Top Field Service Technician Skills

Below we've compiled a list of the most important skills for a Field Service Technician. We ranked the top skills based on the percentage of Field Service Technician resumes they appeared on. For example, 10.1% of Field Service Technician resumes contained Computer Hardware as a skill. Let's find out what skills a Field Service Technician actually needs in order to be successful in the workplace.

The six most common skills found on Field Service Technician resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Field Service Technician jobs:
  • Investigated telephone and written requests for assistance related to network, computer hardware/software applications for the purpose of resolving problems.
  • Conduct trouble-shooting in conjunction with computer hardware vendors, World Headquarters associates and Regional Technology Manager, as necessary.
  • Installed and performed repairs to computer hardware, software and peripheral equipment, following design/installation specifications.
  • Tested and analyzed computer hardware and software malfunctions to resolve physical and logical processing problems.
  • Authorized distributor and service center for a wide variety of computer hardware and software manufacturers.
  • Provided technical support for computer hardware and software and repair/replacing of automated devices.
  • Install or program computer hardware or machine software in microprocessor-based systems.
  • Managed computer hardware and software components to ensure inventory cost control.
  • Performed desktop maintenance involving personal computer hardware and software related issues.
  • Performed personal computer hardware and software configurations, and repair.
  • Analyzed IT equipment requirements and procured computer hardware and software.
  • Performed diagnostics and repair of computer hardware and associated devices.
  • Support and Troubleshoot computer hardware for Caterpillar Griffin Power Systems.
  • Project included on-site inventory of computer hardware and software.
  • Performed technical duties using microcomputer hardware and peripheral components.
  • Repaired or replaced all in-scope personal computer hardware.
  • Analyzed and isolated computer hardware and peripheral problems.
  • Design and develop computer hardware and support peripherals.
  • Well rounded with various computer hardware/software and equipment.
  • Configured and installed new computer hardware and peripherals.

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2. Customer Service

high Demand
Here's how Customer Service is used in Field Service Technician jobs:
  • Delivered extensive customer service and consulting to customers related to equipment maintenance, repair, maintenance intervals, and best applications.
  • Provided quality customer service through regular interaction and communication with coworkers, external customers, external contractors, and store owners.
  • Supported Customer Service Manager with various administrative duties and conducted training for newly hired field service representatives.
  • Provided excellent customer service to all customers, while achieving company goals for reliability and cost management.
  • Demonstrated strong customer service and teamwork skills through constant interaction with customers and cooperation with co-workers.
  • Conduct courtesy calls to maintain standards of customer service, verify scheduled installations/service appointments in advance.
  • Provide superior customer service and work with all appropriate engineers to ensure optimum machine reliability.
  • Use effective communication and customer service strategies to mitigate customer concerns and resolve complaints.
  • Provided excellent customer service, fostered and built client relationships resulting in additional sales.
  • Collaborated with parts department, administration and sales departments to facilitate efficient customer service.
  • Worked directly with vendor customer service representatives to assist in troubleshooting and problem solving.
  • Maintain quality control/satisfactory records, created new ways to improve customer service.
  • Provided excellent customer service skills and maintained constructive relationships with existing clients.
  • Delivered outstanding customer service, engagement assessed issues and provided customer resolution.
  • Delivered excellent customer service by maintaining, servicing and repairing office equipment.
  • Provided support for a team of customer service representatives and troubleshooting technicians.
  • Demonstrated ability to work with difficult customers and provide excellent customer service.
  • Received consistent reviews acknowledging my level of dedication to excellent customer service.
  • Supervised in store personnel to insure optimum performance and customer service.
  • Provided excellent customer service and education to clients concerning their equipment.

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3. Laser Printers

high Demand
Here's how Laser Printers is used in Field Service Technician jobs:
  • Provided service and installation of networking laser printers * Provided preventive maintenance * Developed customer service relationships
  • Performed troubleshooting and repair on Personal Computers, Laser Printers and Laptops
  • Performed maintenance and repair operations on laser printers.
  • Determined problems and resolutions of retail store equipment outages consisting of networking products, computers, laser printers, and modem.
  • Maintained a high volume break-fix, installing and configuring HP servers, commercial desktops, workstations, notebooks and laser printers.
  • Perform service, repair and/or installation of computer products including system hardware, software, PC's and Laser Printers.
  • Repaired, tested, and maintained large laser printers with scanners and respond to break-fix actions as they rise.
  • Maintain and trouble-shoot electronic equipment varying from client servers, work stations, phone systems and laser printers.
  • Performed complete services of high volume networked IBM 6670 Laser Printers, at IBM's Software Production Center.
  • Performed troubleshooting and root cause analysis for networks, desktop computers, laptop computers, and laser printers.
  • Repair equipment from small office type to high production digital printing press, analog and digital laser printers.
  • Tested, troubleshot, and repaired defective office communication equipment; Fax Machines, laser printers and copiers.
  • Perform analysis and repair of computers, computer peripherals, computer network problems, and laser printers.
  • Field Service Technician for repair of all Xerox Solid Ink, Laser Printers and HP Laser Printer.
  • Installed and maintained business office products such as copiers, fax machines and laser printers on-site.
  • Service, installation and repair of Dot matrix and laser printers in the Kroger Atlanta stores.
  • Perform comprehensive troubleshooting, repair, installation and configuration of major PC vendors and laser printers.
  • Supported numerous makes of thermal transfer, impact (dot matrix), and laser printers.
  • Repaired and maintained laser and color laser printers and laser fax machines at customer site.
  • Supervised a team of four in the maintenance of Texas Instruments laptops and laser printers.

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4. Preventative Maintenance

high Demand
Here's how Preventative Maintenance is used in Field Service Technician jobs:
  • Trained operators and maintenance personnel on proper operating procedures along with corrective and preventative maintenance of CNC machinery and related equipment.
  • Managed numerous accounts in the Bay Area performing preventative maintenance, repair, and installation of surgical sterilization equipment.
  • Conducted extensive preventative maintenance testing, calibration, hardware integration, process development, training, troubleshooting and repair.
  • Performed scheduled & preventative maintenance, programmable & functional test operations of equipment per manufacturer to ensure proper operation.
  • Travel nationwide to hospitals and medical offices to repair equipment and perform quarterly preventative maintenance on equipment.
  • Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.
  • Perform preventative maintenance and repair of internal/ external shelter structure, reproduction equipment, and multimedia workstations.
  • Performed preventative maintenance according to schedule established by the customer to limit downtime and disruption in operations.
  • Serviced continuous preventative maintenance for each gamma camera system for optimum reliability of customer hardware and software.
  • Trained customer staff on operation, preventative maintenance, and general fault isolation and troubleshooting procedures.
  • Focus - high-volume production, preventative maintenance, safety education with a focus on equipment longevity.
  • Increased customer equipment reliability and maximized profits by implementing fitness equipment preventative maintenance schedule for customers.
  • Performed preventative maintenance, setup, and installations, troubleshoot tested equipment and upgraded software/hardware.
  • Provided repair, preventative maintenance and installation of cigarette tax stamp machines and related equipment.
  • Conducted preventative maintenance on all equipment and performed installation and start-up testing on new equipment.
  • Coordinated and implemented preventative maintenance actions on commercial and institutional heating, cooling and refrigeration systems
  • Performed routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer.
  • Perform scheduled preventative maintenance for sterile processing equipment and respond to emergency field call repairs.
  • Performed mechanical and electronic repairs while completing preventative maintenance according to Xerox operating standards.
  • Provided support by managing parts inventory, customer service calls and preventative maintenance schedules

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5. Technical Support

high Demand
Here's how Technical Support is used in Field Service Technician jobs:
  • Worked closely with Technical Support Teams, Technical specialists and leaders in order to improve overall product reliability and customer satisfaction.
  • Facilitated escalation meetings with technical support department resulting in a 100% success rating resolving technical issues associated with process controls.
  • Performed expansions, upgrades, advanced fiber characterization, and provided technical support to clients experiencing equipment issues.
  • Provide day-to-day hardware and software technical support to users within their business unit dialysis facilities and administrative offices.
  • Collaborate and communicate effectively with sales and co-workers identifying technical support needs of customers and their systems.
  • Provided technical support and personalized service to less technically inclined end users in hardware/software proficiency.
  • Provided comprehensive technical support for long range navigation computers, involving software/hardware troubleshooting and repairs.
  • Provided technical support for machinery using phone & laptop computer between factory service visits.
  • Team player recognized for effectively partnering with users and providing technical support and guidance.
  • Provide technical support to certified personnel in troubleshooting of electrical controls and mechanical issues.
  • Provided technical support on the operations and maintenance of a large-scale satellite communications system.
  • Communicated with staff and provided technical support for expedient solutions to maintain systems.
  • Provide technical support to customers on operational or maintenance aspects of system equipment.
  • Provided installation and on-site technical support for domestic and international Intelli-Hood systems.
  • Provide technical support for testing, troubleshooting, and maintaining communications equipment.
  • Performed preventative and demand maintenance in addition to providing local technical support.
  • Provided technical support and educated customers on all elements of information technology.
  • Provided comprehensive technical support to customers utilizing SITA's Global Network.
  • Provide representation and technical support/problem resolution on all Bell Helicopter products.
  • Provide technical support to end users operating high end mechanical equipment.

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6. PCS

high Demand
Here's how PCS is used in Field Service Technician jobs:
  • General troubleshooting and repair Servicing printers Staging and deploying PCs Computer Hardware Repair Screen replacement OS configuration General hardware and software maintenance
  • Analyze performance metrics on servers and PCs running Windows operating systems and assist in fine-tuning and improving resource utilization.
  • Enabled smooth migrations through proficient installation of PCs, leading successful technical transitions with minimal business disruption.
  • Performed data migration to new PCs including installation of software applications.
  • Managed PCS hardware installations and provided on-site troubleshooting/repair.
  • Conducted customer PCS operation/maintenance training.
  • Worked independently as well as in groups to install countless PCs, laptops, printers, scanners, and VOIP phones.
  • Conducted installation of 57 total HP LaserJet 1320 series printers and 6 PCs, Dallas County Tax offices, Dallas Texas.
  • Coordinated with End Users and other necessary departments, such as Facility Maintenance, for installation of PCs and Network Printers.
  • Image and configure Assets, deploy Ascension Health PCs to end users, map printers, move assets to different locations.
  • Installed, configured, and supported networking environment, including PCs; all NBI Word Processing Systems CPU 64 and peripherals.
  • Consulted with customer of Supervisor to troubleshoot software and hardware failures and identified network problems when they related to PCs.
  • Diagnosed, repaired, and upgraded PCs, Macs, and printers (software, hardware, and connectivity).
  • Repaired and maintained PCs, CRTs, tape drives, modems, printers, controllers, cabling and other hardware.
  • Worked on Special projects on occasion installing or repairing PCs, or installing Network Wireless hardware on customer sites.
  • Diagnose, Service and Maintain client PCs, Servers and Networks Service IT infrastructure for both commercial and residential clients
  • Configured and delivered Toshiba, Dell, IBM and Compaq Laptops, PCs and other peripherals to end users.
  • Maintained equipment, components, and devices including depositories, printers, disk drives, touch screens and PCs.
  • Performed BIOS upgrade on Dell PCs and Laptops and change the service tag and provide documentation of repair history.
  • Performed diagnostics, repairs, and maintenance on PCs, servers, printers, and other networked components.

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7. Service Calls

high Demand
Here's how Service Calls is used in Field Service Technician jobs:
  • Managed customer service calls relating to technical issues and problems by providing hands-on international commissioning/installation for new systems/issues.
  • Performed scheduled routine maintenance on automated banking equipment as well as responded to service calls on customer equipment.
  • Remained on-call evenings and weekends for emergency service calls to preform emergency repairs/installations.
  • Executed daily operations of completing service calls and self scheduling preventive maintenance.
  • Completed assigned service calls by following manufacturer recommended procedures and parts replacement.
  • Maintained accurate records through documenting all installations and service calls.
  • Completed installations and service calls throughout Northern California and Nevada.
  • Prioritize service calls to ensure timely resolutions within contract specifications.
  • Completed all assigned service calls with professionalism and technical expertise.
  • Performed daily service calls and quickly resolved escalated problems.
  • Responded to customer service calls within eight-hour initiation period.
  • Communicated with office for any additional service calls.
  • Prioritized various service calls to ensure customer satisfaction.
  • Monitored assigned service calls to ensure timely completion.
  • Called upon to travel to other states to assist with service calls and special projects (e.g., new stores).
  • Respond timely to all services calls assigned by Dispatch, Smart Services or Manager and accounts for prioritization of service calls.
  • Worked independently to schedule and prioritize service calls, emergency service calls, and installations - Educated customers on service features an
  • Completed service calls to make all required repairs on rental equipment on a daily basis to the company's clients.
  • Provide support to end users through service calls, preventive maintenance and special projects on all studio related issues.
  • Determined order of service calls to maximize working time, realizing company cost savings on fuel and work hours.

