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Customer Success Analyst (Remote)
Poli Conecta
Remote fiber analyst job
We are hiring a Customer Service Analyst to join a fast-growing international startup that provides end-to-end operational solutions - from Finance to Logistics - supporting consumer brands in the US and EU markets.
This opportunity is ideal for professionals with a builder mindset, who enjoy solving complex operational challenges, working in dynamic environments, and delivering excellent client experiences.
About the Role
You will support clients in their daily operational interactions, acting as a key point of contact to ensure service quality, visibility, and effective communication across multiple stakeholders.
This is an exciting opportunity to grow alongside an early-stage company, contributing directly to process building, scalability, and operational excellence.
Key Responsibilities
Resolve client tickets within agreed SLAs
Support clients with daily questions related to service levels, operations, and general issues
Identify communication and visibility gaps and report insights to the internal team
Analyze Power BI reports and other systems to respond to client inquiries
Interact with internal teams and external partners, including warehouses, carriers, systems, and freight forwarders, to ensure accurate and timely solutions
Requirements
Fluent English (spoken and written)
At least 2 years of experience in customer service and/or supply chain
Strong organizational, communication, and problem-solving skills
High attention to detail and ability to manage multiple priorities
Proactive, collaborative, and adaptable professional profile
Interest in working with multiple clients and retailers across different countries
Nice to Have
Experience in logistics operations and last-mile customer service
Familiarity with the US retail network
$65k-104k yearly est. 16d ago
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Customer Issue Resolution Analyst
Solventum
Remote fiber analyst job
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
Customer Issue Resolution Analyst (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
The
plays a critical role in managing and optimizing the financial health of customers within Solventum's USAC Commercial Operations. This high-impact role focuses on resolving complex payment issues, identifying systemic challenges, and leading initiatives to improve Accounts Receivable (AR) performance through strategic, customer-centric solutions.
Serving as both a super user and a trusted liaison across functions, the CIR Analyst leads efforts in root cause analysis, cross-functional problem-solving, and process optimization. This individual also acts as a mentor and escalation point within the team, bringing expertise and leadership to complex reconciling items, systemic issues, and high-touch customer engagements.
As a CIR Analyst Handles multiple inquiries and develops solutions for moderately complex issues within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Independently handles accounts with broader complexity and internal breadth. Demonstrates greater knowledge of systems/processes. Participates in and may lead project teams. Works under limited supervision.
Key Responsibilities:
Lead end-to-end CIR management for a portfolio of accounts with complex billing, reconciliation, or systemic issues.
Optimize AR performance through focused, data-driven initiatives that meet or exceed operational and financial targets.
Own the resolution of escalated, high-complexity cases, partnering with customers and internal teams to deliver timely solutions.
Drive proactive root cause analysis and implement sustainable improvements to prevent recurring issues.
Act as a super user within CIR and mentor team members.
Serve as an escalation point for peers in managing particularly complex cases or customer interactions.
Deliver first-class customer service through professional, empathetic communication across phone, email, and virtual meetings.
Build strong relationships with customer contacts, understanding unique account needs and customizing approaches accordingly.
Partner with cross-functional teams-including Sales, Customer Service, and Credit Risk-to resolve root causes and drive continuous improvement.
Lead or contribute to cross-departmental projects aimed at reducing AR aging, resolving systemic pain points, and improving customer satisfaction.
Collaborate with internal stakeholders to design and implement scalable solutions for ongoing account challenges.
Utilize advanced reporting tools (SAP, Salesforce, Excel, Power BI) to analyze customer payment trends and identify risks and opportunities.
Document all case activity, resolution steps, and learnings with precision and clarity.
Monitor performance against KPIs and recommend strategies for ongoing performance improvement.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's degree or higher AND minimum three (2) two years of combined experience in Finance, Accounting, customer service, accounts receivable, accounts payable, or direct experience in a customer service role in a private, public, government or military environment
OR
High School Diploma/GED AND minimum Seven (7+) years of combined experience in Finance, Account, customer service, accounts receivable, accounts payable, or a direct experience in a customer service role in a private, public, government or military environment
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's degree or higher AND minimum three (2) two years of combined experience in Finance, Accounting, customer service, accounts receivable, accounts payable, or direct experience in a customer service role in a private, public, government or military environment
OR
High School Diploma/GED AND minimum Seven (7+) years of combined experience in Finance, Account, customer service, accounts receivable, accounts payable, or a direct experience in a customer service role in a private, public, government or military environment
AND
Additional qualifications that could help you succeed even further in this role include:
Direct experience in managing key accounts
Direct experience in B2B Collections
Dispute Management within the Accounts Receivable field
Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
Demonstrate organizational and soft skills
Demonstrate initiative with process improvement activities and ability to influence change management activities
Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.
Work location: Remote-United States
Travel: May include up to 10% [domestic/international]
Relocation Assistance: NA
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $78,200 - $101,200, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************************************** of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.
$78.2k-101.2k yearly Auto-Apply 3d ago
Customer Success Analyst
Newperkinelmer
Remote fiber analyst job
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleCustomer Success Analyst
Location(s) US Remote - MA
Job Description
Summary:
We are looking for a strategic Customer Success Manager (CSM) to join our team, managing a portfolio of key enterprise accounts. A successful CSM partners with multiple customers to ensure they realize the full value and return on investment from the Asset Genius solution. You will develop customer relationships, moving beyond daily service to become a trusted strategic advisor. You'll leverage data from across your accounts to share best practices, drive adoption, and ensure our solution is deeply embedded in the customer's business. This role is the primary driver of long-term customer health, retention, and growth. You must be commercially minded, a self-starter, and able to work independently while collaborating with key OneSource teams
Key Responsibilities:
The specific role may require some portion, if not all, of the responsibilities noted below:
Strategic Account Management & Value Realization
Manage a portfolio of enterprise-level accounts, serving as their primary point of contact and advocate.
Proactively analyze customer utilization data to identify trends, and ensure the software is working to its full potential
Share best practices and innovative use cases with local team and data coordinators gathered from across your entire account portfolio to drive deeper Asset Genius adoption.
Commercial Growth & Opportunity Identification
Partner with the Sales team to identify and execute on expansion opportunities within your accounts.
Monitor account health and adoption metrics to identify renewal risks and develop proactive mitigation plans.
Drive customer advocacy by identifying referenceable customers, case studies, and product champions.
