (for Associates enrolled in our medical plans) Medical options include Employer-funded HSA options Vision to support your eye health and well-being 100% Employer-paid Dental option available to all Associate Employee Assistance Program (EAP) Life & Disability Insurance 100% employer-sponsored options Voluntary Insurance (Accident, Hospital, Critical Care, etc.) Retirement Benefits 401(k) - once enrolled, Associates are 100% vested with discretionary Company Match Roth 401K Option Financial Wellness webinars Growth Opportunities 90% Promote from Within Access to various training for professional development Individual Development Plan (IDP) (varies by department) Associate Purchase Discount Program And so much more…. CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.
    $100k-110k yearly 5d ago
  • Business Manager Contracts - Power Generation

    National Electric Coil 4.1company rating

    Columbus, OH job

    Job Title: Business Manager Contracts - Power Generation Reports To: VP - Commercial Contracts Management Department: Commercial/Operations Job Type: Full-Time / Salary Exempt At National Electric Coil ("NEC"), we deliver critical components to power plants worldwide. Our projects are large-scale, complex, and mission-critical. We are growing rapidly and need business-minded leaders to ensure projects are delivered profitably and efficiently. Role Overview: We are seeking a Business Manager Contracts to provide oversight of financial, operational, and commercial performance of large-scale EPC projects. This role focuses on business strategy, portfolio management, and cross-functional coordination. Key Responsibilities: Monitor project and program financial performance, including P&L, budgets, cash flow, and margins. Analyze trends, risks, and opportunities to improve operational efficiency and profitability. Collaborate with senior leadership on forecasting, resource planning, and customer strategy. Lead internal governance processes including project reviews, risk assessments, and executive reporting. Coordinate across Sales, Engineering, Finance, Procurement, and Operations to ensure business objectives are met. Required Qualifications, Capabilities, And Skills: Bachelor's degree in Business, Finance, Engineering, or related field. Strong analytical, financial, and leadership skills. Preferred Qualifications, Capabilities, And Skills: Advanced degree (MBA, JD, or other relevant graduate credential) Experience in EPC, industrial, or energy sectors. Ability to work across multiple functional teams and lead complex projects. 7+ years of experience in business operations, program management, or commercial oversight. Safety and Compliance: Adhere to safety procedures and PPE requirements in all manufacturing and office environments. Position Type/Expected Hours of Work: This is a full-time, salaried (exempt) position. The standard work schedule is a minimum of 40 hours per week; however, hours may vary based on business needs. Occasional evening or weekend work may be required to support urgent matters. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing essential job duties, the employee is regularly exposed to: Typical manufacturing and office environment requiring occasional exposure to noise, machinery, and possible PPE use (e.g., safety glasses, gloves, steel-toed boots). Frequent use of computers, and standard office equipment. The noise level is usually moderate but may vary depending on the work area or activity. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Other Duties: Please note that this job description is not intended to cover or contain a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs evolve. This position may require occasional travel to vendor or customer sites for support, as needed. Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $41k-72k yearly est. 5d ago
  • Industrial Maintenance Technician - National Travel

    Advanced Technology Services 4.4company rating

    Cincinnati, OH job

    Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Performs competent break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to determine root cause of problem; dismantling devices to gain access to and remove defective parts; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; and performing troubleshooting and repair of electrical circuitry and mechanical systems. · Identifies parts, supplies and repair items as necessary for equipment maintenance and repair. · With minimal instruction, performs maintenance as per industry standards. · Works with customer counterparts to execute maintenance, reliability, and preventative maintenance procedures. · May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks. · Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes · Documents work performed in service reports, and applicable management systems. · Performs routine processes with and within industrial control systems to troubleshoots and analyzes complex equipment, perform equipment maintenance, and to resolve equipment problems. · Utilizes in-depth application of electrical, mechanical, and fluid power aptitude to troubleshoot and repair equipment. · Completes and conducts on-the-job training and technical self-study programs for career development. · Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: · High School Graduate or equivalent (GED). · Associates degree with a Technical focus and 5 years of related experience in specific industry; or, 7 years of experience in specific industry. · Must be able to use basic hand tools and specialized tools as appropriate. · Possesses working knowledge and experience regarding electrical, mechanical, and fluid power systems in related fields. Can analyze the problems, synthesize alternative solutions, and perform repairs · Extensive travel required. (Local, National). Desirable KSAs: · Experience in preventative maintenance techniques, precision measuring, mechanical alignments, and general maintenance of applicable process equipment. · Exposure to programmable logic controllers, field devices, and electrical drive and motor systems. Competencies: · Communications · Customer Focus · Personal Discipline · Safety Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
    $40k-51k yearly est. Auto-Apply 1d ago
  • Agent Experience Specialist (Open to Remote)

