Field Service Technician - Cedar Rapids, IA
Field service technician job in Cedar Rapids, IA
At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals:
Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
Company leaders have many years of hands-on Field Service experience in this industry and many others
Tremendous focus is placed on employee technical and leadership development
Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
Company-wide commitment to promoting a strong work/life balance
An employer-of-choice for Veterans with technical backgrounds
The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.
RESPONSIBILITIES:
ROLE
Perform service tasks as assigned and as per company policies and procedures
Capable of working under direct supervision or independently based upon training completion
Render on-site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices per published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY
Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines - “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
Maintain individual inventory and perform cycle counts in accordance with company policy
Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates per company guidelines
Attend Customer Meetings as required
PERFORMANCE
Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
QUALIFICATIONS
Experience (one or more of the following)
ASEET or AMEET, or progress towards, is preferred
High School or Vocational School Diploma
2-4 years military experience in a related technical field
0-2 years of relevant industry experience
Interpersonal and Administrative Skills
Communicate professionally and respectfully in both written and verbal forms
Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
Collaborative with peers, customers, suppliers, and leadership
Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
Technical skills
Make basic site evaluation skills to include: environmental temperature, and general operating conditions
Familiarity with electrical / electronic test equipment and fundamentals
Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
Employ elementary fix/repair techniques based on directed supervision
Complete service tasks and return unit to full operating conditions based upon directed supervision
Summarize and report all work related tasks performed in written and verbal form
Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)
WORKING CONDITIONS:
Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver's license
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
PHYSICAL REQUIREMENTS:
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry
and
the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Auto-ApplyField Service Maintenance Technician
Field service technician job in Council Bluffs, IA
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment.
· Independently performs maintenance as per industry standards.
· Works with customer counterparts to optimize maintenance, reliability, and preventative maintenance procedures.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data.
· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.
· Troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.
· Completes and conducts on-the-job training and technical self-study programs for career development.
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 10 years of related experience in specific industry; or, 12 years of experience in specific industry.
· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
· Must be able to use basic hand tools and specialized tools as appropriate.
· Extensive travel required. (Local, National). Applicants can live anywhere within the Continental U.S
Desirable KSAs:
· Experience in condition based maintenance techniques, precision mechanical alignments, and maintenance of applicable process equipment.
· Experience in programmable logic controllers, field device troubleshooting, and maintenance of electrical drive and motor systems.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
Auto-ApplyMicro Soldering Technician / Repair Technician
Field service technician job in Cedar Falls, IA
Pay Range: $18 - $20 / hour starting compensation + full benefits package
Full Time - Monday through Friday 9a - 5p
We're seeking a Micro Soldering Technicians to perform precision board-level diagnostics and component repairs on complex electronic equipment. This role involves working on high-density circuit boards and maintaining equipment uptime through accurate and reliable component-level rework. This is a direct hire opportunity, where the right fit candidates will go directly onto the hiring company's payroll. The hiring company is willing to offer on the job training, but the right fit candidate will have some experience or education in electrical or mechanical fields.
Key Responsibilities
Perform micro soldering and precision rework on multilayer circuit boards and high-density electronic assemblies
Replace components such as MOSFETs, temperature sensors, PICs, resistors, capacitors, power drivers, and small surface-mount ICs
Identify and diagnose hardware and software issues in a timely manner, utilizing diagnostic tools and technical expertise.
Troubleshoot circuitry using multimeters, oscilloscopes, thermal tools, and diagnostic fixtures
Utilize microscopes, hot air stations, fine-tip soldering irons, and rework equipment
Document repairs, findings, and test results accurately in internal systems
Required Skills & Experience
High school diploma or equivalent; technical certifications or vocational training in electrical or mechanical fields preferred.
Micro soldering and PCB rework experience (preferred). Willing to train the right fit candidate
Ability to interpret schematics, board layouts, and test-point documentation
Excellent fine-motor skills and attention to detail
Ability to lift up to 45 pounds
Preferred Qualifications
Experience with high-power electronics, industrial control boards, servers, telecom hardware, or similar equipment
A P P L Y T O D A Y
Interested in learning more? Great! Please share a copy of your resume with:
Amanda@careerpros.com or text: 563-663-9119
Nondestructive Evaluation Technician
Field service technician job in Cedar Rapids, IA
Please find below the job details:
Title: NDE Technician 4
Client: Aerospace & defense
Duration: 12+ months with possibility of temp to perm (Performance Based)
Key Responsibilities
In-Circuit Test (ICT) factory support.
May include generating new ICT programs, updating existing ICT programs, debugging, analysis, electronics troubleshooting, machine troubleshooting, vendor communications, 5S duties, and other related needs.
APT-1600 ICT program conversions utilizing Valor Process Prep software.
Support bringing (3) newly purchased APT-1600 Takaya test systems online in the factory and converting ICT programs off prior APT-9411/APT-1400 platforms.
Key Skillset:
Must have experience with Takaya ICT programming and test equipment.
Must have experience with Valor Process Prep software or Test Expert software.
Prior experience with test equipment and test solutions.
Prior experience in a manufacturing or lab environment.
Sharp analytical and problem-solving skills.
Solid communication skills.
Ability to take initiative.
Ability to excel in a team environment and interact with various teams.
Willingness to continually learn.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Principal or Senior Principal Network and Communications Field Service Engineer
Field service technician job in Melbourne, IA
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Aeronautics Systems is looking to add a **Principal or Senior Principal Network and Communications Field Service Engineer** to our team at **RAAF Base Edinburgh** near **Adelaide, Australia** .