Product & Development Collaboration
Act as the "voice of the customer" by gathering and consolidating feedback.
Collaborate with the Product Management teams to help write clear, detailed requirements for new features and solution enhancements.
Identify and troubleshoot high-level strategic issues or platform-wide challenges, coordinating with technical support for resolution.
Basic Qualification:
Bachelor's Degree with 3+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.
Associates degree with 5+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.
High School Diploma with 7+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company.
Preferred Qualifications:
Previous experience in biotech and/or pharmaceutical laboratories or a deep understanding of lab operations and asset management.
Excellent analytical skills: Ability to interpret data, identify trends, and translate them into a compelling business narrative.
Exceptional communication skills, with the ability to build relationships and present to stakeholders from lab managers to executive leadership.
Experience in writing business or functional requirements for a software solution.
Attention to detail with an emphasis on accuracy and quality.
Working Environment
This is a remote or hybrid role based out of a home or corporate office.
Must be able to remain in a stationary position for a majority of the workday, primarily operating a computer.
The annual compensation range for this full-time position is $75000 to $95000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
$75k-95k yearly Auto-Apply 18d ago
Computational Thermal Hydraulics Analyst
Protingent 4.1
Remote fiber analyst job
Computational Thermal Hydraulics Analyst Position Description: Protingent Staffing has an exciting REMOTE contract Computational Thermal Hydraulics Analyst opportunity. Job Responsibilities:
Computational analysis of in-core steady-state thermal hydraulic phenomena.
Perform code benchmarking and validation analyses to support code qualification and methodology development.
Perform calculations using first principles of heat transfer, fluid dynamics, and thermodynamics to support and validate analysis results.
Integrate with other engineering groups performing aspects of component, system, fuel, and control system analysis and related thermal-hydraulic testing.
Support development of testing programs needed for reactor core & components.
Job Qualifications:
B.S, M.S. or Ph.D. in Mechanical, Nuclear, or other relevant technical Engineering area from an accredited university.
Minimum of 10 years of experience in thermal hydraulic analysis with a B.S. degree, or 6+ years with an M.S. or 3+ years with a Ph.D. degree with a demonstrated ability to produce a high-quality work product.
6+ years' experience in Nuclear Systems Thermal-Hydraulic behavior and analyses, experience in 1D modeling approach highly preferred.
Demonstrated expertise with one or more CAD modeling tools; SolidWorks preferred.
Demonstrated expertise with a modern CFD tool; STAR-CCM+.
Knowledge and experience in analysis of nuclear reactor core subchannel analysis.
Demonstrated ability to participate in a multi-disciplinary team of engineers.
Experience with low Prandtl number heat transfer analysis a strong plus.
Experience with Software Quality Assurance Program a strong plus.
Creative thinker with demonstrated strong analytical/problem solving skills.
Ability to work on multiple tasks concurrently during a given work week.
Excellent writing and communication skills.
The successful candidate will possess a high degree of trustworthiness and integrity, communicate openly and display respect and a desire to foster teamwork.
Travel Required: 0-5%.
Job Details:
Job Type: Contract
Pay Rate Range: $69 -$115/hr (*Pay rates are approved based on candidate location, education and experience*).
Location: 100% Remote Acceptable
Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
#TerraPro
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
$69-115 hourly 6d ago
Global Insights and Customer Experience Analyst
VSP Global 4.5
Remote fiber analyst job
Responsible for developing insights from owned and syndicated data that shape the strategy for the organization's Global Eyewear and Software business. Lead efforts to integrate customer insights, data analytics, and market trends into eyewear and software operations to deliver exceptional customer experiences, enhance operational efficiency, and support the organization's growth objectives. Collaborate across functions to align customer experience initiatives with business goals, ensuring the eyewear and software business remains a competitive differentiator.
Lead and oversee the development of a robust insights ecosystem, leveraging advanced analytics and market research to understand customer needs, behaviors, and expectations
Define and execute a comprehensive strategy for Global Insights and Customer Experience that supports the organization's eyewear and software business objectives
Design and oversee initiatives to improve the customer journey within the eyewear and software business, focusing on speed, accuracy, and transparency
Ensure alignment between eyewear and software business processes and customer expectations, addressing pain points and fostering seamless engagement
Apply data-driven decision making to identify improvements that elevate the customer experience, increase operational efficiency, and expand revenue and profit
Identify trends that shape the future of how consumers experience the company's products and services
Actively analyze market trends, customer needs, and competitive landscape to identify opportunities for the company's future offerings
Partner with GTS (Global Technology Solutions) teams to implement and optimize tools and platforms for real-time data analysis and performance tracking
Partner with VSP Enterprise Marketing teams to deliver initiatives driven by data insights, enhancing customer experiences, and driving revenue growth through tailored marketing campaigns and digital strategies
Partner with Provider Solutions teams to deliver on doctor value that boosts our competitive advantage and proactively addresses trends impacting eye care practices
Utilize proprietary data, syndicated sources, and market research to identify trends, opportunities, and risks that inform strategic decisions
Translate complex data sets into meaningful business insights and recommendations that drive growth and operational efficiency
Partner with internal data owners, analytics teams, and business units to ensure alignment and accuracy of data inputs and outputs
Understand data science tools and methodologies to clearly articulate requirements and guide technical teams on what is needed for analysis
Present findings in a clear, compelling manner to both technical and non-technical audiences, ensuring insights are actionable and aligned with business objectives
Stay informed on emerging data trends, tools, and best practices to enhance analytical capabilities and business impact
Job Specifications:
Typically has the following skills or abilities:
Bachelor's degree in business, Supply Chain Management, Data Analytics or related field, or equivalent experience
8+ years of experience translating complex data science concepts into clear business recommendations
Working knowledge of database systems and data modeling principles, ensuring secure and optimized data storage.
Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau) to create real-time dashboards and visualizations.
Strong background and understanding of statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R.
Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics) to track and manage customer interactions.
Awareness of AI-driven technologies (e.g., natural language processing, computer vision) to further enhance insights and improve customer experience.
Excellent verbal and written communication skills. Ability to present complex concepts clearly and effectively to various stakeholders.
Prior experience analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance to maintain product viability within the market.
Strong understanding of market trends/needs, business requirements and balance them successfully.
Ability to work independently and collaboratively in a fast-paced environment.
Demonstrate analytical and strategic problem-solving skills.
