Field account manager job description
Updated March 14, 2024
9 min read
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Example field account manager requirements on a job description
Field account manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in field account manager job postings.
Sample field account manager requirements
- Bachelor's degree in business or related field
- 5+ years of sales experience
- Experience in field account management
- Excellent understanding of customer service principles
- Knowledge of applicable laws and regulations
Sample required field account manager soft skills
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- High level of initiative and motivation
- Ability to work independently and as part of a team
- Organizational and time management skills
Field account manager job description example 1
Thermo Fisher Scientific field account manager job description
**Job Title:** Biosciences Account Manager - Pharma/Biotech - Field Sales
**Location:** US - Connecticut - Remote / Field-Based
**Group/Division:** Life Sciences and Laboratory Products Group (Life Science Solutions Group) / Biosciences Division
**About us:**
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have impact, and you'll be supported in achieving your career goals.
**How will you make an impact?**
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.
**What will you do?**
In this role, you will directly impact our mission of making the world healthier, cleaner, and safer by providing our life science technologies to pharma and biotech customers for use in their life sciences research including cell biology, protein biology, molecular biology and more. A day in the Life:
+ Bring value by applying life science portfolio knowledge into differentiated products and services for our customers
+ Collaborate effectively with internal and external partners to deliver results
+ Achieve/surpass all assigned sales targets and quotas by proactively leading a consumable and instrument sales funnel
**How will you get here?**
+ Bachelor's Degree in any life science is required
+ 1-4 years of research and/or sales experience in a scientific market required
+ Experience working in a highly matrixed environment
+ Shown ability to strategize and achieve results
**Knowledge, Skills, Abilities** :
+ Relevant scientific background
+ Relevant customer and/or market knowledge
+ Computer proficiency (ex. MS Office)
+ Innovative
+ Customer centric
+ Problem Solving
+ Self-motivated
+ Accountable
+ Effective communicator
+ Minimal overnight travel required
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Location:** US - Connecticut - Remote / Field-Based
**Group/Division:** Life Sciences and Laboratory Products Group (Life Science Solutions Group) / Biosciences Division
**About us:**
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have impact, and you'll be supported in achieving your career goals.
**How will you make an impact?**
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.
**What will you do?**
In this role, you will directly impact our mission of making the world healthier, cleaner, and safer by providing our life science technologies to pharma and biotech customers for use in their life sciences research including cell biology, protein biology, molecular biology and more. A day in the Life:
+ Bring value by applying life science portfolio knowledge into differentiated products and services for our customers
+ Collaborate effectively with internal and external partners to deliver results
+ Achieve/surpass all assigned sales targets and quotas by proactively leading a consumable and instrument sales funnel
**How will you get here?**
+ Bachelor's Degree in any life science is required
+ 1-4 years of research and/or sales experience in a scientific market required
+ Experience working in a highly matrixed environment
+ Shown ability to strategize and achieve results
**Knowledge, Skills, Abilities** :
+ Relevant scientific background
+ Relevant customer and/or market knowledge
+ Computer proficiency (ex. MS Office)
+ Innovative
+ Customer centric
+ Problem Solving
+ Self-motivated
+ Accountable
+ Effective communicator
+ Minimal overnight travel required
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Field account manager job description example 2
UnitedHealth Group field account manager job description
UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing **your life's best work.(sm)**
The Field Account Manager for Mid-Market (51-99) is responsible for the customer's total service experience with UnitedHealthcare. The role of the Field Account Manager encompasses service and education to both new and existing clients that are both fully insured and self-funded. Serves as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. Overall, the Field Account manager will strive to provide the customer with an exceptional service experience, resulting in a positive Net Promoter Score (NPS). This position reports to the Small Business Regional FAM Director. Mid-Market Director of Sales & Account Management
**Primary Responsibilities:**
The SB Field Account Manager is accountable for client and member education as well as escalated service issues of Mid-Market (51-99), standard/non-standard customers. In this position, the SB Field Account Manager is responsible for the following:
+ Seamlessly leverages technology to conduct open enrollment meetings and build awareness of wellness programs
+ Successfully manages a large volume of cases and activity in a virtual environment
+ Develops and maintains internal and external relationships virtually
+ Independently and proactively acts as a consultative resource for the customer
+ Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total service experience
+ Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer's experience
+ Communicates administrative or service-related changes to the customer
+ Reports and advises customers on the level of member engagement with wellness programs and other plan features
+ Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account
+ Manager, the Strategic Account Executive, or other field employee
+ Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate
**Business Contextual Challenges:**
Identify the key contextual challenges from the bulleted list below - delete remaining challenges. Goal 2 - 4 per section.
**Relationship Building:**
+ Develop and maintain strong customer and broker
+ Relationships virtually
+ Partner with the SAE and other Field Based Staff
+ Develop and maintain key internal relationships
+ Understand customer needs, where to prioritize efforts, and provide value-added consultation
+ Present a positive image of UHG in the marketplace
+ Community involvement through professional
+ organizations, associations and local organization
**Communication:**
+ Proactively communicate with clients and provide updates
+ on benefit and wellness program initiatives
+ Remain responsive and follow through on commitments
+ both internally and externally
+ Act as a consultative resource and strategic partner to the
+ customer and broker, sharing new and innovative ideas, in
+ support of the customer's total service experience
+ Monitor and track on-going performance, present and
+ recommend solutions to the customer.
