Network Field Technician
Field service technician job in Detroit, MI
Title: Network Field Service Specialist
Duration: 12 months then eligible for Contract renewal
Pay: $30-355/hr W2 ONLY, NO C2C
Key Details
12-month contract role (with the opportunity to extend), supporting work projected to span roughly three years. The team member will focus on managing ticket requests, scheduling resources, and executing changes for internal and external websites (owning edits, updates, and ensuring deliverables are completed accurately and on time).
Key Responsibilities
Perform on-site IT support, installation, and basic troubleshooting at multiple locations per day
Assist with structured cabling, including pulling, terminating, and labeling cables
Install, replace, and maintain network and field equipment (routers, switches, cameras, access points, etc.)
Support outdoor and industrial IT environments, including renewable and gas site locations
Travel between sites using personal vehicle (mileage reimbursed per policy)
Document work completed, site conditions, and issues using ticketing or reporting tools
Follow safety procedures and site-specific compliance requirements
Required Qualifications
Previous experience in an IT Field Technician, Field Services, or similar hands-on role
Basic cabling experience (copper/fiber preferred but not required)
Reliable personal transportation and valid driver's license
Willingness to work outdoors and in varying weather conditions
Ability to travel to multiple locations in a single day
Must reside in or near the Detroit Metro Area
Strong communication skills and ability to work independently
Preferred Qualifications
Experience working in industrial, utility, renewable energy, or gas site environments
Familiarity with basic networking hardware and troubleshooting
Comfort using mobile devices or laptops for job documentation
OSHA or safety training (nice to have, not required)
Additional Details
Occasional overnight or extended travel may be required for northern Michigan or UP sites
Hardware Technician
Field service technician job in Dearborn, MI
Project Description:
We are looking for a skilled and detail-oriented Hardware Technician to join our engineering support team. This role is primarily responsible for the installation, configuration, and maintenance of hardware test benches used in product development and validation processes.
Responsibilities:
- Install, wire, and set up hardware test benches according to engineering requirements and safety standards
- Perform regular maintenance, troubleshooting, and repairs on test bench components
- Assist engineering teams with hardware integration, diagnostics, and test setups
- Maintain inventory of tools, components, and test equipment
- Document procedures, configurations, and maintenance logs accurately
- Support calibration and functional verification of test systems
- Ensure compliance with lab safety protocols and cleanliness standards
Mandatory Skills Description:
- Associate's degree or certification in Electronics, Electrical Engineering Technology, or a related field
- 2+ years of experience in hardware setup or lab support environment
- Hands-on experience with wiring, soldering, and using diagnostic tools (e.g., multimeters, oscilloscopes)
- Familiarity with automotive or electronics test environments is a plus
- Strong attention to detail and problem-solving skills
- Ability to work independently and in cross-functional teams
Nice-to-Have Skills Description:
- Experience working in automotive R&D or validation labs
- Knowledge of CAN tools, electronic control units (ECUs), and test automation systems
Languages:
English: C1 Advanced
Mitigation Technician
Field service technician job in Clinton, MI
About Us
At Miracle Property Restoration, we specialize in restoring homes and businesses after water damage, fire damage, and mold remediation. Our mission is to deliver exceptional service and peace of mind to clients during challenging times. Join our team and make a real impact in the restoration industry!
Position Overview
We're hiring a Mitigation Technician to assist with water damage restoration and mold remediation projects. This hands-on role involves working with specialized equipment under supervision to ensure properties are restored safely and efficiently.
Responsibilities
Perform water extraction, pumping, and structural drying
Assist with mold removal and antimicrobial applications
Move and protect client contents
Set up and monitor drying equipment
Build containment systems (polyethylene enclosures)
Remove and dispose of debris properly
Maintain vehicles and restoration equipment
Follow safety protocols and company standards
Accurately report time, materials, and equipment used
Travel and work nights/weekends as needed
Qualifications
Knowledge of water extraction and pump systems (training provided)
Valid driver's license and clean driving record
Strong sense of urgency, professionalism, and positive attitude
Ability to work under time constraints and meet deadlines
Preferred
Experience with Mitigate and DASH software
Physical Requirements
Lift 50 lbs frequently; assisted lifting for heavier items
Work in tight spaces and sustain periods of standing, bending, and kneeling
Use mobile devices for data collection and time tracking
Why Join Us?