#LI-MARCHON
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $105,000.00 - $165,375.00
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Our Mission
At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
The Team
Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations.
If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place.
You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!
Job Summary
Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding.
You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey.
Key Responsibilities
Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for new customers
Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team
Qualifications
Preferred Qualifications
1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience
Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly
Experience reviewing, drafting, or presenting incident reports and security findings
Familiarity with Cortex XDR or Cortex XSOAR
Experience onboarding new security services or clients
Additional Information
Salary Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
$104.5k-169.1k yearly 60d ago
Customer Issue Resolution Analyst - REMOTE
Jobgether
Remote fiber analyst job
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Issue Resolution Analyst - REMOTE. In this role, you'll play a vital part in enhancing financial health for a portfolio of accounts within the healthcare sector. Your focus will be on resolving complex payment issues and driving initiatives to improve Accounts Receivable performance. Collaboration with internal teams and customers is key, as you will harness both your analytical and customer service skills to foster strong relationships and deliver innovative solutions.Accountabilities
Lead end-to-end CIR management for a portfolio of accounts with complex billing, reconciliation, or systemic issues.
Optimize AR performance through focused, data-driven initiatives that meet or exceed operational and financial targets.
Own the resolution of escalated, high-complexity cases, partnering with customers and internal teams to deliver timely solutions.
Drive proactive root cause analysis and implement sustainable improvements to prevent recurring issues.
Act as a super user within CIR and mentor team members.
Deliver first-class customer service through professional, empathetic communication across phone, email, and virtual meetings.
Partner with cross-functional teams to resolve root causes and drive continuous improvement.
Requirements
Bachelor's degree or higher AND minimum two years of experience in Finance, Accounting, customer service, accounts receivable, or related fields.
OR High School Diploma/GED AND minimum seven years of experience in relevant fields.
Direct experience in managing key accounts is preferred.
Demonstrated skills in financial statements analysis, negotiation, and credit principles.
Advanced skills in Microsoft Office Suite, especially Excel and Power BI.
Strong organizational and soft skills with the ability to influence change.
Benefits
Competitive pay and performance-based incentives.
Comprehensive benefits including Medical, Dental & Vision, and Health Savings Accounts.
Flexible Spending Accounts for healthcare and dependent care.
Disability Benefits and Life Insurance.
Paid Absences and Retirement Benefits.
Programs focused on supporting physical and financial well-being.
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1
$52k-81k yearly est. Auto-Apply 21h ago
Customer Support Analyst (Application & Technical Support Desk)
Kinetic Software
Remote fiber analyst job
As a Kinetic Customer Support Analyst, you'll be the steady hand guiding customers through technical challenges and queries. You'll be owning cases end-to-end, collaborating with internal teams, and playing a key role in delivering a support experience that wows.
Your key responsibilities will include:
-1st Line Support & Case Management
-Technical Services
-Outage Response
-Support the Wider Business
At Kinetic, we're not just building software - we're pioneering a movement that's transforming the student housing, residence life and events landscape in higher education across the globe. With an 85% market share in the UK and ambitious expansion into North America that already started, this is your opportunity to jump aboard as we break new ground.
We're looking for an adventurous, tech-curious, customer-obsessed individual to become the first point of contact for North American clients - someone who loves solving problems, thrives under pressure, and wants to stretch themselves in a high-growth, high-impact environment.
Job Description:
Customer Support Analyst (Application & Technical Support Desk)
Location: Remote Working PST Hours (United States)
Department: Application & Technical Support
Reports To: Head of North America Operations
Employment Type: Full Time
🚀 Join the Journey
At Kinetic, we're not just building software - we're pioneering a movement that's transforming the student housing, residence life and events landscape in higher education across the globe. With an 85% market share in the UK and ambitious expansion into North America that already started, this is your opportunity to jump aboard as we break new ground.
We're looking for an adventurous, tech-curious, customer-obsessed individual to become the first point of contact for North American clients - someone who loves solving problems, thrives under pressure, and wants to stretch themselves in a high-growth, high-impact environment.
🔧 Your Mission
As a Kinetic Customer Support Analyst, you'll be the steady hand guiding customers through technical challenges and queries. You'll be owning cases end-to-end, collaborating with internal teams, and playing a key role in delivering a support experience that wows.
Your key responsibilities will include:
🎯 1st Line Support & Case Management
Be the frontline of support - receive, triage, and own support cases until resolution. You'll perform 1st line application and technical support duties. You'll also coordinate with application specialists and 2nd/3rd line teams when needed, while always staying in the driver's seat, keeping the customer informed and confident.
You'll have the opportunity to cover a wide application set including student housing (KxWelcome), residence life (KxEngage) and Commercial (Conferencing & Events) products primarily in Higher Education.
🛠️ Technical Services
Get hands-on with customer upgrades, across hosted and on-premise environments. Whether you're already a tech-savvy upgrademeister or keen to learn the ropes, you'll be helping our systems evolve in real time.
⚡ Outage Response
In the rare case of a hosting outage, you'll be a calm and capable responder - restoring services, managing disk space, and helping customers get back online fast.
🤝 Support the Wider Business
We value every voice. Bring your ideas to the table to shape how we deliver support. You'll likely also have opportunities to assist in QA testing and contribute to internal projects that drive innovation.
💬 Some Daily Responsibilities
Resolve support tickets within SLA
Keep customer records up-to-date
Communicate effectively with internal and external stakeholders
Stay cool, calm, and focused under pressure
🧠 Your Toolkit
Strong communication skills and a love for helping others
SQL & relational database experience (basic querying is a plus)
Solid understanding of IT infrastructure basics
Familiarity with HTML/CSS
Great documentation and problem-solving skills
Comfortable with Microsoft Office
Bonus: Experience with Microsoft SQL Server and Azure
💡 You Are
A proactive problem-solver who thrives on learning
Customer-obsessed, with empathy and people skills to match
Organized and efficient, great at juggling multiple tasks
Curious and open to feedback, eager to help shape our future
Ready to work across time zones (including Pacific Time)
🎁 Perks & Benefits
🧍 Be Authentically You - dress and express however you feel most confident
🕓 Flexible Working - because life doesn't always run on a schedule
🎓 Top-notch Training & Development - your growth is our priority
💰 Annual Bonus - get rewarded when Kinetic wins
🩺 US Benefits - including medical, dental, disability, 401k, PTO, 2 wellbeing days, one community day and more
🌟 Why Kinetic?
