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Field service technician skills for your resume and career
One of the most important hard skills a field service technician can possess is experience with preventative maintenance, because great preventative maintenance helps clients avoid future emergencies. It's also important for field service technicians to have experience working with the necessary hand tools of their trade.
When it comes to soft skills, field service technicians should have great customer service skills above all else. Field service technicians need to be able to diagnose issues quickly, so great attention to detail is also crucial.
15 field service technician skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Installed Residential/Commercial Homes/Business-Installed phone/cable/internet-Troubleshooting & provided excellent customer service
- Delivered extensive customer service and consulting to customers related to equipment maintenance, repair, maintenance intervals, and best applications.
2. Preventative Maintenance
- Trained operators and maintenance personnel on proper operating procedures along with corrective and preventative maintenance of CNC machinery and related equipment.
- Managed numerous accounts in the Bay Area performing preventative maintenance, repair, and installation of surgical sterilization equipment.
3. Customer Satisfaction
- Maintained an open line of communication with the assigned Service Delivery Coordinator to ensure customer satisfaction and meet Service Level Agreement.
- Worked closely with Technical Support Teams, Technical specialists and leaders in order to improve overall product reliability and customer satisfaction.
4. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Facilitated escalation meetings with technical support department resulting in a 100% success rating resolving technical issues associated with process controls.
- Provide day-to-day hardware and software technical support to users within their business unit dialysis facilities and administrative offices.
5. Hand Tools
- Analyzed defective or improperly functioning electronics components, using hand tools and test equipment.
- Operated power and hand tools and utilized all necessary safety equipment.
6. Test Equipment
Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.
- Assisted manufacturing by utilizing several types of test equipment such as Oscilloscopes, Multi-Meters and Frequency Generators to find design/quality issues.
- Diagnose faults or malfunctions to determine required repairs, using diagnostic equipment such as computerized test equipment and calibration devices.
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The site used by your customers to have access to your system or program is called a customer site.
- Conduct preventative and corrective maintenance on Critical Dimension Scanning Electron Microscopes in a clean room environment at various customer sites.
- Performed installation of mechanical and electrical assembly of CNC boring mills at customer sites and to customer and governmental specifications.
8. Work Ethic
- Recognized for outstanding work ethics and dependability during times when overtime was required.
- Established exceptional work ethic, and developed customer relations prowess.
9. PC
- Responded to clients calls to provide technical assistance to CareFusion PC medical dispense units running Window operating system and customized application.
- Maintained and administered encryption keys/licenses for entire PC inventory.
10. Ladders
- Climb poles and ladders, and use truck-mounted booms in order to install, maintain, or inspect equipment.
- Climbed poles and ladders, constructed pole, roof mounts and reinforcements and mixed concrete to enable equipment installation.
11. Service Calls
- Managed customer service calls relating to technical issues and problems by providing hands-on international commissioning/installation for new systems/issues.
- Performed scheduled routine maintenance on automated banking equipment as well as responded to service calls on customer equipment.
12. Customer Locations
Customer location refers to the city or unincorporated area of a country, where most of the taxpayer-customer contact takes place. It is the strategic position of occupation where a customer can access the services and products that he/she needs.
- Perform equipment maintenance request by customer by repairing or routine scheduled maintenance of hydraulic units at the customer location.
- Covered throughout US and internationally customer locations and provided phone support to customers to help troubleshoot equipment.
13. Math
- Present strong mathematical knowledge and various math application.
- Utilize math and CAD to create packaging designs and efficient machine operation through simplifying the design matrix.
14. Parts Inventory
- Developed spare parts inventory application and functioned as part of team incorporating inventory into previously established parts use and billing application.
- Provide network installation, support and troubleshooting on Toshiba MFP's -Deliver exceptional customer service -Manage parts inventory
15. Technical Problems
- Provided on-site technical and maintenance assistance, analyzed complex technical problems, and provided training to site operations and maintenance personnel.
- Resolved difficult technical problems for retailers and provided detailed technical feedback reports to Volvo engineering for use in enhancing quality assurance.
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List of field service technician skills to add to your resume
The most important skills for a field service technician resume and required skills for a field service technician to have include:
- Customer Service
- Preventative Maintenance
- Customer Satisfaction
- Technical Support
- Hand Tools
- Test Equipment
- Customer Sites
- Work Ethic
- PC
- Ladders
- Service Calls
- Customer Locations
- Math
- Parts Inventory
- Technical Problems
- PLC
- Patients
- Basic Math
- Customer Support
- Medical Equipment
- Related Training
- Strong Customer Service
- Excellent Interpersonal
- HVAC
- Control Systems
- Electrical Systems
- Corrective Maintenance
- Desktop
- Plumbing
- Electrical Troubleshooting
- Expense Reports
- OSHA
- Customer Issues
- Routine Maintenance
- Switches
- Electronic Equipment
- OEM
- AC
- FDA
- Provide Customer Support
- Technical Assistance
- Field Maintenance
- Computer System
- CNC
- Mechanical Troubleshooting
- Customer Training
Updated January 8, 2025
