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Field service coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical field service coordinator skills. We ranked the top skills for field service coordinators based on the percentage of resumes they appeared on. For example, 29.4% of field service coordinator resumes contained customer service as a skill. Continue reading to find out what skills a field service coordinator needs to be successful in the workplace.

15 field service coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field service coordinators use customer service:
  • Provided field support to environmental consulting companies and ensured a high level of customer service and customer satisfaction.
  • Provided commercial mentoring and direction to the customer service team which eliminated unnecessary conflicts and improved efficiency.

2. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how field service coordinators use windows:
  • Oversee all projects and deployments for both Irvine and Las Vegas office Windows 2008 Server, Cisco 4506.
  • Maintained, updated and refreshed Windows and Macintosh computers in Syracuse University only multimedia lab for non-design students.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how field service coordinators use technical support:
  • Delivered aid for Technical Support and Reliability Engineers for rig site issues/problems.
  • Provided exceptional technical support to over 400 hospitals nationwide by responding quickly and efficiently to product issues and inquiries.

4. Medicaid

Here's how field service coordinators use medicaid:
  • Performed new assessments, new referrals, annual reassessments, and coordination of care for Medicaid Managed Care members.
  • Billed to Medicare, Medicaid, and 3rd party insurance.

5. Service Calls

Here's how field service coordinators use service calls:
  • Coordinated chargeable and warranty service calls to locations throughout North America and occasionally overseas.
  • Manage customer relationships and coordinate service calls with customers.

6. Home Health

Here's how field service coordinators use home health:
  • Prepared payroll and maintained home health aide schedules.
  • Performed state assessments andcoordinated services to meet the needs of Integracare Home Health

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7. Service Issues

Here's how field service coordinators use service issues:
  • Provided refresher training when needed *Assist branches in resolving issues by troubleshooting errors in ERP or service issues with customers & vendor
  • Tested cable equipment and called customers to ensure power and service issues resolved.

8. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how field service coordinators use medicare:
  • Provide facility coverage in open territories and train all new Field Service Representatives in Medicare procedures.
  • Developed strategy and distributed resources to state offices through a network of Regional Managers to introduce new Medicare Prescription Drug benefit.

9. Service Orders

Here's how field service coordinators use service orders:
  • Designed and implemented a report that consolidated scheduled service orders and completed service orders by service technician per state.
  • Monitor daily progress assignments, reassign/reschedule service orders to ensure a maximum client satisfactions.

10. Customer Complaints

Here's how field service coordinators use customer complaints:
  • Performed root cause analysis on customer complaints by tracking service and complaints.
  • Researched and answered technical questions as well as tracked customer complaints.

11. Administrative Tasks

Here's how field service coordinators use administrative tasks:
  • Completed administrative tasks, such as entering orders into computer, answering telephone calls, and maintaining medical or facility information.
  • Provided extensive administrative experience support to 25 employees, contributing to the efficiency and accuracy of the Security Administrative tasks.

12. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how field service coordinators use community resources:
  • Coordinate community resources with members to promote self-management and navigation of health systems.
  • Educate members on benefits options, researches community resources, and coordinate services.

13. Customer Support

Here's how field service coordinators use customer support:
  • Trained technicians resulting in substantial improvement to team's level of customer support delivery.
  • Define and manage consistent customer support procedures across regions.

14. Customer Satisfaction

Here's how field service coordinators use customer satisfaction:
  • Streamlined credit card processing to allow confirmation of payment during initial customer contact thus reducing callbacks and improving customer satisfaction.
  • Coordinated numerous technicians geographically according to service complaints to ensure timely response and customer satisfaction.

15. Process Improvement

Here's how field service coordinators use process improvement:
  • Participate in process improvements, including process definition, measurement analysis, and implementation of controls.
  • Conceptualized and promoted continuous process improvement taking into account internal and external customer demands.
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List of field service coordinator skills to add to your resume

Field service coordinator skills

The most important skills for a field service coordinator resume and required skills for a field service coordinator to have include:

  • Customer Service
  • Windows
  • Technical Support
  • Medicaid
  • Service Calls
  • Home Health
  • Service Issues
  • Medicare
  • Service Orders
  • Customer Complaints
  • Administrative Tasks
  • Community Resources
  • Customer Support
  • Customer Satisfaction
  • Process Improvement
  • Logistics
  • Sales Orders
  • Service Contracts
  • DOT
  • KPI
  • HVAC
  • FSC
  • Service Tickets
  • Technical Assistance
  • POS
  • Warranty Claims
  • ETA
  • Expense Reports
  • SLA
  • Call Handling
  • Management System
  • Travel Arrangements
  • Vendor Invoices
  • Customer Issues
  • Outbound Calls
  • HR
  • Inbound Calls
  • Customer Sites
  • Service Quality
  • HSE
  • CPI
  • Routine Services
  • ISO
  • SharePoint
  • Inventory Control
  • Computer System
  • DME
  • HIPAA
  • PowerPoint

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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