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Field service specialist skills for your resume and career
Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical field service specialist skills. We ranked the top skills for field service specialists based on the percentage of resumes they appeared on. For example, 9.4% of field service specialist resumes contained customer satisfaction as a skill. Continue reading to find out what skills a field service specialist needs to be successful in the workplace.
15 field service specialist skills for your resume and career
1. Customer Satisfaction
Here's how field service specialists use customer satisfaction:
- Focus on advising premiere accounts with equipment maintenance/repair recommendations that establish customer rapport, and escalate to customer satisfaction and retention.
- Determined appropriate solutions for reported problems with usage and provided the highest quality of service in order to promote customer satisfaction.
2. Provide Customer Support
Here's how field service specialists use provide customer support:
- Provide customer support in project management of new application, installation, and integration of semi-automatic / fully automated packaging systems.
- Provide customer support activities including the modification and repair of equipment and systems.
3. Customer Support
Here's how field service specialists use customer support:
- Provided customer support, including phone instruction and remote product support.
- Performed as a field service specialist in Bombardier Customer Support.
4. Troubleshooting Support
Here's how field service specialists use troubleshooting support:
- Provide technical support for customers with routine operational problems, provide operational and equipment troubleshooting support.
- Provided troubleshooting support and installation services to customers worldwide - both remotely and on-site.
5. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Here's how field service specialists use technical support:
- Provide technical support and participate in marketing and sales activities within the customer organization.
- Provide consulting including technical support and capital equipment purchase guidance to customers.
6. Level Troubleshooting
Here's how field service specialists use level troubleshooting:
- Executed component-level troubleshooting in order to identify and resolve issues.
- Performed in-house component level troubleshooting of customer systems and circuit boards.
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Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how field service specialists use customer service:
- Contributed to continuous improvement initiatives to enhance productivity, streamline work processes and provide high quality, seamless customer service.
- Provided top level customer service by communicating to the customer estimated arrival time prior to appointment.
8. Hand Tools
Here's how field service specialists use hand tools:
- Supplied hand tools and personal protective equipment is used to attach and ground the dish with the appropriate mounting hardware.
- Test malfunctioning equipment to isolate sources of malfunctions using test meters, circuit diagrams and other hand tools.
9. Honeywell
Here's how field service specialists use honeywell:
- Manage and service Closed Circuit Surveillance systems to include Honeywell Digital Video Manager.
- Provide value-added services to Honeywell customers.
10. Customer Sites
The site used by your customers to have access to your system or program is called a customer site.
Here's how field service specialists use customer sites:
- Performed alignments, and verified all operations to factory specifications at customer sites.
- Repair and maintain customer printers, scanners, plotters, tape libraries, servers and other media devices at customer sites.
11. Preventive Maintenance
Here's how field service specialists use preventive maintenance:
- Performed preventive maintenance and repair on Florida DOT Microwave systems which provide law enforcement communications and roadside safety functions.
- Performed on-site repair and preventive maintenance on corporate and personal computers and related peripherals.
12. Ladders
Here's how field service specialists use ladders:
- Follow approved safety practices for use of tools, ladders climbing and driving.
- Climb ladders to install satellite dishes on roofs or other customer designated locations.
13. Work Ethic
Here's how field service specialists use work ethic:
- Ensured customer satisfaction by providing quality training and maintaining good work ethics.
- Demonstrate significant work ethic through a positive, motivated attitude8.
14. HVAC
Here's how field service specialists use hvac:
- Learned and applied HVAC repair techniques on refrigerator containers, trailers and vehicles.
- Performed the installation, operation, maintenance and repair of mechanical HVAC systems.
15. OSHA
Here's how field service specialists use osha:
- Started and maintained shop safety program, ensuring OSHA and 29CFR regulations were met.
- Ensured compliance with OSHA requirements and regulations on a daily basis.
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List of field service specialist skills to add to your resume
The most important skills for a field service specialist resume and required skills for a field service specialist to have include:
- Customer Satisfaction
- Provide Customer Support
- Customer Support
- Troubleshooting Support
- Technical Support
- Level Troubleshooting
- Customer Service
- Hand Tools
- Honeywell
- Customer Sites
- Preventive Maintenance
- Ladders
- Work Ethic
- HVAC
- OSHA
- Customer Relationships
- FSS
- Test Equipment
- PC
- Customer Locations
- Plumbing
- Safety Guidelines
- Service Calls
- Printers
- Customer Issues
- Customer Complaints
- PLC
- Smartphones
- Technical Assistance
- LAN
- System Troubleshooting
- Equipment Installation
- Electrical Troubleshooting
- Installation Process
- Customer Education
- Inventory Control
- VPN
- Installation Specifications
- Routine Maintenance
- Technical Issues
- Installation Sites
- Trouble Calls
- POS
- Gas Meters
- Torches
- Customer Accounts
- System Usage
Updated January 8, 2025
Updated January 8, 2025