This position will receive daily tasking and prioritization from their site lead. The selected candidate will be responsible for operations and maintenance support of the MQ-4C Triton network and communications systems at a Forward Operating Base (FOB).
**Duties and Responsibilities:**
+ Provide real time support for flight operations and maintenance, addressing any issues related to communications and networking to include fault isolation, remediation, and resolution.
+ Perform field integration, troubleshooting, and repair of communications and data link systems in military flight test environment, including operations on a flightline, in a hangar, and in command-and-control centers.
+ Adherence to checklists and procedures to ensure repeated success and providing redlines to procedures when necessary.
+ Communicate complex technical issues to local support, the Degrader Action Cell (DAC), Main Operation Bases (MOBs), and Responsible Engineers (REs).
+ Support and lead air crew engagement for proper techniques in solving complex analysis of technical problems that arise during operations.
+ Assist with trend analysis as needed for Responsible Engineers (REs).
+ Perform/support review and analysis of supplier design data and definition of functional test requirements including acceptance, qualification, and system integration.
+ Take responsibility for the testing, maintenance, and integration of Comms and Networks equipment to include radio terminals, software loads, switches, routers, and firewalls required to support ground and flight test operations.
+ Work with system admins, maintainers, and onsite personnel to troubleshoot and repair any internal operational issues.
** The selected candidate will be put on a temporary Domestic Assignment and will report to our San Diego, CA site daily prior to international deployment while clearance(s), Visa(s), and other documents are processing. The employee will go through training in San Diego during this period. **
**The expected timeline before deployment is 3-4 months but this will vary.**
Initially, this position will work a 9/80 shift. **As the program matures, the shifts may become 12-hour shifts that could include nights, weekends, and/or holidays.**
The selected candidate will be required to work full-time, on-site in Australia. This position requires the ability to **travel up to 50%** of the time once in final location.
_This position can be filled at either the Principal Field Service Engineer OR Senior Principal Field Service Engineer level, depending upon the qualifications below._
**Basic Qualifications for Principal Field Service Engineer:**
+ Bachelor's Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline and 5 years of related engineering experience; OR a Master's degree in a STEM discipline and 3 years of related engineering experience; OR a PhD in a STEM discipline and 1 year of related engineering experience.
+ Ability to obtain and maintain DoD 8140 approved IAT Level II (or higher) compliant certification. Examples include: Security+CE, CCNP, and CISSP. This certificate must be obtained within a reasonable amount of time as determined by the company to meet its business needs.
+ Competence in Linux, troubleshooting, engineering documents, tools and equipment
+ Familiarity with comms/networking operations
+ Ability to support assignment at location (RAAF Base Edinburgh in Australia) for minimum of 18 months
+ Ability to pass a new hire physical if determined necessary by Company, based on OCONUS location.
+ **Active** **DoD** **Top Secret** clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation).
+ Ability to obtain and maintain SCI access.
+ Ability to obtain a CI Polygraph.
+ Ability to obtain and maintain Special Access Program (SAP) clearance. This SAP must be obtained within a reasonable amount of time as determined by the company to meet its business needs.
**Basic Qualifications for Senior Principal Field Service Engineer:**
+ Bachelor's Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline and 8 years of related engineering experience; OR a Master's degree in a STEM discipline and 6 years of related engineering experience; OR a PhD in a STEM discipline and 4 years of related engineering experience.
+ Ability to obtain and maintain DoD 8140 approved IAT Level II (or higher) compliant certification. Examples include: Security+CE, CCNP, and CISSP. This certificate must be obtained within a reasonable amount of time as determined by the company to meet its business needs.
+ Competence in Linux, troubleshooting, engineering documents, tools and equipment
+ Familiarity with comms/networking operations
+ Ability to support assignment at location (RAAF Base Edinburgh in Australia) for minimum of 18 months
+ Ability to pass a new hire physical if determined necessary by Company, based on OCONUS location.
+ **Active** **DoD** **Top Secret** clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation).
+ Ability to obtain and maintain SCI access.
+ Ability to obtain a CI Polygraph.
+ Ability to obtain and maintain Special Access Program (SAP) clearance. This SAP must be obtained within a reasonable amount of time as determined by the company to meet its business needs.
**Preferred Qualifications for both levels:**
+ Active DoD 8140 approved IAT Level II (or higher) compliant certification. Examples include: CCNA Security, Security+CE, CCNP, and CISSP
+ Technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, firewalls, switches
+ Experience with test equipment: network analyzers, spectrum analyzers, signal generators
+ Cisco Certified Network Associate (CCNA) certification
+ Experience with communication technologies; examples include Internet Protocol (IP) networks, Voice over IP (VoIP), Information Assurance (IA), satellite and Line-of-Sight (LOS) RF communications, control interfaces, and co-site interference
+ Operations and Maintenance experience at a field site
Primary Level Salary Range: $85,600.00 - $128,400.00
Secondary Level Salary Range: $106,800.00 - $160,200.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Service CCaaS Technology Delivery Lead
Field service technician job in Des Moines, IA
We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency.
The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
Job Description:
Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.
The work:
+ Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions
+ Develops strong working relationships with the senior management team and identifies follow-on project opportunities
+ Manages and contributes to development of the platform migration and global roll out strategy and execution
+ Works with software and technology partners to design & deliver Service-focused solutions
+ Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
+ Manages day to day on-shore and off-shore project teams during the project lifecycle
+ Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
+ Manages experience-led teams in developing strategic vision and creative UI/UX design
+ Interacts with client stakeholders for business justification, funding, scope, and timeline
+ Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Basic Qualifications:
+ 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions.
