What Does A Field Consultant Do At AAA Northeast
* Manages the working relationships between the contract garage network and AAA Northeast.* Ensures garage understanding of and compliance with Club policies and procedures.* Recommends and implements new or changed internal policies concerning contract garages.* Oversees administrative processes that ensure timely and accurate record-keeping and reporting.* Manages contractor performance with conducting regular contractor visits to build relationships, enhance contractor business performance and reinforce AAA program standards.* Monitors and reviews contractor Key Performance Indicators (KPIs) (e.g., member satisfaction/ battery, dedicated resources), documents discussions and when needed develops action plans to help contractors improve performance* Provides training and completes mystery shops.* Assesses and ensures that minimum facility requirements & AAA standards (tools, equipment, personnel, cleanliness and compliance with standards) are met and contractor will provide high quality service* Analyzes territory performance and seasonal resource requirements and works to develop existing contractors or recruit new ones to ensure service levels are met.* Recruits, screens, selects and onboards new contractors.* Ensures clear understanding of Contractor goals and AAA goals for a successful relationship, Onboard and orients new contractors on AAA operations, procedures, performance metrics, and compensation* Discusses to understand contractor’s business needs, long-term strategies and goals.* Provides consulting to help improve operational efficiency, financial performance, and contractor viability through data analysis, best practice sharing, and identifying opportunities to deepen relationship with AAA and preferred partner programs
What Does A Field Consultant Do At Coverall North America
* Conduct initial walk-thru of new customer properties* Determine the needs of the customer in order to allocate customers to appropriate FBO* Identify and communicate key protocols to FBOs to ensure their customer’s satisfaction and brand standards are being met* Formulate, interpret and implement operating practices* Help FBOs maintain healthy relationships with their customers and offer assistance in resolving issues* Document appropriate records and business forms* Other duties that may be assigned to meet business needs* What You Bring to the Table:* Previous sales and/or customer-facing experience in a service business, or with industrial/consumer goods* Ability to exercise discretion and judgement* Friendly, outgoing personality* Outstanding communication skills* Strong ethics and values* Experience in conflict resolution* Natural leadership and motivational skills* Self-motivated; ability to set and pursue goals* Must be able to work flexible hours as some night and weekend work required* What We Bring to the Table:* Base salary + commission + bonus program* Comprehensive benefit package including medical, dental, disability, life, and 401K* Paid holidays and vacation, personal time off* Tuition assistance program* Company provided cell phone* Vehicle Reimbursement Program* Career Ladder and advancement opportunities* Company policy of “promote from within”* Who We Are:* Coverall is a worldwide leader in the commercial cleaning industry, dedicated to supporting over 8,000 independently owned and operated Coverall Franchised Businesses who service more than 40,000 customers in 90 markets.* With over 30 years of innovation and expertise, we are proud to sell and market the Coverall brand and process.* Coverall is dedicated to nurturing a collaborative, fun and high-performance culture that inspires the very best from its 500+ employees.* If you’re looking to hit the ground running and make an impact on the business while accelerating your career, we want you! Apply now!* All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability or protected veteran status.* We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.* COVERALL is an EO employer – M/F/Veteran/Disability* Like us on Facebook: https://www.facebook.com/coverallcareers* ID: 2018* Job Code: CNA*
