Field service specialist job description

The Field Service Specialist is responsible for providing expert technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service related problems. Demonstrate uses and advantages of products. Works closely with sales and marketing, QA/QC with research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region. Has responsibility of completing analytical analysis for trends within the field.
The ideal candidate will live in the Los Angeles, CA area.

Responsibilities

Install, check out, operate, repair, maintain, and upgrade equipment within time requirements established by service management.Provide preventative maintenance in accordance with published procedures. Keeps performance and maintenance records on the equipment.Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.Investigates and analyzes complex technical issues or equipment failures. Provides innovative, thorough, and functional solutions to more complex technical issues.Independently determines and develops approach to improve equipment efficiency and/or reduce cost of operations.Identify root cause and solve customer problems.Certified to train customers & others on technical repair of selected devices.Develop, implement and monitor account strategies Analyze service reports for technical, administrative completeness and accuracy.Analyze service documentation to determine technical trends and improvement opportunities.Assumes Area leadership role Actively participates in installation planning phase.Maintains customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.Effectively manage company assets to include vehicle, computer, trunk stock parts inventory, test equipment and tools.Serve as a technical resource to lower level personnel.Must maintain all requirements for access to customer sites, including those required through credentialing agencies.

Requirements
Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and AccessValid driver's license.Able to obtain credit approval for Corporate Credit card.Good verbal and written communication skills Independent ThinkingDetail OrientedStrong Problem solving skills Strong Interpersonal Skills

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company match, and wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

Looking for a hands-on role in Field Services? This could be your next career move!

Deciding on a new career within Valmet can be an exciting prospect. Continue your development as a Field Services Specialist in our Board and Tissue Services group.

You will be part of our NA Services team and play a crucial role in supporting our customers' operations by ensuring their equipment is running at optimum levels. You will work with cutting edge technology and tools to support the performance of the large-scale papermaking equipment at our customers' facilities located across North America. You may even have the ability to travel overseas to support targeted projects, participate in machine start ups, or assist in testing customer equipment to be delivered in North America.

On a day-to-day basis you might be traveling to the customer site to deliver critical hands-on support, or you might provide remote troubleshooting assistance from our offices. At times you may also be supporting others in the field while you research and prepare for your own service calls. In the end, our goal is to provide the highest level of commitment and service to our customers in order to move their production and performance forward.

Fully remote with 50% - 60% travel within the US, Canada and Mexico.

Our focus is on finding individuals with a strong background in mechanical experience or paper process or with a 4 year degree in paper science. We are willing to train and work with the right candidate. You will be part of a group of knowledgeable Service experts who can provide support and guidance. Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations.

What you'll need

We are looking for individuals who are self-motivated and enjoy learning new things. Strong mechanical aptitude; hydraulic and pneumatic background a plus; good communication and organizational skills required, along with strong PC skills.

We Offer

We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting. We're looking for team-oriented people with a willingness to learn and contribute to our customers' success.

Where everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together to provide solutions and services to our customers. Our commitment to moving our customers' performance forward requires creativity, technological know-how, innovation, service mindedness - and above all, team work! Find your new career at Valmet!

#Li-remote

Duke Manufacturing Company has an opening for a Field Service Specialist to join our team! Duke is a modern food service equipment manufacturer, family owned and operated for nearly 100 years with more than 700 employees worldwide. Our purpose at Duke is to Nourish Our World through integrated solutions that connect people, equipment, and technology to improve throughput, efficiency and quality.

Customer Care - Technical Support Team:

The Technical Support team has the responsibility for delivering first in performance of our customers'

technical needs. This includes; problem solving, field service support and customer service processes.

Field Service Specialist Job Responsibilities include:

• Liaison to Channel Partners, End Users and Field Technicians for assigned Value Stream,
• Manages root cause and corrective action processes for Value Streams Technical issues with...
• Supports call center for assigned Value Stream
• Available to be deployed to the field to support high priority service issues
• Advises value stream regarding customer satisfaction, product performance, and suggestions for product improvements
• Analyzes call data and deliver weekly hotspot report to the QAB and to Value Stream leader for products deployed within your Value Stream
• Support field test and validation requirements
• Provide technical service support for the commercialization process
• Train ASA network on new products and programs
• Establish and execute parts plan
• See Job Description for full list

Job Requirements

• 25% Travel - may be peak periods of > 25%
• Associates degree or higher in technical or business related field preferred
• 5+ years experience in Technical Service role

Duke is an equal opportunity employer

See Job Description for more information