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What does a field operation manager do?

Updated January 8, 2025
6 min read
Quoted expert
Eric Olsen

A field operation manager is responsible for monitoring the overall operational procedures of different organization's branches, ensuring the efficiency of staff's performance, and developing strategic techniques to maximize productivity and work quality. Field operation managers support the recruitment process by conducting interviews, improve project management approach, track service deliverables, handle budget and allocate resources, and identify business opportunities that would generate more revenues and increase profitability. A field operation manager must have excellent communication and leadership skills, especially in responding to customers' inquiries and concerns and resolving complaints.

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Field operation manager responsibilities

Here are examples of responsibilities from real field operation manager resumes:

  • Manage and coordinate the schedule of commercial and residential HVAC installs and service calls.
  • Manage and complete all regulatory requirements for accounts, BSA, tellers, etc.
  • Manage a team of 20 FTE, complete performance evaluations and directional guidance for focus reviews.
  • Manage payroll and operational expenses.
  • Manage trading/position control for equity and fix income portfolio management teams.
  • Manage contracted facility requirements, handle relationships with vendor logistics companies, and resolve inventory issues through electronic warehousing management systems.
  • Establish and enforce firm annual compliance and AML continuing education testing.
  • Perform quarterly surprise audits, in addition to monitor branch for BSA compliance
  • Contact vendors for generator and HVAC performance maintenance, building maintenance, and monitor repairs.
  • Act as local compliance liaison for all issues including branch regulatory examinations, AML and suitability.
  • Emphasize SOX, compliance, HMDA, government audits, and investor audits, reporting, and buy backs.
  • Review, update, and certify the accuracy of controls within the SOX 404 plan on a quarterly basis.
  • Ensure that proper QC measures are in place and that appropriate checks are applied for quality, accuracy and completeness.
  • Execute operational budgets for payroll and administration.
  • Report daily attendance, punctuality bi-weekly trainee evaluations.

Field operation manager skills and personality traits

We calculated that 24% of Field Operation Managers are proficient in Customer Service, Project Management, and Customer Satisfaction. They’re also known for soft skills such as Analytical skills, Business skills, and Customer-service skills.

We break down the percentage of Field Operation Managers that have these skills listed on their resume here:

  • Customer Service, 24%

    Coordinate necessary support services to manage client sites effectively, meet/exceed financial and operational goals, and enable quality customer service.

  • Project Management, 7%

    Execute timely and manage operational processes regarding the completion of company acquisitions and DeNovo's; provide project management status updates.

  • Customer Satisfaction, 6%

    Directed multiple crews working to meet customer requirements while maintaining a high level of communication with customers, guaranteeing customer satisfaction.

  • Oversight, 6%

    Challenged by limited resources and budget, within an organization utilizing paper-based manual processes with limited management oversight.

  • Logistics, 5%

    Managed contracted facility requirements, handled relationships with vendor logistics companies, and resolved inventory issues through electronic warehousing management systems.

  • Safety Procedures, 5%

    Organized emergency situation safety procedures, including documentation and display.

Common skills that a field operation manager uses to do their job include "customer service," "project management," and "customer satisfaction." You can find details on the most important field operation manager responsibilities below.

All field operation manager skills

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Compare different field operation managers

Field operation manager vs. Manager, center operations

The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

The annual salary of managers, center operations is $16,445 lower than the average salary of field operation managers.While their salaries may differ, the common ground between field operation managers and managers, center operations are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like project management, customer satisfaction, and performance management.

While similarities exist, there are also some differences between field operation managers and manager, center operations. For instance, field operation manager responsibilities require skills such as "customer service," "oversight," "logistics," and "safety procedures." Whereas a manager, center operations is skilled in "process improvement," "infrastructure," "osha," and "standard operating procedure." This is part of what separates the two careers.

Managers, center operations earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $68,400. On the other hand, field operation managers are paid more in the real estate industry with an average salary of $93,430.managers, center operations tend to reach similar levels of education than field operation managers. In fact, managers, center operations are 2.4% more likely to graduate with a Master's Degree and 0.5% more likely to have a Doctoral Degree.

Field operation manager vs. General manager of operations

General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

General manager of operations positions earn higher pay than field operation manager roles. They earn a $12,018 higher salary than field operation managers per year.A few skills overlap for field operation managers and general managers of operations. Resumes from both professions show that the duties of each career rely on skills like "customer service," "oversight," and "logistics. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that field operation manager responsibilities requires skills like "project management," "customer satisfaction," "safety procedures," and "pet." But a general manager of operations might use other skills in their typical duties, such as, "develop team," "financial statements," "continuous improvement," and "personnel processes."

Average education levels between the two professions vary. General managers of operations tend to reach similar levels of education than field operation managers. In fact, they're 1.7% more likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.

What technology do you think will become more important and prevalent for field operation managers in the next 3-5 years?

Eric OlsenEric Olsen LinkedIn profile

Professor, Industrial Technology and Packaging, Orfalea College of Business

We are doubling down on what we call "digital fabrication." Most manufacturing technologies we deal with now have a growing digital component that our students need to understand and be competent in. Of course, that means current hot exotics like additive manufacturing, but our students need to look at any process and realize there is probably a digitally enhanced path forward.

Field operation manager vs. Day manager

A day manager oversees the daily operations of an organization, ensuring everything runs smoothly and efficiently according to company standards and regulations. As a day manager, it is their duty to set priorities and goals, establish timelines and guidelines, manage budgets, delegate responsibilities among teams, and supervise staff performances, solving issues or concerns when any arise. They are also responsible for coordinating with night workers or managers, developing reports as necessary. Moreover, they lead staff to reach goals and implement company regulations and policies.

On average scale, day managers bring in lower salaries than field operation managers. In fact, they earn a $32,535 lower salary per year.By looking over several field operation managers and day managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer service," "payroll," and "pet." But beyond that, the careers look very different.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from field operation manager resumes include skills like "project management," "customer satisfaction," "oversight," and "logistics," whereas a day manager is more likely to list skills in "cpr," "bank deposits," "staff management," and "developmental disabilities. "

When it comes to education, day managers tend to earn similar degree levels compared to field operation managers. In fact, they're 3.7% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Field operation manager vs. Operation supervisor

Operations supervisors manage a specific operations-related team or department. They ensure that all the agreed-upon key performance indicators are being met. They also address any performance challenges and strategize on how to improve different areas in the team. They communicate team goals and balance the organization's requirements with the team's profile. Operations supervisors also manage the employees under their department. They hire for vacancies and train new employees. They also ensure that employees are properly coached for improvement. Operations supervisors are expected to be strategic, personable, and good communicators.

Operation supervisors typically earn lower pay than field operation managers. On average, operation supervisors earn a $20,225 lower salary per year.While their salaries may vary, field operation managers and operation supervisors both use similar skills to perform their duties. Resumes from both professions include skills like "customer satisfaction," "logistics," and "safety procedures. "

Even though a few skill sets overlap between field operation managers and operation supervisors, there are some differences that are important to note. For one, a field operation manager might have more use for skills like "customer service," "project management," "oversight," and "pet." Meanwhile, some responsibilities of operation supervisors require skills like "osha," "continuous improvement," "patients," and "cleanliness. "

In general, operation supervisors earn the most working in the finance industry, with an average salary of $66,587. The highest-paying industry for a field operation manager is the real estate industry.In general, operation supervisors hold similar degree levels compared to field operation managers. Operation supervisors are 2.5% less likely to earn their Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.

Types of field operation manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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