What does a field applications specialist do?
A field application specialist is responsible for installing and calibrating instruments and conducting training for customers on how to use and maintain the product. As a field applications specialist, you are expected to prepare a technical report for all products and provide recommendations for improvements. Other duties include identifying and resolving network and desktop issues, providing customers with a detailed solution to their product needs and requirements, and supporting the implementation process in collaboration with the sales department staff.
Field applications specialist responsibilities
Here are examples of responsibilities from real field applications specialist resumes:
- Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
- Conduct research using online federal regulations, review Medicare and Medicaid policy and guidelines to complete an accurate and well-support decision.
- Forge internal relationships with Altera business units and executives.
Field applications specialist skills and personality traits
We calculated that 14% of Field Applications Specialists are proficient in Technical Support, CRM, and Customer Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Field Applications Specialists that have these skills listed on their resume here:
- Technical Support, 14%
Prioritized schedule to efficiently provide technical support for five regional sales representatives.
- CRM, 7%
Performed data management for construction of CRM.
- Customer Support, 6%
Perform demos, installations, training, customer support for the product line of cell analysis instruments and software.
- PowerPoint, 6%
Analyzed business results data and communicated the results using Word documents and PowerPoint presentations for many programs within the organization.
- Customer Training, 5%
Deliver technical presentations and conduct demos, installations and customer training throughout North America.
- Application Support, 5%
Increased application support revenue 500% annually by charging for technical consultation.
Common skills that a field applications specialist uses to do their job include "technical support," "crm," and "customer support." You can find details on the most important field applications specialist responsibilities below.
Customer-service skills. The most essential soft skill for a field applications specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a field applications specialist resume shows how their duties depend on customer-service skills: "participated in the development and the implementation of new product support plans to ensure successful launch and customer support. "
Listening skills. Many field applications specialist duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so a field applications specialist will need this skill often in their role. This resume example is just one of many ways field applications specialist responsibilities rely on listening skills: "helped grow knowledge base for trending issues, provided excellent customer service, also utilized active listening skills. "
Speaking skills. field applications specialists are also known for speaking skills, which are critical to their duties. You can see how this skill relates to field applications specialist responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." A field applications specialist resume example shows how speaking skills is used in the workplace: "worked trade shows several times per year exhibiting equipment and its uses within the histology laboratory presented workshops at professional meetings. "
Writing skills. field applications specialist responsibilities often require "writing skills." The duties that rely on this skill are shown by the fact that "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows what field applications specialists do with writing skills on a typical day: "experienced in writing visual c++ dynamically linked libraries, through extensive applied use of the microsoft windows visual studio debugger tool. "
Problem-solving skills. Another common skill required for field applications specialist responsibilities is "problem-solving skills." This skill comes up in the duties of field applications specialists all the time, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." An excerpt from a real field applications specialist resume shows how this skill is central to what a field applications specialist does: "reviewed and analyzed the customer's specific product requirements and provided them with a detailed solution that incorporated several product lines. "
The three companies that hire the most field applications specialists are:
- Danaher42 field applications specialists jobs
- Applied Materials26 field applications specialists jobs
- Thermo Fisher Scientific23 field applications specialists jobs
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Compare different field applications specialists
Field applications specialist vs. Computer specialist
A computer specialist's responsibilities typically revolve around installing and repairing computer hardware and software. They meet with clients to identify their needs, examine and troubleshoot equipment, perform upgrades, and discuss the extent of repairs or replacements to clients. In a company setting, a computer specialist is in charge of overseeing an array of equipment, conducting regular maintenance checks, and performing corrective measures as needed. Furthermore, they must provide technical support, all while implementing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of a field applications specialist are more likely to require skills like "crm," "customer training," "application support," and "lis." On the other hand, a job as a computer specialist requires skills like "data entry," "troubleshoot," "computer system," and "desk support." As you can see, what employees do in each career varies considerably.
Computer specialists tend to make the most money working in the professional industry, where they earn an average salary of $78,107. In contrast, field applications specialists make the biggest average salary, $96,409, in the pharmaceutical industry.On average, computer specialists reach lower levels of education than field applications specialists. Computer specialists are 7.6% less likely to earn a Master's Degree and 7.8% less likely to graduate with a Doctoral Degree.Field applications specialist vs. Support specialist/trainer
A support specialist/trainer is in charge of developing training and support programs for employees in a company. Among their responsibilities include gathering and analyzing data, coordinating with the human resources department, and developing strategies to improve the skills of new and current employees. There are also instances where they must liaise with clients to address issues and concerns, resolving them promptly and efficiently. Furthermore, a support specialist/trainer must enforce the company's policies and regulations, including its vision and mission.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that field applications specialist responsibilities requires skills like "crm," "customer training," "application support," and "lis." But a support specialist/trainer might use other skills in their typical duties, such as, "training materials," "training sessions," "cpr," and "windows."
Support specialist/trainers earn a lower average salary than field applications specialists. But support specialist/trainers earn the highest pay in the technology industry, with an average salary of $47,998. Additionally, field applications specialists earn the highest salaries in the pharmaceutical with average pay of $96,409 annually.support specialist/trainers earn lower levels of education than field applications specialists in general. They're 5.4% less likely to graduate with a Master's Degree and 7.8% less likely to earn a Doctoral Degree.Field applications specialist vs. Specialist
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from field applications specialist resumes include skills like "technical support," "crm," "customer support," and "customer training," whereas a specialist is more likely to list skills in "patients," "customer service," "work ethic," and "patient care. "
Specialists typically earn lower educational levels compared to field applications specialists. Specifically, they're 6.7% less likely to graduate with a Master's Degree, and 7.8% less likely to earn a Doctoral Degree.Field applications specialist vs. Information technology specialist
An Information Technology Specialist, also known as a Computer Professional or IT Specialist, is responsible for the computer support of an establishment or individual. Most of the duties require extensive and proactive knowledge of Information Technology, such as in the aspects of network and systems administration, security and information, hardware and software management, troubleshooting, and more. The tasks of an IT Specialist are diverse. It is not limited to installation or activation, as it also involves monitoring, management, and analyzation.
Updated January 8, 2025