    Bob's Discount Furniture 4.2company rating

    Remote or Manchester, CT job

    The Agent Experience Specialist works cross-functionally within Customer Support and across partnering departments to improve the overall agent experience with the direct goal of enhancing customer satisfaction. This role identifies trends, analyzes data, and recommends process and system improvements across agent tools, training, workflows, and platforms (e.g., Zendesk, Bobdesk). This position requires strong analytical skills, collaboration, and an ability to understand frontline agent challenges, ultimately designing solutions that improve productivity, accuracy, and agent-driven KPIs such as First Contact Resolution (FCR), NPS, and Inquiry Resolved. As a member of the Customer Support team, a positive attitude and a passion for helping internal and external customers is essential. What You'll Bring to Bob's At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role requires analytical thinking, process optimization, cross-functional partnership, and a strong focus on enhancing the agent and customer experience. Key Skills for Success Core Competencies & Expertise Trend Identification & Data Analysis Reviews trends related to Customer Support KPIs to identify opportunities for operational improvement. Analyzes data and makes informed recommendations to improve overall team performance. Process & System Optimization Reviews processes and procedures to identify opportunities to improve agent experience, reduce friction, and enhance productivity. Assists with process mapping and documentation of current and proposed workflows. Recommends system and process enhancements to improve the agent journey (tools, training, workflows). Tool & Workflow Enhancement Identifies, designs, and optimizes agent tools that improve productivity and KPIs such as FCR, NPS, and inquiry resolution. Partners closely with training teams to ensure agents have the required knowledge, providing feedback to improve learning content and structure. Cross-Functional Collaboration Works with Customer Support, Training, Operations, Product, and other departments to implement improvements. Collaborates effectively to enhance both customer and agent experience. Customer & Agent Advocacy Maintains a strong focus on delivering a world-class, fun experience for both customers and internal teams. Keeps the agent perspective central in recommendations and continuous improvement initiatives. Preferred Competencies & Skills Strong organizational skills; able to juggle multiple priorities. Computer literacy and comfort with technology platforms (Zendesk, Bobdesk, etc.). Ability to work independently with shifting priorities and deadlines. Detail-oriented and committed to accuracy in documentation and workflow mapping. Bias for action-comfortable wearing multiple hats and driving initiatives to completion. Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! With more than 200 stores nationwide, we are committed to skills-based hiring, career mobility, and building an inclusive environment where everyone can thrive. How We Will Support Your Success Benefits & Perks Competitive Medical, Dental, and Vision Insurance Generous paid time off (vacation, sick time, personal days, holidays, and your birthday!) 401(k) Profit Sharing Plan with a generous match Pet Insurance & employer-paid Life Insurance Tuition reimbursement, on-demand learning, and career development pathways Employee discount from Day 1 + exclusive partner discounts And so much more! Minimum Qualifications Minimum 3 years of experience in a Customer Support discipline. High School Diploma or equivalent. Strong ability to prioritize, meet deadlines, and manage changing priorities. Excellent organizational skills and ability to manage multiple initiatives. Demonstrated commitment to world-class customer and agent experience. Detail-oriented with the ability to balance precision with big-picture thinking. Self-motivated and proactive. Ability to lift up to 30 pounds. Physical Demands Prolonged periods working on a computer. Ability to lift up to 30 pounds as needed for materials, equipment, or project support. Comfortable working in a fast-paced environment with shifting priorities. Diversity Is a Core Value at Bob's Bob's Discount Furniture is committed to fostering a diverse, inclusive workplace where every individual is valued and respected. We provide equal employment opportunities for all applicants and employees, consistent with applicable laws. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $19.44 - $24.30 It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact *******************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
    $50k-77k yearly est. Auto-Apply 43d ago
  • Project Manager

