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Field adjuster skills for your resume and career

Updated January 8, 2025
3 min read
Field adjuster example skills
Below we've compiled a list of the most critical field adjuster skills. We ranked the top skills for field adjusters based on the percentage of resumes they appeared on. For example, 19.8% of field adjuster resumes contained customer service as a skill. Continue reading to find out what skills a field adjuster needs to be successful in the workplace.

15 field adjuster skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field adjusters use customer service:
  • Recognized for ability to provide excellent customer service based on positive results of customer satisfaction surveys.
  • Communicate effectively with customers and provide excellent customer service to all insureds and claimants.

2. Xactimate

Xactimate is a computer platform used to estimate the cost of room restoration. Users sketch an architectural outline of the room, which offers a close estimation for project costs. Xactimate can connect to the cloud so these plans and estimates can be accessed anywhere on mobile and desktop devices.

Here's how field adjusters use xactimate:
  • Verified coverage, obtained photos and measurements on site and computed estimates in Xactimate for disposition.
  • Provide detailed computerized estimates and reports for residential and commercial insurance losses using Xactimate estimating software.

3. Strong Negotiation

Here's how field adjusters use strong negotiation:
  • Used strong negotiation skills to get an agreement on labor and repair time to ensure lower cycle times at repair shops.
  • Required strong negotiation, investigation, verbal/written communication and computer skills.

4. Insurance Policies

Here's how field adjusters use insurance policies:
  • Reviewed insurance policies and verified coverage.
  • Developed a strong understanding of insurance policies and legal issues through claims training, hands-on experience, and mentoring with supervisors.

5. Claims Handling

Here's how field adjusters use claims handling:
  • Oversee day to day operations of state claims handling for multiple states.
  • Train new hire employees with claims handling procedures and policies.

6. CCC

Here's how field adjusters use ccc:
  • Followed up on supplements, CCC reports, bodily injury, PIP, and total loss vehicle.
  • Experienced with Mitchell, Motors Crash Manuals and CCC Pathways Computer Estimating system.

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7. Physical Damage

Here's how field adjusters use physical damage:
  • Responded to attorney time demands Physical Damage: *Evaluated and photographed damaged vehicles.
  • Promoted from mechanical adjuster to physical damage adjuster within one year.

8. Policy Coverage

Policy coverage is an agreement between a person and an insurer outlining the coverage - what is covered, what is not, and other details of the agreement. Policy coverage is typically a combination of several standard forms, including a declaration page, coverage form, and endorsements. These forms delineate the coverage term, the policy limits, the grant of coverage, exclusions and other limitations of coverage, and the duties and responsibilities of the insured in the event of a loss.

Here's how field adjusters use policy coverage:
  • Fielded complex property loss reports and utilized expertise in policy coverage standards to successfully handle property loss claims.
  • Exhibited detailed knowledge of policy coverage and underwriting intent.

9. Litigation

Here's how field adjusters use litigation:
  • Handled personal lines and commercial lines general/auto liability claims involving complex injuries, complex property damage and litigation.
  • Administered claim resolution utilizing legal mediation to avoid costly litigation.

10. Insurance Coverage

Here's how field adjusters use insurance coverage:
  • Determined insurance coverage, investigated and assessed damage primarily to commer- cial properties, created and reviewed property damage estimates.
  • Explained insurance coverage, investigated facts of loss to determine negligence/liability, paid to repair or restore property damaged.

11. Excellent Time Management

Here's how field adjusters use excellent time management:
  • Use of excellent time management, written and verbal communication, negotiation and analytical skills.

12. Reservations

Here's how field adjusters use reservations:
  • Write denial letters, reservations of rights letters, and other complex correspondence.
  • Manage rental policies, including setting last days and creating rental reservations with enterprise.

13. ALE

Here's how field adjusters use ale:
  • Send estimates to inside adjuster with recommendations for settlement for damages, ALE, Contents replacement, and Mold Remediation.
  • Handle ALE, contents, other structures claims.

14. Coverage Analysis

Here's how field adjusters use coverage analysis:
  • Handle field claims to conclusion, including investigation, documentation, coverage analysis and determination.
  • Conducted coverage analysis, investigation, evaluation, negotiation and settlement.

15. Assess Damage

Here's how field adjusters use assess damage:
  • Travel, Assess Damaged, vehicle, travel trailers, motor cycles, Estimator with ADP, Mitchell estimating software.
  • Address and assess damages resulting from fire, water, theft, vandalism, and hail claims.
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List of field adjuster skills to add to your resume

The most important skills for a field adjuster resume and required skills for a field adjuster to have include:

  • Customer Service
  • Xactimate
  • Strong Negotiation
  • Insurance Policies
  • Claims Handling
  • CCC
  • Physical Damage
  • Policy Coverage
  • Litigation
  • Insurance Coverage
  • Excellent Time Management
  • Reservations
  • ALE
  • Coverage Analysis
  • Assess Damage
  • Mediation
  • Damage Estimates
  • Public Adjusters
  • Auto Claims
  • Coverage Issues
  • Customer Satisfaction
  • Policy Holders
  • Commercial Property
  • Repair Estimates
  • Scene Investigations
  • Sketch
  • Repair Facilities
  • Claims Process
  • SIU
  • Insurance Claims
  • Symbility
  • Policy Language
  • Bodily Injury Claims
  • Insurance Carriers
  • Audatex
  • Property Damage Claims
  • Police Reports
  • Auto Damage
  • Property Losses
  • Vehicle Damage
  • Body Shop
  • Arbitration
  • Casualty Claims
  • Law Enforcement
  • Repair Shops
  • Liability Claims
  • Allstate
  • MSB
  • PIP
  • Usaa

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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