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8. Setup

high Demand
Here's how Setup is used in Field Service Technician jobs:
  • Performed installation, setup, calibration, and acceptance evaluations of IC environmental test handlers at customer manufacturing facilities.
  • Developed various procedures for installation, setup, preventive maintenance, calibration and retrofits on equipment systems and components.
  • Managed Windows built in VPN setup and Troubleshooting upper level management and executive personnel.
  • Performed computer installations including setup of equipment, configuring email accounts and peripherals.
  • Coordinate equipment setup; network connectivity, both server based and mainframe-based connections.
  • Develop, maintain and communicate standard hardware/software setup and configuration profiles.
  • Commission and setup generators for offshore rig installation
  • Assist Audio/Visual technician with equipment setup.
  • Install virus protection and setup router firewall
  • Provide support for Repairing & setting up new printer & getting scheduled moves setup on the domain changing machine name adding.
  • Installed, setup and trained operators on CNC router woodworking equipment using standard electrical and mechanical tools and precision level etc.
  • Coordinated teams on the installation of equipment, setup of host network, ensured all devices were connected and communicated properly.
  • Performed Project Supervisor duties for installation, software setup, troubleshooting and network connectivity for over 800 computers for local schools.
  • Recommended application solutions, diagnosed and repaired Allen Bradley, Siemens PLC, and motion Equipment during setup at customer location.
  • Project management, vendor contact for software and hardware, Office 365 support, and setup and maintain user profiles.
  • Delivered two new MRI systems to stakeholders with assistance from three other engineers, including setup and quality assurance procedures.
  • Present product information to client, complete hardware changes, PC setup, changeovers, and assist in system configurations.
  • Provided IT consulting services to businesses throughout the Mid-Michigan area including purchasing, setup and maintenance of all IT technologies.
  • Analyze, consult and build to order base satellite communication and associated electronics for base buildup and new base setup.
  • Field and on-site repair of HP, Canon, Xerox Printers, and network support and wireless network setup.

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9. Customer Sites

high Demand
Here's how Customer Sites is used in Field Service Technician jobs:
  • Performed installation of mechanical and electrical assembly of CNC boring mills at customer sites and to customer and governmental specifications.
  • Conduct preventative and corrective maintenance on Critical Dimension Scanning Electron Microscopes in a clean room environment at various customer sites.
  • Recognized for delivering excellent customer service and technical support with letters of satisfaction for work performed at customer sites.
  • Performed system installations at customer sites and completed field service documentation utilized for tracking system reliability and customer billing.
  • Scheduled and managed preventive maintenance and unscheduled visits to customer sites within my assigned territory.
  • Perform all products audits remotely/physically at customer sites as required with time sensitive importance.
  • Managed 27 major customer sites including: installation preventive maintenance and software licensing database.
  • Served as engineering lead for system installations at customer sites, domestically and internationally.
  • Provided necessary equipment installations, maintenance, and training necessary to customer sites.
  • Traveled to numerous customer sites around the world to repair semiconductor production equipment.
  • Travel to customer sites identifying, analyzing and repairing products failures nationwide.
  • Delivered product installation training at end customer sites and trailer manufacturing plants.
  • Provided second level technical support for equipment escalations at multiple customer sites.
  • Travel to customer sites for maintenance and/or repair of semiconductor processing equipment.
  • Assisted in securing network connections for digital photocopiers at customer sites.
  • Performed scheduled services, calibrations and installations at local customer sites.
  • Provided rapid response to customer sites for catastrophic failure resolution.
  • Support technical issues at customer sites both domestically and internationally.
  • Supervised and directed installation and maintenance crews at customer sites.
  • Perform factory directed modifications at customer sites on capitol equipment.

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10. Desktop

high Demand
Here's how Desktop is used in Field Service Technician jobs:
  • Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
  • Performed resolutions at the desktop level, including installing and upgrading software, installing hardware, and configuring systems/applications.
  • Developed desktop cloning procedures to expedite new platform migration effort for a Division-wide upgrade.
  • Diagnosed and repaired Dell Computers *Replaced hardware of laptops and desktop computers
  • Set up computer equipment Windows/Mac Laptops/Desktops with various computer accessories.
  • Provided administrative desktop and server support.
  • Performed warranty repairs of laptops and desktops
  • Install and repair of HP products for in-warranty and out- warranty, from printers, desktop and laptop computers on site.
  • Provide support for MS Windows based desktops, to include MS Office, and State specific programs to over 200 clients.
  • Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network.
  • Provide remote desktop services for desktops, laptops, and peripherals for various Marine Corps and Navy sites around the US.
  • Performed networking analysis and desktop migration tasks through the insight Corporation for Regions Bank Branch MS0553 located in Greenwood, MS.
  • Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
  • Performed desktop support for numerous medium sized businesses with Windows 95 / 98 / NT 4.0 / 2000 based networks.
  • Utilized desktop publishing hardware to draft, edit, and layout, design, and print instructional and training materials.
  • Utilized ticketing system to provide users with desktop or remote support; to submit information for hardware that needed replacing.
  • Supported desktops and laptops, printers and other peripherals in office areas and in the class 10 fabrication clean rooms.
  • Field Service Technician provided Tier 1 and Tier 2 support for end-users desktops, servers, mainframe applications and hardware.
  • Field Specialist Worked as an on-site technician for residential and business locations, providing repair for desktop and laptop systems.
  • Served as a focal point in educating individuals on proper usage of desktop, laptop, and personal devices.

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11. PLC

high Demand
Here's how PLC is used in Field Service Technician jobs:
  • Worked on Mitsubishi PLC driven Hitachi Rigid Disk Cleaning Machines comprising automated mechanical handling devices and conveyor systems.
  • Design PLC driven systems ranging from control monitoring to fully automated integrated processes.
  • Provided customer support and post-manufacturing service for PLC operated hybrid locomotives.
  • Commissioned and serviced PLC/VFD controlled prepackaged pump stations throughout south Florida and the Caribbean (primarily golf courses and resorts).
  • Provided on-site support to customers by diagnosing and repairing malfunctions with automated electrical and mechanical systems, including PLC's.
  • Install and program PLC's, VFD (variable speed AC/DC drives), RF communications and their associated sub-systems.
  • Experienced in ladder logic programming with Allen Bradley PLC's (SLC 5/SLC 500 and MicroLogix) and Panel View.
  • Modified electrical schematic to fit customer's specific requirements regarding accuracy of resist pumps, thermal control, PLC used.
  • Utilized troubleshooting techniques to solve automation & control problems with PLC's, VFD's, and electrical sensor equipment.
  • Programmed Laser Guided Vehicles using PLC and C# to perform tasks based on the clients Warehouses production lines sequences.
  • Accomplished cataloging of software library for all PLC and motion control software currently used on metal stamping press machine product.
  • Updated safety condition monitoring operating controls systems, which included Bentley Nevada, Allen Bradley PLC / Ladder Logic.
  • Modified an Allen Bradley PLC program for a winder in Chile that eventually met the requirements of the contract.
  • Assisted electrical, hydraulic, and mechanical equipment troubleshooting including PLC control with a graphical user interface front end.
  • Collaborated with Rockwell Automation - Allen-Bradley to expand and enhance personal knowledge and skill set for PLC programming experience.
  • Rewired equipment with obsolete explosion proof pneumatic control to intrinsically safe electronics, PLC's and Touch Screen control.
  • Utilized Hitachi PLC, G coding and M commands to modify machine functions for customer applications and retrofits.
  • Project manager for administering mobile training program, for PLC's, controls, safety & electrical basics.
  • Diagnose electronic and electrical problems within ECU's, PLC's, TCU's with International issued laptop.
  • Experience with conveyor belts and tracking control system along with PLC's interface handshake with CTX's.

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12. Trouble Shooting

high Demand
Here's how Trouble Shooting is used in Field Service Technician jobs:
  • Trouble shooting analog and digital microwave systems Replacing antenna and sighting signal with meter Conversion from analog to digital network
  • Position included oversight of subcontractors, system operation, providing operational education to stakeholders, and systems trouble shooting.
  • Provide application engineering support for installation trouble shooting of Industrial Explosion Suppression Systems in various high value applications.
  • Assist Equipment Technicians with trouble shooting and installation of molecular turbo pumps and other manufacturing equipment.
  • Inventoried new and legacy equipment while maintaining databases and providing trouble shooting assistance at installation sites.
  • Trained international technicians on maintenance and trouble shooting of environmental test chambers.
  • Maintained equipment and provided trouble shooting assistance throughout quality assurance testing process.
  • Performed numerous trouble shooting, utilizing schematics and various equipment.
  • Provide trouble shooting support to Battalion communication maintenance personnel.
  • Performed trouble shooting on electronic and mechanical failures.
  • Trouble shooting various television and Satellite related problems.
  • Collaborated with engineers for trouble shooting/analyses.
  • Handle elector-mechanical testing and trouble shooting.
  • Performed maintenance and trouble shooting on 5kw generator systems to maintain them at full Readiness to support the Joint Portal systems.
  • Well-rounded, in depth knowledge to support numerous needs of non-branch personnel including break/fix, software installation, and configuration/trouble shooting.
  • Coordinated and performed field service repairs, installation, and trouble shooting, of a sixteen channel automated chemistry analyzer.
  • Trouble shooting and repairing copiers and basic processors in the field, which included traveling up and down New England.
  • Completed root cause analysis of systems via system log files, Event Viewer log files and hands on trouble shooting.
  • Perform inspections, maintenance, and trouble shooting of diesel, liquid propane, natural gas, and gasoline engines.
  • Trouble shooting of the Bee Creek wireless network including setting up new tower sites and maintenance of existing tower sites.

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13. Test Procedures

high Demand
Here's how Test Procedures is used in Field Service Technician jobs:
  • Created hardware test procedures for final test certification of systems and assisted with test operations insuring successful completion.
  • Conducted aircraft ground run operations and performed required aircraft test procedures to verify functionality of repaired deficiencies.
  • Negotiated utilization facilities and resources, and significantly increased efficiency and productivity by eliminating redundant test procedures.
  • Conducted test procedures to ensure proper product performance, diagnosed Electrical and Mechanical problems.
  • Develop or evaluate test procedures, determine circuit requirements and develops diagnostics prototype modes.
  • Developed field test procedures to ensure optimum system performance of regulator and excitation systems.
  • Test procedures and fault isolation documentation to be utilized at all submarine facilities.
  • Developed test procedures and documentation for failed units returned from customers.
  • Educated medical workers on test procedures and complex immunology analyzer operations.
  • Instituted test procedures, equipment documentation, and contract/equipment warranties.
  • Increased department productivity by modifying test procedures and fixtures.
  • Execute established acceptance test procedures to validate repairs were successful
  • Improved test procedures for digital to analog simulated instruments.
  • Developed field documents including test procedures and daily reports.
  • Developed installation and test procedures for various experimental equipment.
  • Developed and implemented test procedures for products and components.
  • Developed Test Procedures and Modular Alignment Procedures.
  • Produced test procedures and system operation manuals.
  • Developed test procedures for technical operations.
  • Follow established operating and test procedures.