We're backed by Constellation Software Inc., one of the largest software groups in the world, offering you access to incredible growth opportunities, shared knowledge, and career pathways. At Kinetic, leadership, community, and student success aren't just buzzwords-they're what drive us.
This isn't your average support role-it's your chance to help launch and shape a rapidly growing operation in a new territory, with lots of room to grow, lead, and make your mark.
📩 Ready to Apply?
Send your resume and a short cover letter to ********************************, and tell us why you're the right person to help us write the next chapter in Kinetic's story.
Worker Type:
Regular
Number of Openings Available:
1
$44k-73k yearly est. Easy Apply 60d+ ago
Customer Support Analyst (m/f/d)
Energy Robotics
Remote fiber analyst job
ABOUT THIS POSITION This role is a unique opportunity to be a founding member of our 24/7 global "follow-the-sun" support model. We are specifically hiring for or the evening shift aligned with U.S. Central Time to provide critical, real-time support to our key customers during their peak operational hours in Europe.
Based in the Houston area, you will be the expert on duty, ensuring our robotic fleets and customers are successful overnight. This is not a standard 9-to-5. This role is built for a reliable, independent individual who thrives working non-traditional hours. Your mission is to provide world-class technical support while building the processes and documentation that will define our global service excellence.
Please note: This position requires working on a consistent evening schedule (e.g., approximately 4 PM to 12 AM Central Standard Time) and weekends as part of a rotational team. YOUR TASKS
Provide Critical Evening Support: Act as the primary support contact during the evening shift (approx. 4 PM - 12 AM Central Standard Time), bridging time zones to provide uninterrupted assistance to customers across Europe, Asia-Pacific, and the Middle East.
Drive the Customer Support Experience: Manage the inbound support queue through tickets, chat, and other channels by providing expert guidance and troubleshooting for our mobile robot fleets.
Drive Service Excellence: Implement and refine support processes based on best practices to build a predictable, high-quality, and scalable support system for our global operations.
Build Our Knowledge Base: Create and maintain clear, effective documentation, FAQs, and troubleshooting guides to empower both our customers and internal teams.
Champion Continuous Improvement: Analyze support trends from your shift, identify recurring issues, and collaborate with our global teams to propose lasting improvements to our products and processes.
YOUR PROFILE
Proven experience in technical support, IT helpdesk, service desk, or network operations center (NOC) environment.
Exceptional proficiency in spoken and written English.
A highly independent and reliable work ethic, with the ability to manage your time and responsibilities effectively without direct supervision during your shift.
A passion for creating structure and improving processes; you see documentation and best practices as essential.
Excellent problem-solving skills and a calm, methodical approach to handling urgent technical issues.
You must be willing and able to work on a consistent evening shift schedule, including weekends and holidays, as part of a rotating team (e.g., approximately 4 PM to 12 AM CT).
Located in or near Houston, TX. While the role primarily operates remotely during evening hours, you will be expected to come into the Houston office periodically for team collaboration, training, and alignment.
HELPFUL ADDITIONAL QUALIFICATIONS
Fluency in Spanish is a significant advantage.
Experience with IT Service Management (ITSM) principles (e.g., ITIL Foundation).
Experience with helpdesk software (e.g., Zendesk, Jira Service Management)
Familiarity with robotics, Linux, basic networking concepts, or scripting is a plus.
About us We believe robots should do the work humans should not-dull, dirty, and dangerous tasks. The robot industry is experiencing rapid growth, powered by AI, cloud computing, 5G networks and falling cost of robot hardware. We envision a transformative decade ahead similar to the arrival of smartphones. With hundreds of thousands and very soon millions of inspections performed across five continents and software trusted by the world's top energy leaders, we're not just imagining impact-we're delivering it.
We are a team of roboticists, AI experts, and world champions who grew up programming robots and never stopped developing intelligent autonomy software for collaborative mobile robots. With our diverse team of 70+ people from 25+ different countries, our team is uniquely qualified to revolutionize the industry. Our foundation is strengthened by visionary entrepreneurs and committed investors. Additionally, we work closely with notable partners and collaborators such as AWS, Boston Dynamics, DJI, Ericsson, Google, Intel, Microsoft, Mitsubishi, Nokia, Nvidia, SAP and many more. Together, we are committed to shaping the future of robotics.
Are you passionate about robotics and eager to make a difference? Join us and be part of a team that is not just witnessing but actively shaping the future of robotics. Energy Robotics is the place for you. Be at the forefront of this groundbreaking journey!
YOUR BENEFITS AT ENERGY ROBOTICS*
Growth & Development
Annual education budget
Learn from world-leading robotics experts
Knowledge-sharing sessions & workshops
Flexibility & Time Off
Flexible remote work and workation possibilities
Support for a standing desk for your home office
Wellbeing & Community
Be part of an international team with over 20 nationalities
1:1 sessions with certified psychologists and mental health workshops
Team events: hackathons, outdoor adventures & more
Weekly sponsored team lunches
Financial Perks
Support for public transport costs
Extra employer contribution to company pension scheme
Allowance for kindergarten costs possible
...and more benefits & discounts
*The specific offer may vary depending on employment type
$44k-75k yearly est. 60d+ ago
Associate Analyst, Operations
LPL Financial 4.7
Remote fiber analyst job
What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what's possible with LPL Financial.
Job Description
The Stock Record team reconciles books and records positions per regulatory requirements of a clearing firm. The team also processes share class conversions, Exchange Funds, private transaction accommodations and private stock transfers. The ideal candidate will need to aide in the daily processing, implementation and ongoing support for break reconciliation. If applicable to the candidates product experience candidate could also help with the transactions listed above. The candidate will also need to write and edit procedures for the team, working closely with Risk Management on their upkeep. The candidate will also need strong interpersonal, organization and communication skills (written and verbal) to be effective in the role.
Responsibilities:
Manage daily processing tasks as required.
Reconcile and analyze reports. Responsible for daily quality control, managing error rates, exception review processing and daily reporting.
Analytical skills to reconcile suspense accounts and validate transactions to ensure compliance with regulatory policies and procedures.
Communicate with trading, compliance, legal and operation departments as well as external contra brokers to resolve issues.
Research and process service requests that are created by service teams.
Develop risk based mitigation approaches that may yield changes to functions, and departmental requirements.
