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Become A Field Installer

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Working As A Field Installer

  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Repairing and Maintaining Electronic Equipment
  • Getting Information
  • $51,000

    Average Salary

What Does A Field Installer Do

Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet.

Duties

Telecommunications equipment installers and repairers typically do the following:

  • Install communications equipment in offices, private homes, and buildings that are under construction
  • Set up, rearrange, and replace routing and dialing equipment
  • Inspect and service equipment, wiring, and phone jacks
  • Repair or replace faulty, damaged, and malfunctioning equipment
  • Test repaired, newly installed, and updated equipment to ensure that it works properly
  • Adjust or calibrate equipment settings to improve its performance
  • Keep records of maintenance, repairs, and installations
  • Demonstrate and explain the use of equipment to customers

Telephone, computer, and cable telecommunications systems rely on equipment to process and transmit vast amounts of data. Telecommunications equipment installers and repairers install and service this equipment.

These workers use many different tools to inspect equipment and diagnose problems. For instance, to locate distortions in signals, they may employ spectrum analyzers and polarity probes. They also commonly use hand tools, including screwdrivers and pliers, to take equipment apart and repair it.

Many telecom technicians also work with computers, specialized hardware, and other diagnostic equipment. They follow manufacturers’ instructions or technical manuals to install or update software and programs for devices.

Telecommunications equipment installers and repairers who work at a client’s location must track hours worked, parts used, and costs incurred. Workers who set up and maintain lines outdoors are classified as line installers and repairers.

The specific tasks of telecom technicians vary depending on their specialization and where they work.

The following are examples of types of telecommunications equipment installers and repairers:

Central office technicians set up and maintain switches, routers, fiber optic cables, and other equipment at switching hubs, called central offices. These hubs send, process, and amplify data from thousands of telephone, Internet, and cable connections. Telecom technicians receive alerts on equipment malfunctions from auto-monitoring switches and are able to correct the problems remotely. 

Headend technicians perform similar work to central office technicians, but work at distribution centers for cable and television companies, called headends. Headends are control centers in which technicians monitor signals for cable network companies that provide cable television and modem services to subscribers in the local area.

PBX installers and repairers set up and service private branch exchange (PBX) switchboards. This equipment relays incoming, outgoing, and interoffice telephone calls and may process Internet access and telephone communications, such as Voice over Internet Protocol (VoIP) technology.

PBX installers and repairers connect telecom equipment to communications cables. They test and repair the connections to ensure that adequate power is available and communication links work properly. They install and repair frames, supports, power systems, alarms, and telephone sets. Because switches and switchboards are computerized, PBX installers also install software or program the equipment.

Station installers and repairers—sometimes known as home installers and repairers—set up and repair telecommunications equipment in customers’ homes and businesses. For example, they set up modems to install telephone, Internet, and cable television services.

When customers have problems, station repairers test the customer’s lines to determine if the problem is inside the building or outside. If the problem is inside, they try to repair it. If the problem is outside, they refer the problem to line repairers.

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How To Become A Field Installer

Telecommunications equipment installers and repairers typically need postsecondary education in electronics, telecommunications, or computer technology and receive on-the-job training. Industry certification is required for some positions.

Education

Postsecondary education in electronics, telecommunications, or computers is typically needed for telecom technicians. 

Technical instruction in basic electronics, telecommunications, and computer science offered in community colleges and technical schools may be particularly helpful. Most programs lead to a certificate or an associate’s degree in electronics repair, computer science, or related subjects.

Some employers prefer to hire candidates with an associate’s degree, particularly for positions such as central office technicians, headend technicians, and those working with commercial communications systems.

Training

Once hired, telecom technicians receive on-the-job training, typically lasting a few months. Training involves a combination of classroom instruction and hands-on work with an experienced technician. In these settings, workers learn the equipment’s internal parts and the tools needed for repair. Technicians who have completed postsecondary education often require less on-the-job instruction than those who have not. 

Some companies may send new employees to training sessions to learn about equipment, procedures, and technologies offered by equipment manufacturers or industry organizations.

Because technology in this field constantly changes, telecom technicians must continue learning about new equipment over the course of their careers.

Licenses, Certifications, and Registrations

Some technicians must be certified to perform certain tasks or to work on specific equipment. Certification requirements vary by employer and specialization.

Organizations, such as the Society of Cable Telecommunications Engineers, offer certifications for telecom technicians. Some manufacturers also provide certifications for working with specific equipment.

Advancement

Advancement opportunities often depend on previous work experience and training. Repairers with extensive knowledge of equipment may be qualified to become manufacturing sales representatives.

Important Qualities

Color vision. Telecom technicians must be able to distinguish different colors because they work with color-coded wires.

Customer-service skills. Telecom technicians who work in customers’ homes and offices, should be friendly and polite. They must be able to teach people how to maintain and operate communications equipment.

Dexterity. Telecom technicians’ tasks, such as repairing small devices, connecting components, and using hand tools, require a steady hand and good hand–eye coordination.

Mechanical skills. Telecom technicians must be familiar with the devices they install and repair, their internal parts, and the appropriate tools needed to use, install, or fix them. They must also be able to understand manufacturers’ instructions when installing or repairing equipment.

Troubleshooting skills. Telecom technicians must be able to troubleshoot and devise solutions to problems that are not immediately apparent.

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Top Skills for A Field Installer

  1. Installation Procedures
  2. Safety Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Helped develop and maintain installation procedures on apartment complexes and on commercial businesses.
  • Skilled in customer service and negotiating compromise in project completion.
  • Fabricate ducts for high efficiency heating, ventilating, and air conditioning (HVAC) systems to maximize efficiency of systems.
  • Trouble shooting, installation and testing of electrical equipment on private yachts.
  • Installed silt fence and silt sock in job sites to prevent sediment from running onto streets and into drains.

Field Installer Demographics

Gender

Male

84.2%

Unknown

10.5%

Female

5.3%
Ethnicity

White

61.4%

Hispanic or Latino

18.0%

Black or African American

10.0%

Asian

7.3%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

83.3%

Carrier

16.7%

Field Installer Education

Schools

University of Phoenix

16.1%

Sacramento City College

7.1%

Arizona State University

5.4%

Central Texas College

5.4%

Weatherford College

5.4%

State University of New York Buffalo

5.4%

Grand Rapids Community College

5.4%

Everest Institute

5.4%

Walden University

5.4%

Brown University

3.6%

Appalachian State University

3.6%

Arkansas State University

3.6%

Center for Naval Aviation Technical Training (CNATT)

3.6%

Ozarks Technical Community College

3.6%

Radford University

3.6%

Institute of Technology Inc

3.6%

Community College of the Air Force

3.6%

California State University - Fullerton

3.6%

Villanova University

3.6%

Waukesha County Technical College

3.6%
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Majors

Electrical Engineering

14.7%

Business

13.9%

Electrical Engineering Technology

10.9%

Information Technology

6.7%

Computer Science

6.3%

Precision Metal Working

4.2%

General Studies

4.2%

Environmental Control Technologies/Technicians

3.8%

Computer Networking

3.8%

Education

3.4%

Criminal Justice

3.4%

Computer Information Systems

3.4%

Heating And Air Conditioning

3.4%

Accounting

3.4%

Automotive Technology

2.9%

Project Management

2.9%

Management

2.5%

Mechanical Engineering

2.5%

Fine Arts

2.1%

Computer Technical Support

1.7%
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Degrees

Other

39.2%

Associate

27.4%

Bachelors

19.0%

Certificate

6.9%

Masters

4.4%

Diploma

2.6%

License

0.3%

Doctorate

0.3%
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