+ 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change.
+ 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
+ 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc.
+ 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
Good to have (preferred skills):
+ Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
+ 5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
+ Experience in algorithmic decisioning or interactive management
+ Strong understanding of PCI/PII security and data privacy requirements
+ Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
+ Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
+ Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York/New Jersey $122,700 to $338,300
Washington $141,100 to $311,200
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Technical Lead-Valve Condition Monitoring Service
Field service technician job in Marshalltown, IA
We are seeking a highly skilled and motivated **Technical Lead** to oversee the implementation phase, support activities, and continuous improvement of our **Valve Condition Monitoring (VCM)** data collection models. This strategic global and hands-on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long-term reliability of VCM services across diverse industrial environments.
**Key Responsibilities:**
**1. Technical Support for Global Opportunities**
+ Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities.
+ Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs.
+ Act as a technical liaison between regional teams and central engineering, software development, and support resources.
+ Ensure compliance with industry standards and internal quality protocols during service implementation.
**2. Service Sustainment & Troubleshooting**
+ Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues.
+ Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance.
+ Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues.
+ Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction.
+ Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices.
+ Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence.
+ Develop and maintain documentation, including service manuals, troubleshooting guides, Functional Design Specifications, and FAQs.
+ Identify recurring issues and lead root cause analysis efforts to implement long-term solutions.
**3. Development & Deployment of Online Data Collection Solutions**
+ Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems.
+ Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity.
+ Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness.
**4. Ownership of VCM Implementation Process**
+ Define, document, and continuously improve the end-to-end VCM implementation process.
+ Ensure consistent execution across projects, including planning, installation, commissioning, and validation.
+ Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams.
**Qualifications, Experience & Skills:**
**Required Qualifications**
+ **Education:** Bachelor's degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience.
+ **5 Yr experience in IT/OT systems** for industrial and enterprise environments, including networking, credential management, domain services, and application integration.
+ **OT Networking & ICS Security:** Experience with secure data architectures, including Purdue Model zones/levels, firewalls/jump servers, secure remote access, data diodes/unidirectional gateways, and segmented architectures in plant environments.
+ Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies.
+ **Troubleshooting & Sustainment:** Proven experience in customer-facing technical role, root cause analysis ( **RCA)** process, diagnosing **anomalies** , **connectivity issues** , and **system failures** across field devices and control network.
+ **Cross‑functional leadership:** Experience acting as a **technical authority/liaison** across regional teams, central engineering, and customer stakeholders; able to run workshops and **deliver training** .
+ Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels.
+ Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented.
+ **Documentation & Process:** Able to **define, document, and continuously improve** implementation processes, create **service manuals & troubleshooting guides** , and maintain high-quality knowledge base content.
+ Excels at self-managing workload and executing multiple concurrent projects to meet deadlines.
+ Ability to effectively interact with all levels of the organization to meet milestones.
**Preferred Qualifications**
+ **Experience in** **industrial automation** or **asset management/condition monitoring** , including commissioning, support, and troubleshooting of instrumentation or control systems in process industries.
+ **Instrumentation:** Hands-on with control valves, positioners/digital valve controllers, instrumentation protocols (HART/FOUNDATION Fieldbus/Modbus).
+ Good understanding of **predictive maintenance** and valve diagnostics technologies.
+ **Instrumentation:** Experience with Emerson DVCs, ValveLink software, Asset Management Systems, smart instrumentation; calibration and loop checks.
+ **Cybersecurity:** Familiarity with **IEC/ISA 62443** standard and **NIST SP 800‑82** guide.
+ **End-to-end solution implementations:** Designed and deployed secure architectures from field device/positioner → control network → historian/cloud → analytics.
+ **Cyber-OT collaboration:** Worked with **cybersecurity/IT/engineering** to meet **policy/standard requirements** , including segmentation, hardening, logging, and remote access governance; successfully integrated **data diodes** without impacting operations.
**Our Culture & Commitment to You:**
+ At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
+ We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
\#LI-AN1
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Work Authorization**
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25030295
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Computer Field Technician
Field service technician job in Des Moines, IA
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 4-6 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Senior Service Technician-HVAC-R
Field service technician job in Marshalltown, IA
SRV Temperature Solutions is a premier HVAC/Refrigeration company. We pride ourselves in providing innovations in HVAC/Refrigeration practices, nurturing clients into friends, and developing amazing employees. We provide services in commercial and industrial locations across Utah. Our clients always come first and our team members are dedicated to making sure we exceed each client's expectations.
Job Skills / Requirements
NOW HIRING: REFRIGERATION TECHNICIAN | $2,000 SIGN-ON BONUS
$20-$40 Depending on experience
|
Full-Time
|
Competitive Pay + Benefits
Do you know your way around walk-ins, reach-ins, fryers, ovens, and everything in between? Whether it cools or cooks, you keep it running-and we want you on our team!
We're seeking a skilled and motivated Refrigeration Technician who's experienced in both cold and hot side equipment. From troubleshooting ice machines and freezers to servicing grills and warmers, your talents will help keep commercial kitchens firing on all cylinders.