Understand and Interpret rule modifications in an ever changing regulatory environment, and understand the business needs of LPL, our advisors, and other departments
Developing quality service standards and processes to create a consistent service experience
Handle escalations by both the Service Center and Advisors
Other assignments as required by Management
Required Qualifications:
2+ years of industry experience (preferably corporate actions) in Operations
2+ years of mutual funds experience
Core Competencies:
Ability to work independently in a fast paced environment with multiple priorities
Ability to work with and communicate effectively to various levels throughout the organization.
Ability to learn multiple aspects of the Financial Services industry and understand how it all connects
Excellent verbal and written communication skills
Preferred Qualifications:
MS Excel experience (macros and vlookups)
Project management and escalation leadership experience
SQL, Alteryx, VBS experience preferred
Knowledge of legal and regulatory environment provided by Federal Regulators (SEC), Self-Regulatory Organizations (FINRA) and State Regulatory Departments
Bachelor Degree Preferred
SIE preferred
Pay Range:
$20.84-$34.73/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit ************
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit ************
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
Impactful Work: Our size is just right for you to make a real impact. Learn more here!
Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from ******************** email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at **************.
EAC12.9.25
$20.8-34.7 hourly Auto-Apply 1d ago
Associate Analyst, Payroll
Victoria's Secret 4.1
Fiber analyst job in Reynoldsburg, OH
Your Role: The Payroll Associate Analyst within VS&CO is responsible for researching and approving payments for both United States and Canada, execution of payroll processes within the HCM/Oracle Cloud payroll system, data integrity in Kronos Workforce Dimensions, and provide assistance to the payroll team. Key projects and responsibilities may include activities such as: escalated case research and decisioning, streamlining payment decisions, SOX & Operational Control Audits, and completing off-cycles. The Payroll Associate Analyst will provide technical and analytical support to these routine processes as well as ad-hoc payroll activities and issue remediation.
Why You Belong Here:
At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.
We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.
Your Impact:
* Collaborate with payroll operations team, internal & external partners to deliver timely pay for VS&CO associates in compliance with Department of Labor Laws for on & off cycle payments.
* Support testing for releases and new implementations of payroll related systems (i.e. HCM and Kronos Workforce Dimensions)
* Execute accounting principles in compliance with internal SOX, Anti-Corruption and Operational Controls for (1) payment accuracy (2) audit for completion and (3) approval through the delegations of authority.
* Consider key accounting principles in accordance with daily work such as: case research and decisioning, execution of payments, payment research and reconciliations, and US and International payroll compliance.
* Obtain a thorough understanding of VS&CO payroll and benefit polices.
* Identify irregularities and variances against audit and controls criterion, identify patterns and collaborate on a solution.
* Analyze, research, and decision escalated cases assigned from HR Direct for all payroll related issues.
* Analyze and resolve payroll system error messages related to on and off cycle payroll processing.
* Operate within HCM/Oracle Cloud and Kronos Workforce Dimensions to input, extract and maintain data integrity.
* Meet or exceed key performance indicators within standard operating timeframes and escalate any risk to meeting deadlines.
* Collaborate with functional partners to provide input on new processes or build efficiencies into existing processes.
* Provide exceptional customer service by conducting timely research and analysis on all customer inquiries (i.e. Legal and Audit).
* Identify areas of opportunity and recommend solutions for achieving optimal efficiency in a controlled environment.
* Define, communicate and ensure adherence to departmental standards and controls.
* Offer support to others as needed for routine work, ad-hoc requests, projects and other departmental initiatives
Click here for benefit details related to this position.
Minimum Salary: $58,000.00
Maximum Salary: $76,125.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
Your Experience:
* Associate Degree in Business, Accounting, Finance, Economics or comparative degree required
* Minimum of 2-4 years' experience in payroll processing including payroll, accounting, accounts payable or finance required
* Strong PC skills. Proficient in use of Microsoft Office applications including Outlook, Excel, Teams, Word and PowerPoint.
* Previous experience with Oracle HCM or Kronos Workforce Dimensions is preferred
* Strong knowledge and application of payroll laws for United States, Puerto Rico and Canada
* High attention to detail, executes for results, analytical and curious mindset
* Technical mindset to influence system and process changes to build efficiencies into work
* Ability to make recommendations based on analysis and take lead on implementing changes
* Strong written and verbal communication skills
* Strong file management and record keeping skills
* Ability to execute tasks thoroughly, accurately and timely
* Effectively manage multiple, competing priorities in a fast-paced environment across variance systems
* Conducts all work in an ethical, honest, professional and confidential manner
* Self-motivated, self-starting and a creative thinker
* Demonstrates initiative and drive to achieve results and goals
* Works well in a team environment as well as the ability to work independently
* Continuous improvement / process improvement focus
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$58k-76.1k yearly 20d ago
Growth Analyst / Associate
Nibiru
Remote fiber analyst job
Nibiru Chain is a breakthrough L1 blockchain and smart contract ecosystem sporting superior throughput and unparalleled security. Nibiru aims to be the most developer-friendly and user-friendly smart contract ecosystem, leading the charge toward mainstream Web3 adoption by innovating at each layer of the stack: dApp development, infra, consensus, a comprehensive dev toolkit, value accrual.
The team operates worldwide, allowing new members the flexibility to work entirely remotely.
Position Start Date: Available NowSalary: Competitive, with token allocation included Highlights
Enthusiastic Brand Advocacy: Demonstrate your enthusiasm for DeFi, NFTs, Gaming, and more, ensuring it is mirrored in our brand's online footprint. Participate in relevant discussions, forge meaningful connections, and enhance our brand's visibility.
Strategic Networking: Work alongside stakeholders, thought leaders, and community members to bolster campaigns and share our story.
Advocate Engagement: Cultivate strong ties with prominent supporters within the Nibiru ecosystem, elevating their efforts to meet our brand's goals.
Growth Development: Create and maintain a dynamic international community of Nibiru fans, users, and developers across various platforms.
Constant Engagement: Maintain an active presence on Twitter, Discord, Telegram, etc., keeping the community engaged and informed with updates and exclusive insights in a fun and approachable manner.
$56k-82k yearly est. Auto-Apply 60d+ ago
Computational Thermal Hydraulics Analyst
System One 4.6
Remote fiber analyst job
Job Title: Computational Thermal Hydraulics Analyst Type: Contract (yearlong) typically extends on a yearly basis Compensation: $69 - $115 hourly Contractor Work Model: Fully Remote System One is seeking a highly motivated Thermal Hydraulics Analyst for a yearlong, fully remote contract position.
