Field coordinator job description

Do you enjoy playing Battleship or Monopoly? As a field coordinator with the Skip DC team, you are in charge of optimizing the positioning, readiness, and supply levels of the regional fleet. You will have the opportunity to develop valuable operating skills in a fast-paced, collaborative, and mission-driven company.

Skip's mission is to energize cities by making mobility accessible to everyone. We believe this requires designing every aspect of a micromobility network from the ground up. This includes custom vehicle hardware, the software-defined fleet management system, and ground operations for safety and recharging. Our success will make it easier for everyone to work, play, and connect in their communities.

WHAT YOU'LL DO:Plan scooter deployments based off current conditions Optimize pick up pricing to ensure fleet is charged Coordinate scooter rebalancing Assist on-boarding of Skip Rangers (the contractor workforce that picks up our scooters) and responding to their questions Deploy scooters directly to the street from our repair facility (requires some lifting) Manage fleet size to ensure compliance with local limits Monitor fleet for onboard health checks Report on conditions impacting our fleet This is a Full Time Position

YOU SHOULD HAVE:A passion for working with a fast-growing startup in the mobility space Proficiency in web-based software platforms Flexibility for varied schedule, including some mornings, some evenings, and some weekends Customer support experience a plus The ability to work 5 days a week The ability to work over weekends Strong problem solving skills Strong critical thinking skills

WHAT WE OFFER:The satisfaction of delivering an amazing experience for millions of people, from complete strangers to your friends and family.A culture built around putting the customer first, prioritizing dependability, safety, and transparency.The opportunity to learn about and solve difficult technical challenges, such as fleet management for hundreds of thousands of light electric vehicles.Personal, professional, and leadership growth at a fast-growing startup at its inflection point.A cross-functional work environment that includes experts in diverse fields like government policy, hardware engineering, mobile and cloud software, supply chain logistics, and trust and safety.Competitive salaries and benefits, including coverage for health, dental, and vision insurance
WHY JOIN SKIP?

Designing from the ground up is important for supply chain and fleet management, especially when it comes to reliability, safety, business management, and a great rider experience. Our leadership team has the most experience in designing light electric vehicles from the ground up. Our founders previously were co-founders at Boosted, where they designed and built the first reliable micromobility vehicle and presented their work at TED.

We know our customers aren't just our riders, but also the public and city governments. We helped create the first scooter sharing permit in the US, were the first to share data on scooter usage with cities, and have been at the front of transparent operation around fleet management and vehicle safety. The result is deeper collaboration with cities, fewer complaints from the public, and a better experience for our riders.

We are backed by some of the world's best investors, including Accel, Menlo, Y Combinator, Initialized, A Capital, and Paul Graham.

Skip is an equal employment opportunity employer. We are dedicated to providing an inclusive, open, and diverse work environment.

The Pennsylvania Horticultural Society's (PHS) Philadelphia LandCare program began over a decade ago and serves as an international model for post-industrial cities seeking to clean, green, stabilize, and ultimately reduce their inventory of vacant land by returning vacant lots to productive use. PHS is currently seeking a dynamic, talented, and extremely motivated Seasonal Field Coordinator, with growth potential to help with supervising, directing, and monitoring landscape construction activities on assigned projects in accordance with schedules, budgets, drawings, and specifications, while maintaining the highest-level quality of work.

This position is full time 37.5 hrs a week, $20.00 / HR; 5 days/week
ESSENTIAL FUNCTIONS



Relative importance



Ground Truth Sites and Site Surveys



25%



Conduct site visits, verify addresses, and conduct surveys to document existing site conditions.


13%



Assist with the selection of new stabilization sites, including completing site surveys and AutoCAD drawings to document existing site conditions.



12%



On Site Project Monitoring



30%



Monitor current PLC and Community LandCare maintenance sites. Perform site audits and update maintenance inventory.


10%



Monitor current Philadelphia LandCare maintenance sites.
Manage development of project schedule and milestone compliance.


10%



Communicate daily with contractors to facilitate satisfactory job completion.
Maintain expert knowledge of existing site conditions to support LandCare team.



10%



Execution of contracted work



45%



Assist with job contract administration, project-related data entry, scope of work development, scheduling, project meetings, and project records and documents.
Approve monthly invoices after verifying maintenance work meets PHS specifications.


20%



Document all maintenance issues


10%



Identify neighboring abandoned parcels for future clean and green projects


15%



OTHER:



SPECIFICATIONS / QUALIFICATIONS



Education / years & type of experience
:

High School Diploma, GED 2+ years of experience with urban landscape contracting or related field preferred


Certifications, Licenses, Credentials:
What job requires:

N/A


Baseline Knowledge & Skills:


Comfortable working in diverse urban environments and spending most of the day doing field work. Familiarity with Philadelphia neighborhoods. Well-organized, self-motivated, and willing to work both individually and as part of a team structure. Proficient with Microsoft Excel/Suite. Experience working in AutoCAD. Working knowledge of urban horticulture. Full understanding of the Landscape/Construction process. Excellent interpersonal, written, and verbal communication skills. Valid driver's license is required.