Competitive pay and benefits
Ongoing training and career growth opportunities
Be part of a team that values integrity, safety, and customer care
Computer Field Tech Position- Flint MI
Field service technician job in Flint, MI
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Field Service Technology Delivery Lead Manager
Field service technician job in Detroit, MI
We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency.
The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
Job Description:
We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines.
The work:
+ Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions.
+ Develops strong working relationships with the senior management team and identifies follow-on project opportunities
+ Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
+ Manages day to day on-shore and off-shore project teams during the project lifecycle
+ Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
+ Manages experience-led teams in developing strategic vision and creative UI/UX design
+ Manages and contributes to development of the platform migration and global roll out strategy and execution
+ Interacts with client stakeholders for business justification, funding, scope and timeline
+ Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Basic Qualifications:
+ Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects
+ Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below:
+ Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax
+ Service Delivery enablement (field worker, 3rd party management)
+ Distributed Service support networks
+ AI powered service operations
Bonus points:
+ Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations)
+ Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms.
+ Experience with Service channel experience design, implementation and execution
+ Experience with defining, designing and implementing a development architecture leveraging CI/CD principles
+ Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings
+ Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
+ Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
+ Experience working with clients in the CMT (Communications, Media, Technology) space
+ Bachelor's degree
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA
Requesting an Accommodation
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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Field Service Technician
Field service technician job in Livonia, MI
Join Shaffer Entertainment, an employee-owned business and industry leader in on-location entertainment products and innovations. We are seeking a dedicated FEC and Barcade Field Service Technician to install, troubleshoot, and repair a variety of entertainment and amusement equipment. As a part of our team, you will be provided with a company car and iPhone, and will play a crucial role in maintaining our reputation for service quality, response time, and revenue generation. We value our employees and offer a comprehensive benefits package, including health, dental, and vision insurance, a 401K retirement plan, paid time off, and more.
Responsibilities
Install and repair arcade games, pool tables, dart boards, and other amusement-related equipment.
Service ATM locations, including installation and filling.
Respond to service calls onsite at customer locations such as bars, restaurants, and family entertainment centers.
Install TVs, monitors, juke boxes, A/V and sound systems.
Set up WIFI, cabling, and networks.
Load and unload truck, drive and deliver equipment via 26' box truck
Work hours are generally M-F 8am-5pm with weekend on-call rotation once per month (Once every 5 weeks)
Qualifications
Valid driver's license with clean driving history
Candidate must be able to meet all DOT requirements including medical card, and the ability to pass a background check including criminal and driving histories.
Proficiency in troubleshooting electronic and mechanical assemblies.
Proficiency in the use of computers and associated hardware.
Experience with hand tools (drills, screwdrivers, etc.) and ability to perform preventive maintenance of games and equipment.
Prior experience as an Arcade, ATM, FEC, A/V or related equipment technician preferred.
Field Service experience preferred.
Ability to work evening/weekend and holiday rotation shifts as needed.
Able to lift up to 75 pounds
Must be at least 21 years old (some of our customers have age restricted entry)
Willing to work inside Bars/Taverns
Successful candidate must be organized, motivated and have a do-whatever-it-takes attitude.
Excellent customer interaction skills
Shaffer is an equal opportunity employer and will give consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Field service technician job in Southfield, MI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Field Service Specialist
Field service technician job in Lake Orion, MI
The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growing the American Battery Solutions (ABS) customer service portfolio. This role will travel to client locations and support ABS customers. The Field Service Specialist provides technical direction and assistance to customers on the use of the ABS products, serves as an expert in Company technology.
Responsibilities:
Ensure customer satisfaction with product performance and field service activities.
Troubleshoot, test, repair and service equipment at client sites.
Provide service and customer support during field visits.
Diagnose errors or technical issues and determine appropriate solutions.
Advise and instruct the customer on proper equipment use.
Build customer relationships.
Prepare quotations for field service activities as needed.
Create and submit field service reports; provide complete professional documentation to the customer Repair Order (RO).