    MMG 4.8company rating

    Cleveland, OH job

    Multi-Family Construction/Development Group currently seeking a Project Manager. This position will report to the Vice President of Construction. Responsibilities include, but are not limited to: Partner with the Construction Executive in interacting with subcontractors Partner with the Construction Executive in the drafting of client proposals Partner with the Construction Executive on contract administration and management Work with preconstruction, estimating and scheduling on project estimate and schedule Provide direction to the project team to complete the projects safe and on time Perform on-site Project Manager duties on small scope projects Qualifications include: BS in a Construction related field preferred. Multi-Family Construction required. Podium, Wrap, Construction preferred. Strong working knowledge of Excel and Word Strong prioritization and organizational skills; detail-oriented Excellent verbal and written communication skills
    $69k-90k yearly est. 2d ago
  • Logistics Supervisor

    Batesville 4.5company rating

    Remote or Aurora, IL job

    On-site 889 At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love. We are currently seeking a Logistics Supervisor to join our team in Aurora, IL. Work Schedule: 10:00 AM - 7:00 PM, Monday-Friday. Some remote work may be available, particularly for routing. Weekend on-call duties rotate. Your Role at Batesville: As a Logistics Supervisor, you will be responsible for assisting the CSC Manager with the day-to-day operations and continual improvement of the facility and one other customer service center including performance metrics, developing talent, and sizing the organization appropriately to meet the market opportunity. How You'll be Rewarded: Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future. The expected base salary range for this role is $65,000 to $75,000 per year. Actual compensation within this range with be based on a variety of factors, including but not limited to qualifications, skills, experience, and location. In addition to base salary, this position may be eligible for performance-based bonuses or other forms of incentive compensation. IMMEDIATE ELIGIBILITY - Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more. Generous 401K Matching Program Paid time off Opportunities for development and advancement What You'll Do: Coordinate unload and load of route trucks including assisting with the physical aspect of the job Conduct quality assurance inspections on caskets, simple casket repairs, processing returns and communicating with production. Driver routing for customer service locations using routing software. Inventory management, customer credits/backorders, and general warehouse maintenance. Responsible for local operational performance in the following areas: cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction. Implement strategies to improve operations and inventory efficiencies at the CSC level (i.e., fill rates). Responsible for the achievement and reduction of cost per delivered unit and hours per unit measured as well as protection of company assets such as inventory, purchase cards, fuel cards, petty cash, etc. Ensure that the CSC maintains and projects an image to the industry consistent with the company's expectations of professionalism, and truck and driver appearance. Directly supervises employees and will carry supervisory responsibilities in accordance with the Company. Assist with routine vehicle inspection and maintenance reporting files Light travel to our other warehouse locations in the region Other duties may be assigned What You'll Bring: High school diploma or GED Minimum of four years related warehouse logistics leadership experience and/or training; or equivalent combination of education and experience with an emphasis in Logistics; or Bachelor's degree (B.S./B.A.) or equivalent from a college or university and a minimum of two years in logistics. Basic Leadership Skills Experience with Order Management Software Proficient in Microsoft Office Suite Excellent Customer Service Skills Positive Attitude and Team Player Attention to safety and detail Experience working directly with company commercial truck drivers Experience with multi-stop driver routing and dispatch using software Time Management Skills Multi-tasking Skills in a fast-paced environment Excellent Verbal and Written Communication Nice to Haves: Bachelor's degree (B.S./B.A.) or equivalent from a college or university Understanding of DOT, FMCSA, and OSHA rules and regulations Charismatic and coaching style management Hands on experience with hiring, and employee performance reviews Ability to boost team morale, mentor and create a positive environment Physical Requirements: To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 50 lbs. This job may require the employee to see with clarity at both near and far distances. #INDLG Join the Batesville family and apply today! Who We Are: A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love. With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions. At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values: Individual worth and integrity Excellence in execution Spirit of continuous learning and improvement Courage Customer focus and partnership What Sets Us Apart: Making a difference: Helping families honor the lives of those they love isn't just our mission. It's why we do what we do every day to make every Batesville product the best it can be. Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement. Putting customers first: We value the funeral professional's role in serving families and are committed to doing our part to ensure their success. We Have Fun! We work hard, but when it's time to play, we get creative - and competitive. We provide numerous engagement activities to bring people together across the organization. We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations. DISCLAIMER: The above information in this has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time. At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.
    $65k-75k yearly 4d ago

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