Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.

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Field Service Technician Responsibilities

Here are examples of responsibilities from real field service technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage onsite supporting contractors to achieve customers end result to satisfaction.
  • Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Manage a team of 12 field engineers and 130 MRI systems in NYC.
  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
  • Provide customer support and post-manufacturing service for PLC operate hybrid locomotives.
  • Work with engineering and maintenance personnel at customer sites to ensure electrical and HVAC systems meet required system specifications.
  • Document and update all DNS modifications.
  • Maintain and troubleshoot Voip phone systems.
  • Configure static IP's for commercial equipment.
  • Insulate and hang copper tubing, ac wire.
  • Provision and trouble resolution of DNS and VOIP.
  • Instruct builder how to install windows and doors.
  • Install network VoIP solutions in remote area environments.

Field Service Technician Job Description

Perhaps the hardest question to answer when deciding on a career as a field service technician is "should I become a field service technician?" You might find this info to be helpful. When compared to other jobs, field service technician careers are projected to have a growth rate described as "as fast as average" at 4% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a field service technician by 2028 is 7,900.

On average, the field service technician annual salary is $54,339 per year, which translates to $26.12 an hour. Generally speaking, field service technicians earn anywhere from $35,000 to $82,000 a year, which means that the top-earning field service technicians make $42,000 more than the ones at the lower end of the spectrum.

It's hard work to become a field service technician, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a senior field service engineer, system technician, technician, and computer technician.

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Field Service Technician Skills and Personality Traits

We calculated that 19% of Field Service Technicians are proficient in Customer Service, Preventative Maintenance, and Customer Satisfaction. They’re also known for soft skills such as Dexterity, Organizational skills, and Physical strength.

We break down the percentage of Field Service Technicians that have these skills listed on their resume here:

  • Customer Service, 19%

    Installed Residential/Commercial Homes/Business-Installed phone/cable/internet-Troubleshooting & provided excellent customer service

  • Preventative Maintenance, 8%

    Trained operators and maintenance personnel on proper operating procedures along with corrective and preventative maintenance of CNC machinery and related equipment.

  • Customer Satisfaction, 6%

    Maintained an open line of communication with the assigned Service Delivery Coordinator to ensure customer satisfaction and meet Service Level Agreement.

  • Technical Support, 5%

    Facilitated escalation meetings with technical support department resulting in a 100% success rating resolving technical issues associated with process controls.

  • Hand Tools, 4%

    Analyzed defective or improperly functioning electronics components, using hand tools and test equipment.

  • Test Equipment, 3%

    Assisted manufacturing by utilizing several types of test equipment such as Oscilloscopes, Multi-Meters and Frequency Generators to find design/quality issues.

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Some of the skills we found on field service technician resumes included "customer service," "preventative maintenance," and "customer satisfaction." We have detailed the most important field service technician responsibilities below.

  • Dexterity can be considered to be the most important personality trait for a field service technician to have. According to a field service technician resume, "heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination." Field service technicians are able to use dexterity in the following example we gathered from a resume: "performed every aspect of fork lift repair, specializing in electrical troubleshooting and diagnostics. "
  • Another commonly found skill for being able to perform field service technician duties is the following: organizational skills. According to a field service technician resume, "heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories." Check out this example of how field service technicians use organizational skills: "provided electrical and mechanical troubleshooting, organizational level maintenance and battle damage repair of the m-atv. "
  • Another skill that is quite popular among field service technicians is physical strength. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a field service technician resume: "heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury." This example from a resume shows how this skill is used: "use various hand tools to physically install new switches in racks and in box setups. "
  • In order for certain field service technician responsibilities to be completed, the job requires the skill "troubleshooting skills." According to a field service technician resume, "heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment to find the source of malfunctions." As an example, this snippet was taken directly from a resume about how this skill applies: "performed fda required factory modifications, troubleshooting, repairs and tests to defibrillators. "
  • Yet another important skill that a field service technician must demonstrate is "mechanical skills." Heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other This is clearly demonstrated in this example from a field service technician who stated: "provided mechanical and technical customer support for universal automated electronic assembly equipment. "
  • See the full list of field service technician skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a field service technician. We found that 36.2% of field service technicians have graduated with a bachelor's degree and 3.3% of people in this position have earned their master's degrees. While some field service technicians have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every four field service technicians were not college graduates.

    Those field service technicians who do attend college, typically earn either electrical engineering degrees or electrical engineering technology degrees. Less commonly earned degrees for field service technicians include business degrees or computer science degrees.

    Once you're ready to become a field service technician, you should explore the companies that typically hire field service technicians. According to field service technician resumes that we searched through, field service technicians are hired the most by Equipment Depot, Applied Materials, and Spectrum. Currently, Equipment Depot has 2,494 field service technician job openings, while there are 637 at Applied Materials and 360 at Spectrum.

    Since salary is important to some field service technicians, it's good to note that they are figured to earn the highest salaries at Google, Nokia, and Entegris. If you were to take a closer look at Google, you'd find that the average field service technician salary is $105,745. Then at Nokia, field service technicians receive an average salary of $102,918, while the salary at Entegris is $97,746.

    View more details on field service technician salaries across the United States.

    We also looked into companies who hire field service technicians from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Epic Systems, Verizon Communications, and Siemens.

    For the most part, field service technicians make their living in the manufacturing and technology industries. Field service technicians tend to make the most in the finance industry with an average salary of $74,883. The field service technician annual salary in the health care and energy industries generally make $62,647 and $60,220 respectively. Additionally, field service technicians who work in the finance industry make 14.9% more than field service technicians in the retail Industry.

