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Become A Field Service Specialist

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Working As A Field Service Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Field Service Specialist Do At Siemens

* Handles emergency service calls as directed during the day and after hours.
* Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components.
* Diagnoses trouble or defect, determines corrective action, and repairs system.
* Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts.
* Tests and verifies system readings ensuring an optimal system operation.
* Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion.
* Prices, proposes and proceeds with new work as per issued guidelines.
* Completes service repairs, replacements, upgrades, adjustments, and calibration on automation systems and components following issued tasking, maintenance, troubleshooting, and installation instructions.
* Performs system checkout and assists in automation systems startups for service installed jobs.
* May coordinate electrical installation with electrical contractor at job site as required.
* Completes and submits written service orders and reports covering all aspects of each assignment and activity.
* Completes and submits timesheets and other necessary information weekly.
* If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
* Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem
* Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs
* Conducts training and development classes for customers on site or at the branch.
* Delivers technical support, coaching and direction to end users and field labor when applicable

What Does A Field Service Specialist Do At VF Corporation

* Provide best-in-class merchandising support at designated accounts across Department, Independent and Outdoor channels.
* Effectively communicate brand and technology information to retail associates and consumers
* Responsible for developing an efficient and effective event schedule to drive sell-thru and brand awareness
* Maintain strong communication with Sales, Marketing and Merchandising teams
* Provide up to date reporting on Timberland performance, competition and opportunities throughout your territory.
* Maintain an efficient and sensible travel schedule

What Does A Field Service Specialist Do At PDS Tech Inc.

* Perform basic service calls at customer sites
* Troubleshoot and determine causes of problems
* Prepare service reports
* Develop and perform customer training
* Supports, creates and revises training content
* Perform preventive maintenance, safety audits, energy audits on combustion equipment
* Provide on-call emergency telephone support on a rotating basis

What Does A Field Service Specialist Do At Orr Corporation

* All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
* Perform routine inspection and testing tasks according to OPS work instructions.
* Typical inspection and testing tasks include:
* Test and clean smoke detectors
* Test manual pull stations and other initiating devices
* Test other system inputs and outputs
* Test and verify audio visual components
* Inspect and measure weight of agent storage containers
* Record inspection and test results in the company’s electronic inspection program.
* Assist in installation and commissioning tasks with supervision.
* Other duties as assigned

What Does A Field Service Specialist Do At Watco Companies L.L.C.

* Installation and documentation of networking equipment, printers, phones and computers.
* Engaging business units to assist in finding technology solutions for each site.
* Maintaining and administering network standards, documentation, door access systems, cameras and remediation of technology issues.
* Travel, 75%
* varies greatly with company acquisitions.
* Any required safety certifications to work alone in and around rail yards.
* Personal Attributes:
* Driven to provide Customer service and self-improvement.
* Good written and oral communication skills.
* Self-motivated and ability to work with limited supervision.
* Enjoys complicated challenges.
* Ability to work in a remote satellite location away from other core team members

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How To Become A Field Service Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Field Service Specialist jobs

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Real Field Service Specialist Salaries

Job Title Company Location Start Date Salary
Field Services Specialist IV Sap Labs, LLC Irving, TX Jan 22, 2013 $131,124
Field Services Specialist IV Sap Labs, LLC Irving, TX May 26, 2011 $124,200
Field Services Specialist IV Sap Labs, LLC Irving, TX May 18, 2010 $120,000
Field Services Specialist IV Sap Labs, LLC Palo Alto, CA Sep 27, 2011 $117,630
Field Services Specialist IV Sap Labs, LLC Burlington, MA Jan 20, 2011 $110,103
Field Service Specialist IV Yokogawa Corporation of America Sugar Land, TX Mar 31, 2014 $98,793
Coord Field Service I Baker Hughes Incorporated Mount Pleasant, PA Jun 14, 2015 $97,000
Field Service Specialist III Yokogawa Corporation of America Sugar Land, TX Aug 06, 2012 $95,313
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Mission Viejo, CA Feb 11, 2015 $95,000
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Apple Valley, CA Feb 11, 2015 $95,000
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Mission Viejo, CA Sep 29, 2015 $95,000
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Apple Valley, CA Sep 29, 2015 $95,000
Regional Field Service Specialist The Innovation Institute Orange, CA Jul 18, 2016 $93,788 -
$103,788
Field Service Specialist Band 02 Honeywell International Inc. Houston, TX Sep 17, 2015 $93,000
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Mission Viejo, CA Aug 05, 2013 $91,964 -
$137,947
Regional Field Service Specialist-Socal Region The Innovation Institute, LLC Apple Valley, CA Aug 05, 2013 $91,964 -
$137,947
Field Services Specialist Sap Labs, LLC Irving, TX Jan 22, 2016 $90,610 -
$154,020
Field Service Specialist OMAX Corporation McKinney, TX Sep 07, 2011 $86,481
Lead Field Service Specialist Honeywell International Inc. La Palma, CA Oct 29, 2014 $83,679
Field Services Specialist II Sap Labs, LLC Downers Grove, IL Feb 24, 2011 $77,000
Field Services Engineeer Varian Medical Systems, Inc. Corona, CA Sep 14, 2012 $75,442
Field Services Specialist II Sap Labs, LLC Downers Grove, IL Feb 26, 2010 $75,100
Field Service Specialist Honeywell International Inc. Herndon, VA Jun 02, 2012 $73,944
Field Services Engineeer Varian Medical Systems, Inc. Corona, CA Sep 14, 2012 $72,100
PR. Field Service Specialist Honeywell International Inc. Houston, TX Jun 19, 2010 $72,072
SR. Field Service Specialist Honeywell International Inc. Houston, TX May 17, 2010 $71,801

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Top Skills for A Field Service Specialist

OutstandingCustomerServiceTroubleShootingSafetyGuidelinesHardwareInternetSiteSurveysCustomerSatisfactionSatelliteTVSystemsRemoteCustomerEducationPrintersSetupPreventiveMaintenanceServiceCallsWindowsXPInstallSatelliteSatelliteTelevisionSystemsPCJobSiteCompanyVehicle

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Top Field Service Specialist Skills

  1. Outstanding Customer Service
  2. Trouble Shooting
  3. Safety Guidelines
You can check out examples of real life uses of top skills on resumes here:
  • Install and troubleshoot Dish systems and provide outstanding customer service to new and existing Dish clientele
  • Satellite dish installer, Trouble shooting, Service change and Help desk for Field Service Technicians.
  • Have the ability to use assigned tools properly and work within safety guidelines.
  • Bank project hardware/software conversion, replace hardware, setting up desktops, following test scripts.
  • Install high advanced receivers connected to computers and internet network and Complete all paperwork including service agreements and daily inventory.

Top Field Service Specialist Employers

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