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Field account manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical field account manager skills. We ranked the top skills for field account managers based on the percentage of resumes they appeared on. For example, 30.3% of field account manager resumes contained customer service as a skill. Continue reading to find out what skills a field account manager needs to be successful in the workplace.

15 field account manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field account managers use customer service:

Improved customer satisfaction and reduced rate of re-install by attending installations on a weekly basis and providing excellent customer service.
Worked in collaboration with Customer Service Department to assure proper order processing according to customer and company policy and procedure.

2. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how field account managers use account management:

Account management with high responsibility to seek referral and alternative sales opportunities.
Account Management * Scheduling * Sales * Credit/ Collections * Training * Technical Troubleshooting * Marketing

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how field account managers use crm:

Capture information on competition and complete information utilizing CRM and provide best practices to Regional Director.
Managed a five state field territory selling Agency Management CRM Software and Document Imaging Solutions in an extremely competitive marketplace.

4. Sales Territory

Here's how field account managers use sales territory:

Designed sales training curricula; supervised and led training orientation tours/presentations for classes of 15-20 employees for sales territory management.
Meet regularly with customers in Sales Territory to understand evolving MRO needs and budget guidelines.

5. Customer Satisfaction

Here's how field account managers use customer satisfaction:

Documented all requests and inquiries from various personnel and coordinated problem resolution with other internal departments to ensure customer satisfaction.
Designed strategic plans to ensure retention, utilization, and customer satisfaction.

6. Lead Generation

Here's how field account managers use lead generation:

Encourage repeat business opportunities, referrals and lead generation.
Refocused sales strategy and propelled a distinct project prospecting/lead generation sales campaign that significantly increased sales and expanded existing market share.

7. Reconciliations

Here's how field account managers use reconciliations:

Prepare general ledger account reconciliations and ensure that reconciliations assigned to others are timely and accurate.
Collaborate with accounting manager in monthly A/P accruals and cash disbursement reconciliations.

8. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how field account managers use product knowledge:

Perform market rides with Regional Manufacturing Representatives to gain additional product knowledge and increase brand awareness with key end users.
Increased profits by developing effective business relationship by training sales team and management on effective selling skills and product knowledge.

9. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how field account managers use financial statements:

Performed audits of customer financial statements and collateral.
Assisted auditors by providing requested financial statements.

10. Customer Support

Here's how field account managers use customer support:

Provided tier 1 service to meet/exceed customer support needs.
Provide on-site customer support where and when needed.

11. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how field account managers use business development:

Managed new business development and enhanced exiting customer relationships within public and private K-12 schools located West of the Mississippi.
Assisted management in development and execution of sales and business development targeted metrics.

12. Expense Reports

Here's how field account managers use expense reports:

Review and reconcile expense reports as well as other daily accounting duties from time to time.
Audit travel expense reports, processing and distributing expense checks weekly.

13. Leveraged

Here's how field account managers use leveraged:

Build and maintain strong relationships within store personnel that can be leveraged for increased sales.
Cultivated and leveraged a network of high-achieving partners to grow relationships, leads and sales.

14. OEM

OEM stands for Original Equipment Manufacturer and is a term for a company that produces and markets the parts of equipment for another company after having received the go-ahead to do so. The company can also produce devices from the combination of parts from different companies while in partnership with these companies. This is common in the computer hardware industry and is popular in the automobile and computer industries.

Here's how field account managers use oem:

Analyzed OEM forecasts, backlogs, and run rates to establish proper product mixes & build plans.
Communicated any changes in the supply chain to the Dell OEM Buyers and Procurement team.

15. Upselling

Here's how field account managers use upselling:

Grow existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals, and controlling inventory.
Managed accounts while providing excellent customer service, helped build financial relationships, redirecting calls in upselling credit per customer needs

What skills help Field Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on field account manager resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What field account manager skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young field account managers need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for a field account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all field account managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of field account manager skills to add to your resume

The most important skills for a field account manager resume and required skills for a field account manager to have include:

Customer Service
Account Management
CRM
Sales Territory
Customer Satisfaction
Lead Generation
Reconciliations
Product Knowledge
Financial Statements
Customer Support
Business Development
Expense Reports
Leveraged
OEM
Upselling

Trade Shows
Customer Relations
Client Relationships
Purchase Orders
Business Sales
Journal Entries
Healthcare
Internal Controls
Customer Accounts
Sales Volume
HR
C-Level
Medicare
Client Retention
Financial Reports

POS
ROI
Revenue Growth
Store Management
Indirect Sales
Client Accounts
A/P
Product Line
Financial Analysis
Account Reviews
Gross Profit
RFP
Gl
QuickBooks
Technical Troubleshooting

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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