Field service technician job description

Morrison Industrial Equipment is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and so much more. This company is family owned and offers over 65 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!

Morrison Is looking for Full Time Service Technicians in our Elkhart, IN location. This position would utilize a company vehicle regionally and therefore requires a valid, good standing driver’s license. This team member works Monday-Friday, first shift hours, and works 40 hours a week with opportunity for overtime. The job is responsible for providing on-site client installation, repairs, and maintenance of their equipment.

Our Service Technicians Typically:

• Have Good Customer Relations Skills
• Enjoy being part of a Team, but can Work Independently
• Are able to Utilize Technology such as a Laptop or Tablet
• Have a Valid Driver’s License in Good Standing
• Have a Strong Mechanical Aptitude and Abilities

We train people that have been working in the industry and who are new to it. Once hired, technicians will automatically be enrolled into our training program. The program and trainings are completely paid for and offer Classroom training, hands-on/job shadow training, E-Learning, and mentoring.

No tools, no problem! Our “Tools for Technicians” program provides all the tools you need upon onboarding. It’s an 18-month program and when completed the tools are property of the tech! Throughout the training we offer multiple opportunities to gain certifications and put money in your pocket that can be used for more/new tools.

Our Field Service Technicians / Mechanics Enjoy These Benefits:

• Health Care with 24-hour free access to WebDr
• Dental, Vision and Company Paid Life Insurances
• 401K with Automatic Company Sponsored Deposit
• Paid time off, Company Supplied Uniforms and much more...
• And most of our Service Technicians take their vans Home Nightly

Check us out at Morrison Industrial Equipment

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The Field Services Technician role is an in-office position in San Francisco, CA. This team that provides onsite technology support for clients in the San Francisco metro area and Seattle. The team supports desktops/laptops/VDI, voice and network, tech/comm room management, as well as specific applications for the Citi business teams located at the site. This candidate needs to be well rounded and confident in various end user technologies, but also needs to be comfortable in leveraging their technology partners across the company as required.
Responsibilities:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Responsible for applications dealing with the overall operating system Conduct project related research Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.



Qualifications:


6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement Understanding of how specialization within area contributes to the business and of competitors' products and services Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Ability to work with virtual / in-person teams, and work under pressure / to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Ability to communicate technical concepts to non-technical audience



Education:


Bachelor's/University degree, Master's degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Technology


Job Family:

Infrastructure


Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi
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EEO is the Law
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

***Baltimore/ Ellicott City MD***As a Field Service Technician, your primary responsibilities include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations in a service geography. This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computer peripherals. You will be responsible for driving between CVS locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls. The normal shift scheduling for this position is Monday- Friday with on-call nightly, weekends & holidays on on-call rotation. Under rare and special circumstances, for specific tasks deemed necessary by the area manager, a temporary schedule change will have you working either Saturday and/or Sunday as normal workdays with weekdays as scheduled days off.To succeed at this position you need:• Strong Customer Service skills• Ability to pass a substance/drug test and background test• Ability to drive between CVS locations in a large geographic area on daily basis• Ability to troubleshoot hardware• Reside in the territory supported• Ability to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder
Pay Range

The typical pay range for this role is:

Minimum: 18.50

Maximum: 33.65

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 1+ years of previous hands-on technical knowledge and experience. (Preferably IT experience with hardware and electronics) or 2+ years in a related tech field.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

• Technical Certifications• Technical Degree• Previous technical work experience

Education

• Verifiable High School diploma or GED is required. • Further education or Technical degree a plus and must be verifiable.

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.