How to hire a field service supervisor

How to hire a field service supervisor, step by step

Here's a step-by-step field service supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a field service supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new field service supervisor
• Step 8: Go through the hiring process checklist

What does a field service supervisor do?

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1. Identify your hiring needs

   Before you post your field service supervisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a field service supervisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A field service supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, field service supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of field service supervisor salaries for various roles:

   Type of Field Service Supervisor	Description	Hourly rate
   Field Service Supervisor		$16-39
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68
   Service Manager	Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department... Show more	$22-55

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Satisfaction
   • Safety Procedures
   • OSHA
   • HVAC
   • Government Regulations
   • Customer Expectations
   • CDL
   • Direct Supervision
   • Customer Materials
   • Windows
   • Technical Support
   • Preventative Maintenance
   • DHL

   Check all skills

   Responsibilities:

   • Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
   • Comply at all times with FAA, TSA, and U.S. Customs guidelines and regulations.
   • Satellite head end and RF distribution system design.
   • Perform break/fix repair on printers, servers and workstations.
   • Complete reports to the FAA anytime there are an incident involving an aircraft.
   • Coordinate route for field service technician on daily repairs of HVAC equipment as well as routine maintenance schedules.

   More field service supervisor duties

3. Make a budget

   Including a salary range in your field service supervisor job description is one of the best ways to attract top talent. A field service supervisor can vary based on:

   • Location. For example, field service supervisors' average salary in maine is 43% less than in washington.
   • Seniority. Entry-level field service supervisors 59% less than senior-level field service supervisors.
   • Certifications. A field service supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a field service supervisor's salary.

   Average field service supervisor salary

   $53,079yearly

   $25.52 hourly rate

   ---

   Entry-level field service supervisor salary

   $34,000 yearly salary

   Updated December 16, 2025

   Average field service supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$70,451	$34
   2	New Jersey	$63,465	$31
   3	Massachusetts	$59,433	$29
   4	Maryland	$58,598	$28
   5	Illinois	$58,019	$28
   6	Pennsylvania	$55,966	$27
   7	Michigan	$55,198	$27
   8	New York	$54,459	$26
   9	Arizona	$53,423	$26
   10	Wisconsin	$53,030	$26
   11	Oregon	$52,837	$25
   12	Colorado	$52,801	$25
   13	Nebraska	$47,043	$23
   14	Texas	$46,958	$23
   15	Nevada	$44,210	$21
   16	Indiana	$44,042	$21
   17	Minnesota	$43,909	$21
   18	New Mexico	$42,928	$21
   19	Ohio	$42,871	$21
   20	Florida	$42,249	$20

   Average field service supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	WEC Energy Group	$105,642	$50.79
   2	Nabors Industries	$98,261	$47.24	5
   3	Altice USA	$97,529	$46.89	2
   4	Patterson-UTI Energy	$91,626	$44.05	13
   5	AccentCare	$90,470	$43.50	3
   6	Boston Public Schools	$89,707	$43.13	5
   7	AVANGRID	$87,507	$42.07
   8	EMCOR Group	$84,946	$40.84	33
   9	City of Memphis	$81,766	$39.31
   10	Schlumberger	$81,021	$38.95	15
   11	Harsco	$80,128	$38.52	1
   12	RemX	$76,577	$36.82
   13	Cummins	$76,528	$36.79	136
   14	NRG Energy	$75,468	$36.28
   15	Altec	$70,752	$34.02	1
   16	TOMRA	$70,294	$33.80	23
   17	Johnson Controls	$69,760	$33.54	82
   18	Airgas	$65,371	$31.43	13
   19	Republic Services	$64,241	$30.89	32
   20	Clean Harbors	$63,731	$30.64	324

4. Writing a field service supervisor job description

   A good field service supervisor job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a field service supervisor job description:

   Field service supervisor job description example

   At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally. Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including an annual Success Share bonus, retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options including a zero employee payroll contribution for an HSA health insurance option with an employer contribution that adds $1,200.00 per year. Spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.
   
   Managing the day-to-day Field Service Department Operations, field service office functions, interfaces with customers, parts department employees, and entire service staff. Communicates company Vision, Mission, Basics, and Philosophy to all employees. Selects and develops the necessary manpower to maintain a functional field service staff in line with overall company policies and forecasts. Assists in the development and supervision of the execution of an annual training program for field technicians. Administers and maintains adequate, neat, and safe offices, shop areas, yards, vehicles, and tools. Provides input on the need for changes to the service department's philosophy, strategy, capital investments, and budgets. Must maintain exceptional customer service standards. Establish and assist in directing workflow. Directs and reviews established paper flow of job quotes, work orders, work in process, job closing routines, customer invoicing, purchase order routines, time cards, expenses, overtime, and OEM programs. Assist in the development of rebuild practices, parts reusability practices, flat total programs, sales promotion programs, and general repair level guidelines.
   COMPETENCIES:
   
   Individual must be highly motivated, with excellent Leadership skills, superior communication, and customer interaction skills along with good organizational skills. Must have strong computer skills.
   
   JOB QUALIFICATIONS:
   
   High School Diploma. Prior industry knowledge of the products along with a technical background of the products sold and serviced.
   
   Ability to handle multiple tasks and have a teamwork ethic. The preferred candidate will have supervisory experience as well as knowledge of servicing diesel engines and generators.
   
   PHYSICAL REQUIREMENTS :
   
   Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
   
   EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor

   Copy this example

   

5. Post your job

   To find field service supervisors for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any field service supervisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level field service supervisors with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your field service supervisor job on Zippia to find and recruit field service supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit field service supervisors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new field service supervisor

   Once you've decided on a perfect field service supervisor candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a field service supervisor?