What does a field service specialist do?
A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.
Field service specialist responsibilities
Here are examples of responsibilities from real field service specialist resumes:
- Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
- Assist major corporations in establishing new PC systems.
- Redesign TVM, LAN functionality to meet companies growing needs
- Ensure compliance with OSHA requirements and regulations on a daily basis.
- Resolve customer printing and scanning issues from primarily PC computer systems.
- Learned and apply HVAC repair techniques on refrigerator containers, trailers and vehicles.
- Perform the installation, operation, maintenance and repair of mechanical HVAC systems.
- Direct the overseeing, maintaining and installing all incoming and outgoing frac equipment.
- Start and maintain shop safety program, ensuring OSHA and 29CFR regulations are met.
- Direct helpers engage in pipe cutting, preassemble, or installation of plumbing systems or components.
- Experience in troubleshooting of DCS, TCS, BMS, PLC, field instrumentation and electrical systems.
- Install audio, video, CCTV, and DIRECTV in hotels and restaurants both locally and nationally.
- Job duties include troubleshooting unresolve problems by way of field testing, schematic tracing, and PLC base troubleshooting.
- Inspect, evaluate, analyze, troubleshoot, and repair antenna systems, transmission lines and cable air dryers.
- Respond and resolve request escalations from users; troubleshoot and perform hands on fixes of all hardware, software and peripherals.
Field service specialist skills and personality traits
We calculated that 9% of Field Service Specialists are proficient in Customer Satisfaction, Provide Customer Support, and Customer Support. They’re also known for soft skills such as Customer-service skills, Speaking skills, and Writing skills.
We break down the percentage of Field Service Specialists that have these skills listed on their resume here:
- Customer Satisfaction, 9%
Focus on advising premiere accounts with equipment maintenance/repair recommendations that establish customer rapport, and escalate to customer satisfaction and retention.
- Provide Customer Support, 7%
Provide customer support in project management of new application, installation, and integration of semi-automatic / fully automated packaging systems.
- Customer Support, 6%
Provided customer support, including phone instruction and remote product support.
- Troubleshooting Support, 5%
Provide technical support for customers with routine operational problems, provide operational and equipment troubleshooting support.
- Technical Support, 5%
Provide technical support and participate in marketing and sales activities within the customer organization.
- Level Troubleshooting, 5%
Executed component-level troubleshooting in order to identify and resolve issues.
Common skills that a field service specialist uses to do their job include "customer satisfaction," "provide customer support," and "customer support." You can find details on the most important field service specialist responsibilities below.
Customer-service skills. The most essential soft skill for a field service specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a field service specialist resume shows how their duties depend on customer-service skills: "provided 24-hour customer support for each site during and after the installation process. "
Speaking skills. Another essential skill to perform field service specialist duties is speaking skills. Field service specialists responsibilities require that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Field service specialists also use speaking skills in their role according to a real resume snippet: "configured ip addressed components via fiber optic, rf and ethernet to network switches. "
Writing skills. field service specialists are also known for writing skills, which are critical to their duties. You can see how this skill relates to field service specialist responsibilities, because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." A field service specialist resume example shows how writing skills is used in the workplace: "provided superior customer service/training by managing/troubleshooting client inquiries and request over the phone, in person and/or in writing. "
Listening skills. A big part of what field service specialists do relies on "listening skills." You can see how essential it is to field service specialist responsibilities because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how this skill is used from a resume that represents typical field service specialist tasks: "ensured customers were provided excellent customer service by listening and responding accurately to questions and concerns. "
Problem-solving skills. Another common skill required for field service specialist responsibilities is "problem-solving skills." This skill comes up in the duties of field service specialists all the time, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." An excerpt from a real field service specialist resume shows how this skill is central to what a field service specialist does: "provide excellent customer service and support during visits while diagnosing technical problems and determining proper solutions to repair concern. "
The three companies that hire the most field service specialists are:
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Compare different field service specialists
Field service specialist vs. Implementation specialist
As the name entails, implementation specialists perform tasks related to the implementation of computer software and hardware, technical systems, or solutions. They are responsible for identifying clients' needs and determining how they will use the software or systems that they have acquired. They may also assist clients in setting up their equipment and perform additional tasks such as importing client data, creating customized reports, and modifying metrics. There are certain skills and qualifications to be considered to apply for this role, which includes a bachelor's degree in business, in-depth technical knowledge, and problem-solving skills.
There are some key differences in the responsibilities of each position. For example, field service specialist responsibilities require skills like "provide customer support," "troubleshooting support," "level troubleshooting," and "hand tools." Meanwhile a typical implementation specialist has skills in areas such as "client expectations," "business processes," "project management," and "enterprise resource planning." This difference in skills reveals the differences in what each career does.
The education levels that implementation specialists earn slightly differ from field service specialists. In particular, implementation specialists are 6.0% more likely to graduate with a Master's Degree than a field service specialist. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Field service specialist vs. Installation specialist
Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.
Each career also uses different skills, according to real field service specialist resumes. While field service specialist responsibilities can utilize skills like "technical support," "hand tools," "honeywell," and "preventive maintenance," installation specialists use skills like "scaffolding," "quality measures," "plan materials," and "dishwashers."
In general, installation specialists achieve similar levels of education than field service specialists. They're 0.8% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Field service specialist vs. Integration specialist
An integration specialist is responsible for developing strategic procedures and upgrades, improving network infrastructures, and managing systems configuration. Integration specialists analyze the system's operation and its efficiency to support business functions and deliverables. They also maintain the safety and security of the networks, ensuring its accuracy and smooth navigation for operational use, especially preventing unauthorized access and activities. An integration specialist must have excellent knowledge of the technology industry and the latest trends, as well as a strong command of programming languages and system codes.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from field service specialist resumes include skills like "customer satisfaction," "provide customer support," "customer support," and "hand tools," whereas an integration specialist is more likely to list skills in "api," "java," "architecture," and "patients. "
Most integration specialists achieve a higher degree level compared to field service specialists. For example, they're 7.0% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Field service specialist vs. Information specialist
An information specialist is responsible for obtaining data through various strategies such as surveys, research, and analysis. It is essential to coordinate with different teams to learn their data needs and utilize them upon gathering. There may also be instances where an information specialist must work with other groups for tasks, such as building databases and networks. Furthermore, it is essential to ensure data integrity, protect their source's identities, adhere to all the company's policies and regulations, and abide by the state law when gathering information.
Even though a few skill sets overlap between field service specialists and information specialists, there are some differences that are important to note. For one, a field service specialist might have more use for skills like "customer satisfaction," "provide customer support," "customer support," and "troubleshooting support." Meanwhile, some responsibilities of information specialists require skills like "patients," "data entry," "foia," and "management system. "
In general, information specialists hold similar degree levels compared to field service specialists. Information specialists are 4.8% more likely to earn their Master's Degree and 1.5% more likely to graduate with a Doctoral Degree.Types of field service specialist
Updated January 8, 2025
