Field service supervisor job description

At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally. Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including an annual Success Share bonus, retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options including a zero employee payroll contribution for an HSA health insurance option with an employer contribution that adds $1,200.00 per year. Spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.

Managing the day-to-day Field Service Department Operations, field service office functions, interfaces with customers, parts department employees, and entire service staff. Communicates company Vision, Mission, Basics, and Philosophy to all employees. Selects and develops the necessary manpower to maintain a functional field service staff in line with overall company policies and forecasts. Assists in the development and supervision of the execution of an annual training program for field technicians. Administers and maintains adequate, neat, and safe offices, shop areas, yards, vehicles, and tools. Provides input on the need for changes to the service department's philosophy, strategy, capital investments, and budgets. Must maintain exceptional customer service standards. Establish and assist in directing workflow. Directs and reviews established paper flow of job quotes, work orders, work in process, job closing routines, customer invoicing, purchase order routines, time cards, expenses, overtime, and OEM programs. Assist in the development of rebuild practices, parts reusability practices, flat total programs, sales promotion programs, and general repair level guidelines.
COMPETENCIES:


Individual must be highly motivated, with excellent Leadership skills, superior communication, and customer interaction skills along with good organizational skills. Must have strong computer skills.


JOB QUALIFICATIONS:


High School Diploma. Prior industry knowledge of the products along with a technical background of the products sold and serviced.

Ability to handle multiple tasks and have a teamwork ethic. The preferred candidate will have supervisory experience as well as knowledge of servicing diesel engines and generators.


PHYSICAL REQUIREMENTS
:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.


EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor

PriceWalgren, division of KOCH Finishing Systems is currently hiring for an experience Field Service Supervisor to oversee all aspects of installation of automated finishing system equipment. Construction/Installation to include but not limited to the processes and services for rigging, setting, wiring, plumbing, and installation of automated finishing equipment.
Duties & Responsibilities

Manage onsite/offsite safety standards and hazards per mandated site protocols/security Complete daily safety audit, risk assessment and reporting Prepare and file daily reports/pictures/documentation of overall site installation Oversee day to day activities on-site and in the field Manage client's expectations, project field employees/sub-contractors/vendors Manage project according to schedule to ensure we meet client's expectations Perform installation of equipment, including, but not limited to uncrating; assembling; setting or lifting products into place; leveling; connecting utilities; and testing systems Inspect Bill of Materials [BOM] to ensure accuracy of field deliveries cross-referenced with associated and supplied drawings Devise and implement completion strategy, action lists and plans Ensure compliance with our company and client's company or government regulations Keep accurate records of attendance and timesheets Provide positive direction to motivate quality performance Schedule and track assignments Communicate opportunities to the Project Manager to capture change orders Record and communicate contractual critical path issues to ensure timely execution daily to PM Secure local material to complete project if required Maintains workflow and ensures availability of proper material, tools & equipment Interacts with project management, manufacturing & engineering to resolve problems that interferes with installation of equipment and productivity

Physical, Mental and Environmental Requirements:
Stand, walk, reach, use hands to finger, handle, or feel. Talk and hear. Stoop, kneel, crouch, crawl, sit, climb, and balance. Lift up to 70 pounds unassisted.

Required Education, Experience, and Training
Associate degree in Electronics, Mechanical or similar degree, plus one year of related experience, or a High School Diploma/GED with a minimum of five years of experience Technical Training Certification preferred Excellent capability and aptitude for mechanical, electrical, controls-based installation and troubleshooting preferred but will consider other acquired related skill set/proficiencies.

Requisite Knowledge, Skills, and Abilities:
Excellent problem-solving and troubleshooting skills of custom machinery/controls systems Strong project management abilities with ability to lead and delegate Proven leadership skills with a large and diverse workforce Proficiency with Microsoft office suite Ability to read and understand AutoCAD drawings Excellent written and communication skills OSHA-30 Certification or able to obtain in first 90-days Demonstrated & ability to build strong interpersonal and customer service skills Demonstrated ability to work effectively with minimum supervision, with strong business acumen. Ability and willingness to travel approximately 70% of the time both domestically and internationally, as required. Ability and willingness to possess and maintain a valid passport and driver's license.

Equal Opportunity Employer: disability/veteran

Other details
Job FamilySUPV Pay TypeSalary Employment IndicatorRegular Travel RequiredYes Travel %50 Required EducationAssociate Degree

Field Service Supervisor/Field Service Technician at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What's in it for YOU?

Excellent Compensation Packages Medical, Dental and Vision Benefits Effective on Day 1 401k Package and Profit Sharing Associate Discounts and Community Giveback Programs College Tuition Savings Program Caring Family Culture Toward all Associates Certified as a FORTUNE Great Place to Work Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups Family owned for 80+ years


Position Summary:


As a
Field Service Supervisor/Field Service Technician
with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.


Do YOU Possess These Skills and Attributes?


Exceptional Time Management Professional and Positive Attitude Computer and Networking Experience Exceptional Customer Service, Planning, and Problem-Solving Effective Interpersonal and Communication Skills while Presenting and Negotiating Field Repair in a Dental/Medical Environment


Do These Responsibilities Interest YOU?


Assist, coach, evaluate, and improve performance of regional service/installation technicians Collaborate with Regional Sales Manager to achieve regional labor sales goals Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work Hold Service Technicians accountable for responsibilities Coordinate/conduct regularly scheduled meetings with all Regional Personnel Ensuring high customer service satisfaction rates


Do YOU Meet These Requirements?


Education/Experience: Associate Degree in: Business or BioMed Technology 3-5 Years' Experience in a Service Industry Previous management experience Physical: Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders Ability to work in tight spaces Frequent traveling to customer sites (daily) and occasional use of power tools


Who We Are: It's our Mission to Drive Dentistry Forward


Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?"

If you enjoy working for a progressive company who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!