    The three companies that hire the most prestigious field service technicians are:

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    What Senior Field Service Engineers Do

    Senior Field Service Engineers are responsible for the installation, repair, and maintenance of equipment. Their duties include installing equipment that complies with technical specifications, coordinating preventative maintenance, calibrating tools, test equipment, manage the contract tendering process, and conduct field modifications. They also assist in the ordering of repair parts as well as organizing service records and customer logs. Senior Filed Service Engineers works to ensure that work deliverable adheres to all regulatory requirements and health and safety protocols.

    In this section, we take a look at the annual salaries of other professions. Take senior field service engineer for example. On average, the senior field service engineers annual salary is $33,075 higher than what field service technicians make on average every year.

    While their salaries may differ, one common ground between field service technicians and senior field service engineers are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, customer satisfaction, and technical support.

    These skill sets are where the common ground ends though. A field service technician responsibility is more likely to require skills like "preventative maintenance," "hand tools," "work ethic," and "ladders." Whereas a senior field service engineer requires skills like "preventive maintenance," "corrective action," "windows," and "project management." Just by understanding these different skills you can see how different these careers are.

    Senior field service engineers really shine in the health care industry with an average salary of $91,386. Whereas field service technicians tend to make the most money in the finance industry with an average salary of $74,883.

    The education levels that senior field service engineers earn is a bit different than that of field service technicians. In particular, senior field service engineers are 1.5% more likely to graduate with a Master's Degree than a field service technician. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

    What Are The Duties Of a System Technician?

    A system technician is a professional responsible for supporting users with issues related to the computer system. System technicians conduct appropriate diagnostics on computer issues and must be able to explain technical issues to clients or team members. They should carry out tests on the system so that they can generate error reports to identify and fix any computer system problems. System technicians also can write and maintain computer programs and work with computers and electronics, including circuit boards, computer hardware and software, and computer processors.

    Now we're going to look at the system technician profession. On average, system technicians earn a $10,929 lower salary than field service technicians a year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both field service technicians and system technicians are known to have skills such as "customer service," "preventative maintenance," and "technical support. "

    But both careers also use different skills, according to real field service technician resumes. While field service technician responsibilities can utilize skills like "customer satisfaction," "customer sites," "work ethic," and "customer locations," some system technicians use skills like "security systems," "fiber optic," "corrective action," and "communications systems."

    On average, system technicians earn a lower salary than field service technicians. There are industries that support higher salaries in each profession respectively. Interestingly enough, system technicians earn the most pay in the government industry with an average salary of $58,665. Whereas, field service technicians have higher paychecks in the finance industry where they earn an average of $74,883.

    On the topic of education, system technicians earn similar levels of education than field service technicians. In general, they're 0.0% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

    How a Technician Compares

    Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.

    Let's now take a look at the technician profession. On average, these workers make lower salaries than field service technicians with a $16,294 difference per year.

    By looking over several field service technicians and technicians resumes, we found that both roles utilize similar skills, such as "customer service," "preventative maintenance," and "hand tools." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a field service technician is likely to be skilled in "customer satisfaction," "technical support," "customer sites," and "work ethic," while a typical technician is skilled in "patient care," "diagnosis," "safety procedures," and "cpr."

    Additionally, technicians earn a higher salary in the telecommunication industry compared to other industries. In this industry, they receive an average salary of $46,660. Additionally, field service technicians earn an average salary of $74,883 in the finance industry.

    Technicians are known to earn similar educational levels when compared to field service technicians. Additionally, they're 0.3% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.

    Description Of a Computer Technician

    Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

    Now, we'll look at computer technicians, who generally average a lower pay when compared to field service technicians annual salary. In fact, the difference is about $14,572 per year.

    While both field service technicians and computer technicians complete day-to-day tasks using similar skills like customer service, technical support, and service calls, the two careers also vary in other skills.

    While some skills are shared by these professions, there are some differences to note. "preventative maintenance," "customer satisfaction," "hand tools," and "test equipment" are skills that have shown up on field service technicians resumes. Additionally, computer technician uses skills like desk support, network printers, laptop computers, and pcs on their resumes.

    In general, computer technicians make a higher salary in the government industry with an average of $48,277. The highest field service technician annual salary stems from the finance industry.

    Computer technicians reach similar levels of education when compared to field service technicians. The difference is that they're 0.1% more likely to earn a Master's Degree more, and 0.1% more likely to graduate with a Doctoral Degree.

    What a Field Service Technician Does FAQs

    How Much Does A Field Service Technician Make?

    A field service technician makes about $33,000 a year. Those in the lower percentiles and entry-level positions only make around $25,000 a year. Alternately, the top percentiles and experienced people in the field can have an average salary of $45,000.

    Is Field Service Technician A Good Job?

    Yes, field service technician is a good job. Whether it is a good job for you depends on your individual strengths and expectations for your career path. For example, a career as a field service technician is vanishingly unlikely to provide a six-figure salary.

    What Does Field Technician Mean?

    A field technician means a professional who provides the programming, maintenance, and repairs to various telecommunications systems, equipment, cabling, and other related systems and equipment at all locations within the assigned work region.

    What Qualifications Do You Need To Be A Technician?

    The qualifications needed to become a technician are, at minimum, a high school diploma or equivalent and certification. Additional education and experience may be required and are typically desirable.

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