Tasks
+ Computational analysis of in-core steady-state thermal hydraulic phenomena
+ Perform code benchmarking and validation analyses to support code qualification and methodology development
+ Perform calculations using first principles of heat transfer, fluid dynamics, and thermodynamics to support and validate analysis results
+ Integrate with other engineering groups performing aspects of component, system, fuel, and control system analysis and related thermal-hydraulic testing
+ Support development of testing programs needed for reactor core & components
Key Qualifications and Skills
+ B.S, M.S. or Ph.D. in Mechanical, Nuclear, or other relevant technical Engineering areas from an accredited university
+ Minimum of 10 years of experience in thermal hydraulic analysis with a B.S. degree, or 6+ years with an M.S. or 3+ years with a Ph.D. degree with a demonstrated ability to produce a high-quality work product
+ 6+ years' experience in Nuclear Systems Thermal-Hydraulic behavior and analyses, experience in 1D modeling approach highly preferred
+ Demonstrated expertise with one or more CAD modeling tools; SolidWorks preferred
+ Demonstrated expertise with a modern CFD tool; STAR-CCM
+ + Knowledge and experience in analysis of nuclear reactor core subchannel analysis
+ Demonstrated ability to participate in a multi-disciplinary team of engineers
+ Experience with low Prandtl number heat transfer analysis a strong plus
+ Experience with Software Quality Assurance Program a strong plus
+ Creative thinker with demonstrated strong analytical/problem solving skills
+ Ability to work on multiple tasks concurrently during a given work week
+ Excellent writing and communication skills
+ The successful candidate will possess a high degree of trustworthiness and integrity, communicate openly and display respect and a desire to foster teamwork
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
#LI-
#DI-
Ref: #161-Managed Staffing Charlotte
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
$77k-98k yearly est. 5d ago
Customer Care Group Support Analyst
Genuine Parts Company 4.1
Remote fiber analyst job
Company Background:
Genuine Parts Company (“GPC” or the “Company”), founded in 1928 and based in Atlanta, Georgia, is a leading distributor of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world. GPC has approximately 50,000 global employees. The Company has operations in the United States, Canada, Mexico, Australia, New Zealand, Indonesia, Singapore, France, the U.K., Germany, Poland, the Netherlands, Belgium, Spain and China.
Position Purpose:
Answers technical calls from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. Receives call, finds resolution, and documents calls as received.
Position Performance Measures:
Number of calls per hour.
Percentage of escalated calls.
Not-ready percentage.
Ability to meet call quality requirements.
Length of call.
Team Customer Satisfaction Score.
Team Service Level
Responsibilities: Answers inbound technical questions from customers and gains understanding of each situation. Troubleshoots issues to find solution and partners with customer to solve issue together. Confirms that solution worked properly before ending call.
If unable to resolve customers' issue using information supplied in the Service Now Knowledgebase, agent will seek assistance from Support Analyst II and/or Development team (Swarm) to further analyze and determine root cause and potential work arounds.
Agent will apply fix or work around discovered during “swarming” with Support Analyst II/Developers.
Agent will create new knowledge base articles outlining the fix/work around discovered during “swarming”.
If issue is determined to be a software defect the agent will fully document the issue, troubleshooting and root cause analysis steps followed with Support Analyst II/Developers and assign the Service Now Incident to the appropriate development track for defect creation.
Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware. Acts as customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concern will be addressed properly and with urgency.
Ensures prompt and accurate resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership. Notifies appropriate leadership of customer escalations and dissatisfaction in timely manner.
Follows ticket management policy as documented including, entering required information into system, selecting the right urgency level, selecting the correct categorization and subcategorization for the Incident and ensuring the proper team members are including in communications.
Follows call management policy as documented including resolving calls timely and accurately, following up with cases as appropriate, and working with management when needed.
Follows the established attendance and schedule policy.
Works to consistently improve call handling and resolution processes by following the established quality assurance guidelines and expectations to deliver stellar customer service including: first call resolution and total case ownership.
Works with team members to develop, approve, validate, and maintain problem resolution databases (Knowledgebase) by making entries to improve process.
Interprets, analyzes, diagnoses, documents, and resolves customer service problems related to internal supported hardware, software, LANs and WANs with the objective of closing calls.
Using the incident/problem tracking system, accurately documents all incoming calls, keeps tickets and customers updated on their issues / requests, and documents all call resolutions.
Keeps support team and management apprised of any new support issues in a clear and timely manner.
Performs other job-related duties as assigned or apparent.
Dispatch hardware problems to appropriate hardware vendor
Assist customers with “How-To” questions
Contact external customers to foster improved communications and satisfaction levels with computer equipment and software
Continuously improve customer satisfaction indexes
Other duties as assigned
Location:
GPC has two work locations to choose from, Duluth or Atlanta office.
We offer a Flexible Work Policy that permits eligible employees to work remotely
Experience, Education, and Abilities:
Education:
4 years of experience in a help desk/call center.
High school diploma or equivalent work experience required.
HDI certified (customer service, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus.
Experience:
1 year of experience with incident and problem tracking service management software.
NAPA store experience is a plus.
Experience with SQL commands and database manipulation.
Experience with automated call distributor phone systems.
Experience with knowledge centered support (KCS) principles.
Familiarity with Linux Systems a plus.
Experience with troubleshooting network related issues (client connectivity).
Experience with Active Directory and Microsoft Office Products - O365 is a plus.
Abilities
Strong customer focus and orientation.
In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills.
The ability to listen, isolate the issue, research, resolve, and follow-up is essential for this position.
Candidates for this position should be familiar with incident ticketing software and processes.
Proven soft skills including strong courtesy and conflict management skills.
Strong written and verbal communication skills and be able to translate technical information to all level of users.
Strong problem solving and analytical skills.
Strong time management skills.
Self-motivated, detail-oriented and organized.
Ability to work independently and efficiently to meet deadlines.
Proven team player.
Must be open to working weekends and after-hour shifts.
Work is performed in a call center environment.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$29k-38k yearly est. Auto-Apply 60d+ ago
Coding Analyst Associate, HB Coding, Full-time, Days (Remote - Must reside in IL, IN, IA, WI, OH, MO, MI, or FL)
Northwestern Memorial Healthcare 4.3
Remote fiber analyst job
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Coding Analyst Associate reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Coding Analyst Associate is the coding and reimbursement expert in ICD-10-CM diagnosis coding and has expertise with HCPC Level I and II procedural codes. Also demonstrates expertise to resolve NCD/LCD claim edits.
