Become A Field Consultant

* Manages the working relationships between the contract garage network and AAA Northeast.
* Ensures garage understanding of and compliance with Club policies and procedures.
* Recommends and implements new or changed internal policies concerning contract garages.
* Oversees administrative processes that ensure timely and accurate record-keeping and reporting.
* Manages contractor performance with conducting regular contractor visits to build relationships, enhance contractor business performance and reinforce AAA program standards.
* Monitors and reviews contractor Key Performance Indicators (KPIs) (e.g., member satisfaction/ battery, dedicated resources), documents discussions and when needed develops action plans to help contractors improve performance
* Provides training and completes mystery shops.
* Assesses and ensures that minimum facility requirements & AAA standards (tools, equipment, personnel, cleanliness and compliance with standards) are met and contractor will provide high quality service
* Analyzes territory performance and seasonal resource requirements and works to develop existing contractors or recruit new ones to ensure service levels are met.
* Recruits, screens, selects and onboards new contractors.
* Ensures clear understanding of Contractor goals and AAA goals for a successful relationship, Onboard and orients new contractors on AAA operations, procedures, performance metrics, and compensation
* Discusses to understand contractor’s business needs, long-term strategies and goals.
* Provides consulting to help improve operational efficiency, financial performance, and contractor viability through data analysis, best practice sharing, and identifying opportunities to deepen relationship with AAA and preferred partner programs

* Conduct initial walk-thru of new customer properties
* Determine the needs of the customer in order to allocate customers to appropriate FBO
* Identify and communicate key protocols to FBOs to ensure their customer’s satisfaction and brand standards are being met
* Formulate, interpret and implement operating practices
* Help FBOs maintain healthy relationships with their customers and offer assistance in resolving issues
* Document appropriate records and business forms
* Other duties that may be assigned to meet business needs
* What You Bring to the Table:
* Previous sales and/or customer-facing experience in a service business, or with industrial/consumer goods
* Ability to exercise discretion and judgement
* Friendly, outgoing personality
* Outstanding communication skills
* Strong ethics and values
* Experience in conflict resolution
* Natural leadership and motivational skills
* Self-motivated; ability to set and pursue goals
* Must be able to work flexible hours as some night and weekend work required
* What We Bring to the Table:
* Base salary + commission + bonus program
* Comprehensive benefit package including medical, dental, disability, life, and 401K
* Paid holidays and vacation, personal time off
* Tuition assistance program
* Company provided cell phone
* Vehicle Reimbursement Program
* Career Ladder and advancement opportunities
* Company policy of “promote from within”
* Who We Are:
* Coverall is a worldwide leader in the commercial cleaning industry, dedicated to supporting over 8,000 independently owned and operated Coverall Franchised Businesses who service more than 40,000 customers in 90 markets.
* With over 30 years of innovation and expertise, we are proud to sell and market the Coverall brand and process.
* Coverall is dedicated to nurturing a collaborative, fun and high-performance culture that inspires the very best from its 500+ employees.
* If you’re looking to hit the ground running and make an impact on the business while accelerating your career, we want you! Apply now!
* All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability or protected veteran status.
* We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.
* COVERALL is an EO employer – M/F/Veteran/Disability
* Like us on Facebook: https://www.facebook.com/coverallcareers
* ID: 2018
* Job Code: CNA
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