What We Offer:
$2,000 Sign-On Bonus
Weekly pay
Fully stocked service vehicle & top-grade tools
Health, dental, and vision insurance
Paid time off + 8 holidays
Ongoing training and certification opportunities
Dispatch technology to keep your day running smoothly
What You'll Do:
Install, service, and repair commercial refrigeration systems including walk-in coolers, freezers, ice machines, and rack systems
Read and interpret blueprints, technical diagrams, and equipment specifications
Perform system startups, diagnostics, and pressure tests on refrigeration and HVAC systems
Charge systems with refrigerant and ensure proper system functionality
Identify and repair electrical, mechanical, and refrigerant-related faults
Collaborate with project foremen, engineers, and contractors to meet project timelines
Ensure all installations and repairs comply with local codes and safety regulations
Maintain accurate service records, documentation, and job site logs
Assist in the layout and piping of refrigeration systems during project buildouts
Follow all company safety protocols and participate in job site safety meetings
What You Bring:
3+ years of experience in commercial refrigeration and/or hot side equipment
EPA Certification
(Universal required)
Valid driver's license and clean driving record
Strong problem-solving skills and a customer-first attitude
Additional Information / Benefits
Work with a team that wants to help you grow with advancement opportunities based on merit and hard work.
Owners invested in your success and help you advance your knowledge and skills via training programs and able to proctor exams.
Get paid every 2 weeks.
Benefits packages available for full-time employees after 60 days - Medical, Dental, Vision, Life, and Short-term Disability.
Paid time off and many paid holidays.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan
This job reports to the Team Lead
This is a Full-Time position
Technical Service Lead
Field service technician job in Cumming, IA
This role supports Arvato's newest data center services, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include hyperscale data center operators, high-tech freight forwarders, co-location providers, and Software as a Service (SaaS) companies.
The Technical Services Lead is responsible for leading and developing a high-performing team, while fostering a proactive, inclusive, and safety-focused culture. This role is central to ensuring the consistent delivery of high service standards, managing daily operations, and supporting the well-being and development of the team. Acting as a key on-site presence, the Lead will maintain visibility with both customers and team members, ensuring timely resolution of issues, alignment with customer expectations, and continuous service improvement.
YOUR TASKS
* Lead start-up teams and provide day-to-day leadership across field operations.
* Promote a strong safety culture and ensure adherence to customer SOPs and internal standards.
* Coach and support supervisors and team members to drive high performance.
* Define team structure, support recruitment, onboarding, and performance reviews.
* Maintain a strong presence at customer and third-party sites to oversee operations, collections, and stock verifications.
* Coordinate with vendors and planning teams to ensure readiness and resource alignment.
* Resolve on-site issues quickly and professionally; escalate concerns as needed.
* Act as the primary point of contact for customers, ensuring clear communication, responsiveness, and relationship management.
* Monitor KPIs, provide feedback to leadership, and ensure consistent service delivery.
* Maintain accurate documentation of customer requirements and site protocols.
YOUR PROFILE
* Proven experience leading large teams, ideally in logistics or data center environments.
* Strong leadership, communication, and interpersonal skills across all organizational levels.
* Demonstrated success in driving operational improvements and team performance.
* Skilled in coaching and developing teams to achieve high-impact results.
* Highly organized with the ability to manage multiple priorities.
* Proficient in Microsoft Excel, Word, and Office 365.
* Excellent written and verbal communication skills.
* Valid U.S. driver's license and willingness to travel frequently within the U.S.
* Availability for initial training in Europe (2-4 weeks).
WE OFFER
* Medical, Dental, Vision, Life Insurance, and Disability Pay.
* 401(k) with company matching up to 6%.
* Paid Time Off, including paid holidays.
* Flexible Spending Accounts.
* Voluntary benefits such as legal and financial assistance, pet insurance, and more.
* Employee Assistance Program.
* Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
* Commuter benefits.
* Employee engagement activities.
EOE Protected Veterans/Disability
Splicer I Fiber
Field service technician job in Ottumwa, IA
**Discover a more connected career** At TelCom Construction, LLC, as a Fiber Splicer, you'll complete the process of fusing optical fibers, to maintain our telecommunication networks.Your splicing work is essential for keeping strong and reliable connections, ensuring data travels seamlessly through our continually growing network.
**Connecting you to great benefits**
+ Weekly Paychecks
+ Paid Time Off, Parental Leave, and Holidays
+ Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
+ 401(k) w/ Company Match
+ Stock Purchase Plan
+ Education Reimbursement
+ Legal Insurance
+ Discounts on gym memberships, pet insurance, and much more!
**What you'll do**
+ With guidance, perform cable upgrades and splicing tasks, both aerial and underground
+ Test, activate, and troubleshoot the network's circuit post-installation
+ Ensure all splicing operations meet strict customer and industry standards
+ Safely navigate working at different heights, from underground to in the air
+ Complete basic daily maintenance of vehicles, including fluid checks
+ Document work performed through daily production reports, including marking up maps and keeping correct material usage records
+ Other duties as assigned
IND1
**What you'll need**
+ To be 18 years of age or older
+ Authorization to work in the United States for this company
+ High School Diploma, GED equivalent, or relevant work experience
+ Valid State driver's license (cannot be considered Provisional), including an acceptable driving record
+ Must be able to pass a DOT physical exam, resulting in a valid medical card
+ 6 months of splicing experience or one year of experience in the telecommunications industry
Additional qualifications
+ Certified pole climber or capable of demonstrating proficiency as a pole climber, is preferred
+ Knowledge of telecommunications network structure
**Physical abilities & exposures**
+ **Routinely** : operate vehicle and heavy machinery, squeeze, fine hand motion, work alone in remote locations with arms above shoulder level, bend, stoop, stand, walk, climb stairs and lift greater than 55 pounds
+ **Occasionally** : work in confined spaces, use ladder and gaffs for climbing poles, keyboard and mouse
**Why grow your career with us**
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
**Building stronger solutions together**
Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Senior Service Technician
Field service technician job in Des Moines, IA
Job Description
Midwest Petroleum Equipment (MPE) is a family-owned and operated leader in petroleum service and sales across the Midwest, boasting over 30 years of experience. We offer a comprehensive range of services, from sales and installation to maintenance, for commercial, industrial, and agricultural clients. Our commitment to superior customer service, transparent solutions, and on-time, on-budget project delivery has built a strong reputation and fostered a close-knit company culture.