Abilities:
What job requires:

Familiar with the different neighborhoods of the city Comfortable driving in any neighborhood Willing to engage with any resident regarding PHS's work Confident in engaging a diverse range of attitudes and temperaments Able to de-escalate conflicts Raises to the challenge and to the best of their ability resolves an issue Start to finish execution


Physical requirements (lifting, etc.):
What job requires

Ability to work a flexible schedule, including some weekends and weeknights. Valid driver's license and a clean, safe driving record Participates in PHS events throughout the year including annual fundraising events and the Philadelphia International Flower Show Able to lift 50lbs. Be able to endure all weather conditions


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an
"at will" relationship.

About NYC Health + Hospitals

MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The primary function of the In-Field Coordinator is to provide education and training to physicians, staff, and pharmacists at their practice locations and in the community to ensure compliance with a focus on HEDIS, QARR and Medicare Advantage Star quality measures. Responsible for participating in initiatives across a broad array of clinical measures and health improvement activities. Completes member outreach and education as needed to ensure members receive appropriate services. In addition, this position will provide support and training to physicians on proper coding and medical record documentation practices to support improvement in quality metrics. The position may also facilitate referrals to Case Management to assist with transition of care issues and Customer Service as needed to address member concerns.

The position will be field based and require travel within the MetroPlusHealth service area.

Job Description

• Maintain proficiency in MetroPlusHealth Quality programs, HEDIS/QARR measures, Hybrid/Administrative manuals, MetroPlusHealth systems, Provider Electronic Medical Record systems and utilize this information to set and meet goals.
• Appropriately utilize provider educational tools to provide support and training to physicians, provider staff and pharmacists to ensure compliance with Clinical Practice Guidelines, Preventive Health guidelines and quality improvement activities to improve the delivery of quality health care and service to MetroPlusHealth members.
• Monitor provider-specific HEDIS report cards. With the guidance, identify areas of concern and address with office management and/or hospital contacts to initiate improvement.
• Monitor provider/facility progress on monthly basis; prepare and distribute monthly member gap in care reports and partner with onsite Medical Management staff to coordinate closure of gaps in care through:
  • EMR system review of member gap lists to identify and share data collection opportunities, coding errors, documentation shortfalls, appointment timing issues.
  • Outreach to MetroPlusHealth members by face-to-face encounters, telephonically and via other communication venues to provide education on how to access services, the
  • • importance of health maintenance, preventive health visits and maintaining a relationship with their PCP.
    • Provide or arrange for health education for members with various diseases such as but not limited to Asthma, Diabetes, Hypertension, Hypercholesterolemia, Obesity and Heart Disease to prevent readmission and/or utilizing the emergency room inappropriately.
    • Identify noncompliant members that require appointments and work with the providers to ensure timely member appointments are obtained. Or, directly set up appointments for MetroPlusHealth health education initiatives and/or other needed screenings/tests i.e. lab work, eye, dental exams, etc. via the hospital's scheduling system.
    • Refer potential candidates to on-site facility health education programs or disease management collaborative as appropriate.
    • Document all interventions and telephone encounters with providers, members, and vendors in the appropriate system in accordance with established documentation standards for MetroPlusHealth to ensure integrity of member services provided over the continuum of care and over time.
  • • Participate in facility and community events or telephonically outreach to provide MetroPlusHealth members education on how to access services, the importance of health maintenance, preventive health visits and maintaining a relationship with their PCP
  • Complete on-site provider visits and/or meetings with admin/claim management on a regular basis to conduct education sessions regarding appropriate coding practices and medical record documentation practices. Reviews site coding practices to look for improvement opportunities
  • Maintain knowledge of medical record review and EMR systems. Facilitate retrieval of medical record documentation and work with provider group(s) to retrieve electronic data that supports HEDIS/QARR. Records findings of patient encounters to include patient identifiers, relevant information and results.
  • May work with community provider offices to facilitate request and review of charts in support of HEDIS & QARR annually.
  • Other duties as assigned by Manager.

Minimum Qualifications

• Associate's Degree required; Bachelor's Degree preferred
• 2 years' experience with medical record review working on HEDIS/QARR in a managed care or health plan setting; or
• An equivalent combination of training, educational background and experience in related fields and educational disciplines.
• Ability to proficiently read and interpret medical records required.
• Knowledge of HEDIS specifications required .
• Ability to travel within the MetroPlus service area.
• Experience with relationship management.
• Prior experience in Quality Improvement in a health care and/or Managed Care setting strongly preferred.

· Knowledge of ICD-10 and CPT codes preferred.

• Clinical background: Health Educator, RN, LPN, or LCSW, Foreign Medical Graduate (FMG) preferred but not required.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical/Analytical Skills
• Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Access and Visio
• Written/Oral Communications
• Ability to work in a team setting