Field examiner job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Compliance Field Examiner to help grow our company and ensure our mission is achieved!

Employee Value Proposition (EVP) : PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of compliance rockstars that are dedicated to making sure things are done right in a fun and engaging environment. We provide our employees with challenging opportunities where passion, tenacity, innovation and diligence are rewarded. We want your passion, your creativity and your mastery in rallying support for the ideas that will advance our initiatives.

YOU ARE: A road warrior who loves to travel, has a outgoing personality and loves meeting new people. You will be responsible for collecting data in field retail locations and report your findings. This is a field-based position, which will require 50% to 75% travel. If you consider yourself, independent, well organized, have solid people skills, a great work ethic with integrity - we would love to hear from you!

YOUR DAY-TO-DAY:

• Perform field examination activity in various retail locations
• Determine control objectives and ensure compliance programs are executed appropriately
• Act as a “secret shopper” conducting transactions with retail partners to determine compliance with company standards and applicable laws and regulations
• Prepare, edit, and revise examination findings in Salesforce and other internal systems
• Confidently present and interact with all levels of internal and external employees from executives to front-line retail employees
• Enter and code data accurately
• Work a flexible schedule that includes at least 50% to 75% travel within the designated region

YOU'LL BRING:

• 2+ years sales and retail background an or in a compliance or investigatory background
• Ability to research and investigate
• Excellent oral and written communication skills
• Proficiency with Microsoft Office (Outlook, Word and Excel)
• Strong analytic abilities with organizational and time management skills
• Bachelor's degree a strong plus

WE OFFER:

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

**About this role:**

Wells Fargo is seeking a Senior Financial Collateral Examination Specialist to conduct audits of borrowers and potential borrowers financial records, as well as evaluation of the sufficiency and accuracy of collateral reporting to confirm existing and proposed collateral positions. Ensures that financial records represent sound accounting procedures and that the borrowers records support collateralized lending reporting.

This is a remote position

**In this role, you will:**

+ Lead or participate in conducting complex single and multiple division field exams on current and potential borrowers financial records within Financial Collateral Examination and contribute to large-scale planning related to functional area deliverables

+ Review and analyze moderately complex business, operational, or technical challenges such as field exams or related to field exams that require an in-depth evaluation of multiple factors

+ Ensure that financial records represent sound accounting procedures

+ Resolve moderately complex issues and lead a team to meet functional area deliverables while leveraging solid understanding of Financial Collateral Examination functional area, policies, procedures, and compliance requirements

+ Collaborate and consult with Financial Collateral Examination peers, colleagues, and middle level managers to resolve issues and achieve goals within Financial Collateral Examination functional area

+ Lead Financial Collateral Examination projects and teams, or serve as a mentor for less experienced individuals

**Required Qualifications, US:**

+ 4+ years of Financial Collateral Examination experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Job Expectations:**

50% travel

**Pay Range**

$55,300.00 - $98,300.00 Annual

**Benefits**

+ Information about Wells Fargo's employee benefits

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Company:** WELLS FARGO BANK

**Req Number:** R-136240-1

**Updated:** Wed Aug 31 08:50:26 UTC 2022

**Location:** Atlanta,Georgia

Deloitte's Brand Operations Services is looking for experienced food service industry professionals with excellent communication skills, judgment, and analytical abilities to execute consultative, quality assurance visits for our quick service food client. This is an excellent opportunity for professionals who are well versed in food service operations to use their industry experience to lead discussions and recommendations with restaurant clients on business priorities in a friendly, helpful, and professional manner.

In this role, the Field Examiner will travel to their assigned client and perform quality assurance examinations in accordance with the client program. This is an excellent opportunity for professionals who are well spoken and can effectively lead discussions with quick service food clients on business priorities in a friendly, helpful, and professional manner.

The Field Examiner may also be a key player in developing and, at times, leading client trainings for new hires and periodically throughout the client program.

Our business goal is to offer clients information and feedback regarding their customers' experience. Clients served are within the quick service food industry with 2000+ locations located through the continental US. The Field Examiner is responsible for contributing to the development of, as well as providing, this high-level advice and these recommendations to clients.
Work You'll Do:

Client Execution:

+ Understand and contribute to the development of the client expectations and conduct the customer experience and quality examinations to meet the unique expectations for their assigned client.

+ The Field Examiner must become well-versed in the client's business and specific client requirements, the details of the brand and customer experience, and the methods and procedures of Brand Operations Services.

+ Ability to recite by memory client specific processes, requirements, and product verbiage while in a busy kitchen environment.

+ Through rapport building, employee conversations and visual indicators, the Field Examiner must be able to independently uncover and recommend strategies and suggestions for improvement to line level and management personnel on deviations and opportunities within the restaurant's process, product, and equipment.

+ Taste various menu items throughout the day per the program requirements including meats, dairy, produce, gluten-based products, nuts, tree nuts, etc.

+ Responsible for producing accurate and consistent evaluations that include written reports in English. Entering the results real-time into a native iPad application.

+ Exercise high level of judgment in evaluating the client's business operations and service delivery by determining and recommending areas of improvement, action planning and root cause analysis.

+ The Field Examiner must interact with restaurant/location management to review assessment data and recommend strategies and suggestions for improvement.

+ Provide important quality-assurance information to clients, while using discretion to determine areas where the quality of the client's business operations can be improved.

+ Exercise initiative in formulating improvements in established Brand Operations Services procedures. Provide recommendations to the Business Solution Analysis Lead to improve consultant tools, worksheets, and training materials.

+ Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge.

+ Attend and contribute to team meetings and conference calls on a regular basis as deemed by the Business Solution Analysis Leads/Manager

+ Attend and contribute to client meetings and participate in client programs

The successful Field Examiner will possess:

+ Excellent command of English language (clearly speaking, reading comprehension, and writing) with strong analytic and presentation abilities.

+ Skillful and fluid communication skills possessing the flexibility to communicate effectively with each client representative in the style and manner that they prefer.

+ Ability to work independently and without direct supervision, while adhering to strict deadlines.

+ Ability to analyze and synthesize data.

+ Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients' business models and need

Required Qualifications:

+ 2+ years of restaurant, food service and/or hospitality experience

+ Experience working in a customer service capacity

+ Ability to analyze, synthesize, and present data to varying audiences

+ Proficiency with all current technology and Microsoft Office programs, including, but not limited to:

+ iPad / tablet / notebook / smartphone functionality

+ Comfortable with both android and apple systems

+ Ability to download and interact with mobile applications

+ Comfortable utilizing tablet as extra display for laptop

+ Laptop functionality

+ Video conferencing software (i.e., Zoom)

+ Ability to utilize multiple web applications (at least 3) at one time

+ Microsoft Teams

+ Must be able/prepared to travel extensively throughout any region required by the client independently (100%, annually). Travel includes weekly flights (leaving Monday, returning Friday) and extensive daily driving. Client driving trips may, on occasion, last 2 weeks in duration, with travel over weekends.

+ Ability to obtain valid passport and/or valid travel documentation is required

+ Ability to obtain valid US driver's license

+ Must reside in close proximity to a major airport ( < 50 Miles)

+ Ability to obtain a ServSafe Managers certification

+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:

+ 3+ years leadership experience, preferably in an operations team lead or supervisory role

+ Current ServSafe/Tips certification, HACCP training/certification

+ Management Operations experience within the Food and Beverage, Hospitality, and/or customer service field

+ Training/facilitation experience targeted toward different learning styles and audiences

+ BA/BS degree in Culinary, Hospitality or Business fields preferred

+ Multilingual (Spanish & French preferred)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.