Responsible for after-hours and emergency 24/7 customer support.
Obtain expertise with specialty tools programs with cross-functional operations support.
Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations.
Ability to travel to customer and OEM sites as needed; ability to travel in Canda and Mexico.
Participate in the development of troubleshooting workflows and documentation.
Ability to assist with analyzing warranty/product returns for repair and 8D problem-solving.
Provide training support to the service team.
Adhere to federal and state regulations.
Adhere to all company policies, processes, and procedures.
Performs other duties as requested, directed, or assigned.
Predictable and reliable attendance.
Position Qualifications:
Bachelor's degree in Business, Engineering, or a related field or equivalent experience.
Minimum of three (3) years of experience working in customer service.
Minimum of three (3) years of working with complex electro-mechanical systems.
Ability to travel extensively up to 75% of the time domestically and internationally.
Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices.
Highly collaborative with a genuine passion for customer service.
Excellent analytical, communication, and presentation skills.
Strong interpersonal skills to work with team members on all levels of the organization.
Highly organized and detail oriented.
Ability to work in a dynamic start-up environment where initiative and ownership is preferred.
Assertive, and not afraid to share their opinion.
Key Competencies:
Customer Focus: Anticipates and takes action to meet customer needs. Establishes and maintains a productive and effective working relationship with customers, both internal and external, and gains their trust and respect.
Focuses on Quality: Drives work results with a quality focus on actions and results.
Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems.
Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
Physical Requirements / Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Prolonged periods sitting at a desk and working on a computer.
Moderate use of computers and other office equipment.
Able to complete physically demanding work, with superior hand/eye coordination.
May be required to travel to and navigate a variety of locations.
Excellent depth perception and reaction time.
Ability to safely use small hand tools in high voltage environments.
Constantly needed to stand, bend, kneel, push, pull, reach, squeeze, adjust, and lift.
Must be able to navigate tight or uncomfortable positions.
Unpredictable weather working environments due to repair locations of our products.
Ability to adjust focus, especially due to concentration on a computer screen.
May need to lift and carry up to 50 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
The person in this position needs to occasionally move about in industrial environments and on uneven terrain.
The noise level in the work environment can be moderately loud.
Must be able to manipulate equipment for calibration and modification.
Prolonged periods of operating equipment.
Ability to successfully complete position specific pre-placement requirements.
Why Join Us
American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.
Benefits Overview
Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
Voluntary benefits offerings.
Tuition assistance.
Employee Referral Program.
Employee development and career growth opportunities.
About Us
American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu's 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.
As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.
The Location - Lake Orion
American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township boasts more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you'll be at the center of it here!
AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.
Auto-ApplyHVAC Senior Service Technician
Field service technician job in Auburn Hills, MI
The Senior Service Technician's primary function is to maintain, repair, and troubleshoot HVAC equipment including but not limited to rooftop unit, split systems, air handlers, condensers, pumps, boilers, fans, cooling towers, VFD's, etc.
Trusted. Qualified. Knowledgeable. Experienced.
Stuart Mechanical provides comprehensive commercial and industrial mechanical services throughout Michigan. These HVAC services include sales, service, installation, building/automation/controls, design & builds, and preventative maintenance.
Stuart Mechanical is located in Auburn Hills, Michigan and serves the entire state of Michigan. The majority of our work is in the southeastern region. Markets served but not limited to: education, medical, automotive, religious, retail, technological, construction, fitness, property management companies, facility maintenance, etc.
Qualifications
Demonstrates and models Stuart Mechanical core values
7+ years of experience in service, repair, and installation of commercial HVAC equipment
EPA Universal certification required
Ability to solve a variety of technical issues, including complex “high level” including but not limited to larger tonnage and capacity HVAC equipment (chilled water, DX, hot water, steam), complex systems, automated controls, etc.