MPE is experiencing remarkable growth, which has led us to expand to seven branch office locations and build a team of over 140 exceptional individuals. We are proud to be recognized on the Inc. 5000 list of fastest-growing private companies in the U.S. Our company offers a supportive environment where teamwork, integrity, and respect are core values. We tackle challenging projects and foster innovation, providing opportunities for growth and advancement. If you're looking for a company that values its employees and offers rewarding work, we encourage you to apply!
Position: As a Senior Service Technician, you will be a key player in ensuring the smooth operation of our clients' petroleum equipment.
Compensation: Based on experience and certifications
Hours: This is a full-time position working Monday-Friday
Travel: This position may require occasional travel during the work week.
What We Offer:
Sign-on bonus (up to $7,500!) and relocation assistance for qualified candidates.
Exceptional Compensation & Benefits: Competitive salary, annual bonus potential, paid training & certifications, company vehicle, clothing & cell phone allowance, 401k with company match, comprehensive health, dental, vision, short-term & long-term disability, life insurance, and paid time off & holidays.
Growth & Development: Opportunities for advancement within a rapidly expanding company.
Supportive Culture: A positive work environment that values teamwork, innovation, and respect.
Work-Life Balance: Primarily Monday-Friday schedule with occasional weekday travel.
Responsibilities:
Troubleshooting, repairing, and performing preventative maintenance on fuel dispensers and components (Gilbarco, Veeder-Root, Passport, EVO experience a plus)
Installing, troubleshooting, and upgrading POS software
Managing parts inventory and ensuring accuracy
Analyzing and resolving electronic and mechanical issues
Installing, programming, and testing new equipment
Communicating effectively with clients, explaining technical issues clearly and professionally
Maintaining a professional appearance and adhering to a timely service schedule
Requirements:
Experience as a petroleum service technician preferred
Gilbarco Dispenser certification and Veeder Root Tank Monitor certification, preferred.
Excellent customer service skills
Ability to work independently and as part of a team
Strong problem-solving and analytical abilities
High attention to detail and a sense of urgency
Valid driver's license and clean driving record
Ability to lift 60 lbs., work in various weather conditions, and perform physical tasks (stooping, bending, kneeling, climbing ladders)
Proficiency with internet maps, dispatch software, and PCs
Strong communication and interpersonal skills
Ability to multitask, prioritize, and meet deadlines
Openness to a flexible schedule (occasional after-hours/weekend work)
Why MPE?
MPE is more than just a job; it's a career with growth potential in a thriving industry. We value our employees and offer a supportive, rewarding work environment. We encourage military members and veterans to apply. We are an Equal Opportunity Employer.
Traveling Fiber Splicer Foreman
Field service technician job in Cedar Rapids, IA
Job Description
National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space.
If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.
Position Overview:
NTI is seeking a Traveling Foreman with will lead a team, ensuring projects are completed safely, on time, and to customer quality standards while performing advanced fiber optic splicing and testing tasks. This role requires national travel to various project sites and combines leadership, project management, and technical expertise in fiber optic infrastructure.
Key Responsibilities:
Ensure project safety, quality, schedule, and cost compliance with company/client standards.
Lead 2-3 crew members, optimizing skills and equipment use.
Act as primary liaison between Project Manager and crew.
Interpret customer prints to plan tasks and schedule work.
Hold daily pre-work meetings to align on goals and safety.
Verify construction and splicing work meets standards.
Complete phase-specific closeout documentation.
Document job progress with photos.
Maintain company equipment (vehicles, trailers, test tools).
Perform precise fusion and mid-sheath splicing on high-count fiber cables (864ct, 1728ct, 3456ct).
Conduct live fiber splicing during maintenance windows to minimize disruptions.
Install fiber optic cables in various environments (underground, aerial, indoor).
Execute OTDR/OLTS testing to assess cable performance.
Troubleshoot and resolve live network fiber issues.
Produce FastReporter reports for test and splicing documentation.
Operate Fujikura splicers and EXFO testers for low-loss splices and diagnostics.
Pull fiber cables through conduits/ducts for installations.
Support cabinet bolting and basket tray installation (preferred).
Safely operate scissor lifts for elevated work (preferred).
Comply with OSHA, IBEW Local, and NTI safety standards
Maintain a clean workspace and follow proper handling procedures for fiber optic materials and equipment.
Work Schedule and Environment
Work indoors and outdoors in various weather conditions, adapting to project requirements.
Perform tasks during daytime and occasional nighttime maintenance windows as required by client schedules.
Stand for extended periods (8-10 hours per day) and perform physically demanding tasks, including lifting and carrying up to 50 pounds.
xperience and Education
5+ years of experience in the telecommunications industry with related experience in construction and tower work.
2-3 years of verifiable experience splicing and testing fiber optic cables for dark fiber providers (e.g., Zayo), meeting stringent quality and performance standards.
3+ years of hands-on experience using Fujikura fusion splicing machines for high-count fiber splicing (864ct, 1728ct, 3456ct).
