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Become A Field Installation Technician

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Working As A Field Installation Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,792

    Average Salary

What Does A Field Installation Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Field Installation Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Field Installation Technician Jobs

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Field Installation Technician Career Paths

Field Installation Technician
Project Manager Information Technology Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Service Technician Service Manager Project Manager
Construction Manager
10 Yearsyrs
Lead Technician Systems Administrator Data Analyst
Data Manager
6 Yearsyrs
Field Service Technician Field Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Communications Technician Field Service Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Field Technician Technical Support Specialist Network Administrator
Information Technology Director
10 Yearsyrs
Field Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Maintenance Technician Operations Manager Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Electronics Technician Operator Laboratory Technician
Laboratory Manager
5 Yearsyrs
Maintenance Technician Production Supervisor Warehouse Manager
Logistics Manager
7 Yearsyrs
Lead Field Technician Project Manager Operations Vice President
President Of Operations
9 Yearsyrs
Technical Support Specialist Quality Assurance Analyst Quality Assurance Manager
Quality Manager
11 Yearsyrs
Field Service Technician Service Manager General Manager
Regional Manager
8 Yearsyrs
Service Technician Technical Support Specialist Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Lead Technician Project Leader Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Lead Field Technician Information Technology Manager Sales Engineer
Technical Account Manager
7 Yearsyrs
Project Manager General Manager Technician
Technical Manager
7 Yearsyrs
Communications Technician Technician Service Technician
Technical Services Manager
7 Yearsyrs
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Do you work as a Field Installation Technician?

Help others decide if this is a good career for them

Average Length of Employment
Field Technician 2.3 years
Top Employers Before
Technician 10.3%
Installer 6.3%
Top Employers After
Technician 5.0%
Installer 3.0%

Do you work as a Field Installation Technician?

Field Installation Technician Demographics

Gender

Male

94.0%

Female

5.5%

Unknown

0.5%
Ethnicity

White

60.8%

Hispanic or Latino

17.8%

Black or African American

11.1%

Asian

7.2%

Unknown

3.2%
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Languages Spoken

Spanish

58.8%

Carrier

35.3%

French

5.9%

Field Installation Technician Education

Schools

University of Phoenix

15.1%

Strayer University

7.5%

More Tech Institute

7.5%

Bowie State University

5.7%

San Antonio College

5.7%

American InterContinental University

5.7%

University of Texas at Arlington

3.8%

Lincoln Technical Institute

3.8%

Ramapo College of New Jersey

3.8%

ITT Technical Institute-Arlington

3.8%

Appalachian State University

3.8%

Gadsden State Community College

3.8%

Prince George's Community College

3.8%

Vincennes University

3.8%

Wisconsin Indianhead Technical College

3.8%

Springfield Technical Community College

3.8%

American University

3.8%

University of Minnesota - Twin Cities

3.8%

Lansing Community College

3.8%

University of Houston

3.8%
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Majors

Electrical Engineering

17.5%

Business

13.8%

Electrical Engineering Technology

9.3%

Computer Science

8.2%

Information Technology

7.8%

Computer Networking

6.3%

Computer Information Systems

4.1%

General Studies

3.7%

Communication

3.7%

Environmental Control Technologies/Technicians

3.7%

Automotive Technology

3.0%

Criminal Justice

2.6%

Management

2.2%

Education

2.2%

Project Management

2.2%

Management Information Systems

1.9%

Aviation

1.9%

Real Estate

1.9%

Graphic Design

1.9%

History

1.9%
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Degrees

Other

40.8%

Bachelors

24.8%

Associate

21.2%

Certificate

6.7%

Masters

3.4%

Diploma

2.6%

License

0.3%

Doctorate

0.3%
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Top Skills for A Field Installation Technician

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  1. Equipment Installation
  2. Fiber
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Installed new cable/fiber for cox communications at residence.
  • Install full Systems (PC, network Printers, and Routers) at doctors' offices and hospitals.
  • Provided cable television and High speed broadband internet services as well as Digital telephony services to commercial and residential customers.
  • Replace defective antennas, routers, radios and wiring if identified as cause of problem.
  • Performed analysis, tested and installed PCs in a network and set up peripheral equipment, hardware components and allied devices.

How Would You Rate Working As a Field Installation Technician?

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Top Field Installation Technician Employers

Jobs From Top Field Installation Technician Employers

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