This position is 100% remote
Responsibilities:
Utilizes technical coding expertise to assign appropriate ICD-10-CM and CPT-4 codes to outpatient visit types
Reviews the medical record thoroughly, utilizing all available documentation to code appropriate diagnoses and procedures.
Collaborates with Orders Management Unit (OMU) and other coding divisions for NCD/LCD edit resolution.
Interprets health record documentation using knowledge of anatomy, physiology, clinical disease process, pharmacology, and medical terminology to report appropriate diagnoses and/or procedures
Follows ICD-10-CM Official Guidelines for Coding and Reporting, Coding Clinic, Coding Clinic for HCPCs, CPT Assistant, interprets coding conventions and instructional notes to select appropriate diagnoses and procedures with a minimum of 95% accuracy
Resolves NCD/LCD or other outpatient edit claim failures as assigned
Meets established minimum coding productivity and quality standards for each outpatient encounter type
Review and analyze dashboard to derive conclusions and determine opportunities for improvement
Other duties as assigned
Qualifications
Required:
RHIA, RHIT, CCS, CPC or COC credential
AHIMA or AAPC membership
Preferred:
Associate's degree in related field
1 year of outpatient coding experience in a healthcare setting
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
$37k-63k yearly est. 23d ago
Assistant / Associate Analyst, Forecasting
Abercrombie and Fitch Co 4.8
Fiber analyst job in Columbus, OH
Associate Forecasting Analysts are responsible for using sophisticated tools to create accurate location level forecasts using trend and seasonality along with other early indicators. This forecast is used to distribute inventory and shape future inventory plans across domestic, international, and e-commerce channels. Forecasting Analysts will be aligning inventory analysis, financial goals, and emerging trends to build the strategies that maximize our product success and profitability.
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?
Performing analysis of historical selling patters and early indicators helping to predict location selling that drive supply chain decisions and influence product placement
Demand planner will use exception-based analysis to improve forecast accuracy to achieve preseason financial strategies
Collaborating with cross-functional teams to develop business strategies, managing profitability, and reacting to change while making strategic decisions based on current sales and inventory information
Researching the global market customer migration patterns and leveraging data and insights to provide actionable insights that drive the most informed forecast
Clearly presenting forecast and inventory analysis performance to company financial objectives and strategies to senior leadership, providing insight on demand, customer insights, and trend ideas
What Do You Need To Bring?
Bachelor's Degree or related experience
Minimum 2 years related experience
Passion for the A&F Co. brands and the role
Prior experience with trend analysis and event forecasting preferred
Proven leadership experience
Ability to thrive in team-based settings and a collaborative approach to working with cross-functional partners
Desire to take on the responsibility of running a portion of a multi-billion-dollar business
Strong presentation skills and the ability to communicate confidently with senior-level leaders
Ability to adapt and work in a fast-paced environment
Desire & curiosity to learn more
Our Company
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!
Additional Information
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
$42k-57k yearly est. 60d+ ago
*Travel Data Center Fiber Optic Technician, Level II (ISP)*
ADB Companies 4.0
Fiber analyst job in Columbus, OH
To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company's mission, vision, and values.
OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success.
POSITION TITLE: Fiber Optic DC Technician II
CLASSIFICATION: Non-Exempt
ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, Critical Infrastructure, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We
recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.
ADB is seeking a Fiber Optic DC Technician II to provide mid-level ISP (inside plan) copper and fiber cable installations on a variety of projects nationwide. The Level II Technician has the technical knowledge, skills and experience to perform installations and removals of non-powered equipment and basic cable installations. The ideal candidate will be customer and quality centric, have a complete buy-in to safety, with a strong work ethic, and ALL IN attitude to achieve results.
ROLES AND RESPONSIBILITIES:
Perform mid-level fiber and copper cable installation including termination, assembly, and dressing to satisfy customer requirements
Independently add and remove non-powered cables and equipment following the scope of the project
Ability to add and remove customer equipment (racks, cabinets, etc.) from a variety of fixed locations such as walls concrete floors and raised floors
Ability to test customer copper and fiber cables with various testing equipment to ensure proper functionality
Ability to read and understand construction prints and cable markings as well as creating labels for installed equipment to ensure a satisfactory deliverable
Install cable pathways (i.e. J-hooks, support rings, cable slings, cable trays, ladder racks, etc.) and ground/bond IT equipment to satisfy customer expectations and contribute to project success
Constantly assess potential safety hazards and adherence to all ADB and customer safety expectations
Perform other duties as assigned by leadership
SUCCESS FACTORS:
100% Travel ability nationwide
A strong belief in ZERO - Being safe 100% of the time is the expectation
Alignment with company mission, vision, and values
A high level of customer centricity
Strong work ethic with an ALL-IN attitude
Strong team player with the ability to adapt to diverse team members
Ability to perform in a fast paced/high volume environment
Excellent verbal and written communication skills
A high level of time management, accountability, and prioritization skills
Ability to be organized, problem solve, and be solution oriented
Self-motivated, goal- oriented, and driven to accomplish department goals
Basic knowledge of Microsoft Office (Word, Excel, Outlook, Power Point)
WORK ENVIRONMENT:
This role will support ISP projects in a variety of customer facilities nationwide
Must be able to work in a variety of physical positions like sitting, squatting, standing, walking, climbing, etc.
May be exposed to uncomfortable or distracting sounds or noise levels while onsite
When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection, hard hats, and steel toed boots
EXPERIENCE AND EDUCATION:
1-3 years of cable installation experience required
Minimum of 1 manufacturer certification (i.e. CommScope, B-Line, etc.) preferred but not required
Man lift certification and CPR certification preferred (ability to obtain upon hire required)
OSHA 10 preferred (ability to obtain upon hire required)
High school diploma or equivalent required
The starting pay for this position is $26/hr and may vary based on the candidate's skills, experience, and qualifications.
ADB Companies, LLC is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.