Ability to read blueprints and schematics to aid in troubleshooting analysis
Experience with pneumatic and DDC controls, and computerized building automation system controls
Mechanical contractors and/or boiler and refrigeration license is desired
Available for after-hours scheduled and/or emergency maintenance/repair functions
Responsibilities
Work independently, proficiently maintaining, and repairing HVAC equipment
Identify technical issues and provide solutions on projects, include costs associated, detail estimates of labor and materials, and procure materials required for projects
Coordinate and follow-up with customers regarding any maintenance issues, work orders, or scheduled shut down of equipment for repairs or replacement
Establish and maintain effective working relationships with customers, co-workers, and suppliers
Ensure installations and repairs are in compliance with all applicable local, state and federal costs, regulations, and company directives
Identify/make recommendations for building improvements to increase energy efficiency, dependability, and performance
Maintain, operate, and secure a company issued vehicle in accordance with company rules.
Disclosure
Our company is proud to be an equal opportunity workplace that is strives for inclusion. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected group. If you have a disability or special need that requires accommodation, please let us know by contacting our VP of People, Myra Ebarb, at ***************** from People and Perks with any questions or requests for accommodation.
To all recruitment agencies: We do not accept non partner agreement agency resumes. Please do not forward resumes to our team members, partners, or any other company location. We are not responsible for any fees related to unsolicited resumes.
Auto-ApplyCable Technician
Field service technician job in Rochester Hills, MI
Company DescriptionJobs for Humanity is partnering with DISH to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: DISH
Job DescriptionDepartment Summary
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience is paying off: in 2023, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the sixth year in a row.
Job Duties and Responsibilities
What's in it for you?
Guaranteed promotion after 6 months with a $1.00 per hour pay increase!
Performance Incentives with the potential for up to $6,400 in your first year and $9,100 each following year!
Paid training, paid time off & paid holidays
4-day work week with opportunities to work overtime
Medical, Dental, Vision and Life Insurance packages and Health Savings Account
Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted Sling TV and Boost Infinite phone plans
401(K) with company match & Employee stock purchasing program (ESPP)
Tuition Reimbursement
DISH-supplied van, tools, and uniforms
Our greatest benefit is opportunity with over 400 of our current technician leadership starting as a technician. If you have grit and tenacity, you will grow quickly at DISH! Performance based promotions include an automatic 5% pay increase at level 2 and 10% at levels 3 and 4.
What will you be doing?
As a Field Technician, you will be representing DISH in customers' homes daily. We build our value by simplifying lives and using the DISH install to consult homeowners on their infinite smart home possibilities.
Skills, Experience and Requirements
All technicians must have:
Aptitude to build rapport quickly. We want you to have a great time servicing our clients
Ability to work at heights, including ladders up to 40 feet, and in all weather conditions
Ability to lift over 70 lbs
A valid driver's license in the state you are seeking employment with a driving record that meets DISH's safety standard
Travel may be required
Salary Range
Compensation: $18.75/Hour
Compensation and Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
Electronics Technician
Field service technician job in Madison Heights, MI
Galco Industrial Electronics is an authorized distributor for over one million products from over 400 brands. We specialize in industrial, electrical and electronic automation, control and component solutions. Our distribution center stocks over 50,000 products and offers same day shipping and emergency service. We offer on-site and in-house repair services, as well as, engineering services which facilitate integration, retrofits and upgrades.
We currently are looking for an Electronics Technician to join our Repair/Engineering/Field Service department.
Responsibilities:
Repair electronic drives, controllers and pc boards
Troubleshoot and test electronic components to board level, using various methods and testing equipment
Repair and/or replace electronic components to board level, including but not limited to: diodes, transistors, resistors, capacitors, integrated circuits, other printed circuit components, etc.
Verify repairs using start-up testing procedures
Installs, repairs, tests, troubleshoots and maintains electrical equipment and fixtures.
Determines method and sequence of proposed installation of electrical fixtures and equipment such as AC/DC motors, control panels, PLC's, switches and transformers by referring to blueprints, schematic drawings, specifications or verbal instructions.
Analyzes failures of electrical equipment, using ammeter, voltmeter, ohmmeter, drawings and visual inspection.
Performs preventative and reliability centered maintenance activities.
Qualifications:
Associated degree in electronics or electrical technology or relevant military experience.
