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Field service technician vs maintenance technician

The differences between field service technicians and maintenance technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a field service technician, becoming a maintenance technician takes usually requires 2-4 years. Additionally, a field service technician has an average salary of $54,339, which is higher than the $43,293 average annual salary of a maintenance technician.

The top three skills for a field service technician include customer service, preventative maintenance and customer satisfaction. The most important skills for a maintenance technician are plumbing, HVAC, and hand tools.

Field service technician vs maintenance technician overview

Field Service TechnicianMaintenance Technician
Yearly salary$54,339$43,293
Hourly rate$26.12$20.81
Growth rate8%5%
Number of jobs167,298178,450
Job satisfaction-4.25
Most common degreeAssociate Degree, 40%High School Diploma, 34%
Average age4447
Years of experience124

What does a field service technician do?

Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.

What does a maintenance technician do?

Maintenance technicians are technicians who specialize in the preservation of office facilities. They have in-depth knowledge of how various office equipment or fixtures work so that they can immediately identify how to repair them in case of breakdowns. Maintenance technicians perform diagnostics and routine maintenance activities to ensure that everything in the office is running well. They immediately repair problems in fixtures or equipment to avoid any further damages or safety concerns. They should be familiar with occupational safety and health standards to ensure that the office is a safe place to work.

Field service technician vs maintenance technician salary

Field service technicians and maintenance technicians have different pay scales, as shown below.

Field Service TechnicianMaintenance Technician
Average salary$54,339$43,293
Salary rangeBetween $35,000 And $82,000Between $31,000 And $59,000
Highest paying CitySan Francisco, CARichmond, CA
Highest paying stateCaliforniaRhode Island
Best paying companyGoogleAnheuser-Busch
Best paying industryFinanceManufacturing

Differences between field service technician and maintenance technician education

There are a few differences between a field service technician and a maintenance technician in terms of educational background:

Field Service TechnicianMaintenance Technician
Most common degreeAssociate Degree, 40%High School Diploma, 34%
Most common majorElectrical EngineeringElectrical Engineering Technology
Most common college--

Field service technician vs maintenance technician demographics

Here are the differences between field service technicians' and maintenance technicians' demographics:

Field Service TechnicianMaintenance Technician
Average age4447
Gender ratioMale, 92.3% Female, 7.7%Male, 95.7% Female, 4.3%
Race ratioBlack or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7%Black or African American, 11.4% Unknown, 4.3% Hispanic or Latino, 18.2% Asian, 4.6% White, 60.4% American Indian and Alaska Native, 1.2%
LGBT Percentage1%2%

Differences between field service technician and maintenance technician duties and responsibilities

Field service technician example responsibilities.

  • Manage onsite supporting contractors to achieve customers end result to satisfaction.
  • Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Manage a team of 12 field engineers and 130 MRI systems in NYC.
  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
  • Show more

Maintenance technician example responsibilities.

  • Install, repair and troubleshoot electrical wiring, including switches, outlets, lights, ballast.
  • Monitor and document all temperature readings on boilers, chillers, and dry vac systems beginning and mid shift.
  • Perform preventative maintenance checks and services on exhaust fans, boilers, chiller units, automatic transfer switches, and generators.
  • Repair electrical equipment; replace faulty electrical switches; repair refrigeration equipment.
  • Handle trouble-shooting and repair of mechanical systems refrigerant recovery and charging of HVAC systems.
  • Facilitate commercial plumbing, electrical, light HVAC, and carpentry repairs in a laboratory facility environment
  • Show more

Field service technician vs maintenance technician skills

Common field service technician skills
  • Customer Service, 19%
  • Preventative Maintenance, 8%
  • Customer Satisfaction, 6%
  • Technical Support, 5%
  • Hand Tools, 4%
  • Test Equipment, 3%
Common maintenance technician skills
  • Plumbing, 10%
  • HVAC, 8%
  • Hand Tools, 7%
  • Customer Service, 6%
  • Ladders, 4%
  • Electrical Systems, 4%

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