3+ years of experience performing OTDR and OLTS testing with EXFO testing equipment.
2+ years of experience producing FastReporter reports for network documentation.
Qualifications & Skills
Proven ability to perform mid-sheath (ring-cut) splicing and live fiber network splicing with minimal service disruption.
Strong troubleshooting skills for diagnosing and resolving issues on live/active network fiber.
Familiarity with cable pulling, cabinet bolting, basket tray installation, and scissor lift operation (preferred).
Strong written and oral communication skills for effective team and client interactions.
Proficiency in Microsoft Office (Excel, Word, Outlook) for documentation and reporting.
Strong interpersonal skills and a strong work ethic.
Ability to pass a clean background check and drug screen.
Valid driver's license required.
Fluency in English for effective communication.
Certification in fiber optic splicing or testing (e.g., FOA CFOT, BICSI, or equivalent) preferred.
Prior experience with major telecommunications carriers or dark fiber providers beyond Zayo preferred.
Familiarity with additional fiber optic testing tools or software beyond EXFO and FastReporter preferred.
Union Affiliation:
This is a union position under IBEW Local requiring adherence to union agreements, policies, and benefits structures.
Benefits:
Competitive union wages and benefits package through IBEW Local 640, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and training in advanced fiber optic technologies.
Access to a supportive union environment with representation and advocacy.
Collaborative and safety-focused work culture at NTI.
Pay rates may vary based on skills, background, experience and specific location.
NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union.
National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.
Fiber Splicer
Field service technician job in Eldridge, IA
Fiber Splicer (Eldridge, IA)
Central Broadband is looking to hire an experienced Fiber Splicer. Eldridge, Iowa is just 10 minutes north of the Quad-Cities.
Performs a variety of duties with a primary focus on splicing fiber optic cable.
DUTIES & RESPONSIBILITIES:
Splices and tests copper and fiber optic cable.
Assists where necessary with contractors working near buried facilities.
Proficient in using fusion splicers and test equipment for troubleshooting purposes.
Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
Ability to pay close attention to detail, and to work independently and make sound technical decisions using information at hand.
Completes administrative paperwork and forms on a timely basis as directed.
Ability to continuously read, write, analyze, and speak with clarity as needed.
Displays a positive, professional appearance and work attitude.
Maintains a clean and efficient work area and company vehicle.
Travel will be required with occasional overnight stays.
Use appropriate tools and proper hardware to meet all applicable codes and safety requirements.
Coordinates and communicates closely with other departments within the Company in a professional manner.
Builds and works in complex splice closures and/or cabinets.
Provides detailed and accurate verifications of fiber optic patch panels and junction splicing in pedestals or vaults.
Performs all other related duties assigned by Management.
QUALIFICATIONS:
EDUCATION
High School Diploma or equivalent - required
EXPERIENCE, KNOWLEDGE & SKILLS
Excellent communication skills, both written and verbal - required
Ability to work independently - required
Positive customer service attitude - required
Ability to perform trouble shooting - required
Attention to detail - required
Fast learner and self-starter - required
PC and smartphone application knowledge (Google, Microsoft, Adobe, etc.) - required
Experience in working with basic hand tools and drills - required
Safety first mindset - required
Eligible to work in USA - required
Physical Requirements/Working Conditions:
Performs work duties both inside customer premises and outdoors often in harsh environments. Travel is required to customer locations; must be able to drive company vehicle and maintain a valid state driver's license. Must be able to push, pull, bend, stoop, climb and reach. Must be available to work occasional off hours and participate in on-call rotation. Must have good hearing and ability to identify and distinguish colors. Must be able to lift up to 75 pounds, climb stairs, ladder and at times work in tight spaces. Pass drug testing. Perform other physical duties as required.
Compensation:
Commensurate with prior experience
Equal Employment Opportunity:
Every decision made at Central Broadband concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is made without regard to any legally protected characteristics such as race, creed, color, national origin, religion, sex, age, sexual orientation, gender identity, physical or mental disability, genetic information, veteran's status, or other characteristics protected by applicable federal, state, or local laws.
Primary Location: US - Eldridge, IA - Quad Cities, IA
Work Locations: Iowa and Wisconsin
Job: Fiber Splicer
Organization: Central Broadband
Shift: Primary 1st, Full-time
Job Posting: November 6
th
, 2025
Please EMAIL cover letter and resume to: ****************
Easy ApplyField Service Maintenance Technician
Field service technician job in Bellevue, IA
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment.
· Independently performs maintenance as per industry standards.
· Works with customer counterparts to optimize maintenance, reliability, and preventative maintenance procedures.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data.
· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.
· Troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.
· Completes and conducts on-the-job training and technical self-study programs for career development.
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 10 years of related experience in specific industry; or, 12 years of experience in specific industry.
· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
· Must be able to use basic hand tools and specialized tools as appropriate.
· Extensive travel required. (Local, National). Applicants can live anywhere within the Continental U.S
Desirable KSAs:
· Experience in condition based maintenance techniques, precision mechanical alignments, and maintenance of applicable process equipment.
· Experience in programmable logic controllers, field device troubleshooting, and maintenance of electrical drive and motor systems.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
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Auto-ApplyField Service Technology Delivery Lead Manager
Field service technician job in Des Moines, IA
We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency.
The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
Job Description:
We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines.
The work:
+ Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions.