Ability to solder/de-solder
Thorough understanding of electronic circuitry
Ability to recognize different electronic components as their functions
Familiarity with and ability to utilize different types of test equipment such as function generators, oscilloscopes, digital multimeters, and power supplies.
Possesses strong communication skills
Regularly required to sit, stand and lift up to 50 lbs.
Auto-ApplyBicycle Service Technician
Field service technician job in Westland, MI
This individual should be friendly, knowledgeable of product, and devoted to always guaranteeing the D&D promise of 100% customer satisfaction.
Job Requirements and Responsibilities:
Provide excellent customer service
Meet sales goals
Utilize the elevated levels of sales and service to maximize sales performance
Ability to learn and demonstrate an in-depth knowledge of the merchandise
Maintain a keen interest in the industry and market trends
Participation in the company events and sales
Keep sales floor and merchandise neat, organized and stocked
Keep stockroom and inventory maintained and organized
Properly complete transfers, check-in orders, and follow all protocols and procedures
Ability to meet all customer needs and guarantee customer satisfaction
Complete all required training programs
Ability to understand and adhere to all company policies and standards
The ideal candidate:
Self-motivated
Friendly and enthusiastic
Interest for the merchandise in the industry
Customer service focused
Some experience in retail
Confidence and ability to effectively present information to customers
Ability to work independently and as a team
Service CCaaS Technology Delivery Lead
Field service technician job in Detroit, MI
We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency.
The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.
Job Description:
Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.
The work:
+ Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions
+ Develops strong working relationships with the senior management team and identifies follow-on project opportunities
+ Manages and contributes to development of the platform migration and global roll out strategy and execution
+ Works with software and technology partners to design & deliver Service-focused solutions
+ Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
+ Manages day to day on-shore and off-shore project teams during the project lifecycle
+ Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
+ Manages experience-led teams in developing strategic vision and creative UI/UX design
+ Interacts with client stakeholders for business justification, funding, scope, and timeline
+ Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Basic Qualifications:
+ 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions.
+ 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change.
+ 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management
+ 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc.
+ 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
Good to have (preferred skills):
+ Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
+ 5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio
+ Experience in algorithmic decisioning or interactive management
+ Strong understanding of PCI/PII security and data privacy requirements
+ Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
+ Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
+ Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York/New Jersey $122,700 to $338,300
Washington $141,100 to $311,200
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Computer Field Technician
Field service technician job in Romulus, MI
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Field service technician job in Detroit, MI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Field Service Specialist
Field service technician job in Lake Orion, MI
The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growing the American Battery Solutions (ABS) customer service portfolio. This role will travel to client locations and support ABS customers. The Field Service Specialist provides technical direction and assistance to customers on the use of the ABS products, serves as an expert in Company technology.
Responsibilities:
Ensure customer satisfaction with product performance and field service activities.
Troubleshoot, test, repair and service equipment at client sites.
Provide service and customer support during field visits.
Diagnose errors or technical issues and determine appropriate solutions.
Advise and instruct the customer on proper equipment use.
Build customer relationships.
Prepare quotations for field service activities as needed.
Create and submit field service reports; provide complete professional documentation to the customer Repair Order (RO).
Responsible for after-hours and emergency 24/7 customer support.
Obtain expertise with specialty tools programs with cross-functional operations support.
Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations.
Ability to travel to customer and OEM sites as needed; ability to travel in Canda and Mexico.
Participate in the development of troubleshooting workflows and documentation.
Ability to assist with analyzing warranty/product returns for repair and 8D problem-solving.
Provide training support to the service team.
Adhere to federal and state regulations.
Adhere to all company policies, processes, and procedures.
Performs other duties as requested, directed, or assigned.
Predictable and reliable attendance.
Position Qualifications:
Bachelor's degree in Business, Engineering, or a related field or equivalent experience.
Minimum of three (3) years of experience working in customer service.
Minimum of three (3) years of working with complex electro-mechanical systems.
Ability to travel extensively up to 75% of the time domestically and internationally.
Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices.
Highly collaborative with a genuine passion for customer service.
Excellent analytical, communication, and presentation skills.
Strong interpersonal skills to work with team members on all levels of the organization.
Highly organized and detail oriented.
Ability to work in a dynamic start-up environment where initiative and ownership is preferred.
