Field consultant job description

How would you like to help and serve the members of one of the most trusted brands in America? AAA has been around for 120 years with a proud tradition of service, innovation, and safety. This role is an ideal position for a person who would enjoy representing the interests of AAA Northeast within its contractor network, playing a significant role in driving adoption of AAA programs. Working within an assigned area, the Account Manager, is responsible for not only developing and maintaining strong relationships with existing automotive contractors (accounts) but establishing relationships with potential new accounts as well. This role does require extensive driving within the assigned area during daytime business hours, 3-5 days a week.
Responsibilities

Responsibilities:
Build and maintain relationships between the Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club's Preferred Partners.

Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, as well as monitor and review Key Performance Indicators (KPIs).

Develop action plans to ensure minimum facility requirements and AAA standards are met.

Analyze territory performance and seasonal resource requirements to ensure service levels are met.

Manage new contractor process, including recruitment, screening, selection, and onboarding.

Provide contractor consulting services regarding operational efficiency, financial performance, and viability.

Support deployment of Road Service systems, technology, and equipment, (e.g., Dispatch system, apps, radios, tablets, testers).

Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.

Research industry best practices and technologies and share with peers and contractors.

Other duties as assigned.


Qualifications

Education/Licenses/Certifications:
High School diploma or GED required
Bachelor's degree preferred in Business concentration or 5+ years relevant experience
Valid driver's license required

Experience:
2 years Auto, logistics, and/or franchise business required
2 years Customer Service required
2 years Using financial and performance metrics required
2 years Account Management required

Skills & Abilities:
Ability to think, act and be safe.
Encourage, build, and maintain mutual trust, respect, and cooperation with others.
Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.
Ability to apply sound judgement to produce appropriate outcomes to a variety of situations, including high volume and challenging situations.
Ability to add, subtract, multiply, or divide quickly and accurately.
Ability to operate a computer with relevant software applications.
Ability to maintain confidentiality.
Ability to prioritize, organize, and accomplish work to achieve specific goals.
Ability to apply sound judgement to produce appropriate outcomes to a variety of situations, including high volume and challenging situations.
Ability to source and monitor the appropriate use of equipment, facilities, and materials needed to do certain work.
Ability to adjust actions in relation to others' actions.
Ability to teach others how to do something.
Ability to bring others together and trying to reconcile differences.
Ability to persuade others to change their minds or behavior.
Ability to watch gauges, dials, or other indicators to make sure a machine is working properly.
Ability to conduct tests and inspections of products, services, or processes to evaluate quality or performance.
Ability to determine causes of operating errors and deciding what to do about it.


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The Customer Throughput Consultant (CTC) offers specialty consulting services to restaurant Operators upon their request. Offering services virtually and in person, CTCs strive to enable Operators to identify their unique opportunities to grow sales, drive profits, and enhance the customer experience by increasing customer throughput and accuracy. These consultants focus on established and emerging business channels, including: Drive-Thru, Mobile Curbside, and 3rd Party Delivery. CTCs consult to Operators and Operator Groups; engage key stakeholders; and influence organizational strategy.

The Customer Throughput Consultant will report to the Director, Customer Throughput Consulting. This is a Non-People Leader role.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities

Strategic Coach

+ Establishes strong, trusted advisor relationship with Operators, including knowing how and when to influence and challenge appropriately

+ Consults individual Operators and Operator Groups, employing the Assess, Engage, Follow-up methodology, with limited supervision

+ Focuses consultations on helping Operators achieve their stated goals and objectives

+ Stewards and shares leading practices as well as connects Operators to resources to resolve challenges and bottlenecks

+ Engages restaurant leaders during consultations to support needs related to Chick-fil-A provided systems and analyses

Restaurant Operator Specialist

+ Shares expert knowledge of drive-thru operations, curbside execution, and other design processes & principles with Operators to inform / enhance execution

+ Simplifies Chick-fil-A systems and processes, leveraging technical knowledge, troubleshooting issues and challenges, and applying drive-thru, mobile, and 3rd party system insight

+ Develops and deploys individualized throughput solutions for any restaurant

+ Possess and hones restaurant operations expertise, with the ability to articulate how to drive profitable sales, pinpoint bottlenecks, and recommend the best ways to leverage labor

+ Spots and encourages high performance behaviors associated with accelerated operational and business opportunities

+ Understands and hones LEAN principles and functional knowledge to consult Operators on how employ LEAN strategies and tools

Support Center Influence

+ Engages in interdepartmental project work of limited scope and complexity

+ Proactively and reactively partners with other teams from across the organization to ensure other work that impacts these channels does so in a way that improves the Operators opportunity to maximize throughput

Minimum Qualifications

+ Minimum 3 years relevant business experience

+ Bachelor's degree, preferably in business

+ Foundational business acumen

+ Demonstrates excellence in consultative approach (effective questions, root cause analysis, reflective listening, preparation)