+ Must be able to successfully utilize digital tools and
+ resources such as Teams and Webex, to remotely conduct customer meetings and presentations when appropriate
**Healthcare Knowledge:**
+ Understand goals, health plan initiatives, operating
+ principles, strategies and competitive position of UHC
+ Act as a trusted advisor through in-depth healthcare
+ knowledge, understand important trends, and know your
+ customer base
**Product Knowledge:**
+ Clearly demonstrate the UHC value propositions for medical
+ and specialty programs (where applicable) to improve
+ customer growth and retention.
+ Effectively execute and run wellness programs
+ Educate customers and promote UHC Tools and Resources
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Bachelor's Degree or Equivalent Experience
+ Insurance license as required by law within 90 days of hire
+ 5+ years of experience in managing customer
+ Proficient in Microsoft Office and other virtual productivity tools
+ Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
**Preferred Qualifications:**
+ 3+ years of health care industry experience
+ Human Resources or Medical Benefits experience
+ Proven ability to work with external customers such as
+ employers, consumers, consultants, and brokers
+ Relationships - preferably in Employee Benefits field
+ Excellent oral and written communication skills
+ Superior virtual presentation skills in both small and large group settings
+ Solid interpersonal skills with the ability to communicate
+ and influence internal business partners
+ Advanced Analytical and problem-solving skills
**Mission Critical Roles:** Identify highest priority roles
+ Execute
+ Work with Others
+ Communicate
+ Show Initiative
**CLL Practices:** Identify the most essential practices:
+ Self-Management
+ Communicating with Others
+ Serving Customers
+ Using Time & Resources Effectively
+ Collaborating
_To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment_
**Careers at UnitedHealthcare Employer & Individual.** We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is **your life's best work.(sm)**
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
The Field Account Manager for Mid-Market (51-99) is responsible for the customer's total service experience with UnitedHealthcare. The role of the Field Account Manager encompasses service and education to both new and existing clients that are both fully insured and self-funded. Serves as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. Overall, the Field Account manager will strive to provide the customer with an exceptional service experience, resulting in a positive Net Promoter Score (NPS). This position reports to the Small Business Regional FAM Director. Mid-Market Director of Sales & Account Management
**Primary Responsibilities:**
The SB Field Account Manager is accountable for client and member education as well as escalated service issues of Mid-Market (51-99), standard/non-standard customers. In this position, the SB Field Account Manager is responsible for the following:
+ Seamlessly leverages technology to conduct open enrollment meetings and build awareness of wellness programs
+ Successfully manages a large volume of cases and activity in a virtual environment
+ Develops and maintains internal and external relationships virtually
+ Independently and proactively acts as a consultative resource for the customer
+ Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total service experience
+ Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer's experience
+ Communicates administrative or service-related changes to the customer
+ Reports and advises customers on the level of member engagement with wellness programs and other plan features
+ Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account
+ Manager, the Strategic Account Executive, or other field employee
+ Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate
**Business Contextual Challenges:**
Identify the key contextual challenges from the bulleted list below - delete remaining challenges. Goal 2 - 4 per section.
**Relationship Building:**
+ Develop and maintain strong customer and broker
+ Relationships virtually
+ Partner with the SAE and other Field Based Staff
+ Develop and maintain key internal relationships
+ Understand customer needs, where to prioritize efforts, and provide value-added consultation
+ Present a positive image of UHG in the marketplace
+ Community involvement through professional
+ organizations, associations and local organization
**Communication:**
+ Proactively communicate with clients and provide updates
+ on benefit and wellness program initiatives
+ Remain responsive and follow through on commitments
+ both internally and externally
+ Act as a consultative resource and strategic partner to the
+ customer and broker, sharing new and innovative ideas, in
+ support of the customer's total service experience
+ Monitor and track on-going performance, present and
+ recommend solutions to the customer.
+ Must be able to successfully utilize digital tools and
+ resources such as Teams and Webex, to remotely conduct customer meetings and presentations when appropriate
**Healthcare Knowledge:**
+ Understand goals, health plan initiatives, operating
+ principles, strategies and competitive position of UHC
+ Act as a trusted advisor through in-depth healthcare
+ knowledge, understand important trends, and know your
+ customer base
**Product Knowledge:**
+ Clearly demonstrate the UHC value propositions for medical
+ and specialty programs (where applicable) to improve
+ customer growth and retention.
+ Effectively execute and run wellness programs
+ Educate customers and promote UHC Tools and Resources
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Bachelor's Degree or Equivalent Experience
+ Insurance license as required by law within 90 days of hire
+ 5+ years of experience in managing customer
+ Proficient in Microsoft Office and other virtual productivity tools
+ Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
**Preferred Qualifications:**
+ 3+ years of health care industry experience
+ Human Resources or Medical Benefits experience
+ Proven ability to work with external customers such as
+ employers, consumers, consultants, and brokers
+ Relationships - preferably in Employee Benefits field
+ Excellent oral and written communication skills
+ Superior virtual presentation skills in both small and large group settings
+ Solid interpersonal skills with the ability to communicate
+ and influence internal business partners
+ Advanced Analytical and problem-solving skills
**Mission Critical Roles:** Identify highest priority roles
+ Execute
+ Work with Others
+ Communicate
+ Show Initiative
**CLL Practices:** Identify the most essential practices:
+ Self-Management
+ Communicating with Others
+ Serving Customers
+ Using Time & Resources Effectively
+ Collaborating
_To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment_
**Careers at UnitedHealthcare Employer & Individual.** We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is **your life's best work.(sm)**
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
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Updated March 14, 2024
Updated March 14, 2024