Field Service Technicians may be employed by a number of different industries and companies. Their general task is to inspect and troubleshoot issues with equipment on-site, in various facilities. They install, repair, and maintain equipment, advise customers on the correct use of machinery, and conduct testing of machines and implement improvements.
Field service technicians travel to client locations, responding to service requests. They support customers who have issues with technical equipment by identifying the problem and performing troubleshooting.
They are expected to build good relationships with customers, as they represent their company on location, so being friendly and patient is just as important for a successful field service technician as scoring high in mechanical aptitude.