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Become A Field Service Specialist

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Working As A Field Service Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Field Service Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Field Service Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Field Service Specialist jobs

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Field Service Specialist Career Paths

Field Service Specialist
Driver Dispatcher Dispatcher Supervisor
Call Center Manager
6 Yearsyrs
Lead Technician Systems Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Driver Technical Support Specialist Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Truck Driver Operations Manager Service Director
Director Of Technology And Services
11 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Director, Technical Operations
11 Yearsyrs
Maintenance Technician Engineering Technician Engineer
Engineering Manager
10 Yearsyrs
Field Engineer Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Service Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Truck Driver Field Service Technician Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Service Manager Operations Manager General Manager
Managing Partner
9 Yearsyrs
Service Technician Service Manager Account Manager
Product Manager
7 Yearsyrs
Maintenance Technician Service Manager Account Manager
Sales Account Manager
6 Yearsyrs
Service Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Manager General Manager Technician
Senior Technologist
6 Yearsyrs
Lead Technician Senior Consultant Solutions Architect
Solutions Manager
8 Yearsyrs
Operations Manager Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Field Engineer Systems Engineer Technical Manager
Technical Director
7 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Field Service Specialist Demographics

Gender

Male

84.6%

Female

13.3%

Unknown

2.1%
Ethnicity

White

78.4%

Hispanic or Latino

13.3%

Asian

6.6%

Unknown

1.2%

Black or African American

0.5%
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Languages Spoken

Spanish

70.9%

Portuguese

9.1%

French

5.5%

Cheyenne

3.6%

Arabic

3.6%

German

1.8%

Greek

1.8%

Persian

1.8%

Korean

1.8%
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Field Service Specialist Education

Schools

University of Phoenix

27.1%

Texas Tech University

5.9%

ECPI University

5.1%

American InterContinental University

5.1%

The Academy

4.2%

Community College of the Air Force

4.2%

Southern New Hampshire University

4.2%

Northeastern University

4.2%

University of North Carolina at Greensboro

3.4%

Del Mar College

3.4%

Universal Technical Institute

3.4%

Salt Lake Community College

3.4%

University of Connecticut

3.4%

University of Kentucky

3.4%

Portland Community College

3.4%

Boston University

3.4%

Albany Technical College

3.4%

Colorado Technical University

3.4%

Weber State University

3.4%

University of South Florida

2.5%
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Majors

Business

14.7%

Electrical Engineering

14.5%

Computer Science

8.4%

Information Technology

7.3%

Electrical Engineering Technology

7.1%

Criminal Justice

6.1%

Computer Information Systems

5.7%

General Studies

4.4%

Computer Networking

4.4%

Management

4.2%

Communication

3.2%

Automotive Technology

2.9%

Industrial Technology

2.6%

Liberal Arts

2.6%

Accounting

2.4%

Project Management

2.1%

Drafting And Design

1.9%

Medical Technician

1.9%

Education

1.8%

Biology

1.8%
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Degrees

Bachelors

31.1%

Other

30.8%

Associate

22.0%

Masters

7.5%

Certificate

5.6%

Diploma

2.3%

Doctorate

0.6%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Field Service Specialist Salaries

Job Title Company Location Start Date Salary
Field Services Specialist IV Sap Labs, LLC Irving, TX Jan 22, 2013 $131,124
Field Services Specialist IV Sap Labs, LLC Irving, TX May 26, 2011 $124,200
Field Services Specialist IV Sap Labs, LLC Irving, TX May 18, 2010 $120,000
Field Services Specialist IV Sap Labs, LLC Palo Alto, CA Sep 27, 2011 $117,630
Field Services Specialist IV Sap Labs, LLC Burlington, MA Jan 20, 2011 $110,103
Field Service Specialist IV Yokogawa Corporation of America Sugar Land, TX Mar 31, 2014 $98,793
Coord Field Service I Baker Hughes Incorporated Mount Pleasant, PA Jun 14, 2015 $97,000
Field Service Specialist III Yokogawa Corporation of America Sugar Land, TX Aug 06, 2012 $95,313
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Mission Viejo, CA Feb 11, 2015 $95,000
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Apple Valley, CA Feb 11, 2015 $95,000
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Mission Viejo, CA Sep 29, 2015 $95,000
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Apple Valley, CA Sep 29, 2015 $95,000
Regional Field Service Specialist The Innovation Institute Orange, CA Jul 18, 2016 $93,788 -
$103,788
Field Service Specialist Band 02 Honeywell International Inc. Houston, TX Sep 17, 2015 $93,000
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Mission Viejo, CA Aug 05, 2013 $91,964 -
$137,947
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Apple Valley, CA Aug 05, 2013 $91,964 -
$137,947
Field Services Specialist Sap Labs, LLC Irving, TX Jan 22, 2016 $90,610 -
$154,020
Field Service Specialist OMAX Corporation McKinney, TX Sep 07, 2011 $86,481
Lead Field Service Specialist Honeywell International Inc. La Palma, CA Oct 29, 2014 $83,679
Field Services Specialist II Sap Labs, LLC Downers Grove, IL Feb 24, 2011 $77,000
Field Services Engineeer Varian Medical Systems, Inc. Corona, CA Sep 14, 2012 $75,442
Field Services Specialist II Sap Labs, LLC Downers Grove, IL Feb 26, 2010 $75,100
Field Service Specialist Honeywell International Inc. Herndon, VA Jun 02, 2012 $73,944
Field Services Engineeer Varian Medical Systems, Inc. Corona, CA Sep 14, 2012 $72,100
PR. Field Service Specialist Honeywell International Inc. Houston, TX Jun 19, 2010 $72,072
SR. Field Service Specialist Honeywell International Inc. Houston, TX May 17, 2010 $71,801

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Top Skills for A Field Service Specialist

OutstandingCustomerServiceTroubleShootingSafetyGuidelinesHardwareInternetSiteSurveysCustomerSatisfactionSatelliteTVSystemsRemoteCustomerEducationPrintersSetupPreventiveMaintenanceServiceCallsWindowsXPInstallSatelliteSatelliteTelevisionSystemsPCJobSiteCompanyVehicle

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Top Field Service Specialist Skills

  1. Outstanding Customer Service
  2. Trouble Shooting
  3. Safety Guidelines
You can check out examples of real life uses of top skills on resumes here:
  • Install and troubleshoot Dish systems and provide outstanding customer service to new and existing Dish clientele
  • Satellite dish installer, Trouble shooting, Service change and Help desk for Field Service Technicians.
  • Have the ability to use assigned tools properly and work within safety guidelines.
  • Bank project hardware/software conversion, replace hardware, setting up desktops, following test scripts.
  • Install high advanced receivers connected to computers and internet network and Complete all paperwork including service agreements and daily inventory.

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