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Field services analysts provide software, hardware, and related infrastructure support. They identify systems requirements and goals, including issues, to act accordingly. They also aid the prototyping of new systems to optimize business processes, operations, and information process flow. Furthermore, they analyze existing systems and make recommendations to increase effectiveness and efficiency, and they define the scope and parameters of systems analysis. Field services analysts are responsible for the planning, design, development, and implementation of new applications. Likewise, they oversee the improvement of existing applications.

Most employers prefer applicants with an associate's degree in a related field with at least two years of equivalent work experience. Applicants must have multitasking, customer service, communication, and time management skills. You must be proficient in Microsoft Office, and you must be familiar with service management services. Field services analysts make an average salary of $52,741 yearly. This varies between $27,000 and $104,000.

There is more than meets the eye when it comes to being a field services analyst. For example, did you know that they make an average of $30.17 an hour? That's $62,755 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Field Services Analyst Do

There are certain skills that many field services analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

How To Become a Field Services Analyst

If you're interested in becoming a field services analyst, one of the first things to consider is how much education you need. We've determined that 43.2% of field services analysts have a bachelor's degree. In terms of higher education levels, we found that 8.7% of field services analysts have master's degrees. Even though most field services analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a field services analyst. When we researched the most common majors for a field services analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on field services analyst resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a field services analyst. In fact, many field services analyst jobs require experience in a role such as field service technician. Meanwhile, many field services analysts also have previous career experience in roles such as computer technician or technical support specialist.

Field Services Analyst Career Paths

Average Salary for a Field Services Analyst

Field Services Analysts in America make an average salary of $62,755 per year or $30 per hour. The top 10 percent makes over $119,000 per year, while the bottom 10 percent under $32,000 per year.
Average Field Services Analyst Salary
$62,755 Yearly
$30.17 hourly
$32,000
10 %
$62,000
Median
$119,000
90 %

What Am I Worth?

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Field Services Analyst Education

Field Services Analyst Majors

13.1 %

Field Services Analyst Degrees

Bachelors

43.2 %

Associate

35.9 %

Masters

8.7 %

Top Colleges for Field Services Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Field Services Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.3% of field services analysts listed on-call on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Field Services Analyst Resume templates

Zippia allows you to choose from different easy-to-use Field Services Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Field Services Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Field Services Analyst Demographics

Field Services Analyst Gender Distribution

Male
Male
91%
Female
Female
10%

After extensive research and analysis, Zippia's data science team found that:

  • Among field services analysts, 9.5% of them are women, while 90.5% are men.

  • The most common race/ethnicity among field services analysts is White, which makes up 59.8% of all field services analysts.

  • The most common foreign language among field services analysts is Russian at 25.0%.

Online Courses For Field Services Analyst That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Service Desk Analyst Crash course for beginners.
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Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Top Field Services Analyst Employers

Most Common Employers For Field Services Analyst

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Unisys$110,361$53.063
2AIG$103,722$49.873
3Accenture$91,262$43.886
4Dell$90,931$43.7214
5AbbVie$90,562$43.543
6Anthem$88,861$42.725
7Radiant Systems$84,795$40.773
8SAIC$81,833$39.344
9Fifth Third Bank$81,707$39.288
10InfosysPublicService$80,024$38.476

Field Services Analyst Videos