$26 hourly 10d ago
Fiber Optic Instructor Technician
Manpowergroup 4.7
Fiber analyst job in Hilliard, OH
Our client, a leading organization in the telecommunications and fiber optics industry, is seeking a dedicated Fiber Optic Instructor Technician to join their team. As a Fiber Optic Instructor Technician, you will be an essential part of the technical training and support team, ensuring the successful installation, splicing, testing, and troubleshooting of fiber optic cables in the field. The ideal candidate will demonstrate strong technical skills, safety consciousness, and excellent communication abilities, which will align successfully within the organization.
**Job Title:** Fiber Optic Instructor Technician
**Location:** Hilliard, Ohio
**Start: January 2026**
**What's the Job?**
+ Perform fusion and mechanical splicing of fiber optic cables, including single-mode, multi-mode, and ribbon fiber.
+ Build and maintain fiber splice closures to ensure reliable connections.
+ Test and troubleshoot fiber using OTDRs, power meters, and other testing equipment to ensure optimal performance.
+ Install and maintain Fiber to the Premise (FTTP) equipment such as ONTs, NIDs, and routers at customer locations.
**What's Needed?**
+ Solid knowledge of outside plant fiber systems and fiber optic principles.
+ Ability to interpret network diagrams and splicing instructions accurately.
+ Strong problem-solving, communication, and training skills.
**What's in it for me?**
+ On-the-job training and skill development in fiber optic technology.
+ Opportunity to work in a dynamic and supportive team environment.
+ Travel and expenses covered, including airfare, hotel, and car rental, with a daily allowance for food and incidentals.
+ Potential for career growth within the organization.
+ Engagement in meaningful work that contributes to expanding high-speed connectivity.
**Upon completion of waiting period, consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
$26k-33k yearly est. 60d+ ago
Coding Analyst Associate, HB Coding, Full-time, Days (Remote - Must reside in IL, IN, IA, WI, OH, MO
Northwestern Memorial Healthcare 4.3
Remote fiber analyst job
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Coding Analyst Associate reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Coding Analyst Associate is the coding and reimbursement expert in ICD-10-CM diagnosis coding and has expertise with HCPC Level I and II procedural codes. Also demonstrates expertise to resolve NCD/LCD claim edits.
This position is 100% remote
Responsibilities:
Utilizes technical coding expertise to assign appropriate ICD-10-CM and CPT-4 codes to outpatient visit types
Reviews the medical record thoroughly, utilizing all available documentation to code appropriate diagnoses and procedures.
Collaborates with Orders Management Unit (OMU) and other coding divisions for NCD/LCD edit resolution.
Interprets health record documentation using knowledge of anatomy, physiology, clinical disease process, pharmacology, and medical terminology to report appropriate diagnoses and/or procedures
Follows ICD-10-CM Official Guidelines for Coding and Reporting, Coding Clinic, Coding Clinic for HCPCs, CPT Assistant, interprets coding conventions and instructional notes to select appropriate diagnoses and procedures with a minimum of 95% accuracy
Resolves NCD/LCD or other outpatient edit claim failures as assigned
Meets established minimum coding productivity and quality standards for each outpatient encounter type
Review and analyze dashboard to derive conclusions and determine opportunities for improvement
Other duties as assigned
Qualifications
Required:
RHIA, RHIT, CCS, CPC or COC credential
AHIMA or AAPC membership
Preferred:
Associate's degree in related field
1 year of outpatient coding experience in a healthcare setting
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
$37k-63k yearly est. 21d ago
*Travel Data Center Fiber Optic Technician, Level II (Splicing)*
ADB Companies 4.0
Fiber analyst job in Columbus, OH
To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company's mission, vision, and values.
OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success.
POSITION TITLE: Fiber Optic DC Technician II
CLASSIFICATION: Non-Exempt
POSITION OVERVIEW:
ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, Critical Infrastructure, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.
ADB is seeking a Fiber Optic DC Technician II to perform mid-level splicing on OSP and ISP data center projects nationwide. The Splicing Technician has the technical knowledge, skills and experience to perform core splicing functions within the telecommunications industry. The ideal candidate will be customer and quality centric, have a complete buy-in to safety, with a strong work ethic, and ALL IN attitude to achieve results.
ROLES AND RESPONSIBILITIES:
Performs mid-level splicing functions for aerial, underground, and ISP cable routing on various projects
Advanced ability to read and interpret construction prints, drawings, and splice matrixes to ensure customer requirements are fulfilled
Ability to determine equipment needs, cable route, cable direction, safety best practices, and perform splicing functions within a live customer facility
Independently and safely performs mid-sheath cable entry using proper tools
Performs mid-level single and/or ribbon splices with the understanding large cable count numbering
Ability to read/process test results and problem solve basic issues identified during troubleshooting
Proficient in mid-level OTDR and power meter testing
Ability to install and/or research installation procedures for all splice enclosures
Performs basic cable relocations and hot cuts while maintaining cable organization
Effectively communicates with internal (training peers) and external stakeholders (customers, subcontractors, etc.), addressing issues as they arise and offering customer-centric solutions
Responds timely to critical situations and emergency outages with an appropriate level of urgency
Maintains full understanding of safety risks while working in a safety sensitive position, adhering to all safety requirements and standards
Performs other duties as assigned by leadership
SUCCESS FACTORS:
100% Travel ability nationwide
A strong belief in ZERO - Being safe 100% of the time is the expectation
Alignment with company mission, vision, and values
A high level of customer centricity
Strong work ethic with an ALL-IN attitude
Strong team player with the ability to adapt to diverse team members
Ability to perform in a fast paced/high volume environment
Excellent verbal and written communication skills
A high level of time management, accountability, and prioritization skills
Ability to be organized, problem solve, and be solution-oriented
Self-motivated, goal-oriented, and driven to accomplish department goals
Possesses professionalism to communicate with internal and external stakeholders
Basic knowledge of Microsoft Office (Word, Excel, Outlook, Power Point)
WORK ENVIRONMENT:
Must be able to work in a variety of physical positions like sitting, squatting, standing, walking, climbing, etc.
May be exposed to uncomfortable or distracting sounds or noise levels while onsite
When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection, hard hats, and steel toed boots
EXPERIENCE AND EDUCATION:
1-5 years of experience performing fiber optic cable splicing projects required
OSHA 10 certification (or ability to acquire within 6 months) required
First-aid and/or CPR certifications preferred
Valid driver license with the ability to obtain a DOT medical card required
High school diploma or equivalent required
The starting pay for this position is $26/hr and may vary based on the candidate's skills, experience, and qualifications.
ADB Companies, LLC is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.