+ Develops strong working relationships with the senior management team and identifies follow-on project opportunities
+ Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
+ Manages day to day on-shore and off-shore project teams during the project lifecycle
+ Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
+ Manages experience-led teams in developing strategic vision and creative UI/UX design
+ Manages and contributes to development of the platform migration and global roll out strategy and execution
+ Interacts with client stakeholders for business justification, funding, scope and timeline
+ Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Basic Qualifications:
+ Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects
+ Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below:
+ Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax
+ Service Delivery enablement (field worker, 3rd party management)
+ Distributed Service support networks
+ AI powered service operations
Bonus points:
+ Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations)
+ Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms.
+ Experience with Service channel experience design, implementation and execution
+ Experience with defining, designing and implementing a development architecture leveraging CI/CD principles
+ Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings
+ Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
+ Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
+ Experience working with clients in the CMT (Communications, Media, Technology) space
+ Bachelor's degree
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
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If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
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Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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Technical Lead-Valve Condition Monitoring Service
Field service technician job in Marshalltown, IA
We are seeking a highly skilled and motivated Technical Lead to oversee the implementation phase, support activities, and continuous improvement of our Valve Condition Monitoring (VCM) data collection models. This strategic global and hands-on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long-term reliability of VCM services across diverse industrial environments.
Key Responsibilities:
1. Technical Support for Global Opportunities
Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities.
Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs.
Act as a technical liaison between regional teams and central engineering, software development, and support resources.
Ensure compliance with industry standards and internal quality protocols during service implementation.
2. Service Sustainment & Troubleshooting
Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues.
Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance.
Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues.
Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction.
Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices.
Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence.
Develop and maintain documentation, including service manuals, troubleshooting guides, Functional Design Specifications, and FAQs.
Identify recurring issues and lead root cause analysis efforts to implement long-term solutions.
3. Development & Deployment of Online Data Collection Solutions
Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems.
Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity.
Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness.
4. Ownership of VCM Implementation Process
Define, document, and continuously improve the end-to-end VCM implementation process.
Ensure consistent execution across projects, including planning, installation, commissioning, and validation.
Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams.
Qualifications, Experience & Skills:
Required Qualifications
Education: Bachelor's degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience.
5 Yr experience in IT/OT systems for industrial and enterprise environments, including networking, credential management, domain services, and application integration.
OT Networking & ICS Security: Experience with secure data architectures, including Purdue Model zones/levels, firewalls/jump servers, secure remote access, data diodes/unidirectional gateways, and segmented architectures in plant environments.
Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies.
Troubleshooting & Sustainment: Proven experience in customer-facing technical role, root cause analysis (RCA) process, diagnosing anomalies, connectivity issues, and system failures across field devices and control network.
Cross‑functional leadership: Experience acting as a technical authority/liaison across regional teams, central engineering, and customer stakeholders; able to run workshops and deliver training.
Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels.
Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented.
Documentation & Process: Able to define, document, and continuously improve implementation processes, create service manuals & troubleshooting guides, and maintain high-quality knowledge base content.
Excels at self-managing workload and executing multiple concurrent projects to meet deadlines.
Ability to effectively interact with all levels of the organization to meet milestones.
Preferred Qualifications
Experience in industrial automation or asset management/condition monitoring, including commissioning, support, and troubleshooting of instrumentation or control systems in process industries.
Instrumentation: Hands-on with control valves, positioners/digital valve controllers, instrumentation protocols (HART/FOUNDATION Fieldbus/Modbus).
Good understanding of predictive maintenance and valve diagnostics technologies.
Instrumentation: Experience with Emerson DVCs, ValveLink software, Asset Management Systems, smart instrumentation; calibration and loop checks.
Cybersecurity: Familiarity with IEC/ISA 62443 standard and NIST SP 800‑82 guide.
End-to-end solution implementations: Designed and deployed secure architectures from field device/positioner → control network → historian/cloud → analytics.
Cyber-OT collaboration: Worked with cybersecurity/IT/engineering to meet policy/standard requirements, including segmentation, hardening, logging, and remote access governance; successfully integrated data diodes without impacting operations.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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Auto-ApplyComputer Field Technician
Field service technician job in Waterloo, IA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-3 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Splicer I Fiber
Field service technician job in Manchester, IA
**Discover a more connected career** At TelCom Construction, LLC, as a Fiber Splicer, you'll complete the process of fusing optical fibers, to maintain our telecommunication networks.Your splicing work is essential for keeping strong and reliable connections, ensuring data travels seamlessly through our continually growing network.
**Connecting you to great benefits**
+ Weekly Paychecks
+ Paid Time Off, Parental Leave, and Holidays
+ Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
+ 401(k) w/ Company Match
+ Stock Purchase Plan
+ Education Reimbursement
+ Legal Insurance
+ Discounts on gym memberships, pet insurance, and much more!
**What you'll do**
+ With guidance, perform cable upgrades and splicing tasks, both aerial and underground
+ Test, activate, and troubleshoot the network's circuit post-installation
+ Ensure all splicing operations meet strict customer and industry standards
+ Safely navigate working at different heights, from underground to in the air
+ Complete basic daily maintenance of vehicles, including fluid checks
+ Document work performed through daily production reports, including marking up maps and keeping correct material usage records
+ Other duties as assigned
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**What you'll need**
+ To be 18 years of age or older
+ Authorization to work in the United States for this company
+ High School Diploma, GED equivalent, or relevant work experience
+ Valid State driver's license (cannot be considered Provisional), including an acceptable driving record
+ Must be able to pass a DOT physical exam, resulting in a valid medical card
+ 6 months of splicing experience or one year of experience in the telecommunications industry
Additional qualifications
+ Certified pole climber or capable of demonstrating proficiency as a pole climber, is preferred
+ Knowledge of telecommunications network structure
**Physical abilities & exposures**
+ **Routinely** : operate vehicle and heavy machinery, squeeze, fine hand motion, work alone in remote locations with arms above shoulder level, bend, stoop, stand, walk, climb stairs and lift greater than 55 pounds
+ **Occasionally** : work in confined spaces, use ladder and gaffs for climbing poles, keyboard and mouse
**Why grow your career with us**
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
**Building stronger solutions together**
Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Travel Fiber Splicer
Field service technician job in Waukee, IA
Job Description
National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space.