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14. Internet

high Demand
Here's how Internet is used in Field Service Technician jobs:
  • Installed Residential/Commercial Homes/Business-Installed phone/cable/internet-Troubleshooting & provided excellent customer service
  • Implemented telecommunication infrastructure to provide Intranet, Internet and Virtual Private Network service for multiple major global accounts.
  • Communicated information via Internet, net-meeting and two-way pager with corporate office and supervisors.
  • Utilize web-ex remote internet access to successfully analyze and create production reports.
  • Performed troubleshooting and technical repair for any problems involving cable and internet.
  • Supported Ethernet services for business class internet and telephone customers.
  • Installed rural wireless internet while providing excellent customer service.
  • Repaired customers Internet connectivity through network and hardware diagnosis.
  • Assisted customers with internet applications and internet connectivity issues.
  • Install and troubleshoot satellite television and internet systems.
  • Installed cable/internet services for new and existing customers.
  • Resolved internet, connectivity and wireless issues.
  • Perform Time-Warner RoadRunner broadband Internet installations.
  • Provide solutions to Internet connectivity interruptions.
  • Learned about cable/phone/internet frequencies and channels.
  • Monitor Internet connections over network.
  • Install internet and television equipment.
  • Supported customer environment by providing the installation and maintenance of business solution products such as VOIP system and Internet access devices.
  • Trouble shoots and repair daily reported plant, drop, inside wiring, cable t v and High Speed Internet services.
  • Install, maintain and troubleshooting issues in order to ensure customer satisfaction involving cable, phone, and internet service provided.

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15. Parts Inventory

average Demand
Here's how Parts Inventory is used in Field Service Technician jobs:
  • Provide network installation, support and troubleshooting on Toshiba MFP's -Deliver exceptional customer service -Manage parts inventory
  • Controlled and maintained a SAP based parts inventory system to ensure replacement part availability when needed.
  • Managed a territory of assigned equipment and parts inventory to comply with established operating standards.
  • Scheduled daily work load and maintained parts inventory and tracked customer preventative maintenance schedule.
  • Calibrated radiation doses per FDA regulations and performed direct repairs while managing parts inventory.
  • Managed local parts inventory and provided detailed documentation of activities and performance reporting.
  • Set and maintained parts inventory for optimum service delivery and cost effectiveness.
  • Maintained parts inventory and applied experience and proficiency with designated ATE equipment.
  • Maintain adequate parts inventory to ensure proper expedited repair on initial visit.
  • Managed parts inventory for territory to comply with established operating standards.
  • Maintained and managed parts inventory within acceptable stocking and variance levels.
  • Regulated repair parts inventory and conducted functional inspections on assigned equipment.
  • Conducted equipment/parts inventory and generated shortage list to prevent installation downtime.
  • Promoted a professional, customer relation and maintained parts inventory.
  • Maintained personal parts inventory and implemented automatic restock via Oracle.
  • Maximized accountability for an extremely complex and expensive parts inventory.
  • Maintained accurate records of parts usage and individual parts inventory.
  • Coordinated parts inventory necessary to repair all current models.
  • Maintain sufficient parts inventory and submit biannual inventory reports.
  • Maintained company assets including parts inventory and leased vehicle.

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16. POS

average Demand
Here's how POS is used in Field Service Technician jobs:
  • Calculated required capacities for equipment units of proposed system to obtain specified performance and submit data to engineering personal for approval.
  • Achieved continuous process improvements by identifying and appropriately escalating process and product quality gaps, providing cost-effective solutions, when possible.
  • Compared existing and proposed systems and/or procedures before completing any installation or uninstall to ensure project completion.
  • Developed and maintained a positive relationship with clients including their Well Site Representative to ensure repeat business.
  • Resolved deployment and billing issues to maintain and develop positive customer satisfaction for internal and external customers.
  • Diagnosed equipment failures remotely and shipped replacement parts whenever possible eliminating costly personnel transportation and labor charges.
  • Perform all repairs on-site in accordance with established guidelines and procedures while maintaining positive customer relations.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Demonstrated high level service while maintaining a positive and professional approach in a deadline driven environment.
  • Earned very good customer evaluations for efficiency, technical skills and positive interactions with customers.
  • Established and maintained a positive working relationship and communication with store associates and management.
  • Interview homeowners to gather necessary information used for the overall disposition of the collateral.
  • Received numerous positive comments about customer interaction and workmanship relayed to from manager.
  • Inspected, recognized, reported, and recorded possible residential diversion activity action.
  • Collected household demographics and maintained positive relationships with households participating in the sample.
  • Reason for leaving was a workforce reduction which impacted installation specialist positions.
  • Worked on composite problems where data analysis requires evaluations of identifiable issues.
  • Mentored and developed Operations Manager to ensure viable successor to own position.
  • Complete all administrative documentation required by the position in a timely basis.
  • Contacted customer within specified guidelines to determine priority and possible problem resolutions.

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17. Company Vehicle

average Demand
Here's how Company Vehicle is used in Field Service Technician jobs:
  • Perform diagnostics on system malfunctions and educate customers on proper use and Maintenance of their products Responsible for inventory in company vehicle
  • Provided service and preventative maintenance for access control systems * Stocked and maintained parts for company vehicles * Developed customer service relationships
  • Worked individually and operated company vehicle and laptop to travel to customer residence or business.
  • Operated company vehicle daily, including reporting preventative maintenance issues to supervisor Environmental Scientist.
  • Maintained responsibility of company vehicle, gas card procedures and safety driving procedures.
  • Maintained company vehicle with associated parts inventory and test and install equipment.
  • Operate company vehicle in compliance with company policy and/or applicable DOT regulations.
  • Maintained company vehicle and documented vehicle inspections on a monthly basis.
  • Inventoried and maintained inventory levels of parts assigned to company vehicle.
  • Ensured company vehicle was adequately supplied and maintained to company standards.
  • Maintained responsibility for company vehicle including all equipment and assets.
  • Maintained a company vehicle according to required preventive maintenance schedules.
  • Maintained meter inventory and supply records on assigned company vehicle.
  • Maintained an inventory of parts and lubricants/cleaners on company vehicle.
  • Manage spare parts inventory located within company vehicle.
  • Maintain company vehicle and regularly complete parts inventory.
  • Maintain company vehicle, equipment and proper documentation.
  • Maintain a company vehicle, manage/control parts inventory.
  • Worked independently driving company vehicle along designated route.
  • Serviced and maintained inventory in company vehicle.

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18. New Equipment

average Demand
Here's how New Equipment is used in Field Service Technician jobs:
  • Prepare for new equipment commissioning and repairs by examining equipment, anticipating difficulties, gathering materials, and coordinating on-site work.
  • Traveled extensively nationally and internationally for on-site installations of new equipment and troubleshooting of customer's equipment in the field.
  • Installed new equipment and explained operation and routine maintenance protocols to customers to ensure optimal use and performance.
  • Liaised with internal departments, management and stakeholders to define requirements and specifications for new equipment installations.
  • Performed as Customer Service Representative by providing new equipment upgrade quotes and replacement parts order quotes.
  • Attended off-site continuing education courses pertaining to new equipment and their recommended maintenance and safety procedures.
  • Designed new systems or performed on-the-fly engineering and integration of new equipment into existing systems.
  • Test and evaluate new equipment/procedures, refines utilization techniques and develops new methods of employment
  • Assisted with the development and coordination of retrofit/modification plans and determining new equipment maintenance.
  • Perform inspection certification and data acquisition of performance of new equipment/systems, coordinates assembly/installation.
  • Conduct and assist installation of new equipment including acceptance testing following established guidelines.
  • Deliver focused hands-on training during new equipment installations with Customers and their associates.
  • Identify maintenance intervals for new equipment and fixtures and determine proper calibration requirements.
  • Trained consumer personnel on new equipment, unit programming and troubleshooting procedures.
  • Performed and oversaw new equipment installation and acceptance, performed equipment modifications.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Studied and interpreted various manufacturer s instruction for new equipment release.
  • Provided on-site training and technical support for new equipment installation.
  • Assist in determining new equipment maintenance and operator training requirements.
  • Coordinate new equipment installation with site manager and customer representatives.

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19. Computer System

average Demand
Here's how Computer System is used in Field Service Technician jobs:
  • Delivered on-site hardware support servicing for large enterprise and commercial customers, install, configure, and repair computer systems/peripherals.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Installed and supported computer systems and associated peripheral equipment, which resulted in an increased customer database.
  • Configure computer system to monitor environmental variables such as temperature, humidity, lighting and access control.
  • Analyzed complex computer systems to identify vulnerabilities, assess risks, and implement security policy.
  • Performed troubleshooting and repair of computer systems not mission capable to accomplish upcoming missions.
  • Repaired/replaced printers and computer systems at Social Security Administration Buildings and The Federal Reserve.
  • Installed, serviced and maintained computer systems, peripherals and automated processing equipment.
  • Performed troubleshooting electronic systems, software, computer systems and installation related errors.
  • Performed Maintenance, Troubleshooting/Repair on Mini-Main frame computer systems and peripheral units.
  • Perform installation and maintenance on all telecommunication network and associate computer systems.
  • Performed LAN/WAN administration to isolate computer systems detection equipment from unauthorized access.
  • Monitor computer systems and associated devices to ensure they are appropriately maintained.
  • Provided warranty repair services for Compaq computer systems Materials planning and purchasing highlights
  • Recorded all information related to customer orders into a mobile computer system.
  • Installed hematology blood analyzers and computer systems in a diagnostics laboratory environment.
  • Provided delivery and installation of computer systems and peripherals to client sites.
  • Configured and supported computer systems and software for major insurance companies.
  • Serviced fabrication of electrical apparatus, electronic equipment and computer systems.
  • Performed routine system maintenance and computer system with administrative functions.

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20. Control Systems

average Demand
Here's how Control Systems is used in Field Service Technician jobs:
  • Manage the day-to-day operations involving the installations, inspections, commissioning and trouble-shooting of integrated Building Automation Control systems.
  • Generate new business and solutions to Automated Electro-Hydraulic Valve Control Systems, material safety data and specification compliance.
  • Worked on various Westinghouse control systems ranging from microprocessor based distributed systems to smaller electronic and pneumatic instrumentation.
  • Key Results: Assisted workers engaged in installing, repairing and servicing light commercial and residential environmental-control systems.
  • Installed autonomous outside lighting, HVAC system control systems using cloud-based occupancy data with automated demand response.
  • Performed installation and modification of 40+ industrial process control systems in utility and manufacturing plants.
  • Performed and /or supervised calibrations, troubleshooting and repairs of control systems and instrumentation.
  • Provided maintenance and start-up services for instrumentation and control systems associated with process control.
  • Job Responsibilities: Provided on-site support services to customers for business-critical control systems.
  • Worked in Honeywell's Automation and Process Control division maintaining quality control systems.
  • Repaired air compressor control systems or replaced controls with Allen Bradley microprocessors.
  • Analyzed various industrial equipment installations and modified control systems to customer specifications.
  • Aligned and calibrated generator control systems using specialized tools and test equipment.
  • Supervised technicians for maintenance, repairs of electronic control systems and instrumentation.
  • Programmed, installed and debugged automated control systems for industrial manufacturing.
  • Performed computer network to interact with security and access control systems.
  • Performed troubleshooting and repair of locomotive trip optimizer control systems.
  • Completed Flight systems on advanced battery operated control systems.
  • Tested and maintained computers and industrial electronic control systems.
  • Worked independently to troubleshoot and repair electronic access control systems

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21. Windows XP

average Demand
Here's how Windows XP is used in Field Service Technician jobs:
  • Migrated selected Windows XP workstations to replacement Windows 7 workstations including installation and configuration of previously installed software.
  • Experience with Windows 2000, Windows XP and Windows 7 operating systems, SQL Server products, Oracle and MS Office.
  • Installed Windows XP, Norton AntiVirus (as well as McAfee) and Office software on refurbished Dell PC's.
  • Project team member responsible for Windows deployment, including Windows XP backup/restore, driver installation, and optimization activities.
  • Interfaced daily with end users to upgrade systems and validate restoration of profiles on Windows XP and 2000 machines.
  • Submit accurate maintenance reports and other necessary paperwork with Windows XP, Word, Microsoft office, and Excel.
  • Test copiers, printers, and faxes by networking them and printing to them via Windows XP computers.
  • Worked on IBM projects with CNA migrating data on Windows XP to Windows 7 through lead tech scripts.
  • Rebuild and configure computer system hardware and repair software conflicts on Linux and Windows XP servers and laptops.
  • Test systems for Windows XP start up and connectivity, resolve issues, notate work done to managers.
  • Served as a subject matter expert in migrating more than 1,000 PCs from Windows XP to Windows 7..
  • Prepared site for conversion day to an updated version of Windows XP Professional and installation of new computers.
  • Worked with various operating systems such as Windows Server 2008, Microsoft Windows XP and Microsoft Windows 7.
  • Led team of technicians upgrading operating system from Windows XP to Windows 7 to over 10,000 endpoints.
  • Provide planning, implementation, and integration of small business networking solutions using Windows XP/2000/98 operating systems.
  • Performed remote break/fix on Windows 7, Windows XP, Printer support, and network connectivity troubleshooting.
  • Configured and networked Windows XP and Windows 2000 systems to store photo lab and Kodak system network.
  • Assisted with project to migrate Bank of America branches operating systems from IBM OS to Windows XP.
  • Experience with Windows XP Professional, Windows 7 Professional, Windows Server 2003 and Windows Server 2008.
  • Worked closely with Microsoft applications: Windows XP, Vista, Word, Excel, and Outlook.