Assertive, and not afraid to share their opinion.
Key Competencies:
Customer Focus: Anticipates and takes action to meet customer needs. Establishes and maintains a productive and effective working relationship with customers, both internal and external, and gains their trust and respect.
Focuses on Quality: Drives work results with a quality focus on actions and results.
Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems.
Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
Physical Requirements / Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Prolonged periods sitting at a desk and working on a computer.
Moderate use of computers and other office equipment.
Able to complete physically demanding work, with superior hand/eye coordination.
May be required to travel to and navigate a variety of locations.
Excellent depth perception and reaction time.
Ability to safely use small hand tools in high voltage environments.
Constantly needed to stand, bend, kneel, push, pull, reach, squeeze, adjust, and lift.
Must be able to navigate tight or uncomfortable positions.
Unpredictable weather working environments due to repair locations of our products.
Ability to adjust focus, especially due to concentration on a computer screen.
May need to lift and carry up to 50 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
The person in this position needs to occasionally move about in industrial environments and on uneven terrain.
The noise level in the work environment can be moderately loud.
Must be able to manipulate equipment for calibration and modification.
Prolonged periods of operating equipment.
Ability to successfully complete position specific pre-placement requirements.
Why Join Us
American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.
Benefits Overview
Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
Voluntary benefits offerings.
Tuition assistance.
Employee Referral Program.
Employee development and career growth opportunities.
About Us
American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu's 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.
As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.
The Location - Lake Orion
American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township boasts more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you'll be at the center of it here!
AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.
Auto-ApplyElectronics Technician
Field service technician job in Madison Heights, MI
Job Description
Galco Industrial Electronics is an authorized distributor for over one million products from over 400 brands. We specialize in industrial, electrical and electronic automation, control and component solutions. Our distribution center stocks over 50,000 products and offers same day shipping and emergency service. We offer on-site and in-house repair services, as well as, engineering services which facilitate integration, retrofits and upgrades.
We currently are looking for an Electronics Technician to join our Repair/Engineering/Field Service department.
Responsibilities:
Repair electronic drives, controllers and pc boards
Troubleshoot and test electronic components to board level, using various methods and testing equipment
Repair and/or replace electronic components to board level, including but not limited to: diodes, transistors, resistors, capacitors, integrated circuits, other printed circuit components, etc.
Verify repairs using start-up testing procedures
Installs, repairs, tests, troubleshoots and maintains electrical equipment and fixtures.
Determines method and sequence of proposed installation of electrical fixtures and equipment such as AC/DC motors, control panels, PLC's, switches and transformers by referring to blueprints, schematic drawings, specifications or verbal instructions.
Analyzes failures of electrical equipment, using ammeter, voltmeter, ohmmeter, drawings and visual inspection.
Performs preventative and reliability centered maintenance activities.
Qualifications:
Associated degree in electronics or electrical technology or relevant military experience.
Ability to solder/de-solder
Thorough understanding of electronic circuitry
Ability to recognize different electronic components as their functions
Familiarity with and ability to utilize different types of test equipment such as function generators, oscilloscopes, digital multimeters, and power supplies.
Possesses strong communication skills
Regularly required to sit, stand and lift up to 50 lbs.
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Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Field service technician job in Redford, MI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Field Service Specialist
Field service technician job in Lake Orion, MI
The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growing the American Battery Solutions (ABS) customer service portfolio. This role will travel to client locations and support ABS customers. The Field Service Specialist provides technical direction and assistance to customers on the use of the ABS products, serves as an expert in Company technology.
Responsibilities:
Ensure customer satisfaction with product performance and field service activities.
Troubleshoot, test, repair and service equipment at client sites.
Provide service and customer support during field visits.
Diagnose errors or technical issues and determine appropriate solutions.
Advise and instruct the customer on proper equipment use.
Build customer relationships.
Prepare quotations for field service activities as needed.
Create and submit field service reports; provide complete professional documentation to the customer Repair Order (RO).
Responsible for after-hours and emergency 24/7 customer support.
Obtain expertise with specialty tools programs with cross-functional operations support.
Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations.
