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Become A Field Installer

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Working As A Field Installer

  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Repairing and Maintaining Electronic Equipment
  • Getting Information
  • $70,134

    Average Salary

What Does A Field Installer Do

Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet.

Duties

Telecommunications equipment installers and repairers typically do the following:

  • Install communications equipment in offices, private homes, and buildings that are under construction
  • Set up, rearrange, and replace routing and dialing equipment
  • Inspect and service equipment, wiring, and phone jacks
  • Repair or replace faulty, damaged, and malfunctioning equipment
  • Test repaired, newly installed, and updated equipment to ensure that it works properly
  • Adjust or calibrate equipment settings to improve its performance
  • Keep records of maintenance, repairs, and installations
  • Demonstrate and explain the use of equipment to customers

Telephone, computer, and cable telecommunications systems rely on equipment to process and transmit vast amounts of data. Telecommunications equipment installers and repairers install and service this equipment.

These workers use many different tools to inspect equipment and diagnose problems. For instance, to locate distortions in signals, they may employ spectrum analyzers and polarity probes. They also commonly use hand tools, including screwdrivers and pliers, to take equipment apart and repair it.

Many telecom technicians also work with computers, specialized hardware, and other diagnostic equipment. They follow manufacturers’ instructions or technical manuals to install or update software and programs for devices.

Telecommunications equipment installers and repairers who work at a client’s location must track hours worked, parts used, and costs incurred. Workers who set up and maintain lines outdoors are classified as line installers and repairers.

The specific tasks of telecom technicians vary depending on their specialization and where they work.

The following are examples of types of telecommunications equipment installers and repairers:

Central office technicians set up and maintain switches, routers, fiber optic cables, and other equipment at switching hubs, called central offices. These hubs send, process, and amplify data from thousands of telephone, Internet, and cable connections. Telecom technicians receive alerts on equipment malfunctions from auto-monitoring switches and are able to correct the problems remotely. 

Headend technicians perform similar work to central office technicians, but work at distribution centers for cable and television companies, called headends. Headends are control centers in which technicians monitor signals for cable network companies that provide cable television and modem services to subscribers in the local area.

PBX installers and repairers set up and service private branch exchange (PBX) switchboards. This equipment relays incoming, outgoing, and interoffice telephone calls and may process Internet access and telephone communications, such as Voice over Internet Protocol (VoIP) technology.

PBX installers and repairers connect telecom equipment to communications cables. They test and repair the connections to ensure that adequate power is available and communication links work properly. They install and repair frames, supports, power systems, alarms, and telephone sets. Because switches and switchboards are computerized, PBX installers also install software or program the equipment.

Station installers and repairers—sometimes known as home installers and repairers—set up and repair telecommunications equipment in customers’ homes and businesses. For example, they set up modems to install telephone, Internet, and cable television services.

When customers have problems, station repairers test the customer’s lines to determine if the problem is inside the building or outside. If the problem is inside, they try to repair it. If the problem is outside, they refer the problem to line repairers.

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How To Become A Field Installer

Telecommunications equipment installers and repairers typically need postsecondary education in electronics, telecommunications, or computer technology and receive on-the-job training. Industry certification is required for some positions.

Education

Postsecondary education in electronics, telecommunications, or computers is typically needed for telecom technicians. 

Technical instruction in basic electronics, telecommunications, and computer science offered in community colleges and technical schools may be particularly helpful. Most programs lead to a certificate or an associate’s degree in electronics repair, computer science, or related subjects.

Some employers prefer to hire candidates with an associate’s degree, particularly for positions such as central office technicians, headend technicians, and those working with commercial communications systems.

Training

Once hired, telecom technicians receive on-the-job training, typically lasting a few months. Training involves a combination of classroom instruction and hands-on work with an experienced technician. In these settings, workers learn the equipment’s internal parts and the tools needed for repair. Technicians who have completed postsecondary education often require less on-the-job instruction than those who have not. 

Some companies may send new employees to training sessions to learn about equipment, procedures, and technologies offered by equipment manufacturers or industry organizations.

Because technology in this field constantly changes, telecom technicians must continue learning about new equipment over the course of their careers.

Licenses, Certifications, and Registrations

Some technicians must be certified to perform certain tasks or to work on specific equipment. Certification requirements vary by employer and specialization.

Organizations, such as the Society of Cable Telecommunications Engineers, offer certifications for telecom technicians. Some manufacturers also provide certifications for working with specific equipment.

Advancement

Advancement opportunities often depend on previous work experience and training. Repairers with extensive knowledge of equipment may be qualified to become manufacturing sales representatives.

Important Qualities

Color vision. Telecom technicians must be able to distinguish different colors because they work with color-coded wires.

Customer-service skills. Telecom technicians who work in customers’ homes and offices, should be friendly and polite. They must be able to teach people how to maintain and operate communications equipment.

Dexterity. Telecom technicians’ tasks, such as repairing small devices, connecting components, and using hand tools, require a steady hand and good hand–eye coordination.

Mechanical skills. Telecom technicians must be familiar with the devices they install and repair, their internal parts, and the appropriate tools needed to use, install, or fix them. They must also be able to understand manufacturers’ instructions when installing or repairing equipment.

Troubleshooting skills. Telecom technicians must be able to troubleshoot and devise solutions to problems that are not immediately apparent.

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Field Installer Demographics

Gender

Male

92.9%

Female

5.6%

Unknown

1.5%
Ethnicity

White

60.9%

Hispanic or Latino

18.4%

Black or African American

10.3%

Asian

7.2%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

81.8%

Carrier

18.2%

Field Installer Education

Schools

University of Phoenix

19.0%

Central Texas College

7.1%

Grand Rapids Community College

7.1%

Walden University

7.1%

Brown University

4.8%

Ozarks Technical Community College

4.8%

Community College of the Air Force

4.8%

Villanova University

4.8%

Weatherford College

4.8%

University of North Texas

4.8%

Onondaga Community College

4.8%

Wentworth Institute of Technology

4.8%

University of Arizona

4.8%

Central Washington University

2.4%

ITT Technical Institute-Phoenix

2.4%

Louisiana State University and A&M College

2.4%

Chattahoochee Technical College

2.4%

Lone Star College System

2.4%

University of Southern Maine

2.4%

University of Florida

2.4%
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Majors

Electrical Engineering

14.1%

Business

13.4%

Electrical Engineering Technology

11.3%

Computer Science

5.6%

Information Technology

5.6%

General Studies

4.9%

Computer Information Systems

4.2%

Education

4.2%

Computer Networking

4.2%

Project Management

3.5%

Automotive Technology

3.5%

Environmental Control Technologies/Technicians

3.5%

Mechanical Engineering

3.5%

Criminal Justice

3.5%

Precision Metal Working

2.8%

Communication

2.8%

Liberal Arts

2.8%

Management

2.1%

Fine Arts

2.1%

Electrical And Power Transmission Installers

2.1%
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Degrees

Other

40.4%

Associate

28.7%

Bachelors

17.0%

Certificate

7.2%

Masters

4.0%

Diploma

2.2%

License

0.4%
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Top Skills for A Field Installer

  1. Safety Procedures
  2. Customer Service
  3. Fiber
You can check out examples of real life uses of top skills on resumes here:
  • Provide quality customer service to clients on location, via person to person basis.
  • Worked on closed circuit television camera and intercom wiring, to include copper as well as fiber optic connections and networks.
  • Installed silt fence and silt sock in job sites to prevent sediment from running onto streets and into drains.
  • Helped develop and maintain installation procedures on apartment complexes and on commercial businesses.
  • Trouble shooting of security systems problems in relation to customers needs and concerns.

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