Field services analysts provide software, hardware, and related infrastructure support. They identify systems requirements and goals, including issues, to act accordingly. They also aid the prototyping of new systems to optimize business processes, operations, and information process flow. Furthermore, they analyze existing systems and make recommendations to increase effectiveness and efficiency, and they define the scope and parameters of systems analysis. Field services analysts are responsible for the planning, design, development, and implementation of new applications. Likewise, they oversee the improvement of existing applications.
Most employers prefer applicants with an associate's degree in a related field with at least two years of equivalent work experience. Applicants must have multitasking, customer service, communication, and time management skills. You must be proficient in Microsoft Office, and you must be familiar with service management services. Field services analysts make an average salary of $52,741 yearly. This varies between $27,000 and $104,000.
How to Become a Field Services Analyst
There is more than meets the eye when it comes to being a field services analyst. For example, did you know that they make an average of $30.17 an hour? That's $62,755 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Field Services Analyst Do
There are certain skills that many field services analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
How To Become a Field Services Analyst
If you're interested in becoming a field services analyst, one of the first things to consider is how much education you need. We've determined that 43.2% of field services analysts have a bachelor's degree. In terms of higher education levels, we found that 8.7% of field services analysts have master's degrees. Even though most field services analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a field services analyst. When we researched the most common majors for a field services analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on field services analyst resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a field services analyst. In fact, many field services analyst jobs require experience in a role such as field service technician. Meanwhile, many field services analysts also have previous career experience in roles such as computer technician or technical support specialist.
Field Services Analyst Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of systems engineer you might progress to a role such as systems administrator eventually. Later on in your career, you could end up with the title information technology manager.
Average Salary for a Field Services Analyst
What Am I Worth?
Top Colleges for Field Services Analysts
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. University of Southern California
Los Angeles, CA • Private
5. California State University - Bakersfield
Bakersfield, CA • Private
6. SUNY at Binghamton
Vestal, NY • Private
7. San Diego State University
San Diego, CA • Private
8. Boston University
Boston, MA • Private
9. New York University
New York, NY • Private
10. Worcester Polytechnic Institute
Worcester, MA • Private
Top Skills For a Field Services Analyst
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.3% of field services analysts listed on-call on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Choose From 10+ Customizable Field Services Analyst Resume templates
Zippia allows you to choose from different easy-to-use Field Services Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Field Services Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Field Services Analyst Demographics
Field Services Analyst Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among field services analysts, 9.5% of them are women, while 90.5% are men.
- The most common race/ethnicity among field services analysts is White, which makes up 59.8% of all field services analysts.
- The most common foreign language among field services analysts is Russian at 25.0%.
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How Do Field Services Analyst Rate Their Jobs?
Top Field Services Analyst Employers
Most Common Employers For Field Services Analyst
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Unisys | $110,361 | $53.06 | 3 |
| 2 | AIG | $103,722 | $49.87 | 3 |
| 3 | Accenture | $91,262 | $43.88 | 6 |
| 4 | Dell | $90,931 | $43.72 | 14 |
| 5 | AbbVie | $90,562 | $43.54 | 3 |
| 6 | Anthem | $88,861 | $42.72 | 5 |
| 7 | Radiant Systems | $84,795 | $40.77 | 3 |
| 8 | SAIC | $81,833 | $39.34 | 4 |
| 9 | Fifth Third Bank | $81,707 | $39.28 | 8 |
| 10 | InfosysPublicService | $80,024 | $38.47 | 6 |
Field Services Analyst Videos