Ability to travel to customer and OEM sites as needed; ability to travel in Canda and Mexico.
Participate in the development of troubleshooting workflows and documentation.
Ability to assist with analyzing warranty/product returns for repair and 8D problem-solving.
Provide training support to the service team.
Adhere to federal and state regulations.
Adhere to all company policies, processes, and procedures.
Performs other duties as requested, directed, or assigned.
Predictable and reliable attendance.
Position Qualifications:
Bachelor's degree in Business, Engineering, or a related field or equivalent experience.
Minimum of three (3) years of experience working in customer service.
Minimum of three (3) years of working with complex electro-mechanical systems.
Ability to travel extensively up to 75% of the time domestically and internationally.
Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices.
Highly collaborative with a genuine passion for customer service.
Excellent analytical, communication, and presentation skills.
Strong interpersonal skills to work with team members on all levels of the organization.
Highly organized and detail oriented.
Ability to work in a dynamic start-up environment where initiative and ownership is preferred.
Assertive, and not afraid to share their opinion.
Key Competencies:
Customer Focus: Anticipates and takes action to meet customer needs. Establishes and maintains a productive and effective working relationship with customers, both internal and external, and gains their trust and respect.
Focuses on Quality: Drives work results with a quality focus on actions and results.
Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems.
Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
Physical Requirements / Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Prolonged periods sitting at a desk and working on a computer.
Moderate use of computers and other office equipment.
Able to complete physically demanding work, with superior hand/eye coordination.
May be required to travel to and navigate a variety of locations.
Excellent depth perception and reaction time.
Ability to safely use small hand tools in high voltage environments.
Constantly needed to stand, bend, kneel, push, pull, reach, squeeze, adjust, and lift.
Must be able to navigate tight or uncomfortable positions.
Unpredictable weather working environments due to repair locations of our products.
Ability to adjust focus, especially due to concentration on a computer screen.
May need to lift and carry up to 50 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
The person in this position needs to occasionally move about in industrial environments and on uneven terrain.
The noise level in the work environment can be moderately loud.
Must be able to manipulate equipment for calibration and modification.
Prolonged periods of operating equipment.
Ability to successfully complete position specific pre-placement requirements.
Why Join Us
American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.
Benefits Overview
Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
Voluntary benefits offerings.
Tuition assistance.
Employee Referral Program.
Employee development and career growth opportunities.
About Us
American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu's 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.
As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.
The Location - Lake Orion
American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township boasts more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you'll be at the center of it here!
AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.
Auto-ApplyElectronics Technician
Field service technician job in Madison Heights, MI
Job Description
Galco Industrial Electronics is an authorized distributor for over one million products from over 400 brands. We specialize in industrial, electrical and electronic automation, control and component solutions. Our distribution center stocks over 50,000 products and offers same day shipping and emergency service. We offer on-site and in-house repair services, as well as, engineering services which facilitate integration, retrofits and upgrades.
We currently are looking for an Electronics Technician to join our Repair/Engineering/Field Service department.
Responsibilities:
Repair electronic drives, controllers and pc boards
Troubleshoot and test electronic components to board level, using various methods and testing equipment
Repair and/or replace electronic components to board level, including but not limited to: diodes, transistors, resistors, capacitors, integrated circuits, other printed circuit components, etc.
Verify repairs using start-up testing procedures
Installs, repairs, tests, troubleshoots and maintains electrical equipment and fixtures.
Determines method and sequence of proposed installation of electrical fixtures and equipment such as AC/DC motors, control panels, PLC's, switches and transformers by referring to blueprints, schematic drawings, specifications or verbal instructions.
Analyzes failures of electrical equipment, using ammeter, voltmeter, ohmmeter, drawings and visual inspection.
Performs preventative and reliability centered maintenance activities.
Qualifications:
Associated degree in electronics or electrical technology or relevant military experience.
Ability to solder/de-solder
Thorough understanding of electronic circuitry
Ability to recognize different electronic components as their functions
Familiarity with and ability to utilize different types of test equipment such as function generators, oscilloscopes, digital multimeters, and power supplies.
Possesses strong communication skills
Regularly required to sit, stand and lift up to 50 lbs.
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