Field service coordinator job description

Looking for someone who can handle the rapid fire of incoming service calls while juggling dispatch and oversight of 6 field service technicians? This position is for someone who enjoys laying out the perfectly dispatched day for your technicians, only to get thrown curve balls, and mixing in the occasional emergency service call. If you like a fast pace and are able to think on your feet, then apply today! Are you up to the challenge?

Responsible for managing field technicians, service processes including receiving and posting all incoming service requests received by call, email or Service App. This position will plan, organize, lead and control the flow of service work in a professional, timely manner while communicating with the customer and ensuring quality repairs. This position reports to the Service Director and is cross trained with Service Technicians and Warehouse Managers.

This position will also unload any incoming freight, receive the freight into our inventory system, pull inventory for service calls and construction materials and equipment.
KEY RESPONSIBILITIES:
· Receive and post service calls into Dispatch platform for proper assignment.
· Create daily dispatch for assigned Service Technicians.
· Adjust daily dispatch according to daily incoming 911 calls.
· Communicate ETA to customer.
· Enter and Maintain customer contact information in Dispatch platform.
· Assists techs with identifying part numbers for repair and invoicing.
· Manage the warranty process for Service Department.
· Assist Sales with creating quotes when needed.
· Request Parts to be Ordered, track and communicate ETA for parts for Service jobs.
· Work with Purchasing and Inventory to pull parts for dispatch.
- Inventory Cycle counts
· Ensure all parts breakdowns are posted to server and remain current for Tech
· Input equipment detail and shop drawing for each customer in Fleetmatics.
· Manage Care: process paperwork and submit according to each Vendor submission guidelines.
· Manage other tasks assigned by Service Director.
Requirements and Qualifications
Ability to clearly communicate both written and verbally. Successful work experience as a Field Service Dispatcher or Coordinator. Outstanding decision-making skills and analytical ability. Knowledge of Service Dispatching software. Solid knowledge of QuickBooks Inventory software preferred. Ability to troubleshoot. Ability to change course of direction to take care of immediate issues. Excellent computer skills (Excel, Microsoft Word, Microsoft Office) Excellent, mature leadership capabilities.
Compensation:

•Salary Range - Based on Experience
• Review after 90 days with possible pay increase
*We are a drug free workplace and a pre-employment drug screening is mandatory*

If you have a passion for people, a desire to reach your potential and interest in becoming part of a team that serves something bigger, then we're looking for you!

Employee Package Includes:

•Start earning Paid Vacation and Paid Holidays from Day 1
•Health Insurance with 50% company contribution toward selected coverage including family plans. Multiple plans through Blue Cross PPO to choose from
•$100K Life Insurance paid 100% by company for employee
•Short-Term and Long-Term disability paid 100% by company
•Phone Allowance
Yearly Boot Allowance
Voluntary benefits offered at employee's expense

•Dental
•Vision
•Additional Life Insurance for employee and family
•Employee Assistance Program
•Many other optional benefit plans available

All benefits have a 30-day waiting period

401K with company match up to 4% of employee contribution with eligibility after 1 year of employment

Automotive Development Group where our goal is to provide equipment solutions to the Fixed Operations challenges of today!
Company DescriptionA mid-size company that has seen continued growth and recognized as a leader in our industry.

Competitive benefits, 401k, company paid life insurance, schedule flexibility, and career advancement are just the beginning of the many benefits we offer! A fast-tracked interview process is now in action. Apply now if you are an amazing and driven individual who's seeking more than just the "9-5"!

Cennox is seeking a Field Service Coordinator based in the Springfield, MO area or Remotely to provide first level support to our customers and Field Service Technicians. Our Field Service Coordinators are dynamic individuals that are self-motivated, self-directed, and work independently in a fast-paced environment. Multi-tasking, effective listening, and clear communication are key to the success of this position.

Essential Duties and Responsibilities include the following, but not limited to:

• Achieve and maintain a positive rapport with technicians to update them of their critical job status within specific time frames
• Accurately document and update customer with service status and call completion information
• Troubleshoot and dispatch service tickets to determine best resolution for issues
• Escalate unresolved issues to appropriate departments
• Assist Field Service Technicians with service tickets and lock access
• Transfer and update service call information to and from clients and technicians
• Stay current with emails, procedural updates, and call handling documentation
• Coordinate with field service to provide timely updates to clients on open service calls
• Call Management/Navigation to ensure ETA and SLA adherence by contract requirement to client
• Schedule & dispatch preventative maintenance, installations, repairs, and projects while prioritizing the work as appropriate in any given day
• Use Great Plains and TechSource applications to retrieve customer base information, inventory availability, part order status, and all work order updates, and make changes as required
• Assist with the closure of service jobs as needed in order to invoice customers on a timely basis
• Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria
• Ability to build, maintain, and contribute to a positive team workplace
• Meets productivity standards, quality metrics, and completes work in a timely manner
• Ability to work weekends and holidays, overtime may be required on an as needed basis
• Ability to work a set 9-hour shift anytime between 6am – 9pm, more specifically 12-9pm EST.
• Other duties assigned by management

We Offer Incredible Perks & Benefits including:

• Competitive Pay
• PTO Package and Paid Holidays
• Comprehensive Health, Dental, and Vision Insurance
• HSA and FSA Health Care Accounts
• 401k Savings Plan with Employer Match
• Company Paid Life Insurance
• Employee Assistance Program, and so much more!

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• Travel to multiple clinics in order to transport specimens from Healthcare clients to a FedEx facility or Aegis Laboratory
• Ensure the integrity of each Laboratory Request Form and specimen sample
• Keep records of samples shipped and shipping information associated with each
• Retrieve results via the Aegis Web Portal and deliver to client
• Monitor collection supply levels for each client and order when necessary
• Answer questions from clients regarding Aegis policies
• Complete and maintain required compliance training
• Perform administrative duties and maintain regular communication with the Regional Sales Managers and Area Sales Manager as needed and assigned
• Participate in process improvements, including process definition, measurement analysis, and implementation of controls
• Participate in proactive team efforts to achieve departmental and company goals
• Provide leadership to others through example and sharing of knowledge/skill
• Other duties as required and assigned
• Regularly lift and/or move up to 10 pounds
• Bend, twist or stoop on a repetitive and continuous basis
• Operate various business instruments, including computers, printers/scanners/fax machines, requiring manual dexterity
• Must be able to move continuously from location to location
• Must be able to remain stationary for extended periods of time, including in a vehicle
• Read paperwork and computer monitors, requiring visual acuity
• Must be able to travel extensively/sit in a vehicle for extended periods of time

A Successful Candidate Must Possess:

• High school diploma or GED required
• Valid driver’s license required (must meet insurability requirements)
• Excellent customer service, communication and organizational skills are essential to success in this role
• Ability to interact and adapt with all levels of team members
• Proven track record of meeting deadlines and prioritizing workload
• Ability to use good judgment and work independently
• Ability to handle multiple tasks without sacrificing quality

Schedule:

• This is a Part-Time Position
• 20 Hours per week
• Monday - Friday
• 8:00a - 12:00p

Aegis Sciences Corporation is an Equal Opportunity Employer