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Become A Field Services Analyst

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Working As A Field Services Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Field Services Analyst Do At Amgen

* Technology strategy lead for patient data touchpoints, including websites, mobile applications, social networks, marketing campaigns, reporting & analytics, and customer relationship management
* Create and maintain a catalog of all reimbursement and field nurse related patient data we have across brands (including use cases), our patient data flows, and business process maps
* Ensure compliance with Amgen's Data Privacy and Compliance guidelines
* Drive our field service CRM forward as the liaison between IS, brand marketers, Access marketers, and privacy/legal/regulatory to enhance the patient experience with our brands and services
* Support the development of our patient data connections, both real-time and batch, between Amgen's Field Service CRM solution, the Patient Master, the Consent Management system, and all patient websites, mobile apps, support services (copay, call center, nurse programs, etc.), and fulfillment vendors
* Support execution of our marketing strategies using knowledge of consumer technology trends and social media in a highly regulated industry
* Create and maintain list of prioritized requirements backlog for all components in the field service ecosystem

What Does A Field Services Analyst Do At Mantech

* Man a 24/7 help desk
* Configure LDAP and maintain DCGS
* A accounts and resolves any DCGS
* A account related issues.
* Install Microsoft Windows server software, patching, upgrading and maintenance.
* Install, upgrade and perform maintenance of server hardware components as per requirement
* Responsible for backup and disaster recovery of Linux and Windows operating systems.
* Install, maintain and configure DNS Servers and maintain host configuration.
* Perform daily checks on DCGS
* A applications and tools and resolve any errors to ensure availability.
* Monitor and configure Safemove data replication.
* Knowledge of client and server software interaction including web-based application design, support, and integration.
* Software, hardware, and network troubleshooting and problem resolution.
* Experience with remote system administration software.
* Basic networking principles and system network configuration.
* Exceptional oral and written communications skills and ability to work independently, with minimum direction; self-motivated and results-focused mindset are a must.
* Assist Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations.
* Prepare status report as well as briefings for the customer and upper management.
* Develop plans and schedules.
* Manage Security activities in specific areas as assigned.
* Understands Information Assurance methodology and security principles.
* Perform scans and implement information assurance security procedures and resolve findings.
* Performs post software installation upgrades and IAVA patching.
* Provide documentation and remediation for IA findings.
* Update IA required documentation to include; POAM and SVDD

What Does A Field Services Analyst Do At Vivint

* Performing quantitative and qualitative analyses that lead to recommendations within Field Service
* Understand the full scope of the project and build a financial model that shows its applicable savings
* Leading cross functional teams in problem solving sessions to structure and solve open ended problems
* Working in a matrix environment influencing those that do not report to you
* Leading multiple projects including creating implementation plans, holding people accountable and delivering upon commitments
* Presenting recommendations and strategies to multiple levels of the organizatio

What Does A Field Services Analyst Do At Mantech

* Provide formal/ informal instruction and training on the Mission Command family of systems to include serving as a primary instructor training with a formal POI.
* Provide formal/ informal instruction and training on the Tactical Internet family of systems to include serving as a primary instructor training with a formal POI.
* Direct, relevant and recent experience with the Command Post of the Future, (CPOF), Tactical Mission Command (TMC) and Battle Command Server (BCS).
* Direct, relevant and recent experience with the Joint Capabilities Release Logistics (JCR
* LOG) family of systems.
* Experience with planning and executing formal training to include setting up and tearing down of classroom equipment
* Trouble shoot and fault isolate both local and intranet networks
* Troubleshoot both hardware and software applications

What Does A Field Services Analyst Do At Mantech

* DCGS-A Field Service Analyst will perform duties as a Field Service Analyst (FSA) for initializing, placing into operation, and troubleshooting the hardware and software interfaces of this system.
* This position will support the U
* S. Army Communications
* Electronics Command (CECOM) Life Cycle Management Command (LCMC) Software Engineering Center (SEC) Field Support Directorate (FSD) to perform resident engineering and technical support to the Warfighter.
* In addition, this position will align with the local Army Field Support Battalions to provide support for exercises, combat operations, and contingency operations

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How To Become A Field Services Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Field Services Analyst jobs

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Field Services Analyst Demographics

Gender

  • Male

    89.2%
  • Female

    9.2%
  • Unknown

    1.6%

Ethnicity

  • White

    77.8%
  • Hispanic or Latino

    11.9%
  • Asian

    6.2%
  • Unknown

    3.3%
  • Black or African American

    0.8%
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Languages Spoken

  • Russian

    25.0%
  • Danish

    25.0%
  • French

    25.0%
  • Ukrainian

    25.0%
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Field Services Analyst

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Field Services Analyst Education

Field Services Analyst

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Top Skills for A Field Services Analyst

SystemHardwareDesktopSupportNetworkPrintersPCCustomerServiceLaptopsProceduresTroubleshootSetupTechnicalSupportActiveDirectoryManagementRemotePOSWindowsXPComputerSystemsLexmarkDepotVoipAssetManagementLenovo

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Top Field Services Analyst Skills

  1. System Hardware
  2. Desktop Support
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Lead Desktop Support Analyst for 6 Analysts in 2 states.
  • Repaired and configured HP and Lexmark network printers.
  • Provided Level II technical support duties including the repair of MAC for Dell PC's, and laptops, and printers.
  • Direct interaction with the customer to identify problems and provide customer service and repair in a timely fashion.
  • Repair and support printers, servers, PC s and laptops for a major national bank.

Top Field Services Analyst Employers

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