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22. Component Level

average Demand
Here's how Component Level is used in Field Service Technician jobs:
  • Implemented engineering changes, developed test procedure documentation, and repaired circuit boards to a component level in National Repair Facility.
  • Required skills included finite electronic and mechanical troubleshooting down to the component level when appropriate and reading electrical diagrams and blue-prints.
  • Tested Vibration Welders for the Automotive Industry Traveled 90 percent around the Country Calibrated and Repaired Vibration Welders Troubleshoot to Component Level
  • Diagnose and isolating malfunctions to component level in electronic systems using schematics, fault logic diagrams and associated test equipment.
  • Established troubleshooting procedures to fix computer boards to component level making on-site repairs possible negating need for overnight shipping.
  • Utilized blueprints, schematics, wiring diagrams, and technical publications to successfully troubleshoot electronics to component level.
  • Performed start-up and repair of THAYER's equipment including troubleshooting mechanical and electrical equipment to component level.
  • Performed component level repairs of customer returned circuit boards and sub-system equipment of Programmable Logic Controllers.
  • Served as calibration technician, troubleshooting to the component level on microwave equipment and associated systems.
  • Delivered installations and component level preventative maintenance to diverse scanning, copying and faxing equipment.
  • Determined fault by troubleshooting systems and isolating issues to resolution at lowest possible component level.
  • Performed component level to system level troubleshooting tasks and provided technical support to process engineers.
  • Performed preventive maintenance and troubleshooting to component level on all processing and packaging equipment.
  • Applied schematics and manufacturer's literature to troubleshoot equipment failures to component level.
  • Conducted component level and system level troubleshooting of analog and digital control systems.
  • Performed repairs to the component level on Semiconductor crystal growing furnace equipment.
  • Performed component level electronic and optical troubleshooting and repair on laser systems.
  • Repaired equipment at component level on various forms of computer controlled equipment.
  • Participated in a value engineering program by troubleshooting component level circuit cards.
  • Provide customer training on installation, operation and maintenance to component level.

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23. Customer Relations

average Demand
Here's how Customer Relations is used in Field Service Technician jobs:
  • Involved in daily contact with customers to troubleshoot and resolve problems pertaining to service- related matters while maintaining excellent customer relations.
  • Followed accepted maintenance procedures and developed systems knowledge to address individual customer needs while maintaining positive and effective customer relationships.
  • Key Achievements: Championed the implementation of initial provisioning requirements, training processes, and customer relations procedures company-wide.
  • Established a good customer relationship by providing the customer with consistent and accurate information regarding all service issues.
  • Maintained excellent customer relationships with all banking personnel, including timely follow-up for post installation problems and issues.
  • Performed field service engineering on various micro-graphics reproduction systems, which involved significant customer relations and equipment repair.
  • Maintain excellent customer relationships through effective customer service, timely and efficient installations, service, and maintenance.
  • Maintained superior customer relations by providing the highest quality of service to professionally represent company and myself.
  • Enhanced customer relationships by consistently demonstrating a good understanding of customer value and the customer service attitude.
  • Maintained customer relations with consistent follow-up calls for the purposes of discussing future equipment acquisition when appropriate.
  • Establish and continue to maintain valuable customer relationships through professional and punctual communication while providing customer services.
  • Worked without direct supervision as an independent auditor and collected monies due while developing customer relationships.
  • Foster positive customer relations and a high degree of customer satisfaction through communication and customer empathy.
  • Maintain excellent customer relations and machines maximum operational functionality to support consumption and customer's satisfaction.
  • Developed and maintained ongoing customer relationships with regards to all aspects of equipment repair and maintenance.
  • Maintain positive customer relations by providing a clear explanation of product/service installation, function or repairs.
  • Improved customer relations with Intel by maintaining frequent communications and providing exceptional service as on-site contractor.
  • Build a positive customer relations and satisfaction by communicating effectively with operators, supervisors and co-workers.
  • Performed customer relations activities by maintaining national accounts and customer inventories for this beverage company.
  • Demonstrated ability to work independently, manage multiple projects/priorities, and build strong customer relationships.

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24. Hand Tools

average Demand
Here's how Hand Tools is used in Field Service Technician jobs:
  • Analyzed defective or improperly functioning electronics components, using hand tools and test equipment.
  • Operated power and hand tools and utilized all necessary safety equipment.
  • Fabricated components, using hand tools and following specifications.
  • Advanced utilization of hand tools and electrical testing equipment.
  • Performed basic mechanical work using conventional hand tools.
  • Dismantled devices to gain proper access and removed and replaced defective parts, using hoists, hand tools and power tools.
  • Install or replace machinery, equipment, and new or replacement parts and instruments, using hand tools or power tools.
  • Use of hand tools and test equipment (volt meter and network cable tester) to diagnose and fix hardware problems.
  • Tested circuits and components of malfunctioning equipment to isolate sources of malfunctions, using test meters, and other hand tools.
  • Diagnosed and repaired customer's copy machines on site utilizing hand tools, service manuals, and electronic test equipment.
  • Disassemble entertainment equipment and repair or replace loose, worn, or defective components and wiring, using hand tools.
  • Use of hand tools, butt set, toning devices, ladders, inventory and tracking of parts & wire.
  • Disassembled equipment to adjust, repair, and replace parts, using hand tools, accurately reassembling equipment upon completion.
  • Assembled and attached functional and cosmetic hardware such as caps, clamps, and knobs to assemblies using hand tools.
  • Maintain equipment to include presses, control boxes, winches, hand tools, belt winder, and service trucks.
  • Used hand tools, precision instruments, power tools, pneumatic tools, welding equipment and jacks and hoists.
  • Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems.
  • Managed hand tools, truck stock, work activity, and the quality / cleanliness of the job site.
  • Calibrated flow and span via release rate, changed filters charcoal filters utilizing general hand tools and test sets.
  • Assisted Crane with movement of Equipment and other Industrial Machinery and use of powered hand tools to complete tasks.

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25. ATM

average Demand
Here's how ATM is used in Field Service Technician jobs:
  • Trained on Fujitsu ATM hardware/software with the new dispenser, bulk note dispenser and coin dispenser/depositor- deposit with no envelope/cash depositor.
  • Connected treatment workstation to linear accelerator for record and verify of radiation therapy data.
  • Established and operated mobile water treatment facilities including reverse osmosis purification and polisher tanks.
  • Coordinated maintenance and repair of complex CT Helical-based radiation Cancer treatment systems.
  • Replaced radioactive sources for treatment equipment and prepared Hazardous Materials shipping containers.
  • Connected to treatment planning and imaging/PACS/DICOM systems and tested connectivity.
  • Maintained and repaired ATM machinery and performed preventative maintenance.
  • Completed all ATM certifications available.
  • Performed hardware installations, troubleshoot and break/fix repairs on Cash ATM equipment and other POS based equipment at various customer locations.
  • Configured custom equipment for product specific needs, and developed specific packaging using vacuum, vacuum control, and modified atmosphere.
  • Perform troubleshoot and repair all IBM POS Registers, Self-Checkout Machines and ATM Configure hard drive, peripherals and LAN printers.
  • Designed and built a test jig for ATM component testing to ensure operation of components before taking them into the field.
  • Install, service, and repair high power CO2 lasers, used in welding, cutting, and surface treatment applications.
  • Trained all new employees for flow treatment operations team as well as other employees on loan from other business units.
  • Perform maintenance of industrial/commercial HVAC equipment and cooling towers water treatment systems and work facility's compressed dry air system.
  • Company administered six weeks of school in Electro-Mechanical, maintenance, programming, and networking of ATM cash machines.
  • Work with PLC controls, while understanding water process treatment design, repairs pumps, instruments and control panels.
  • Water Filtration, treatment and reverse osmosis systems on drilled Oil contained water in the Gulf of Mexico.
  • Worked in many locations in various industries such as chemical plants, power plants and water treatment facilities.
  • Repair, troubleshoot, move, reconfigure, upgrade, and install multiple types of ATM's.

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26. LAN

average Demand
Here's how LAN is used in Field Service Technician jobs:
  • Performed procedural maintenance, schedules and planned activities to ensure service delivery expectations and service level agreements are being achieved.
  • Performed time sensitive repairs to maintain safe operation of several nuclear power plant and hospital Emergency generator systems.
  • Performed chemical analysis of working fluids and recommended corrective actions to ensure plant was operating within designed parameters.
  • Collaborated on development of detailed project plans for multiple simultaneous projects, resulting in improved development efficiency.
  • Tracked product usage, anticipated peak needs and balanced inventory levels including inventory reconciliation and reordering.
  • Coordinated wit site supervisors, outside vendors and other company representatives in job organization and planning.
  • Planned effective routing of inspections to ensure maximum containment with minimal input from territory manager.
  • Developed planning and follow up procedures to ensure vital maintenance information was relayed to customers.
  • Performed support for hospitals and reference laboratories located throughout Maryland, Washington D.C. and Virginia.
  • Produced written documentation to customers regarding explanation of repair calls, or service provided.
  • Trained plant associates on database management, Vibration Analysis techniques and machinery problems.
  • Constructed CAD interconnect drawings for miscellaneous network applications and updated Central Office records.
  • Developed and executed plan to establish equipment utilization and optimization at lowest cost.
  • Responded to potential equipment issues to prevent unplanned interruption of customers' business.
  • Performed demand oriented maintenance on data communications equipment within a broadband LAN architecture.
  • Developed service business plans to increase quality, lower cost and enhance profitability.
  • Installed and repaired anti-theft alarms and camera surveillance equipment for commercial sites.
  • Developed account specific action plans to reduce downtime and increase customer satisfaction.
  • Load balancing and performance/Load monitoring on server as well as application levels.
  • Implemented disaster recovery plan covering both physical and virtual threats.

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27. Customer Locations

average Demand
Here's how Customer Locations is used in Field Service Technician jobs:
  • Perform on-site repair and installation of computers and other peripheral equipment at customer locations as a logistics technician with CVS Pharmacy.
  • Perform scheduled/unscheduled maintenance/diagnostic and repair functions at customer locations, isolate electrical, mechanical and communications failures at board level.
  • Perform both mechanical and electrical installation and repair of custom conveyor systems and process heating equipment at customer locations.
  • Covered throughout US and internationally customer locations and provided phone support to customers to help troubleshoot equipment.
  • Travel extensively to customer locations to perform various preventative maintenance activities and emergency technical support repairs.
  • Travel to different customer locations to support installations, upgrades and escalated repairs domestic and abroad.
  • Perform routine maintenance and safety inspections of forklifts at customer locations, including safety interlocks.
  • Resolved product performance problems in real time at customer locations supporting sales and service organizations.
  • Maintained, performed preventative maintenance, troubleshoot, and repaired company equipment at customer locations.
  • Travel to various customer locations operating on site to identify functional problems and recommend solutions.
  • Traveled to customer locations and perform schedule maintenance on forklifts and other material handling equipment.
  • Serviced analog and digital copier systems and associated equipment at customer locations throughout assigned territory.
  • Travel to on-site customer locations to perform calibration, repairs and preventative maintenance services.
  • Implemented product and quality improvements to reduce start-up and commissioning times at customer locations.
  • Supervised/conducted installation of newly manufactured forklift trucks and wire guidance systems at customer locations.
  • Support also includes monitor, projector and videoconferencing products at NorthEast US customer locations.
  • Dispatched to customer locations for the purpose of installation and maintenance of telecommunications equipment.
  • Performed preventive, remedial maintenance and repair at customer locations in different operating environments.
  • Conducted routine maintenance and provided technical training to operating personal at customer locations worldwide.
  • Installed, configured, and maintained complex semiconductor manufacturing equipment at Customer locations.

