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The differences between field service technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field service technician and a service technician lead. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $54,339 average annual salary of a field service technician.
The top three skills for a field service technician include customer service, preventative maintenance and customer satisfaction. The most important skills for a service technician lead are customer service, java, and infrastructure.
| Field Service Technician | Service Technician Lead | |
| Yearly salary | $54,339 | $104,707 |
| Hourly rate | $26.12 | $50.34 |
| Growth rate | 8% | 8% |
| Number of jobs | 167,298 | 144,132 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 40% | Bachelor's Degree, 35% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Field service technicians and service technician leads have different pay scales, as shown below.
| Field Service Technician | Service Technician Lead | |
| Average salary | $54,339 | $104,707 |
| Salary range | Between $35,000 And $82,000 | Between $66,000 And $164,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Alaska |
| Best paying company | Meta | |
| Best paying industry | Finance | Technology |
There are a few differences between a field service technician and a service technician lead in terms of educational background:
| Field Service Technician | Service Technician Lead | |
| Most common degree | Associate Degree, 40% | Bachelor's Degree, 35% |
| Most common major | Electrical Engineering | Business |
| Most common college | - | - |
Here are the differences between field service technicians' and service technician leads' demographics:
| Field Service Technician | Service Technician Lead | |
| Average age | 44 | 44 |
| Gender ratio | Male, 92.3% Female, 7.7% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |