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Field service supervisor skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical field service supervisor skills. We ranked the top skills for field service supervisors based on the percentage of resumes they appeared on. For example, 18.3% of field service supervisor resumes contained customer service as a skill. Continue reading to find out what skills a field service supervisor needs to be successful in the workplace.

15 field service supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field service supervisors use customer service:

Ensured continuous communication with field supervisors and other key stakeholders addressing and responding to their operational needs for excellent customer service.
Facilitate gathering of feedback related to potential improvements to processes, quality customer service, and product innovations and promotions.

2. Customer Satisfaction

Here's how field service supervisors use customer satisfaction:

Communicate effectively with both Operation Supervisor and customer to ensure a high level of performance and customer satisfaction.
Worked with sales management to promote business growth by advising on customer activities and conducting customer satisfaction surveys.

3. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how field service supervisors use safety procedures:

Monitored employee performance and adherence to safety procedures and policy.
Enforced all safety guidelines and implemented new safety procedures.

4. OSHA

Here's how field service supervisors use osha:

Enforced and ensured compliance with company, OSHA, DOT, and FAA policies, rules, regulations and laws.
Developed an in-depth knowledge of EPA, OSHA, and DOT regulations pertaining to hazardous waste shipments.

5. HVAC

Here's how field service supervisors use hvac:

Provided advanced technical support to HVAC Field Service Technicians working in both residential and commercial applications.
Supervised utility crews in HVAC, electrical, carpentry, plumbing, supply and maintenance on all village houses on Ft.

6. Government Regulations

Government regulations refer to the guidelines that the governing body sets for all types of activities. Most of them are in a universal language like English so that a common man can easily understand them.

Here's how field service supervisors use government regulations:

Operate company vehicles while observing company and government regulations.
Ensured pickup and delivery of all material from/to accounts in accordance with DHL guidelines, customer expectations and government regulations.

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7. Customer Expectations

Customer expectations refer to coordinating customers' needs and wants into a complete design of their project with vision or product placement. The skill involves providing design consultation to determine and recommend service and product options to meet customers' needs. Tools needed to complete it include strong selling skills, IT, analytical, team-work, communication, commercial awareness, and excellent interpersonal skills. In contrast, the objectives are to achieve sales goals, product knowledge, design process, and customer expectations.

Here's how field service supervisors use customer expectations:

Directed eighteen 911 virtual dispatch technicians in exceeding customer expectations for system maintenance, permitting no missed service level agreements.
Facilitated the proper pickup and delivery of customer material in accordance with DHL guidelines and customer expectations.

8. CDL

Here's how field service supervisors use cdl:

Retain a perfect driving record with a Class a CDL with hazmat and tanker endorsements.
Obtain a class A CDL and keep hazmat and air breaks endorsements.

9. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how field service supervisors use direct supervision:

Direct supervision of millwrights, iron workers and electricians for installation of structural steel, mechanical and electrical equipment.
Direct supervision of Equipment Operators and Service Supervisors towards the successful completion of assigned jobs.

10. Customer Materials

Here's how field service supervisors use customer materials:

Supervised and directed pickup and delivery of customer material to maximize profitability and ensure the highest levels of service and quality.
Provided operational management and support to ensure efficient and timely pick-up and delivery in the handling of customer materials and shipments.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how field service supervisors use windows:

Completed several projects including Windows XP to Windows 7 Professional migration, ticketing software installation, and remote software upgrades.
Created documentation for conversion process from ART-5450 VIA PC to Dell Desktop for Windows 7 Professional 32bit and 64bit images.

12. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how field service supervisors use technical support:

Worked one-on-one with subordinates to assure productivity and training goals were accomplished, plus technical support.
Developed comprehensive Technical Support Department and trained field service persons in repair and maintenance.

13. Preventative Maintenance

Here's how field service supervisors use preventative maintenance:

Created numerous technical documents for preventative maintenance, standard operating procedures, and quality control for internal and customer use.
Implemented Preventative Maintenance Schedule for equipment and divided accordingly to Service Technicians covering specified areas.

14. DHL

Here's how field service supervisors use dhl:

Service Center Supervisor, Lead Courier, Courier.DHL is the global market leader of the international express and logistics industry.
Researched and recovered 2 valuable packages for one of DHL's key customers after labels had fallen off.

15. Level Troubleshooting

Here's how field service supervisors use level troubleshooting:

Executed component-level troubleshooting in order to identify and resolve issues.

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List of field service supervisor skills to add to your resume

The most important skills for a field service supervisor resume and required skills for a field service supervisor to have include:

Customer Service
Customer Satisfaction
Safety Procedures
OSHA
HVAC
Government Regulations
Customer Expectations
CDL
Direct Supervision
Customer Materials
Windows
Technical Support
Preventative Maintenance
DHL
Level Troubleshooting
Strong Customer Service

Direct Reports
Service Calls
Equipment Maintenance
Sales Growth
Performance Reviews
Customer Sites
PC
Customer Relations
Corrective Action
Sales Management
Safety Regulations
Technical Assistance
KPI
Organizational Policies
Customer Complaints
Completion Dates

Performance Management
Punctuality
PLC
Export Regulations
Service Contracts
Problem Resolution
Frac
Performance Evaluations
Customer Support
Safety Training
Expense Reports
Service Quality
Customer Issues
Performance Appraisals

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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