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28. Lexmark

average Demand
Here's how Lexmark is used in Field Service Technician jobs:
  • Executed a variety of contracts for multiple vendors (Dell, HP, IBM, LEXMARK, Worldwide Technical Services).
  • Expanded Compaq's penetration in the warranty segment by independently choosing to pursue Hewlett-Packard and Lexmark printer certification.
  • Performed authorized warranty repair for all Lexmark printers.
  • Provide product feedback/customer suggestions to HP/Lexmark.
  • Maintain and repair Point of Sale Terminals, Point of Sale Servers, Automated Teller Machines, and Lexmark laser printers.
  • Provide software, network and break-fix support for Dell, H.P., Lexmark, IBM, ASUS and various peripheral equipment.
  • Keep accurate inventory of parts usage, provide service to HP, and Lexmark during a normal eight hour day.
  • Field experience working at customer sites on equipment include Laser Printers: Lexmark T630, T632, T634, 1855.
  • Tested and repaired computers, laser printers (LEXMARK), 3com hubs, Lan/Wan devices and dot matrix printers.
  • Planned and deployed Lexmark Printer roll-out to replace HP printers -Developed and maintained printer parts inventory and asset control database.
  • Install / Repair printers at customer sites such as HP, Xerox, Dell, Lexmark and Laser Jet service/repair.
  • Maintained certifications for: A+; IBM desktop and mobile systems; HP LaserJet printers; Lexmark laser printers.
  • Diagnosed, Installed, setup, troubleshot, and networked Xerox, HP, Lexmark and EFI Fiery Controllers.
  • Manage on-site installation, maintenance, repairs, and break fix for multiple printers, including Xerox and Lexmark.
  • Trained and worked on Lexmark, HP and Samsung Printer - fixed to the board and assembly level.
  • Answered customer questions about the operation and maintenance of their Lexmark printers, various copiers and facsimile machines.
  • Test, troubleshoot and repair Canon, Sharp, and Lexmark equipment on a mechanical and electronic level.
  • Diagnose and repair laser faxes, laser printers, Hewlett Packard, LEXMARK and TEKTRONIX Provide technical support
  • Service, repair, maintain and troubleshoot a variety of products including HP, Xerox and Lexmark.
  • Provided field repair and on-site support for Dell, Gateway, Toshiba, and Lexmark warranty clients.

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29. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Field Service Technician jobs:
  • Managed efforts in troubleshooting network-related connectivity issues using TCP/IP concepts.
  • Implemented Push/Pull advertisements using TCP/IP in Java
  • Understand TCP/IP fundamentals and system administration.
  • Assist in connecting customer's client workstations to local and network print devices via TCP/IP (LPR), and SMB.
  • Installed productivity improvements such as fax to TCP/IP solutions (email to fax, EMR/HER integration, etc.).
  • Contracted by ON Force to service banks and business PC, software installation, server configurations, TCP/IP, ECT.
  • Installed Application and Image servers, client workstations in TCP/IP LAN/WAN network environment for Hospital and private Cancer Centers nationwide.
  • Provided Networking Support for Windows Server 2000, 2003 DHCP and TCP/IP protocol, Active Directory (AD) environment.
  • Perform network installation and TCP/IP addresses on printing equipment, download printer drivers and provide customer training on printing functions.
  • Install and configure new HP Workstations, Ghost/Image existing hard Drives, add TCP/IP Printers, install software for peripherals.
  • Configure all the TCP/IP settings, user accounts, and web access to function properly on a network.
  • Installed and configured wireless routers, network printers and setup FTP, DHCP, TCP/IP, Routers.
  • Checked TCP/IP settings and verified NIC's are working properly on Windows 2000/XP Dell PC's.
  • Coordinate networking/IT setup and provide technical connectivity support for DICOM, TCP/IP, and remote connectivity.
  • Provide support for voice and video servers, admin station set up for networking TCP/IP.
  • Resolved problems involving TCP/IP, DNS, WINS DHCP, and other network connectivity issues.
  • Level one support for customer network connectivity, network scanning and email, TCP/IP configurations.
  • Analyzed and resolved multiple connectivity issues involving TCP/IP, HP Jet Direct and wireless cards.
  • Experience working with, configuring and troubleshooting TCP/IP networks, DHCP, WINS, DNS.
  • Installed, configured and diagnosed connectivity issues with both modems and TCP/IP network communication connections.

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30. Service Reports

low Demand
Here's how Service Reports is used in Field Service Technician jobs:
  • Maintained detailed service records for each account, and supplied service reports to effectively communicate results of service activity to customers.
  • Managed all technical repair issues, engineering change orders, facilities and equipment installations and coordinated information or technical service reports.
  • Ensured accuracy by preparing service reports for Billing Department and also recommended upgrades and replacements needed for UPS and systems reliability.
  • Provided accurate, timely and detailed field service reports, feedback on customer satisfaction, service activity and other administrative reports.
  • Submitted service reports, quality control reports, installation and upgrade/countermeasure forms in accordance with prescribed methods to Area Service Manager.
  • Completed field service reports making service recommendations and coordinating the scheduling of follow up visits based on those recommendations.
  • Completed thorough service reports and provide recommendations to customers on necessary equipment upgrades to meet local site power demands.
  • Developed customer service reports equipped with suggestions and recommendations which helped management resolve critical decisions regarding customer contracts.
  • Utilize current management reports, service reports, inventory reports, and contracts management data for maximum organization.
  • Prepare commissioning and service reports detailing plant conditions, problems identified, solutions developed, and solutions implemented.
  • Prepare and submit to customer and superiors service reports detailing maintenance preformed and equipment / application status.
  • Completed and submitted all required paperwork, field service reports, technical support documentation and expense reports
  • Conduct on-site training of customer personnel and provide failure analysis reports/service reports for engineering department.
  • Prepared service reports and offered recommendations to resolve our customer's instrumentation and control problems.
  • Developed electronic based service reports for all engineers to maximize efficiency for record reporting.
  • Completed service reports and made recommendations to the customer regarding his/her equipment and environment.
  • Completed all service reports and associated paperwork required by customer procedures for above mentioned work
  • Maintained daily equipment logs and prepared detailed pass-down/service reports describing problems and possible solutions.
  • Compiled user complaints and generated service reports: Presented service/repair trends to Management.
  • Produced timely and accurate service reports, log books and site-specific safety paperwork.

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31. Xerox

low Demand
Here's how Xerox is used in Field Service Technician jobs:
  • Promoted into a Technical Specialist position, becoming a Certified Trainer and obtaining a Xerox Laser Safety Certification.
  • Installed, troubleshot, repaired and maintained Xerox digital office/commercial/industrial printers.
  • Trained and Certified as a technician representative on multiple Xerox copies/printers.
  • Diagnose and repair various Xerox copiers with remote electronic service documentation.
  • Received Xerox customer hero first award for excellent customer service.
  • Maintained and supported Xerox Office Printing Business products throughout Michigan.
  • Provide ongoing customer training on equipment following Xerox field procedures.
  • Promoted to Xerox Product Specialist based on exceptional product knowledge.
  • Provided service to Xerox customers based on assigned equipment.
  • Received Xerox Excellent Customer Service Rating award.
  • Represented Xerox Corporation in dealings with customers.
  • Maintained copier/computer according to Xerox specifications.
  • Accomplished Xerox Copier technician training.
  • Completed a one-month contract working on a team as a Field Reporting Analyst employed by Paladin Solutions contracted to Xerox.
  • Service Xerox, Sharp, and HP Digital copiers, fax machines and printers Managed a full field of assigned territory
  • Leveraged service training and operations experience to support debug, troubleshooting, repair and materials testing in non-Xerox desktop printers.
  • Managed, installed and repaired an assigned group of Xerox Model 5388, 1090, and 1075 high volume copiers.
  • Keep communications open with customer to look for opportunities for Xerox sales to upgrade existing machines or sell new products.
  • Field Service Tech Serviced and Maintained Xerox Solid Ink Printers and Color/Mono Copiers and Installed Drivers and Network Support as Needed
  • Use E-Docs (Electronic Documents/ Schematics) on laptop to help troubleshoot problems with Black and White Xerox Copiers.

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32. Customer Training

low Demand
Here's how Customer Training is used in Field Service Technician jobs:
  • Varied responsibilities include instrument setup, customer training, diagnosing and resolving technical issues with a priority in customer satisfaction.
  • Provided on-site installation, troubleshooting, and customer training of digital commercial insertion system worldwide.
  • Maintained excellent customer relation, professionally representing the company with assisted constant customer training.
  • Develop and maintain the installation documentation, system operation, and customer training materials.
  • Promoted customer relations and provided customer training on operation, corresponding software and maintenance.
  • Provide Installation/Operation Qualification, preventive maintenance, customer training on all New Brunswick products.
  • Provided the comprehensive customer training on equipment operation, safety and basic maintenance knowledge.
  • Provided service and preventative maintenance on all high-tech banking equipment and customer training.
  • Developed and instructed customer training in operation, service and installation of system.
  • Provided customer training and facility support * Developed contract sales applications and sales opportunities
  • Performed nationwide customer training on equipment usage and performed preventative maintenance on units.
  • Revise and rewrite customer training documentation to adhere to current machine application processes.
  • Performed installations and customer training on new and used injection molding equipment.
  • Coordinated customer training sessions and provided one-on-one support in resolving systems issues.
  • Performed customer training and support in a multitude of environments and applications.
  • Provided on-site customer training of customer requested classes for all models of Citations
  • Provided on-site customer training in CDMA repeater implementation with applications engineering.
  • Provided customer training and ensured a high level of customer satisfaction.
  • Experienced in interfacing with instructors and students to facilitate customer training.
  • Partnered with Field Application Specialist to perform installations and customer training.

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33. Depot

low Demand
Here's how Depot is used in Field Service Technician jobs:
  • Perform advanced troubleshooting and depot level maintenance to ensure prompt repair and achievement of contractually obligated operational availability metrics.
  • Perform depot level modifications, repairs and troubleshooting on hydraulic, electrical, mechanical systems.
  • Provided support to Contract Field Service Representatives and supported the Aviation Classification Repair Activity Depot.
  • Provided depot-level technical support and training to customers and users of military vehicles worldwide.
  • Performed daily necessary depot operations while still conducting customer service requests as scheduled.
  • Manage specialty lumber accounts for several Home Depot retail facilities across Michigan.
  • Fostered and maintained relationships with Home Depot Management and Associates.
  • Enhanced business relationships with key decision-makers in Home Depot accounts.
  • Preformed Depot Service repairs for warranty and non-warrantied devices.
  • Field Service Engineer Repair Depot Manager Repair Depot Technician
  • Maintained a healthy work environment with Home Depot Management
  • Managed inventory of regional Parts Depot.
  • Provided extensive troubleshooting of hard drive and tape drive issues during OEM development, integration, manufacturing, and repair depot.
  • Specialized in marketing and promoting window treatments with Home Depot and JC Penney along with providing exceptional product knowledge and training.
  • Trained and graduated from MRAP (Mine Resistant Ambush Protected) vehicle maintenance school at Red River Army Depot, Texas.
  • Traveled to Home Depot locations to service Plumbing & Flooring Departments for all assigned stores Maintained and repair displays as needed.
  • Supported all groups of Corpus Christi Army Depot programs to include personally saving nearly one million dollars in cost avoidance assets.
  • Provided expert merchandising and marketing of 100 product lines on behalf of a variety of manufacturers at 10 Home Depot locations.
  • Set up displays and products in Home Depot kitchen and bath department to make them attractive and appealing to potential customers.
  • Travel to multiple Home Depot's throughout New England to organize, stock and provide general plant care to garden department.