+ Ability to build relationships and communicate effectively to positively influence

+ Strong emotional intelligence

+ Ability to balance multiple, sometimes conflicting stakeholder interests

+ Ability to distill complex, disparate data into actionable insights

+ Experience driving continuous improvement and motivating individuals to act

+ Ability to anticipate and decipher channel trends to develop strategies and plans

+ Fluency in consulting tools and resources as well as when to apply appropriate consulting method

+ Experience facilitating groups to reach common goals

Preferred Qualifications

+ Minimum five (5) years of relevant business experience, with at least two (2) years of relevant experience in a consulting role

+ Advanced degree in related specialization area

Minimum Years of Experience

3

Travel Requirements

50%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Masters Degree

Major/Concentration

Business


Job FunctionField Operations

Position TypeExperienced Professionals

Posting Location : LocationUS-GA-Atlanta

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do **your life's best work.(sm)**

The Practice Consultant is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy demonstrating full assessment and suspect closure. The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results. The person will review charts (paper and electronic - EMR), identify gaps in care and open suspect opportunities, and educate providers and offices to ensure they are coding to the highest specificity for both risk adjustment and quality reporting. Work is primarily performed at physician practices on a daily basis.

If you are located in or near Ocala, FL, you will have the flexibility to telecommute* as you take on some tough challenges.
**Primary Responsibilities:**

+ Functioning independently, travel across assigned territory to meet with providers to discuss UHC and Optum tools and UHC incentive programs for both risk adjustment and quality reporting, focused on improving the quality of care for Medicare Advantage Members

+ Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs

+ Develop comprehensive, provider-specific plans to increase their HEDIS performance, facilitate risk adjustment suspect closure and improve their outcomes

+ Access PCOR to identify risk adjustment opportunities and utilize other available reporting sources including but not limited to (InSite, Spotlight, Doc360, Provider Scorecard, CPT II Report) to analyze data and prioritize gap and suspect closure, identify trends and drive educational opportunities

+ Conduct chart review quarterly and provide timely feedback to provider to improve reporting on a go forward basis

+ Conduct additional chart reviews such as a quarterly post-visit ACV review and various focused progress notes reviews with provider feedback to improve documentation and coding resulting in improved gap and suspect closure

+ Coordinates and provides ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution

+ Training will include Stars measures (HEDIS/CAHPS/HOS/medication adherence), coding for quality care (CPT II) and exclusions (ICD-10-CM), risk adjustment coding practices (ICD-10-CM), and Optum program administration including use of plan tools, reports and systems

+ Lead regular Stars and risk adjustment specific JOC meetings with provider groups to drive continual process improvement and achieve goals

+ Provide reporting to health plan leadership on progress of overall performance, MAPCPi, MCAIP, gap closure, and use of virtual administrative resources

+ Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation

+ Collaborates and communicates with the member's health care and service with our interdisciplinary delivery team to coordinate the care needs for the member

+ Partner with providers to engage in UnitedHealthcare member programs such as HouseCalls, clinic days, Navigate4Me

+ Includes up to 75% local travel

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ Certified Risk Adjustment Coder (CRC via AAPC) or either: Certified Professional Coder (CPC via AAPC) or Certified Coding Specialist - Physician-based (CCS-P via AHIMA)

+ with the requirement to obtain both certifications within first year in position (CRC within 6 months of hire and CPC within 1 year of hire, if not currently CPC or CCS-P)

+ 5+ years of healthcare industry experience

+ 1+ years of provider facing experience

+ Microsoft Office experience including Excel with exceptional analytical and data representation expertise

+ Solid knowledge of Medicare Advantage including Stars and Risk Adjustment

+ Solid relationship building skills with clinical and non-clinical personnel

+ Knowledge of ICD-10-CM and CPT II coding

+ Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

**Preferred Qualifications:**

+ Bachelor's degree (preferably in Healthcare or relevant field)

+ Registered Nurse

+ Experience working for a health plan and/or within a provider office

+ Experience with network and provider relations/contracting

+ Experience retrieving data from EMRs (electronic medical records)

+ Experience in management or coding position in a provider primary care practice

+ Demonstrate a level of knowledge, skill and understanding of ICD-10-CM and CPT coding principles consistent with certification by AAPC or AHIMA

+ Knowledge base of clinical standards of care, preventive health, and Stars measures

+ Knowledge of billing or claims submission and other related actions

+ Ability to deliver training materials designed to improve provider compliance

+ Good work ethic, desire to succeed, self-starter

+ Ability to use independent judgment, and to manage and impart confidential information

+ Solid communication and presentation skills

+ Solid problem-solving skills

+ Excellent oral & written communication skills

_To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment_

**Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._