FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Field Associate

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Field Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $68,000

    Average Salary

What Does A Field Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Field Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Field Associate?

Send To A Friend

Field Associate Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Do you work as a Field Associate?

Help others decide if this is a good career for them

Do you work as a Field Associate?

How Would You Rate The Salary Of a Field Associate?

Have you worked as a Field Associate? Help other job seekers by rating your experience as a Field Associate.

Top Skills for A Field Associate

  1. Customer Service
  2. Financial Needs
  3. Safety Meetings
You can check out examples of real life uses of top skills on resumes here:
  • Provided exceptional customer service while merchandising and displaying products according to company standards.
  • Executed safety meetings and communicated hazard regulation with all rig personnel and third contractors on drilling rig location.
  • Conducted background checks through the NICS/TICS system, insuring 100% accurate proper fire arms transfers to qualified individuals.
  • Collect relevant data gathered from phone calls and in-person conversations and enter such data into the appropriate designated databases.
  • Assisted customers with the purchase of firearms, while maintaining federal standards with regards to paperwork and background checks.

Field Associate Demographics

Gender

Male

56.3%

Female

33.2%

Unknown

10.5%
Ethnicity

White

61.6%

Hispanic or Latino

14.1%

Black or African American

12.3%

Asian

7.6%

Unknown

4.3%
Show More
Foreign Languages Spoken

Spanish

43.6%

French

10.3%

Arabic

10.3%

Portuguese

2.6%

Filipino

2.6%

Czech

2.6%

German

2.6%

Occidental

2.6%

Russian

2.6%

Carrier

2.6%

Tagalog

2.6%

Urdu

2.6%

Polish

2.6%

Mandarin

2.6%

Korean

2.6%

Hmong

2.6%

Italian

2.6%
Show More

Field Associate Education

Schools

University of Phoenix

9.5%

Oklahoma State University

9.5%

Florida State University

6.3%

University of Cincinnati

5.3%

West Virginia University

5.3%

American University

5.3%

Austin Peay State University

4.2%

ITT Technical Institute - Indianapolis

4.2%

Strayer University

4.2%

Auburn University

4.2%

Texas Tech University

4.2%

University of Central Oklahoma

4.2%

Texas A&M University

4.2%

College of Lake County

4.2%

University of Nebraska - Lincoln

4.2%

Kennesaw State University

4.2%

University of Missouri - Columbia

4.2%

University of Louisiana at Lafayette

4.2%

University of North Carolina at Charlotte

4.2%

Southeastern Oklahoma State University

4.2%
Show More
Majors

Business

24.6%

Political Science

12.3%

Accounting

6.1%

Communication

5.9%

Electrical Engineering

4.4%

Computer Science

3.9%

Criminal Justice

3.9%

Psychology

3.9%

Computer Information Systems

3.9%

Finance

3.5%

Marketing

3.5%

Management

3.1%

Photography

2.9%

English

2.9%

Graphic Design

2.9%

Environmental Science

2.6%

Biology

2.4%

Economics

2.4%

Mechanical Engineering

2.4%

Health Care Administration

2.4%
Show More
Degrees

Bachelors

48.0%

Other

20.8%

Masters

12.2%

Associate

11.5%

Certificate

3.9%

Doctorate

1.7%

Diploma

1.5%

License

0.5%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate Working As a Field Associate?

Are you working as a Field Associate? Help us rate Field Associate as a Career.

Top Field Associate Employers

Show More

Jobs From Top Field Associate Employers

Field Associate Videos

A Day In The Life: Marketing Manager

Day in the Life: Software Engineer

Career Advice on becoming a Compliance and Risk Manager by Rahul O (Full Version)

Related to your recently viewed content