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34. Active Directory

low Demand
Here's how Active Directory is used in Field Service Technician jobs:
  • Maintained Active Directory and provided security administration for AD for enabling, re-enabling accounts, and immediate terminations.
  • Reconfigured active directory structure and implemented group policies to automate common tasks and secure student workstations.
  • Required interfacing with existing network infrastructure, such as Microsoft Active Directory and Microsoft Exchange Server.
  • General active directory administration, adding and removed users and computers, unlocked user accounts.
  • Created and managed Active Directory computer and user accounts to provide for enterprise level accessibility.
  • Provided local and Remote Hardware and some Software support using Remedy/Active Directory.
  • Conduct Active Directory administrative tasks for the corporate domain/global company headquarters.
  • Maintained Innovative Technicians Linux based server and managed active directory.
  • Managed computers and users in a Windows Active Directory environment.
  • Installed computer equipment and assisted in managing active directory accounts.
  • Maintained Active Directory as necessary updating records as needed.
  • Utilized Active Directory setting permissions and resetting passwords.
  • Experienced with Active Directory User and Computer administration.
  • Administered and managed users using Active Directory.
  • Manage User/Computer/Group accounts in Active Directory.
  • Configure active directory and domains.
  • Maintained and updated Active Directory as well as DNS of that domain including that of the new hire and termination process.
  • Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via Active Directory.
  • Managed end user accounts in Active Directory/Users and Groups including VPN access, network account lockouts, and network password resets.
  • Add devices to the network, create user accounts, set up exchange mailboxes, and reset passwords using Active Directory.

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35. Voip

low Demand
Here's how Voip is used in Field Service Technician jobs:
  • Supported customers with router configurations, VOIP telephone service, set-top box education and configuration, wireless/ networking, application support.
  • Installed environmental probes in refrigerator/freezers, VoIP telephone system, conducted training and completed validation.
  • Set up LAN/WAN/Firewall for business internet connectivity and VoIP telephony.
  • Provided technical support for VOIP based telecommunication systems.
  • Contracted to perform advanced on-site troubleshooting of Legacy and VoIP telephone systems, as well as on-site troubleshooting on LAN/WAN systems.
  • Resolve issues surrounding e-mail, Internet connections, and hardware/peripherals to support client's mission critical services as well as VoIP.
  • Performed the installation and testing of over 500 workstations, printers, and VOIP equipment for NORAD and USNORTHCOM Command Center.
  • Download proper IOS image to Cisco router for a variety of network applications, including the use of Cisco VoIP phones.
  • Integrated OR's capable of broadcasting / streaming live procedures across system networks via VOIP, and Video over IP.
  • Handled all aspects of installations of PBX and VoIP hardware as well as perform voice networking systems and maintain server.
  • Install and repair of Cable TV, Internet (including wired & wireless routers) and telephone Services (VoIP)
  • Configured, repaired, and restored computer workstations (Dell PCs), laptops, peripherals, and VOIP systems.
  • Fulfilled IMAC move/change orders for telecommunications, VOIP phone systems, hardware/software migrations and refreshes, printers and peripherals.
  • Supported more than 500 users using network printers, VOIP, scanners, Adobe Pro and Microsoft Office/ Outlook.
  • Implemented Firewall procedures for use with Wireless Access Points, VOIP Systems, and Security services, i.e.
  • Install and Support PC, VOIP video Phones, Networking, Data Centers, Printers and repair devices.
  • Performed installations and servicing/testing of T1/Frame Relay/DS3/VOIP and Video circuits for a nationwide local/ long distance service provider.
  • Provide engineering and technical support on basic and advanced features including CCIS, Wireless, VOIP and Networking.
  • Involved in ACD phone system to VoIP conversion installing Cisco switches to ready bank for VoIP implementation.
  • Install VOIP, data, and video transmission equipment via point-to-point wireless network communication in hostile environments.

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36. Medical Equipment

low Demand
Here's how Medical Equipment is used in Field Service Technician jobs:
  • Check electrical outlet for power and proper ground when delivering electrically powered Home medical equipment, in addition to observing entire.
  • Performed service, installations, calibrations, preventive maintenance, troubleshooting, and mandatory equipment modifications on diagnostic medical equipment.
  • Provided technical support of medical equipment in client hospitals, supported business development and the management team.
  • Inspected and tested malfunctioning medical equipment, following manufacturers' specifications and using test and analysis instruments.
  • Improved company profitability by expanding Service Agreements and adding more medical equipment at customer's facilities.
  • Performed scheduled and unscheduled repairs, calibrations, and upgrades on intermediate and advance medical equipment.
  • Provided in-service training to medical staff and clinical personnel on the operation of medical equipment.
  • Performed preventive maintenance, calibration and repairs on most medical equipment, including specialized equipment.
  • Perform investigative evaluation of medical equipment involved in patient and employee incidents / accidents.
  • Performed electrical inspections and repairs on various medical equipment and power supplies.
  • Provide medical equipment repairs and inspections utilizing a variety of test equipment.
  • Performed Tests, Preventive Maintenance and Calibrations on hospital electrical medical equipment.
  • Prepare medical equipment and appropriate documentation for delivery to customer facilities.
  • Installed and maintained complex diagnostic medical equipment from Maine to Philadelphia.
  • Traveled to customer facilities in support of medical equipment requirement changes.
  • Maintained an accurate on site inventory and investigation for medical equipment.
  • Validate updated prescriptions from physicians for proper dispensing of medical equipment.
  • Provide advance-level support, servicing and repair of complex medical equipment.
  • Coordinate repair and replacement of medical equipment with commercial service firms.
  • Delivered oxygen and medical equipment to patients in homes/assisted living facilities.

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37. CNC

low Demand
Here's how CNC is used in Field Service Technician jobs:
  • Assisted in and performed on-site installations and start-ups of automated CNC machining equipment used in producing automobile parts.
  • Aided in implementation of various robotic systems for loading/unloading operation on CNC machine tools.
  • Created documentation detailing the installation, operation and maintenance of CNC Machinery.
  • Performed service, calibration, and installation of precision CNC manufacturing equipment.
  • Perform on-site services and electrical/mechanical repairs to Swiss-type CNC Automatic Lathes.
  • Customized CNC machinery and robotic interface systems to satisfy customer requirements.
  • Trained customer personal in programming and operation of Automated CNC Equipment
  • Performed on-site installation of CNC machinery to customer specifications.
  • Implemented CNC machinery troubleshooting & hydraulic repairs.
  • Repaired Air Conveyors, metal stamping equipment, CNC and pneumatic controls and made head to tail transfer to eliminate downtime.
  • Performed troubleshooting on PLC systems, Conveyor systems, Parts washing systems, CNC systems, and Punch and Die alignment/Set-up.
  • Install, service, repair, train and support 24/7 CNC machining center and lathe equipment in the north central region.
  • Repaired, installed and calibrated CNC Lathe/Mill machines in an industrial setting Inspected precision machine parts using micrometers and height gauges.
  • Directed to meet with customers and to install, test and maintain CO2 Laser Die Cutters and CNC Design Plotters.
  • Traveled to customers to perform installations, preventative, and corrective maintenance on CNC machines using precise measurements and tools.
  • Performed service and repair in the areas of AC and DC servo motor product, CNC and PCNC machine technology.
  • Install CNC systems, Laser-Gravers and other laser systems and/or train customers on the operation and maintenance of the machine.
  • Traveled worldwide to install part handling, CNC Drills and Saw machining centers, Conveyors system and part storage systems.
  • Build automated machines, or upgrades, & Fabricate/modify parts, with CNC Mill, Lathe, & Press.
  • Service and repair of mechanical, hydraulic, electrical and electronic NC, CNC, and PC controlled systems.

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38. Ethernet

low Demand
Here's how Ethernet is used in Field Service Technician jobs:
  • Integrated advanced understanding of Ethernet telecommunication and LAN related experience of inside wiring and troubleshooting with training new hires.
  • Configured, managed and tested Cisco Ethernet applications.
  • Configured devices to operate through Ethernet connections.
  • Replaced legacy LAN circuits with gigabit Ethernet
  • Provided patching and troubleshooting of communication lines connected to switches with the use of either fiber testers or Ethernet cable testers.
  • Developed troubleshooting procedures and sound maintenance guidance for diagnosing LAN, WAN, fiber optic, Ethernet and computer communications issues.
  • Conducted systems investigations on a wide range of subject from RF performance, to Ethernet network investigations and report results.
  • Installed digital circuits as IDSL, line share DSL, dedicated DSL, SDSL, T1 and Ethernet over copper.
  • Dispatch to customer premises to troubleshoot, test or install router, switches, LAN/WAN network, and Ethernet circuits.
  • Supported networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, and X.25).
  • Repaired and created Ethernet patch cables to provide network access for users, and to patch connections on network switches.
  • Install, repair and replace Ethernet and proprietary cabling to Computers and equipment using ohms meters to troubleshoot the wiring.
  • Project assistance include: running network Ethernet and Fiber-Optic cabling to connect switches, and servers to the Corning network.
  • Perform telecommunication equipment installation, installing fiber optic cables, Ethernet cables, DC power work at customer premise.
  • Insure proper communications with the various types of equipment over Ethernet and fiber optic communications, at various locations.
  • Repair damaged Ethernet cable by terminating a new end using Ethernet wiring standard for straight-through cables and crossover cables.
  • Provided wiring for T1 extensions, Ethernet, and phone lines to patch panels as well as 66 blocks.
  • Install and repair POTS, T1, Ethernet Over Copper, and fiber termination equipment at the customer premise.
  • Performed Hard Drive Imaging, Software Upgrades, Ethernet Communication/TCP-IP troubleshooting and correction, and Factory Automation troubleshooting.
  • Installed LAN peripherals devices (HP LaserJet printers and scanners) and IBM & INTEL Ethernet adapters cards.

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39. Hvac

low Demand
Here's how Hvac is used in Field Service Technician jobs:
  • Field service technician to repair commercial equipment such as Refrigeration HVAC commercial cooking and bakery equipment to include ovens and hydraulic equipment
  • Devised and implemented numerous safety procedures for unrecognized risks that prevented serious injury or damage to complex, high-value HVAC equipment.
  • Perform HVAC/R mechanical and electrical service activities, effective customer communication, diagnoses and repair of all industrial and commercial equipment.
  • Worked with engineering and maintenance personnel at customer sites to ensure electrical and HVAC systems met required system specifications.
  • Trained On: Service/diagnose, installation, and configuration/commission automated commercial HVAC systems.
  • Replace defective motors or electrical components on HVAC and Refrigeration units.
  • Installed compressors, evaporating coils and electrical components associated with HVAC.
  • Service and install refrigeration and HVAC systems in commercial and residential buildings
  • Maintained and repaired various residential and commercial HVAC and Refrigeration units.
  • Repaired commercial kitchen and HVAC equipment
  • Commissioned HVAC building automation systems.
  • Serviced and repaired HVAC units and site building for Verizon, T-Mobile and Sprint sites for Middle Tennessee and Northern Alabama.
  • Maintained and scheduled routine preventive maintenance for all types of HVAC systems and boilers for commercial, industrial and residential sites.
  • Force Protection Cougar: installation and removal of engine, troubleshooting and diagnosing issues on AFES, LSS and HVAC units.
  • Direct and schedule technical training for the safe practices of installations, repairs and operation of our HVAC equipment and products.
  • Trained employees to develop the skills and knowledge to check HVAC equipment using unique and complicated computer software and tools.
  • Designed and implemented corrective action program for all supply transactions, authorizations, and requisitions and issuance of HVAC equipment.
  • Read Blue Prints to Install and Wire Communication Systems in Military Shelters and Mount Shelters and HVAC systems on Military Vehicles
  • Project management: Provide oversight on various projects including HVAC installation, sewer line repair, and store construction.
  • Work with product design engineers and application engineers to develop solutions for trouble-shooting HVAC systems for the transport industry.