If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.
Position Overview:
NTI is seeking an experienced and detail-oriented Fiber Splicer to join our team in a union position under IBEW Local 20. The Fiber Splicer will be responsible for the installation, maintenance, and repair of high-count fiber optic cables, ensuring optimal performance of telecommunications networks. This role requires advanced technical expertise in fusion splicing, testing, and troubleshooting, with a focus on working with live fiber networks during maintenance windows. Candidates must have a proven track record of splicing and testing for Zayo and other dark fiber providers, along with extensive experience using Fujikura fusion splicing machines, EXFO testing equipment, and FastReporter software.
Key Responsibilities:
Fiber Splicing and Installation:
Perform fusion splicing on high-count fiber cables, including 864ct, 1728ct, and 3456ct, with precision and adherence to industry standards.
Execute mid-sheath (ring-cut) splicing on high-count fiber cables to support network expansions and repairs.
Conduct live fiber network splicing during designated maintenance windows to minimize service disruptions.
Install fiber optic cables in various environments, including underground, aerial, and indoor settings.
Testing and Troubleshooting:
Perform Optical Time-Domain Reflectometer (OTDR) testing to evaluate fiber optic cable integrity and performance.
Conduct Optical Loss Test Set (OLTS) testing to measure signal loss and ensure network reliability.
Troubleshoot live/active network fiber issues, identifying and resolving faults to maintain service continuity.
Generate detailed FastReporter reports to document test results, splicing activities, and network performance for client submission.
Equipment and Software Proficiency:
Operate Fujikura fusion splicing machines to achieve low-loss splices on high-count fiber cables.
Utilize EXFO testing equipment for accurate OTDR and OLTS testing, ensuring compliance with client specifications.
Leverage FastReporter software to produce comprehensive reports for network documentation and quality assurance.
Additional Technical Tasks:
Pull fiber optic cables through conduits, ducts, or other pathways to support network installations.
Assist in bolting telecommunications cabinets to secure infrastructure components (preferred skill).
Install basket trays to organize and protect cabling systems (preferred skill).
Operate scissor lifts safely for aerial or elevated work (preferred skill).
Safety and Compliance:
Adhere to all safety protocols, including OSHA regulations and NTI's safety standards, to ensure a safe working environment.
Maintain a clean workspace and follow proper handling procedures for fiber optic materials and equipment.
Complete required documentation for splicing, testing, and maintenance activities in accordance with company and client standards.
Work Schedule and Environment:
Work indoors and outdoors in various weather conditions, adapting to project requirements.
Perform tasks during daytime and occasional nighttime maintenance windows as required by client schedules.
Stand for extended periods (8-10 hours per day) and perform physically demanding tasks, including lifting and carrying up to 50 pounds.
Requirements for Hire:
Experience with Dark Fiber Providers:
Minimum of 2-3 years of verifiable experience splicing and testing fiber optic cables for Zayo and other dark fiber providers, with a demonstrated ability to meet stringent quality and performance standards.
Equipment and Software Expertise:
At least 3 years of hands-on experience using Fujikura fusion splicing machines for high-count fiber splicing (864ct, 1728ct, 3456ct).
Minimum of 3 years of experience performing OTDR and OLTS testing with EXFO testing equipment, ensuring accurate diagnostics and reporting.
At least 2 years of experience producing FastReporter reports for network documentation, with proficiency in analyzing and presenting test data.
Technical Skills and Knowledge:
Proven ability to perform mid-sheath (ring-cut) splicing on high-count fiber cables.
Familiarity with live fiber network splicing during maintenance windows to ensure minimal service disruption.
Strong troubleshooting skills for diagnosing and resolving issues on live/active network fiber.
Experience in cable pulling to support fiber optic network installations (required).
Knowledge of cabinet bolting techniques (preferred).
Familiarity with installing basket trays for cable management (preferred).
Experience operating scissor lifts for elevated work (preferred).
Physical and Environmental Requirements:
Ability to lift and carry a minimum of 50 pounds.
Ability to travel nationally. The average rotation is 10 days out, 5 days home.
Capability to work indoors and outdoors in various weather conditions.
Ability to stand for 8-10 hours per day and perform physically demanding tasks.
Background and Compliance:
Must pass a clean background check and drug screen as a condition of employment.
Fluency in English for effective communication with team members and clients.
Union Affiliation:
This is a union position under IBEW Local 20, requiring adherence to union agreements, policies, and benefits structures.
Preferred Qualifications:
Certification in fiber optic splicing or testing (e.g., FOA CFOT, BICSI, or equivalent).
Prior experience working on projects for major telecommunications carriers or dark fiber providers beyond Zayo.
Familiarity with additional fiber optic testing tools or software beyond EXFO and FastReporter.
Valid driver's license and ability to travel to project sites as needed.
Benefits:
Competitive union wages and benefits package through IBEW Local 20, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and training in advanced fiber optic technologies.
Access to a supportive union environment with representation and advocacy.
Collaborative and safety-focused work culture at NTI.
NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union.
National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.