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40. Inventory Control

low Demand
Here's how Inventory Control is used in Field Service Technician jobs:
  • Performed preventive maintenance as scheduled, inventory control, warranty repair and customer interface from upper management to machine operators.
  • Perform inventory control, expense reporting, and proper documentation of all service calls including preventative maintenance and installations.
  • Conducted Logistical support to include inventory control, and requisition of spare/replacement Spider components totaling over 2 million dollars.
  • Increased workshop productivity 167% following inventory control, using lean methodologies to restructure /organize flow of repair facility.
  • Implemented at over a dozen various customer sites, a cellular based vendor managed inventory control telemetry system.
  • Maintained inventory control throughout installation process and completed final reports and closing procedures while at customer locations.
  • Manage inventory control and prepare purchase orders for new parts/materials, ensuring strict adherence to budgetary requirements.
  • Purchased all parts necessary to repair all types of electrical equipment, maintaining effective inventory control.
  • Developed and implemented weekly inventory control process that consistently resulted in exceeding inventory management matrix goals.
  • Inventory Control Officer maintaining incoming/outgoing Inventory /logging and monitoring customers, and creating and monitoring badges.
  • Provided expert inventory control with responsibility for accountability and ordering of inventory worth $1.8M.
  • Developed a procedure to enhance inventory control, oversaw, organized and purchased inventory.
  • Tagged completed units per hospital standards of inventory control and organized units on shelving.
  • Managed local parts inventory control and warranty procedures to assure correct financial reimbursement.
  • Performed inventory control and ordering of specific medical products for assigned client base.
  • Acquired permits and utility contracts for remediation sites and performed inventory control.
  • Performed sheet metal fabrications and organized hardware part inventory controls.
  • Standardized equipment to improve preventative equipment maintenance and inventory control.
  • Developed and reorganized distributor inventory control, which increased profitability.
  • Conducted weekly inventory control on company equipment and materials.

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41. Technical Assistance

low Demand
Here's how Technical Assistance is used in Field Service Technician jobs:
  • Job Description: Provide technical assistance and resolution when electrical or engineering problems are encountered before, during and after construction.
  • Responded to clients calls to provide technical assistance to CareFusion PC medical dispense units running Window operating system and customized application.
  • Provided technical assistance and supervisory training for less experienced engineers, representing product service to the customer, maintained customer awareness.
  • Analyze readiness matters and recommend improvements solutions to include technical assistance, technical guidance in accordance with appropriate technical manuals.
  • Implemented field hardware and software modification upgrades and enhancements and provided technical assistance in the support of Illumination subsystem failures.
  • Provided on-site and on-call technical assistance/support to customer engineers and technicians with little to no disruption to their production schedule.
  • Work Center Supervisor for 5 Customer Service Engineers ensuring work was documented, assigned territories and provided technical assistance.
  • Provided prompt worldwide technical assistance to major international companies for installation, commissioning, and troubleshooting of products.
  • Provide customers with all technical assistance pertaining to maintenance, service, operation and interchangeability of products.
  • Provided lead technical assistance and management for T-Mobile corporate printer refresh/reduction and transfer to cloud print services.
  • Provide technical assistance for customers engineering departments and construction companies in the implementation of repairs and modifications.
  • Supplied preventive/corrective maintenance and technical assistance for facilities in Caracas and Bogota offices - Facility/Office Management Dept.
  • Provided work leadership and technical assistance to lower level technicians and/or with formal/informal training of customer personnel.
  • Provided technical assistance, training, assessment, and repairs for electrical power generation and distribution equipment.
  • Established and operated a depot level repair facility that also provides technical assistance to other sites.
  • Provided technical assistance, instruction, and supervision in the use of specialized military electronic systems.
  • Provided training and technical assistance to customer engineering, information systems, and production support personnel.
  • Provided engineering -level technical assistance to customers and field personnel via telephone or on-site as necessary.
  • Managed steam turbine and generator maintenance outages, while contributing technical assistance executing the project.
  • Provided technical assistance to customers over the phone to assist in troubleshooting equipment for service support

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42. Spare Parts

low Demand
Here's how Spare Parts is used in Field Service Technician jobs:
  • Developed spare parts inventory application and functioned as part of team incorporating inventory into previously established parts use and billing application.
  • Manage hardware inventory control on spare parts; ensured items are immediately available for uninterrupted production testing.
  • Requested and/or ordered necessary repair and spare parts according to established procedures and contract relationships.
  • Provided timely service to customers by monitoring and maintaining vehicle spare parts inventory.
  • Implemented spare parts inventory and preventive maintenance system protocol.
  • Maintain truck and communicate spare parts inventory requirements.
  • Engineered equipment spare parts retrofits to customer requirements.
  • Spare parts inventory control ordering and management.
  • Ensured that proper inventory is on site at all times to reduce unnecessary downtime while waiting for spare parts to arrive.
  • Used knowledge of order management system to provide price and lead time for spare parts to customers to foster sales opportunities.
  • Maintained spare parts; prepared trouble tickets and submitted to invoice billing; maintained an inventory control of parts and components.
  • Coordinated distribution of more than $5 million worth of spare parts to various locations to support the equipment engineering division.
  • Propose and sell: Spare parts, spare part packages, upgrades and retrofits for existing systems or individual machines.
  • Managed aftermarket proposals, sale of spare parts and service bulletins to each customer to help meet fleet availability requirements.
  • Performed in service support as needed Processed supporting documentation for work output and maintained inventory control of spare parts.
  • Maintained and managed inventory of spare parts, ordering parts, and shipping of down equipment back to manufacture.
  • Maintained detailed records and tracked work orders, spare parts, and maintenance history of equipment through computerized system.
  • Created the company's first-ever recommended spare parts list designed to provide customers with a template for restocking their inventories
  • Perform monthly Preventive Maintenance, monthly meter reading and consumable materials and spare parts inventory used in the sites.
  • Maintained an inventory of spare parts for use in the repair and maintenance of the installed base of equipment.

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43. AC

low Demand
Here's how AC is used in Field Service Technician jobs:
  • Repaired state-of-the-art semi-conductor manufacturing equipment.
  • Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations, etc.
  • Evaluated job site to assess optimal placement of satellite equipment and communicated with customers to review the installation process.
  • Set up computer and network security so that customer data was protected from either accidental or intentional non client disclosure
  • Ensured defective components are promptly returned for replacement processing and documented and reported equipment and material shortages immediately.
  • Enhanced customer retention by monitoring customer satisfaction with service and parts support and by responding to customer concerns/requests.
  • Support included interfacing with user communities, gathering data, and managing requirements for future features and enhancements.
  • Documented test procedures and results with numerical data and documented repairs insuring customer acceptance of billed services.
  • Set up and operate production equipment in accordance with current good manufacturing practices and standard operating practices.
  • Completed necessary paperwork and data reports of service revenue for management to track strategic monthly goal accomplishments.
  • Performed boiler control system installation, setup and process tuning activities at remote electrical power plant locations.
  • Trained customers on Computer Aided Manufacturing software, managed regional customer audits and implemented automated solutions.
  • Performed troubleshooting, repair, and maintenance of instant lottery ticket machines in Philadelphia metropolitan area.
  • Perform the installation and troubleshooting of laser guided pallet jack system for automated picking operations.
  • Trained operators, maintenance and management personnel in aseptic packaging and processing of food products.
  • Modified time lines and business applications according to business needs, resulting in increased productivity.
  • Exceeded customer requirements by pro-actively communicating with customers to properly identify and assess trouble.
  • Install and evaluate manufacturing equipment, materials or components in foreign and domestic facilities.
  • Advised management regarding customer satisfaction, product performance, and suggestions for product improvements.
  • Provided installation, configuration and maintenance of particular equipment's to ensure customer satisfaction.

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44. Expense Reports

low Demand
Here's how Expense Reports is used in Field Service Technician jobs:
  • Maintained excellent scheduled service on company provided vehicle together with documenting related auto expense reports.
  • Support documentation including: validation testing reports, detailed service reports and expense reports.
  • Generated weekly accountability and vehicle maintenance reports, and monthly expense reports.
  • Completed service, expense reports, inventory, and other administrative responsibilities.
  • Produce timely and accurate trip/expense reports following service calls.
  • Recorded repairs and maintenance performed and submitted expense reports.
  • Maintained Daily and weekly productivity reports and expense reports.
  • Completed and submitted travel authorization and expense reports.
  • Complete service/expense reports in a timely matter.
  • Exhibited multitasking and prioritization skills in utilizing Microsoft Office to schedule appointments, process work orders, and preparing expense reports.
  • Produce accurate and efficient service reports, expense reports, and all associated paperwork covering activities in the field.
  • Submitted travel itineraries, trip reports, activity reports, monthly reports, expense reports, and service reports.
  • Manage personal spending, as well as create and maintain monthly expense reports, PM schedules and profit/loss statements.
  • Maintained work records, such as: vehicle and inventory logs, expense reports, and equipment service records.
  • Inventory, status reports, and expense reports were required for each call at the end of the week.
  • Maintained updated service manuals, customer database, expense reports, time logs, tools, and test equipment.
  • Assist in new installation, support other team members in the region, manage parts inventory and expense reports.
  • Maintained documentation including statistical reports, service call logs, expense reports, Material Defect reports, and inventory.
  • Maintain and complete documentation including detailed service and expense reports measure and record technical data as tasks are complete.
  • Keep thorough documentation on tickets of mileage, all charges incurred, expense reports, and troubleshooting performed.

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45. Service Contracts

low Demand
Here's how Service Contracts is used in Field Service Technician jobs:
  • Manage multiple service contracts for remote pharmacy dispensing, including routine/periodic maintenance, on-call troubleshooting, new system installation and commissioning.
  • Increased sales of service contracts by 26% through innovative marketing strategies that focused customer attention on product reliability and maintainability.
  • Secured additional revenue from service contracts by routinely auditing computer rooms and ensuring accomplishment of all customer equipment.
  • Full Line responsibility including selling service contracts and serving high technology Hydrogen Peroxide Gas Plasma Sterilizers.
  • Maintain service contracts per specified department, assure product integrity and maintain plan-o-gram to manufacturer standards.
  • Build and maintain customer relationships through selling consumable parts and presenting information regarding service contracts.
  • Conducted preventive maintenance on various types of manufactured generators in accordance to service contracts.
  • Contacted all customers to verify company database information and attempt to sell service contracts.
  • Created professional relationships with key customers and assisted with sales of upgrades/service contracts.
  • Review and negotiate yearly Service Contracts related to annual additional company revenue.
  • Secure customer interest in full service contracts for complete commercial equipment maintenance.
  • Implemented review strategy for service contracts to ensure customer specifications are met.
  • Advanced experience and education used to maximize service contracts profit margin.
  • Provided technical support and maintained service contracts at customer locations.
  • Contacted external vendors for replacement parts and warranty service contracts.
  • Provided estimates for Customer Service Contracts on present facility units.
  • Evaluated service contracts for profitability based on multiple metrics.
  • Reviewed warranty and service contracts to determine applicability.
  • Prepared equipment modification specifications quotations and service contracts.
  • Managed service contracts for digital subscriber services.

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46. Osha

low Demand
Here's how Osha is used in Field Service Technician jobs:
  • Identified and diagnosed unsafe working conditions and potential environmental pollution under regulations mandated by OSHA and the Environmental Protection Agency.
  • Service included awareness of OSHA regulations and safety requirements while working in multiple industrial environments on a daily basis.
  • Repaired and troubleshooted industrial machines mechanically and electrically in accordance to OSHA and DOC safety policies and procedures.
  • Perform radiation and electrical safety measurements on imaging and associated equipment as defined by Federal OSHA standards
  • Supervised daily maintenance of machinery and equipment insuring daily output and safety per OSHA guidelines.
  • Completed all customer needed OSHA inspections, training documentation and file all safety related items
  • Proliferate any changes in State or Federal OSHA or other regulatory agency compliance requirements.
  • Developed and implemented operational safety program following OSHA, state and local regulation.
  • Serviced, repaired, calibrated High energy Class B Laser Range Finders while adhering to (OSHA) laser safety procedures.
  • Install and perform inspections of electrical systems to ensure compliance with the National Electrical Code (NEC) and OSHA requirements.
  • Ensured constant upkeep of the technical equipment and compliance with DOT, EPA, OSHA, Nuclear, and Explosive regulations.
  • Team with company representatives and labors to learn and understand all safety, operations, & regulations set by OSHA.
  • Completed, maintained and submitted daily reports and records* Maintained job site in compliance with company standards and OSHA guidelines.
  • Work conditions: I adhered to OSHA safety regulations while performing my duties in both shop and oilfield environments.
  • Conducted and helped maintained shop safety to ensure compliance with OSHA Regulations along with MSDS - Hazardous Material regulations.
  • Ensured compliance with OSHA and corporate safety rules and regulations by wearing protective equipment and being observant of surroundings.
  • Prepared the unit issue and recreation point, and safety boards in accordance with OSHA and US Military regulations.
  • Maintain a very safe work environment to be in compliance with company, MSHA and OSHA laws and rules.
  • Performed repairs, upgrades and quality assurance audits of ultrasound equipment ensuring compliance with OSHA and ISO standards.
  • Perform various minor to complex rigging of structural steel and equipment in compliance with Federal OSHA Rigging Standards.

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47. Cctv

low Demand
Here's how Cctv is used in Field Service Technician jobs:
  • Serviced and installed electronic article surveillance equipment and serviced CCTV equipment for Checkpoint customers in Iowa and western Illinois.
  • Company offering commercial and residential security/fire alarm and CCTV systems.
  • Trained on CCTV and hardwired/wireless security alarm systems.
  • Performed CCTV Installations monitoring cameras.
  • Designed and managed the installation of a half million dollar addition to the CCTV system at Norfolk International Airport for TSA.
  • Integrate, repair and install upgrades on Card Access, CCTV and intercom system for the corporate businesses and banking user.
  • Received State Licensing:Electric Apprentice License, Locksmith License, CCTV License and Burglar Res Fire Technician and Salesperson license.
  • Project Management and installation of Patient Monitoring System, 1.4 GHz Telemetry Systems, Nurse Call Systems, CCTV/Control Access Systems.
  • Install and maintain Passive/Active Vehicle barriers, CCTV, IDS (Intrusion Detection System), Infrared Motion Detection security systems.
  • Installed, serviced or repaired CCTV, Voice and Data, A/V, Desktop Computers, VOIP and Security Systems.
  • Install, service, and repair CCTV and EAS (Electronic Article Surveillance) products at the customer's site.
  • Pulled wires for security systems, access control, and CCTV; wired devices for security systems and access controls.
  • Examined and tested malfunctioning equipment to determine defects, using blueprints and troubleshoot the CCTV or ACCESS CONTROL system.
  • Designed functional and cost efficient Access Control, CCTV, and Intrusion detection systems prior to presentation to customer.
  • Do third party installs, service and maintenance of CCTV and intrusion alarm systems in retail stores and restaurants.
  • Service, Repair, Maintenance and Installation of CCTV Systems for Hospitals and Schools with pan tilt zooms features.
  • Completed semi-annual preventative maintenance on all CCTV, access control and fence detection systems at all four DuPont sites.
  • Configure servers that have FirstView software installed to integrate WMATA's CCTV, workstations, and Kiosk servers.
  • Inspect, service, install, and repair various Fire, Security, CCTV, and Phone systems.
  • Maintained accurate records of CCTV equipment placement, preventive and corrective maintenance schedules, and all other repairs.

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48. Unix

low Demand
Here's how Unix is used in Field Service Technician jobs:
  • Provided installation and system management for VMS, Unix operating systems
  • Maintained Unix equipment and personal computers.
  • Work with the group to create a team environment to ensure 24/7 connectivity on both the NT and UNIX based systems.
  • Installed and maintained data storage solutions in MVS, SAN, and UNIX/NT switched environments utilizing tape libraries and disk systems/arrays.
  • Configured and tested UNIX and Windows based servers, Cisco routers, RAID controllers, Media-converters and integrated various other components.
  • Pinpointed complex hardware and software (MS, Mac, Linux, and Unix OS) issues ensuring compatibility between equipment.
  • Field Service Support Technician: Supported hardware and software after sale needs of systems: proprietary Unix mainframes and dumb terminals.
  • Run various operating systems such as UNIX, Linux and Win98/NT/2K/XP/Mac as well as troubleshoot RF, analog and digital circuits.
  • Utilized knowledge of Operating Systems and installing software (Windows, Linux, UNIX, DOS creating successful installations).
  • Utilized the Unix operating system to troubleshoot and repair system hardware and software problems on ICL minicomputers and peripheral devices.
  • Used Unix, Windows and X windows on a daily basis, while maintaining 4 workstations/desktops for 7+ user accounts.
  • Maintained two Army intelligence systems and supported an Army unit as a UNIX Administrator while at Ft. Bragg, NC.
  • Develop, program, install, configure, integrate, analyze and maintain UNIX and Windows workstations and servers.
  • Managed over 150 UNIX and Windows hardware systems and supported in excess of 5000 end-user located locally and remote.
  • Conducted a conversion process to update system pharmacy systems from a UNIX system to the new Linux based system.
  • Provided technical support to colleagues on networking and computer applications on UNIX-based and Windows NT using proprietary software.
  • Installed and configured backup and storage product for UNIX and systems at customer's sites in North America.
  • Provided UNIX scripts to solutions in the field environment for the BFT & the Satellite Communication System.
  • Performed PC repair, printer repair, SCO UNIX system administration, configuration, and system analysis.
  • Attend many Microsoft NT and UNIX administration courses as well as worked on a Bachelor's degree.

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49. Software Upgrades

low Demand
Here's how Software Upgrades is used in Field Service Technician jobs:
  • Perform software upgrades, preventative maintenance, system evaluations and offering customer satisfaction in a one-call resolution.
  • Test inspection, troubleshooting, electronic-mechanical repair, installation of hardware/software upgrades, and performance certifications.
  • Field activities included initialization, acceptance testing, software upgrades, hardware expansion and troubleshooting.
  • Performed hardware/software upgrades at customers' locations from controller base to router base communications.
  • Perform software upgrades, software patches, and factory modifications to electrical/mechanical equipment.
  • Provided recommendations for hardware/software upgrades through our partners for future versions and releases.
  • Conducted software upgrades, system expansion and system conversion for major telecommunication carriers.
  • Perform local and remote Software upgrades and expansions to existing equipment installations.
  • Assisted manager/managed Central Field Service Region along with project managing hardware/software upgrades.
  • Performed implementation duties, system tuning, problem analysis and hardware/software upgrades.
  • Installed hardware and software upgrades and provided technical reports to engineering personnel.
  • Performed electrical, mechanical troubleshooting, software upgrades and preventive maintenance.
  • Conducted tests and validated functionality of software upgrades on medical devices.
  • Completed ventilator software upgrades, performed operational checks and diagnostic tests.
  • Performed troubleshooting, installation, and coordination of hardware/software upgrades.
  • Executed software upgrades ensuring equipment reliability reducing production down time.
  • Complete machine installations and hardware/software upgrades that require technical assistance.
  • Wired in electrical components/circuits required for software upgrades and retro-fits.
  • Provide computer software upgrades, aircrew demonstrations and validation training.
  • Perform tool modifications and software upgrades for latest technology.

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50. OEM

low Demand
Here's how OEM is used in Field Service Technician jobs:
  • Performed emergency repair services, calibration, mandatory safety OEM system modifications, preventive maintenance and installation of CT systems.
  • Contacted military logistics assistance officials and OEM customer assistance agencies to resolve complicated maintenance related issues on USAREUR equipment.
  • Installed modifications to existing equipment to upgrade safety or performance features as authorized by OEM suppliers.
  • Diagnosed and repaired Georgia lottery terminals according to Original Equipment Manufacturer (OEM) specifications.
  • Collaborated with body scanner OEM, implementing modifications to reduce faults and improving equipment performance.
  • Perform mechanical troubleshooting of chassis components related to mounted detection systems IAW OEM specifications.
  • Worked with OEM manufactures to provide business continuity support for globally contracted customers.
  • Measured and verified the dimensional quality of repaired equipment with OEM specifications.
  • Installed and repaired OEM bindery equipment including extensive travel to on-site customers.
  • Perform repair and installation various financial data acquisition systems OEM equipment.
  • Authorized automotive Dealer/OEM Glass & related parts per insurance company guidelines.
  • Perform preventative maintenance in accordance with OEM recommendations and/or customer requests.
  • Maintained and repaired customers' equipment to factory OEM specifications.
  • Provide turn-key installations for customers guaranteeing premium OEM quality.
  • Assured competitive pricing combined with OEM quality advantage.
  • Ensured placement of manufacturing processing and OEM equipment.
  • Field Service/ repaired OEM machines at customer locations
  • Provide technical training to OEM's and authorized service providers, assist field sales staff with customer visits and trade shows.
  • Provide installation, setup, preventative maintenance, repair and upgrade services to Semi-Conductor Factories for both OEM and End Users.
  • Recruited directly from Minolta OEM to provide immediate technical support for sales in Charlotte metro market on Minolta and Sharp business equipment

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20 Most Common Skill for a Field Service Technician

Computer Hardware14.1%
Customer Service11.1%
Laser Printers9.8%
Preventative Maintenance9%
Technical Support8%
PCS6.6%
Service Calls4.3%
Setup4%

Typical Skill-Sets Required For A Field Service Technician

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
10.1%
10.1%
2
2
Customer Service
Customer Service
8%
8%
3
3
Laser Printers
Laser Printers
7%
7%
4
4
Preventative Maintenance
Preventative Maintenance
6.5%
6.5%
5
5
Technical Support
Technical Support
5.8%
5.8%
6
6
PCS
PCS
4.8%
4.8%
7
7
Service Calls
Service Calls
3.1%
3.1%
8
8
Setup
Setup
2.9%
2.9%
9
9
Customer Sites
Customer Sites
2.8%
2.8%
10
10
Desktop
Desktop
2.6%
2.6%
11
11
PLC
PLC
2.5%
2.5%
12
12
Trouble Shooting
Trouble Shooting
2.2%
2.2%
13
13
Test Procedures
Test Procedures
2.1%
2.1%
14
14
Internet
Internet
2.1%
2.1%
15
15
Parts Inventory
Parts Inventory
1.7%
1.7%
16
16
POS
POS
1.7%
1.7%
17
17
Company Vehicle
Company Vehicle
1.7%
1.7%
18
18
New Equipment
New Equipment
1.6%
1.6%
19
19
Computer System
Computer System
1.5%
1.5%
20
20
Control Systems
Control Systems
1.4%
1.4%
21
21
Windows XP
Windows XP
1.3%
1.3%
22
22
Component Level
Component Level
1.3%
1.3%
23
23
Customer Relations
Customer Relations
1.2%
1.2%
24
24
Hand Tools
Hand Tools
1.2%
1.2%
25
25
ATM
ATM
1.1%
1.1%
26
26
LAN
LAN
1.1%
1.1%
27
27
Customer Locations
Customer Locations
1.1%
1.1%
28
28
Lexmark
Lexmark
1%
1%
29
29
Tcp/Ip
Tcp/Ip
1%
1%
30
30
Service Reports
Service Reports
1%
1%
31
31
Xerox
Xerox
1%
1%
32
32
Customer Training
Customer Training
1%
1%
33
33
Depot
Depot
1%
1%
34
34
Active Directory
Active Directory
0.9%
0.9%
35
35
Voip
Voip
0.9%
0.9%
36
36
Medical Equipment
Medical Equipment
0.9%
0.9%
37
37
CNC
CNC
0.8%
0.8%
38
38
Ethernet
Ethernet
0.8%
0.8%
39
39
Hvac
Hvac
0.8%
0.8%
40
40
Inventory Control
Inventory Control
0.8%
0.8%
41
41
Technical Assistance
Technical Assistance
0.8%
0.8%
42
42
Spare Parts
Spare Parts
0.8%
0.8%
43
43
AC
AC
0.8%
0.8%
44
44
Expense Reports
Expense Reports
0.8%
0.8%
45
45
Service Contracts
Service Contracts
0.7%
0.7%
46
46
Osha
Osha
0.7%
0.7%
47
47
Cctv
Cctv
0.7%
0.7%
48
48
Unix
Unix
0.7%
0.7%
49
49
Software Upgrades
Software Upgrades
0.7%
0.7%
50
50
OEM
OEM
0.7%
0.7%

36,077 Field Service Technician Jobs

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